Rusk House Serviced Apartments

Excellent coffee in the lobby and water available in all floors. This makes a great difference!

The Rusk apartments were great for my work trip, with a living room, kitchen and bedroom, it was spacious. The workout room is high quality and the coffee machine in the lobby was a real treat! Highly recommend!

Amazing place to stay downtown Houston. Close to public transportation. Double room very spacious, complete and functional kitchen, nice bed and bathroom. Complimentary wash and dryer at the building.

Great comfortable spacious room with modern decor. Nice gym and amenities. Great proximity to other major downtown hotels and rail. Loved it.

The property is well maintained and the staff is very friendly. We have used valet parking and the service was good overall. Coffee in the lobby is good. Used the restaurant/bar a couple of times and it was good.

The apartment was well appointed and designed. The bed was AMAZING! The kitchen had most items necessary for a week stay. The microwave-oven had directions in Spanish so it was not easy to navigate cooking. Dishwasher did not work. The phone hotel phone did not work, but the hotel's texting AI was great, easy to get attention by texting for towels, trash bags etc. They had a Nespresso coffee machine in kitchen, but did not use since they charged for the capsules. Next stay I will bring my own. I went down to lobby each morning for coffee from their wonderful machine for free. Towels were plush. Access to printer was great. Lobby is beautiful with cool music piped in. Very hip with good design. Great stay for a business trip. Saved money on dining by using kitchen and stocking fridge with food. One problem initially was that we were driving around looking for 'Rusk House' on the building. We saw Club Quarters had the address and was confused. I suggest they have some signage on bldg with both names. Also some of the staff had a snooty attittude, but most were very nice, accomodating.

Property is very lovely, elegant and spotless. Instructions for parking would have been appreciated

Staff were always nice and attentive. Loved the little touch of free coffee downstairs in lobby and free washing machines. This place was great

Great place for the price, it had very spacious room with kitchen stocked with cooking utensils and dishes. Made it easy to feel like home although parking was expensive / not ideal. $30 a day to park is pretty steep.

Great location. Valet parking. Coffee machine in the lobby was great. Over all great experience.

I would have enjoyed the property more if my room was clean. Each day that I stayed, I found more & more hair in different places. The room was just not properly cleaned at all. Due to it being a conference there wasn’t an option for me to change rooms. The staff is friendly and has a willingness to help. The room was just not up to par at all.

Bed comforter had stains and a brown color. (Pictured taken) Left behind items were not all recovered. Asked for a velvet blue box containing valuable items only to be told they old had one item with no box in the unit. Would not recommend

Location was perfect & walking distance of 10-15 mins to our destination & to get something to eat late night on Main street! Hotel check in was easy & room was cute & very comfortable & I felt very secure. Parking overnight in the deck was the only option at 22$ for overnight. The only complaint was there was evidence of an animal being in the bed & there was animal hair on the bathroom floor & on the wash rags. I usually bring my own towels/cloths but it was a 24 hour stay. Other than that 10/10 stay & will definitely be staying here again!

It was a beautiful small apartment with everything you could need, especially a huge comfortable bed and everything was spotless. I will definitely be staying here again!

Clean rooms with lots of space. Lots of things within walking distance.

We had only a short stay but the property was beautiful. Rooms were, clean and spacious. Will definitely recommend.

Room was partially cleaned. Toothpaste drippings on the bathroom cabinet, a long black hair in one of the towels, and two short curly hairs on the bathroom floor in front of the toilet.

Clean rooms, valet was amazing. Just an overall amazing stay

Mold in refrigerator. We went to another hotel.

The room had a musty smell that didn’t go away. I had to buy an air freshener to put in the room. There were mysterious white stains on the couch and couch pillows. The dining table and chairs were sticky. It was a cute room though and the bathroom was quite clean. The location was convenient and the staff were friendly

Nice room with a small kitchen. It has a small apartment feel. The place was clean. My only complaint was the bed. Too uncomfortable. The mattress has an "inflatable" bouncy feel to it. Not good for my lower back. Besides that, it's a nice place in a convenient, walkable, and accessible area in downtown.

A very nice stay just the bathroom was really small and outdated.

Room had a full Kitchen with Refrigerator/Freezer, Stove, etc. The staff in warm, friendly, welcoming, etc. They did everything to make my stay enjoyable. It is walk able to restaurants, transportation, etc. They do offer valet if needed but you pay extra for it. If I was to return to Houston I would stay there again, It is worth the money!!!!

Tv in bedroom did not work lamp in bedroom did not work ice maker did not work.

Great location in the heart of downtown with a short walk to all of the sites. One bed apartment was super spacious and very well equipped. Bed was one of the comfiest ever. Didn’t notice any noise from the neighbours. Some of the apartment needed a minor touch up but you would have to look hard. Bistro was a big plus as was the free coffee machine in the lobby. Staff very helpful

Super convenient location for Houston Marathon weekend. I had a room close to the elevator that makes lots of noise…earplugs needed but everything else was great

Great views

Spacious rooms and very comfortable beds.

The hotel was convenient for walking to restaurants and the convention center. It was modern, clean and comfortable. The staff were helpful and friendly. The cafe breakfast was quite good. Espresso machine in the lobby is a very nice touch. One issue I had, perhaps just because of where my room was, was very loud clanging in the elevator shaft. I used ear plugs to sleep, so I could dampen the sound.

Room was spacious. nice kitchen, comfortable bed and nice view,.

Good-sized rooms, comfortable bed, solid Wi-Fi, and a nice lobby/lounge. However, the kitchen light (tube above the sink) was flickering constantly; housekeeping came through while it was doing this and it still wasn’t fixed—impossible to miss. More importantly, front desk Michael was openly rude and dismissive. I’ve filed a separate complaint with full details; this really tainted the stay.

Excellent customer service from Darling Ladies at Frnt Desk and the Body Guard Valet Guys in frnt door. They were kool AF. Thnx So Much Rusk, we'll be Back! #Chi-Town Salutes 💯

Nice property overall: spacious rooms, comfy beds, good lounge area and reliable Wi-Fi. Unfortunately, front desk Michael was extraordinarily rude during a late check-in and made a straightforward situation painful. One employee shouldn’t ruin an otherwise decent hotel, but he nearly did. I’ve sent a separate, detailed complaint to management and will think twice before staying here again.

If you’re looking for a studio-style room and are independent, this hotel could work for you—the bed was comfortable, and the small kitchen was convenient. However, beyond that, the experience was disappointing. Upon arrival, valet service was inattentive, with the attendant absorbed in his phone. Check-in was smoother, thanks to friendly staff members Taniya and Nelli. However, throughout the stay, many staff members were constantly on their phones or wearing AirPods, which was unprofessional. Room service was another issue. The first morning, calling for service led to an indefinite hold, so we ended up dining in the restaurant instead. The next day, when my wife called the front desk for room service, Tay stated we needed to call the restaurant and hung up. Attempted to call the restaurant and was met with a disconnected phone. When I confronted the front desk about this, the interaction escalated, and the manager, Trey, was unhelpful and dismissive. His unprofessional behavior, including casually singing at the desk with AirPods in the night before, made it hard to take him seriously. Instead of resolving issues, he focused on my tone rather than addressing concerns. Frustrated, I chose to let this review speak for itself and kept to myself for the remainder of the stay. If good service matters to you, look elsewhere.

The staff were very dismissive, unfriendly and not helpful. Absolutely no acknowledgment when we arrived as they were more interested in their personal devices and social media than attending to guests. They gave incorrect information when they finally did interact. I clearly booked apartment for 3 guests and the pull out sofa had dirty linen. Housekeeping promptly removed and gave me new sheets in which I had to make my own bed. Housekeeping also advised if we wanted servicing to remove dnd sign from door. One of the days removed sign and when we arrived back quite late in the evening room had not been serviced. Our booking included full breakfast however the cafe waiter got annoyed with us when w presented voucher and told us we were not entitled to it and wanted to charge us, however the booking clearly stated we were entitled and we had been given a voucher for 3 guests on our check in. Tolled kept running all night. Very noisy outside with music blaring at 3am. Although the building and rooms were lovely the general experience at The Rusk was very disappointing and will never book their again. As well as will tell every friend, colleagues etc not to bother with this accommodation. Houston has a lot of competition with great cities in the US however service in general in Houston was the worst I had ever experienced in any city. With World Cup coming in few years Houston really needs improve their overall service.

Comfortable bed, large room, and the Wi-Fi and lounge area were solid for a business trip. Still, front desk Michael delivered the rudest service I’ve experienced in years, which overshadowed the positives. I’ve lodged a detailed complaint with the hotel. I’ll be cautious about booking here again unless management addresses this.

Hotel is fine—clean, modern enough, good Wi-Fi and a decent lounge area. But our pre-communicated late arrival was mishandled, and Michael at the desk was rude and obstructive until Hotels.com intervened. One person’s attitude turned a simple check-in into a headache. Separate complaint submitted to management.

Our stay here was awesome! We stayed for my husband’s birthday and it was an excellent experience from start to finish. The rooms were sooo cute and clean! Nellie, a front desk staff, made our stay so special and personable!! Great location and secure. Will def be coming back, 10/10!

Rooms are big and the lounge is pleasant; Wi-Fi worked well and the bed was great. But the check-in handled by Michael was shocking—rude and unhelpful. Also, one TV remote didn’t work and the bedroom TV had a software error, so neither TV functioned (I didn’t report it at the time, but they should have worked). Separate complaint sent to the hotel; this experience overshadowed an otherwise okay stay.

I’m making this review because while I enjoyed my much needed stay, there were some things I just find unacceptable coming from someone who used to work at a reputable hotel in Chicago. The first impression is everything and it was subpar with the doorman/bellman. They don’t greet or open the door for you. Unacceptable. The second person I came across got my name and told me to check in at the kiosk, which is fine but didn’t explain anything to me. Unacceptable. The bartenders at Table 7 didn’t know how to make simple drinks, cherry picked who they checked on and actually waited on. Unacceptable. I went to do my laundry and I was waiting for the elevator, someone who worked there rushed before me to get in the elevator first instead of waiting on the guest to enter the elevator they have been waiting on. Acceptable. I stayed 4 nights and not once was an asked if I need fresh towels or anything. It’s those things that could make the hotel go from 3 to 4. Or even to 5 stars.

Location was perfect & walking distance of 10-15 mins to our destination & to get something to eat late night on Main street! Hotel check in was easy & room was cute & very comfortable & I felt very secure. Parking overnight in the deck was the only option at 22$ for overnight. The only complaint was there was evidence of an animal being in the bed & there was animal hair on the bathroom floor & on the wash rags. I usually bring my own towels/cloths but it was a 24 hour stay. Other than that 10/10 stay & will definitely be staying here again!

This is an eclectic, spacious, option to stay in Houston. Literally in the middle of Downtown.

Beautiful space! Comfortable and flexible for our needs. The location was convenient as well. Close to the mosts active areas of downtown but not so central that it's overwhelming.

Well designed apartment in an ideal location.

Very nice room and convenient walking to the convention center.

Very nice stay for 3 nights, business trip solo. There aren't many choices near hotel for restaurant, and so decided to cook using the nice kitchen inside the room. It is spacious with full service kitchen and a nice bedroom. Everything are nice and clean, new. Walking distance to Convention Centre (around 10 mins walk), 15 mins walk to Toyota Centre for NBA game, and 7 mins walking to the nearby grocery!

Great location in the heart of downtown with a short walk to all of the sites. One bed apartment was super spacious and very well equipped. Bed was one of the comfiest ever. Didn’t notice any noise from the neighbours. Some of the apartment needed a minor touch up but you would have to look hard. Bistro was a big plus as was the free coffee machine in the lobby. Staff very helpful

Perfect downtown location. Rooms were updated but bathroom needed a little more love. Water was hot and ac was cold. Restaurant in the lobby had a nice bar and good drinks. It was self checkin which made it easy. And the staff was super helpful and friendly.

The hotel was great. Staff attentive and amenities nice. The location is downtown Houston and the homeless situation is real. We still walked around, but people sleep on the sidewalk and walk around. There was constables available and police. We felt safe.

The hotel was convenient for walking to restaurants and the convention center. It was modern, clean and comfortable. The staff were helpful and friendly. The cafe breakfast was quite good. Espresso machine in the lobby is a very nice touch. One issue I had, perhaps just because of where my room was, was very loud clanging in the elevator shaft. I used ear plugs to sleep, so I could dampen the sound.

Everything was perfect with our stay. The room was very nice with plenty of room. It was very clean. The Bistro at the hotel has excellent food and drinks.

The room exceeded my expectations! It really felt like a one-bedroom apartment. I also liked the free fancy coffee machine in the lobby as well as the bottled waters offered on our floor. Location seems a bit hard to find if you're catching Uber, for example. So had some difficulties with that. But otherwise it was a nice stay & in walking distance of nightlife on Main St. Also a pretty cool, reasonably priced restaurant at the hotel. I definitely plan to stay here again.

Would definitely stay here again! Great service, spacious and comfortable apartment, onsite dining was also excellent. Thank you Rusk House!

The property is well maintained and the staff is very friendly. We have used valet parking and the service was good overall. Coffee in the lobby is good. Used the restaurant/bar a couple of times and it was good.

I felt secure and safe, that I will stay there again. The food at the place is great. I loved the shrimp and grits. Also loved the veggie omelet.

The staff were very dismissive, unfriendly and not helpful. Absolutely no acknowledgment when we arrived as they were more interested in their personal devices and social media than attending to guests. They gave incorrect information when they finally did interact. I clearly booked apartment for 3 guests and the pull out sofa had dirty linen. Housekeeping promptly removed and gave me new sheets in which I had to make my own bed. Housekeeping also advised if we wanted servicing to remove dnd sign from door. One of the days removed sign and when we arrived back quite late in the evening room had not been serviced. Our booking included full breakfast however the cafe waiter got annoyed with us when w presented voucher and told us we were not entitled to it and wanted to charge us, however the booking clearly stated we were entitled and we had been given a voucher for 3 guests on our check in. Tolled kept running all night. Very noisy outside with music blaring at 3am. Although the building and rooms were lovely the general experience at The Rusk was very disappointing and will never book their again. As well as will tell every friend, colleagues etc not to bother with this accommodation. Houston has a lot of competition with great cities in the US however service in general in Houston was the worst I had ever experienced in any city. With World Cup coming in few years Houston really needs improve their overall service.

Perfect downtown location. Rooms were updated but bathroom needed a little more love. Water was hot and ac was cold. Restaurant in the lobby had a nice bar and good drinks. It was self checkin which made it easy. And the staff was super helpful and friendly.

Property was good need additional dining options after 9pm

The hotel was convenient for walking to restaurants and the convention center. It was modern, clean and comfortable. The staff were helpful and friendly. The cafe breakfast was quite good. Espresso machine in the lobby is a very nice touch. One issue I had, perhaps just because of where my room was, was very loud clanging in the elevator shaft. I used ear plugs to sleep, so I could dampen the sound.

I’m making this review because while I enjoyed my much needed stay, there were some things I just find unacceptable coming from someone who used to work at a reputable hotel in Chicago. The first impression is everything and it was subpar with the doorman/bellman. They don’t greet or open the door for you. Unacceptable. The second person I came across got my name and told me to check in at the kiosk, which is fine but didn’t explain anything to me. Unacceptable. The bartenders at Table 7 didn’t know how to make simple drinks, cherry picked who they checked on and actually waited on. Unacceptable. I went to do my laundry and I was waiting for the elevator, someone who worked there rushed before me to get in the elevator first instead of waiting on the guest to enter the elevator they have been waiting on. Acceptable. I stayed 4 nights and not once was an asked if I need fresh towels or anything. It’s those things that could make the hotel go from 3 to 4. Or even to 5 stars.