Is parking available at the property?

Free self-parking is available on-site, but parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are served on weekdays from 7:00 AM to 8:30 AM and on weekends from 7:00 AM to 9:00 AM for a fee ranging from approximately AUD 5.00 to 20.00 per person.

What are the standard check-in and check-out times?

Check-in time is at 00:00 and check-out time is at 10:00. Early or late check-in/check-out may be available upon request, and additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas.

What is the location of the property in relation to key landmarks?

The property is located in West Mackay, within a 5-minute drive of Mackay Regional Botanic Gardens and Mackay Base Hospital. It is approximately 1.5 miles from Mackay Entertainment and Convention Centre and Harrup Park.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available. The pool is seasonal and operational hours may vary.

What are the policies for guests staying with children?

Children are allowed at the property, and kids can stay for free up to a certain age.

What are the policies regarding extra beds and cribs?

Cribs are available for a fee of AUD 10.00 per night, and rollaway beds can be requested for AUD 25.00 per night. Advance request or confirmation may be required.

Mackay Resort Motel - Comfortable Stay in Mackay

Average nightly price at Mackay Resort Motel by month, last 12 months (USD)
Month	Average price
January	US$93
February	US$97
March	US$93
April	US$92
May	US$95
June	US$95
July	US$98
August	US$96
September	US$101
October	US$104
November	US$99
December	US$99

What guests think

Across reviews of Mackay Resort Motel, guests praise friendly, helpful staff, generally clean and comfortable rooms, and a convenient location, plus a well-kept pool and on-site dining, making it a practical stopover and family-friendly option.

Common drawbacks include unallocated or hard-to-find parking and restaurant hours that can be limited or closed. Several reviews mention very soft beds and some dated rooms, plus sporadic plumbing, air-conditioning, or bathroom odour issues. Overall, expect straightforward comfort and practical amenities, best suited to short stays.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The pool and outdoor areas are well kept and popular. There is an on-site restaurant/bar, but hours can be limited or closed, and unallocated parking is a recurring frustration.

Related guest reviews

8

Patrice

19 Nov 2024

·

Stayed 1 night

Wi-Fi access was excellent and secure. Restaurant poor and bar service was good.

8

Rob

9 Oct 2025

·

Stayed 2 nights

Pool was really nice .. The parking situation needs to be managed .. No good to advertise parking if it is not allocated to a room .. hit n miss parking is not acceptable and would be the only reason for not rebooking at this venue on a future occasion

8

Cheryl

6 Jul 2023

·

Stayed 1 night

Advertise parking - which there was but it was a free for all so no lines - etc. was worried if I went to get dinner o would have to park out the front in visitor parking and walk to the back -

10

Nicky

24 Sept 2024

·

Stayed 1 night

An excellent place to stay. Clean and safe, great parking, beautiful pool area and a place to enjoy a meal. Easy walking distance to MECC and Canelands shopping centre.

10

James

3 Nov 2025

·

Stayed 3 nights

Great facilities withbpool and bar/restaurant. Has everything a motel needs. Will wtay again on my return to Mackay next year.

10

Anita

25 Feb 2024

·

Stayed 1 night

Parking was quite difficult in the rain, no assigned spots per unit.

10

Laura Kate

1 Jan 2025

·

Stayed 1 night

We had lovely stop over and met some lovely people here at the pool was nice for my kids get out of car play with other kids and cool down in pool as sun went down was very enjoyable with little lights around the pool.

10

Stephen

27 Aug 2025

·

Stayed 2 nights

The room was very good and had everything we needed. The staff were very friendly and helpful. Of special note, we loved having a drink in the beautiful pool area. The restaurant does breakfast and this was excellent and very reasonably priced. Would happily come back.

8

Helleni

4 Mar 2025

·

Stayed 1 night

Clean, conveniently located and excellent value for money. The bed was comfortable and the unit was spotless. The swimming pool was a bonus and was also well maintained - only suggestion is to supply an extra towel for using at the pool.

10

Yolanda

13 Apr 2025

·

Stayed 1 night

Affordable, clean, comfy beds. Pool and premises beautifully maintained. Easy check in and out

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Cleanliness

Rooms are generally clean and tidy across reviews. Some report sewer or damp odours and occasional housekeeping misses (dust, unwashed dishes, stray items), with a few maintenance-related cleanliness concerns.

Related guest reviews

10

Garry

7 Jul 2024

·

Stayed 1 night

Great stay. Very clean with comfortable beds.

6

David

28 Oct 2025

·

Stayed 1 night

Everything was fine except the seweage smell from the bathroom, coming up through the pipes or something. We had to keep the door closed or it was unliveable. There was no staff on duty while we were there. You might want to investigate that.

4

Darren

27 Jan 2023

·

Stayed 1 night

Booked this place because it was highly rated. Not sure how it managed that. Room smelled damp and didnt figure out why until after going to bed. Air conditioner dripped water onto carpet even afte r we switched it off. Booked a spa room for a treat, no doors on the bathroom, not good if you need to poop. Got up to use the toilet in the middle of the night and discovered the toilet was leaking and id stepped in a puddle of toilet water. Wont be using this motel again. Badly maintained, dated and overpriced.

4

Adrian

28 Dec 2024

·

Stayed 1 night

There was a sewer odour in room. It was obvious but they were more interested in money than guest service as receptionist walked in with me and could not get out fast enough. The reason why receptionist walked in with me was room door was open which she could see, so she walked me to room to make sure it was clean. Room door and window at other end of room was open to air room out. Very poor service.

10

Robert

25 Nov 2025

·

Stayed 1 night

Clean room

4

Monica

22 Jul 2025

·

Stayed 1 night

The beds and pillows comfortable. Self check in on Sunday. The upstairs apartment 1 double bed and 1 single bed was spacious, 'looked clean', however dated and had a distinct old smell. The flannelette cover on the end of the bed created lots of loose black fluff and got onto our clothes. Removed from bed. Visable black fluff on the top bedsheet and carpet Better off without it. There was a blob of wet tissue in shower drain. Please explain? At first glaced i thought it was some white mould growing and took a photo. I opened the fridge and not sure when it was last cleaned. Jug of cold water i would not contemplate to drink. Nowadays most places offer complimentary sealed bottled water. Shouldn't the microwave be conveniently placed on the benchtop for guest use? Found the microwave underneath the cupboard which meant you will need to carry it out yourself and place on benchtop to use and when finish unplug and replace..theres a notice to say to replace things where you found them or incur extra charge. I took a look at the balcony and saw the floor had several large spots of beverage stains covered in dust. It does not appear this area gets cleaned. No, i would not return to stay nor recommend due to our 1 night experience

8

Jennah

23 Sept 2025

·

Stayed 1 night

Our stay was quick and good for what we needed as just passing through. Staff were very helpful with late check in and organising breakfast orders for following morning. However room did appear a little dusty, light fitting above one of kids beds was also hanging out of wall and unfortunately our breakfast was cold by the time it arrived,

10

Grant

20 Nov 2022

·

Stayed 1 night

Well kept and clean

10

Tammy

14 Feb 2025

·

Stayed 1 night

Comfortable bed, clean room and very affordable.

10

Damian

20 Feb 2026

·

Stayed 1 night

great service and clean rooms

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious and comfortable, with many praising bed comfort, family layouts, strong shower pressure, and reliable Wi-Fi/TV. Some note dated decor, very soft beds, and occasional noise or maintenance issues (plumbing, air-conditioning, bathroom layout).

Related guest reviews

8

Gary

15 Jun 2025

·

Stayed 1 night

Rooms dated and ours was noisy due to plumbing from above rooms

8

Kelly

11 Jul 2025

·

Stayed 1 night

Spacious room for family of 4.

8

Rodney

19 Dec 2025

·

Stayed 2 nights

Large room and the friendly staff.

8

jan

1 Jul 2024

·

Stayed 3 nights

The motel was close to venue we were attending. Staff were very friendly. Room had cooking facilities and a large fridge which was very convenient. Unfortunately didn't realise there were stairs to room and shower in bath in room as myself and other guests with me had some disability.

10

Mangesh

3 Jan 2025

·

Stayed 1 night

Excellent condition of overall property and availability of Foxtel and streaming services was great .

8

Daphane Claudia

19 Mar 2025

·

Everything is good except beds and pillows too soft, didn't have a goodnight sleep.

8

Daphane

19 Mar 2025

·

Stayed 1 night

Everything was good except bed and pillows too soft.

10

Ashlee

27 Apr 2025

·

Stayed 2 nights

We enjoyed every moment of the stay! We will be staying again worth the money! We liked how the kids had their own area with out having to have an extra room! Thank you

10

Peter

26 Jun 2024

·

Stayed 1 night

Nice big room.

10

Mark

8 Sept 2025

·

Stayed 1 night

Great service for a sales person needing some freezer storage. Rooms are excellent for “office space” shower has excellent pressure. Bed is too soft for my liking.

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Service

Service is frequently described as friendly, helpful, and accommodating, with smooth after-hours check-in and staff going out of their way. A few reports mention no staff on duty or an unhelpful interaction.

Related guest reviews

10

Ed

3 Jun 2025

·

Stayed 1 night

Staff was friendly and got our key from the lock box since we showed up after hours. On-site free parking, room was clean, comfortable and quiet. The heater didn't work but there is a portable heater in the closet to use. Priced reasonable. Plenty to a shop and eat around the hotel. Nice pool. We would stay here again

6

David

28 Oct 2025

·

Stayed 1 night

Everything was fine except the seweage smell from the bathroom, coming up through the pipes or something. We had to keep the door closed or it was unliveable. There was no staff on duty while we were there. You might want to investigate that.

10

Janelle

22 Dec 2024

·

Stayed 7 nights

I would stay at this motel again. The staff went out of their way to make sure I was happy. The cleaning staff said hello every time they saw me. I was supposed to stay until the Sunday however with all the rain I ended up leaving on the Friday and the staff in the office were also fine with this.

8

Rodney

19 Dec 2025

·

Stayed 2 nights

Large room and the friendly staff.

4

Adrian

28 Dec 2024

·

Stayed 1 night

There was a sewer odour in room. It was obvious but they were more interested in money than guest service as receptionist walked in with me and could not get out fast enough. The reason why receptionist walked in with me was room door was open which she could see, so she walked me to room to make sure it was clean. Room door and window at other end of room was open to air room out. Very poor service.

8

Cameron and Joanne

24 Jan 2025

·

Stayed 1 night

Very easy access to key for after hours check in.

8

Jennah

23 Sept 2025

·

Stayed 1 night

Our stay was quick and good for what we needed as just passing through. Staff were very helpful with late check in and organising breakfast orders for following morning. However room did appear a little dusty, light fitting above one of kids beds was also hanging out of wall and unfortunately our breakfast was cold by the time it arrived,

10

Christopher

11 Aug 2024

·

Stayed 1 night

Pleasant stay and very friendly staff

10

Teresa

10 Jan 2024

·

Stayed 1 night

Excellent hotel, friendly, helpful staff

10

Damian

20 Feb 2026

·

Stayed 1 night

great service and clean rooms

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Location

Location is convenient to shops and key venues, with multiple mentions of easy access to MECC, Canelands, the hospital and airport, and rooms remaining quiet despite the main road. One reviewer felt the immediate area wasn't ideal to walk at night.

Related guest reviews

8

Gabriele

19 Sept 2025

·

Stayed 3 nights

The motel is in a very convenient position to get to all places, including the hospital. I enjoyed my stay there and would come back any time.

8

shanelle

13 Sept 2024

·

Stayed 1 night

Great location and friendly helpful staff. Rooms were very clean and had everything we needed.

10

Linda

20 Sept 2024

·

Stayed 3 nights

Quiet. Great location. Great service.

10

Amanda

27 Sept 2023

·

Stayed 1 night

We had a one night stay on our last night of holidays and wanted somewhere close to the airport. The staff were lovely, very friendly and helpful. We had a delicious dinner in the restaurant followed by a yummy breaky the next morning too. Staff booked a taxi for us to take us to the airport. A great overnight stay for a family of four at a very good price.

10

Naomi

16 Jul 2022

·

Stayed 1 night

Comfortable stay in clean motel room. Was quiet even though situated on main road.

8

Adam

13 Aug 2024

·

Stayed 1 night

The property is clean and basic, the location isn’t exactly the best, no walking distance to anything apart from a supermarket but I wouldn’t advise walking around there at night, although the room was clean there was an industrial smell of bleach used to clean the bathroom and the entire room reeked of it which wasn’t very pleasant.

10

Bianca

8 Jul 2023

·

Stayed 1 night

Great property and location, handy to everything you need on an overnight or weekly stay.

10

Nicky

24 Sept 2024

·

Stayed 1 night

An excellent place to stay. Clean and safe, great parking, beautiful pool area and a place to enjoy a meal. Easy walking distance to MECC and Canelands shopping centre.

8

Karen

1 Dec 2024

·

Stayed 1 night

Great location, great pool, comfortable room, only possible downfall would be restaurant open on weekends to cater for dinner when no other option in the area is available.

10

Tascha

9 Nov 2025

·

Stayed 2 nights

Room was clean, good location, friendly service.

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Dining

Many guests enjoyed tasty, good-value meals and breakfasts, including room service. However, restaurant hours are often limited or closed, and a few note cold food, limited gluten-free choices, or an overall poor restaurant experience.

Related guest reviews

8

Patrice

19 Nov 2024

·

Stayed 1 night

Wi-Fi access was excellent and secure. Restaurant poor and bar service was good.

8

Linda

4 Dec 2024

·

Stayed 3 nights

The motel itself was nice and modern looking, even though it was on a main road the traffic noise was minimal. I think the people that have it may be doing it up little by little. It does need a bit of a make over, cosmetic though. The beds were divine, most comfy nights sleep for all 3 of us for 3 nights. The pool was lovely. Although we didn't eat in the restaurant it looked nice, it did lack gluten free options, other than chips. That's okay there was a restaurant over the road that accommodated the one meal we ate out in. The rooms were okay. I thought that the cleaners could have put in more of an effort as there was a sock left over from the last people. In saying that the girls were chatty and lovely. All in all it was nice.

10

Zoey

25 Oct 2024

·

Stayed 2 nights

Food was great . Excellent prices . Magic stay .

8

Tiffany

28 Dec 2022

·

Stayed 19,354 nights

Lovey motel with friendly staff, beautiful pool and comfortable beds which is most important on those long trips in the car. Can’t rate restaurant as it was closed on night of our stay. Overall I’ll happy stay here again on our next trip.

10

TL

19 Sept 2025

·

Stayed 2 nights

My review is excellence in everything, it was one of the best places I’ve ever stayed and I’ve stayed at a lot of places, welcoming accomodating, friendly, the food was amazing. Thank you Mackay Resort for all that you done. Will be spreading the word xoxo

10

Emma

27 Jun 2024

·

Stayed 3 nights

The food was really good and owners were super friendly. The room was clean and the fast internet and foxtel was great. Will eat/stay again

10

Raphael

8 May 2024

·

Stayed 1 night

Everything was there in the room. Good wifi. Had dinner & breakfast at the hotel which was reasonable.

10

Stephen

27 Aug 2025

·

Stayed 2 nights

The room was very good and had everything we needed. The staff were very friendly and helpful. Of special note, we loved having a drink in the beautiful pool area. The restaurant does breakfast and this was excellent and very reasonably priced. Would happily come back.

8

Jennah

23 Sept 2025

·

Stayed 1 night

Our stay was quick and good for what we needed as just passing through. Staff were very helpful with late check in and organising breakfast orders for following morning. However room did appear a little dusty, light fitting above one of kids beds was also hanging out of wall and unfortunately our breakfast was cold by the time it arrived,

10

Damon

4 Mar 2025

·

Stayed 1 night

Restaurant was closed for dinner service

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $127	6 $104	7 $104
8 $84	9 $84	10 $84	11 $94	12 $99	13 $112	14 $150
15 $104	16 $104	17 $113	18 $101	19 $93	20 $101	21 $99
22 $98	23 $97	24 $101	25 $101	26 $102	27 $105	28 $101
29 $100	30 $101

Su	Mo	Tu	We	Th	Fr	Sa
		1 $101	2 $101	3 $101	4 $101	5 $109
6 $109	7	8 $100	9 $100	10 $100	11	12
13 $109	14 $109	15 $109	16 $109	17	18	19 $109
20 $109	21 $109	22	23	24 $110	25	26 $100
27 $94	28 $109	29 $109	30 $109	31 $109

Mackay Resort Motel

Prices for Mackay Resort Motel

Monthly average prices

About this property

Location

Room options

Standard Twin Room, Accessible

Self-Contained Family Room

Deluxe Twin Room

Self-Contained Twin Room

Luxury King Spa Suite

Executive Spa Suite

Standard Twin Room

Standard Family Room

Deluxe Queen Room

Guest reviews of Mackay Resort Motel

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Mackay Resort Motel

Prices for upcoming dates