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Clayton Hotel Cardiff - Reception

Clayton Hotel Cardiff


Amenities

  • Restaurant

  • Breakfast in the Room

  • Non-Smoking Rooms

  • Room Service

  • Dry Cleaning

  • Banquet Facilities

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Property description

Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. Additional features at this hotel include complimentary wireless internet access, a television in a common area, and a banquet hall.
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Guest reviews

What guests think

AI-generated summary based on recent guest reviews

Clayton Hotel Cardiff draws consistent praise for its central location by the train station and friendly, helpful staff, while feedback on rooms and amenities is mixed, with comfort noted alongside weak showers and temperature control frustrations.

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Facilities

Mixed

Cleanliness

Inconsistent

Rooms

Mixed

Service

Friendly

Location

Central

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10

Eirlys

IAN-logo

4 weeks ago

·

Stayed 2 nights

We travelled by train therefore did not park. The breakfast could have been warmer
We travelled by train therefore did not park. The breakfast could have been warmer

10

Maxine

IAN-logo

4 weeks ago

·

Stayed 1 night

Room was clean and bed really comfortable . staff where amazing and breakfast was very tasty. And was right next to railway station
Room was clean and bed really comfortable . staff where amazing and breakfast was very tasty. And was right next to railway station

6

Panashe

IAN-logo

13 Apr 2026

·

Stayed 1 night

Nice place but breakfast was mid
Nice place but breakfast was mid

4

Nahida

IAN-logo

11 Apr 2026

·

Stayed 3 nights

I’m not an expert on what qualifies as a 4-star hotel, but naturally I can only compare this stay to other 4-star hotels I’ve experienced. Based on that, this felt closer to a 3-star. I booked an executive twin room for three people, and the space felt quite small. The bed, which I expected to feel more like a larger double, seemed smaller than anticipated. In comparison to another 4-star hotel I’ve stayed at, where I only booked a standard double, the room there felt really big. That was disappointing. The coffee selection was also limited. I would have expected more variety, such as both regular and decaf options. The coffee was too strong for my taste, although I appreciate that’s a personal preference. The biggest disappointment, however, was the shower. I would expect a powerful shower in a 4-star hotel, but this one felt weaker than a standard shower at home. Even many 3-star hotels offer a proper power shower, which made this even more disappointing. While there was a bath available, I personally prefer using a shower, so this was a significant downside for me. On a positive note, I appreciated the availability of two medium-sized water bottles and that it was easy to access ice. I understand I could have raised the shower issue during my stay, but I find it uncomfortable to complain at the time. Overall, while there were some positives, the experience didn’t quite meet my expectations for a 4-star hotel.
I’m not an expert on what qualifies as a 4-star hotel, but naturally I can only compare this stay to other 4-star hotels I’ve experienced. Based on that, this felt closer to a 3-star. I booked an executive twin room for three people, and the space felt quite small. The bed, which I expected to feel more like a larger double, seemed smaller than anticipated. In comparison to another 4-star hotel I’ve stayed at, where I only booked a standard double, the room there felt really big. That was disappointing. The coffee selection was also limited. I would have expected more variety, such as both regular and decaf options. The coffee was too strong for my taste, although I appreciate that’s a personal preference. The biggest disappointment, however, was the shower. I would expect a powerful shower in a 4-star hotel, but this one felt weaker than a standard shower at home. Even many 3-star hotels offer a proper power shower, which made this even more disappointing. While there was a bath available, I personally prefer using a shower, so this was a significant downside for me. On a positive note, I appreciated the availability of two medium-sized water bottles and that it was easy to access ice. I understand I could have raised the shower issue during my stay, but I find it uncomfortable to complain at the time. Overall, while there were some positives, the experience didn’t quite meet my expectations for a 4-star hotel.

10

Rhydian

IAN-logo

11 Apr 2026

·

Stayed 1 night

Everything was great as per normal.
Everything was great as per normal.

St Mary Street, Castle Quarter, Cardiff, Cardiff (and vicinity), Wales, United Kingdom

Location

With a stay at Clayton Hotel Cardiff, you'll be centrally located in Cardiff, a short 7-minute walk from Principality Stadium and 11 minutes by foot from Cardiff Castle. This hotel is 0.8 mi (1.3 km) from Cardiff Bay and 1.2 mi (2 km) from National Museum Cardiff.

Cardiff Tourist Information Centre(0.1 Miles)

Cardiff Market(0.3 Miles)

Utilita Arena Cardiff(0.3 Miles)

Queen Arcade(0.3 Miles)

St. David's(0.3 Miles)

Principality Stadium(0.3 Miles)

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Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 23:59

Before 11:00


Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs

Full breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee of approximately GBP 15.95 for adults and GBP 7.95 for children.


Check-in time is at 3:00 PM and check-out time is at 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.


The property offers limited wheelchair accessibility, including features such as step-free entrances and accessible facilities. Specific details on room and bathroom accessibility are not provided.

The hotel is centrally located in Cardiff, a 7-minute walk from Principality Stadium and 11 minutes by foot from Cardiff Castle. It is also 0.8 mi (1.3 km) from Cardiff Bay and 1.2 mi (2 km) from National Museum Cardiff.


One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.


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