Is parking available at the hotel?

Self parking is available on-site for a fee of EUR 18 per day. Guests must contact the property in advance to reserve parking.

What type of breakfast is offered and what are the serving hours?

Continental breakfasts are available daily from 7:00 AM to 10:30 AM for a fee of approximately EUR 12 per person.

Does the hotel allow pets?

Pets are not allowed at the hotel. However, service animals are exempt from this policy.

What are the check-in and check-out times?

Check-in is from 3:00 PM until midnight, and check-out is by 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Are airport shuttle services available?

Airport shuttle services are available, but specific pricing and arrangements should be confirmed with the hotel directly.

What accessibility features does the hotel provide?

The hotel offers step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility should be confirmed with the property.

What is the hotel's location like in relation to nearby attractions?

The hotel is centrally located in Palermo, just steps from Quattro Canti and 3 minutes on foot from Via Roma. It is approximately 0.4 miles from Teatro Massimo and 0.5 miles from Ballaro Market.

What are the hotel's policies for guests staying with children?

Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The hotel offers cribs for a fee of EUR 6 per night and rollaway beds for a fee of EUR 42 per night. Advance request or confirmation is required for these additional beds.

Eurostars Centrale Palace Hotel, Palermo

Average nightly price at Eurostars Centrale Palace Hotel by month, last 12 months (USD)
Month	Average price
January	$95
February	$127
March	$147
April	$319
May	$369
June	$234
July	$171
August	$258
September	$441
October	$354
November	$152
December	$112

What guests think

Eurostars Centrale Palace Hotel is a grand, historic property in the heart of Palermo, repeatedly praised for its unbeatable location, classic atmosphere, and generally friendly staff, while feedback often notes aging rooms and facilities that would benefit from refurbishment.

Many guests like the rooftop bar/restaurant and good breakfasts, though others find breakfast average. Common downsides include noise in rooms beneath the dining area, sporadic Wi-Fi or A/C issues, and challenging car access/parking in the ZTL. Expect a characterful, central stay with conveniences nearby if you're comfortable with some wear and quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Historic common areas and a popular rooftop terrace/bar and restaurant stand out. Onsite parking/garage is available but reaching it through the ZTL/pedestrian streets is difficult and usually incurs an extra fee.

Related guest reviews

8

Julie

Jun 22, 2025

·

Stayed 3 nights

Fabulous location in centre of Palermo within easy walking distance of the major sights & numerous cafe’s restaurants & shops. . The staff were very friendly & helpful. It’s an old building & our room was a bit tired, don’t expect shiny & new. The bartender was fab & we had a great cocktail on the roof terrace.

10

Peter

Nov 18, 2024

·

Stayed 4 nights

The hotel was centrally located. It's a grand old building with beautiful marble decor and glorious chandeliers. The reception staff were friendly and helpful. The rooftop restaurant was a delightful fine dining experience at a good price.

8

Joseph

Jul 8, 2024

·

Stayed 1 night

Excellent location! If youre driving in the garage is unmarked. Check in with the hotel

10

Rachel

Aug 28, 2023

·

Stayed 3 nights

A very nice old villa in the heart of Palermo with a superb roof deck bar.

10

Susan

Aug 31, 2024

·

Stayed 2 nights

This was amazing, especially the rooftop patio bar. The bartender Paul made our trip.

10

Joao

Oct 12, 2023

·

Stayed 7 nights

Good hotel in good location. Nice area and wonderful city. Hotel has parking but in order to reach the hotel you have to drive 800 meters through a crowded pedestrian street. Very uncomfortable. Better not drive.

8

Carrie

Dec 4, 2024

·

Stayed 3 nights

Unique hotel. Lots of very interesting rooms and nooks and crannies. Very friendly staff. They have onsite parking but was a challenge to get there. But not their fault. In the historic district so central to everything.

6

Wesley

Sep 20, 2025

·

Stayed 6 nights

Grand old hotel. Common areas great. Breakfast very good. Location in the heart of the action. Rooms matched the era of the hotel. Bathrooms small. Shower leaked water over bathroom floor with mould on wall above shower tile

10

MARCIA C M P

Feb 11, 2025

·

Stayed 4 nights

Ótima! A localização do hotel é excelente. As atrações turísticas e os mercados de rua podem ser visitados a pé. O prédio é antigo e muito bonito. As acomodações são boas e o café da manhã com bastante variedade e qualidade. O ponto negativo é o banheiro que não fechava direito a porta e o box é muito pequeno, precisa de reforma. Os atendentes da recepção são alegres, educados e gentis, principalmente a Stephania que nos recebia sempre com um sorriso e nos deu várias dicas de passeios e restaurantes. O hotel possui estacionamento e fica em uma zona ZTL, então é preciso mostrar a reserva para a polícia para chegar de carro até o hotel. Recomendaria o hotel e voltaria.

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10

Shirley

Feb 13, 2024

·

Stayed 1 night

Very beautiful and right in the center of everything. The staff was friendly and very helpful. We had a car, and did have to pay extra for parking, but they made it very easy.

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Cleanliness

Housekeeping and many rooms are described as clean, but recurring reports cite bathroom mold, drainage issues, lingering odors, or generally tired cleanliness in some rooms.

Related guest reviews

10

paul

Nov 22, 2023

·

Stayed 6 nights

The rooms are quiet despite the neighborhood's activity. The staff are courteous and professional. The housekeeping staff did a wonderful job.

2

tushar

Oct 25, 2024

·

Stayed 3 nights

We had horrible experience of this hotel. First, we had to drag our bags to the hotel as taxi driver dropped us in the next street corner because it was no entry street. Then the room they gave us was stinking with dust, mold and mite as if it was not used for years ! The bathroom was stinking with bad smell! The bed was hair of the queen size single bed. So we called Expedia. They gave us another room, which was worse if not good. Two tween bed on each corner of the room and bathroom was stinking and room was as not used for years ! The furniture was century old and not maintained! We jdecided to checked out and moved to another hotel , Grand Hotel Wagner after we went there and checked it out ourself. We were celebrating our 41st anniversary and we were totally disappointed with Eurostar and we called Expedia for give us full refund. Expedia should not list this hotel at all. Please take it out of your listing and arrange for the full refund. Thank you for understanding!!

10

Philip

Sep 22, 2025

·

Stayed 2 nights

Great classic, beautiful hotel. Super clean, professional staff. Centrally located in the heart of Palermo.

6

Myrthia

Jul 26, 2024

·

Stayed 3 nights

The hotel needs an urgent update and transformation. The bathroom with mold in the shower. Dirty.

2

Adam

Oct 1, 2025

·

Stayed 4 nights

They put us in a room below one that was under construction. So from 7am to 10pm there was constant banging. Bugs in the bathroom. Room very small and dirty. Staff tried to charge us multiple times for facilities we did not use. Worst hotel we’ve stayed in in any country.

10

Mark

Feb 14, 2026

·

Stayed 4 nights

This hotel is a blast from the past and I mean that in a good way. Excellent customer service, the room was exceptionally clean and the location, less than a block from the Quattro Canti, is ideal.

6

Wesley

Sep 20, 2025

·

Stayed 6 nights

Grand old hotel. Common areas great. Breakfast very good. Location in the heart of the action. Rooms matched the era of the hotel. Bathrooms small. Shower leaked water over bathroom floor with mould on wall above shower tile

10

Jean-François

Apr 30, 2023

·

Stayed 4 nights

-Position centrale, bonne isolation phonique de la chambre, entretien journalier parfait. -Réaménagement de la douche avec une douchette plus pratique qu’une arrivée fixe ! -Placard et tiroirs de rangement suffisants pour une dizaine de jours. Conclusion : Nous avons apprécié notre séjour dans cet hôtel ! Merci Expédia.

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4

Daniela

Jul 31, 2023

·

Stayed 2 nights

Front desk staff was incredibly helpful, but this property is very tired, sad and in dire, dire need of a renovation. Portions of our bathroom looked so dirty, but in fairness to the cleaning staff, it was difficult to tell if it was dirty or just too old to be able to be cleaned properly. Overall, there was a lack of cleanliness. The floor of the room was dirty even when we first arrived. The location of the hotel was the reason we booked it - to be in the middle of the city center, within easy walking distance to sights, restaurants and shops. I’d book something in the same area again, but unfortunately, not this hotel.

6

Roberta

Nov 25, 2022

·

Stayed 2 nights

Molto bella la struttura: sembra di soggiornare in un’antica dimora. Spettacolari le aree comuni, la hall e la sala colazioni. La nostra camera molto carina. Scarsa la pulizia così come la manutenzione del bagno (anche quello della hall era tenuto in pessimo stato per una struttura simile). Personale disponibile e gentile.

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AI-generated summary based on recent guest reviews

Rooms

Rooms range from spacious suites to small, dated spaces with classic decor. Recurring complaints mention noise from the breakfast room above, hard beds, weak A/C or Wi-Fi, and compact or aging bathrooms; some guests found rooms quiet and comfortable.

Related guest reviews

10

Philip

Sep 5, 2025

·

Stayed 5 nights

The room was spacious especially for Europe and the staff was helpful and knowledgeable. A special shout out to Stefania who was wonderful.

10

DIEGO

Jan 26, 2024

·

Stayed 2 nights

Very nice venue..spacious and functional rooms

10

asa

Jan 12, 2025

·

Stayed 3 nights

Great location of the beautiful older style hotel. Gorgeous atmosphere. Large rooms! Close to activites and walking distance to main train station.

8

Lucy

Aug 28, 2023

·

Stayed 4 nights

Great location- center of the city and walking to train and bus terminals. Roof top restaurant has good food and view. Wifi is bad in the room, has to be in the lobby area to connect to wifi. No English channel on TV at all.

8

Robert

Jul 15, 2024

·

Stayed 1 night

People at the front seat were not exactly friendly. Also my room was hot hot hot. AC didn’t work. Also no Wifi

10

Graziella

Nov 16, 2025

·

Stayed 2 nights

La stanza pulitissima un po’ rumorosa il mattino alle 7,30 perché sotto la sala pranzo ma per noi era la sveglia per alzarci è il personale molto cortese Posizione ottima al centro di tutti i siti da vedere

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8

benjamin

Aug 23, 2025

·

Stayed 2 nights

Busted and Old AC unit made exaggerating noise all night. Room is way small for EU standards. Seems that the Hotel was 4 stars some years ago. Lobby is beautiful and classy but that’s it. Theres no parking. Period. Don’t ask. Location is perfect and close to everything. Wish they do some renovations and mayor maintenance soon, very promising hotel.

6

Wesley

Sep 20, 2025

·

Stayed 6 nights

Grand old hotel. Common areas great. Breakfast very good. Location in the heart of the action. Rooms matched the era of the hotel. Bathrooms small. Shower leaked water over bathroom floor with mould on wall above shower tile

4

DONNA

May 25, 2024

·

Stayed 6 nights

The room was located under the breakfast rooms and at 6am every morning people were dragging furniture. The housekeeping staff thought it was good to drag trolleys and have loud conversations outside the room which echos immensely. The room smelt and the bed seemed to be prison issue. It was so uncomfortable. The hotel staff were lovely and very friendly. The location is very good but do not book anything on floor 1.

4

Stephen

Jun 21, 2024

·

Stayed 4 nights

Our room was directly beneath the dining room—the noise from the chairs grating against the floor above us every morning was unbearable. The room effectively had no view or balcony, it was like a cave. The bed was extremely hard (rm 115). Terrific breakfast and good music playing. The public rooms were gorgeous and the rooftop restaurant was terrific, the location fantastic. But a terrible room.

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Service

Staff are frequently praised as friendly, welcoming, and helpful. However, several reviews report inconsistent service, language barriers, and frustration about extra or unclear charges and limited flexibility with issues or cancellations.

Related guest reviews

6

Gary

Nov 20, 2023

·

Stayed 1 night

I think the main issues I found was when I checked into the hotel the guy in reception didn't speak English very well so he couldn't understand what I was trying to say which was frustrating. I was simply saying can my friends who live in Palermo come visit me to say hello quickly and he was like oh I need their passports and driving licence and they need to check in if they want to stay the night. This was not what I was asking for, it was simply a quick hello and goodbye but anyway, once he finally understood what I was saying he still said they have to check in at the front desk if they want to come and see you apparently due to Italian laws which I've never heard off and when we stayed in Rome a few days later this was not the case as our friends from Rome came to see us so I'm having a hard time believing him. The second issue was I was still asleep and all of a sudden I heard my door being opened at 10 am in the morning and lights came on immediately and I woke up and said hello from the bedroom and a man's voice in Italian said oh sorry and then left the room and turned the lights off This was very annoying as I was enjoying my sleep and he woke me up now and it made me think he didn't even knock to ask if he could enter my room with my stuff inside very suspicious.

10

Philip

Sep 5, 2025

·

Stayed 5 nights

The room was spacious especially for Europe and the staff was helpful and knowledgeable. A special shout out to Stefania who was wonderful.

2

Winnie

Oct 13, 2025

·

Stayed 2 nights

Check-in was horrible. My husband stopped car near the hotel. I went into the hotel lobby. The female staff was supper snubby, the way and tone she tlked to me showing she does not think I am qualified to walk into this hotel. I told her I reserved parking and showed her my message to hotel on hotles.com. Then she laughed laudy at me and rolled he eyes. She said, "we decidef not reply to you. Ha ha ha." I said I would call hotels.com, then she said there was a spot available for 2 days. There is no door man, no luggage staff, no valet parking. She was the only one working in the hotel according to her. Can't believe a 4 star hotel like this. She gave me a map and told me how to drive to the hotel, and she said she would told me how to get to the garage when we drive here. The road she pointed out to me is one way and she tols me to drive against the one way road! I wonderif she really doesn't know it or intentionally told me wrong info. More than half hour later, we reached hotel. I brought some luggage with me in hotel and my husband was in car waiting. The same female staff said, "Ther eis no need to bring luggage. You can drive intp garage and take luggage in from there." I said "You did not tell me". She laughed again, "You did not ask. Ha ha ha". It was her said she would tell me about garage when we get here. What a terribel staff and a horrible person she is! The garage is very squishy and has steel prick sticking out on wall corner. The room is dark and super noicy.

8

Diane

Jun 9, 2025

·

Stayed 4 nights

Excellent location in walking distance to many attractions, nightlife and train station. Giamopiero at the front desk was welcoming, knowledgeable, professional and kind. He truly made our stay in Palermo exceptional.

10

Natalia

Aug 17, 2025

·

Stayed 1 night

Staff is super friendly and nice, hotel facilities are very good and location is amazing! Highly recommend!

10

Mark

Feb 14, 2026

·

Stayed 4 nights

This hotel is a blast from the past and I mean that in a good way. Excellent customer service, the room was exceptionally clean and the location, less than a block from the Quattro Canti, is ideal.

10

Hussain

Aug 31, 2025

·

Stayed 2 nights

Amazing location and staff super friendly

10

Steven Rudolph

Jun 2, 2025

·

Stayed 1 night

Beautiful old-world property. Great location. Wonderful staff: Stefania and Matteo were warm, friendly and helpful.

10

Jongho

Dec 25, 2023

·

Stayed 1 night

They try to charge you extra after checkout. Be careful!

8

Shahab

Aug 11, 2025

·

Stayed 2 nights

Stayed for a couple of nights in their presidential suite, which was truly spacious and lovely. The hotel building itself is grand, historic, and full of character. Service was average, breakfast quality disappointing. Another point that the reception should properly inform guests about any additional charges — such as for the garage and minibar — which are often included in the rate for high-end suites. In our case, these costs were only mentioned afterwards. Overall, the facilities are impressive and we loved the suite, but there is considerable room for improvement in both service and breakfast quality.

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Location

Exceptionally central - steps from major sights and dining, and walkable to the station. Access by car and parking can be tricky due to pedestrian streets and the ZTL.

Related guest reviews

10

Philip

Sep 22, 2025

·

Stayed 2 nights

Great classic, beautiful hotel. Super clean, professional staff. Centrally located in the heart of Palermo.

8

Julie

Jun 22, 2025

·

Stayed 3 nights

Fabulous location in centre of Palermo within easy walking distance of the major sights & numerous cafe’s restaurants & shops. . The staff were very friendly & helpful. It’s an old building & our room was a bit tired, don’t expect shiny & new. The bartender was fab & we had a great cocktail on the roof terrace.

8

Joseph

Jul 8, 2024

·

Stayed 1 night

Excellent location! If youre driving in the garage is unmarked. Check in with the hotel

10

Joao

Oct 12, 2023

·

Stayed 7 nights

Good hotel in good location. Nice area and wonderful city. Hotel has parking but in order to reach the hotel you have to drive 800 meters through a crowded pedestrian street. Very uncomfortable. Better not drive.

10

MARCO A

Jan 19, 2026

·

Stayed 5 nights

Hotel bem localizado no centro de Palermo. Bom atendimento e café da manhã adequado. Com bom preço, tem ótimo custo benefício. A garagem é de difícil acesso mas essa é uma característica da cidade.

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8

Carrie

Dec 4, 2024

·

Stayed 3 nights

Unique hotel. Lots of very interesting rooms and nooks and crannies. Very friendly staff. They have onsite parking but was a challenge to get there. But not their fault. In the historic district so central to everything.

10

Mark

Feb 14, 2026

·

Stayed 4 nights

This hotel is a blast from the past and I mean that in a good way. Excellent customer service, the room was exceptionally clean and the location, less than a block from the Quattro Canti, is ideal.

10

Jose

Aug 6, 2024

·

Stayed 3 nights

In the central of Palermo. Easy access by foot to the center and train station. Staff was extremely helpful.

8

Kelsey

Jun 26, 2024

·

Stayed 2 nights

Amazing location, as central as you can be.

10

Elizabeth Lee

Jul 2, 2025

·

Stayed 3 nights

A perfect location in central Palermo! The property is really lovely as well, a palace with beautiful rooms and public areas. I would definitely stay here again!

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Dining

Rooftop bar/restaurant and the historic breakfast room are highlights, and many enjoyed the breakfast selection. Others found breakfast average or disappointing.

Related guest reviews

8

Julie

Jun 22, 2025

·

Stayed 3 nights

Fabulous location in centre of Palermo within easy walking distance of the major sights & numerous cafe’s restaurants & shops. . The staff were very friendly & helpful. It’s an old building & our room was a bit tired, don’t expect shiny & new. The bartender was fab & we had a great cocktail on the roof terrace.

10

Antonino

Aug 22, 2025

·

Stayed 7 nights

Beautiful hotel, very friendly and helpful staff, great location, but breakfast could be improved.

10

arnaud

Jul 19, 2025

·

Stayed 3 nights

Nous avons passé trois merveilleuses nuits dans ce bel établissement très bien situé dans le centre de Palerme. L’endroit est superbe ! Légèrement suranné mais avec beaucoup de charme. Excellent petit déjeuner. Personnel très avenant et très professionnel. On recommande !

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10

Peter

Nov 18, 2024

·

Stayed 4 nights

The hotel was centrally located. It's a grand old building with beautiful marble decor and glorious chandeliers. The reception staff were friendly and helpful. The rooftop restaurant was a delightful fine dining experience at a good price.

10

Maria Amelia

Aug 9, 2025

·

Stayed 2 nights

Um dos melhores hotéis que já fiquei na Sicília. Uma experiência de viagem no tempo, um luxo. Voltarei muitas vezes! Café da manhã sensacional.

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8

Lucy

Aug 28, 2023

·

Stayed 4 nights

Great location- center of the city and walking to train and bus terminals. Roof top restaurant has good food and view. Wifi is bad in the room, has to be in the lobby area to connect to wifi. No English channel on TV at all.

10

Norbert

Oct 31, 2025

·

Stayed 3 nights

The breakfast options were may including healthy options.

6

Wesley

Sep 20, 2025

·

Stayed 6 nights

Grand old hotel. Common areas great. Breakfast very good. Location in the heart of the action. Rooms matched the era of the hotel. Bathrooms small. Shower leaked water over bathroom floor with mould on wall above shower tile

8

Shahab

Aug 11, 2025

·

Stayed 2 nights

Stayed for a couple of nights in their presidential suite, which was truly spacious and lovely. The hotel building itself is grand, historic, and full of character. Service was average, breakfast quality disappointing. Another point that the reception should properly inform guests about any additional charges — such as for the garage and minibar — which are often included in the rate for high-end suites. In our case, these costs were only mentioned afterwards. Overall, the facilities are impressive and we loved the suite, but there is considerable room for improvement in both service and breakfast quality.

4

Mark

Jul 4, 2024

·

Stayed 4 nights

Too faded to be chic, and variable staff. Needs an overhaul. Sub par breakfast in pretty gruesome crush of Formica table and airport lounge coffee machine

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8 $112	9	10	11 $307	12 $222	13 $163	14 $158
15 $121	16 $105	17 $114	18 $115	19 $203	20 $256	21 $167
22 $111	23 $102	24 $106	25 $101	26 $100	27 $124	28 $124
29 $96	30 $95

Su	Mo	Tu	We	Th	Fr	Sa
		1 $83	2 $92	3 $88	4 $118	5 $170
6 $141	7 $89	8 $86	9 $86	10 $86	11 $141	12 $134
13 $82	14 $88	15 $88	16 $91	17 $88	18 $91	19 $100
20 $100	21 $91	22 $106	23 $119	24 $148	25 $144	26 $143
27 $173	28 $203	29 $195	30 $342	31 $325

Eurostars Centrale Palace Hotel

Prices for Eurostars Centrale Palace Hotel

Monthly average prices

About this property

Location

Room options

Double Room (Con Cama Francesa)

Presidential Suite (Quintuple)

Junior Suite (Single Use)

Superior Room

Triple Room

Suite (Triple)

Double Room Single Use

Single Room

Economy Single Room

Superior Room (Extra Bed)

Junior Suite

Suite (2 Adults)

Family Room, Terrace

Presidential Suite, 2 Queen Beds

Suite, Multiple Beds (Diplomatic)

Double Room Single Use (With French Bed)

Junior Suite, 1 Double Or 2 Twin Beds (Family)

Double Or Twin Room

Superior Single Room

Presidential Suite (Family)

Guest reviews of Eurostars Centrale Palace Hotel

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Eurostars Centrale Palace Hotel

Prices for upcoming dates

Business details