Is parking available at the property?

Limited onsite parking is available, and guests must contact the property in advance to reserve it. Uncovered valet parking is also offered for a fee of EUR 18.00 per day.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7:00 AM to 10:30 AM for a fee of approximately EUR 15 for adults and children.

Does the property allow pets?

Pets are not allowed at the property, but service animals are exempt from this restriction.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out may be available for a fee, subject to availability. Guests can request this at the front desk.

What accessibility features does the property offer?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Additional details on specific room accessibility features are not provided.

Where is the property located in relation to key landmarks?

The hotel is centrally located in Palermo, just steps from Via Roma and a 5-minute walk from Quattro Canti. It is approximately 0.5 miles from Teatro Massimo and 0.6 miles from Ballaro Market.

What are the policies for guests staying with children?

Children are allowed at the property, and children under the age of 12 can stay for free.

What are the policies regarding extra beds and cribs?

Cribs are available for a fee of EUR 20.00 per day, and rollaway beds can be provided for a fee of EUR 60.00 per night. Advance request is required for both options.

Grand Hotel Piazza Borsa - Palermo, Italy

Average nightly price at Grand Hotel Piazza Borsa by month, last 12 months (USD)
Month	Average price
January	$153
February	$162
March	$165
April	$231
May	$310
June	$207
July	$166
August	$178
September	$388
October	$322
November	$173
December	$151

What guests think

At Grand Hotel Piazza Borsa, travelers highlight a striking historic building and an exceptionally central, walkable location, with many noting spacious rooms and a peaceful courtyard that offers a quiet retreat from Palermo’s busy streets.

Common drawbacks include hard mattresses, lukewarm shower water, some dated areas, and patchy in room Wi-Fi. Service is often friendly and helpful but can be inconsistent, with occasional rudeness or unhelpful responses at reception or in the restaurant. Breakfast and on site dining are generally good, though several reviews noted mediocre coffee or disappointing meals. Overall, expect a grand, characterful stay with a few trade offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

The historic courtyard and common spaces stand out, and the spa receives strong feedback; however, there are extra fees for the spa and the pool is at a sister property. Parking exists but access and wayfinding can be tricky.

Related guest reviews

6

david

Oct 9, 2024

·

Stayed 4 nights

There is a surcharge for use of the hotel spa and sauna which is quite expensive per hour. This is unusual for a hotel rated four stars. The swimming pool is not located on the premises but at a sister hotel some distance away, again disappointing for a four star rated hotel.

10

Craig

Sep 30, 2024

·

Stayed 1 night

Great location nice rooms amazing central area finding and parking a bit tricky

10

Rita

Nov 22, 2024

·

Stayed 8 nights

Excellent hotel. I have a gluten sensitivity and am also a diabetic on a blood sugar sensor. I am nearly impossible to feed. There were abundant gf options on the breakfast buffet, and I was also able to get a hot gf breakfast prepared for me. The omelets were delicious, and I could get a cappuccino every morning, all included. The wait staff was knowledgeable about gluten and kept me safe. I got a hot stone massage at the hotel spa. It was excellent, and inexpensive. In general, the hotel is beautiful, and architecturally interesting. My room was very comfortable, and the view from my room is in the hotel brochure. I highly recommend this hotel.

10

Carmencita

Jun 1, 2025

·

Stayed 6 nights

Exceptional location, amenities, and staff:) particularly housekeeping and dinning/bar. Experiend Spa- Valentina is exceptional!

10

Lisa

Nov 13, 2024

·

Stayed 1 night

Great room with lovely bathroom. Delicious breakfast Super staff-special welcome. Outstanding spa facilities!! Highly recommended.

10

Isabel

Apr 1, 2023

·

Stayed 2 nights

Very nice hotel well maintained and good location although difficult to arrive following the directions of the GPS.

10

Todd

Jun 19, 2023

·

Stayed 2 nights

We had a wonderful weekend at the Grand Hotel Piazza Borsa. The location is great within old town and we walked to everything. The interior courtyard of the hotel was beautiful and several times we found ourselves just sitting there as a break. The staff was very helpful. Overall, it was excellend

10

Martin

Aug 31, 2025

·

Stayed 7 nights

Wir waren 2 Erwachsene und hatten 1 Woche Aufenthalt. Zimmer waren sehr sauber, geräumig und ruhig. Personal sehr freundlich und hilfsbereit. Auch Parkplatz für unser Auto war vorhanden. Zentrum und Einkaufsstraßen sind zu Fuß sehr leicht erreichbar.

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8

Stefan

Jul 7, 2024

·

Stayed 1 night

Was a good hotel, nice building but the service and the breakfast was not good. Totally empty at the breakfast and no people there, we asked to have the car until 17:00 the day of checking out. Was still half empty at the parking space when we got our car back at 16:00, they refused to let us have it there until 17:00 even though the price of the parking was €18 and lots of space.

8

Aaron

Jan 3, 2025

·

Stayed 5 nights

Nice room. Very quiet. Good location in the old city. Staff was friendly and professional. Good spa treatments. Main complaint is that the food was terrible. Even the coffee was undrinkable. I expect more from a 5 star hotel. We tried room service one day and the toast was burnt, coffe stale, etc. But it's a good choice for a Palermo base camp if you go out to eat.

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Cleanliness

Rooms and public areas are generally very clean and well maintained, with housekeeping often praised. A few guests reported issues such as worn towels, lingering odors, or missed spots.

Related guest reviews

10

Diane

May 15, 2024

·

Stayed 2 nights

Perfect location, beautiful lobby, spacious and clean rooms

10

JOHN

Oct 31, 2025

·

Stayed 2 nights

Our room was both spacious and spotless. The hotel itself is gorgeous, with a big open air lobby. The included breakfast was fabulous, offering all kinds of protein and carbs. I highly recommend this hotel when staying in Palermo.

10

James

Feb 19, 2026

·

Stayed 3 nights

Beautiful rooms. Very clean. Staff were very friendly and helpful.

8

James

Aug 21, 2025

·

Stayed 6 nights

Really beautiful hotel and wonderful service. The only issue we had was a sewage smell in our hotel room. Don’t know what it was from.

10

Joseph

Feb 12, 2025

·

Stayed 2 nights

Lovely hotel, clean excellent condition! Staff very friendly & helpful! Will visit again! Thank you!

6

Tobias

Aug 6, 2024

·

Stayed 4 nights

Vi fandt gamle underbukser under sengen, en lampe virkede ikke - og bruseren var i stykker. Hotellets manager var ubehøvlet og ikke særlig serviceminded. De glemte bl.a. at fortælle, at man skal bruge kontanter til taxaerne, hvilket blev lidt hektisk i lufthavnen, da man skulle skynde sig at finde en hæveautomat. Bartenderen i baren havde aldrig hørt om en Espresso Martini, og vi prøvede morgenmaden en enkelt dag, som var super trist og kedelig.

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10

Edward

Oct 23, 2025

·

Stayed 2 nights

The entire Team is very friendly and professional. They made our stay very enjoyable and offered lots of help and information. The entire facility is beautiful and the room was great, clean and in very good condition. Food quality and variety are great as well as the first class service provided. Thank you for making our stay so very enjoyable.

4

Roberto

Sep 11, 2025

·

Stayed 3 nights

Reception people nice , managers terrible Was charge to bring wine glasses to the room, 5 Euros Towels I supposed they used to be white now gray and hard , painful to dry yourself Servers in the restaurant can be nice

10

Alison

Jun 18, 2025

·

Stayed 1 night

Beautiful old building with lovely inner courtyard with a fountain. Roof could be drawn back. Very central location easy walk from the station which was useful as we arrived by train in the evening from Naples. Large, clean, comfortable room. Very good breakfast. All at a very good price.

8

Jenna

Oct 7, 2025

·

Stayed 2 nights

The hotel is beautiful and well-maintained. It is in a great location and walkable to everything! We stayed in the deluxe suites and were impressed with the size and updated design. I would definitely recommend!

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Rooms

Rooms are often spacious with high ceilings and classic decor. Downsides reported repeatedly include hard beds, lukewarm water, awkward shower over tub setups, occasional noise, and slow or unreliable in room Wi-Fi.

Related guest reviews

6

ANN

Oct 7, 2024

·

Stayed 2 nights

They need to invest in new bedding ( very old and worn), mattresses ( hard as a rock!) ... need new towels... mold smell in areas... The property needs updates. It was clean, and the staff was friendly and helpful!

10

Chris

Nov 12, 2025

·

Stayed 2 nights

All the staff here are very friendly and helpful! The hotel is very beautiful! Great amenities here. The rooms are the perfect size, comfortable beds. Off the busy street, makes it a quiet stay! Very safe location.

6

Tania

Oct 23, 2024

·

Stayed 3 nights

Beautiful hotel in old stock exchange building, very convenient to explore historic Palermo on foot- just off the main pedestrian steet with lots of restaurants. Rooms are spacious and clean. A few items lower my rating- there was no toilet paper in the room on arrival had to ask for them to provide. The room was freezing cold even with air conditioning turned off cold air came through vents - we had to open windows but had to close at night or it would be too noisy. Steer noise in evening but it got quiet by midnight. Also internet was not available in the room even though we made multiple attempts to log in- no signal- had to sit on a chair down the hallway or in lobby to get internet.

8

Jack

Jun 10, 2024

·

Stayed 6 nights

The staff was outstanding! Would stay there again if we’re in the area. The things that we didn’t like were: The speaker in the bathroom was very annoying. Anytime you had the television on It was blaring in the bathroom. Bathtub was probably 6 inches taller than most bathtubs and very dangerous. There was a half wall for the shower portion, but it did not have a curtain so it was always water on the floor when you finished. The bathtub/shower was very dangerous and slippery. Actually my girlfriend fell the first day there getting out of the shower/bathtub very slippery floor in the tub and getting out of the tub on the marble floor. Also the bathtub drain needed to be cleaned because as you were showering, the water could run run out quick enough so you would be usually standing in 2 to 3 inches of water every time you took a shower. The breakfast area was unbelievable. The only negative was that the eggs even though we’re in a warmer they were always cold! The staff in the breakfast area were unbelievable. Also like to mention that the staff that made up the rooms were very friendly and did a very good job. We would stay there again.

8

Ralph

Jan 31, 2024

·

Stayed 1 night

Beautiful Atrium in the middle, which my room face on to so I had no natural air or light. Service was ok and there is NO parking. I didn't choose the hotel so that was fair enough but the streets are a bit of a maze if you're using satnav. Was it worth the money? Not really if I'm honest, but if you're looking for a bit of faded glory from Palermo's past I thought it was decent. That's why I've given it 4/5 stars.

8

Marie-Anne

Sep 8, 2025

·

Stayed 4 nights

The hotel is definitely faded grandeur. The best thing about it is its excellent location. Room was clean and bed comfy but every day the shower was only ever lukewarm; the door to my room didn't shut properly from the outside without being slammed very hard several times so in fact someone in housekeeping hadn't closed it properly. Staff are patchy - charming younger guy who was 5 star but others gruffer. Breakfast coffee wasn't great. Better to go to cafe Martorana few steps away. Too many big American tour groups.

6

SHAWNA LEE

Nov 3, 2024

·

Stayed 2 nights

Nice hotel, friendly staff. The room was very small and the beds were very uncomfortable. I’d say old mattresses. Breakfast was absolutely fantastic with so many desserts and healthy options including freshly squeezed orange juice. Dinner was great and beautiful live piano kept us entertained in the evening. The location is 100% perfect. Great overall experience except for the beds in my room.

4

tracey

Sep 13, 2025

·

Stayed 4 nights

Hotel is very well situated but is faded and in need of refurbishment. The water in the bath and showers was tepid at best

10

Bruce

May 26, 2024

·

Stayed 2 nights

The hotel, with the beautiful courtyard, is very elegant and old world style. Great area for eating and shopping. Staff was very good. Room was big, nice. Great A/C. Breakfast was very good. Only thing that was bad was the Internet. Dropped off constantly. Very frustrating.

8

Jenna

Oct 7, 2025

·

Stayed 2 nights

The hotel is beautiful and well-maintained. It is in a great location and walkable to everything! We stayed in the deluxe suites and were impressed with the size and updated design. I would definitely recommend!

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Service

Many guests found the staff friendly, professional, and helpful, with standout assistance from front desk and concierge teams. Experiences can vary, with reports of rude or unhelpful interactions and uneven restaurant or bar service.

Related guest reviews

6

Glenn

Apr 3, 2025

·

Stayed 2 nights

Check in ridiculous and stressful and not professional. The responsibility is with management and staff and not the client to sort out the issues. Disappointing. Not even on offered a complimentary drink. I got a kind of an apology......but

10

Robert

Oct 9, 2025

·

Stayed 1 night

Excellent traditional European hotel with friendly, attentive staff Complimentary full breakfast, served buffet style in the dining room was delicious, including fresh squeezed local orange juice that was amazing. Very convenient location to sightseeing and restaurants.

10

James

Feb 19, 2026

·

Stayed 3 nights

Beautiful rooms. Very clean. Staff were very friendly and helpful.

6

FIRUZAN

Sep 26, 2025

·

Stayed 1 night

Not the most helpful reception , didn’t get platinum perks at all .we asked for a late check out since they didn’t upgrade we assumed we would get at least this perk but no they requested 125,- $ for that which we payed. At one point receptionist ladies even wanted to see my expedia level which i showed but still they didn’t care. Other than that hotel is an average 4 star keep expectations accordingly.

8

Wolfgang

Nov 16, 2025

·

Stayed 2 nights

Danke dem Team der Rezeption für die großartige Unterstützung auch das Housekeeping macht einen großartigen Job, sodass man sich rundum wohlfühlt.

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10

Edward

Oct 23, 2025

·

Stayed 2 nights

The entire Team is very friendly and professional. They made our stay very enjoyable and offered lots of help and information. The entire facility is beautiful and the room was great, clean and in very good condition. Food quality and variety are great as well as the first class service provided. Thank you for making our stay so very enjoyable.

8

Rosemary

Jul 26, 2025

·

Stayed 1 night

The only main issue was the bell man (porter ) in the day. He was extremly rude not pleasant at all all my encounters with him. Rude to the taxi driver just dumped our bags in front of the taxi and general antipatico. I also gave him a tip. Rare in italy and he was not thankful at all. This is in contrast to the nighttime bellman/porter vialegge who could not have been more polite and more helpful

6

Jessica

Sep 1, 2024

·

Stayed 2 nights

The property was good and location convenient. The WiFi did not work in the room so I had to work in the lobby area. While there I was having a drink and working when the waiter came shouting at me. I tried to explain that I had to check email and make calls and he told me go to go to my room because I could not be drinking a beverage that was not purchased onsite. I told him to charge me for a drink so I could continue working. I have never been spoken to in this manner by hotel staff. Uncalled for and completely unprofessional.

10

David

Mar 17, 2025

·

Stayed 2 nights

Given that it was my first time to Palermo, I didn't know what to expect regarding our accommodations at the Grand Hotel Piazza Borsa. Upon entering the lobby, we knew it was going to be indeed "grand" and live up to its name. The staff was both helpful and friendly and our deluxe double rooms were much larger than one normally encounters in Europe. The hotel is perfectly situated in an area where everything is convenient - from restaurants and bars to shopping and major local attractions. We had a minor maintenance issue during our stay, but it was promptly repaired as soon as we alerted the front desk. More importantly though, this is a hotel where the staff is willing to go above and beyond. When we encountered an issue with our rental car while parking to check in, the hotel General Manager Signore Tintori personally intervened on our behalf, especially valuable since none of us spoke Italian. He quickly diffused the situation and alleviated a problem that could have escalated. He even took the time to follow up the next day to ensure everything was in good order. We couldn't have managed without his assistance. Without hesitation, we would return to this property when visiting Palermo again.

4

Roberto

Sep 11, 2025

·

Stayed 3 nights

Reception people nice , managers terrible Was charge to bring wine glasses to the room, 5 Euros Towels I supposed they used to be white now gray and hard , painful to dry yourself Servers in the restaurant can be nice

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Location

Exceptionally central and walkable for the historic center, dining, shopping, and the marina. Some guests found the entrance hard to locate or driving/parking access difficult, and a few noted nightlife noise.

Related guest reviews

10

Harley

Jul 24, 2025

·

Stayed 2 nights

Beautiful old grand hotel. Minute walk to harbour and fun area at night

8

Kiichiro

Jul 3, 2025

·

Stayed 1 night

Locates the centre of old city areas. Difficult to find the entrance and access road was very narrow and one way access only.

10

Irina

Oct 3, 2024

·

Stayed 3 nights

Great hotel in the middle of all the attractions. Plenty of good restaurants around

10

Robert

Oct 9, 2025

·

Stayed 1 night

Excellent traditional European hotel with friendly, attentive staff Complimentary full breakfast, served buffet style in the dining room was delicious, including fresh squeezed local orange juice that was amazing. Very convenient location to sightseeing and restaurants.

10

Kerrie

Aug 24, 2025

·

Stayed 3 nights

Right in the middle of Palermo, the restaurants, the markets - easy to walk 20m for a meal or a few hundred metres to see the sights. Great location, beautiful old building and rooms and helpful staff. Comfy beds and quiet.

10

Isabel

Apr 1, 2023

·

Stayed 2 nights

Very nice hotel well maintained and good location although difficult to arrive following the directions of the GPS.

10

Todd

Jun 19, 2023

·

Stayed 2 nights

We had a wonderful weekend at the Grand Hotel Piazza Borsa. The location is great within old town and we walked to everything. The interior courtyard of the hotel was beautiful and several times we found ourselves just sitting there as a break. The staff was very helpful. Overall, it was excellend

4

Armen

Sep 23, 2023

·

Stayed 4 nights

Hotel location was terrible at night after 12:00am we couldn’t sleep until 4:00am Behind hotel was some kind of Pub too much noise music until 4:00 am and hotel couldn’t do anything we stayed 4 nights and was nightmare only manager last day came to us and offered to change the room and we said no thank you. You should of offered on the first day not the last day.

8

Jenna

Oct 7, 2025

·

Stayed 2 nights

The hotel is beautiful and well-maintained. It is in a great location and walkable to everything! We stayed in the deluxe suites and were impressed with the size and updated design. I would definitely recommend!

10

LORENZO ATTILIO

Mar 15, 2023

·

Stayed 5 nights

Ottima struttura per qualità e condizioni. Personale gentile e qualificato. Difficoltà per raggiungerla in quanto Google Maps non considera la zona pedonale.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for quality and variety, often with fresh squeezed orange juice. Several reviews, however, cited mediocre coffee and occasional disappointments with dinner or room service.

Related guest reviews

10

rebecca

Sep 6, 2024

·

Stayed 5 nights

Perfect hotel, lovely and clean. Rooms amazing, really large and quite. They had a pianist in the lobby to stop and have a drink which was nice. The area of the hotel is perfect walking distance to all attractions but also can get to all the main bus route in a 2 min walk. Streets surrounding hotel is great for nightlife, loads of bars and restaurants but you can't hear it in the hotel which was great.Also lots of secruity as the bank is opposite so there were always people from the army around the area. I felt safe being by myself late at night as it's always a busy area. Only suggestion would be skip the breakfast and go to the bakery round the corner, great coffee and pistachio croissants!

6

Nidhi

Sep 25, 2025

·

Stayed 2 nights

Great location. Grand but a bit tired looking. Buffet breakfast with variety but not high quality.

10

JOHN

Oct 31, 2025

·

Stayed 2 nights

Our room was both spacious and spotless. The hotel itself is gorgeous, with a big open air lobby. The included breakfast was fabulous, offering all kinds of protein and carbs. I highly recommend this hotel when staying in Palermo.

10

Robert

Oct 9, 2025

·

Stayed 1 night

Excellent traditional European hotel with friendly, attentive staff Complimentary full breakfast, served buffet style in the dining room was delicious, including fresh squeezed local orange juice that was amazing. Very convenient location to sightseeing and restaurants.

10

Edward

Oct 23, 2025

·

Stayed 2 nights

The entire Team is very friendly and professional. They made our stay very enjoyable and offered lots of help and information. The entire facility is beautiful and the room was great, clean and in very good condition. Food quality and variety are great as well as the first class service provided. Thank you for making our stay so very enjoyable.

8

Marie-Anne

Sep 8, 2025

·

Stayed 4 nights

The hotel is definitely faded grandeur. The best thing about it is its excellent location. Room was clean and bed comfy but every day the shower was only ever lukewarm; the door to my room didn't shut properly from the outside without being slammed very hard several times so in fact someone in housekeeping hadn't closed it properly. Staff are patchy - charming younger guy who was 5 star but others gruffer. Breakfast coffee wasn't great. Better to go to cafe Martorana few steps away. Too many big American tour groups.

10

Marion

Sep 23, 2025

·

Stayed 1 night

The reception staff were kind and professional at check in and gave us good recommendations for dining options in the hotel. Our room was lovely, spacious and clean. We enjoyed a very tasty dinner in the main hotel restaurant where we were greeted by friendly professional staff. The meal was delicious.

8

Anthony

Jun 17, 2025

·

Stayed 6 nights

The building is a former bank and beautifully redone with spacious common areas. It is centrally located in the old part of Palermo with all tourist and amenities within easy reach. The staff was generally helpful. Dinner at the dining room, which we very much wanted to try, was sadly not good. my appetizer was I think spoiled and inedible. Really shame, because again the space is lovely and really deserves a better kitchen. We would definitely stay here again, but probably eat at one of the dozens of restaurants nearby.

6

SHAWNA LEE

Nov 3, 2024

·

Stayed 2 nights

Nice hotel, friendly staff. The room was very small and the beds were very uncomfortable. I’d say old mattresses. Breakfast was absolutely fantastic with so many desserts and healthy options including freshly squeezed orange juice. Dinner was great and beautiful live piano kept us entertained in the evening. The location is 100% perfect. Great overall experience except for the beds in my room.

8

Aaron

Jan 3, 2025

·

Stayed 5 nights

Nice room. Very quiet. Good location in the old city. Staff was friendly and professional. Good spa treatments. Main complaint is that the food was terrible. Even the coffee was undrinkable. I expect more from a 5 star hotel. We tried room service one day and the toast was burnt, coffe stale, etc. But it's a good choice for a Palermo base camp if you go out to eat.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8 $158	9 $144	10 $144	11 $196	12 $240	13 $144	14 $143
15 $126	16 $126	17 $144	18 $127	19 $130	20 $127	21 $127
22 $125	23 $128	24 $127	25 $196	26 $160	27 $147	28 $152
29 $127	30 $127

Su	Mo	Tu	We	Th	Fr	Sa
		1 $134	2 $148	3 $147	4 $144	5 $131
6 $130	7 $130	8 $130	9 $144	10 $132	11 $144	12 $135
13 $147	14 $158	15 $158	16 $161	17 $147	18 $131	19 $133
20 $144	21 $144	22 $144	23 $147	24 $147	25 $144	26 $147
27 $158	28 $144	29 $144	30 $291	31 $242

Grand Hotel Piazza Borsa

Prices for Grand Hotel Piazza Borsa

Monthly average prices

About this property

Location

Room options

Deluxe Double Or Twin Room

Economy Double Room

Deluxe Suite

Executive Single Room

Executive Double Or Twin Room

Presidential Suite

Executive Suite, 1 Double Bed

Guest reviews of Grand Hotel Piazza Borsa

Who stays here?

What guests think

Property Policies

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