Is parking available at the hotel?

Self parking is available on-site for a fee of GBP 24.00 per day. Reservations are not required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM for a fee of approximately GBP 16.95 for adults and children.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request, and additional charges may apply.

What accessibility features are available for guests with disabilities?

The hotel offers step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details about pool access features are not provided.

What is the hotel's location in relation to key attractions?

The hotel is centrally located in Birmingham, just a 4-minute walk from Broad Street and 10 minutes by foot from Utilita Arena Birmingham. It is also 0.5 miles from the International Convention Centre and Bullring & Grand Central.

What are the policies for guests staying with children?

Children are allowed at the hotel. The minimum age for children to stay for free is not specified.

Crowne Plaza Birmingham City Hotel - Comfort & Style

Average nightly price at Crowne Plaza Birmingham City by IHG by month, last 12 months (USD)
Month	Average price
January	$114
February	$120
March	$155
April	$142
May	$134
June	$184
July	$124
August	$177
September	$167
October	$136
November	$168
December	$140

What guests think

Across recent reviews, Crowne Plaza Birmingham City by IHG is praised for its central location, welcoming staff, clean modern rooms on refurbished floors, and an especially good breakfast with plenty of choice and attentive service.

The central setting suits shopping, arenas and the canals, and many appreciated early check-in and family-friendly touches. Common drawbacks include noisy or ineffective air conditioning and heating, occasional cold rooms, lift outages causing long waits, and parking that is convenient but often expensive or limited. A few noted dated bathrooms, minor maintenance or cleanliness lapses, and noise from other guests. Overall, expect a comfortable city stay with standout service and breakfast, alongside some infrastructure quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site or nearby parking is convenient but often limited and pricey. Ongoing lift refurbishments led to long waits, while the club lounge was appreciated by some but had limited evening offerings or was occasionally closed.

Related guest reviews

10

Mark

Aug 26, 2025

·

Stayed 1 night

Excellent stay at the Crowne Plaza in Birmingham and use of the Club Lounge. All staff were exceptional too.

4

Jonathan

Jul 6, 2023

·

Stayed 1 night

I stayed here a couple of months ago. There were 2 lifts out of 4 working, and it was a nightmare getting to and from the room. I was told the lifts would be repaired in the next few weeks. That was months ago. Now there is only 1 lift out of 4 working! It takes an age to get to the top floor or back to the ground floor. Dozens of people trying to squeeze in because they're fed-up waiting. You're effectively squashed against the lift wall for 10 minutes as it stops at every floor! This is a huge hotel with hundreds of rooms. One lift is a disaster waiting to happen. Worst of all, was finding the lift repair engineers sitting down on the 11th floor scrolling through social media on their phones, while people are waiting nearly 15 minutes for the lift to arrive. I won't be staying here again.

8

Heather

Feb 27, 2024

·

Stayed 1 night

I booked club so I would have a quiet place to sit and work with a glass of wine in the early evening - but club lounge was closed. I only discovered when I checked in. Room was good and breakfast was nice. I was hoping to eat at the bar/restaurant but surprised and disappointed that despite its eco credentials it only had one vegan meal on the menu and that was a salad.

10

David

Sep 5, 2025

·

Stayed 1 night

Good location and nice hotel. Parking a bit expensive but that’s normal in Birmingham

8

Austin

Nov 17, 2023

·

Stayed 1 night

This hotel would have been relatively excellent for the cost of the room. Save there was a problem with the lifts. Reduced to one lift servicing guests and cleaning staff, which Created significant delays during the morning run to breakfast / checkout, especially for those on 9th and 10th floors, where use of the stairs impracticable ( and even confusing - one staircase for odd floors, another for even numbers!).

10

TRACEY

Jul 13, 2023

·

Stayed 2 nights

Only one of the lifts were working during our stay… Maintenance being carried out on the others. Long waits at times….. hotel housekeeping staff and maintenance staff using this one lift also, which meant guests had to wait longer. No complaints other than this.

10

Stewart

Apr 1, 2023

·

Stayed 1 night

Great location for overnight stay in the City Centre. Advertised as parking available (£21) but spaces are very limited so don’t rely on it. Street parking is nearby but obviously less convenient and safe

2

Stephen

Sep 24, 2025

·

Stayed 1 night

The room and hotel was very nice and have used this hotel and chain a a nu.ber of times. The lounge in the evening had not food left when we arrived a 6.20. The staff member said it had gone and their was no more. This was poor for the price room and from previous stays

8

David

Aug 27, 2023

·

Stayed 1 night

Good location for a visit to central Birmingham. Parking (paid) convenient, and a full service hotel for a reasonable price. Fairly well maintained, but currently in the process of replacing their lifts, so there is a bit of a wait for one of those operating.

10

Tricia

Dec 10, 2023

·

Stayed 1 night

Lovely convenient hotel. Easy check-in & given offer of IHG sign up to be allocated a room instantly. Not applicable to friends staying in family room, but it was a very busy weekend. Lifts do need to be remedied very soon, they are a law unto themselves, random stops & incredibly slow at busy times. Breakfast was hot, plentiful with friendly staff on hand to support, refill coffee & food stations. Plenty of seating for bar area in the evening.

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Cleanliness

Rooms and public areas are generally very clean, with many describing them as spotless. A few reported lapses such as hair left behind, dusty vents, odors, or tired bathrooms.

Related guest reviews

10

Emma

Nov 16, 2025

·

Stayed 1 night

Clean room, attentive staff and great location

6

Jagdish

Nov 9, 2025

·

Stayed 1 night

Check-in was quick and all staff polite. Rooms look better now they’ve been refurbished but the bathroom still old and tired looking. Bathroom wasn’t as clean with hair on the tiles and bathrobe. The toilet was dripping on the inside, advised staff at check out. Breakfast was good too. It’s a great location and overall a good day.

4

Stuart

Nov 22, 2025

·

Stayed 2 nights

Room smelt of toilets. Heating was horrendously loud - did not sleep for two nights!

10

Victoria

Nov 16, 2025

·

Stayed 1 night

The room was well equipped and spotlessly clean. Plenty of room for a family of four. Breakfast was worth the money, freshly prepared food and lots of choice. Good location, close to all attractions.

10

Iain

Jun 8, 2024

·

Stayed 1 night

Very easy check in. Room was clean apart from a clump of hair on the carpet. It seemed like it had just forgot to be picked up after being collected. There was a connecting door that doesn't keep the next rooms sound out very well. We asked for ear plugs but it was midnight and the staff asked the person to be a bit quieter. Breakfast was ideal and had everything required and more.

8

Hasan

Dec 8, 2023

·

Overall an okay hotel, definitely needs some TLC, our room had a vent full of dust which was blowing out. The carpark is quite expensive and not guaranteed, it took almost an hour to check out with no apology for the wait. There is ice machine which is a nice touch and the bed is comfy.

10

Nicola

May 26, 2025

·

Stayed 1 night

Absolutely lovely place. Staff very welcoming. Cleanliness superb Would definitely return

10

Stephanie

Nov 21, 2025

·

Stayed 1 night

Clean spacious modern room. Comfy bed.

10

Mohamed

Oct 28, 2025

·

Stayed 1 night

Clean room - refurbished

6

ahmed

Apr 27, 2023

·

Stayed 2 nights

problems with lifts, over crowded room was smelly room not very clean. staff was very friendly though.

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AI-generated summary based on recent guest reviews

Rooms

Refurbished rooms are spacious and comfortable with good beds and strong showers. Downsides mentioned repeatedly are noisy or ineffective air conditioning/heating, some rooms running cold, thin interconnecting doors or guest noise, dated bathrooms in places, and patchy Wi-Fi for some.

Related guest reviews

6

Beth

Oct 19, 2025

·

Stayed 1 night

Building works outside the hotel Could hear the noise from other rooms Room was cold Tv had 1 channel that worked No water in room

8

ROY

Feb 24, 2025

·

Stayed 2 nights

We paid for hi rise , 10th floor , opened curtains and right opposite another building , couldnt see a thing just another building !! , no view at all !!

8

Matthew

Nov 21, 2025

·

Stayed 2 nights

Everything was lovely, food, service and cleanliness. Only slightly marking down one star as the room was really cold and a very noisy system.

6

Vicki

Dec 8, 2024

·

Stayed 1 night

Our room was lovely but it had an interconnecting door which wasn’t sound proof so we heard the neighbouring room through the doors.

10

Sarah

Nov 29, 2025

·

Stayed 1 night

It’s been a few years since I stayed in this well located hotel - I always remembered it positively but it’s been recently refurbished and it shows. The room was super comfy and very nicely decorated. The only noise was from revellers coming back to their rooms late. Shower was excellent - awesome pressure and lots of hot water. Breakfast was the best I’ve experienced in many years: I went down at quite a busy time but was seated quickly, and all the food and supplies were well stocked, and hot! Staff were discreet, and efficient and polite.

6

Kareen

Sep 12, 2024

·

Stayed 4 nights

I would not stay at this property again. Although the staff were extremely friendly and accommodating, I had issue with the tub in the room - there were no hand rails to assist getting in. The tub was high and I sinply could not get in and out without my husband’s assistance. When I tried to get another room, the manager offered my a rundown room which was my only option. (I paid for a Reno room with a city view). I left the hotel 2 days early because of this and because the WiFi kept dropping and I needed to work on my laptop. I will definitely chose other hotel options in the future

6

Fiona

Dec 14, 2024

·

Stayed 1 night

The room we had was freezing, the ac would warm up the room but then it would automatically turn off and let the cold air in, when we woke in the morning it was 11 degrees. We had reported it and someone had come out to have a look but it didn’t make a difference.

10

Stephanie

Nov 21, 2025

·

Stayed 1 night

Clean spacious modern room. Comfy bed.

10

Ange

Nov 16, 2025

·

Stayed 2 nights

Room very spacious and comfortable loved the robes bed very good

8

Justin

Nov 12, 2025

·

Stayed 1 night

Clean and friendly, room was well equipped and comfortable, but the air conditioning was too noisy to sleep with it on..

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Service

Service is a standout: staff are consistently friendly, efficient and accommodating, with excellent support at breakfast and for dietary needs or early check-in. Isolated complaints cite slow bar service when busy and unhelpful responses during issues.

Related guest reviews

10

J A

Jan 27, 2025

·

Stayed 1 night

It was brilliant. Parking was excellent. Welcome was wonderful from Jordan and Dan. The food was fab. My daughter had e allergies and slywia went above and beyond to provide food for her. I would highly recommend. Five minutes walk from the bullring meant it was an ideal location too! (Photo is of personalised egg free milk free child pudding)

10

Emma

Sep 13, 2025

·

Stayed 1 night

The service was great, the children were gifted colouring packs on arrival. The room was spacious and clean. Breakfast service was amazing, i have coeliac disease and the staff in the morning talked me through everything that was safe to eat and had some items prepared in the kitchen and bought out which was great service. We plan to come back in the new year.

10

Susan

Nov 23, 2025

·

Stayed 3 nights

All the staff were courteous and welcoming. We particularly enjoyed the lounge facility and happy hour. Emmanuel provided excellent service. The front of house at breakfast on Thursday and Friday was also exceptional.The room was spotless, bar staff were friendly and welcoming. The concierge went out of his way to ensure that we knew where to find things in the city. Would definitely recommend the hotel.

10

Sue

May 6, 2024

·

Stayed 1 night

Hotel reception staff friendly . We were able to check in early. Room well equipped and clean. Beds comfortable and loved the adjustable aircon. Breakfast staff were all smiling, helpful and pleasant. Kept everything very tidy. Great location, would stop again

10

Fay

Nov 10, 2025

·

Stayed 1 night

Staff were lovely and very helpful. Room was clean and bed was comfy.

10

Katherine

Nov 12, 2025

·

Stayed 1 night

Clean, quiet, comfortable room. Great breakfast choices. Really helpful staff

10

Huw

Jul 29, 2024

·

Stayed 1 night

From start to finish, our stay at the Crowne Plaza in Birmingham City Centre was a 5 star experience. We were greeted by Sid who checked us in ahead of schedule, and ensured that we were able to relax before enjoying a meal at thr Bullring Centre and a show at the Hippodrome. The room (518) was spacious and the beds really comfortable. We had a peaceful night's sleep as the rooms were soundproofed really well - we had to remind ourselves at times that we were staying in a busy city centre. The breakfast the following morning was fantastic, with such a wide range of options, and the staff were kind and considerate - a real credit to the hotel. Upon checking out (sadly we only had a one night stay) we were able to leave our bags behind the reception desk, enabling us to do a bit of shopping before returning to the hotel to enjoy a lovely cup of tea and some complimentary snacks, and finally heading off to the train station. We look forward to the next opportunity to return to Birmingham and its kind people, and of course will be staying at the Crowne Plaza so that we can enjoy the relaxing ambience of the hotel.

10

J Raymund Anthony

Jul 22, 2025

·

Stayed 1 night

Mr. Soon at the front Desk we’re very accommodating and helpful to me and my family. We’ll surely be back to check in again.

10

Tony

Sep 21, 2025

·

Stayed 1 night

From arriving to leaving the service was first class . Every member of staff was friendly welcoming and efficient This is our first stay here as a company but it will certainly not be our last .

10

Lucy

May 22, 2024

·

Stayed 1 night

Only one person behind the bar after returning from a concert it was quite busy I probably waited about 15 minutes to get served Maybe look at having extra colleagues when concerts are on or multi tasking so someone who can drop in and assist as necessary

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Location

Very central and walkable to New Street Station, Bullring, the canals, theatres and Utilita Arena. Handy for city sightseeing and events.

Related guest reviews

10

Simon

Sep 28, 2025

·

Stayed 2 nights

Amazing location with easy access to the Mailbox, Brindley Place, New Street and the Bull Ring, loads of great bars and restaurants within easy walk

10

Elizabeth

Dec 1, 2025

·

Stayed 1 night

Perfect location in the city centre

10

Mary

Jul 14, 2025

·

Stayed 2 nights

The property was central to the New Street train station and the Utilia Arena and other venues within walking distance.

8

Kirk

Aug 10, 2025

·

Stayed 2 nights

Excellent location and courteous staff

10

Julie

Jul 10, 2025

·

Stayed 2 nights

Perfect location for the Utilita stadium and the canals !

8

Michael

Jul 6, 2025

·

Stayed 2 nights

Excellent location in central Birmingham only short walk from main railway stations. High quality spacious room Great breakfast Bar was a bit on the high end prices Would stay here again.

8

James

Apr 27, 2025

·

Stayed 1 night

Right in the middle of everything!!!

10

Julian

Jul 9, 2025

·

Stayed 1 night

Stayed here to attend the Stevie Wonder concert at the NIA …perfect location and a very comfortable stay

10

Fiona

Aug 11, 2025

·

Stayed 1 night

Fabulous hotel. First time I stayed here, but I'll definitely return. The reception staff were lovely, room was huge, gorgeous comfy pillows duvel and bed. Great bathroom, water provided too. Mailbox and Broad Street just around the corner and a short walk from New Street Station too. Highly recommended, we didn't want to leave!

10

Yvette

Apr 3, 2023

·

Stayed 1 night

Great hotel in a perfect location for shopping or a visit to the Utilita arena. Very clean and comfortable rooms, and the staff were incredibly friendly.

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Dining

Breakfast is widely praised for quality and variety. Bar and restaurant meals are generally good, though some found the menu limited or certain dishes overpriced, while dietary needs were handled thoughtfully.

Related guest reviews

10

Melvie

Aug 5, 2025

·

Stayed 2 nights

I really enjoyed my stay. The staff were very helpful and attentive at all times. Breakfast great lots of choices. Dinner was excellent served ver hot . All the meals i had were very tasty and of good quality. The icream portion served with the chocolate was a bit on the small side. It needed to be a full scoop minimum .

10

Martin

Nov 13, 2025

·

Stayed 1 night

Big selection at buffet and all fresh even later in the morning. Room service dinner tasted fab. Comfy bed and high pressure shower

4

Deirdre

Jun 25, 2023

·

Stayed 1 night

The decor was old and tired. The meal from room service was so expensive and was literally a microwaved chicken snitzel with fries. $100 NZD. Extremely disappointed and angry.

10

Simon

Mar 2, 2025

·

Stayed 1 night

Having stayed at a lot of hotels, I’m not usually moved to write a review having seen almost everything. However, I have to say that the hospitality staff, particularly at breakfast, were amazing. So friendly, attentive and helpful. The breakfast spread was also impressive - lots of choice - well done, everyone.

10

ANDREW

Jun 16, 2025

·

Stayed 1 night

Just a one night stay - but everything very good. Especially the breakfast buffet and service . Best hotel breakfast for some time

10

Sarah

Nov 29, 2025

·

Stayed 1 night

It’s been a few years since I stayed in this well located hotel - I always remembered it positively but it’s been recently refurbished and it shows. The room was super comfy and very nicely decorated. The only noise was from revellers coming back to their rooms late. Shower was excellent - awesome pressure and lots of hot water. Breakfast was the best I’ve experienced in many years: I went down at quite a busy time but was seated quickly, and all the food and supplies were well stocked, and hot! Staff were discreet, and efficient and polite.

6

Glen

Apr 11, 2025

·

Stayed 1 night

The room was adequate and well located for central Birmingham. we had dinner and breakfast here and felt the quality of dinner and breakfast was poor.

10

Mark

Jan 19, 2025

·

Stayed 1 night

Stayed over for works event - event was extremely well organised with good food and music Staff were friendly and efficient Breakfast was advertised as continental however everything was on offer - breakfast was tasty with Plenty of options would thoroughly recommend- well worth the extra

10

John Paul

Jul 27, 2025

·

Stayed 1 night

Good clean hotel. Rooms have been updated so very nice. Breakfast was good and great variety

10

Gulnar

Aug 7, 2025

·

Stayed 4 nights

Excellent choice of breakfast, limited restaurant menu however it’s decent. Walking distance to a lot of great places, being in the city centre. Canal walk is 5 mins walk, library, eating places. Staff was polite and helpful. Wish had a swimming pool but otherwise 5/5 Do account for parking (£15-21 / day) and clean air zone charges £8/day

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $70	2 $111	3 $257	4 $248	5 $112	6 $104	7 $131
8 $67	9 $226	10 $365	11 $217	12 $195	13 $169	14 $157
15 $67	16 $207	17 $244	18 $235	19 $161	20 $136	21 $204
22 $63	23 $127	24 $257	25 $257	26 $273	27 $187	28 $174
29 $187	30

Crowne Plaza Birmingham City by IHG

Prices for Crowne Plaza Birmingham City by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Premium Room, 1 King Bed, Club (Club Floor)

Standard Room, 2 Double Beds

Suite, 1 Bedroom

Standard Room, 1 Double Bed, Accessible

Standard Room

Standard Room, 1 Double Bed, Accessible (Standalone Shower)

Standard Room, 1 King Bed (Upgraded, High Floor)

Standard Room, 1 Double Bed, Accessible (Walk in Shower)

Guest reviews of Crowne Plaza Birmingham City by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Crowne Plaza Birmingham City by IHG

Considering this hotel for your Birmingham trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $150	20 $415	21 $278	22 $108	23 $93	24 $108
25 $60	26 $81	27 $168	28 $163	29 $86	30 $73	31 $106