Name: Bay Village Tropical Retreat & Apartments
Address: Corner of Lake & Gatton Streets, Cairns, Queensland, Australia, Cairns, Queensland, Australia
Rating: 7.85

Guest reviews

7.8

Good

Based on 1,074 verified reviews

Who stays here?

Business

3%

Couple

50%

Family

28%

Group

9%

Solo

7%

What guests think

AI-generated summary based on recent guest reviews

At Bay Village Tropical Retreat & Apartments, travellers praise the friendly, helpful staff, convenient location near the hospital and esplanade, and the leafy tropical setting with a decent pool, while noting straightforward, generally spacious rooms.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

8

Steven

Mar 23, 2026

·

Stayed 1 night

Very basic but everything I needed. Good shower pressure, quality mattress. AC worked and kettle for coffee. Pool was good for post promenade run dip! Happy hour $7 beer and wine. What more do you want?!

10

C K

Mar 15, 2026

·

Stayed 1 night

Clean room, safe property and fantastic staff.

8

Ben

Jan 24, 2026

·

Stayed 1 night

Clean rooms

8

Mariana

Dec 25, 2025

·

Stayed 6 nights

We stayed in a family room, and the bedroom was clean and comfortable. The hotel’s location is excellent, close to the public pool and the marina, which made getting around very easy. The staff were extremely friendly and accommodating. The bedroom could use a furniture refresh, and the TV was an older model rather than a smart TV. On the positive side, the room was very quiet, and we weren’t disturbed by any outside noise. The pool wasn’t particularly inviting, so we didn’t use it, and the breakfast buffet could be improved by offering a wider variety of food options. Overall, it’s a great budget hotel. If you’re looking for an affordable, clean, and well-located place to stay, this is a good choice.

2

Cindy

Dec 23, 2025

·

Stayed 1 night

I booked a three bedroom next to the pool and was lied to about some kind if plumbing issue and had ro be moved to a two bedroom a block back from the pool. The room stank like dust, mould and mildew upon walking in, plus the bathroom smelt like spew. Definitely not worth $390 p/n. Disappointed and pi$$ed off.

Corner of Lake & Gatton Streets, Cairns, Queensland, Australia

Location

With a stay at Bay Village Tropical Retreat & Apartments, you'll be centrally located in Cairns, steps from Cairns Esplanade and a short 3-minute drive from Reef Fleet Terminal. This hotel is 0.2 mi (0.3 km) from Cairns Esplanade Charles Street Parkland and 0.2 mi (0.3 km) from Cairns Base Hospital.

Cairns Esplanade(0.1 miles)

Cairns Base Hospital(0.2 miles)

Cairns Esplanade Charles Street Parkland(0.2 miles)

Cairns Private Hospital(0.2 miles)

St Monica's Cathedral(0.4 miles)

Muddy's Playground(0.5 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 22:30

Before 10:00

Security deposit

You'll be required to pay the fully refundable deposit for this property.

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free self-parking is available on-site, but it is limited.

Continental breakfasts are available daily from 6:30 AM to 9:30 AM for a fee of approximately AUD 16 for adults and AUD 10 for children.

Check-in is from 2:00 PM until 10:30 PM, and check-out is by 10:00 AM. Early or late check-in/check-out may be available upon request.

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. It is advisable to contact the property for specific needs.

The hotel is centrally located in Cairns, just steps from Cairns Esplanade and a short 3-minute drive from Reef Fleet Terminal. It is 0.2 mi from Cairns Esplanade Charles Street Parkland and Cairns Base Hospital.

Yes, there is an outdoor swimming pool available. The pool is seasonal and operational hours may vary.

Yes, children are welcome at the property. The minimum age for children to stay for free is not specified.

Cribs are available for a fee of AUD 10 per night, and rollaway beds can be requested for AUD 29 per night. Advance request or confirmation may be required.

Bay Village Tropical Retreat & Apartments

Amenities

Property description

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Guest reviews