Is parking available at the property?

Yes, free self-parking is available on-site, but it is limited.

What type of breakfast is offered and what are the serving hours?

A continental breakfast is available daily from 6:30 AM to 9:30 AM for a fee of approximately AUD 16 for adults and AUD 10 for children.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM to 10:30 PM, and check-out is by 10:00 AM. Early or late check-in/check-out may be available upon request.

What accessibility features does the property offer for guests with disabilities?

The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details should be confirmed with the property prior to arrival.

What is the location of the property in relation to key landmarks?

The hotel is centrally located in Cairns, just steps from Cairns Esplanade and a short 3-minute drive from Reef Fleet Terminal. It is 0.2 mi from Cairns Base Hospital and 0.3 mi from Cairns Esplanade Charles Street Parkland.

Does the property have a swimming pool?

Yes, the property features an outdoor swimming pool, which is seasonal. Guests can enjoy the pool during operational hours.

What are the policies for guests staying with children?

Children are welcome at the property. The minimum age for children to stay for free is not specified, so it is advisable to check with the property for specific policies.

What are the policies regarding extra beds and cribs?

The property offers cribs for a fee of AUD 10 per night and rollaway beds for AUD 29 per night. Advance request or confirmation may be required for availability.

Bay Village Tropical Retreat - Cairns Aparthotel

Average nightly price at Bay Village Tropical Retreat by month, last 12 months (USD)
Month	Average price
January	$96
February	$100
March	$92
April	$97
May	$99
June	$102
July	$120
August	$113
September	$102
October	$103
November	$103
December	$91

What guests think

At Bay Village Tropical Retreat & Apartments, travellers praise the friendly, helpful staff, convenient location near the hospital and esplanade, and the leafy tropical setting with a decent pool, while noting straightforward, generally spacious rooms.

Noise travels through thin walls in several buildings, and the property feels dated to some, with hard beds reported. On-site parking is limited, Wi-Fi can be unreliable, and cleanliness ranges from very clean to occasional musty odours or bathroom mould. Overall, it suits travellers seeking a practical base for short stays and day trips.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Lush tropical gardens and a pool are noted, but on-site parking is limited and many guests park on the street. There is no lift, so upper floors require stairs.

Related guest reviews

8

Lyn

May 27, 2024

·

Stayed 4 nights

Parking was a problem.

10

Terri

Nov 17, 2024

·

Stayed 1 night

Loved this hotel. Nice pool. The rooms were very clean and had great amenities; even shaving cream. The staff were very welcoming. We stayed six nights over two weeks. They stored our extra luggage and my medical supplies. We could not have picked a better place!

8

Sue

May 3, 2023

·

Stayed 1 night

The bay village is nice and convient to good resturants, the foreshore park with walking paths and the hospital. The pool and gardens have a beautiful Bali feel to them

10

Cath

Nov 12, 2023

·

Stayed 1 night

Service etc great but having to park on the street overnight a bit concerning

10

Trisha

May 15, 2025

·

Stayed 2 nights

Very quiet location. Delicious food from bay leaf and can get delivered to your room. Limited on site car parking area.

8

R

Aug 15, 2024

·

Stayed 1 night

The apartments were separated from the hotel -across the road. We were on the 2nd floor and no lift so it was a bit tedious. Otherwise everything was clean and comfortable

10

denise

Nov 17, 2023

·

Stayed 2 nights

A bit outdated but clean except for areas of mold in the bathroom. Shower floor was very slippery because of oil build up. I cleaned it with shampoo and my disposable washcloth and it was better but my husband still slipped when he got in (forgot to give him a heads up). Grounds are lovely with a lot of plants and restaurant was delicious.

8

Elizabeth

Sep 25, 2023

·

Stayed 3 nights

Clean and tidy and reasonable price. Great as it was self contained. Restaurant excellent. Only complaint was lack of parking - advertised as onsite parking but parking available was so limited it was impossible to use. Parked on the street and ended up with a ding in my door from somebody opening their door into mine

4

Kuriyama

Aug 20, 2025

·

Stayed 3 nights

4人家族で3泊利用しました。【設備について】簡易キッチン付きとのことで予約しましたが、簡易キッチンはありませんでした。冷凍スペース付きの冷蔵庫、湯沸器があるくらいでこれにはがっかりしました。ホテルは2階建ての為、2階の部屋に宿泊する場合はエレベーターやエスカレーターはなく、持ち物を自力で運ぶ必要あり。【ロケーションについて】ケアンズ観光の中心がエスプラネード付近ですが、徒歩15分〜20分ほどの距離です。グレードバリアリーフ方面への玄関口となReef Fleet Termimalまでは徒歩25分、2キロ以上のウォーキングとなります。歩くのが苦ではない人や、レンタカーで動く人には良いでしょうが、そうではない人は苦労すると思いますので、理解の上で選ぶべきと思います。【清潔感】可もなく不可もなく、です。ホテルでの滞在時間が短く、アクティブな方には良いと思います。ホテルでののんびり過ごしたい方には向かないかも。そういう方はもっと高い値段を出して快適なホテルを選んだ方が良い。【スタッフについて】上記の簡易キッチンについて、出発前に問い合わせをしました。レスポンスは遅く、返答されなかった質問もあり、そこについては不満です。もし、キャンセル料がかからないタイミングで全てが分かっていればキャンセルしていました。（コンドミニアムタイプを希望していたので、それくらい我々には大切な項目でした。）現地でのスタッフの接客は良かったので星4にしています。

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8

Lorella

Aug 26, 2024

·

Stayed 5 nights

It’s a structure a little bit old but the garden is beautiful

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Cleanliness

Many guests found rooms clean, but several reported issues such as musty odours, bathroom mould, or stray hairs, indicating inconsistent housekeeping.

Related guest reviews

2

Andrew

Sep 8, 2024

·

Stayed 1 night

Avoid at all costs. Sooo noisy, nothing like the photos, sheets don’t fit the bed, dirty. List goes on

8

Saimo

Oct 2, 2025

·

Stayed 1 night

The property was good, very spacious room. The garden was lovely and car parking inside was safe. The only downer was the blanket had someone elses hair all over it.

8

Mallery

May 26, 2023

·

Stayed 1 night

Room was old but clean. We only stayed overnight. Staff were friendly.

4

Kitty

Aug 18, 2024

·

Stayed 1 night

The room was decent but it was very musky and did not smell very nice. The property in general seemed nice and the walk to Esplanade was nearby. It worked for us for one night stay but I wouldn't stay any longer. Sadly there was also a complete power outage in the hotel in the evening, not the hotels fault but it was not a pleasant experience.

4

Namie

Jul 21, 2024

·

Stayed 2 nights

Unpleasant to stay in the room due to strong mold smell. Noisy as it was part of connecting room; just separated by wood door. In terms of service, the receptionist was kind to help arrange some tour.

8

Maria

Nov 1, 2025

·

Stayed 1 night

The room was clean and surprisingly quiet. Close to the hospital which was very convenient.

8

Lauren

Aug 13, 2024

·

Stayed 7 nights

Accommodation was clean, bed was good. Very roomy and fine for 1 person but would have been small for 3 people. Staff were very helpful and friendly. The complex was old and could do with refurbishment. I was in room 323 on first floor which had a long verandah leading to other rooms. Very noisy with people coming and going at all hours.

10

denise

Nov 17, 2023

·

Stayed 2 nights

A bit outdated but clean except for areas of mold in the bathroom. Shower floor was very slippery because of oil build up. I cleaned it with shampoo and my disposable washcloth and it was better but my husband still slipped when he got in (forgot to give him a heads up). Grounds are lovely with a lot of plants and restaurant was delicious.

4

Joanne Den

Aug 14, 2024

·

Stayed 4 nights

This is a budget family place if that’s what you’re looking for. The beds were old and uncomfortable. Every surface was sticky no matter how many times you wiped it clean. Bath was old mouldy in shower corners and sink cracked. It’s very very basic. It needs a lot of maintenance and updates

10

Sarah

Oct 8, 2025

·

Stayed 5 nights

A great place to stay with everything we needed, including being able to buy reasonably priced drinks from reception. Rooms are very clean and serviced to a high standard. There was everything we needed in the room. Its a very cosy and compact property with a friendly atmosphere. For those who have negatively commented on this property, i cant understand why! It has everything needed for a great stay! It is about 20 mins walk to the esplanade though but this didnt bother us. Great stay, lovely place. Thank you

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Rooms

Rooms are often spacious and basically equipped, but many note dated decor and poor soundproofing that lets in noise from neighbours. Bed comfort and Wi-Fi reliability vary, with several mentions of hard mattresses and weak or dropping connections.

Related guest reviews

10

Jennifer

Jul 29, 2025

·

Stayed 1 night

We arrived about midnight. Marco v friendly and helpful and even made us fresh toasted sandwiches (incl with gluten free bread). Clean, spacious, lovely apartment. Quiet. Easy to get to from airport late at night. Secure off- street parking.

8

Vanessa

Jul 4, 2025

·

Stayed 3 nights

Great location quiet considering how close to the hospital it is, however there is not a lot of sound proofing between the rooms. The conversations in the next room were clearly audible.

6

David

Jul 30, 2024

·

Stayed 1 night

Looking a bit tired and run down. Could update the furniture and amenities.

6

??

May 14, 2025

·

Stayed 5 nights

アパートメントタイプのお部屋に宿泊しました。部屋も広く、設備は申し分ないのですが、無料のWi-Fiは全く届かずネット環境は最悪でした。お部屋の掃除は３日に１度程度、バスタオルの交換はその時のみ、お部屋にドライヤーもありませんでした。フロントでドライヤーを貸してほしいと言うと、ここでは貸せないと言われ結局借りられず。バスタオルもフロントに都度お願いすれば良かったのでしょうが、なんせフロントまでが遠く、、、何かをお願いしようにもなかなか億劫でした。受付の方は笑顔で対応してくださり、その点はとても気持ちが良かったです。総合的に判断して、☆はマイナス2点です。

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8

Saimo

Oct 2, 2025

·

Stayed 1 night

The property was good, very spacious room. The garden was lovely and car parking inside was safe. The only downer was the blanket had someone elses hair all over it.

6

Lisa

Aug 3, 2025

·

Stayed 1 night

Check out is at 10am not noon.Walls are very thin, bed extremely hard, and the overall look of the furniture is really 1980s. Needs a fresh look.

4

Bettina Giæver

Jan 14, 2025

·

Stayed 1 night

Only one night. Everything was ok - nothing more. Pools were not tempting at all, everything was worn down (except the beds, they seemed quite new). The WiFi was terrible - we had to use our phones 4g. Overall a 3 out of 5, but the lack of WiFi and bad pools makes it a 2 out of 5.

6

Ben

Aug 28, 2025

·

Stayed 3 nights

Walls are very thin, not very private. Woken at all hours by neighbouring rooms snoring and talking

8

AARON

Apr 19, 2022

·

Stayed 2 nights

I was hoping for more but on closer inspection this was less of a retreat and more of a motel with some additional planting. I'm okay with that, I wasn't after luxury BUT the walls were paper thin and was kept awake by other gurests' TV sets. How well you sleep depends entirely on who had the room next door. I would not have booked had I been aware that this is one of those cheap Aussie motel buildings with thin walls.

10

Betty

Aug 13, 2024

·

Stayed 7 nights

Rooms need updating. Bed was very hard and uncomfortable. Rooms need a comfortable chair for sitting to relax.

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Service

Staff are frequently described as friendly, welcoming and helpful, with smooth late-night check-ins and tour assistance. A minority reported problems like rude interactions, slow pre-arrival responses, a delayed deposit refund, or unusual card/PIN requests.

Related guest reviews

10

Jennifer

Jul 29, 2025

·

Stayed 1 night

We arrived about midnight. Marco v friendly and helpful and even made us fresh toasted sandwiches (incl with gluten free bread). Clean, spacious, lovely apartment. Quiet. Easy to get to from airport late at night. Secure off- street parking.

4

Dawn

May 8, 2024

·

Stayed 1 night

As other reviews say the General Manager is horrible to deal with. Found her rude/ beligerant/ obstructive so despite all other staff beiing lovely would never stay here again. Very dated/tired. As a guest you cant get a table at Restaurant (on night 1) unless you book before you arrive!

2

Brian

Mar 9, 2023

·

Stayed 1 night

Very unhappy at being asked to submit credit card numbers AND PIN NUMBER to woman on check in after paying on line. I would not recommend you to anyone and in fact will advise others NOT to stay. A shame because establishment was very satisfactory in all other regards. Suggest that you advise potential guests of this requirement before booking and see how you get on !!

10

john

Aug 23, 2025

·

Stayed 1 night

Nice property and lovely staff .. had a lovely time

10

Jonathan

Jun 22, 2024

·

Stayed 10 nights

Staff excellent. Spacious comfortable rooms. Wi-Fi & Air Con both worked well. Very pleased with our stay.

8

mindy

Sep 14, 2024

·

Stayed 3 nights

Overall the resort is nice and location is good, a bit noisy in early morning when gardener came to work during our stay Not happy with the $50 security deposit not yet refund after nearly 3 weeks, contacted the resort 2 times, still not happening

10

Jo

Apr 19, 2024

·

Stayed 6 nights

The service was second to none.

2

Lorraine

Aug 12, 2024

·

Stayed 1 night

Never have I been treated so bad at check-in. One double bed for two female friends is not acceptable in most instances. Also being told a portable bed was unavailable and ten minutes later being told there is a portable bed. There was water dripping on me whilst sitting on the toilet and also standing at the sink doing my teeth. The rooms are dated and a lift or ramp is required for heavy cases for upstairs.

10

Judith

May 9, 2023

·

Stayed 4 nights

A fairly old property but comfortable and clean. The staff were friendly and helpful.

10

Mary

Apr 13, 2025

·

Stayed 1 night

Breakfast and dinner in the evening were excellent - the best i have had. Staff were extremely helpful and Marco went out of his way to book tours for us while we had a swim - even delivered the paperwork to the door of our apartment.

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Location

Convenient for the hospital, CBD and airport, and roughly a 15–20 minute walk to the Esplanade/tourist area. Several also found it quiet despite the proximity to main areas.

Related guest reviews

8

Sarah

Apr 11, 2024

·

Stayed 1 night

We were only there overnight but it was easy enough to walk the esplanade to the tourist district (though a longish walk to the tourity area of the eaplanade), check in and out were easy, and we were able to leave our luggage while on a liva aboard.

10

Trisha

May 15, 2025

·

Stayed 2 nights

Very quiet location. Delicious food from bay leaf and can get delivered to your room. Limited on site car parking area.

8

Jan

Nov 21, 2024

·

Stayed 2 nights

We needed to be close to the hospital and it’s nice to walk to the esplanade

8

Kathleen

Jul 10, 2023

·

Stayed 1 night

Central location

8

Maria

Nov 1, 2025

·

Stayed 1 night

The room was clean and surprisingly quiet. Close to the hospital which was very convenient.

8

Lynne

Jan 12, 2023

·

Stayed 19,369 nights

Good location not too far from town centre, good parking and easy to get to.

8

Craig

Aug 21, 2024

·

Stayed 2 nights

Bay Village Tropical Retreat is nice and handy to the hospital and down town Cairns

10

Peter

Sep 9, 2025

·

Stayed 1 night

Close to CBD, airport and access to trips out of Cairns.

10

Sarah

Oct 8, 2025

·

Stayed 5 nights

A great place to stay with everything we needed, including being able to buy reasonably priced drinks from reception. Rooms are very clean and serviced to a high standard. There was everything we needed in the room. Its a very cosy and compact property with a friendly atmosphere. For those who have negatively commented on this property, i cant understand why! It has everything needed for a great stay! It is about 20 mins walk to the esplanade though but this didnt bother us. Great stay, lovely place. Thank you

8

Liz

Apr 12, 2023

·

Stayed 2 nights

Conveniently located close to shops.

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Dining

The on-site Indonesian restaurant (Bay Leaf) is widely praised for excellent meals, with some guests enjoying room delivery. Occasional drawbacks include holiday closures, difficulty securing a table, and a complaint about breakfast pricing.

Related guest reviews

10

Wendy

May 26, 2025

·

Stayed 2 nights

Friendly staff, easy check in, laundry facilities, great restaurant!

4

Dawn

May 8, 2024

·

Stayed 1 night

As other reviews say the General Manager is horrible to deal with. Found her rude/ beligerant/ obstructive so despite all other staff beiing lovely would never stay here again. Very dated/tired. As a guest you cant get a table at Restaurant (on night 1) unless you book before you arrive!

6

Anthony

Jul 22, 2023

·

Stayed 1 night

the bed was really comfortable , unit needs a refurb , bar was shut Friday because of holiday but no one informed us

10

Jason

Aug 11, 2025

·

Stayed 4 nights

The staff were extremely polite, welcoming and helpful. The restraint and bar are a must.

8

Thomas

Oct 13, 2024

·

Stayed 3 nights

Great dining, friendly staff, close to the CBD

10

Trisha

May 15, 2025

·

Stayed 2 nights

Very quiet location. Delicious food from bay leaf and can get delivered to your room. Limited on site car parking area.

10

Gabriella

Jun 27, 2023

·

Stayed 2 nights

The Balinese Restaurant and the friendly staff at the hotel.

8

Yenda

Jun 25, 2023

·

Stayed 2 nights

I thought breakfast was too expensive. One should be charged for what one eats

10

Harm

Oct 25, 2024

·

Stayed 1 night

We had the perfect stay and outstanding dining experience.

10

Mary

Apr 13, 2025

·

Stayed 1 night

Breakfast and dinner in the evening were excellent - the best i have had. Staff were extremely helpful and Marco went out of his way to book tours for us while we had a swim - even delivered the paperwork to the door of our apartment.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6 $79	7 $81
8 $80	9 $79	10 $79	11 $79	12 $78	13 $79	14 $80
15 $79	16 $81	17 $80	18 $79	19 $79	20 $79	21 $79
22 $80	23 $80	24 $83	25 $84	26 $79	27 $78	28 $85
29 $83	30 $79

Su	Mo	Tu	We	Th	Fr	Sa
		1 $86	2 $86	3 $84	4 $85	5 $84
6 $85	7 $87	8 $90	9 $88	10 $88	11 $90	12 $87
13 $89	14 $87	15 $85	16 $89	17 $87	18 $87	19 $88
20 $86	21 $87	22 $87	23 $89	24 $94	25 $95	26 $94
27 $97	28 $109	29 $109	30 $118	31 $109

Bay Village Tropical Retreat

Prices for Bay Village Tropical Retreat

Monthly average prices

About this property

Location

Room options

Studio

Standard Double Room

One-Bedroom Suite

Family Room

Two-Bedroom Apartment

Standard Twin Room

Standard Triple Room

Three-Bedroom Apartment

Guest reviews of Bay Village Tropical Retreat

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Bay Village Tropical Retreat

Considering this hotel for your Cairns trip?

Prices for upcoming dates