Is parking available at the property?

Self parking is available on-site for a fee of AUD 5 per day, which includes in/out privileges.

What type of breakfast is offered?

Continental breakfasts are available daily from 7 AM to 9 AM for a fee of approximately AUD 18 for adults and AUD 13 for children.

What are the check-in and check-out times?

Check-in is from 2:00 PM to 9:00 PM, and check-out is by 10:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features does the property offer?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and bathrooms. Additional accessibility features may be available upon request.

How is the property located in relation to key landmarks?

The property is situated in Cairns Central Business District, just a short 4-minute walk from Cairns Esplanade and within 3 minutes by car from Reef Fleet Terminal. It is also close to St Monica's Cathedral and Cairns Performing Arts Centre, both within 0.4 km.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available. The pool is seasonal and operational hours may vary.

What are the policies for children staying at the property?

Children are allowed at the property, and the minimum age for children to stay for free is not specified. It is recommended to contact the property for specific arrangements.

What are the policies regarding extra beds and cribs?

Cribs are available for a fee of AUD 15 per stay, and rollaway beds can be provided for a fee of AUD 25 per night. Advance request or confirmation may be required for these options.

Heritage Cairns Hotel in Cairns, Australia

Average nightly price at Heritage Cairns by month, last 12 months (USD)
Month	Average price
January	$88
February	$86
March	$84
April	$86
May	$92
June	$105
July	$122
August	$121
September	$114
October	$96
November	$85
December	$91

What guests think

At Heritage Cairns Hotel, travellers consistently praise the genuinely friendly, helpful staff and the walkable, quiet location near the Esplanade, while noting the older, budget-style property offers good value with secure parking and small pool/spa facilities.

Rooms are generally spacious and comfortable but dated, with Wi-Fi experiences ranging from excellent to unreliable. Cleanliness feedback is mixed, with many finding rooms clean but recurring comments about bathrooms needing deeper cleaning or maintenance. Breakfast is basic with mixed reviews, and some guests choose nearby cafes instead. Overall, expect a practical, no-frills base with warm service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Secure gated parking is widely appreciated. The small pool and spa, guest BBQ, onsite laundry, and an available airport shuttle add convenience, though the pool area is tiny.

Related guest reviews

8

HELEN

Jul 28, 2025

·

Stayed 3 nights

Check in was easy with good secure gated free parking to the rear of the hotel. Our room in the second floor was a decent size, however, unlike most of the others it didnt have a balcony. We did ask to move and they replied that the hotel was full. I'm not sure about that as we only saw a few other guests and the balconies didnt look in use. Having travelled half way around the world this was disappointing. On the other hand the bed was large and comfortable. The room has a small fridge, iron, ironing board, kettle with tea and coffee making facilites and a tv. The shower was a good size, but it is fortunate that neither of us are tall people as the shower head is very low! The hotel is within a 5 minute walk to the esplanade and about 15 to the main shopping areas etc. Very central, quiet and safe. The pool area is tiny with 2 sunbeds but still a nice adittion.

10

Kirby

Feb 7, 2026

·

Stayed 3 nights

Friendly staff, onsite laundry, quiet, comfortable bed. Complimentary bottle of wine

8

ELISA

Jul 20, 2024

·

Stayed 5 nights

Nice rooms with kitchnette attached location is excellent. Nice heated pool and spa but no sun gets through the trees to the pool

10

David

Jan 19, 2025

·

Stayed 1 night

Staff set up BBQ just for us with utensils and a very clean BBQ. Awesome spa and pool also!

8

J

Jul 15, 2025

·

Stayed 3 nights

Appreciated in house washer and dryer. Close proximity to Esplanade, bus lines. In need of renovations. Good heating and a/c. coffee option in room was instant. Hotel will charges for any extra service including local phone calls.

10

Emil

Apr 21, 2025

·

Stayed 2 nights

Excellent hotel. Exceptional staff ready to do anything to meet their guests needs. Like shipping forgotten items from Cairns, Australia to USA on their own time. Just ask yourself, how many hotels do you know that will do this for you!? Also, their transfer from the airport to the hotel and back is cheaper than a taxi!

10

Elizabeth

Jan 21, 2025

·

Stayed 1 night

Good location, very walkable to promenade. Clean rooms and very helpful front desk staff. Pool is smaller than it looks in the photos. They have a BBQ which guests can use. Not a fancy hotel but very clean and great for the price.

8

Pamela

May 4, 2025

·

Stayed 1 night

Tiny pool! Comfortable place, a bit of a walk from the train station. Very helpful staff!

10

Tim

Mar 7, 2025

·

Stayed 1 night

Staff lady behind the desk was friendly and professional, service with a smile. Easy as check in a and she arranged shuttle to airport in the morning straight away. Aircon was poweful and bed comfortable. Shuttle driver was a great bloke and right on time, friendly chat all the way top the airport which is only 15 minutes away. All in all, great value for money

10

Donna

Nov 6, 2025

·

Stayed 1 night

Have stayed here before as such great value for money. Location is walkable to esplanade and main city centre, whilst the hotel may be older the rooms are very spacious and clean and the pool and spa were great on a very hot day. The staff here are always super friendly and the onsite carparking is a huge bonus.

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Cleanliness

Feedback varies: many guests report clean rooms and fresh linens, but recurring complaints cite bathrooms with mold, dirty carpets/baseboards, and visible wear.

Related guest reviews

8

Katharina

Oct 24, 2025

·

Stayed 3 nights

Die Unterkunft ist für einen kurzen Aufenthalt in Cairns auf jeden Fall in Ordnung. Sie ist allerdings deutlich in die Jahre gekommen und hat einige Renovierungen nötig. Insbesondere im Bad hätte größere Sorgfalt bei der Sauberkeit an den Tag gelegt werden können. Feuchtigkeit hatte Decken und Wänden schon deutlich zu Schaffen gemacht und es gab viele Kalkablagerungen. Das Zimmer war groß und hatte alles, was man benötigte. Das Bett war sehr bequem. Lage gut, ca. 15 Minuten zur Esplanade, Restaurants und Einkaufsmöglichkeiten.

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10

Lynette

Oct 2, 2025

·

Stayed 1 night

Very clean

6

Yekaterina

Jan 8, 2026

·

Stayed 3 nights

Staff was great. Property is older. Housekeeping definitely needs to do a better job of cleaning the rooms, not just replacing towels. the outside of the toilet bowl in our room had not been cleaned probably since it was installed. the layer of dirt along the baseboards was about 2cm thick and there was mold growing on the toilet paper holder. The bed was comfortable and there was air conditioning. Room had tea/coffee and crackers which was nice. Pool was available. Our room was booked as a "balcony" room...there are no balconys that we saw so not sure what that was about. Overall property was close to explanade and was fine.

2

Jacqueline

Jul 3, 2025

·

Stayed 4 nights

This hotel was not good, worse than tired. My room was not clean, it’s in dire need of a refurb.

10

Trent

Oct 6, 2025

·

Stayed 1 night

Clean, friendly hotel. Easy walk to esplanade and city.

4

Jared

May 22, 2023

·

Stayed 1 night

Cleanliness not up to par. Mould in the silicon, grout and super obvious visible mould on the ceiling in the shower, soap scum on the tiles, corroding taps and broken tiles in the bathroom. Dirty carpet. The place is just very run down with no money invested into maintenance and upkeep. Maybe we got the dodgy room down the back as it looked pretty different from the pictures? Reception was nice enough and no issues with check-in or parking. Comfort of the bed was ok, not great not bad. We only had a quick overnight stay before an early flight otherwise I would have found an alternative hotel. Will be staying somewhere else next time we’re in Cairns.

6

Viviane

Sep 6, 2024

·

Stayed 1 night

The room is very dated and the shower and bathroom have lots of mold stains. It definitely needs refurbishment and deep cleaning. Unfortunately Wifi only worked in the lobby. As soon as we entered our room the wifi connection was lost. The Hotel is centrally located and thus convenient for visiting Cairns. Gated parking is conplimentary.

2

Tammara

Nov 23, 2025

·

Stayed 2 nights

Honestly, disappointed with the room. Large wet look stains on the carpet, medium sized hole/rip in the towel I tried to use, stains still on the bedsheet of the main bed, a decent mould build up in the shower, also a slimy shower cubicle floor and nearly slipped on it. Staff didn’t seem too concerned about it and said there was nothing else they could do.

8

Brenda

Jul 25, 2024

·

Stayed 2 nights

The king bed was great but the room was dirty. I was doing some quilting and the material was brushing the skirting boards and floor and came away filthy. The promised balcony overlooking the luscious grounds ended up being a balcony overl99king the carpark.

8

David

Oct 29, 2025

·

Stayed 4 nights

Very friendly staff, clean pool, secure parking, hood air conditioning. However, rooms are not just outdated but also not clean (floor, curtains, sofa are very dirty). Bed linens were clean. Great place to stay, overall very happy.

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Rooms

Rooms are dated but often spacious with comfortable beds; some note old or soft mattresses, low showerheads, or weak water pressure. Wi-Fi quality varies from excellent to unreliable.

Related guest reviews

8

paul

Jun 10, 2025

·

Stayed 2 nights

The beds need to be replaced,apart from that it was great value for money,and the breakfast was excellent

10

Priten

Jan 22, 2023

·

Stayed 3 nights

Very easy late check in, receptionist and staff were outrageously kind and helpful when we were in need of anything, the wifi was some of the best I’ve come across travelling Australia and I even chose to extend my stay here. Great hotel and walking distance to the main highlights of Cairns.

6

Greg

Aug 16, 2025

·

Stayed 1 night

Nothing to write home about. Clean and tidy. Shower rose leaking and minimal water pressure. Expect better for the price.

10

Graeme

Aug 12, 2025

·

Stayed 5 nights

Older hotel but maintained to a very high standard. Excellent service. Large 1 bedroom apartment with secure parking. Second stay and would recommend.

10

Hou Cheng

Aug 14, 2025

·

Stayed 1 night

Comfortable rooms and beds.

8

Sylvain

Jan 1, 2025

·

Stayed 1 night

Needs upgrade on tv old plasma hurt my eyes

4

Ekin

Jun 12, 2025

·

Stayed 1 night

Pros: clean, very nice staff Cons: shower head was way too low (I am 5.8 and it was coming to my chin, not adjustable, not good for tall people or people with mobility issues), very outdated hotel overall, very thin walls (we woke up at 2am due to the people next door) We would not want to stay here again unfortunately.

6

Viviane

Sep 6, 2024

·

Stayed 1 night

The room is very dated and the shower and bathroom have lots of mold stains. It definitely needs refurbishment and deep cleaning. Unfortunately Wifi only worked in the lobby. As soon as we entered our room the wifi connection was lost. The Hotel is centrally located and thus convenient for visiting Cairns. Gated parking is conplimentary.

8

Jason

Oct 21, 2025

·

Stayed 1 night

Room was tidy and clean enough. Certainly showing it's age. But the location and price were good. Everything you need

8

David

Oct 29, 2025

·

Stayed 4 nights

Very friendly staff, clean pool, secure parking, hood air conditioning. However, rooms are not just outdated but also not clean (floor, curtains, sofa are very dirty). Bed linens were clean. Great place to stay, overall very happy.

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Service

Service stands out as friendly, helpful, and accommodating, with staff assisting with late check-ins, luggage storage, transport, and local tips.

Related guest reviews

10

Dave

Nov 27, 2025

·

Stayed 1 night

Great staff

10

Michael

Apr 21, 2025

·

Stayed 2 nights

Clean accommodation with secure parking. Staff were all lovely to talk to.

10

Wendy

Apr 8, 2025

·

Stayed 1 night

Staff were very helpful even booking me a taxi and providing a receipt for early morning airport pick up.

10

Yogesh

Jan 31, 2025

·

Stayed 2 nights

The staff is excellent and of helping nature.

10

Emil

Apr 21, 2025

·

Stayed 2 nights

Excellent hotel. Exceptional staff ready to do anything to meet their guests needs. Like shipping forgotten items from Cairns, Australia to USA on their own time. Just ask yourself, how many hotels do you know that will do this for you!? Also, their transfer from the airport to the hotel and back is cheaper than a taxi!

10

Janet

Nov 17, 2024

·

Stayed 1 night

Lovely spacious apartment. Friendly welcoming staff

10

Michael

May 17, 2025

·

Stayed 1 night

Staff were very obliging. As our flight was not leaving until late afternoon they let us use the shower facilities after checkout.

10

Tim

Mar 7, 2025

·

Stayed 1 night

Staff lady behind the desk was friendly and professional, service with a smile. Easy as check in a and she arranged shuttle to airport in the morning straight away. Aircon was poweful and bed comfortable. Shuttle driver was a great bloke and right on time, friendly chat all the way top the airport which is only 15 minutes away. All in all, great value for money

10

Cathy

Apr 14, 2025

·

Stayed 1 night

Good location, extremely helpful and friendly staff.

10

Charlene

Nov 2, 2025

·

Stayed 4 nights

The moment we checked in, Cynthia welcomed us and gave us good recommendations. Celina working the front desk also was very personable and gave us great information. Our room was clean and amenities were sufficient. The location was close to all the activities we wanted to do. Would definitely stay here again.

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Location

Walkable to the Esplanade, CBD, marina, and attractions on a quieter street away from nightlife; a few guests found the walk longer or disliked the surrounding area at night.

Related guest reviews

2

Jason

Jul 13, 2025

·

Stayed 1 night

Unhygienic waterlogged bathroom. This place requires a visit for the cairns health department. Also very unsavoury area. Many homeless sleepers in the street. Liquor bottles and cigarette butts and litter around the front and entrance. Would recommend just about ANYWHERE else.

10

Adriana Alducin

Nov 13, 2025

·

Stayed 2 nights

Nos dieron 2 habitaciones que se unían lo que hizo ideal la estancia! Con mucho espacio incluso una sala y cocineta! Muy bien ubicado.

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10

Robert L

Oct 27, 2024

·

Stayed 1 night

This is on the edge of the center of activity, so close enough to walk to all attractions and yet not in the noisy areas. Quiet street and businesses adjacent. Buses to points north, including Botanical Garden, have a stop less than a block away.

8

Luis

Jan 25, 2025

·

Stayed 1 night

Average hotel right at the center of Cairns. Walking distance to Esplanade and the marinas.

8

Noel

Sep 13, 2024

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Stayed 1 night

Although a little older than some other properties Heritage Cairns is well maintained and conveniently located, within easy walking distance of the Cairns Esplanade and its dining and entertainment options. Staff are friendly and helpful.

8

Kathryn

Aug 16, 2025

·

Stayed 2 nights

location was good - easy walk to the promenade.

10

Trent

Oct 6, 2025

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Stayed 1 night

Clean, friendly hotel. Easy walk to esplanade and city.

10

Lovelyn

Oct 3, 2024

·

Stayed 1 night

I like where the property is located as it’s within walking distance to the shops, restaurants and other businesses.

10

ATSUSHI

Nov 17, 2025

·

Stayed 3 nights

スタッフが親切フレンドリーでした。ネックなのが、市内中心部から徒歩15分近くの距離でナイトマーケットや朝市ラスティーマーケットに行くには遠いです。部屋の鍵を開ける時はカードキーを素早く出し入れしてタイミングよくドアを開けないとエラーになることがあり、焦りました。海辺の散歩に行きやすいことや、近くにGOOSEと言う人気のカフェがあると言う利点もあります。ケアンズ全体に言えることですが人々が優しく親切で気持ち良く過ごすことが出来ました。

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10

MAKELETA

Jan 4, 2024

·

Stayed 1 night

Really accesisble to Cairns Esplanade and CBD. So convenient if looking for something last minute.

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Dining

Breakfast is modest and receives mixed feedback, from very good to poor or not worth the price; some guests recommend nearby cafes. On-site dining beyond breakfast is not highlighted in reviews.

Related guest reviews

10

Tamara

Feb 6, 2023

·

Stayed 1 night

Super convenient to the aquarium and easy walk to CBD. Friendly staff, well equipped rooms. We would stay here again. They stored our luggage while we spent 3 days on Green island. The breakfast is not worth the AU$10 they charge - go a block away to the Goose cafe instead.

8

ingo

Dec 3, 2024

·

Stayed 4 nights

Sauber, gut gelegen, freundlicher Service. Das Frügstücksangebot nahmen wir wahr. Es ist zwar einfach, jedoch reichte uns die Palette. Auch der Preis stimmte. Wir suchten ein Zimmer hauptsächlich zum.Übernachten und waren zufrieden

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8

Kelly

May 21, 2025

·

Stayed 1 night

Great Value for Money but the property is in disrepair. They are fixing it up. When I requested the bottle of wine that was part of the package I booked I felt as if I was imposing- which was strange. Still great Value for Money - centrally located (ish) - good if you want peace and quiet.

10

Lelani

Dec 24, 2024

·

Stayed 2 nights

The staff were wonderful and helpful. Only issue was the breakfast, the yogurt was out of date by a month and everything else was stale. Not worth $18

6

Klaus-Dieter

Feb 4, 2025

·

Stayed 2 nights

Frühstück nur auf Anfrage und nur Tee, Kaffee Toast Butter und Konfitüre. Die im Prospekt versprochene Flasche Wein gab es auch nicht.

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8

??

Jul 2, 2024

·

Stayed 5 nights

I was satisfied with the care I received, but I would have liked to know if the milk in the refrigerator was a service.

8

MARGARET

Aug 7, 2025

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Stayed 1 night

Comfortable and quiet night's sleep after a long day of travelling. Very good buffet continental breakfast. receptionist was helpful and friendly.

10

Tamara

Feb 12, 2023

·

Stayed 2 nights

Very handy to all the places in the CBD. And a block away from the Cairns Aquarium. Staff is professional and friendly. They let us leave our luggage there for a week while we traveled. Skip their breakfast and go to a nearby cafe instead

8

Lucie

May 16, 2024

·

Stayed 1 night

The Heritage Cairns is a good value hotel. It is about a 10 minute walk to the nearest shops and cafes. Our room was large and had a comfortable bed and roomy bathroom. There is ample off street parking and a nice little pool to cool off. The complimentary bottle of wine provided to us as VIP Hotels.com members was a good quality bottle of Pino Grigio. Very much appreciated. The staff were lovely and we were able to store our luggage until check in as we arrived quite early. Happy to recommend this property.

8

Peter

Oct 25, 2023

·

Stayed 1 night

Had one night stay at this nice hotel close to Cairns CBD. The staff are very friendly and helpful. The rooms were basic but clean. No restaurant onsite but there is a small but nice pool and spa. Could do with some eco-friendly additions like fillable shampoo, soap and bath gel. Overall a nice stay

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Heritage Cairns

Prices for Heritage Cairns

Monthly average prices

About this property

Location

Room options

King Room with Balcony

King Room with Patio

King Room

Accessible King Room

2 Bedroom Studio

1 Bedroom Studio

1 Bedroom Suite with Spa

King Room with Spa

Guest reviews of Heritage Cairns

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Heritage Cairns