Name: Southern Cross Atrium Apartments
Address: 3-11 Water Street, Cairns, Queensland, Australia, Cairns, Queensland, AU
Price range: $152–$280 per night
Rating: 8.35

What guests think

At Southern Cross Atrium Apartments, travellers consistently praise the convenient location beside Cairns Central and the clean, well-equipped apartments with kitchens and laundry, plus multiple pool areas that make self-catering stays and relaxing downtime easy between outings.

Many reviews highlight friendly, helpful staff and good value. Common drawbacks include early-morning noise from nearby businesses or waste collection, and stair-only access with no lifts. Wi-Fi can be unreliable and some facilities, such as the sauna or pool heating, are occasionally out of service. Expect a practical, self-contained base with resort-style pools and easy access to essentials.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Three pools with BBQ areas are a highlight; basic gym and laundry access are useful. Some guests report the sauna or heated pool not working, occasional Wi-Fi dropouts, tight parking at night, and no lifts.

Related guest reviews

10

Susan

Jul 23, 2024

·

Stayed 8 nights

Great place to stay in the tropics! It has 3 pool areas. One of which is heated. One is a mini lap pool. Coming from Tasmania - always good in Winter! The apartments come with great facilities. We were able to easily cook meals each day. Also situated almost next to the shopping centre. So convenient.

8

Amanda

Dec 10, 2025

·

Stayed 5 nights

Room was clean, comfortable, spacious and quiet. The location was really great. Really liked this place and would stay again. However, we were only given one very small shampoo for two people for 6 days and while they did give us more when we asked they gave us a hard time about it stating they are un serviced rooms. They should either state NO toiletries in their rooms or give enough for the number of people and number of nights. Unserviced is misleading you to think it is only a lack of housekeeping. So a bit of a turn-off there. Also sauna is not working with no signs that there are efforts to fix it. Too bad as that was one reason we booked the place.

10

Jonelle

Jun 23, 2025

·

Stayed 5 nights

Cooking facilities, good fridge in room. Clean bathroom/toilet. Comfy bed. Balcony with chairs and table. Multiple pools with bbqs. Laundry room. Walking distance to shopping mall and town. View of mountains. Parking close.

8

Ingrid

Feb 15, 2023

·

Stayed 2 nights

Great room & facilities. The parking seemed to let anyone in. We went out for dinner only to return after 7pm & the car park was full & we had to park in the street & walk back to the hotel.

10

martin

Jun 25, 2025

·

Stayed 5 nights

Good rooms clean property Gym is starting to look a bit old and tired and sauna didn't work But in a good location

10

Alan

Jan 16, 2023

·

Stayed 19,373 nights

Super excellent location! Securish guest parking right out the front. Excellent pools sauna… However stairs only access. Older folks should request the ground floor.

8

Jasmine

Aug 26, 2025

·

Stayed 5 nights

Complaint would be the wireless internet and the streaming device on the TV in our room was constantly dropping out and the internet was terrrible. Only other issue I was on crutches and we were placed on the top floor and there are no lifts this meant that we could not go out as planned due to this issue. The apartment was nice clean and well maintained just the above let it down.

10

Katie

Nov 4, 2025

·

Stayed 7 nights

Fantasic stay here, full kitchen, washing machine, dryer, 3 amazing pools to pick from. Very peaceful and quiet. Short walk to restaurants and cafes. Definitely great value

6

John

Sep 11, 2025

·

Stayed 8 nights

frig very noisy had to be replaced, toilet leaking water, heated pool did not work and was not going to be fixed.

10

Catalin

Jan 6, 2023

·

Stayed 19,363 nights

They have BBQs!!

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Cleanliness

Rooms and grounds are generally very clean. A few note bathroom odors, ants, or light mid-stay servicing (e.g., missed vacuuming).

Related guest reviews

8

Angela

Nov 14, 2025

·

Stayed 3 nights

Great location very close to Cairns Central Shopping Centre and the Cairns Railway Station. It was also 3 blocks or so to the museum, art gallery and the night market. Rooms were spotless, with a super comfy bed. We enjoyed our morning tea with all the essentials.

10

Kevin

Jun 26, 2023

·

Stayed 5 nights

Clean and tidy apartment. Friendly staff, close to everything.

10

Natalia

Feb 7, 2026

·

Stayed 2 nights

Clean , spacious apartment equipped with everything you would need for a stay ! Excellent resort facilities and great location! Thank you

6

KAORI

Mar 12, 2024

·

Stayed 3 nights

駅やスーパーやフードコートが入ってるショッピングセンターの近くではありますが、入口が反対側なので5分程歩きます。中心街からは少し離れてて、外食などは不便かも。 3階だったので、荷物があると大変でしたがキッチンが付いていて、自炊などできて節約にもなりました。ただ、部屋の中はアリが多く居ました。フロントにはお手頃価格でお酒も販売してました。滞在中は掃除は無かったですがバスタオルも1人2枚有ったので困ることは無かったです。

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8

Duncan

Jul 26, 2024

·

Stayed 4 nights

Spot on- room spacious, clean and well equipped, check in was quick, simple and friendly, location was spot on. Would stay again in a heart beat. Does what it says on the tin.

6

Svetlana

Sep 21, 2025

·

Stayed 6 nights

We liked: pleasant receptionist and very helpful night manager Scotty. Location was okay, close to Shopping center, first floor, 15 minutes' walk to marina, We enjoyed fresh towels and bed cloth. We didn't like: The Day time manager that has shown absolutely Zero empathy, when on the very rainy day we asked for a late check out for my 91y.o. mother, so she could just rest in bed for 3-4 hours before our way to airport..It was very stressful conversation, I was in tears, and, at the end, we paid $60 for late check out. We found that man as being greedy and inconsiderate. Also, the shower didn't work, it was almost impossible to get warm water, it was cold or hot only. And, the cleaning in the middle of our 7 night's stay wasn't done properly, they just changed beds and placed a new bin liner inside the empty bin. The floor wasn't mopped. We won't recommend this place.

6

Marina

Dec 12, 2022

·

Stayed 7 nights

Location is too far to walk to nearest food places. Bonus walking distance to train station. We stayed for a week, at mid week when they have to tidy up a room, they didn't even vacuum a floor.

6

Romaine

Oct 11, 2024

·

Stayed 5 nights

Good grounds and pools. Bathroom smelt. Had to make sure to keep bathroom door closed

10

Danielle

Apr 2, 2024

·

Stayed 3 nights

Really great standard of cleanliness throughout the property. Great location. Reasonably priced for the type of property and location.

10

Meryl

Nov 11, 2025

·

Stayed 3 nights

Fully equipped kitchen and appt. Very clean and comfortable. Washing m/c in the vestibule shared with one other apartment.

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Rooms

Apartments are typically comfortable, well equipped with kitchens and laundry, and many have balconies or pool views. Reported downsides include early-morning or ambient noise, some dark or compact layouts, mixed bed comfort, patchy Wi-Fi, and AC struggling in humid heat.

Related guest reviews

10

Karen

Jan 16, 2023

·

Stayed 19,372 nights

Apartment was clean. Great laundry and kitchen facilities within room. Pools were all fantastic with plenlty of lounges and chairs for comfortable resting. Great position next to shopping centre.

8

Nicole

Jul 30, 2024

·

Stayed 10 nights

The only thing that was a little frustrating was the wi fi at times was intermittent. And the Chromecast played up at times and on occasion hard to connect. Otherwise thoroughly enjoyed our time there. Would come back again.

6

Lorraine

Sep 2, 2024

·

Stayed 7 nights

The apartment was way too noisy, Office works was on the other side of wall. trucks/containers coming in at 6 am most week days. housekeeping never gave us sugar or soap (wednesday they came and changed sheet made bed) BUT NO more soap or sugar, tea, coffee, etc had to get our own.

10

Jane

Mar 13, 2025

·

Stayed 4 nights

Great studio apartment looking over the pool. Had everything we needed and was well apportioned. Whilst not on the front it is only 10 mins walk and therefore quieter

10

Steaven

Feb 16, 2026

·

Stayed 4 nights

Overall position. Great room had everything I needed.

8

Sharon

Sep 3, 2025

·

Stayed 5 nights

We chose a 1 bedroom deluxe apartment & it was compact but very clean & good self contained apartment with everything we needed. Big kitchen with large fridge, but no indoor eating table. Retiled new shower, washing machine, dryer in bathroom (timer wasn’t working & only hot cycle worked), comfortable queen size bed. Outdoor patio leading into nice pool area with good size dining table. It’s very close to Cairns Central Shopping Centre It is a dark apartment so have to have lights on. It isn’t sound proof so outside noises can be heard as well as some noises in other apartments & door between bathroom & bedroom is bifold so noises can be heard. It’s quite noisy in mornings with comings & going’s but generally quiet other times & security gates close at. 9.30 pm so quieter at night. The pools/spa were not heated The Kuranda rail line runs at back & it is near a main road

10

Michelle

Jun 24, 2023

·

Stayed 10 nights

We stayed in a one bedroom Apartment it was clean and comfortable with a fuller equipped kitchen, although we ate out mostly. Walking distance from shopping Mall.

8

Aileen

Jan 22, 2024

·

Stayed 6 nights

Almost perfect. Clean space, comfortable mattress. The AC in our unit couldn’t quite keep up with the summer heat and monsoon humidity, though the 2 units were both in working order. Also, no blackout curtains— always pretty bright in our room at night.

6

Edyta

Aug 12, 2023

·

Stayed 7 nights

Location- great To single bed joined together no good ideas-extremely uncomfortable in the middle of the bed. Bed mattress very hard , ended up with sore body. Pillow very hard , like a rock coursing neck pain. Fridge not working, the doors from fridge keeps opening (need new rubber around the doors or simply buy new fridge to keep foods fresh. Also , I reckon that should know earlier that my room is on second floor and there's no lift. I was dragging my 30 kg suitcases on the second floor on the sleeperly stars - Danger situation . Despite couple of staff in the reception areas, assistance/help was not offered. Apart of all this room was ok . Thanks

10

Niluka

Oct 15, 2024

·

Stayed 5 nights

It wasn't quiet at all

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Service

Staff are frequently described as friendly and helpful, with straightforward check-in and prompt assistance for issues or taxi bookings. Some experienced curt responses or strict policies around late/early check-out and replenishments.

Related guest reviews

10

andrew

Jun 21, 2025

·

Stayed 3 nights

Great place to stay Great staff

10

Charles

Dec 23, 2024

·

Stayed 3 nights

The staff are always very friendly and helpful. Great location and every imaginable convenience within walking diatance.

10

Itsawat

Dec 3, 2025

·

Stayed 12 nights

Good vibes good stuff service

10

Joanne

Oct 5, 2024

·

Stayed 7 nights

The apartment was centrally located. The staff on reception were very helpful and you could book trips through them. The area around the apartment was immaculate as were the pools. We loved our stay and will return.

10

Lucy

Sep 26, 2024

·

Stayed 6 nights

The area was quiet, lovely pool and very close to amenities. There was only a little bit of noise when the train went past but that wasn’t through the night so not a problem. Pool could have done with some umbrellas to provide some shade as not really any natural shade throughout the day. The staff were a little rude, when reporting an issue with the TV I was met with a little attitude from a staff member. But other than that the place itself was perfect.

10

Lucy

Apr 12, 2023

·

Stayed 3 nights

Great apartment and location in cairns. Close to mall and waterfront within walking distance. Would stay again.

6

Svetlana

Sep 21, 2025

·

Stayed 6 nights

We liked: pleasant receptionist and very helpful night manager Scotty. Location was okay, close to Shopping center, first floor, 15 minutes' walk to marina, We enjoyed fresh towels and bed cloth. We didn't like: The Day time manager that has shown absolutely Zero empathy, when on the very rainy day we asked for a late check out for my 91y.o. mother, so she could just rest in bed for 3-4 hours before our way to airport..It was very stressful conversation, I was in tears, and, at the end, we paid $60 for late check out. We found that man as being greedy and inconsiderate. Also, the shower didn't work, it was almost impossible to get warm water, it was cold or hot only. And, the cleaning in the middle of our 7 night's stay wasn't done properly, they just changed beds and placed a new bin liner inside the empty bin. The floor wasn't mopped. We won't recommend this place.

10

William

Oct 14, 2025

·

Stayed 9 nights

I loved staying here. Very close to everything, even a mall next door with grocery stores. Easy walk to the esplanade. Except for nighttime hours there was always someone available to assist....sometimes even before I asked. They fixed a power problem immediatly and quickly arranged a cab for the airport.

10

Gemma

Apr 22, 2025

·

Stayed 19 nights

Perfect! This is my 3rd year staying here. Rooms are clean and well stocked with kitchen equipment. Shower is great very good water pressure WiFi has improved from previous years Staff are polite and friendly Was allowed to check out a hour later than stated. I will be back

4

Robert

Aug 19, 2025

·

Stayed 12 nights

The property is very dated and in need of a Reno. The mattress was damaged and the springs made a twanging noise every time I got in and out of bed. The lady at reception showed no interest in fixing it. The lady at reception treated customers as though they were an inconvenience to her day. Some garbage truck came in and clanged and had its reversing noise on shortly after 6:00am every other day. After electing not to pre-pay the apartment tried to charge my credit card anyway. The pools were ok but squashed in between apartment blocks and therefore never saw sunlight and therefore were cold.

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Location

Very convenient next to Cairns Central shopping centre and the train station, with a 10–20 minute walk to the Esplanade, marina and night markets. Some rooms face busy roads or businesses causing noise, and a few guests disliked the surrounding area.

Related guest reviews

8

Angela

Nov 14, 2025

·

Stayed 3 nights

Great location very close to Cairns Central Shopping Centre and the Cairns Railway Station. It was also 3 blocks or so to the museum, art gallery and the night market. Rooms were spotless, with a super comfy bed. We enjoyed our morning tea with all the essentials.

8

Anthony

Oct 30, 2024

·

Stayed 5 nights

Handy to Cairns Central for all shopping needs. Not near the water (but we didn’t pay for the view). Three stories with no lifts. Ask for the ground floor if stairs are not your thing (32 steps to the top floor!).

8

Lance

Apr 30, 2025

·

Stayed 4 nights

We arrived in Cairns by train and the apartments are a stone's through from the main station and the shopping mall. It's also just a 15 minute walk from the quayside with many great restaurants and is the gateway to exploring the Great Barrier Reef. The swimming pool (beside the BBQ area) was a welcome relief on thos hot sticky days.

6

Ingrid

May 10, 2024

·

Stayed 7 nights

Apartment good, terrible location, I didn’t feel safe walking to and from, spend the extra money and stay closer to the water, its like staying in another suburb

8

Philip

Nov 18, 2024

·

Stayed 3 nights

Good location for walking downtown.

2

Christian

Nov 30, 2025

·

Stayed 7 nights

Die Umgebung ist nicht angenehm (Bahnhofsviertel, Drogenabhängige etc.) Wir haben uns dort nicht sicher gefühlt deswegen haben wir sofort eine andere Unterkunft organisiert. Wir haben dort keine einzige Nacht verbracht.

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10

Lucy

Apr 12, 2023

·

Stayed 3 nights

Great apartment and location in cairns. Close to mall and waterfront within walking distance. Would stay again.

10

Nicki

Jun 17, 2025

·

Stayed 3 nights

Great location

8

Bryony

Feb 22, 2024

·

Stayed 5 nights

Great location, close to the esplanade and next to a shopping centre. Apartment was very clean. There was a lot of noise early in the morning from the construction site opposite.

8

Jeffrey

Apr 23, 2025

·

Stayed 5 nights

Adjacency to shopping mall, nearby grocery stores and reasonable walk to popular streets and promenade are key reasons to stay here.

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Dining

In-room kitchens and on-site BBQs make self-catering easy, and restaurants and cafes are within walking distance. Many guests appreciated the proximity to supermarkets for groceries.

Related guest reviews

10

Susan

Jul 23, 2024

·

Stayed 8 nights

Great place to stay in the tropics! It has 3 pool areas. One of which is heated. One is a mini lap pool. Coming from Tasmania - always good in Winter! The apartments come with great facilities. We were able to easily cook meals each day. Also situated almost next to the shopping centre. So convenient.

10

Sachiko

Aug 11, 2025

·

Stayed 5 nights

Japanese receptionist was very gentle and kind. The room is clean and tidy. Everything you need is prepared. Shopping center is next to the hotel so we enjoyed cooking and had breakfast and dinner at the balcony using stand light. Not gorgeous but enough to do everything.

8

Angela

Nov 14, 2025

·

Stayed 3 nights

Great location very close to Cairns Central Shopping Centre and the Cairns Railway Station. It was also 3 blocks or so to the museum, art gallery and the night market. Rooms were spotless, with a super comfy bed. We enjoyed our morning tea with all the essentials.

10

Symon

Apr 3, 2023

·

Stayed 2 nights

Clean and quite. Walking distance to restaurants and shopping

10

Aikuni

Sep 4, 2023

·

Stayed 5 nights

まず場所が巨大ショッピングモール兼鉄道駅のケアンズセントラルの真横という利便性。それなのにうるさい繁華街というわけではなく閑静。建物は綺麗で三つのプールはじめBBQ施設・サウナ・ジム・ランドリーなどの設備があります。キッチンには食器や調理器具も揃っています。部屋もまぁまぁの広さでさほど高くない。自分が止まった部屋は一階の奥で、テラスから直接プールに出入り出来てBBQコーナーも近くて最高でした。多少デメリットを探すと、・エレベータが無い（３階建てだからいらんやろー）・真横を朝９時前からキュランダ鉄道が通る（自分はむしろ嬉しい）・繁華街まで徒歩5～10分ていど。タクシー乗るほどでもないのでやたら歩く羽目になる（街ブラほど楽しいものは無い！）・ウォシュレットが無い（たぶんどこも無い）・なぜかシャワーだけ照明がなくて薄暗い（全く問題無い）・食事テーブルがテラスだけじゃなく部屋の中にも欲しい（軽いから動かせば問題無い）んーーまぁどれもたいしたこっちゃないかと。

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10

Jonelle

Jun 23, 2025

·

Stayed 5 nights

Cooking facilities, good fridge in room. Clean bathroom/toilet. Comfy bed. Balcony with chairs and table. Multiple pools with bbqs. Laundry room. Walking distance to shopping mall and town. View of mountains. Parking close.

10

Victoria

Aug 11, 2023

·

Stayed 3 nights

Nice little kitchen area to prepare a quiet dinner for two. Easy walking to the grocery store in the shopping center was just a couple blocks away. Area is quiet but close to things.

10

Katie

Nov 4, 2025

·

Stayed 7 nights

Fantasic stay here, full kitchen, washing machine, dryer, 3 amazing pools to pick from. Very peaceful and quiet. Short walk to restaurants and cafes. Definitely great value

10

Catalin

Jan 6, 2023

·

Stayed 19,363 nights

They have BBQs!!

8

Jackie

Nov 30, 2023

·

Stayed 3 nights

Great central area to walk into town and very convenient to shops and restaurants.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$124
February	$128
March	$129
April	$142
May	$174
June	$213
July	$306
August	$293
September	$188
October	$154
November	$129
December	$117

Su	Mo	Tu	We	Th	Fr	Sa
				1 $227	2 $217	3 $210
4 $193	5 $189	6 $185	7 $225	8 $219	9 $234	10 $234
11 $215	12 $217	13 $219	14 $215	15 $187	16 $183	17 $184
18 $195	19 $203	20 $231	21 $233	22 $244	23 $211	24 $214
25 $218	26 $204	27 $182	28 $183	29 $197	30 $188	31 $186

Southern Cross Atrium Apartments

Prices for Southern Cross Atrium Apartments

Monthly average prices

About this property

Location

Room options

Standard Apartment, 1 Bedroom Non Serviced

Studio Pool View Non Serviced

Deluxe Room Two Bedroom. Non Serviced

Deluxe Room One Bedroom. Pool View Non Serviced

Studio Pool View Single Twin Bed Non Serviced

Deluxe Room One Bedroom Non Serviced

Standard Studio Non Serviced

Standard Studio Single Twin Bed Non Serviced

Standard Apartment, 2 Bedrooms Non Serviced

Guest reviews of Southern Cross Atrium Apartments

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Southern Cross Atrium Apartments

Considering this hotel for your Cairns trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21 $260	22 $190	23 $202	24 $199	25 $198	26 $191
27 $152	28 $257	29 $280	30 $248