Il Palazzo Holiday Apartments

The location of this hotel is perfect right in the centre of town. You can walk through the night markets to get to the esplanade. The people who greet you are warm and very friendly. Judy was especially lovely. The rooms have everything you need are spacious and very clean. We had a one bedroom apartment and it was very good. A;lovely big fridge and all the crockery and cutlery you require. The AC was wonderful we had it on 24 and it was more than adequate over night. The parking was a huge bonus. Some apartments look over the pool some over the street we had 21 which looked over the street. I would rate this experience equal to our normal stays at the Pullman for half the cost. A beautiful find.

The property was a safe place to stay. The pool was heated and the place was clean. It was a quiet place. The Managers were friendly too!

Can not fault the location Unfortunately the garage door was broken so the car wasn’t secure but understand this wasn’t planned Shower drainage wasn’t great. Would often end up with a puddle of water at the toilet because of proximity Would we come again however? Yes we would

Cute picturesque apartments with an Italian style theme. Great swimming pool and very close to all the dining options and activities in the CBD. Apartment was very clean and had everything I needed. Would happily stay again!

What a little gem the apartment was! Close to the dock and the promenade, in the heart of where it was happening but a quiet oasis with it's own heated swimming pool. The apartment had everything we needed from the well stocked kitchen to the laundry area. 2 TV'S, one in the lounge and one in the bedroom. Bath as well as a shower. Little balcony to eat breakfast or just chill. Trevors on the front desk was so friendly and helpful. David had a new outfit every day!

Heated pool is superb and well maintaned. Should consider King bed and slightly softer mattress. Dining chairs while fashionable were uncomfortable. The A/C for our unit could do with a service Otherwise we had a great time, we will be back

室内設備は整っていて、困ることはありませんでした。スーパーやレストラン、フェリーのターミナルなどのアクセスも良かったです。ホテル内のプールの塩素がかなり強めだったので、利用される人は少し気をつけた方が良いです。

Lovely older style hotel/apartment complex. Very clean with helpful and efficient staff. Pool was heated and pool area clean and tidy. Central to shops, restaurants/cafes, The Lagoon promenade and wharf.

Il Pallazzo is an apartment hotel located in the heart of Cairns. We walked to everything! The train station for our trip to Kuranda, Reef Terminal for our Great Barrier Reef trip are all less than 10minute walk from the apartment hotel. And the night market is next to the apartment hotel. This apartment is very quiet, low key, & it has a secured parking lot. Perfect for our 30th wedding anniversary!

Older style hotel in the centre of town. Has all you need in the apartments. Pool area only small with few sun beds. Hotel is clean and well maintained. Staff lovely. Walk to everything in town.

Very convenient location, well looked after property and apartments. Very friendly and helpful property managers. I would stay there again.

This was an acceptable place to stay for a few days. It had a few shortcomings, and it was difficult to communicate with the management, but when they got the messages, they tried to fix the issues. When i arrived, the A/C did not seem to be cooloing off the room even though it was on the lowest setting. The light over the bathroom aink was out, so it was pretty dark in the bathroom, and the cleaning person had left a dirty washcloth from the previous occupant. I arrived after 4pm, so reception was closed (key in a lockbox), and the only way to communicate with management was a local telephone number, which i could not call with Whatsapp or my eSim card. I messaged the management through the Expedia app, and they did not reply. I had tour plans for the entire next day, leaving before reception opened and returning after they closed at 4pm. While they did not reply to my messages, when i returned to the room at the end of the day, the A/C seemed to be working better, there were new, clean wash cloths (old had been removed/replaced), and the bathroom light worked. I would have liked a message saying they were co.ing in my room to fix it, or acknowledgement of the problems and that they were going to fix them, but in the end, it all worked out. The only other issue with this property is no wifi in the actual apartments/rooms. There are televisions that could stream services, but no internet to do so, and no internet to do anything on my computer. Otherwise, it was a good room.

The property was a safe place to stay. The pool was heated and the place was clean. It was a quiet place. The Managers were friendly too!

Had a wonderful stay. The location is amazing, right in the centre of Cairns so you are so conveniently placed for food, shops, the reef depot, pickup for activities booked, the esplanade etc. The room we had in the hotel was brilliant, so clean, modern, fresh with outside access to the pool, so we had a lovely stay. The reception was full of activity leaflets so there is plenty to choose from. Overall we were thrilled with our stay.

We had a lovely 3 day stay. Overall it was great. Only some minor issues were that the dryer wasn't working properly. There was no air. The bathroom drain was clogged with hair and the dryer filter wasn't clean. Forgot to mention this to reception before we left. Will be staying here when I visit Cairns😊 Thankyou.

Cute picturesque apartments with an Italian style theme. Great swimming pool and very close to all the dining options and activities in the CBD. Apartment was very clean and had everything I needed. Would happily stay again!

Great visit. Spacious rooms with great facilities. Really clean.

Room was large and comfortable facing out to the pool. Overall quite good although there’s bery loud air building next door with loud air conditioning machines. Also, the hotel is in quite good condition but needs a bit of paint in a few places - the door to our room was stained with blotchy marks - not a showstopper but an example of a few things that need a bit of tlc

Older style hotel in the centre of town. Has all you need in the apartments. Pool area only small with few sun beds. Hotel is clean and well maintained. Staff lovely. Walk to everything in town.

Very clean room and had everything you would need.

The location of this hotel is perfect right in the centre of town. You can walk through the night markets to get to the esplanade. The people who greet you are warm and very friendly. Judy was especially lovely. The rooms have everything you need are spacious and very clean. We had a one bedroom apartment and it was very good. A;lovely big fridge and all the crockery and cutlery you require. The AC was wonderful we had it on 24 and it was more than adequate over night. The parking was a huge bonus. Some apartments look over the pool some over the street we had 21 which looked over the street. I would rate this experience equal to our normal stays at the Pullman for half the cost. A beautiful find.

This apartment is large, has kitchen, lounge separate bedroom and bathroom. Cooking facilities include hotplate and microwave, full sized fridge. CLEAN, and comfortable place to stay two doors from the Cairns Night markets and popular cafes. Staff are so lovely Woolworths.

This was an acceptable place to stay for a few days. It had a few shortcomings, and it was difficult to communicate with the management, but when they got the messages, they tried to fix the issues. When i arrived, the A/C did not seem to be cooloing off the room even though it was on the lowest setting. The light over the bathroom aink was out, so it was pretty dark in the bathroom, and the cleaning person had left a dirty washcloth from the previous occupant. I arrived after 4pm, so reception was closed (key in a lockbox), and the only way to communicate with management was a local telephone number, which i could not call with Whatsapp or my eSim card. I messaged the management through the Expedia app, and they did not reply. I had tour plans for the entire next day, leaving before reception opened and returning after they closed at 4pm. While they did not reply to my messages, when i returned to the room at the end of the day, the A/C seemed to be working better, there were new, clean wash cloths (old had been removed/replaced), and the bathroom light worked. I would have liked a message saying they were co.ing in my room to fix it, or acknowledgement of the problems and that they were going to fix them, but in the end, it all worked out. The only other issue with this property is no wifi in the actual apartments/rooms. There are televisions that could stream services, but no internet to do so, and no internet to do anything on my computer. Otherwise, it was a good room.

Rooms are nice. Had washer & Dryer. Plates, tea cups, silverware etc. are provided. Rooms have microwave, tea kettle, refrigerator. Internet connection is terrible. Even the Hotel WiFi does not connect properly. One has to go to the common area .

わりと細かいことにうるさい日本人のレビューです。 <立地>最高にいいです！ナイトマーケットの並びなので、ショートカットでプールの方に行けます。そして徒歩でいろんなとこに(モールや水族館までも)行けました。また隣に祭りという日本料理店もあり、日本人が営んでいてとても美味しく胃を休めるのにとても良いです。 <設備>WIFIはないと思ったほうがいいです。私はトリファの無制限プランにしていったのですが、WIFIのあるホテルと比べると速度など劣り、快適なネット環境ではなかったなという印象。あと駐車場は無料でありますが、事前予約が必要です。私たちは知らなかったのですが、親切な従業員の方が、当日に空いてる駐車場を貸してくれました。あとプールは快適に利用でき、案内には冬は温水と書いてありました。その隣にBBQグリルも利用可能のようでした。 <部屋>私の部屋は3階建の2階でした。靴を脱いで過ごせるタイプの部屋だったので、とても快適でした。洗濯機乾燥機も毎日使いました。キッチンも一通りのキッチン用品が揃っていて、冷蔵庫もちゃんとした冷凍庫付きのものがありました。食器洗うスポンジは日本から持っていったものを使いました。リビングにはソファベッドダブルサイズくらいのものと、ベッドルームには2台のシングルサイズのベッドがありました。冷房はダイキンのものでした。 部屋の掃除もしてくれますし、不満なかったので、また次回もよろしくお願いします。

What a little gem the apartment was! Close to the dock and the promenade, in the heart of where it was happening but a quiet oasis with it's own heated swimming pool. The apartment had everything we needed from the well stocked kitchen to the laundry area. 2 TV'S, one in the lounge and one in the bedroom. Bath as well as a shower. Little balcony to eat breakfast or just chill. Trevors on the front desk was so friendly and helpful. David had a new outfit every day!

Very comfortable and spacious 1 bedroom apartment. Well positioned.

Was noisier than expected. Could hear the people in the units beside and above. Needs better sound proofing in rooms. Very quick and friendly check in. Very close to night market and restaurants

On the plus side, the woman at the front desk was very helpful, the place was comfortable, the shower good, and everything in the kitchen worked well. And the location was great. On the negative side there is no WiFi in the room. Only in one of the public spaces. The air conditioning did not reach to the bedroom making for some uncomfortable sleeping. And the place could definitely use some updating and refreshing

Room was large and comfortable facing out to the pool. Overall quite good although there’s bery loud air building next door with loud air conditioning machines. Also, the hotel is in quite good condition but needs a bit of paint in a few places - the door to our room was stained with blotchy marks - not a showstopper but an example of a few things that need a bit of tlc

The location of this hotel is perfect right in the centre of town. You can walk through the night markets to get to the esplanade. The people who greet you are warm and very friendly. Judy was especially lovely. The rooms have everything you need are spacious and very clean. We had a one bedroom apartment and it was very good. A;lovely big fridge and all the crockery and cutlery you require. The AC was wonderful we had it on 24 and it was more than adequate over night. The parking was a huge bonus. Some apartments look over the pool some over the street we had 21 which looked over the street. I would rate this experience equal to our normal stays at the Pullman for half the cost. A beautiful find.

Hotel is dated. Toilet sometimes does not work. There is a sign in the bathroom that says the bathroom door has to be closed during shower or it will trigger the smoke alarm, and hotel guests will be charged. There is just one problem - there is no window nor ventilation in the bathroom. I felt like I could not breathe when I was showering. There are also many signs in the room that say we will be charged if we do not do this and that (which I found offensive), such as do the dishes and take out the trash (the small trash bin is 2 floors down.) The reception hours are very limited, 8 to 4 weekdays and 8 to noon weekends. Most tours we booked start at 7:30 am and end after 5, which made it hard to check in with the reception to sign paperwork as requested by the hotel. On the bright side, the living room is good size and there is also a small dining table. We do appreciate having the washer and dryer in the unit.

Very convenient location, well looked after property and apartments. Very friendly and helpful property managers. I would stay there again.

Margaret at reception was amazing. She provided us with great information regarding restaurants, tours and local transportation options. Il palazzo was ideally located just off esplanade but was a quiet respite at the end of busy days.

Excellent location, practical apartments, nice pool and easy parking which you can reserve but most of all Margaret and her family are easy to deal with and thoughtfully kind. Two suggestions though, the beds are smallish and bouncy so when next they are updated try to get the ones which have minimal partner disturbance, and it would be good and easy to improve the frying pan quality and size. We will return, thanks.

This was an acceptable place to stay for a few days. It had a few shortcomings, and it was difficult to communicate with the management, but when they got the messages, they tried to fix the issues. When i arrived, the A/C did not seem to be cooloing off the room even though it was on the lowest setting. The light over the bathroom aink was out, so it was pretty dark in the bathroom, and the cleaning person had left a dirty washcloth from the previous occupant. I arrived after 4pm, so reception was closed (key in a lockbox), and the only way to communicate with management was a local telephone number, which i could not call with Whatsapp or my eSim card. I messaged the management through the Expedia app, and they did not reply. I had tour plans for the entire next day, leaving before reception opened and returning after they closed at 4pm. While they did not reply to my messages, when i returned to the room at the end of the day, the A/C seemed to be working better, there were new, clean wash cloths (old had been removed/replaced), and the bathroom light worked. I would have liked a message saying they were co.ing in my room to fix it, or acknowledgement of the problems and that they were going to fix them, but in the end, it all worked out. The only other issue with this property is no wifi in the actual apartments/rooms. There are televisions that could stream services, but no internet to do so, and no internet to do anything on my computer. Otherwise, it was a good room.

Staff great and great position

Great location, highly functional and clean apartments, and very considerate and helpful managers, particularly Margaret, the lady who runs the reception. And reasonable prices too. We will be back. Thanks.

Great property in perfect location. Staff was friendly and helpful for local information. Would definitely stay there again

The room was clean and as well-appointed, as advertised. The people were very friendly and responsive to minor issues we raised - very customer-focused. Ideal location for exploring Cairns. Staff felt welcoming and keen for us to get the most out of our stay. We have already highly recommended it and a friend has made a 10 day booking for next year today!

The location of this hotel is perfect right in the centre of town. You can walk through the night markets to get to the esplanade. The people who greet you are warm and very friendly. Judy was especially lovely. The rooms have everything you need are spacious and very clean. We had a one bedroom apartment and it was very good. A;lovely big fridge and all the crockery and cutlery you require. The AC was wonderful we had it on 24 and it was more than adequate over night. The parking was a huge bonus. Some apartments look over the pool some over the street we had 21 which looked over the street. I would rate this experience equal to our normal stays at the Pullman for half the cost. A beautiful find.

Margaret at reception was amazing. She provided us with great information regarding restaurants, tours and local transportation options. Il palazzo was ideally located just off esplanade but was a quiet respite at the end of busy days.

Great central place to stay walking distance to everything

This apartment is large, has kitchen, lounge separate bedroom and bathroom. Cooking facilities include hotplate and microwave, full sized fridge. CLEAN, and comfortable place to stay two doors from the Cairns Night markets and popular cafes. Staff are so lovely Woolworths.

Can not fault the location Unfortunately the garage door was broken so the car wasn’t secure but understand this wasn’t planned Shower drainage wasn’t great. Would often end up with a puddle of water at the toilet because of proximity Would we come again however? Yes we would

Good central location, close to restaurants and the lagoon

早期予約で比較的安い時期だったのでコストパフォーマンスについては全体として満足です。 ・海岸まで5分程度で歩け、また、ウールワースもすぐそばにあって立地は大変満足です。 ・金曜夜に外の音楽や室外機などの音が大きかったので、気になる人は耳栓があると便利かもしれません。 ・建物はまあまあ古びているので写真ほど素敵ではないですが、特段問題は感じなかったです。 ・調理道具はひととおり揃っていますが、包丁の切れ味が悪かったです。近くにウールワースがあって食材はひととおり手に入るので（調味料や油はは持ってきたほうが便利ですが）、自炊をすると滞在費をだいぶ抑えられます。 ・沸かして貯めるタイプなのか、複数がバスタブに湯をはると、しばらくお湯がでなくなります。 ・スタッフを呼ばなければならないようなトラブルはありませんでした。

Great location

Was noisier than expected. Could hear the people in the units beside and above. Needs better sound proofing in rooms. Very quick and friendly check in. Very close to night market and restaurants

Il Pallazzo is an apartment hotel located in the heart of Cairns. We walked to everything! The train station for our trip to Kuranda, Reef Terminal for our Great Barrier Reef trip are all less than 10minute walk from the apartment hotel. And the night market is next to the apartment hotel. This apartment is very quiet, low key, & it has a secured parking lot. Perfect for our 30th wedding anniversary!