Name: Jumeirah Burj Al Arab Dubai
Address: Jumeirah Beach Road, Umm Suqeim 3, Dubai, United Arab Emirates, Dubai, Dubai Emirate, AE
Rating: 9.2

What guests think

Across recent reviews, Jumeirah Burj Al Arab Dubai is celebrated for its iconic design, spacious duplex suites with sweeping sea views, polished cleanliness, and attentive staff and butlers who deliver a high level of personalized, memorable service.

Facilities like the pools, private beach, Talise Spa, and access to a nearby waterpark stand out, and many guests praise breakfast and restaurants, along with thoughtful extras and smooth in-room check-in. Recurring criticisms mention dated decor or wear in places, occasional maintenance issues, very high prices, child restrictions at some venues, and inconsistent or slow check-in/front-desk service. Expect lavish suites, polished service, and resort-style amenities, with a few service and upkeep blemishes.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests highlight excellent pools, a private beach, Talise Spa, and access to a nearby waterpark, with amenities feeling luxurious and sunbeds generally available. Some note visible wear around pool/decking, age limits at the infinity pool, occasional closures/restrictions, and slow valet/parking.

Related guest reviews

8

jim

14 Jul 2025

·

Stayed 2 nights

I knew the property was kind of dated going in, but I wanted the 90’s Arabic feeling so I was ok with it. Their self proclaimed 7 star status is maybe as dated as the bathrooms though. The wear and tear on carpets, exposed electric wiring on the way to the pool and buckling trex decking on the pool edge makes it feel less than a 5 star, especially for the price. The staff was very friendly, the pool area is really nice and beach is a short golf cart ride away with calm beautiful water and a striking view of the hotel, so overall, I do recommend staying here.

10

Andrew

7 Nov 2025

·

Stayed 3 nights

What a beautiful hotel, fantastic service and wonderfully relaxing. Everything is well thought through and it doesn't feel overly crowded. There was always sunbeds by the pool and afternoon tea in the skyview was perfect.

10

Håkon

7 Sept 2025

·

Stayed 1 night

Fantastisk hotell med glimrende spa og spisemuligheter

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10

david

20 Jan 2025

·

Stayed 3 nights

Fabulous hotel and even better with the swimming pool and facilities at the rear of the hotel compared to last time.

10

Hasan Berkay

19 Jul 2025

·

Stayed 5 nights

Nereden başlasam bilemiyorum. Yapılabilecek en güzel ve en lüks tatili yaptım. Saray gibi bir odada, en lüks denilen otellerde dahi olmayan imkanlar ve şatafatla geçen bir tatil oldu. Perdeleri ve kapıyı açmak için bile ayağa kalkmama gerek kalmıyordu çünkü uzaktan kumanda ile yapılabiliyordu. Altından muslukları, jakuzisi her şeyiyle en iyi ve en özelini sunmaya çalışmışlar. Güleryüzlü, kibar ve inanılmaz yardımsever personeliyle adeta size özel biri olduğunuzu hissettiren bir oteldi. Ta havalimanından itibaren her ihtiyacımla hızlıca ilgilenildi. Restoranları hem çok büyüktü, hem de kaliteli ürün ve bol çeşit içeriyordu. Manzaralı havuzu, bugüne kadarki en iyi masaj deneyimini sunan Talise spa ve masaj ekibi ve nicesi… Sabaha kadar anlatsam bitiremem öyle söyleyeyim. İmkanı olan herkesin mutlaka bir kez konaklaması gerekir.

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10

Tsunehiko

22 Nov 2023

·

Stayed 1 night

ホテル専有のプールとビーチが最高でした！また利用したいです。

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10

Estanislas

31 Dec 2023

·

Stayed 9 nights

We had an amazing stay at Burj Al Arab's panoramic suite! The Rolls Royce pick-up and city tour were luxurious, and our concierge made check-in a breeze. The view from our room surpassed expectations, and the amenities added to the exquisite experience. December offered fantastic outdoor options, including pools, the beach, and Wild Wadi’s Waterpark. The Talise Spa's Royal Rose Journey massage was a highlight. However, a small setback occurred at Al Muntaha restaurant, as it doesn't allow children under 8, impacting our anniversary plans. We opted for La Perle's show instead, a mesmerizing substitute. Despite this hiccup, our stay was exceptional. We rate it 5 stars, grateful for the helpful staff. Planning a return for a milestone celebration – Burj Al Arab stands out among luxury resorts, highly recommended for an extraordinary stay!

8

Juergen

12 Jun 2025

·

Stayed 1 night

Bei Ankunft erhält man eine Flasche Wasser, jedoch kein Glas. Welches Kind trinkt Wasser aus der Flasche und bei einer Frau hat das auch wenig Stil, auf die Nachfrage nach drei Gläsern kam die lapide Antwort "wir haben keine Gläser". Bei einem 5-7 Sterne Hotel nehme ich als Angestellter die Füße in die Hand und besorge drei Gläser. Weiterhin gibt man bei der Reservierung das Alter des Kindes an, in unserem Fall 8 Jahre. Es kommt nirgends der Hinweis, dass man erst ab 12 Jahre in den tollen Infinity Pool mit Ausblick hat, man wird auch hier lapidar auf den Kinderpool verwiesen.

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10

Julie

8 Oct 2025

·

Stayed 3 nights

Amazing. We got a great half board package which included Michelin star restaurants. The only complaint is the pool is in dire need of refurbishment. There were many cracked tiles and rust staining which was really out of place for such a beautiful property.

8

Chetan

22 Jul 2024

·

Stayed 1 night

Good. Took the tour prior as well. Parking takes time to retrieve car. Not a kid friendly hotel. Pools and most restaurants are not for kids. Better for couples

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Cleanliness

Many reviews describe rooms and public areas as immaculate or extremely clean. A few cite lapses or aging wear, such as dirty breakfast areas or staining around the pool.

Related guest reviews

10

Kerrie

8 Feb 2026

·

Stayed 3 nights

We had a very late check-in due to a flight. This was smooth and easy process in our room. Our room was immaculately tidy and clean. We are very comfortable in the suite. We didn’t need the butler service as we found it confusing with what they would do and what they wouldn’t do would stay again in a smaller room or even the same room without this butler. Service absolutely recommend to anyone.

10

Leslie

13 Oct 2025

·

Stayed 4 nights

Excellent breakfast, very friendly and polite personal, extremely clean

4

Adam

2 Feb 2024

·

Stayed 1 night

Sorry to say that this hotel has gone backwards over the last 5 years. The breakfast restaurant was awful, cramped and dirty. Service was average at best. Definitely not the place for families. Only one lift working at peak time for breakfast. English language levels were poor overall. Whole place is crying for a revamp. I hope one day it’ll improve as it’s an iconic venue. Won’t be back for a very long time

6

Ram

11 Oct 2025

·

Stayed 3 nights

The rooms were clean. Breakfast could have more variety

10

Wonjoon

9 Jun 2025

·

Stayed 2 nights

It was just perfect to have experiences. All amenities are good, room and facilities are clean, staff are just very friendly. Specially at the gate, door men are super! I would love to visit again if I could.

2

Roberto

7 Nov 2025

·

Stayed 3 nights

Not clean. They don’t honor any vip treatment from Expedia. Bad service

10

NGOK CHAU

31 Oct 2025

·

Stayed 1 night

超整潔房間，友善職員，酒店各方面設施超平預期，房間景觀是冇敵海景，沙灘。酒店餐廳的食物非常美味

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4

Lucy

4 Apr 2023

·

Stayed 2 nights

Property needs updating, the bathroom stuck like cigarettes, and the room made cracking noise all the time, like it’s falling apart, the bathroom shower made dripping noise in the drain for half an hour after shower was turned off.

10

Julie

8 Oct 2025

·

Stayed 3 nights

Amazing. We got a great half board package which included Michelin star restaurants. The only complaint is the pool is in dire need of refurbishment. There were many cracked tiles and rust staining which was really out of place for such a beautiful property.

10

Nicole

21 Jan 2024

·

Stayed 2 nights

Alles war einfach unbeschreiblich das beste Hotel das wir je besucht haben der Service Sauberkeit alles nicht zu beschreiben

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Rooms

Suites are very large—often duplex—with impressive sea views and comfortable beds, plus abundant in-room amenities. Several guests note dated decor and minor maintenance or noise issues, with some tech and fixtures showing age.

Related guest reviews

8

Seungduk

22 Jan 2025

·

Stayed 3 nights

아주 럭셔리한 경험..침실이 2층이라 왔다갔다 오히려 살짝 불편..창에 커다란 강철빔이 지나가는 방이라 교환해달라고 했더니 다른 층으로 해주었다..티백이 헝겊이 아니라 7성급에 어울리지않았다..위챗으로 연락하면 1분내 답이 바로 왔다..서비스 마인드가 무장된 종업원들이 항상 지니처럼 도와줬다.

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10

Alan

21 Oct 2024

·

Stayed 1 night

Staying at this hotel was a truly unique experience. We had a duplex suite, with lots of amenities. The upstairs bathroom had a whirlpool bathtub in addition to a great shower. The breakfast buffet was extensive and delicious. The staff, at all stages of our stay, were polite and engaging.

8

jim

14 Jul 2025

·

Stayed 2 nights

I knew the property was kind of dated going in, but I wanted the 90’s Arabic feeling so I was ok with it. Their self proclaimed 7 star status is maybe as dated as the bathrooms though. The wear and tear on carpets, exposed electric wiring on the way to the pool and buckling trex decking on the pool edge makes it feel less than a 5 star, especially for the price. The staff was very friendly, the pool area is really nice and beach is a short golf cart ride away with calm beautiful water and a striking view of the hotel, so overall, I do recommend staying here.

10

Terry

1 Oct 2025

·

Stayed 4 nights

Only item is that your wireless chargers in the room are dated and most parts don’t work. Only one of the usb ports on one charging station worked. Funny for a place that is 7stars and that for the rest is very ontop of it all. There is the Marina district about 20 min drive that is nice place to stay as well with a large variety of places in its vicinity. But I did truly enjoy my stay.

10

Hussain

15 Sept 2025

·

Stayed 7 nights

My stay in the two-floor luxury suite was exceptional. The space is large and very well designed, giving both the comfort of home and the professionalism needed for business travel. The separation of the two floors made it easy to balance work and rest, and the suite had all the modern amenities I required. The staff were attentive and responsive, and the service exceeded expectations. This property combines luxury, convenience, and a professional environment perfect for business travelers or anyone seeking a high-end experience.

8

AYARI

27 Dec 2023

·

Stayed 1 night

気になった点・夜中に上の階の騒音が気になった・朝食の品数が少ないスタッフの対応が非常に良かったのと、部屋は凄く快適だったのでまた泊まりたいと思う

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10

Eduardo

10 Dec 2024

·

Stayed 1 night

Burj Al Arab is really the best worldwide hotel. This is why many people call this hotel 7 stars. Despite the high price, it is worthy all. Rooms are amazing, unforgettable, super comfortable, huge size, and with great views around. Restaurants are at top world quality. Breakfast buffet by the sea was the best we have been, with a high personalized attention, with almost all “a la carte”. You really feel like a”king” in this hotel. We will recommend it to friends, family members, and everybody else. No one could be better! We want to highlight the attention we received from Ulises at front desk since the beginning to the end of the stay. He was all the time pending on our needs and wishes. Everything with him ran smoothly and fast. Thanks a lot Ulises, we won’t forget you. Our butler, Mr. Abhinav, did an excellent job since our arrival at floor 20th. He was pending on all for us. Bottom line, we don’t think that there is another hotel better than Burj Al Arab worldwide. Thanks.

4

Lucy

4 Apr 2023

·

Stayed 2 nights

Property needs updating, the bathroom stuck like cigarettes, and the room made cracking noise all the time, like it’s falling apart, the bathroom shower made dripping noise in the drain for half an hour after shower was turned off.

10

Anita

2 May 2025

·

Stayed 6 nights

We had a super relaxing stay. We were looked after superbly by all staff bar one. She barge in the lift and went up despite our lift travelling downwards. The hotel is now 20 years old and shows in some places but this did not detract from the opulence and service with a smile. The bedding and bed was pure luxury. Looking forward to returning!

10

Amit

1 Dec 2025

·

Stayed 1 night

Excellent hotel. Everything was good about it including the suite, decor, amenities and food.

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Service

Staff and butlers are widely praised for warm, attentive service, with many calling it world-class. Reported issues include inconsistent or slow check-in/front desk, occasional rudeness, upgrade/room allocation problems, and uneven VIP recognition.

Related guest reviews

8

Simon Zhiping

27 Nov 2024

·

Stayed 4 nights

I just need to complain about the front gate security, no help ! I was there with a tour bus send us there at the date of check in hotel, after loaded my luggages and standing outside hotel for almost 40mins under the sun and ask for security to help to call to get in with luggage’s but nobody care!

6

Christopher

5 Mar 2024

·

Stayed 1 night

Nice building but the valet staff is incredibly unprofessional. I couldn’t believe they were cursing, yelling at taxi drivers and paying little attention to guests . I felt like I was at extended stay near south beach. Also- check in is slow. Really slow. It took us 30 mins just to check in. This is supposed to be a luxury hotel. Average 3 stars.

8

Adriana

18 May 2025

·

Stayed 1 night

We went to celebrate our anniversary and they did nothing for us, there was no extra touch from them to make a special stay for us. Only at the end because I told them they brought a cake. The staff seem very new and the service of them was not to the standards of Burj Al Arab, at the reception specially they seem completely inexperienced

10

Stanley M

14 Jun 2025

·

Stayed 1 night

Excellent service.

6

Kamal

1 Oct 2023

·

Stayed 3 nights

The staff at check-in and registration including the manager of that division are absolutely incompetent if not useless. The rest of customer facing staff are outstanding, Omar provided us with world class service. I stayed at the Royal Atlantis the week before checking into Burj-Alarab and I felt like I downgraded.

4

Jun Qi

27 Nov 2024

·

Stayed 1 night

I paid for a panoramic suite and they gave me an “upgrade” to a 2 bedroom suite which is definitely not what I wanted! I only have 2 people so it’s totally unnecessary to give me 2 bedrooms. I wanted the floor to ceiling view which is why I booked the panoramic suite. We checked in at around 1:30pm and clearly declined the “upgrade”, yet they failed to give us the original panoramic suite we booked. They have other people checking in after us and still got the panoramic room. The staff did not check with those people to see if they wanted upgrade instead. I know because my friend checked in 1 hour after me and still got the panoramic suite and the staff didn’t ask them to give them the upgrade (not that they wanted it), but my point was the staff did not try to fix the problem! They just forced us to accept a room we didn’t want and just comp our meals. But I’m not here for free meals! I feel like the staff did nothing trying to give us our original room back! Plus for a hotel with such high prestige, it should not overbook the room! Initially they said our room had “issues”, then later slipped and said they tried to get our room back but couldn’t! So obviously they gave my room to someone else! We wasted several hours trying to resolve this thus couldn’t enjoy the hotel as much as we had hoped. I am very disappointed with the staff and management!

10

Roshan

9 Nov 2025

·

Stayed 1 night

Absolutely world class, excellent service, exceptional hotel and staff who go out of their way to make the experience special. I will definitely return

10

Mohammad

16 Apr 2025

·

I visit Dubai every year, and no hotel comes close to the Burj Al Arab. Even after 24 years, the service remains on an exceptional level of luxury and professionalism. From the moment we arrived, the welcome – especially for my children – was incredibly warm and professional. It’s rare to experience such genuine hospitality these days. The check-in was smooth, elegant, and made us feel like VIPs right away. The facilities are out of this world: the water park, swimming pool, and especially the butler service – everything is extravagant and beautifully managed. Every detail is taken care of with the highest standards. For me, the Burj Al Arab is and will always be the best hotel in the world. I will continue to reserve here every time I come to Dubai. Highly recommended for anyone seeking the ultimate luxury experience!

6

Mohabbat Pal

11 Nov 2025

·

Stayed 2 nights

Beautiful Hotel but Fell Short of Expectations I recently stayed at the Burj Al Arab, and while the experience was certainly luxurious, it didn’t quite live up to the “world’s most luxurious hotel” reputation. The architecture and views are undeniably stunning — the design is iconic, and the interiors are beautifully maintained. The suite was spacious and well-appointed, with great attention to detail. However, the overall experience didn’t feel as exceptional as I expected. The service was polite but somewhat inconsistent — at times slow, and not as personalized as one might expect from such a prestigious property. Overall, it was a pleasant stay, but not quite the flawless, over-the-top luxury experience I had imagined. For the price and reputation, I expected more attention to detail and warmth in the service.

10

Gamze

4 May 2025

·

Stayed 4 nights

This is our second stay at the Burj and it is amazing every time! Check in is fast and efficient, rooms are spacious clean with great amenities. Great butler service, room service is quick and delicious. Breakfast is great and service is top notch.

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Location

Scenic waterfront setting away from the city center; taxis are commonly needed, and the beach is reached by a short buggy ride. Some appreciate the quiet, while others find the location less convenient.

Related guest reviews

8

jim

14 Jul 2025

·

Stayed 2 nights

I knew the property was kind of dated going in, but I wanted the 90’s Arabic feeling so I was ok with it. Their self proclaimed 7 star status is maybe as dated as the bathrooms though. The wear and tear on carpets, exposed electric wiring on the way to the pool and buckling trex decking on the pool edge makes it feel less than a 5 star, especially for the price. The staff was very friendly, the pool area is really nice and beach is a short golf cart ride away with calm beautiful water and a striking view of the hotel, so overall, I do recommend staying here.

8

Alexander

23 Feb 2024

·

Stayed 2 nights

Unique location. Being by the water away from the city center is a plus for holiday. Excellent facilities. Outstanding staff/service. Decor is very “Las Vegas” glitzy and may seem less than elegant to some. Apparently they don’t double check work of housekeeping prior to releasing room. We found a nail file behind the door in the second bathroom. Some furnishings are a bit worn (dusting lampshades daily likely leads them to be off kilter). Some room lights didn’t dim properly like the others indicating bulb replacement was needed but had not been noted. So outstanding in many ways but not absolute perfection as a standard. Some delays for services.

10

Terry

1 Oct 2025

·

Stayed 4 nights

Only item is that your wireless chargers in the room are dated and most parts don’t work. Only one of the usb ports on one charging station worked. Funny for a place that is 7stars and that for the rest is very ontop of it all. There is the Marina district about 20 min drive that is nice place to stay as well with a large variety of places in its vicinity. But I did truly enjoy my stay.

10

Randy

18 Mar 2023

·

Stayed 2 nights

As soon as you step on the property you are in their zone, a safe, secured, luxury, service minded zone. The hotel is everything that has been written about it, from the rooms, lobby, pool area, and service.

10

Joaquim

27 Dec 2023

·

Stayed 2 nights

Ótima estadia digna de 7 estrelas Pena a localização não ser uma das melhores do Dubai

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8

Maki

14 Apr 2023

·

Stayed 1 night

サービスが素晴らしかった。ただアクセス面ではタクシーが必須。

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Dining

Breakfast and on-site restaurants receive strong praise for quality, with afternoon tea frequently highlighted. Downsides include very high prices, limited breakfast selection in some stays, inconsistent service at certain venues, and age restrictions for specific restaurants.

Related guest reviews

8

ALEXANDRE

18 Nov 2024

·

Stayed 5 nights

O hotel pelo preço exorbitante ele deixa a desejar ! O preço da diária é muito caro! Teria que ser um atendimento muito melhor ! Qualidade dos alimentos deixa a desejar e os preços exorbitantes de para pedir uma água ou alguma comida trivial é fora do comum !!

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10

Andrew

7 Nov 2025

·

Stayed 3 nights

What a beautiful hotel, fantastic service and wonderfully relaxing. Everything is well thought through and it doesn't feel overly crowded. There was always sunbeds by the pool and afternoon tea in the skyview was perfect.

4

Adam

2 Feb 2024

·

Stayed 1 night

Sorry to say that this hotel has gone backwards over the last 5 years. The breakfast restaurant was awful, cramped and dirty. Service was average at best. Definitely not the place for families. Only one lift working at peak time for breakfast. English language levels were poor overall. Whole place is crying for a revamp. I hope one day it’ll improve as it’s an iconic venue. Won’t be back for a very long time

6

Ram

11 Oct 2025

·

Stayed 3 nights

The rooms were clean. Breakfast could have more variety

10

Fiona

27 Nov 2024

·

Stayed 1 night

Amazing service . Especially from Dior and Fraser at breakfast . Dinner had its highs and lows . Room breathtaking and very comfortable

10

Estanislas

31 Dec 2023

·

Stayed 9 nights

We had an amazing stay at Burj Al Arab's panoramic suite! The Rolls Royce pick-up and city tour were luxurious, and our concierge made check-in a breeze. The view from our room surpassed expectations, and the amenities added to the exquisite experience. December offered fantastic outdoor options, including pools, the beach, and Wild Wadi’s Waterpark. The Talise Spa's Royal Rose Journey massage was a highlight. However, a small setback occurred at Al Muntaha restaurant, as it doesn't allow children under 8, impacting our anniversary plans. We opted for La Perle's show instead, a mesmerizing substitute. Despite this hiccup, our stay was exceptional. We rate it 5 stars, grateful for the helpful staff. Planning a return for a milestone celebration – Burj Al Arab stands out among luxury resorts, highly recommended for an extraordinary stay!

10

Pau César

13 Jan 2026

·

Stayed 2 nights

Café da manhã incrível. Hotel icônico

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10

Jose

22 Jan 2024

·

Stayed 2 nights

So beautiful but the alcohol drinks are so expensive 80 us$ for a glass of champagne 50 to 60 for a Martini

10

Eduardo

10 Dec 2024

·

Stayed 1 night

Burj Al Arab is really the best worldwide hotel. This is why many people call this hotel 7 stars. Despite the high price, it is worthy all. Rooms are amazing, unforgettable, super comfortable, huge size, and with great views around. Restaurants are at top world quality. Breakfast buffet by the sea was the best we have been, with a high personalized attention, with almost all “a la carte”. You really feel like a”king” in this hotel. We will recommend it to friends, family members, and everybody else. No one could be better! We want to highlight the attention we received from Ulises at front desk since the beginning to the end of the stay. He was all the time pending on our needs and wishes. Everything with him ran smoothly and fast. Thanks a lot Ulises, we won’t forget you. Our butler, Mr. Abhinav, did an excellent job since our arrival at floor 20th. He was pending on all for us. Bottom line, we don’t think that there is another hotel better than Burj Al Arab worldwide. Thanks.

10

Amit

1 Dec 2025

·

Stayed 1 night

Excellent hotel. Everything was good about it including the suite, decor, amenities and food.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$1,820
February	US$1,851
March	US$1,612
April	US$1,545
May	US$1,185
June	US$959
July	US$974
August	US$970
September	US$1,105
October	US$1,846
November	US$1,998
December	US$2,230

Jumeirah Burj Al Arab Dubai

Prices for Jumeirah Burj Al Arab Dubai

Monthly average prices

About this property

Location

Room options

Duplex Sky One Bedroom Suite, High Floor, Butler, Hermès Amenities, Spa & Beach Club Access (170Sqm)

Duplex Club Suite, Butler, Hermès Amenities, Spa & Beach Club Access (330Sqm)

Duplex Presidential Two Bedroom Suite Sea View with Butler Service (Duplex Suite 7180 Ft²)

Duplex One Bedroom Suite, Butler, Hermès Amenities, Spa & Beach Club Access (170Sqm)

Duplex Diplomatic Three Bedroom Suite, Butler, Hermès Amenities, Spa & Beach Club Access (670Sqm)

Duplex Panoramic Suite, Butler, Hermès Amenities, Spa & Beach Club Access (225Sqm)

Duplex Two Bedroom Suite, Butler, Hermès Amenities, Spa & Beach Club Access (335Sqm)

Duplex Sky Two Bedroom Suite, High Floor, Butler, Hermès Amenities, Spa & Beach Club Access (335Sqm)

Guest reviews of Jumeirah Burj Al Arab Dubai

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Jumeirah Burj Al Arab Dubai

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