Is parking available at the property?

Yes, free valet parking is available onsite, along with limited parking options.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 6:30 AM to 11 AM for a fee of approximately AED 150 for adults and AED 75 for children.

Are pets allowed at the property?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

Is there an airport shuttle service available?

Yes, a roundtrip airport shuttle is provided for a surcharge of AED 263 per vehicle (one-way, maximum occupancy 3). Guests must contact the property 24 hours prior to arrival to arrange the transfer.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas and rooms. Elevators are available for ease of access.

Where is the property located in relation to key landmarks?

The hotel is located in Al Barsha, just steps from Ski Dubai and Mall of the Emirates. It is approximately 3.6 miles from Souk Madinat Jumeirah and 5.4 miles from Kite Beach.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available for guests. The pool is operational year-round.

What are the policies for guests staying with children?

One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of AED 150 per night, subject to availability and advance request. Cribs are not mentioned in the provided information.

Kempinski Hotel Mall of the Emirates, Dubai

Average nightly price at Kempinski Hotel Mall of the Emirates, Dubai by month, last 12 months (USD)
Month	Average price
January	US$433
February	US$457
March	US$279
April	US$326
May	US$247
June	US$234
July	US$243
August	US$231
September	US$237
October	US$402
November	US$543
December	US$575

What guests think

At Kempinski Hotel Mall of the Emirates, Dubai, travelers frequently commend the friendly, professional staff and the unmatched convenience of being attached to the Mall, though feedback varies on room experience and amenities depending on placement, upkeep, and expectations.

Many guests like clean, spacious rooms and family-friendly access to Ski Dubai, restaurants, and shops. Repeated concerns include cigarette or musty smells, dated or finicky climate controls, occasional maintenance faults, poor views or noise from mechanical equipment, and uneven check-in or follow-up on requests. Breakfast is often praised, though a few found it average or pricey, and traffic outside can be heavy. Expect a convenient, comfortable base best suited to shoppers and families.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Outdoor pool and spa are available, valet parking is praised, and executive lounge access is mentioned. Downsides include a small pool, lack of kids’ play area, lobby lacking a proper bar feel, and occasional Wi‑Fi issues.

Related guest reviews

10

helena

16 Dec 2023

·

Stayed 5 nights

Always effective hotel and top personal at the front desk. Excellent housekeeping and pool personal. If you want a hotel that has a a working fast front dest stuff then this is the hotel in dubai.

10

Mouhamad

13 Oct 2023

·

Stayed 7 nights

Excellent service with friendly staff. Room are clean and wonderful Valet parking is great. Very close to the mall. You can get into traffic when you plan to leave the hotel. So always give your self extra time specially during weekends I will definitely stay In this hotel again

10

Mariam

29 Jan 2022

·

Stayed 4 nights

Hôtel très agréable le spa divin Le seul soucis se pose lorsqu’on veut commander des repas en chambre le service ne répond pratiquement jamais vous promet de vous rappeler en vain…

10

helena

4 Apr 2023

·

Stayed 2 nights

This is our favorite hotel in dubai. Very effective and attentive staff..pool guys are fantastic and always welcoming so are even door men. Reception personal is effective. Minus wifi was acting up a lot this time..

4

Veronica

4 Apr 2025

·

Stayed 5 nights

Room was smelling cigarette. Staff was nice but did not solve problem. Executive lounge closed too early. Not allowed to take food form executive lounge. Took me wrong room when checked in. Very disorganized.

10

Mohamed Mahmoud

13 Jun 2023

·

Stayed 2 nights

Overall it was very good short stay. The facility and the rooms are not new but well maintained. Breakfast was great. Being connected to the mall is a major plus. My only drawback was I requested couple of fever reduction pills at night so they sold me a relief package that includes many stuff (condoms, stuff for ladies and other things) that I didn’t need.. Other than that all was good.

10

Tzvika

25 Nov 2025

·

Stayed 4 nights

The hotel is connected to the Mall opposite the Emirates, which is an excellent and very convenient location both in terms of transportation and the opportunity to spend time in this mall, which even has a snow skiing resort. The hotel staff is kind, the breakfast is good, there is an outdoor pool, and the rooms are clean and pleasant. I highly recommend the hotel.

8

Muhammad

2 Jan 2024

·

Stayed 1 night

It was amazing, cleaning was very good specially praveen cleaner did very good job, Toilet, room design and furniture provided is marvellous, some issues also found like mattress is not so good cattle not provided in the room swimming pool is very small and no kids playarea and kids activities.

10

Iman

30 Jan 2023

·

Stayed 3 nights

After I reviewed on Expedia that I didn't receive the vip upgrade (room not available) or amenity. The hotel contacted me during my stay to offer the upgraded amenity of lounge access which includes breakfast. I appreciated it.

6

Michael

7 Mar 2024

·

Stayed 3 nights

Lobby lacks bar, coffee shop is in the lobby with people checking in….not a good look for a coffee. All a bit clinical.

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Cleanliness

Many reviews note very clean rooms and well-kept spaces, but several report cigarette or musty odors and inconsistent housekeeping, including missed cleanings or smelly linens.

Related guest reviews

2

Wajih

29 Nov 2025

·

Stayed 6 nights

I was extremely disappointed with my stay. From the moment we checked in, the hotel room had a strong, moldy smell that made the stay uncomfortable. We reported the issue immediately, but it took the hotel two full days to respond. When they finally did, they gave us an air dehumidifier, which ended up filling with water every 10 hours, yet the room still smelled moldy. This is not what I expect from a hotel that claims to provide a comfortable and healthy environment. The slow response and lack of a real solution were very frustrating. I sincerely hope the management addresses this issue so future guests don’t go through the same experience. To be objective staff were extremely nice, location was ideal with direct access to the mall of the Emirates. Room was clean.

8

Bader

27 Apr 2023

·

Stayed 2 nights

excellent staff and room is very clean

8

Shrifa

19 Feb 2026

·

Stayed 5 nights

Clean room Staff were very helpful and courteous

10

Belaynesh

24 Apr 2025

·

Stayed 2 nights

Very clean, helpful staff and great location.

4

Vedat

14 Dec 2025

·

Stayed 14 nights

Odalar eski ve rutubet kokuyor klimalardan koku geliyor

6

Ashok

1 Jan 2024

·

Stayed 3 nights

It was a long awaited trip and considering the proximity to the shopping centre and my past experience ( 18 years back) chosen this property to surprise my family. Paid a premium for a three night stay wherein I had the opportunity to have stayed at Armani hotel for the price. The shuttle service driver at airport was very professional , pleasing and prompt. Despite giving all details and opted for upgrade , was asked to pay about 2000 dollars per night for a chalet upgrade (per night) and have made all the payments upfront and it took almost 30 minutes for a checkin after a 22 hr long flight. Could have been better if opted some water or some refreshments. Had given requests and opted to pay for to keep some local dates, chocolates, for my wife and son as a surprise and found none of them being there. Called the coincerige almost 3 times to remind them and waited till 11pm . The corner suite lot of space was wasted , could have used it better. No cutleries in the room, there was a drip leakage in the toilet from the bulb on top. couple of time the room was not even cleaned and bed not folded. the perfume in the entire floor was so so overpowering that we had to close the nostrils to avoid getting a head ache. Raised the issue the day before departure, and the service was much better after that and they tried to offer a complimentary ride to airport. I am from the service industry too, there was hardly any who was smiling and greeting u throughout.. Little disappointed

10

Mohammad

10 Mar 2023

·

Stayed 4 nights

It was the 1st time at this hotel and loved it . Will try this place again for sure . Very clean and high end

4

Veronica

4 Apr 2025

·

Stayed 5 nights

Room was smelling cigarette. Staff was nice but did not solve problem. Executive lounge closed too early. Not allowed to take food form executive lounge. Took me wrong room when checked in. Very disorganized.

4

M Usman

2 Feb 2025

·

Stayed 6 nights

As a solo couple who travel frequently and stay at luxury hotels every year (most recent being the Mandarin Oriental), I must say we’re extremely disappointed with Kempinski, a place we so looked forward to staying. Staying here for 6 nights at the Grand Deluxe (Suit), here’s what we observed: - For a luxury 5-star, the air-conditioning is poor (we switched rooms, same issue). - House keeping is not even as good as a regular 4-star hotel. They’ll disturb you every morning at 9:30 or so unless you have a DND sign on, and in that case, they won’t make up your room till late in the evening. - Buffet breakfast is just average, nothing special. If you want to know what special is, check Mandarin Oriental. - Hospitality is not even close to a luxury 5-star. From check-in to check-out, nothing special at all for the money you’re paying. The list goes on but keeping it short, I wouldn’t be staying here ever again and spend my money elsewhere for sure!

6

Ayesha

15 Nov 2023

·

Stayed 1 night

The hotel was only good to come back and sleep in. I chose it for the location due to work commitments (opens into the Mall). View from room was awful - pipes etc. No iron provided with the room, safe vault did not work (lock not working), power socket next to bed did not work, extra towels did not smell good. Concierge welcome service not great. As good as a basic hotel on this occasion.

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Rooms

Rooms are generally spacious and comfortable, with some suites and ski chalets praised. Recurring issues include dated or finicky AC/controls, maintenance problems (tubs, showers), noise and poor views facing HVAC equipment, and occasional in-room amenity gaps.

Related guest reviews

10

Peter

13 Nov 2023

·

Stayed 4 nights

Property and staff were great but the room location was very disappointing as all we saw was big air conditioning pipes.

10

Louis

5 Dec 2025

·

Stayed 2 nights

Excelente hotel. Funcionários prestativos. Ótima localização. Quartos espaçosos.

10

Ali

15 Dec 2023

·

Stayed 3 nights

The hotel was clean. Staff were friendly and helpful. The only negative would be that the technology in the room is old and you need to go switch off each light individually.

6

MOHAMMAD TASLEEM

21 Jan 2024

·

Stayed 2 nights

Shower was terrible did not work properly

10

Brian

23 Jun 2025

·

Stayed 3 nights

Beautiful rooms and good service

4

M Usman

2 Feb 2025

·

Stayed 6 nights

As a solo couple who travel frequently and stay at luxury hotels every year (most recent being the Mandarin Oriental), I must say we’re extremely disappointed with Kempinski, a place we so looked forward to staying. Staying here for 6 nights at the Grand Deluxe (Suit), here’s what we observed: - For a luxury 5-star, the air-conditioning is poor (we switched rooms, same issue). - House keeping is not even as good as a regular 4-star hotel. They’ll disturb you every morning at 9:30 or so unless you have a DND sign on, and in that case, they won’t make up your room till late in the evening. - Buffet breakfast is just average, nothing special. If you want to know what special is, check Mandarin Oriental. - Hospitality is not even close to a luxury 5-star. From check-in to check-out, nothing special at all for the money you’re paying. The list goes on but keeping it short, I wouldn’t be staying here ever again and spend my money elsewhere for sure!

6

Danielle

5 Aug 2023

·

Stayed 4 nights

The maintenance of the hotel needs to improve, my tub was broke my entire stay even after reporting it, one of the two shower heads was busted and not fixed until two days later which housekeeping did not use water to clean those areas and or failed to report the issue as well. Overall the hotel room is very spacious and beautiful.

10

Mariana

23 Aug 2024

·

Stayed 4 nights

Tout est parfait! Sauf la climatisation dans la chambre. Elle était bloquée à une température très froide. La commande sur le mur ne fonctionnait pas.

6

Ayesha

15 Nov 2023

·

Stayed 1 night

The hotel was only good to come back and sleep in. I chose it for the location due to work commitments (opens into the Mall). View from room was awful - pipes etc. No iron provided with the room, safe vault did not work (lock not working), power socket next to bed did not work, extra towels did not smell good. Concierge welcome service not great. As good as a basic hotel on this occasion.

10

ismail

3 Apr 2023

·

Stayed 3 nights

Massive rooms Close proximity to mall

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Service

Staff are widely described as friendly, professional, and attentive, with effective front desk and butler service noted. Some guests experienced slow responses, check-in delays, disorganization, and billing or request handling problems.

Related guest reviews

10

Naveed

18 May 2023

·

Stayed 3 nights

Expedia forgot to mention to the hotel that my breakfast was included and Expedia didn't respond to hotel nor my long chat with them. However the the hotel front office manager was kind enough to offer breakfast on behalf of the hotel really disappointed with Expedia on this account. Nor did I receive any benefit of being an Expedia gold member.

2

Wajih

29 Nov 2025

·

Stayed 6 nights

I was extremely disappointed with my stay. From the moment we checked in, the hotel room had a strong, moldy smell that made the stay uncomfortable. We reported the issue immediately, but it took the hotel two full days to respond. When they finally did, they gave us an air dehumidifier, which ended up filling with water every 10 hours, yet the room still smelled moldy. This is not what I expect from a hotel that claims to provide a comfortable and healthy environment. The slow response and lack of a real solution were very frustrating. I sincerely hope the management addresses this issue so future guests don’t go through the same experience. To be objective staff were extremely nice, location was ideal with direct access to the mall of the Emirates. Room was clean.

8

Shrifa

19 Feb 2026

·

Stayed 5 nights

Clean room Staff were very helpful and courteous

6

Ashok

1 Jan 2024

·

Stayed 3 nights

It was a long awaited trip and considering the proximity to the shopping centre and my past experience ( 18 years back) chosen this property to surprise my family. Paid a premium for a three night stay wherein I had the opportunity to have stayed at Armani hotel for the price. The shuttle service driver at airport was very professional , pleasing and prompt. Despite giving all details and opted for upgrade , was asked to pay about 2000 dollars per night for a chalet upgrade (per night) and have made all the payments upfront and it took almost 30 minutes for a checkin after a 22 hr long flight. Could have been better if opted some water or some refreshments. Had given requests and opted to pay for to keep some local dates, chocolates, for my wife and son as a surprise and found none of them being there. Called the coincerige almost 3 times to remind them and waited till 11pm . The corner suite lot of space was wasted , could have used it better. No cutleries in the room, there was a drip leakage in the toilet from the bulb on top. couple of time the room was not even cleaned and bed not folded. the perfume in the entire floor was so so overpowering that we had to close the nostrils to avoid getting a head ache. Raised the issue the day before departure, and the service was much better after that and they tried to offer a complimentary ride to airport. I am from the service industry too, there was hardly any who was smiling and greeting u throughout.. Little disappointed

10

helena

16 Dec 2023

·

Stayed 5 nights

Always effective hotel and top personal at the front desk. Excellent housekeeping and pool personal. If you want a hotel that has a a working fast front dest stuff then this is the hotel in dubai.

10

Mouhamad

13 Oct 2023

·

Stayed 7 nights

Excellent service with friendly staff. Room are clean and wonderful Valet parking is great. Very close to the mall. You can get into traffic when you plan to leave the hotel. So always give your self extra time specially during weekends I will definitely stay In this hotel again

10

WAI MING

26 Aug 2025

·

Stayed 2 nights

All staff are really friendly

10

Janet

8 Feb 2025

·

Stayed 3 nights

Our chalet, the staff and the butler service was all amazing

2

ALI

29 Oct 2023

·

Stayed 1 night

The front desk reception he have light at my sister my mother and sister ask for connecting room after finishing getting the key when they went up they found that these two rooms are not connected room again. She ask him if he can get a connected room. he said that I don’t have a connecting roomand when she said she will leave she will not stay in the hotel and duty manager he called. He said we can give you a connected room during that time they were very upset and they left the hotel he promised he will refund all the money.

4

Veronica

4 Apr 2025

·

Stayed 5 nights

Room was smelling cigarette. Staff was nice but did not solve problem. Executive lounge closed too early. Not allowed to take food form executive lounge. Took me wrong room when checked in. Very disorganized.

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Location

Direct connection to the Mall of the Emirates and nearby Metro is a major convenience for shopping, dining, and families. Trade-offs include heavy traffic and a less relaxing, resort-style setting, with some highway noise.

Related guest reviews

10

Graham

8 Mar 2025

·

Stayed 4 nights

Well located at Mall of Emirates, next to the Metro

10

Karima

23 Oct 2023

·

Stayed 4 nights

Fijne locatie beetje in het midden van alles en verbonden met de mall of the emirates

10

Arthur Ubaka

22 Jan 2025

·

Stayed 5 nights

Convenient location if you need to balance Abu Dhabi and Dubai. Private, good size rooms.

10

Mouhamad

13 Oct 2023

·

Stayed 7 nights

Excellent service with friendly staff. Room are clean and wonderful Valet parking is great. Very close to the mall. You can get into traffic when you plan to leave the hotel. So always give your self extra time specially during weekends I will definitely stay In this hotel again

8

Fouad

30 Aug 2023

·

Stayed 3 nights

Traffic around the hotel was very bad

8

Asma

22 Jun 2025

·

Stayed 1 night

For the summer, best to be by the mall because the weather is very hot.

10

Sulaiman

15 May 2023

·

Stayed 2 nights

Great location, easy access to Mall of Emirates.

10

Tzvika

25 Nov 2025

·

Stayed 4 nights

The hotel is connected to the Mall opposite the Emirates, which is an excellent and very convenient location both in terms of transportation and the opportunity to spend time in this mall, which even has a snow skiing resort. The hotel staff is kind, the breakfast is good, there is an outdoor pool, and the rooms are clean and pleasant. I highly recommend the hotel.

10

Moayad

8 Oct 2023

·

Stayed 4 nights

The room was great and the location was as well. Being connected to a mall makes everything much more enjoyable because of the restaurants, shopping, and even other activities. The staff were great and very respectful. I would stay here again for sure.

8

Porter

21 Apr 2023

·

Stayed 4 nights

I have mixed feelings. The first room I was assigned smelled of cigarettes smoke and it took a while for them to find me a new room, although eventually they did any it was fine, although it did not have the view I had requested and was very noisy due to proximity to the highway. They did call me after two days to offer to move me to a quieter room with a nicer view, which was exceptional customer service. I would also say that the location has its advantages and disadvantages. On the plus side, if you like to shop, it is literally connected to the Mall of the Emirates. So you are only 3 mins from food and shopping and do not even need to go outside of the weather is hot. However, this also means it is not really relaxing like if you stayed on the Palm J or at the Marina. Even by the pool, there was always lots of traffic noise.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for quality and variety, and restaurant staff are commended. Some guests found breakfast average or overpriced, and one mentioned a damp smell in the restaurant.

Related guest reviews

10

Irman

1 Jan 2024

·

Stayed 13 nights

Mohammed the manager at Olea restaurant was very friendly and helpful!

10

Sasha

14 Apr 2023

·

Stayed 7 nights

Awesome stay. Staff was very helpful and friendly. The hotel location is quite convenient. The room was quite comfortable for a family of 4 of whom are 2 young boys. Breakfast had a bit of everything imaginable. Overall, no complaints and would probably repeat if we go back to Dubai.

4

Giovanni

24 Jul 2025

·

Stayed 3 nights

La struttura non mi è per niente piaciuta , le camere erano nuove tuttavia c’era un odore terribile .. era impossibile aprire la finestra per via del rumore di ventole proveniente dall esterno ! Abbiamo provato a fare colazione in albergo e anche questa non è stata per nulla soddisfacente ed estremamente cara .. sicuramene non ci torneremo

10

Reuben

31 Jan 2023

·

Stayed 2 nights

Good service brilliant breakfast

4

M Usman

2 Feb 2025

·

Stayed 6 nights

As a solo couple who travel frequently and stay at luxury hotels every year (most recent being the Mandarin Oriental), I must say we’re extremely disappointed with Kempinski, a place we so looked forward to staying. Staying here for 6 nights at the Grand Deluxe (Suit), here’s what we observed: - For a luxury 5-star, the air-conditioning is poor (we switched rooms, same issue). - House keeping is not even as good as a regular 4-star hotel. They’ll disturb you every morning at 9:30 or so unless you have a DND sign on, and in that case, they won’t make up your room till late in the evening. - Buffet breakfast is just average, nothing special. If you want to know what special is, check Mandarin Oriental. - Hospitality is not even close to a luxury 5-star. From check-in to check-out, nothing special at all for the money you’re paying. The list goes on but keeping it short, I wouldn’t be staying here ever again and spend my money elsewhere for sure!

10

Mohamed Mahmoud

13 Jun 2023

·

Stayed 2 nights

Overall it was very good short stay. The facility and the rooms are not new but well maintained. Breakfast was great. Being connected to the mall is a major plus. My only drawback was I requested couple of fever reduction pills at night so they sold me a relief package that includes many stuff (condoms, stuff for ladies and other things) that I didn’t need.. Other than that all was good.

10

Tzvika

25 Nov 2025

·

Stayed 4 nights

The hotel is connected to the Mall opposite the Emirates, which is an excellent and very convenient location both in terms of transportation and the opportunity to spend time in this mall, which even has a snow skiing resort. The hotel staff is kind, the breakfast is good, there is an outdoor pool, and the rooms are clean and pleasant. I highly recommend the hotel.

10

Iman

30 Jan 2023

·

Stayed 3 nights

After I reviewed on Expedia that I didn't receive the vip upgrade (room not available) or amenity. The hotel contacted me during my stay to offer the upgraded amenity of lounge access which includes breakfast. I appreciated it.

10

Maryam

6 Feb 2025

·

Stayed 7 nights

I loved the hotel overall The welcoming staffs, the lux and great services if the room, the great breakfast buffet &… Beside, it was so close to the mall of Emirates which would give massive options for dining and coffee shops and shopping I would choose there again In the future.

6

Jessica Ziba

27 Jan 2023

·

Stayed 7 nights

The room I was in was extremely noisy it was next to a power station or something. I had to keep my curtains closed as the view was the power station. All night long there were loud bangs and noises. I could not sleep. The restaurant had a damp smell which made enjoying my food hard.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $341	20 $341	21 $340	22 $336	23 $336	24 $337
25 $336	26 $335	27 $337	28 $339	29 $341	30 $339	31 $340

Su	Mo	Tu	We	Th	Fr	Sa
1 $384	2 $382	3 $380	4 $361	5 $340	6 $340	7 $340
8 $340	9 $338	10 $339	11 $339	12 $340	13 $336	14 $340
15 $338	16 $340	17 $339	18 $337	19 $340	20 $337	21 $363
22 $363	23 $363	24 $362	25 $340	26 $337	27 $340	28 $336
29 $340	30 $340

Kempinski Hotel Mall of the Emirates, Dubai

Prices for Kempinski Hotel Mall of the Emirates, Dubai

Monthly average prices

About this property

Location

Room options

Grand Deluxe Room

Aspen Three-Bedroom Ski Chalet-Access to Snow Park in Ski Dubai For 2 (Once Per Stay),Private Butler

Duplex Aspen Ski Chalet Access to Snow Park in Ski Dubai For 2, Private Butler

Executive Grand Deluxe Room Including Afternoon Tea Evening Cocktail Hours

Deluxe Room

Aspen Pool Chalet Private Butler, Including Afternoon Tea, Evening Cocktail Hours

Aspen Two-Bedroom Ski Chalet-Access to Snow Park in Ski Dubai For 2(Once Per Stay), Private Butler

Aspen Ski Chalet Access to Snow Park in Ski Dubai For 2 (Once Per Stay) Private Butler

Suite, Multiple Beds, City View

3 Bedroom Family Suite Including Afternoon Tea, Evening Cocktail Hours

Executive Suite Including Afternoon Tea, Evening Cocktail Hours

Superior Room

Diplomatic Suite Access to Snow Park in Ski Dubai For 2, Private Butler

Corner Suite Access to Snow Park in Ski Dubai For 2, Including Afternoon Tea

Guest reviews of Kempinski Hotel Mall of the Emirates, Dubai

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Kempinski Hotel Mall of the Emirates, Dubai

Considering this hotel for your Dubai trip?

Prices for upcoming dates

Business details