Phoenix Hotel
US$240
/ night
Avg. for October
Prices for Phoenix Hotel
Select dates to see prices and availability
US$240
/ night
Avg. for October
Monthly average prices
Nightly prices at Phoenix Hotel average US$120 in the cheapest month (January) and US$240 in the most expensive month (October), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$120 |
| February | US$130 |
| March | US$140 |
| April | US$159 |
| May | US$193 |
| June | US$181 |
| July | US$206 |
| August | US$169 |
| September | US$197 |
| October | US$240 |
| November | US$171 |
| December | US$240 |
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Oct · US$240
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Most expensive: October (~US$240)
Cheapest: January (~US$120)
About this property
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a television in a common area.
Amenities
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a television in a common area.
Business amenities
Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services.
Dining
You can enjoy a meal at the restaurant serving the guests of Phoenix Hotel, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge.
Rooms
Make yourself at home in one of the 125 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
Location
Located in London (London City Centre), Phoenix Hotel is within a 15-minute walk of Kensington Gardens and Kensington Palace. This hotel is 0.9 mi (1.5 km) from Hyde Park and 1.5 mi (2.5 km) from Marble Arch.
What's nearby
Queensway(0.1 Miles)
Kensington Gardens(0.3 Miles)
Portobello Road Market(0.5 Miles)
Kensington Palace(0.7 Miles)
Paddington Central(0.7 Miles)
Hyde Park(0.9 Miles)
Kensington High Street(1 Miles)
Holland Park(1.1 Miles)
Royal Albert Hall(1.2 Miles)
Imperial College London(1.3 Miles)
Oxford Street(1.5 Miles)
Marble Arch(1.5 Miles)
Cromwell Road(1.6 Miles)
Park Lane(1.6 Miles)
Lord's Cricket Ground(1.6 Miles)
London City Airport (LCY)(13.4 Miles)
Heathrow Airport (LHR)(15.3 Miles)
Gatwick Airport (LGW)(57.4 Miles)
Luton Airport (LTN)(36.9 Miles)
Farnborough (FAB)(38 Miles)
Non-smoking rooms
Tour desk
Dry cleaning
Housekeeping
Banquet facilities
Safe-deposit box
Location
1-8 Kensington Garden Square, Lancaster Gate, London, England, United Kingdom
Queensway (0.1 Miles)
Kensington Gardens (0.3 Miles)
Portobello Road Market (0.5 Miles)
Kensington Palace (0.7 Miles)
Paddington Central (0.7 Miles)
Hyde Park (0.9 Miles)
Room options
4
Executive Double Room
1 Extra-Large Double Bed
Sleeps 2
HeatingWi-Fi (Free)TV
4
Executive Twin Room
2 Single Beds
Sleeps 2
HeatingWi-Fi (Free)TV
4
Standard Twin Room, 2 Twin Beds
2 Single Beds
Sleeps 2
HeatingWi-Fi (Free)Crib(s) (Free)
4
Standard Single Room (1 Single Bed)
1 Single Bed
HeatingWi-Fi (Free)TV
4
Standard Quadruple Room, 1 Bedroom
4× Single Beds
Sleeps 4
HeatingWi-Fi (Free)Crib(s) (Free)
4
Standard Triple Room
3× Single Beds
Sleeps 3
HeatingWi-Fi (Free)Crib(s) (Free)
4
Standard Double Room, 1 Double Bed
1 Double Bed
Sleeps 2
HeatingWi-Fi (Free)Crib(s) (Free)
4
Exclusive Single Room (Small)
1 Double Bed
HeatingWi-Fi (Free)TV
Guest reviews of Phoenix Hotel
8.5
Very good
Based on 3,138 verified reviews
Who stays here?
Business
17%
Couple
27%
Family
22%
Group
14%
Solo
16%
What guests think
AI-generated summary based on recent guest reviews
At Phoenix Hotel, travellers consistently praise the convenient Bayswater/Notting Hill location near the Tube and parks, friendly staff, and generally clean, good-value rooms, while recurring drawbacks include compact spaces, warm rooms due to no air conditioning, and occasionally slow lifts.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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What guests think
At Phoenix Hotel, travellers consistently praise the convenient Bayswater/Notting Hill location near the Tube and parks, friendly staff, and generally clean, good-value rooms, while recurring drawbacks include compact spaces, warm rooms due to no air conditioning, and occasionally slow lifts.
Continental breakfast is frequently appreciated for value and variety, though a few guests find it basic or service slow for hot drinks. Bathrooms can be extremely tight, mattresses sometimes firm, and in-room safes or fridges are often unavailable. Expect a simple, well-located base with friendly service.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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AI-generated summary based on recent guest reviews
Facilities
The lift is repeatedly described as small and slow. Guests appreciate free luggage storage, and note a small on-site bar with limited hours; in-room safes are often absent.
Related guest reviews
8
Doreen
28 Nov 2023
·
Stayed 3 nights
The only thing the toilet tissue holder is broken, space is just enough for one to two person . The elevator is too small and very very slow you have to wait for a long time .The place is clean, convenient to walkable bus stations and restaurants. You can hear all steps upstairs who stays there. Staff are good. My stay is pleasant.
The only thing the toilet tissue holder is broken, space is just enough for one to two person . The elevator is too small and very very slow you have to wait for a long time .The place is clean, convenient to walkable bus stations and restaurants. You can hear all steps upstairs who stays there. Staff are good. My stay is pleasant.
10
Wiktor
21 Feb 2025
·
Stayed 2 nights
Really nice hotel close to the HydePark, so if you like morning runs, this location is perfect. A lot of dining options around. Close to two subway stations and to Paddington train station (where you can jump on the Elisabeth line that will take you to the airport). Staff really friendly and helpful (free deposit boxes at the reception). Room nice, warm and cozy. Small but you have everything you need in it. Good breakfast. I recommend this hotel for a short to medium length stay.
Really nice hotel close to the HydePark, so if you like morning runs, this location is perfect. A lot of dining options around. Close to two subway stations and to Paddington train station (where you can jump on the Elisabeth line that will take you to the airport). Staff really friendly and helpful (free deposit boxes at the reception). Room nice, warm and cozy. Small but you have everything you need in it. Good breakfast. I recommend this hotel for a short to medium length stay.
8
Ruthchele
11 Jul 2023
·
Stayed 2 nights
I like how convenient to and from train station ,I don’t like that has no fridge and no air condition.
I like how convenient to and from train station ,I don’t like that has no fridge and no air condition.
10
Anastasia
26 May 2024
·
Stayed 1 night
Decent size of the room, quite liked the hotel and the rooms are much bigger than rooms in many other hotels in London i stayed before. Luggage storage available. Overall stay was good. Wi-Fi was very good
Decent size of the room, quite liked the hotel and the rooms are much bigger than rooms in many other hotels in London i stayed before. Luggage storage available. Overall stay was good. Wi-Fi was very good
6
Stefian
28 Aug 2025
·
Stayed 2 nights
Reception entrance is very modern and stylish. My room was ok but very hot and humid in the evening. I had a fan but it wasn’t working properly so they replaced it with an old school van and it was a lot better. The lift was very slow and took too long to come. Breakfast options were ok, could be better. Was abit of a pain to get an uber to my locations, but I suppose that was because it was during the carnival period.
Reception entrance is very modern and stylish. My room was ok but very hot and humid in the evening. I had a fan but it wasn’t working properly so they replaced it with an old school van and it was a lot better. The lift was very slow and took too long to come. Breakfast options were ok, could be better. Was abit of a pain to get an uber to my locations, but I suppose that was because it was during the carnival period.
6
Elaine
14 Sept 2024
·
Stayed 3 nights
Location was great for restaurants, shopping and Bayswater underground. Hotel is pretty tired looking. There is a bar onsite but it wasn’t open the few times we wanted a drink. Bed was very uncomfortable and the room was very cramped. Looked nothing like the photos on the website.
Location was great for restaurants, shopping and Bayswater underground. Hotel is pretty tired looking. There is a bar onsite but it wasn’t open the few times we wanted a drink. Bed was very uncomfortable and the room was very cramped. Looked nothing like the photos on the website.
10
Alexandria
16 Apr 2025
·
Stayed 4 nights
Great safe area for a solo traveler. The room was a great size. There was no AC but the weather was incredible so I just needed the fan. I loved the breakfast. Lots of options. You can easily stow your luggage until check in. You are right down the street from bayswater and Queensway underground. Super great area. Lots of restaurant options around. I really enjoyed my stay here.
Great safe area for a solo traveler. The room was a great size. There was no AC but the weather was incredible so I just needed the fan. I loved the breakfast. Lots of options. You can easily stow your luggage until check in. You are right down the street from bayswater and Queensway underground. Super great area. Lots of restaurant options around. I really enjoyed my stay here.
10
Mick
31 Jan 2024
·
Stayed 3 nights
Excellent place for the price, good for a short stay like a citytrip we had, nice and clean and quiet, good bathroom and tv, light, interior, not too great but okay, we missed only a personal safe and a minibar, but life without this is possible
Excellent place for the price, good for a short stay like a citytrip we had, nice and clean and quiet, good bathroom and tv, light, interior, not too great but okay, we missed only a personal safe and a minibar, but life without this is possible
8
Janet
23 Jun 2023
·
Stayed 6 nights
We were there for 6 days. The location was great for dining and shopping. Near the Tube and park for a run. No air conditioning!! However they did have a fan in the room and they also gave us a portable small air conditioner. The elevator was a little slow. Breakfast was also very good. Bar was small but had what we wanted.
We were there for 6 days. The location was great for dining and shopping. Near the Tube and park for a run. No air conditioning!! However they did have a fan in the room and they also gave us a portable small air conditioner. The elevator was a little slow. Breakfast was also very good. Bar was small but had what we wanted.
8
Fernando
6 Jun 2023
·
Stayed 2 nights
Nice hotel for the long weekend but please if you go there be aware of the lift as the door is not working smoothly. It like working as an old lift that need an urgently maintenance.
Nice hotel for the long weekend but please if you go there be aware of the lift as the door is not working smoothly. It like working as an old lift that need an urgently maintenance.
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AI-generated summary based on recent guest reviews
Cleanliness
Generally clean and well kept, with many noting spotless rooms and tidy common areas. Occasional lapses include dusty fans, dirty curtains or towels, and rare smoke or musty odors.
Related guest reviews
10
Pam
14 Jan 2025
·
Stayed 2 nights
Great position, clean, good breakfast.
Great position, clean, good breakfast.
10
Stevana
4 Nov 2024
·
Stayed 2 nights
Clean
Clean
6
Liliana
1 Dec 2023
·
Stayed 2 nights
Good location, few minutes walk from the underground and hyde park. The curtains and shower were a bit dirty.
Good location, few minutes walk from the underground and hyde park. The curtains and shower were a bit dirty.
10
Lisa
26 Dec 2024
·
Stayed 1 night
Convenient location near many restaurant options, stores and two metro lines. Hotel was clean and quiet.
Convenient location near many restaurant options, stores and two metro lines. Hotel was clean and quiet.
10
Tim
10 Nov 2023
·
Stayed 3 nights
A really nice hotel, close to Bayswater tube and just a short walk from Royal Oak. The staff were friendly and very helpful during my 3-night stay. My room was very clean and comfortable and the breakfast buffet was really nice, with a decent selection. Really good value. I will very happily book further stays at The Phoenix.
A really nice hotel, close to Bayswater tube and just a short walk from Royal Oak. The staff were friendly and very helpful during my 3-night stay. My room was very clean and comfortable and the breakfast buffet was really nice, with a decent selection. Really good value. I will very happily book further stays at The Phoenix.
10
Mustafa
1 Jun 2025
·
Stayed 1 night
Super clean and good hotel. Highly recommend to everyone to stay here. A lot of value for your money.
Super clean and good hotel. Highly recommend to everyone to stay here. A lot of value for your money.
8
Juan
9 Apr 2024
·
Stayed 5 nights
The room was not the cleanest the window curtains were pretty dirty and found some long hairs on bed and in the bathroom. Seems like the walls are very thin you can hear when people walk in the hallway and aloud bangs during the night
The room was not the cleanest the window curtains were pretty dirty and found some long hairs on bed and in the bathroom. Seems like the walls are very thin you can hear when people walk in the hallway and aloud bangs during the night
10
Robert
10 Apr 2024
·
Stayed 1 night
Stayed here many times, it's an excellent hotel. Special mention goes to the cleaning team, I've never once thought anything except "spotless". Even the small rooms have most of the amenities you need - and you have to love the UK for kettle + tea + coffee + biscuits :) Always nice when you come in from a very long day walking around London.
Stayed here many times, it's an excellent hotel. Special mention goes to the cleaning team, I've never once thought anything except "spotless". Even the small rooms have most of the amenities you need - and you have to love the UK for kettle + tea + coffee + biscuits :) Always nice when you come in from a very long day walking around London.
4
Eldiflor
8 Mar 2025
·
Stayed 1 night
Stayed only 1 night in a basic room on the ground floor. The room reeked of smoke immediately. There was no central heating unit. The room included a tower fan but it was filled with dust and seemed to not been cleaned for a while. One of the bath towels was smeared with a brownish stain. The toilet paper holder was placed in the most awkward space; high above the shoulder when seated on the toilet. Couldn’t even have a proper shower since it was uncontrollably scalding hot. The best thing was that the wifi was fast. It’s possible that the rooms on the higher floors are better maintained but overall wouldn’t recommend even though it’s in a quiet neighbourhood and budget friendly.
Stayed only 1 night in a basic room on the ground floor. The room reeked of smoke immediately. There was no central heating unit. The room included a tower fan but it was filled with dust and seemed to not been cleaned for a while. One of the bath towels was smeared with a brownish stain. The toilet paper holder was placed in the most awkward space; high above the shoulder when seated on the toilet. Couldn’t even have a proper shower since it was uncontrollably scalding hot. The best thing was that the wifi was fast. It’s possible that the rooms on the higher floors are better maintained but overall wouldn’t recommend even though it’s in a quiet neighbourhood and budget friendly.
8
Karin
19 Jun 2024
·
Stayed 3 nights
Really enjoyed my stay at the Phoenix Hotel. It was clean, quiet, in an excellent location and breakfast was great. The shower was strong and hot. Tea, coffee and biscuits in the room were also good. I was on my own and the room and bathroom were ample for me. Had I stayed with my partner, I would have found the room and bathroom a little cosy.
Really enjoyed my stay at the Phoenix Hotel. It was clean, quiet, in an excellent location and breakfast was great. The shower was strong and hot. Tea, coffee and biscuits in the room were also good. I was on my own and the room and bathroom were ample for me. Had I stayed with my partner, I would have found the room and bathroom a little cosy.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are compact with very small bathrooms, firm beds at times, and limited storage; many lack air conditioning, with fans provided. Some rooms are updated and quiet, but noise from hallways or thin walls occurs in places.
Related guest reviews
8
Wendy
6 Jul 2025
·
Stayed 4 nights
Hotel staff friendly and helpful. Room size was good. They offer breakfast, which is nice. Convenient location, easy walk to food, shops, Underground station, and other nearby places. The only thing I didn’t like, was the room didn’t have A/C. It was very hot and stuffy. They do have standing fans in the room, and with the windows open, it cools off enough at night.
Hotel staff friendly and helpful. Room size was good. They offer breakfast, which is nice. Convenient location, easy walk to food, shops, Underground station, and other nearby places. The only thing I didn’t like, was the room didn’t have A/C. It was very hot and stuffy. They do have standing fans in the room, and with the windows open, it cools off enough at night.
8
Louise
24 Sept 2023
·
Stayed 1 night
The standard single room was very small, if you want a bit more space I would not recommend the single rooms. The bed was comfortable and there is no air-con. A portable fan was provided in the room which was needed even in September. The window in the room was quite big but could not be opened. There was only 1 small drawer for storage but the room was so small there was nowhere for any storage. It was a nice hotel and the staff were helpful just don't book a single room, even for 1 person, you will need to spend some extra money here.
The standard single room was very small, if you want a bit more space I would not recommend the single rooms. The bed was comfortable and there is no air-con. A portable fan was provided in the room which was needed even in September. The window in the room was quite big but could not be opened. There was only 1 small drawer for storage but the room was so small there was nowhere for any storage. It was a nice hotel and the staff were helpful just don't book a single room, even for 1 person, you will need to spend some extra money here.
6
Debbi
15 Sept 2023
·
Stayed 1 night
Single room was tiny and the bed was uncomfortable and the pillows flat. Would not recommend at all in warm weather. Breakfast was okay. On the plus side, the location is superb.
Single room was tiny and the bed was uncomfortable and the pillows flat. Would not recommend at all in warm weather. Breakfast was okay. On the plus side, the location is superb.
6
Ulf
9 Oct 2024
·
Stayed 2 nights
Too warm room without possibility to adjust. Bed rather hard. Bathroom fan noicy
Too warm room without possibility to adjust. Bed rather hard. Bathroom fan noicy
6
Darlene
14 Jul 2025
·
Stayed 4 nights
The hotel is in a great area. The staff is excellent. The rooms are very small without air conditioning. We were there during a heatwave and had to check out after 2 nights. It was very uncomfortable in the room. The bed wasn't comfortable, very hard. The bathroom is small with only a small shelf above the sink. There's no fridge. The price of the room is too much for what you get. We paid less for a much bigger room with a/c, fridge and more amenities in a good location. They should invest in some portable a/c units and a fridge.
The hotel is in a great area. The staff is excellent. The rooms are very small without air conditioning. We were there during a heatwave and had to check out after 2 nights. It was very uncomfortable in the room. The bed wasn't comfortable, very hard. The bathroom is small with only a small shelf above the sink. There's no fridge. The price of the room is too much for what you get. We paid less for a much bigger room with a/c, fridge and more amenities in a good location. They should invest in some portable a/c units and a fridge.
8
Samantha
22 Mar 2025
·
Stayed 2 nights
Very convenient location a short walk to trains. The room was very small with no air conditioning and a small heater that did not ever go on. A desk fan was provided along with bath gel and shampoo. There was also a window that could be opened for fresh air. Staff was friendly.
Very convenient location a short walk to trains. The room was very small with no air conditioning and a small heater that did not ever go on. A desk fan was provided along with bath gel and shampoo. There was also a window that could be opened for fresh air. Staff was friendly.
8
Kevin
21 Jul 2024
·
Stayed 2 nights
We had a room with 4 twin beds on fourth floor and still had ample room to move around. Room was clean and the only thing that could have made it better was a mattress pad for the twin mattress as they were squeaky and firm. Breakfast was continental and not anything to rant about.
We had a room with 4 twin beds on fourth floor and still had ample room to move around. Room was clean and the only thing that could have made it better was a mattress pad for the twin mattress as they were squeaky and firm. Breakfast was continental and not anything to rant about.
6
Eriola
4 Oct 2024
·
Stayed 2 nights
Nice room but so hot I had to keep the window opened all night !!! A ridiculous waste of energy when it’s fairly cold outside. The bathroom air ventilator is so excessively loud I was woken in the early hours of the morning by somebody upstairs … it was so loud the door was vibrating!
Nice room but so hot I had to keep the window opened all night !!! A ridiculous waste of energy when it’s fairly cold outside. The bathroom air ventilator is so excessively loud I was woken in the early hours of the morning by somebody upstairs … it was so loud the door was vibrating!
6
Charles
7 Sept 2024
·
Stayed 5 nights
I've never seen a bathroom that small. I could sit on the toilet with both shoulders touching the walls beside me. I was in room 114, and the bathroom was smaller than the shower in other hotels. My shower was so small i could barely wash my legs and feet. I'm 6'5'' and the bathroom door is about 6'2''. Watch your head! The bed was smaller than a twin in the US. But the breakfast was edible and the deli meats made it better. The Phoenix is near the Bayswater tube station in a good area near Notting Hill. I got a good deal, so i can't complain too much, but that room was way too small. My friend stayed in a different room with a slightly bigger bathroom. I would consider staying there again, but never in room 114.
I've never seen a bathroom that small. I could sit on the toilet with both shoulders touching the walls beside me. I was in room 114, and the bathroom was smaller than the shower in other hotels. My shower was so small i could barely wash my legs and feet. I'm 6'5'' and the bathroom door is about 6'2''. Watch your head! The bed was smaller than a twin in the US. But the breakfast was edible and the deli meats made it better. The Phoenix is near the Bayswater tube station in a good area near Notting Hill. I got a good deal, so i can't complain too much, but that room was way too small. My friend stayed in a different room with a slightly bigger bathroom. I would consider staying there again, but never in room 114.
8
Roberta
5 Jul 2025
·
Stayed 2 nights
Great location for easy access to tube etc. Really clean and comfortable. Breakfast is fine if you like continental, good choice and nice fresh pastries etc. Very peculiar that you cannot get any normal terrestrial channels on tv. And the room is incredibly hot in summer and no air con. Acknowledge that there was a heat wave when we were there but because you can’t open the window wide, the heat was insane. Otherwise, lovely place to stay with very efficient and polite staff.
Great location for easy access to tube etc. Really clean and comfortable. Breakfast is fine if you like continental, good choice and nice fresh pastries etc. Very peculiar that you cannot get any normal terrestrial channels on tv. And the room is incredibly hot in summer and no air con. Acknowledge that there was a heat wave when we were there but because you can’t open the window wide, the heat was insane. Otherwise, lovely place to stay with very efficient and polite staff.
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AI-generated summary based on recent guest reviews
Service
Staff are widely praised as friendly, helpful and accommodating, with examples of going above and beyond. A few note minor issues like hurried breakfast clearing or less warmth, but overall feedback is very positive.
Related guest reviews
10
Stephen W
26 May 2024
·
Stayed 9 nights
I had an unfortunate medical emergency while staying at the Phoenix Hotel. The staff was very quick to come to my aid which relaxed me. I felt like I was with family. They got me to the hospital where I am now recovering. The hotel is saving me a room where I can recover for the next few days before my flight back to America. I highly recommend this hotel to anyone. This is my third stay there and every time has been outstanding.
I had an unfortunate medical emergency while staying at the Phoenix Hotel. The staff was very quick to come to my aid which relaxed me. I felt like I was with family. They got me to the hospital where I am now recovering. The hotel is saving me a room where I can recover for the next few days before my flight back to America. I highly recommend this hotel to anyone. This is my third stay there and every time has been outstanding.
10
Clare
16 Jun 2023
·
Stayed 1 night
Lovely hotel, friendly welcoming reception staff. Room was comfortable and had all the facilities needed for a one night stay. Very convenient location with two tube stations just around the corner. Would definitely stay again.
Lovely hotel, friendly welcoming reception staff. Room was comfortable and had all the facilities needed for a one night stay. Very convenient location with two tube stations just around the corner. Would definitely stay again.
10
Gustavo
19 Jul 2024
·
Stayed 2 nights
Great service and breakfast!
Great service and breakfast!
10
Kelly
8 Jul 2025
·
Stayed 3 nights
The staff were excellent and went above and beyond for my mom in a wheelchair.
The staff were excellent and went above and beyond for my mom in a wheelchair.
10
Tim
10 Nov 2023
·
Stayed 3 nights
A really nice hotel, close to Bayswater tube and just a short walk from Royal Oak. The staff were friendly and very helpful during my 3-night stay. My room was very clean and comfortable and the breakfast buffet was really nice, with a decent selection. Really good value. I will very happily book further stays at The Phoenix.
A really nice hotel, close to Bayswater tube and just a short walk from Royal Oak. The staff were friendly and very helpful during my 3-night stay. My room was very clean and comfortable and the breakfast buffet was really nice, with a decent selection. Really good value. I will very happily book further stays at The Phoenix.
10
Rosana
7 Sept 2023
·
Stayed 5 nights
The location of the property was the key success of my entire trip. The walking distance to Bayswater & Queensway tube was an extra bonus for me. The hotel itself is clean and the staff were very friendly. The breakfast is superb. I would definitely recommend the Phoenix Hotel.
The location of the property was the key success of my entire trip. The walking distance to Bayswater & Queensway tube was an extra bonus for me. The hotel itself is clean and the staff were very friendly. The breakfast is superb. I would definitely recommend the Phoenix Hotel.
8
AZUMI
8 Nov 2023
·
Stayed 3 nights
This was my tenth time staying at this hotel, but I have yet to be disappointed! The rooms were clean and the staff were very friendly. I will definitely be staying here again. Thank you !
This was my tenth time staying at this hotel, but I have yet to be disappointed! The rooms were clean and the staff were very friendly. I will definitely be staying here again. Thank you !
10
Robert
6 Mar 2024
·
Stayed 1 night
I stay here regularly and aim to keep staying here whenever I can in London! It's perfect for a couple nights stay for work or travel. The staff are nice, the hotel is very well located, the breakfast is more than good enough for the price of the hotel. As I've stayed in a few rooms now I could say that some mattresses are better than others, but overall it's clean, tidy, warm, and very good value considering location and ... well ... London
I stay here regularly and aim to keep staying here whenever I can in London! It's perfect for a couple nights stay for work or travel. The staff are nice, the hotel is very well located, the breakfast is more than good enough for the price of the hotel. As I've stayed in a few rooms now I could say that some mattresses are better than others, but overall it's clean, tidy, warm, and very good value considering location and ... well ... London
10
Ash
11 Jul 2023
·
Stayed 4 nights
For a budget hotel service was amazing. A lovely welcome. Huge continental breakfast. Many staff to attend any needs or questions. All staff were looking to say hello. Strongly recomend this hotel
For a budget hotel service was amazing. A lovely welcome. Huge continental breakfast. Many staff to attend any needs or questions. All staff were looking to say hello. Strongly recomend this hotel
10
Jean
16 Jul 2023
·
Stayed 1 night
Couldn’t fault the service they went out of their way to help me in anyway they could The Manager Mary was friendly and helped me in every way possible. Would highly recommend staying there.
Couldn’t fault the service they went out of their way to help me in anyway they could The Manager Mary was friendly and helped me in every way possible. Would highly recommend staying there.
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AI-generated summary based on recent guest reviews
Location
Excellent, walkable base near Bayswater and Queensway stations, Hyde Park and Kensington Gardens, with many restaurants and shops nearby. Quiet street yet convenient for reaching sights and transport.
Related guest reviews
10
Kevin
25 Sept 2024
·
Stayed 4 nights
The Phoenix Hotel is a very good hotel in the area near Notting Hill. Very close to transport and a nice walk to Kensington Gardens and Hyde Park. Excellent breakfast options.
The Phoenix Hotel is a very good hotel in the area near Notting Hill. Very close to transport and a nice walk to Kensington Gardens and Hyde Park. Excellent breakfast options.
10
Wiktor
21 Feb 2025
·
Stayed 2 nights
Really nice hotel close to the HydePark, so if you like morning runs, this location is perfect. A lot of dining options around. Close to two subway stations and to Paddington train station (where you can jump on the Elisabeth line that will take you to the airport). Staff really friendly and helpful (free deposit boxes at the reception). Room nice, warm and cozy. Small but you have everything you need in it. Good breakfast. I recommend this hotel for a short to medium length stay.
Really nice hotel close to the HydePark, so if you like morning runs, this location is perfect. A lot of dining options around. Close to two subway stations and to Paddington train station (where you can jump on the Elisabeth line that will take you to the airport). Staff really friendly and helpful (free deposit boxes at the reception). Room nice, warm and cozy. Small but you have everything you need in it. Good breakfast. I recommend this hotel for a short to medium length stay.
10
John
1 Sept 2025
·
Stayed 6 nights
This Hotel was in a great location to the Tube and it was also very walkable through Kensington Park. The room was very clean and comfortable. The included breakfast was very good. We had a daily cleaning service for our room. I would highly recommend The Phoenix Hotel for a stay in London.
This Hotel was in a great location to the Tube and it was also very walkable through Kensington Park. The room was very clean and comfortable. The included breakfast was very good. We had a daily cleaning service for our room. I would highly recommend The Phoenix Hotel for a stay in London.
10
Fiona
19 Jul 2023
·
Stayed 4 nights
Set in a pretty square, the Phoenix Hotel is in a great location, 3 minutes from the tube, walking distance to Kensington, and lively immediate area. Staff were friendly, efficient and helpful; my single room was small but had everything you would want and was spotlessly clean. Breakfast provided everything you would hope to find and was extremely good value. I would definitely return to the Phoenix and would certainly recommend it.
Set in a pretty square, the Phoenix Hotel is in a great location, 3 minutes from the tube, walking distance to Kensington, and lively immediate area. Staff were friendly, efficient and helpful; my single room was small but had everything you would want and was spotlessly clean. Breakfast provided everything you would hope to find and was extremely good value. I would definitely return to the Phoenix and would certainly recommend it.
10
Rosana
7 Sept 2023
·
Stayed 5 nights
The location of the property was the key success of my entire trip. The walking distance to Bayswater & Queensway tube was an extra bonus for me. The hotel itself is clean and the staff were very friendly. The breakfast is superb. I would definitely recommend the Phoenix Hotel.
The location of the property was the key success of my entire trip. The walking distance to Bayswater & Queensway tube was an extra bonus for me. The hotel itself is clean and the staff were very friendly. The breakfast is superb. I would definitely recommend the Phoenix Hotel.
8
Peter
29 Aug 2025
·
Stayed 3 nights
Nice clean hotel with breakfast included. Room is a little small, but It was the ideal location for my current trip, would definitely stay there again
Nice clean hotel with breakfast included. Room is a little small, but It was the ideal location for my current trip, would definitely stay there again
10
Deborah
9 Oct 2023
·
Stayed 2 nights
This hotel is a gem. It’s in a great location a few mins walk from Bayswater and Queensway Tube station. Only 15 min walk to Paddington station too. It’s convenient for lots of sights either on foot or via a short Tube ride. My single room was spotlessly clean with a comfortable bed and pillows. It was modern and had everything I needed, including shampoo, shower gel and soap! There was a tv as well as a kettle and tea and coffee stuff. The hairdryer was handy too. Although my room (215) was front facing as well as near the lift, I heard little noise. Lots of restaurants and bars within a five minute walk as well Westfield White City is not too far away on foot nor is Portobello Rd Market. I’d definitely recommend this hotel and intend to stay here again.
This hotel is a gem. It’s in a great location a few mins walk from Bayswater and Queensway Tube station. Only 15 min walk to Paddington station too. It’s convenient for lots of sights either on foot or via a short Tube ride. My single room was spotlessly clean with a comfortable bed and pillows. It was modern and had everything I needed, including shampoo, shower gel and soap! There was a tv as well as a kettle and tea and coffee stuff. The hairdryer was handy too. Although my room (215) was front facing as well as near the lift, I heard little noise. Lots of restaurants and bars within a five minute walk as well Westfield White City is not too far away on foot nor is Portobello Rd Market. I’d definitely recommend this hotel and intend to stay here again.
10
Joel
3 Nov 2024
·
Stayed 1 night
Lovely simple hotel in a great location.
Lovely simple hotel in a great location.
8
Ulf
24 Nov 2024
·
Stayed 1 night
Close to Underground and Kensington Gardens. Great value.
Close to Underground and Kensington Gardens. Great value.
10
Maria
22 Mar 2025
·
Stayed 2 nights
The property is located in one of the best areas in London to stay at, very convenient as it is close to an underground station, next to restaurants, shops, supermarkets, bakeries, pubs. The staff was very friendly and helpful!
The property is located in one of the best areas in London to stay at, very convenient as it is close to an underground station, next to restaurants, shops, supermarkets, bakeries, pubs. The staff was very friendly and helpful!
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AI-generated summary based on recent guest reviews
Dining
Continental breakfast is often praised for value, freshness and selection. Some guests find it basic or repetitive, and hot drink service can be slow at busy times.
Related guest reviews
8
Fabien
19 Mar 2025
·
Stayed 2 nights
Small room but an excellent value given the convenient location. Nice breakfast.
Small room but an excellent value given the convenient location. Nice breakfast.
10
Sharon
22 Jul 2023
·
Stayed 2 nights
Great hotel near Hyde park and close to tube stations. reception friendly and helpful. Good Continental breakfast. No A/C but multi-speed table fan available in room. Great stay. Thanks
Great hotel near Hyde park and close to tube stations. reception friendly and helpful. Good Continental breakfast. No A/C but multi-speed table fan available in room. Great stay. Thanks
8
Paul
8 Jul 2024
·
Stayed 2 nights
Good location. Breakfast was a little basic.
Good location. Breakfast was a little basic.
10
Gustavo
19 Jul 2024
·
Stayed 2 nights
Great service and breakfast!
Great service and breakfast!
10
John
1 Sept 2025
·
Stayed 6 nights
This Hotel was in a great location to the Tube and it was also very walkable through Kensington Park. The room was very clean and comfortable. The included breakfast was very good. We had a daily cleaning service for our room. I would highly recommend The Phoenix Hotel for a stay in London.
This Hotel was in a great location to the Tube and it was also very walkable through Kensington Park. The room was very clean and comfortable. The included breakfast was very good. We had a daily cleaning service for our room. I would highly recommend The Phoenix Hotel for a stay in London.
10
Craig
5 Nov 2023
·
Stayed 3 nights
I will stay again. Very enjoyable visit. The breakfast buffet is simple yet perfectly satisfying.
I will stay again. Very enjoyable visit. The breakfast buffet is simple yet perfectly satisfying.
8
andreas
1 Aug 2024
·
Stayed 2 nights
nice staff, breakfast buffet with lots of options
nice staff, breakfast buffet with lots of options
8
Madeleine
24 Aug 2023
·
Stayed 3 nights
Great area to stay with convenient Tube locations. However, they always say the little things make your stay. I had two issues with the Phoenix. At breakfast, they would do better to have self serve coffee and tea. You have to wait for the staff to serve it and both days i ate breakfast i was almost finished eating before they came round. Also the bread rolls were not great. Secondly, the hair druer. It was a wall unit not mounted to the wall but in a drawer. So you had to plug in and deal with the wall fixture mount moving around while dryng your hair. And the dryer was one where you have to hold the power button pushed down while using. I know hotels love those types of dryers but they are not user friendly.Those two obstacles made it impossible to dry your hair properly. I packed very lightly and couldnot bring my own. So a better hair dryer would have nice.
Great area to stay with convenient Tube locations. However, they always say the little things make your stay. I had two issues with the Phoenix. At breakfast, they would do better to have self serve coffee and tea. You have to wait for the staff to serve it and both days i ate breakfast i was almost finished eating before they came round. Also the bread rolls were not great. Secondly, the hair druer. It was a wall unit not mounted to the wall but in a drawer. So you had to plug in and deal with the wall fixture mount moving around while dryng your hair. And the dryer was one where you have to hold the power button pushed down while using. I know hotels love those types of dryers but they are not user friendly.Those two obstacles made it impossible to dry your hair properly. I packed very lightly and couldnot bring my own. So a better hair dryer would have nice.
8
Roberta
5 Jul 2025
·
Stayed 2 nights
Great location for easy access to tube etc. Really clean and comfortable. Breakfast is fine if you like continental, good choice and nice fresh pastries etc. Very peculiar that you cannot get any normal terrestrial channels on tv. And the room is incredibly hot in summer and no air con. Acknowledge that there was a heat wave when we were there but because you can’t open the window wide, the heat was insane. Otherwise, lovely place to stay with very efficient and polite staff.
Great location for easy access to tube etc. Really clean and comfortable. Breakfast is fine if you like continental, good choice and nice fresh pastries etc. Very peculiar that you cannot get any normal terrestrial channels on tv. And the room is incredibly hot in summer and no air con. Acknowledge that there was a heat wave when we were there but because you can’t open the window wide, the heat was insane. Otherwise, lovely place to stay with very efficient and polite staff.
8
Karen
28 Apr 2024
·
Stayed 4 nights
The location was excellent. Easy two block walk to the Bayswater tube station on the circle line. Easy to hail a cab. Many great restaurants and shops in easy walking distance. The rooms were very clean though the beds were very hard. I asked about changing rooms to get a different bed and was given a mattress topper, which helped slightly. Breakfast was great. It's optional but worh it.
The location was excellent. Easy two block walk to the Bayswater tube station on the circle line. Easy to hail a cab. Many great restaurants and shops in easy walking distance. The rooms were very clean though the beds were very hard. I asked about changing rooms to get a different bed and was given a mattress topper, which helped slightly. Breakfast was great. It's optional but worh it.
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AI-generated summary based on recent guest reviews
10
Latanya
last week
·
Stayed 3 nights
Great stay, great location. The staff were pleasant and helpful. Walking distance to the subway and bus stops. Very close to the market, shopping, and places to eat.
Great stay, great location. The staff were pleasant and helpful. Walking distance to the subway and bus stops. Very close to the market, shopping, and places to eat.
10
Kiesha
last week
·
Stayed 2 nights
I enjoyed my staff at the Phoenix Hotel for a weekend in London. The staff were helpful in recommending restaurants (The Hayden) and in walking distance which lead to other discovers of nearby gems (Forever Health traditional Chinese medicine and Fluffy Fluffy Bayswater) . Housekeeping was accommodating and super helpful. Location was ideal - just blocks aways from 2 different Underground tube lines which made travel easy (Queensway & Bayswater). Website photos were very accurate so I knew what to exact when I arrived. I look forward to staying at the Phoenix again in the future.
I enjoyed my staff at the Phoenix Hotel for a weekend in London. The staff were helpful in recommending restaurants (The Hayden) and in walking distance which lead to other discovers of nearby gems (Forever Health traditional Chinese medicine and Fluffy Fluffy Bayswater) . Housekeeping was accommodating and super helpful. Location was ideal - just blocks aways from 2 different Underground tube lines which made travel easy (Queensway & Bayswater). Website photos were very accurate so I knew what to exact when I arrived. I look forward to staying at the Phoenix again in the future.
8
Munawar A
3 weeks ago
·
Stayed 3 nights
Good hotel but the room was cramped and the bathroom tiny.
Good hotel but the room was cramped and the bathroom tiny.
10
Graham
3 weeks ago
·
Stayed 2 nights
Great location, v friendly staff and free breakfast
Great location, v friendly staff and free breakfast
8
Mark
4 weeks ago
·
Stayed 3 nights
Loved the neighborhood and the breakfast was good.
Loved the neighborhood and the breakfast was good.
Property policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 13:00 to 23:59
Before 11:00
Good to know
Additional policies and info about this property.
FAQs about Phoenix Hotel
What are the check-in and check-out times?
Check-in is from 13:00 to 23:59, and check-out is by 11:00. Early or late check-in/check-out may be available upon request, but additional charges may apply.
What is the hotel's location in relation to key landmarks?
The hotel is located in London City Centre, within a 15-minute walk of Kensington Gardens and Kensington Palace. It is 0.9 miles from Hyde Park and 1.2 miles from Kensington High Street.
What are the policies for guests staying with children?
Children are allowed at the hotel, and the minimum age for children to stay for free is not specified.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-20: NO DATA
- 2026-10-21: 251.40942333895873USD
- 2026-10-22: 151.2965506519165USD
- 2026-10-23: 258.9748698629456USD
- 2026-10-24: 273.52435681436157USD
- 2026-10-25: 142.15942325852967USD
- 2026-10-26: 141.8269682978668USD
- 2026-10-27: 147.97117800964355USD
- 2026-10-28: 168.0397533809509USD
- 2026-10-29: 149.58384776879882USD
- 2026-10-30: 234.43938855697633USD
- 2026-10-31: 258.2255302017517USD
- 2026-11-01: 147.3153729201355USD
- 2026-11-02: 186.07783123089598USD
- 2026-11-03: 222.04709517645264USD
- 2026-11-04: 182.5296216878662USD
- 2026-11-05: 193.03210520251466USD
- 2026-11-06: 230.98855441864015USD
- 2026-11-07: 332.15911364178464USD
- 2026-11-08: 150.65730915475464USD
- 2026-11-09: 160.06275474154663USD
- 2026-11-10: 177.07262101940918USD
- 2026-11-11: 177.07262101940918USD
- 2026-11-12: 177.07262101940918USD
- 2026-11-13: 230.5704694577942USD
- 2026-11-14: 350.2029355946655USD
- 2026-11-15: 182.30301254040526USD
- 2026-11-16: 169.06798209960937USD
- 2026-11-17: 209.74154632354737USD
- 2026-11-18: 226.49604864611817USD
- 2026-11-19: 239.10857264785767USD
- 2026-11-20: 240.21728739392088USD
- 2026-11-21: NO DATA
- 2026-11-22: 162.83479023205567USD
- 2026-11-23: 169.06798209960937USD
- 2026-11-24: 212.68887125976562USD
- 2026-11-25: 177.07262101940918USD
- 2026-11-26: 233.0104957986145USD
- 2026-11-27: NO DATA
- 2026-11-28: NO DATA
- 2026-11-29: 208.4826275723572USD
- 2026-11-30: 243.65725060311888USD
- 2026-12-01: 247.73534078204347USD
- 2026-12-02: 246.97713634109496USD
- 2026-12-03: 241.3933710368042USD
- 2026-12-04: NO DATA
- 2026-12-05: NO DATA
- 2026-12-06: 223.79770913894654USD
- 2026-12-07: 246.97713634109496USD
- 2026-12-08: 247.73534078204347USD
- 2026-12-09: 222.0987063699951USD
- 2026-12-10: 250.72081684970092USD
- 2026-12-11: 254.725228191864USD
- 2026-12-12: NO DATA
- 2026-12-13: 184.38846483761597USD
- 2026-12-14: 201.1165442866821USD
- 2026-12-15: 195.07304498861694USD
- 2026-12-16: 200.67231079754637USD
- 2026-12-17: 189.89753965716554USD
- 2026-12-18: 201.29027339398192USD
- 2026-12-19: NO DATA
- 2026-12-20: 180.20866117028808USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, mobile payments, and cash
- Air conditioning is not provided
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Popular amenities
Non-smoking rooms
Tour desk
Dry cleaning
Housekeeping
Banquet facilities
Safe-deposit box
Services
Tour desk
Dry cleaning
Housekeeping
Banquet facilities
Safe-deposit box
Luggage storage
Self laundry
24-Hour Front Desk
Concierge Services
General
Non-smoking rooms
Breakfast in the room
Family room
Snack Bar/Deli
Internet
Free wi-fi