Is parking available at the property?

Self parking is available on-site for a fee of GBP 35 per day. Reservations are not required.

What type of breakfast is offered and what are the serving hours?

To-go breakfasts are available daily from 7:00 AM to 11:00 AM for a fee of approximately GBP 10 for adults and children.

Are pets allowed at the property?

Pets are allowed, with a maximum of 2 pets per room, and a fee of GBP 15 per pet, per day applies. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about accessible rooms and bathrooms are not provided.

Where is the property located in relation to key landmarks?

The property is located in South Kensington, just a 4-minute walk from Imperial College London and 7 minutes from Kensington High Street. It is also close to Hyde Park and Kensington Gardens, approximately 0.7 miles away.

What are the policies for guests staying with children?

Children are welcome at the property. There is no mention of a minimum age for children to stay for free.

What are the policies regarding extra beds and cribs?

Free cribs are available upon request. Rollaway beds are available for GBP 50 per stay, and advance request is required for both cribs and rollaway beds.

Citadines South Kensington London Aparthotel

Average nightly price at Citadines South Kensington London by month, last 12 months (USD)
Month	Average price
January	US$135
February	US$145
March	US$163
April	US$193
May	US$228
June	US$263
July	US$269
August	US$207
September	US$253
October	US$219
November	US$213
December	US$239

What guests think

Travellers describe Citadines South Kensington London as a well-located aparthotel near Gloucester Road station and museums, with friendly, accommodating staff and practical apartment-style rooms, though some note dated decor, maintenance issues, and inconsistent housekeeping or facilities such as elevators.

Many appreciate in-room kitchenettes and access to on-site laundry, finding the setup convenient for longer or family stays. The free lobby coffee is a popular perk, but some found sofa beds uncomfortable and reported quirks like unstable water temperature or hard-to-open windows. Overall, it suits travelers seeking a practical base in South Kensington.

Facilities

Cleanliness

Rooms

Service

Location

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AI-generated summary based on recent guest reviews

Facilities

Popular lobby coffee, on-site laundry and occasional on-site parking add convenience. However, elevator capacity and reliability drew complaints, and the coffee machine was sometimes out of order.

Related guest reviews

10

Janet

9 Apr 2025

·

Stayed 4 nights

Great location and love the coffee machine in the lobby.

10

Anne

7 Dec 2023

·

Stayed 1 night

A very clean and comfortable Hotel in an excellent location. All the Staff were very friendly with a good coffee machine in the Lobby and free fruit in the seating area. I rate this as one of the best hotels for the money in London. Our room overlooked the mews and was very quiet.

4

Milla

13 Aug 2025

·

Stayed 10 nights

Bizarre experience. Would never consider this hotel again nor recommend to others. On my first day, the fire alarm went off intermittently and not continuously, even as the hallways filled with smoke (this seems like a safety violation). The staff insisted nothing had happened, even after firefighters showed up. The hotel only has two small elevators, and one was broken for the entire duration of my 10 day stay (I spoke to the other guests and we calculated that it had been broken for at least the entire month prior). Guests, suitcases, and staff with service trolleys all used the remaining elevator and it was always busy and full. Taking the stairs meant having to walk through the garbage area. The room itself was fine. The AC worked and the bed was comfortable enough, but don’t expect to have it cleaned, your towels changed, or the trash taken out. For the ladies: the downcast lighting is atrocious and there are no plug sockets near the mirrors for you to style your hair. The free coffee machine in the lobby is truly carrying the team in terms of guest satisfaction.

10

Rahul

30 Jul 2023

·

Stayed 3 nights

Ideal location for exploring Kensington and London. There is near by bus stop which serves most of the London hop in, hop off bus services. Onsite parking. And a free to use coffee machine in the reception which offers a selection of complimentary coffees and hot chocolate. Very enjoyable stay. Pleasant staff.

10

Marie

21 May 2025

·

Stayed 4 nights

Citadines South Kensington was a great choice for our stay in London. It suited our needs perfectly – clean, comfortable, and well-equipped. The on-site laundry facilities were especially convenient for a longer stay, and the location is excellent – close to Gloucester Road station, museums, and lovely local cafés. It’s a practical and reliable option for travellers who want a bit more flexibility and independence. We’d happily stay here again.

8

Philip Hjalmar Olof

26 Aug 2024

·

Stayed 2 nights

Rooms were smaller than expected but area is amazing. Nice touch with coffee and fruits in lobby

10

Matthew

26 Feb 2023

·

Stayed 6 nights

Great location. Helpful staff. Fresh brewed coffee every morning was a huge bonus!

10

Irene

26 Apr 2024

·

Stayed 8 nights

The entire staff was so professional, friendly, and accommodating! We were greeted daily with fresh apples and delicious coffee in the hotel loɓby. Although it\'s not a "ritzy" kind of hotel, our studio room was very comfortable and contained everything we needed. The location is perfectly located just a few blocks from the beautiful Kensington and Hyde parks with easy access to several grocery stores, restaurants, and just about everywhere else via the underground station at Gloucester Rd. Despite there being many other guests at the hotel during our visit, we never had to wait for the elevator/lift and the endless VERY hot water on demand for showering was no less than amazing! Just what we needed after a long day of sightseeing on those nippy, damp London nights. Aside from the trash collection truck in the mornings, the area was quiet at night and the bed was quite comfortable, so we rested well every night. My husband and I very much enjoyed our stay and would return to The Citadines South Kensington as well as highly recommend it without hesitation.

8

Phyllis

10 Apr 2024

·

Stayed 5 nights

Excellent location, close to tube and busses. Great staff at front desk. Quiet property despite the busy main road. Kitchenette with utensils and cutlery very clean. Shower awkward to get in and out, no grab bars to hang on to - just one grab bar on the wall would improve safety tremendously. Complimentary coffee and water in lobby a very nice touch. All in all a good choice in this price range.

10

Keith

7 Jun 2025

·

Stayed 1 night

Staff were very helpful. On site parking was great. The apartment was spacious and great for our family. Location is great.

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Cleanliness

Many guests found rooms clean, but standards feel inconsistent: some reported worn or stained furnishings and occasional mold, and housekeeping during stays is limited.

Related guest reviews

6

Marie

20 Apr 2024

·

Stayed 3 nights

Good but nog great. Was clean, but very run down. Not at all like the pictures. Strange chemical smell in the reception. Good amount of space in the room though, comfy bed and very good location. Would come again but just be aware that there are stains in the textile, chipped paint, an old bathroom and just a general run down feeling in the rooms.

10

Monika

17 Mar 2024

·

Stayed 3 nights

Property experience was excellent. Room was very nice, clean and quiet. There was everything we needed. Staff was very kind and helpful. Great location of the hotel. Definitely recommend.

10

Vanessa

1 Jun 2025

·

Stayed 1 night

Very clean & Tidy Staff lovely & polite , nothing too much bother. Great location. Room clean / tidy , with everything you need. Very quiet

8

Luis G.

8 Jul 2025

·

Stayed 7 nights

On the plus side, excellent location, good access to the tube and food places. The rooms are clean, beds ok, everything you could reasonably need is provided. No frills, generic toiletries, cleaning only once during the stay. We did not mind this, overall very good, a tad pricey but what isnt in London?

10

Claire

28 Oct 2023

·

Stayed 5 nights

Fantastic location, close to the museums and Gloucester Road tube station. Staff were helpful and polite. We made good use of the coffee machine in reception. Apartment was comfortable and clean. We would definitely return.

6

Pablo

13 Nov 2023

·

Stayed 3 nights

Very well connected with all major attractions a few underground stops away. Restaurants, cafés and supermarkets nearby. Room was OK, not great but nothing to complain about either, except maybe the rug -carpet floors are never clean-. Service was helpful but scarce (no housekeeping).

6

Matt

9 Apr 2024

·

Stayed 2 nights

Great location, nice foyer/lounge area (with free coffee machine), but the rooms themselves are not great - quite tired and in need of an update

8

Jodi

28 Aug 2023

·

Stayed 1 night

Friendly and helpful staff. Property is in need of updating. Carpets in my room were threadbare and very outdated. Curtains did not close either. Would not rate a 4 star. Very dissappointed. Staff made up for shoddy carpets.

10

Elena

29 May 2025

·

Stayed 6 nights

Excellent location - close proximity to shops, restaurants and public transportation. Well kept rooms. Highly recommend!

2

adriana

19 Mar 2025

·

Please do no stay here. This property is run down to its core. Its so old and dirty we barely had any sleep. Didnt take a shower because there was mold in the tiles. Carpet peeling, dents on the walls, kitchen was old and stained. The sofa bed is a joke, the mattress in it is old,stained and thin as a paper. Asked for extra pillows and linens for the sofa bed and didnt get it until i ask for it the second time around 10 pm. The only good thing about this property is the location, but there are at least like 6 hotels around the corner so pick a different one. We checked in at 3 pm and left at 5 am. We couldnt stay anymore.

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Rooms

Apartment-style layouts with kitchenettes are practical; many found them comfortable, quiet, or reasonably spacious. Drawbacks include uncomfortable sofa beds, dated fixtures, some compact rooms, and intermittent Wi‑Fi.

Related guest reviews

10

Gokce

25 Oct 2025

·

Stayed 4 nights

Comfortable room with a small kitchen. Citadines is 5 minutes walk to Gloucester Road station. Good location !

10

Renaissant

12 May 2025

·

Stayed 1 night

Great location in Kensington, easy access to the tube and Kensington Gardens. Our room was quite large for a London hotel, it was very clean and comfortable with nice amenities - bottled water, tea, shampoo, etc. There was also a small kitchenette.

8

Liu

30 Jul 2025

·

Stayed 10 nights

The room is clean and location is great! But the sofa bed is a problem for me during stay as it is not comfortable to sit in.

10

Janne

19 Apr 2024

·

Stayed 2 nights

We had a very good stay at the Citadines! The area is very nice, close to the tube, and shops and restaurants nearby. The staff was very friendly and accomodating. We had a one-bedroom appartement, and it was surprisingly spacious. The sofa bed was not super comfy, but OK. Good value for the price! Will definately come again!

6

Matt

9 Apr 2024

·

Stayed 2 nights

Great location, nice foyer/lounge area (with free coffee machine), but the rooms themselves are not great - quite tired and in need of an update

6

Sonia

4 Jun 2024

·

Stayed 1 night

The accommodation is ok, the room is small and simple. The location is great!

8

Cathy

3 Oct 2024

·

Stayed 2 nights

Nice location, not comfortable sofa bed

8

David

5 Nov 2024

·

Stayed 8 nights

Very quiet rooms.

10

Vicki

13 Apr 2023

·

Stayed 2 nights

The location is excellent. Good sized room with kitchenette. Not a full set of crockery as bits missing e.g only two cereal bowls when the room can sleep 4. Excellent items such as washing up liquid, tea towels etc. Internet dips in and out but when working is good. Soft close toilet seat would have been great as lots of bangs when we forgot 😉. 5 minute walk to the tube and lots of options for food and Waitrose/Tesco very close.

8

Sharon

10 Jul 2024

·

Stayed 4 nights

The room was really quiet. The units have two very solid doors before entering the sleeping space, so you don’t hear hallway noise at all. The kitchen could use some more amenities like paper towels. The hotel needs more front desk staff. They couldn’t get anything needed right away because there was often only one person at the desk.

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AI-generated summary based on recent guest reviews

Service

Service is widely described as friendly, helpful and accommodating, with quick problem resolution and occasional upgrades. A few guests experienced slow responses, understaffing, or poor handling of an unexpected relocation.

Related guest reviews

10

Kelly

22 May 2024

·

Stayed 1 night

We booked this hotel as urs closest to the royal albert hall. When we arrived, reception was very friendly and advised us thar we had been upgraded foc. We had a room with 2 floors, which my daughter absolutely loved! We all slept very well.

10

Kate

11 Jan 2025

·

Stayed 6 nights

Great location! Staff were responsive, courteous, and helpful.

10

Julia

18 Jul 2023

·

Stayed 3 nights

Outstanding service from reception and room staff: helpful, polite, efficient and accommodating. Convenient location. Newly refurbished, comfortable rooms. Many thanks, in particular, to Ethan.

10

Charles

24 Aug 2025

·

Stayed 7 nights

Iman and her staff were super helpful and supportive during our stay and took great care of us. Always have high expectations for Citadines hotels and this was up to the task.

2

Manuli

18 Oct 2025

·

Stayed 2 nights

We booked this hotel to attend my brother’s graduation, mainly because it was within walking distance of the ceremony hall. We arrived on time for check-in, only to be told that an email had been sent ten minutes earlier saying our booking was moved to another hotel due to a maintenance issue. We were told by the staff that they wouldn’t be able to accommodate us and suggested moving us to another hotel about an hour’s walk from the ceremony hall. We had our pet with us, and when we reached the new hotel, we were informed that pets were not allowed. This led to a long and stressful situation - we spent over 3 hours speaking to various staff members, trying to find alternative accommodation. As a result, we missed an important family event. Eventually, Citadines offered us a room, upgraded our stay, and refunded ONLY the parking fee, which we appreciated. However, the main issue was how poorly the situation was handled. The team had not checked whether the alternative hotel accepted pets, and there was a complete lack of communication between staff - we had to keep calling and coordinating everything ourselves. We understand that maintenance issues can happen, but the way this was managed was unacceptable. Unfortunately, we would not recommend this hotel, as the team appeared unable to handle unexpected situations professionally.

10

Jason D

29 Mar 2024

·

Stayed 4 nights

Nice little place located in South Kensington. We had a cute studio apartment it was small but cozy. Had everything we needed including a kitchen which was so convenient!!! Staff was absolutely fabulous and went above and beyond to make our stay enjoyable

8

Sharon

10 Jul 2024

·

Stayed 4 nights

The room was really quiet. The units have two very solid doors before entering the sleeping space, so you don’t hear hallway noise at all. The kitchen could use some more amenities like paper towels. The hotel needs more front desk staff. They couldn’t get anything needed right away because there was often only one person at the desk.

2

Karl

7 Oct 2023

·

Stayed 3 nights

Wouldnt even change our bedding

8

Danilo

4 Apr 2024

·

Stayed 4 nights

The thing I didn't like is that the first room we were given smelled like someone smoked in it. We then changed to another room, and that one was good. I liked how the front desk helped us change rooms without any problems.

2

adriana

19 Mar 2025

·

Please do no stay here. This property is run down to its core. Its so old and dirty we barely had any sleep. Didnt take a shower because there was mold in the tiles. Carpet peeling, dents on the walls, kitchen was old and stained. The sofa bed is a joke, the mattress in it is old,stained and thin as a paper. Asked for extra pillows and linens for the sofa bed and didnt get it until i ask for it the second time around 10 pm. The only good thing about this property is the location, but there are at least like 6 hotels around the corner so pick a different one. We checked in at 3 pm and left at 5 am. We couldnt stay anymore.

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AI-generated summary based on recent guest reviews

Location

Excellent South Kensington location near Gloucester Road station, museums and parks, with shops and dining close by. Area feels quiet and well connected for getting around London.

Related guest reviews

10

Gokce

25 Oct 2025

·

Stayed 4 nights

Comfortable room with a small kitchen. Citadines is 5 minutes walk to Gloucester Road station. Good location !

10

Ching Sui

28 Oct 2024

·

Stayed 4 nights

The hotel is located at a quiet area and close to supermarket and underground.

8

Luis G.

8 Jul 2025

·

Stayed 7 nights

On the plus side, excellent location, good access to the tube and food places. The rooms are clean, beds ok, everything you could reasonably need is provided. No frills, generic toiletries, cleaning only once during the stay. We did not mind this, overall very good, a tad pricey but what isnt in London?

10

marina

11 Apr 2023

·

Stayed 6 nights

Location is excellent, 5 minute walk from a tube station,

10

Renaissant

12 May 2025

·

Stayed 1 night

Great location in Kensington, easy access to the tube and Kensington Gardens. Our room was quite large for a London hotel, it was very clean and comfortable with nice amenities - bottled water, tea, shampoo, etc. There was also a small kitchenette.

10

Janne

19 Apr 2024

·

Stayed 2 nights

We had a very good stay at the Citadines! The area is very nice, close to the tube, and shops and restaurants nearby. The staff was very friendly and accomodating. We had a one-bedroom appartement, and it was surprisingly spacious. The sofa bed was not super comfy, but OK. Good value for the price! Will definately come again!

10

Peter

5 Nov 2024

·

Stayed 4 nights

great area, close to everything we would need. Tube station with three lines nearby.

10

Michelle

8 Jun 2025

·

Stayed 3 nights

The staff was very nice . Location was great. At Two nearby options for the hop on hop off bus. Walking distance to shops and food. 8 minutes drive to Knotting Hill.

8

patricia

25 Nov 2024

·

Stayed 1 night

Quiet and posh neighborhood, only a block away from Imperial University.

8

Judith

15 Aug 2024

·

Stayed 5 nights

central location in London Easy to get to places of interest

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $147	2 $244	3 $289	4 $263	5 $220	6 $251	7 $290
8 $179	9 $243	10 $247	11 $258	12 $216	13 $251	14 $284
15 $175	16 $254	17 $239	18 $260	19 $260	20 $318	21 $283
22 $172	23 $267	24 $284	25 $307	26 $286	27 $330	28 $326
29 $172	30 $290

Citadines South Kensington London

Prices for Citadines South Kensington London

Monthly average prices

About this property

Location

Room options

Apartment, 1 Bedroom

Deluxe Studio

Studio

Guest reviews of Citadines South Kensington London

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Citadines South Kensington London

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25 $206	26 $219	27 $323	28 $229	29 $212	30 $227	31 $201