Bentley London

Great location. Close to tube and museums. Beautiful old hotel but needs some update. The bar was never open and the room service menu was lacking but the service was nice. Overall not a 5 star hotel anymore but the location is great.

Nice hotel very comfortable and pleasant with high ceilings it’s very quiet and we used the gym each morning, we stayed 2 nights but never had breakfast, however the Afternoon Tea was really nice and tasty. We were upgraded from Queen to King room and it was spacious, we could not use the bath as the plug was leaking, fortunately we had a shower in the bathroom.

Another great stay. Service is great. They even called me the day before to check my arrival time to ensure my room was ready. Room was comfortable and well maintained. Gym in the basement was being renovated, but the rest of the spa was looking great - especially the Turkish bath. Out of all places I've stayed at in it's price range, I would say this is the best. If you aren't looking to spend an arm and a leg at something like The Milestone, you can get a similar experience here.

No one in the Bar, closed early

Parking is at the nearby Millennium Casino Hotel. It presents well, especially if you like red velvet, gilding and marble!

The building is a lovely old Dame. But I booked a hotel walking distance from The royal Albert hall so I could relax in the beautiful bar the hotel show on the website. Arrived to a horrible smell of damp. The Bar and Spar area had been closed for 1 month. I had no warning of this. The hotel was soulless. The room was nice and beds were comfortable. The shower was so hot and could not be adjusted that we could not use it. Arrived home from the concert and the hotel was half in darkness. We sat in the seating area in the dark for 10 minutes until someone put the light on when they brought us a coffee. This was a special treat for my friend and myself for a special Birthday. I was really not very impressed and would not recommend.

Nice old-style hotel, aging, but comfortable. We got nice upgrade, room quite big. No Swimmingpool - Sauna never called back... Nice area!!!

Beautifully decorated hotel; our room was lovely with nice furnishings and a view overlooking private gardens. The restaurant seemed a bit of an afterthought but not a big deal since there are plenty of dining options in the neighborhood. We stayed here just on our last night in London but will seriously think about staying longer on our next visit.

Excellent staff, polite, helpful, knowledgeable. Some facilities were not available. Spa was lovely and very skilled staff. Really beautifully decorated hotel.

This property is conveniently located to the underground which is nice going to and from the airport. The staff was friendly and helped meet our every need. A staff member will call to confirm your reservation before arrival which is nice. I was told we would be able to check in a little early,only to find that we could not. The hotel will hold your bags if you arrive prior to check in. I thought the property was nice, however, there were stains on the carpet, a light switch didn't really work, and the furniture was a bit worn. The beds were comfortable and there was daily cleaning of the room. Overall, it was a good experience and I would recommend this hotel to those traveling to London, even though the price point is on the higher end.

I booked The Bentley Hotel London expecting a safe and comfortable five-star stay, but this was the worst hotel experience I have ever had. The first room I was given would not qualify as four-star — the headboard was torn, the mattress was sunken, the carpet was badly stained, and the main lobby had an unpleasant odor. After two nights, I was finally switched to another room. On the third night, our room was burglarized. When we returned from an evening out, a police car was parked at the entrance. When my husband asked the concierge if there was a problem, he was told “no.” We later learned the scaffolding alarm had gone off twice that evening, meaning staff were aware there was likely a security breach. Another couple two doors down was also robbed. The next morning, we discovered that someone had gone through my husband’s briefcase and stolen his personal belongings. Our window latches had been left open from the inside. The General Manager never informed us of the repeated alarms or the extent of the security issue. This was extremely unsafe — we could easily have walked in on the intruder. To make matters worse, the hotel charged us full price for the stay and even billed us for tea and sandwiches while we waited four hours for the police. No goodwill gesture, no apology, no accountability. This hotel is absolutely not five-star, nor is it safe. I have asked Hotels.com to remove this property from their platform, as it poses a serious risk to guests.

Unclean, very. Nothing worked (plugs, bath etc)

Beautiful hotel in a quiet area but within 2-3 minute walking distance to underground and shop for essentials (food & drink). Hotel staff very helpful, upgraded us to a king room which was lovely. Towels were luxurious - bath and a shower. Shower had good pressure and was warm. Unfortunately couldn't get spa bath working but that was a minor issue. One small irritant however for me was the bedroom carpet. I could have been doing with a clean as there were a few stains on it. Would definately go back again to this hotel.

Poor condition of property especially rooms bathrooms and hallways. Everything was old dingy and extremely dirty. The area around was great but I would never recommend this property to anyone.

The building is a lovely old Dame. But I booked a hotel walking distance from The royal Albert hall so I could relax in the beautiful bar the hotel show on the website. Arrived to a horrible smell of damp. The Bar and Spar area had been closed for 1 month. I had no warning of this. The hotel was soulless. The room was nice and beds were comfortable. The shower was so hot and could not be adjusted that we could not use it. Arrived home from the concert and the hotel was half in darkness. We sat in the seating area in the dark for 10 minutes until someone put the light on when they brought us a coffee. This was a special treat for my friend and myself for a special Birthday. I was really not very impressed and would not recommend.

The hotel is very dated. Not clean. Definitely not a 5 star hotel.

Professional and friendly staffs, however property isn't maintained to standard. Towers and carpet dirty, desk dusty, and poor quality breakfast

Excellent property, my wife and I had a great time. Clean, well-maintained, great customer service, we will certainly sty here again. The one area of opportunity, the carpet in the room should be changed…..

good property for easy stays in london, i can see it was 5 stars previously! Now more of a 3/4.. The only thing I’d say is that it’s quite behind in style, everything’s really old and there’s a lot of marks on the hotel room walls, also a lot of dust. The shower only goes from a 20 degree setting upwards to 80!! Not sure how that’s aloud, it nearly scolded me. This is what I’d say to the people who own it.. do it up when possible because it does have potential in the fact it’s aesthetically beautiful, it just needs work. Especially the shower situation and certain taps that are loose. Thankyou x

Very good choice of hotel, large well equipped room, great bed and convenient for walking to shopping areas or museums.

Wonderful hotel. Beautiful rooms.

I have stayed at the Claremont in London on numerous occasions. The Bentley was absolutely beautiful with a very spacious bedroom area and a bathroom that was out of this world.

The room was good sized and the property was stylish and elegant. The rooms show a little age and wear, but the bathrooms are spacious and nicely designed, and the beds are firm and comfortable. Quiet area and very convenient to the underground. Pricey, but a very pleasant stay and experience.

Gorgeous hotel! Staff was very attentive and the rooms were beautiful.

Big rooms. Well-appointed. Quiet. Very close to Gloucester Station. Great location.

Beautifully decorated hotel; our room was lovely with nice furnishings and a view overlooking private gardens. The restaurant seemed a bit of an afterthought but not a big deal since there are plenty of dining options in the neighborhood. We stayed here just on our last night in London but will seriously think about staying longer on our next visit.

Staff was very friendly we had a very large room for three people Excellent stay

This is our 3rd stay at The Bentley, we love the location. Some of the rooms could use a bit of updating, but otherwise the hotel is fantastic

It was very quiet. Which I liked. The first day they put out some fruit,cokes and macaroons

I adored our stay at the Bentley. Such a grand old hotel with sumptuously comfortable rooms, attentive and professional staff and a delicious Afternoon Tea option. I plan to make the Bentley my London base on future trips.

From the moment I checked in, to the moment I checked out. It was a fabulous hotel to stay in. Clean, warm and very welcoming. The staff are excellent, very polite and informative. Can’t wait to visit again.

The hotel itself is really nice, the staff is really not.

Great staff

Another great stay. Service is great. They even called me the day before to check my arrival time to ensure my room was ready. Room was comfortable and well maintained. Gym in the basement was being renovated, but the rest of the spa was looking great - especially the Turkish bath. Out of all places I've stayed at in it's price range, I would say this is the best. If you aren't looking to spend an arm and a leg at something like The Milestone, you can get a similar experience here.

What a complete and utter disappointment!! 5* i don't think so this is a historic rating and is not current at all. Rooms were absolutely tired and in desperate need of a refurbishment, staff were very rude and unwelcoming. We were told the hotel was at maximum capacity and we saw 1 person during our 2 night stay so this is not true at all. We demanded the room change and said it was the new room or nothing, as it was our 25th wedding anniversary we reluctantly took the room change it was better but way off being acceptable. All in all i would recommend that the Bentley hotel is one to stay away from unlike the old days when it was simply beautiful. Terrible experience and ruined our 25th wedding anniversary completely. We both have had to visit our doctors with tight chests and he advised more than likely dust allergies. AWFUL!!!!!

Very poor service

Overall it was good, at the time of checking out, when asked for a receipt. They refused saying we can only get it from the booking, even after explaining and showing them that I am unable to get.

Just rude staff on check in. Does not seem like a real hotel. Definitely not 5 star!

Staff was very friendly we had a very large room for three people Excellent stay

This property is conveniently located to the underground which is nice going to and from the airport. The staff was friendly and helped meet our every need. A staff member will call to confirm your reservation before arrival which is nice. I was told we would be able to check in a little early,only to find that we could not. The hotel will hold your bags if you arrive prior to check in. I thought the property was nice, however, there were stains on the carpet, a light switch didn't really work, and the furniture was a bit worn. The beds were comfortable and there was daily cleaning of the room. Overall, it was a good experience and I would recommend this hotel to those traveling to London, even though the price point is on the higher end.

Very good choice of hotel, large well equipped room, great bed and convenient for walking to shopping areas or museums.

Great location. Close to tube and museums. Beautiful old hotel but needs some update. The bar was never open and the room service menu was lacking but the service was nice. Overall not a 5 star hotel anymore but the location is great.

Nice place and good location

The room was good sized and the property was stylish and elegant. The rooms show a little age and wear, but the bathrooms are spacious and nicely designed, and the beds are firm and comfortable. Quiet area and very convenient to the underground. Pricey, but a very pleasant stay and experience.

Great neighbourhood

Big rooms. Well-appointed. Quiet. Very close to Gloucester Station. Great location.

Fantastic hotel at the perfect location

Lovely stay in this historic hotel. Excellent service, old marble interiors and well located for the Royal Albert Hall, V A and Natural History Museum. Rooms are a little dated but everything else was perfect for our stay.

It was just a lovely hotel with excellent service. It was off the beaten path but very close to the tube station. It is also a close walk from the National History Museum which was just amazing.

I adored our stay at the Bentley. Such a grand old hotel with sumptuously comfortable rooms, attentive and professional staff and a delicious Afternoon Tea option. I plan to make the Bentley my London base on future trips.

Great location. Close to tube and museums. Beautiful old hotel but needs some update. The bar was never open and the room service menu was lacking but the service was nice. Overall not a 5 star hotel anymore but the location is great.

At first glance very beautiful and friendly. Then you get a feel of the hotel that is in decline. And DEFINITELY don't do the restaurant for dinner. Breakfast is way overpriced. Didn't try T time. Overall, freindly staff. Just not all that professional for a 4star.

This is a very unique stay. I liked the property with its marble floors and beautiful lobby. It hasn’t been updated in a while, so if you stay with an open mind, it’s excellent. The part of town it’s in is great. One thing I would mention is the breakfast spread is expensive and didn’t have much on there. I opted to skip it once I saw it.

A lovely hotel, super comfortable and quiet. A 5 star experience but with the frills i get used to when booking 5 star. No dressing gown, slippers. No biscuits or chocolates in the room. All very small things but when booking with the wife its whats expected. I would stay again for business but its not a romantic wekend hotel. Breakfast was amazing freshly cooked and exceptional service.

No one in the Bar, closed early

The building is a lovely old Dame. But I booked a hotel walking distance from The royal Albert hall so I could relax in the beautiful bar the hotel show on the website. Arrived to a horrible smell of damp. The Bar and Spar area had been closed for 1 month. I had no warning of this. The hotel was soulless. The room was nice and beds were comfortable. The shower was so hot and could not be adjusted that we could not use it. Arrived home from the concert and the hotel was half in darkness. We sat in the seating area in the dark for 10 minutes until someone put the light on when they brought us a coffee. This was a special treat for my friend and myself for a special Birthday. I was really not very impressed and would not recommend.

Beautifully decorated hotel; our room was lovely with nice furnishings and a view overlooking private gardens. The restaurant seemed a bit of an afterthought but not a big deal since there are plenty of dining options in the neighborhood. We stayed here just on our last night in London but will seriously think about staying longer on our next visit.

Hotel was lovely and staff great on check in and stay, service was hugely let down by the breakfast which was cold and inedible as been left in a hot box for to long (the heater the box had then gone off) waitress didn’t seem to care or know what to do. When we asked if there was fresh food we’re eventually bought 4 rashers of bacon despite sending away plates with a full English untouched. Had better breakfast in a Travel lodge. The manager very apologetic afterwards but doubt we will stay there again.

Fantastic rooms. Great service. Delicious breakfast.