Name: Leonardo Hotel Southampton
Address: Charlotte Place, The Polygon, Southampton, England, United Kingdom, Southampton, England, GB
Price range: US$76–US$426 per night
Rating: 8.2

What guests think

Leonardo Hotel Southampton is praised for its friendly staff and convenient location beside the park and near cruise terminals, while reviews often note dated areas, inconsistent cleanliness, and recurring room temperature issues, plus no on-site parking or easy drop-off.

Beds are generally comfortable, and many guests like the breakfast and on-site bar and restaurant. However, noise from the busy road and thin doors can be a problem for some. Overall, expect a handy city stay with warm service but mixed room standards and logistics.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site bar and restaurant are convenient and generally well regarded. There is no hotel parking, drop-off space is tight with time limits, and some guests noted slow lifts, chaotic luggage storage and a cashless policy.

Related guest reviews

8

Susan

25 Jul 2025

·

Stayed 1 night

No car park

6

Anthony

8 Sept 2024

·

Stayed 1 night

Drop off very difficult if arriving by car due to there being just two parking spaces and a £100 penalty for overstaying beyond 15 minutes administered by your friendly parking management company On balance best avoided.

8

Mohammed

21 Jun 2024

·

Stayed 1 night

Great room. Spacious enough for family of 4. Bathroom was ok, but extractor fan wasn’t working which meant damp is setting in but early stages. Staff were amazing and friendly. Area is has a lovely massive green space. Parking is 15 minutes to drop off. You have to be very quick we you will get ticket. I think this should be extended to 30 mins as larger families found it difficult to get crying kids out after long drive etc. closest parking is the open car park inside the University grounds. It’s £5.50 for the day until 12am. So remember to schedule next day on Ringo app in case you fall asleep before 12am. Parking isn’t far but still enough of a walk if you have to lug your luggage back and forth due to short drop off time.

8

Phil

3 Apr 2025

·

Stayed 1 night

Suited my purpose for a 1 night stay on business. No parking always a pain but its the same in most hotels in the area so having a few car park choices a few min walk away was fine.

10

Jan

14 Nov 2025

·

Stayed 1 night

Had a lovely stay at Leornado hotel Southampton. Fantastic value for money, fabulous breakfast with a great variety to choose from. Clean rooms & very attentitive staff. Thankyou The only slight issue is because this hotel is central it doesn't have it's own car park which was a bit tricky and the pull in area to download is very tight too but itherqise amazing stay.

4

sandra

5 Jul 2025

·

Stayed 1 night

Lack of staff on Reception but those that were working were very pleasant. We had to leave our luggage as had to be out of room but it was too early to go to Cruise Port. The storeage facility was TOTAL CHAOS. One of r suitcases was just left behind Reception with others total lack of security & others in a room. The guy on Reception couldnt find them & wouldnt let my husband in to identy them. We had a taxi waitinh outside costing us money so my husband insisted in going in. There must have been 100 cases with no system whatsoever. Only my husband woukd have been able to identfy our luggage. This woukd put us off ever staying again pre cruise.

8

Giovan

27 Sept 2023

·

Stayed 1 night

No parking at the hotel

10

Sarah

19 Jul 2025

·

Stayed 1 night

Great welcome at reception. Only downside is that the bar area does not open until 12 noon so if you arrive early you cannot get a refreshment. Super tasty meal in the evening and first class service in the bar. Thank you for a great short stay.

10

LISA

26 Jul 2025

·

Stayed 1 night

Great spot, especially for cruise port. My only complain is they do not take cash. Everything was by credit card. Otherwise everything was great.

8

Edward

2 Jun 2024

·

Stayed 1 night

Comfortable room, great breakfast, many shops and restaurants within walking distance. Elevator was slow at times - took quite some time to find an elevator with enough space for luggage.

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Cleanliness

Many guests found rooms clean, but cleanliness is inconsistent. Reports include stained carpets, dirty or musty bathrooms, worn or unclean linens, and occasional housekeeping misses.

Related guest reviews

2

Mak

25 Jul 2024

·

Stayed 1 night

The hot water is not stable. No drinking water is provided. The room is dirt

6

Maria

17 Aug 2023

·

Stayed 1 night

Excellent staff at the front desk - very prompt with checking in/out, solving a key issue. The rooms have been updated but the bathrooms are quite dated. Cleanliness level was also inconsistent and not the best (the ceiling was filled with dust bunnies; one of the towels was definitely not clean).

6

Alexia

12 May 2024

·

Stayed 1 night

overall a good hotel to stay at, but bathroom once arrived was not cleanly. There were stains all over the bathroom door, and the couch was ripped like a cat had attacked it.

6

Peter

20 Oct 2024

·

Stayed 1 night

Quite dated the bathroom was very dirty stains on the carpet in the bedroom. Very noisy Would not stop or recommend again

4

Kenneth

3 Jul 2024

·

Stayed 1 night

No parking Very dirty carpet and bathroom Dusty Hair on sheets Overall this is not a 4 star! Staff was however very nice!

10

Maria

19 Oct 2025

·

Stayed 1 night

Good breakfast, very clean rooms, lovely and helpful staff

8

Elaine

12 Jun 2025

·

Stayed 1 night

Nice hotel, comfortable bed, room was tired with stains on the carpet, bathroom had areas of rust and a shower curtain rather than a screen. The communal stairs had worn out carpet and some areas need attention. The breakfast and reception area was nice and we were given a slightly later checkout as our cruise ship was delayed. Breakfast was nice but poor choice for vegetarian/vegan in the hot food. Overall a good hotel which is a little tired in some areas, friendly staff and a good location. I’d stay here again.

2

chirag

26 May 2025

·

Stayed 1 night

Hotel is located on the middle of a roundabout. The room we booked for 4 people was so small and had a strong cigarette odour. Hotel were short on pillows. Very thin walls. Beds very uncomfortable. Shower was hot but not much pressure. Very low budget hotel.

4

Federica

21 May 2024

·

Stayed 2 nights

Stayed at the hotel for 2 nights however we left quite disappointed. Our room was on the 4th floor and Im not sure how many times we had to go back on reception to take new room keys as they just stopped to work at anytime! The room was really dirty! Dirty towels, dust everywhere, hair in the bathroom on the floor and in the bathtub. We stayed at the one in London and it was amazing, nothing to do with this one. When I mentioned it at receptionist he apologised and said he would pass the complaint to HK department. He also asked if we wanted to change room but with 2 little kids we had lots of stuff so we refused! We won’t be staying again sorry! Hygiene it’s a must in 2024!

6

Claire

10 Oct 2024

·

Stayed 1 night

Hotel clean, room not the best, blood drops on the carpet and curtains.

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Rooms

Rooms range from modern and spacious to dated and tired. Beds are often comfortable, but recurring issues include weak or nonworking air conditioning or heating, noise from thin doors or corridors, and a lack of fridges in many rooms.

Related guest reviews

6

Don

23 Jul 2025

·

Stayed 1 night

Our room was acceptable. We found the bed harder than we like. Our principal problem was that the air conditioner broke down and we woke up in the middle of the night because it was uncomfortably hot. The hotel did refund us a portion of our payment as a result.

6

Michael

26 Jul 2025

·

Stayed 2 nights

Nice room, decent size. Biggest complaint is lack of AC in rooms. Do not believe what is listed on the hotel sites amenities. They have AC in the hallways and lobby but not actual working AC in the rooms. There is a control on the wall that does nothing. Room temp was about 26C/78F and humid. If the heat doesn't bother you then go for it!

8

Ankit

12 Apr 2025

·

Stayed 1 night

Great location. Had a pleasant stay - doors are a little thin. Can hear everyone in the halls but otherwise, had a pleasant stay!

8

Mark

2 Jun 2025

·

Stayed 1 night

Great room,just needs a small fridge

6

Monica

24 Aug 2025

·

Stayed 1 night

The check in was smooth- the breakfast was decent. But the room was dated - carpets were stained throughout, walls were dirty, shower had no pressure, no fridge, stains on curtains - overall a motel/lodge type feel - overpriced for what you got.

6

Kevin

27 Sept 2024

·

Stayed 1 night

The walls were paper thin. The bathroom is long overdue an update.

6

Ella,Rick,Kai,Brian

29 Aug 2025

·

Stayed 2 nights

We liked our stay. However, the biggest problem was our room (424). The A/C was constantly turning off and not turning back on automatically. We had to manually turn it back on each time. Also, the a/c air temperature was only slightly cool which caused the room to be constantly warm and uncomfortable. We were only staying 2 nights so we decided to grin and bear it.

10

cynthia

24 Mar 2025

·

Stayed 1 night

Great value, Well insulated quiet room. Great location. Staff let us check out an hour late. We will return. Great coffee. Restaurant food looked excellent as well. Perfect for a before the cruise hotel.

4

Alison

19 Jul 2025

·

Stayed 1 night

Room looked tired, unwelcoming and was too small for a double and a single bed. Very cramped. Musty smell. Bathroom old and tired. It was really hot but AC didn’t work No hair dryer available I immediately called reception, was promised someone would bring yp an hairdryer and come to look at the AC but no one arrived. Left the room 45 mins later, went to reception and reported again. Receptionist again said she would request a hairdryer, and get someone to look at AC. Receptionist called me whilst out and said we would be re-roomed to floor 12. Had to pack and relocate ourselves at 11pm when we returned from a concert. Still no hairdryer in the room so receptionist asked again for this item. Minimal bar staff to serve drinks, uncomfortable seating in bar, with no ambience, not a welcoming environment. Breakfast disappointing. All in all, not the experience I would expect.

6

Alexander

1 Nov 2024

·

Stayed 2 nights

This is a well located, friendly but over priced and in poor condition hotel. The staff are wonderful, but the rooms are in a real need of updating / repair. The room didn’t feel clean at all. The breakfast was pretty poor, but edible. For the money I expected so much more given the part of the world it is in.

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Service

Service is frequently praised as friendly and helpful, with several staff members called out by name. Some guests experienced slow or unresponsive front desk and phone support, check-in delays, and poor follow-up.

Related guest reviews

6

Claire

29 Sept 2025

·

Stayed 1 night

The room was nice enough but service was quite poor - nobody answered the phone when I called down to the restaurant or reception. The room was hot and stuffy and air con didn’t cool It down.

8

Fanny

15 Nov 2024

·

Stayed 1 night

The Front Desk Staff they were friendly helpful and accommodating! The Hotel was lovely and breakfast was yummy! Highly recommended!

10

Makenna

15 Jan 2025

·

Stayed 1 night

Very walkable, available taxis, and very helpful staff! We left out luggage there for both a late and early checkout, they were very nice! Shout out to Louis for being so cool.

10

Anthony

23 Aug 2025

·

Stayed 1 night

Great hotel with excellent staff

6

Iain

2 Apr 2025

·

Stayed 1 night

Reception staff poor. Slow and dismissive transaction at check-in. On checking out I asked for assistance with a taxi. Agent said I would need to wait and speak to her colleague who had a big queue (she was doing nothing). Turned out when I did finally get to the front all I had to do was pick up a courtesy phone and call one myself. Why could she just not have told me that? As a result I was late for my appointment. Staff poor on both check-in and check-out. Seemed totally disinterested in the customer.

4

sandra

5 Jul 2025

·

Stayed 1 night

Lack of staff on Reception but those that were working were very pleasant. We had to leave our luggage as had to be out of room but it was too early to go to Cruise Port. The storeage facility was TOTAL CHAOS. One of r suitcases was just left behind Reception with others total lack of security & others in a room. The guy on Reception couldnt find them & wouldnt let my husband in to identy them. We had a taxi waitinh outside costing us money so my husband insisted in going in. There must have been 100 cases with no system whatsoever. Only my husband woukd have been able to identfy our luggage. This woukd put us off ever staying again pre cruise.

10

Alexandria

15 Feb 2025

·

Stayed 1 night

I was made very welcome..what a treasure Lewis is on the Front Desk. Makes everyone very welcome.

10

Andrew

23 Nov 2025

·

Stayed 1 night

Everything was absolutely spot on. From our initial greeting from Nicole who was on the front desk until the time we checked out. Most courteous hotel staff we have ever encountered, the room was immaculate, only stayed one night but it will be our hotel of choice whenever we visit Southampton.

4

Annmarie

26 Jun 2025

·

Stayed 1 night

Check in was very slow. Only one person doing check-in. Raised an issue with front desk staff regarding the air condition being broken. I was told someone would be up shortly to fix it. After more than an hour I went back to the front desk where the man who was now on the front desk lied to my face about it being fixed. When called out, no apology that he had lied. We ended up with a room change.

10

Neil

30 Jun 2025

·

Stayed 1 night

The staff were efficient and polite. The service was very good.

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Location

Very convenient spot by East Park and an easy base for shopping, dining and the cruise terminals. Being on a busy roundabout brings traffic noise and makes parking or drop-off tricky.

Related guest reviews

10

Philip

31 Mar 2025

·

Stayed 2 nights

Suited me for my trip Close to shops and train station

8

John

9 May 2025

·

Stayed 1 night

The hotel was conveniently priced in Southampton where many other hotels increase their prices exhorbitantly to cash in on those coming to Southamption during the cruising season to get on or off cruise liners - for others who just have to get on with life, the Leonardo offers an affordable and smart option, although its location on a traffic island with poor parking facilities probably explains why it is not a favourite for those who are arriving by car.

10

Dorothy

3 May 2025

·

Stayed 2 nights

Had a very nice stay, would highly recommend. It is great that the hotel is directly across from the park.

8

Alison

16 Jun 2025

·

Stayed 1 night

We’ve stayed at this property a few times now. We like it here as it’s really convenient for a night out in Southampton. Just a quick walk through a lovely park and you are in the heart of the city, convenient for the many pubs, bars restaurants and shops. Southampton guildhall and the Mayflower theatre are a stones throw away. The hotel is spacious, welcoming and clean . There is a bar and food if you want and breakfast all at an additional cost. The only downside is that it is on a busy road which at times can be noisy but that’s city life I suppose. Sometimes you can’t keep the windows open because of this and it gets a bit hot in the room. It does have air on but that’s a bit noisy too. Doesn’t put me off returning though as I feel this hotel is good value for money 😊

10

Caroline

15 Jul 2025

·

Stayed 1 night

So convenient for cruise terminals

10

Clive

18 Jul 2025

·

Stayed 1 night

Great location, friendly staff

8

Betty

21 May 2024

·

Stayed 1 night

We were there for just one night, prior to a cruise. Getting a taxi the next morning was an issue, as there were 4 cruise ships in port. We were travelling with 4 others, so got 1 taxi for 2 and big luggage, and the rest of us walked to the terminal, a 45 minute walk. Weirdly, the hotel is in the middle of a traffic circle, easily crossed to a beautiful park, close to high street

10

Gary

9 Mar 2025

·

Stayed 4 nights

Its in the middle of a busy roundabout

4

gary

11 Jun 2025

·

Stayed 1 night

Frankly not worth the £135 I was charged for a small and grubby room. Understaffed so be prepared to wait for check in and bar service. 15-20 mins wait at both. Theres no parking apart from down the road. The hotel is in the middle of a traffic island. Homeless sleeping in the streets out side and a dodgy walk into town through a park if you are brave enough. I know Ill never stay here again

10

James

6 Jul 2024

·

Stayed 1 night

We stayed in this hotel the night prior to boarding a cruise ship. The hotel offered a nice breakfast and a direct phone line for ordering a cab to take us to the ship. There is a nice public park within walking distance to the hotel, as well as several restaurants.

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Dining

Breakfast is popular and widely described as good with plenty of choice, and many enjoyed the bar and restaurant meals. Others found quality or variety inconsistent and prices high, with limited vegetarian or halal-friendly hot options noted.

Related guest reviews

10

Michelle

21 Jul 2024

·

Stayed 1 night

Lovely modern eco- friendly hotel in close proximity to park and city center. Buffet breakfast was simply FANTASTIC!!!

10

Elaine

21 Aug 2025

·

Stayed 1 night

Lovely hotel, amazing breakfast, would use again.

8

Tayseer

8 Oct 2024

·

Stayed 2 nights

Good hotel, no thrills , breakfast offers only pork meat and thus desregarding the needs of those guests who may not eat pork.

10

Carolyn

17 Aug 2025

·

Stayed 1 night

We stayed here one night before leaving for a cruise. The restaurant wait staff were exceptional! The bartender took our order, served our food and cleaned up. While we waited for our food to be cooked, he switched out table center pieces in the restaurant and all with a smile on his face! The food was also tasty! Easy access to ride shares. Highly recommend.

10

Maria

19 Oct 2025

·

Stayed 1 night

Good breakfast, very clean rooms, lovely and helpful staff

2

Keith

16 Nov 2025

·

Stayed 1 night

No all on hot plates bacon rubber eggs lije rubber

8

Elaine

12 Jun 2025

·

Stayed 1 night

Nice hotel, comfortable bed, room was tired with stains on the carpet, bathroom had areas of rust and a shower curtain rather than a screen. The communal stairs had worn out carpet and some areas need attention. The breakfast and reception area was nice and we were given a slightly later checkout as our cruise ship was delayed. Breakfast was nice but poor choice for vegetarian/vegan in the hot food. Overall a good hotel which is a little tired in some areas, friendly staff and a good location. I’d stay here again.

10

Kim

19 Jul 2024

·

Stayed 1 night

Friendly staff, comfortable room, nice dining and hang out options. The check in process was easy, the hotel was lovely. Our dinner was delicious. Slept great!

10

Sarah

19 Jul 2025

·

Stayed 1 night

Great welcome at reception. Only downside is that the bar area does not open until 12 noon so if you arrive early you cannot get a refreshment. Super tasty meal in the evening and first class service in the bar. Thank you for a great short stay.

8

Luke

28 Mar 2024

·

Stayed 16 nights

Staff are super friendly and helpful. Hotel downstairs is pleasant. Rooms are average... perfectly adequate for a short stay or business trip. Breakfast is average; could add some hash browns and some nicer orange juice.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$64
February	US$65
March	US$72
April	US$86
May	US$156
June	US$152
July	US$157
August	US$116
September	US$158
October	US$98
November	US$78
December	US$69

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5 $142
6 $104	7 $86	8 $231	9 $142	10 $161	11 $426	12 $231
13 $133	14 $101	15 $174	16 $153	17 $332	18 $370	19 $274
20 $163	21 $187	22 $253	23 $194	24 $292	25 $356	26 $288
27 $76	28 $99	29 $415	30 $415

Su	Mo	Tu	We	Th	Fr	Sa
				1 $104	2 $339	3 $119
4 $87	5 $107	6 $147	7 $116	8 $107	9 $268	10 $132
11 $87	12 $115	13 $115	14 $115	15 $250	16 $114	17 $260
18 $85	19 $107	20 $117	21 $266	22 $215	23 $234	24 $197
25 $87	26 $107	27 $117	28 $117	29 $106	30 $142	31 $114

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

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FAQs about Leonardo Hotel Southampton

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