Is parking available at the property?

Yes, valet parking is available at the hotel for a fee of EUR 25 per night.

What type of breakfast is offered and what are the serving hours?

Continental breakfasts are available daily from 7:00 AM to 10:30 AM for a fee of approximately EUR 20 for adults and children.

Does the property allow pets?

Yes, pets are allowed at the hotel for a fee of EUR 25.00 per accommodation, per day. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM until 11:59 PM, and check-out is at 11:00 AM. Late check-out is available for a fee, subject to availability.

Are airport shuttle services available?

Yes, airport shuttle services are available for a fee of EUR 65.00 per vehicle (one-way). Guests must contact the property with arrival details before travel to arrange the transfer.

What accessibility features does the property offer for guests with disabilities?

The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.

What is the location of the property in relation to key landmarks?

The hotel is centrally located in Naples, just a 4-minute walk from Lungomare Caracciolo and 6 minutes by foot from Castel dell'Ovo. It is 0.4 mi (0.6 km) from the Gulf of Naples and 0.7 mi (1.1 km) from Piazza del Plebiscito.

What are the hotel’s policies for guests staying with children?

Children are allowed at the property. All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.

What is the policy regarding extra beds and cribs?

Rollaway beds are available for an additional fee, and advance request or confirmation may be required. Specific details about cribs are not provided.

Grand Hotel Santa Lucia in Naples, Italy

Average nightly price at Grand Hotel Santa Lucia by month, last 12 months (USD)
Month	Average price
January	$291
February	$308
March	$325
April	$393
May	$428
June	$427
July	$333
August	$257
September	$508
October	$459
November	$355
December	$360

What guests think

At Grand Hotel Santa Lucia, travelers praise the scenic waterfront setting and walkable access to restaurants and sights, while reporting mixed front‑desk service, uneven breakfast quality, and occasional maintenance or cleanliness issues alongside some dated room elements.

Many rooms are spacious and comfortable with strong air conditioning and good showers, though Wi‑Fi can be slow and some have limited outlooks. Valet parking is available for a fee, and one guest reported a lengthy retrieval delay. Overall, expect a classic, comfortable base in Naples with a few trade‑offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Valet parking is available for a fee, with one report of a long retrieval delay. Little else about on-site facilities is mentioned in the reviews.

Related guest reviews

10

ANTONIO

Dec 8, 2021

·

Stayed 1 night

Ottimo albergo, camera con vista mare veramente spettacolare, buona la colazione con molta scelta tra dolce e salato, personale gentile e cortese. Parcheggio con servizio di car vallet o sul lungomare o vie adiacenti a pagamento se avete la fortuna di trovare un posto.

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10

Bianca

May 27, 2022

·

Stayed 1 night

Sehr gut gelegen, Personal freundlich, Zimmer sehr sauber , Frühstück reichhaltig. Parkservice möglich ( 40 Euro per night)

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10

Dario

Jun 6, 2022

·

Stayed 1 night

Che dire, una struttura da sogno, con affaccio su un panorama da favola, sembrava potessi toccare il mare e il Castel Dell'Ovo. Servizio di alto livello, da grande hotel di un tempo, comoda anche la possibilità di lasciar loro l'auto, che poi provvederanno a parcheggiare in un loro parcheggio convenzionato ad un prezzo abbordabile per la zona. Colazione completa di tutto, jacuzzi in camera favolosa...insomma una notte di nozze da ricordare.

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8

Catherine

Apr 16, 2025

·

Stayed 2 nights

This hotel is fine. The valet situation is impossible it took nearly an hour for them to find our car upon checkout. Additionally when we checked in they did not have the room I had booked with two beds so we had to change rooms for our second night. The staff was extremely accommodating and polite and it’s possible our issues were singular but I wouldn’t stay again as a result.

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Cleanliness

Generally clean and sometimes described as spotless, but a few guests reported dirty floors, ants, or bathrooms not properly cleaned.

Related guest reviews

10

TIMOTHY

Sep 7, 2023

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Stayed 3 nights

Wonderful location, great views, nice breakfast restaurant. Clean, spacious. A great value!

8

Fatima

Sep 6, 2024

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Stayed 2 nights

Convenient and nice location, great bay views, very helpful and friendly staff. Loud, ants found in bed, outdated decor and furniture, shower drain did not function properly, no smart TV/limited options.

10

Jacqueline

Nov 5, 2025

·

Stayed 1 night

Chambre parfaite, jolie vue, propre et élégante Personnel au petits soins particulièrement la réception Merveilleux emplacement malgré les travaux

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6

Jun

Oct 2, 2023

·

Stayed 1 night

Bathroom and overall room was not clean. The rooms were big and the staff was friendly. The hotel neighbohood was beautiful.

8

Johann

Aug 18, 2022

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Stayed 3 nights

Schöner erster Eindruck, freundliches Personal, jedoch bei genauerem hinsehen alles etwas abgenutzt und nicht immer sauber

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8

Gillian

Sep 8, 2025

·

Stayed 3 nights

Rooms were lovely. Spotless and large. We found the staff at the front desk to be sadly lacking in “service with a smile”. We got no concrete help with concierge questions. In fact they appeared to be rather fed up with tourists in general which was a great pity as the hotel was beautifully appointed by the sea so a wonderful place to have a gelato gazing at all the boats and very safe.

10

Elvira

Aug 19, 2024

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Stayed 1 night

Great location, by the harbor and close to main historic places. Nice rooms, well decorated and maintained. Very good breakfast. Would definitely stay again.

10

Kaitlin

Apr 12, 2023

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We loved our room here! Spacious with a balcony view of the ocean! Only issue we had was the floors being dirty (my feet turned black after walking on the floor after a shower).

10

Massimo

May 28, 2023

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Stayed 2 nights

The property is charming and in an excellent location. Rooms are spacious and clean and the personnel is professional and always willing to help.

10

elham

Oct 9, 2023

·

Stayed 1 night

The room was nice and clean Staffs were nice and friendly location was great

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Rooms

Rooms are often spacious and comfortable with strong air conditioning, good showers, and many sea views. Some guests found decor dated, Wi‑Fi slow, noise from the waterfront, or received small/dark rooms with limited outlooks.

Related guest reviews

10

Lania

Jul 10, 2025

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Stayed 1 night

New home base in Naples. Lovely modern renovation and amenities.

6

Katherine

May 22, 2025

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Stayed 1 night

I had one night in Naples and decided to try this hotel. The location is fabulous - right on the water, Vesuvius looming. My room was expensive — $440 or so. I was on the ground floor facing the airshaft. Nice room but small and dark and $400+? The lobby is nice, the included breakfast was excellent. The front desk staff were bored verging on surly. I’d just spent 2 weeks in other Italian hotels, for the most part a happy welcoming experience. This one was a disappointment.

8

Fatima

Sep 6, 2024

·

Stayed 2 nights

Convenient and nice location, great bay views, very helpful and friendly staff. Loud, ants found in bed, outdated decor and furniture, shower drain did not function properly, no smart TV/limited options.

10

Francis

Aug 19, 2024

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Stayed 1 night

Amazing location by the water and walkable to the historic center of the city. Staff was friendly and helpful from the moment we checked in, stowing our bags and making a reservation for us for lunch at a great sit down pizzeria. Our room was ready early which was nice. And it was well appointed from comfy beds to a shower with great pressure. With an eye on saving energy the AC will not go on if the window is not completely closed. Something I discovered after being boggled by the lack of cool air and calling the front desk who explained it to me and all was fine. The breakfast was great too. All the usual buffet items including all the Napoli sweets which I ate much too much of

10

Carlos

Jun 20, 2025

·

Stayed 2 nights

This hotel is amazing and it’s truly a five star hotel. The rooms are huge with marble floors. There were two showers in the room with six different shower heads. Breakfast was excellent and included and very convenient to do our tours to Capri and Amalfi. You should write the con the name, Anthony Anthony my name. DARIO, Francisco, Luigi marine staff is the best

10

Jack

Nov 2, 2025

·

Stayed 1 night

Very nice views of harbor. Excellent modern features in room. Daytime staffer at front desk was indifferent, but night attendant went out of his way to provide us a ‘box breakfast’ before our early morning flight.

10

Henry

Sep 6, 2023

·

Stayed 2 nights

Great place with comfortable rooms and strong A/C. Friendly staff and most rooms have a beautiful sea view. The street along the water can be noisy at night, but the rooms are very quiet.

8

Gillian

Sep 8, 2025

·

Stayed 3 nights

Rooms were lovely. Spotless and large. We found the staff at the front desk to be sadly lacking in “service with a smile”. We got no concrete help with concierge questions. In fact they appeared to be rather fed up with tourists in general which was a great pity as the hotel was beautifully appointed by the sea so a wonderful place to have a gelato gazing at all the boats and very safe.

6

Gregory

Sep 16, 2025

·

Stayed 1 night

Schlechteste Aussicht, die ich je hatte.

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10

Kaitlin

Apr 12, 2023

·

We loved our room here! Spacious with a balcony view of the ocean! Only issue we had was the floors being dirty (my feet turned black after walking on the floor after a shower).

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Service

Staff are frequently praised as friendly and accommodating, but recurring comments note an indifferent front desk and occasional miscommunications around concierge or transfers.

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10

Angelo

Jan 11, 2026

·

Stayed 3 nights

Excelentes acomodações Serviço atencioso

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10

Jacqueline

Nov 5, 2025

·

Stayed 1 night

Chambre parfaite, jolie vue, propre et élégante Personnel au petits soins particulièrement la réception Merveilleux emplacement malgré les travaux

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8

Elena

Apr 12, 2025

·

Stayed 3 nights

The property location was ideal on the waterfront Staff were indifferent and passive rather than attentive and customer service focused

10

Jack

Nov 2, 2025

·

Stayed 1 night

Very nice views of harbor. Excellent modern features in room. Daytime staffer at front desk was indifferent, but night attendant went out of his way to provide us a ‘box breakfast’ before our early morning flight.

10

Philip

Jun 18, 2024

·

Stayed 1 night

A wonderful, personal welcome from the reception staff who couldn’t be more helpful. Giovanni was particularly welcoming and friendly. The room was amazing!

8

Gillian

Sep 8, 2025

·

Stayed 3 nights

Rooms were lovely. Spotless and large. We found the staff at the front desk to be sadly lacking in “service with a smile”. We got no concrete help with concierge questions. In fact they appeared to be rather fed up with tourists in general which was a great pity as the hotel was beautifully appointed by the sea so a wonderful place to have a gelato gazing at all the boats and very safe.

10

Tom

Jun 24, 2023

·

Stayed 2 nights

Very friendly and helpful staff. My daughter had lost her Invisalign in the room, and the maids found it after we checked out. They went the extra mile to get the Invisalign returned to us - something they did not have to do. The staff also helped us weigh our bags when we left to make sure we were not overweight at the airlines. The location was great, overlooking the water, and the views were breathtaking. Highly recommend.

10

Thomas

May 5, 2025

·

Stayed 6 nights

Excellent Hotel in a great area of Naples Service was very friendly and helpful with recommendations for Restaurants and destinations! I would recommend this hotel. Thank you!!!!

6

Alireza

Oct 13, 2025

·

Stayed 2 nights

Wifi was slow. Staff not helpful

8

Christian

Mar 20, 2023

·

Stayed 2 nights

We have just returned from an amazing stay at the Grand Hotel Saint Lucia. Our room on the front was excellent and we could not have wished for better. The bed was super comfy with additional pillows provided if required. Our only negative experience was we asked the hotel to arrange a taxi for us through reception and were advised it would be 30 Euro fare to the airport. On arrival the driver demanded 50 euro and said he told hotel porter to relay this to us, which didn't happen. As you can imagine not impressed. We would definitely return to this hotel and request the same room but would make our own arrangements for transfers and would highly recommend others do likewise (it is for this reason alone that I have scored 4 and not 5, everything else was perfect!)

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Location

Waterfront promenade location is widely praised, walkable to restaurants, sights, and the ferry port, with scenic bay and castle outlooks. A minority view felt it was far from attractions.

Related guest reviews

10

Bradley

May 31, 2024

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Stayed 1 night

Next door to the Excelsior this is a smaller more intimate hotel in the same great location with the same views of the Bay of Naples. It’s still a grand hotel though even though it’s smaller.

10

Daniel

Jan 17, 2023

·

Stayed 19,369 nights

The Grand Hotel Santa Lucia is the perfect Napoli getaway. Situated on the Bay, it has a priceless view of Mt. Vesuvius.

10

Michel

Sep 23, 2025

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Stayed 1 night

This is the second time we stayed at this hotel that is located at a promenade near the old Fishermen’s quarter, where there are many restaurants and pizza places. Great location, walkable to many sites attractions. The hotel staff are every accommodating and friendly Rooms and bathroom are clean.

10

chris

May 9, 2025

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Stayed 1 night

great location for walking and dining and the hotel is beautiful!

10

Joseph

May 11, 2024

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Stayed 3 nights

The Grand Hotel Santa Lucia Napoli was excellent in every way! The hotel is beautiful and the location is near many restaurants and sights to see, all just minutes from the hotel! The entire staff was wonderfully accommodating and professional! The front desk staff was great! Our room was wonderful! The bed was so comfortable! The breakfast is so delicious with many choices and the servers were really gracious and accommodating! The Grand Hotel Santa Lucia Napoli is an all time favorite!

10

Jorge

Jun 21, 2025

·

Stayed 1 night

Muy bien ubicado con una vista espectacular al mar

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10

Graziella

Sep 6, 2025

·

Stayed 1 night

Great location

8

Sara

Jan 28, 2024

·

Stayed 3 nights

El hotel es bonito, demasiado caro, lejos de todo lo único que vale la pena es la vista al casco del castillo.

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10

Elvira

Aug 19, 2024

·

Stayed 1 night

Great location, by the harbor and close to main historic places. Nice rooms, well decorated and maintained. Very good breakfast. Would definitely stay again.

10

Diane

Apr 14, 2025

·

Stayed 1 night

Nice old style property convenient for the port for ferry to Capri ( short taxi ride 10 euro ) Many restaurants nearby

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Dining

Breakfast is often excellent and varied, and the restaurant earns positive feedback. Several guests, however, found breakfast limited or below expectations, with occasional waits for coffee.

Related guest reviews

6

Junaid

Jun 26, 2025

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Stayed 5 nights

Buffet Breakfast was below average for a hotel of this calibre , definitely don’t pay extra to include breakfast. Rooms were good. But the pictures of the rooms don’t match what you get !!! On Expedia

8

YIJING

Dec 22, 2023

·

Some staff were nice and some were not. The breakfast offering was limited. But the location and view was nice.

8

Ricardo

Oct 21, 2023

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Stayed 1 night

Good location, nice room, front desk great attention, not so good during breakfast

10

Jacqueline

Nov 29, 2024

·

Stayed 4 nights

Le restaurant était très bon, ce qui n’est pas fréquent pour un hôtel Le gentillesse du personnel fait toute la différence

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10

Karin

Jul 20, 2024

·

Stayed 3 nights

Classic beautiful hotel rooms with soft towels. Staff service good. Breakfast not great.

10

Andrzej

Aug 30, 2024

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Stayed 3 nights

The staff accommodated our wishes, great breakfast and nice restaurant and amazing risotto

10

Joseph

May 11, 2024

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Stayed 3 nights

The Grand Hotel Santa Lucia Napoli was excellent in every way! The hotel is beautiful and the location is near many restaurants and sights to see, all just minutes from the hotel! The entire staff was wonderfully accommodating and professional! The front desk staff was great! Our room was wonderful! The bed was so comfortable! The breakfast is so delicious with many choices and the servers were really gracious and accommodating! The Grand Hotel Santa Lucia Napoli is an all time favorite!

10

Marco

Sep 11, 2025

·

Stayed 1 night

Spectacular property! Fantastic Staff! Professional and accommodating! Great dining experience! Will be back soon! My compliments to the Management!

10

Evgeniya

Oct 24, 2024

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Stayed 1 night

Amazing breakfast, beautiful view, great location. Need upgreT for usb plugs

10

Larry

May 21, 2025

·

Stayed 2 nights

Very nice hotel. The breakfast was excellent. Good dining choices nearby.

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Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $349	6 $342	7 $311
8 $305	9 $564	10 $385	11 $365	12 $370	13 $357	14 $350
15 $319	16 $347	17 $314	18 $343	19 $337	20 $347	21 $320
22 $314	23 $349	24 $334	25 $1,352	26 $605	27 $349	28 $322
29 $296	30 $305

Su	Mo	Tu	We	Th	Fr	Sa
		1 $299	2 $307	3 $327	4 $351	5 $322
6 $332	7 $385	8 $392	9 $312	10 $296	11 $296	12 $305
13 $296	14 $299	15 $407	16 $305	17 $299	18 $305	19 $312
20 $297	21 $348	22 $348	23 $348	24 $348	25 $348	26 $346
27 $348	28 $348	29 $482	30 $468	31 $514

Grand Hotel Santa Lucia

Prices for Grand Hotel Santa Lucia

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About this property

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Suite

Deluxe Room, Sea View

Double Room Single Use

Standard Double Room

Guest reviews of Grand Hotel Santa Lucia

Who stays here?

What guests think

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Good to know

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