Albergo Cavalletto & Doge Orseolo

This hotel is at most a 3-star hotel. The internet never worked properly during the week I spent there. There was even a sign posted on the elevator door announcing that it would be fixed "as soon as possible," but within a week, nothing happened. A week??? The room was precarious. The windows didn't seal out external sound well, there was no blackout, the bedside table was a makeshift wooden structure with a cloth over it, the closet had no bottom, the safe was LOOSE from the wall, meaning anyone could have taken it, a very misunderstanding of what a safety box is. The only amenity in the room was a shower cap, and the cups were plastic, disposable, and NEVER replenished!!! Finally, there was only one liquid soap for everything. I asked at the bar for a glass of wine to take to my room, and the waiter gave me a PLASTIC glass!!! He didn't give me a glass at all. I asked the receptionist, MAURIZIO, for help, and he simply rudely and with immense ill will told me that this wasn't his problem!!! 4-star hotel???? I've never seen anything like it in any hotel in my 50 years of traveling. Finally, the bar manager lent me two glasses of wine. Anyway, a well-located hotel that thinks it doesn't need to offer anything else. Terrible. The reception staff was never very friendly, with the exception of Salome, Danilo, and Kevin, who were always helpful and attentive.

Lovely stay - perfect location by St Marc’s square with lovely views of the canal. Great bar and breakfast. Housekeeping perfect. Even has its own water taxi dock.

Location is very convenient to the San Marco vaporetto, St. Mark's Square, and luxury shopping. Walk a block or two off the main street and you find smaller, local vendors and shops. The hotel is quite nice and sits on a canal with balconies and seating available. Unfortunately, the bar was being renovated, so enjoying a spritz wasn't an option. Our standard room was quite small but had a balcony we could access. Breakfast choices were varied and tasty. A lot of great dining options are close by and the staff is happy to make recommendations.

Our go to hotel while in Venice. Updated rooms, quiet, good breakfast, right next to San Marco. You can take a boat taxi directly from the lobby. Excellent staff!!

It felt like it was a bait and switch. We were not in the main building but in another building across the street which was not part of the hotel. We had LOUD construction on the Thursday afternoon in the units next to us which went on for several hours after we had checked in after a long flight. The construction continued to the Friday. When I raised it with the staff they did not offer to move us and just shrugged The wifi was down all day Friday and when I raised it with the staff they again shrugged and said they had to call their net work support team. It was not corrected until Saturday. One of the worst stay I have had in all of my trips to Europe over the last decade.

So the main positive part of this hotel is the location. It could not be in a better spot and I’m very glad that it was where it was. However, the hotel condition was not the greatest. It says that there’s an elevator, but I had to take an elevator and then I had to go up 2 1/2 sets of stairs as well. I was eaten alive by mosquitoes in the room was probably a three out of five. The bathroom was big. The staff was OK and the bar was OK and there was these little areas where you can sit and watch the gondolas which was very nice. The hotel presents very well on the outside however, the inside is another story.

The location is excellent and the refurbished parts are very good - however, the hotel was listed as completely refurbished- it is not. The bathroom we had was awful, many cracks through the sink, the bath had been coated with something that was all peeling off, so it would be impossible for it to be clean, generally not fit for use. The porter that took our cases in, was unfriendly & gave us the incorrect door code, so we couldn’t get in! We were moved when I told reception staff about our issue, but to a smaller room ( not what we booked). The shower in the new bathroom didn’t work at all the first morning. The kettle we were given (after asking for one) arrived with no tea/coffee etc & didn’t work. Although advertised as having WIFI- there wasn’t any anywhere in the hotel, so we incurred unexpected roaming costs. On checkout day, we paid our bill & were asked to get our cases from the 4th floor- there is only 1 lift, servicing all of the rooms & it is painfully slow to arrive! We rode to the 4th floor, got to our room & couldn’t get in, we went back to reception - to the same unhelpful man, who informed us it’s because it’s after 11- (11.05!) even though he told us to go & get our bags!!! This was our 6th trip to Venice, we love it there- but sadly this hotel didn’t live up to the other hotels we have previously stayed in.

We had a canal view and watched the gondoliers being prepared in the morning. Breakfast and service was great. The elevator was fine but could be slow if people checking in/out. Very convenient to St Marks square and Doge Palace. Some construction noise that started up at 6.00 a.m but nothing to do with this charming hotel.

Great Location. The hotel is very nice. Great customer service. I didn’t know that they don’t have elevator, my bad bc I forgot to ask in advance. However, the guy who helps all the guest with the luggage was very very nice and helpful. They are two mins walking to Plaza San Marco and to take water bus or privet bus to the airport, train station or the islands. Would stay there again.

Right next to San Marco square and only a few minutes walk to the Rialto Bridge. It was a little noisy in the morning with the gondolas but that's to be expected.. it's Venice! The hotel bar served up delicious cocktails and the staff was extremely warm and friendly. I would stay here again!

Staff were superb, location ideal, spotless. .just fantastic

Despite the high price and great location, this was not a pleasant hotel stay. The good: the staff are nice and the room was clean. The bad: the room was very tiny, which was mostly fine but the problem was the noise. I could hear everything from the hallways and my neighbors, but worst of all was the staff door that slammed loudly every two minutes all day and night. I was on the first floor, so I heard this door slamming from the ground floor as though it were inside my own room. Plus a smell of sewer gas came from the bathroom intermittently for no apparent reason. Very unpleasant and very difficult to sleep. I wanted to like the hotel but I was very uncomfortable the entire time.

Nice old hotel. Big clean room, good housekeeping, good breakfast. Danielle at front desk was delightful.

This hotel was lovely, clean and decorated in traditional Venetian style. It has a professional and helpful staff, A good breakfast was offered, and accommodated with gluten free prepackaged options for those with restrictions. The hotel was steps away from St Mark’s square. A water taxi at its canal side is an option that conveniently transports you to the airport for $16l0 euro. The canal view hotel room option looks down on the gondolas below. The location was definitely ideal. I would definitely return to this hotel and highly recommend it to others.

Excellent staff,room was clean comfortable

Arrivée le 26/08, 2 adultes et une ado de 15 ans. Chambre 2201 très sombre; très vétuste, baignoire tachée, rideau de douche défraîchi et fenêtre donnant sur un mur d'une très étroite ruelle !!! Nous demandons à changer de chambre pour le 27/08. Chambre 1153 plus moderne mais impossible de dormir car elle est située juste au-dessus de la machinerie d'air conditionné de tout l'hôtel. La réception nous dit de pas pouvoir la couper et nous donne 3 kits de boules Quies.... Le personnel est aimable et le petit déjeuner très bien. Mais nous sommes contents de quitter l'hôtel le 29 matin. Il ne mérite pas du tout un 4 étoiles pour la prestation que nous avons choisie par VOTRE intermédiaire lors de notre réservation. Les photos présentées sur Expedia ne sont pas le reflet de la réalité que nous avons vécue. L'année dernière à la même époque, nous étions à l'hôtel Foscari et c'était beaucoup, beaucoup mieux.

Very clean and nice hotel.

The location is excellent and the refurbished parts are very good - however, the hotel was listed as completely refurbished- it is not. The bathroom we had was awful, many cracks through the sink, the bath had been coated with something that was all peeling off, so it would be impossible for it to be clean, generally not fit for use. The porter that took our cases in, was unfriendly & gave us the incorrect door code, so we couldn’t get in! We were moved when I told reception staff about our issue, but to a smaller room ( not what we booked). The shower in the new bathroom didn’t work at all the first morning. The kettle we were given (after asking for one) arrived with no tea/coffee etc & didn’t work. Although advertised as having WIFI- there wasn’t any anywhere in the hotel, so we incurred unexpected roaming costs. On checkout day, we paid our bill & were asked to get our cases from the 4th floor- there is only 1 lift, servicing all of the rooms & it is painfully slow to arrive! We rode to the 4th floor, got to our room & couldn’t get in, we went back to reception - to the same unhelpful man, who informed us it’s because it’s after 11- (11.05!) even though he told us to go & get our bags!!! This was our 6th trip to Venice, we love it there- but sadly this hotel didn’t live up to the other hotels we have previously stayed in.

The hotel was very clean. The bed was extremely hard and uncomfortable. Was not able to sleep well because it was so hard. The buffet breakfast was very limited and the eggs, bacon, sausages and pancakes were all cold. We paid to upgrade our room to a bigger room which we received, but when looked out the windows in the 4th floor, all we saw were roofs. We expected a view of a canal and gondoliers. Very over priced for what we got.

Very clean room with new bathroom and beautiful view to canal behind St Marks Square.

Great location ! But perhaps the worst shower I have ever seen in any hotel in my life. It was hardly 20 x20 inch and clearance of 17 inch. Could not move even two inches either way

Very central to St Marks Square etc and close to water taxi stations. Reception area, Bar & Breakfast good. We booked a standard classic room with canal view (Room 1159). Not really 4 star accommodation. The room was small with basic furnishings and lack of storage space. The mattresses overhung the the base of the old bed and the pillows were poor quality. The TV was partially hidden by the curtains either side. The bathroom was ok but the shower cubicle was very small.

We had a canal view room and it was huge with a beautiful view of all the gondolas parked outside. The little terraces outside in the dining area are beautiful to sit at as well as the velvet booths where we enjoyed a great breakfast. Definitely a second toaster is needed in the breakfast room and the shower over bath with a shower curtain was a turn off. When paying almost 400 euros a night I expect a decent shower space. There was also no room to move in the shower and the shower head was weirdly placed which made it even tighter. That needs to be updated asap. Great location not sure if I would stay again as it’s very pricey so probably expected more. Our room was right next door to a cleaners closet and they were noisy talking amongst themselves outside our door. Didn’t appreciate it at all.

The room was for a single person, but there is NO headboard so the pillow keeps falling off the bed. The shower is too TINY...the shower head was stuck for a midgets(people 5 foot tall) ...I am 6 foot 3 inches. The breakfast was OK...the eggs and beacon were GREAT, but the juice is awful....the staff at the breakfast were FABULOUS and the concierge and staff at the front desk were FIRST class. The hotel location is GREAT, right on San Marco square...

It was my first time in Venice so not sure what to compare this hotel to. The location was definitely great, no doubt. It was in the heart of activities. Re: the hotel itself, first, my room faced a wall and it wasn’t brightly lit so I really didn’t want to stay inside even if I wanted to. The it’s pretty old and needs major updates. It was also a bit small. The shower was small but I liked the bath soap. I requested a change of room when I walked in but none was available. They did promise to move me if any cancellation opened up the next day. Since I was only there 2 nights, I decided not to bother. I personally will try somewhere else on my next visit. Breakfast was just okay similar to other places I stayed.

So the main positive part of this hotel is the location. It could not be in a better spot and I’m very glad that it was where it was. However, the hotel condition was not the greatest. It says that there’s an elevator, but I had to take an elevator and then I had to go up 2 1/2 sets of stairs as well. I was eaten alive by mosquitoes in the room was probably a three out of five. The bathroom was big. The staff was OK and the bar was OK and there was these little areas where you can sit and watch the gondolas which was very nice. The hotel presents very well on the outside however, the inside is another story.

The hotel was very clean. The bed was extremely hard and uncomfortable. Was not able to sleep well because it was so hard. The buffet breakfast was very limited and the eggs, bacon, sausages and pancakes were all cold. We paid to upgrade our room to a bigger room which we received, but when looked out the windows in the 4th floor, all we saw were roofs. We expected a view of a canal and gondoliers. Very over priced for what we got.

Better water pressure and consistent temperature would have been better

Right next to San Marco square and only a few minutes walk to the Rialto Bridge. It was a little noisy in the morning with the gondolas but that's to be expected.. it's Venice! The hotel bar served up delicious cocktails and the staff was extremely warm and friendly. I would stay here again!

Very clean room with new bathroom and beautiful view to canal behind St Marks Square.

Location is SUPERB. Steps into St Marco Sq. On a basin which houses Gondolas. You can sit out on the basin and what the Gondoliers at work. So pretty. Staff were fabulous. Lovely bar and bar tender - played blues for me. Breakfast included. We had a basin view room on the corner which was beautiful. Comfy bed and good linen. I have been to Venice many times, and can highly recommend this hotel. Very romantic, old world charm and comfortable.

Had some issues initially but the staff was great in addressing them. I would recommend this hotel

This hotel is at most a 3-star hotel. The internet never worked properly during the week I spent there. There was even a sign posted on the elevator door announcing that it would be fixed "as soon as possible," but within a week, nothing happened. A week??? The room was precarious. The windows didn't seal out external sound well, there was no blackout, the bedside table was a makeshift wooden structure with a cloth over it, the closet had no bottom, the safe was LOOSE from the wall, meaning anyone could have taken it, a very misunderstanding of what a safety box is. The only amenity in the room was a shower cap, and the cups were plastic, disposable, and NEVER replenished!!! Finally, there was only one liquid soap for everything. I asked at the bar for a glass of wine to take to my room, and the waiter gave me a PLASTIC glass!!! He didn't give me a glass at all. I asked the receptionist, MAURIZIO, for help, and he simply rudely and with immense ill will told me that this wasn't his problem!!! 4-star hotel???? I've never seen anything like it in any hotel in my 50 years of traveling. Finally, the bar manager lent me two glasses of wine. Anyway, a well-located hotel that thinks it doesn't need to offer anything else. Terrible. The reception staff was never very friendly, with the exception of Salome, Danilo, and Kevin, who were always helpful and attentive.

I have to rate this hotel a 10/10. We had just flown in from the States after nearly 24 hours with no sleep and arrived absolutely exhausted and drenched from a torrential downpour. When I asked about the possibility of an early check-in, the bellman immediately noticed our situation and kindly took it upon himself to double-check the available rooms. Thankfully, one was ready, and we were able to get some much-needed rest. The customer service was truly exceptional. On top of that, the room was surprisingly spacious for Italy, offered a beautiful view, and was perfectly located near everything we wanted to see. Highly recommend!

Excellent and friendly staff

The location is great, but I would take a wall view over staying here again. We endured a night without working AC. When we raised the issue, we were given a box fan instead of an immediate solution. It seemed many parts of the hotel were experiencing the same problem, so we tried to be understanding. However, on the second day, we were told the AC had been fixed, yet we had to go down three separate times to address the ongoing issue. The staff member in charge offered no explanation, instead claiming it was our fault because the card needed to be in the holder for the AC to function. After repeatedly explaining that it had been, they eventually provided an additional key and told us to return in an hour. The temperature was still reading 25 degrees. The gentlemen in charge of the front desk was exceedingly rude, and it wasn't until my husband intervened that we were finally moved to another room. The staff member refused to apologize or provide any explanation, which is simply unacceptable. While our room on the second night was adequate, we were only able to enjoy it for a few hours before leaving. I strongly advise finding another place to stay; the view does not justify the poor treatment from the staff.

Our go to hotel while in Venice. Updated rooms, quiet, good breakfast, right next to San Marco. You can take a boat taxi directly from the lobby. Excellent staff!!

It felt like it was a bait and switch. We were not in the main building but in another building across the street which was not part of the hotel. We had LOUD construction on the Thursday afternoon in the units next to us which went on for several hours after we had checked in after a long flight. The construction continued to the Friday. When I raised it with the staff they did not offer to move us and just shrugged The wifi was down all day Friday and when I raised it with the staff they again shrugged and said they had to call their net work support team. It was not corrected until Saturday. One of the worst stay I have had in all of my trips to Europe over the last decade.

So the main positive part of this hotel is the location. It could not be in a better spot and I’m very glad that it was where it was. However, the hotel condition was not the greatest. It says that there’s an elevator, but I had to take an elevator and then I had to go up 2 1/2 sets of stairs as well. I was eaten alive by mosquitoes in the room was probably a three out of five. The bathroom was big. The staff was OK and the bar was OK and there was these little areas where you can sit and watch the gondolas which was very nice. The hotel presents very well on the outside however, the inside is another story.

Right next to San Marco square and only a few minutes walk to the Rialto Bridge. It was a little noisy in the morning with the gondolas but that's to be expected.. it's Venice! The hotel bar served up delicious cocktails and the staff was extremely warm and friendly. I would stay here again!

Great location

Great location!

Location ie proximity to St Mark Square and other amenities and transportation routes

Perfect location, wonderful staff, convenient breakfast, clean room...

Very close to St Mark’s square. Love the breakfast buffet view of canal with gondolas

Excellent service, comfortable room, great location.

Amazing Venice hotel, elegantly fitted into an historic building, with is own private dock for a water taxi! Gorgeous, prime location just off San Marcos Square.

Good location, very close to Piazza San Marco and water bus stops. Clean room.

Excellent location!

Right next to San Marco square and only a few minutes walk to the Rialto Bridge. It was a little noisy in the morning with the gondolas but that's to be expected.. it's Venice! The hotel bar served up delicious cocktails and the staff was extremely warm and friendly. I would stay here again!

Comfortable stay and close to major tourists spot. One thing i think that the hotel could improve on is the use of a chafing dish to keep a few of their dishes like the eggs and bacon warm.

Location is SUPERB. Steps into St Marco Sq. On a basin which houses Gondolas. You can sit out on the basin and what the Gondoliers at work. So pretty. Staff were fabulous. Lovely bar and bar tender - played blues for me. Breakfast included. We had a basin view room on the corner which was beautiful. Comfy bed and good linen. I have been to Venice many times, and can highly recommend this hotel. Very romantic, old world charm and comfortable.

Nice clean hotel with modern amenities, very helpful staff. Decent selection for breakfast and nice bar with some seating on the canal. Room was good but a tad small, which was expected, but it was bright and very clean.

Our room was nice. The service was good. The location was perfect. The morning buffet was horrible. Cold pancakes, cold eggs, cold bacon, small variety of pastries. The set up was not a good flow. I’m surprised that there were so many positive reviews on the breakfast- probably the worst one we have had. We have been to Italy many many times and have enjoyed great breakfasts. This one was not good.

The scrambled eggs at the breakfast buffet tasted awkward. I guess the chefs aren’t cracking fresh eggs back in the kitchen—they’re probably using liquid or powdered eggs. A real shame. Always make sure you can get fresh eggs at a hotel. But hotel had a very nice location!

The eggs could've been cooked more. They were mushy

The property and staff were excellent. But the included breakfast was a complete shambles 1 coffee machine for over 100 people had to que for a table the que for the coffee machine was out the door and got in the way of the food a lot of grumpy people not a good start to the day Apparently they are renovating an extra area and the second coffee machine is broken none of that is my fault and I still had to pay top dollar quite poor really if they can’t cater for breakfast they shouldn’t include it and charge less for the rooms

Not everything and hot food was cold

Hotel muy veneciano, bonito y a unos pasos de la plaza de San Marcos El restaurante en donde se sirve el desayuno es muy bonito, aunque a ciertas horas se súper llena de gente Desayuno muy bueno! Me quedaría de nuevo sin dudarlo

Great breakfast with varieties, helpful staff and clean breakfast room and organized