Name: The Westin Washington, D.C. City Center
Address: 1400 M Street NW, Washington, District of Columbia, United States of America, Washington, District of Columbia, US
Price range: US$222–US$1,393 per night
Rating: 8.23

What guests think

At The Westin Washington, D.C. City Center, travelers consistently praise the central, walkable location and friendly service, while noting a dated feel in places, expensive valet-only parking, and occasional maintenance issues like noisy atrium rooms or inconsistent hot water.

Guests often find the beds comfortable and some rooms spacious, though layouts vary. Cleanliness feedback ranges from very clean to reports of worn carpets, musty or smoke odors, and occasional pests. Dining is mixed—the lobby bar earns compliments, while breakfast and restaurant value and speed are frequently questioned. Overall, expect a convenient base with warm staff and some trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Valet-only parking is often described as expensive, with limited availability at times. The gym is decent but some equipment needs maintenance, there’s no pool, and guests report occasional elevator or bar stock issues.

Related guest reviews

6

Adrian

12 Oct 2025

·

Stayed 5 nights

gym was good but equipment was not very well maintained.

10

SARA

25 Jun 2023

·

Stayed 2 nights

Close to the national mall. Grocery nearby. Nice gym, starbucks in the lobby.

8

Christine

20 Jun 2024

·

Stayed 1 night

Breakfast buffet was small and expensive. Parking was expensive - $56 for one night. No room service. Balcony did not open and the view was utility services of the hotel. Not pleasant. The facility was clean and the staff friendly

8

Sam

31 May 2023

·

Stayed 2 nights

Thanks for accomodating a short notice booking. Also, thanks for bringing a microwave to the room. The bar needed restocking because on saturday night, they ran out of the popular draft beers.

8

Andrea

15 Apr 2023

·

Stayed 1 night

Property was very clean and aesthetically pleasing. Staff were exceptionally nice and helpful. We walked back from the Lincoln Monument - so quite accessible location. Parking was very expensive and I wish it had a pool.

6

Janelle

31 Jul 2023

·

Stayed 1 night

The valet parking was very expensive. The cost was almost the equivalent of half the price of the room which makes no sense. We were charge 103$ US for a large vehicule (truck) and it was parked 20 meters from the entrance.

8

Kinshasa

29 Mar 2024

·

Stayed 1 night

My family and I went to thw Nat'l African American Museum and the Planet Word Museum. The Westin was the perfect location. Staff were friendly and professional. Valet parking was expensive and the only option . Nice gym.

8

Christopher

3 Sept 2023

·

Stayed 1 night

Overall a nice property. Central location and within walking distance to the cool spots. No pool and the room needed some update.

8

Michael

28 Aug 2023

·

Stayed 4 nights

Property was located in a quiet area north of the White Hose, staff was friendly and helpful, on site bar/restaurant was reasonable

10

Tex

20 May 2025

·

Stayed 1 night

The property is well kept. The only downfall was it seemed like one elevator was working. Overall, lovely design and interior.

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: many guests describe clean rooms, but recurring notes include worn or stained carpets, musty or smoke odors, and occasional pests; housekeeping consistency varies.

Related guest reviews

10

Gregory

12 Oct 2025

·

Stayed 1 night

The room was clean. No concerns at this time.

2

Nicholas

25 Aug 2024

·

Stayed 3 nights

Location is great and staff friendly, however, I found 3 cockroaches in our room on our final morning (2 in washroom, 1 in main room).

10

Nogaye

5 Aug 2025

·

Stayed 2 nights

The hotel is clean and quiet, and the front desk service is excellent.

2

Keshona

22 Jul 2024

·

Stayed 1 night

Ants in bed

10

Mathew

14 Aug 2023

·

Stayed 3 nights

very clean. all staff polite attentive

4

Tanya

12 Jan 2024

·

Stayed 1 night

For a Westin, this felt more like a Best Western, or a West-OUT, cause I wanted to get out of there asap! The fridge in my room wasn't working. The floors were dirty and felt crusty from whatever was previously spilled and left uncleaned. My door had a gap on the bottom and through the side where the latch was-how comforting to feel like someone could just pry their fingers through. When I got into my room there was flung brown gunk on the walls and ceiling.... not sure what was going on but overall this hotel was one of the worst stays I've been to. The lobby and service members were nice but the quality of the room and cleanliness is a huge deter!!! Very disappointing considering that it's a Westin.

2

Daniel

18 Jun 2024

·

Stayed 5 nights

This hotel was very dirty and dingy. Carpets are worn and a clear traffic path down the center of the carpet. The walls were dirty and needed paint. The elevator was filthy. This trip was for my wife’s and my 54th wedding anniversary and we were very disappointed. We ended up spending 1 night but checked out the next day incurring a cancellation fee. I will protest that charge when my credit card bill comes.

4

Lasmar

24 Nov 2023

·

Stayed 1 night

Highly disappointed! Was expecting much better for the price paid and valet parking is too expensive! The hallways and rooms were depressing and the sheets, pillows, walls, drapes and carpet were stained. The only reason we were comfortable was because we brought our own sheets and towels.

6

Mithuun

9 Sept 2025

·

Stayed 1 night

The room was clean, but smelled a bit like smoke. The room wasn't very soundproof. We could hear the people in the lobby and people in the hallways.

4

Christopher

1 Sept 2025

·

Stayed 1 night

The Westin needs a renovation. It might have been the place to stay 20 years ago. I had to change the room once due to uncleanliness. The hotel staff is nice. The valet is awful. They kept moving my car unnecessarily.

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AI-generated summary based on recent guest reviews

Rooms

Beds are comfortable and some rooms feel spacious, but layouts vary and atrium-facing or thin-walled rooms can be noisy; decor is dated in places and views can be limited.

Related guest reviews

8

Christy

13 Oct 2024

·

Stayed 2 nights

We enjoyed our stay. Beds were comfortable but smaller than advertised. These beds are full size beds NOT queen. Buyer beware. Appreciated the bathroom amenities and plenty of clean towels. Room was clean though a little dated.

10

Darrell

17 Aug 2025

·

Stayed 1 night

It was very spacious

8

Karen

26 Aug 2023

·

Stayed 1 night

We had a room facing the lobby - it was noisy

8

Philip

25 Feb 2023

·

Stayed 3 nights

Room was dingy. Bathroom coat rack was about to fall off. Shower cover (where the hot and cold knob was) was not secured; I was able to rotate it freely. Strange arrangement with only half the shower covered. Couch chair looked dirty; did not trust sitting on it. We paid extra for a “city view” but it was very restricted. Most of our view was of the adjacent building. Not worth it. However, staff was excellent. Responded to all our requests in a timely manner. Everyone was very polite and pleasant. Valet was great too with unlimited in and out privileges (albeit expensive, but it’s about what everyone else charges). Bed was comfortable. TV was a decent size with common streaming services available. Fitness center looked good with machines all in working condition. Complimentary water and towels (and apples for some reason) were nice. A bit far from the national mall but not too bad. Overall a fairly good and convenient location. Solid choice for the price. Just don’t expect a totally pristine room.

8

Matthew

8 Aug 2023

·

Stayed 3 nights

Booked a room with a view, but received one without. Everything in the room worked though, and after seeing some reviews saying air conditioning or refrigerator didn't work I didn't want to ask about changing rooms. Air Conditioning wasn't the greatest though and leaked water out of the ceiling. And there was no microwave, which was an inconvenience. Positives...the bed was clean and comfy, plenty of hot water in the shower, TV had apps, and the staff was polite and friendly.

6

MAISAH

17 Oct 2023

·

Stayed 3 nights

The lobby is great, but the rooms leave a lot to be desired. They are very dated and in need of a desperate renovation.

6

JASON

28 Jan 2024

·

Stayed 4 nights

Stayed four nights. It’s ok. The walls are super thin. I could hear everything in the room next door. Like they were in the same room. Service at breakfast was great.

6

Nick

23 Jul 2024

·

Stayed 1 night

Pillow was as flat as air, looked great but your head fell all the way through.

10

Emma

25 Mar 2025

·

Stayed 5 nights

Hotel was perfect for a recent conference. Centrally located and the room was large

6

Tyler

6 Jul 2023

·

Stayed 3 nights

The stay was decent. The hotel itself is very dated, for a Westin. Bathroom was small. Room was good, just a step below what I expect for a Westin. Rooms are centered around an atrium that was very loud and busy until very late into the night/next morning. It took me 6 floors to find a working ice machine. Most floors appeared to have had the machines removed. Some didn't work. Try floor 5 if you need ice. Overall, meh. I wouldn't go back. There are far more, and far better, options in DC. Typically a Westin delivers an agreeable product, but not this location.

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Service

Staff are widely praised as friendly and helpful at the desk, concierge, and bar. Some guests reported slow or unhelpful front-desk service, reservation or check-in issues, and uneven valet performance.

Related guest reviews

4

Rama

11 Aug 2025

·

Stayed 2 nights

The staff in the restaurant service was below par. Our family sat down for breakfast , initially they just ignored us. after 10 mins i asked if some one is going to take the order and i asked if i can have some water, no one served us, we waited for anothet 10 mins and just left

2

Crashawnyia

23 Sept 2024

·

Stayed 3 nights

I will start off by saying that my experience with The Westin was a nightmare. I travel all the time and this was a very last minute trip due to it being for an emergent family matter. I would definitely recommend reading the most recent google reviews as it is telling. Me and my family arrived after normal check in hours which I was told would be fine when I called to confirm the reservation. However, upon arrival the gentleman at the desk was rude and stated that they are unable to accommodate me due to late check in despite me calling earlier that day and being told it was fine. The gentleman proceeded to tell me there is no such thing as late check in. I explained to him I travel all the time and never have a problem with calling ahead and letting them know I will be late. I have my preferred hotels but I wanted to try something different. The gentleman proceeded to be hateful and rude. He made me feel unsafe and raised concerns about my safety. I had my child with me and decided to leave without incidence on my end. He instructed me to reach out to Expedia to get my refund. I requested refund and was fully okay with losing the fee of the first night as long as I received my refund for the rest of the booking as I was told I would since I never got to check in or stay during my time in DC. I received an email stating that my refund request was denied entirely, despite the policy being for any cancellations or missed bookings the fee will be equivalent to the first night

10

Jane

20 Sept 2025

·

Stayed 4 nights

The front desk was so helpful. Laurent was so friendly and recommended local places to eat and drink. Also the hotel breakfast and bar was very great with everything

10

Miguel

6 Sept 2024

·

Stayed 2 nights

Awesome staff

2

Patricia

21 May 2024

·

I made a reservation of 5 rooms about a month in advance and the night before our arrival, the hotel send me a letter canceling my 5 rooms reservation. The only explanation said when I called was thar they overbooked and had to cancelled my rooms. I was traveling from overseas with an infant, they did not care at all. Did not helped booked me in another of their hotels in the area. They were absolutely IRRESPONSIBLE and CARELESS.

10

Jama

25 Aug 2025

·

Stayed 3 nights

We arrived on a very late flight. The staff was very friendly when we arrived. Even provided rollaway bed at no extra charge. I would recommend this hotel.

10

Jason

24 Sept 2025

·

Stayed 2 nights

Friendly, helpful staff. Great location

10

Scott

1 Feb 2025

·

Stayed 3 nights

Staff and service was excellent

10

Asia

19 Aug 2024

·

Stayed 2 nights

Valet was terrible . Waited 30 minutes for my car

4

Christopher

1 Sept 2025

·

Stayed 1 night

The Westin needs a renovation. It might have been the place to stay 20 years ago. I had to change the room once due to uncleanliness. The hotel staff is nice. The valet is awful. They kept moving my car unnecessarily.

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AI-generated summary based on recent guest reviews

Location

Central, walkable base near the White House and sights, with transit and dining within reach. A few felt it was a farther walk to the Mall than expected.

Related guest reviews

10

Zhisong

26 Dec 2024

·

Stayed 4 nights

Location is great. In a very walkable neighborhood and i feel safe to walk around at night.

10

Altin

4 Aug 2025

·

Stayed 1 night

Great location and very professional staff

10

Peter

17 Mar 2023

·

Stayed 3 nights

Good location with easy access to the convention center and the White House, The Mall etc. Very well equipped gym.

10

Gerta

21 Aug 2025

·

Stayed 1 night

Great location

10

Michael

3 Sept 2024

·

Stayed 4 nights

The usual as expected from Westin: top-notch service, exquisite linens and beds, clean rooms, quality facilities. The location was wonderful with Thomas Square (across the street) and The White House nearby (about four blocks).

10

Tanisha

6 Apr 2025

·

Stayed 2 nights

Next to everything!

10

Ilayas

29 Oct 2024

·

Stayed 1 night

Close to White House and Capitol, decent place to stay with family.

8

Rocco

6 Feb 2025

·

Stayed 2 nights

good location

8

Cara

3 Aug 2024

·

Stayed 1 night

Our stay was overall really nice. The check-in process on a Saturday night was a bit of a wait due to the guests in front of us each seemingly having issues, but the desk guy checking us in was such an angel. Additionally, he got me a new card with a smile when I came downstairs shortly after checking in and immediately locking myself out. The beds are rock hard but the rooms are clean. My only complaint is that the cleaners tried to come in twice without knocking before our check-out time!! Either way, with the convenient parking, clean rooms, nice showers, and walkable location for a little tourist stay, I’d check in here again.

10

Janet

5 Jul 2023

·

Stayed 2 nights

This was a nice hotel stay for 2 nights in the nation’s capital. The rooms are clean and comfortable. There is a convenience store next door, and it is within walking distance of drugstores, coffee shops, and restaurants. The only slight inconvenience is that the metro is four blocks away. Taxis and buses are nearby though if you need them. The White House is a 20 minute walk away. Not bad, huh? Great hotel!

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Dining

Bar experiences are positive, but breakfast and restaurant options are limited and often considered overpriced for the quality, with slow service at times. A Starbucks in the lobby offers an alternative.

Related guest reviews

4

Rama

11 Aug 2025

·

Stayed 2 nights

The staff in the restaurant service was below par. Our family sat down for breakfast , initially they just ignored us. after 10 mins i asked if some one is going to take the order and i asked if i can have some water, no one served us, we waited for anothet 10 mins and just left

8

William

5 Mar 2023

·

Stayed 1 night

Great- Every staff member we encountered was excellent! Very nice & accommodating. That alone makes it worth the stay. Early check in was appreciated too. Good - Comfortable bed & room Average - Room was basic with very few amenities for a 4 star hotel. Lobby was average, overall hotel decor was average. Poor - breakfast was not ok. Very costly (advertised as $30/p but did not live up to the price. Very basic, small and no recognition or substitutes for allergies. The room had a "governor" on the thermostat.

10

Thomas

9 Feb 2025

·

Stayed 3 nights

Great staff. Comfortable bed, quiet and dark room. Breakfast good. Dinner, Salmon was dry and rather tasteless.

8

Joseph

1 Sept 2025

·

Stayed 1 night

The only thing I will say is that the breakfast without the voucher is way too overpriced for the quality of the food that was presented here.

10

Wil

15 Sept 2024

·

Stayed 1 night

Dining was a pleasure. Twice went to breakfast wait staff and food presentation is outstanding./ Coupons for meals weren't automatic.

8

LONNI

20 Jun 2024

·

Stayed 3 nights

They advised a restaurant but it was far from that. Only a small preset menu that never changed from breakfast to dinner. Most food I would consider bar food and sub par at that. Service was awful and , chaotic . And our so-called upgrade was just an ordinary king room. The room was up on the eighth floor, but clear at the end of the hallway from the elevator, which is really hard for elderly people to walk that greater distance they need to be more concerned with putting elderly and disabled people closer to the elevators or lobbies.

6

Angela

17 Sept 2024

·

Stayed 3 nights

I'll start with the 'dislike'. Everything in the room was clean but the carpet needed a vacuum badly. Its like the surfaces were dusted onto the carpet &then forgot to vacuum. I also ordered room service twice & was twice disappointed by the food considering the description & price & both times items were left off or not as described. The crab cakes tasted like & was the consistency of mushy cat food. Also, the parking rates are astronomically expensive. What I loved about Westin was the front staff. They made me feel so safe & welcome & helped me with any question I had & did so with a genuine smile. I had no worries for my solo trip knowing they were there. I loved the overall atmosphere as well & felt like the price was reasonable for all the amenities offered. I would stay there again but I won't spend money on room service or parking.

10

Nathaniel

1 Sept 2025

·

Stayed 1 night

Westin was my top stay this year with check in and quality. I usually upgrade for view in cities around the world. The view was stunning, and I had not requested an upgrade. The young lady who checked me in was close to very best in my many travels military, private industry and Fed govt. Regret being bad with names. Our breakfast service with Sitsu was really nice too.

10

steven

18 Aug 2025

·

Stayed 2 nights

Donna and Iyana at the bar were absolutely fantastic! It was may daughter’s birthday and they both made it a great evening for us both. Besides the fantastic customer service they were extremely logical about the food selections, drink selections, as well as some point of interest in DC for us to take advantage of while we were staying at the hotel. I was very grateful to have met both of them as they made our trip to Washington DC a very pleasurable one.

8

Cathy

8 Sept 2024

·

Stayed 2 nights

Did not like restaurant service. Slow food delivery. Indifferent attitude of seating hostess. Acted like she was “annoyed” by having to seat us. We were there for 6 days and it never changed. Male manager was very attentive. Beautiful facility with a few challenging staff.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$190
February	US$257
March	US$356
April	US$371
May	US$368
June	US$347
July	US$275
August	US$199
September	US$306
October	US$351
November	US$256
December	US$199

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $744	18 $267	19 $246
20 $247	21 $299	22 $1,393	23 $1,376	24 $246	25 $247	26 $247
27 $246	28 $748	29 $297	30 $299

Su	Mo	Tu	We	Th	Fr	Sa
				1 $247	2 $222	3 $222
4 $246	5 $297	6 $299	7 $299	8 $247	9 $247	10 $247
11 $475	12 $760	13	14 $773	15 $247	16 $247	17 $247
18 $247	19 $299	20 $299	21 $944	22 $247	23 $247	24 $247
25 $246	26 $299	27 $299	28 $299	29 $247	30 $227	31 $227

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Room, 1 King Bed (Mobility Accessible, Tub)

Room, 2 Double Beds, City View

Room, 1 King Bed, City View

Studio Suite, Multiple Beds, Corner

Room, 2 Double Beds

Room, 1 King Bed (View)

Suite, 1 Bedroom

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about The Westin Washington, D.C. City Center

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Prices for upcoming dates