Name: Hilton Garden Inn Dallas/Addison
Address: 4090 Belt Line Rd, Addison, Texas, United States of America, Addison, Texas, US
Price range: US$96–US$231 per night
Rating: 8.28

What guests think

At Hilton Garden Inn Dallas/Addison, many travelers praise friendly staff, clean spaces, and a convenient setting, while others note dated areas, musty odors, issues with the pool or hot tub, and confusion over the paid breakfast.

Several reviews also mention intermittent in-room problems, including Wi-Fi/TV, air conditioning, or hot water issues. Service feedback is mixed, with many praising warm, helpful teams, while others encountered rude or unresponsive front desk interactions, early check-in refusals, and frustration over room assignments when booking through third parties. The area is quiet and safe with plenty of nearby dining. Expect a generally comfortable stay, but with occasional maintenance and service inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate pet-friendly policies and easy parking, but multiple reviews mention a dirty or broken pool and hot tub, plus occasional broken ice machines.

Related guest reviews

6

Molly

13 Jun 2025

·

Stayed 1 night

Some of the staff members were not very friendly to us, and that made the stay feel a bit off. The actual hotel was pretty nice, with a few minor exceptions like a broken ice machine or small repairs in the room. The breakfast was confusing; The paid items were mixed in with the free breakfast, so I wasn't sure what was what. Not sure if I would stay at this location again.

6

Ashly

3 Jan 2026

·

Stayed 1 night

The building looked old, the garden tub in the pictures of the bathroom is incorrect and the hot tub was broken

10

Jasen

16 Oct 2024

·

Stayed 1 night

I love the Hilton Garden Inn, it's always clean and safe. Plus they allow my dog.

10

Connie

1 Sept 2024

·

Stayed 3 nights

Beautiful lobby, professional and friendly staff, tasty breakfast and fun pool

10

Mickey

30 Sept 2024

·

Stayed 2 nights

Very clean and comfortable. Roomy property. Easy parking. Excellent staff. Will stay again!

6

Dede

18 Aug 2024

·

Stayed 1 night

I love my experience here. The lady at the front who checked me in was super sweet and helpful. I wouldve liked the hot tub and pool were kind of dirty and needs renovations but i think maybe that was in existence.

6

Bryan

27 Jul 2024

·

Stayed 2 nights

Complementary breakfast was $8.75. Pool was dirty. Noise from hall was loud. Not enough towels. TV menu was complicated.

10

Elizabeth

28 May 2023

·

Stayed 2 nights

Nice hotel 20 minutes from downtown Dallas a lot of restaurants around the hotel, I recommend the room with the jacuzzi tub that was a relaxing way to cap off my trip. Pet friendly A++ stayed with my two female labs, there’s a little field behind the hotel for bigger fur babies to run around and burn off some energy. Comfy bed and pillows. A continental breakfast is served till 11am each day and a nice later checkout 12pm. Overall great stay in Addison would stay again and 10/10 would recommend for a simple quick get away.

8

Christopher

9 Sept 2025

·

Stayed 3 nights

Stayed here because it was a pet-friendly facility. Room was fine but it had a musty odor that hit you each time you walked in. Staff was very helpful and nice. Continental breakfast was average - not worth the $11/psn charge

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Cleanliness

Many guests describe the property and rooms as very clean and well maintained. However, there are recurring reports of musty or mildew odors and occasional linen or housekeeping lapses, including stained bedding.

Related guest reviews

10

Brittany

8 Mar 2025

·

Stayed 1 night

Friendly staff. Very clean property.

10

Chris

2 Feb 2025

·

Stayed 1 night

Very friendly and very clean

4

Ramses

15 Sept 2025

·

Stayed 1 night

The room smelled bad, the hot water doesn't work!

6

Carla R

24 Jul 2025

·

Stayed 2 nights

This location is older. It needs lots of attention and renovation. The room we stayed in smelled like Mildew and old socks. We did advise the front office. It was way overpriced for no sleep and headaches due to the musty odors. We will not return to this location.

2

Tonie

23 Jun 2024

·

Stayed 2 nights

Staff was somewhat helpful,but tje room I was in was horrible…hair in bed dirty pillow case sofe was nasty 🤮 dirty and hair follicles everywhere,also shower was bery slipperly!!!!very disappointed ☹️

10

Sharolyn

30 Nov 2025

·

Stayed 1 night

Friendly staff, clean facilities.

10

Curtis

30 Oct 2025

·

Stayed 1 night

Clean rooms and professional staff

10

James

6 Dec 2024

·

Stayed 3 nights

Clean, well-maintained hotel, with a helpful and friendly staff! Excellent accommodations!

2

Duyen

15 Aug 2024

·

Stayed 1 night

Smelled moldy

8

Christopher

9 Sept 2025

·

Stayed 3 nights

Stayed here because it was a pet-friendly facility. Room was fine but it had a musty odor that hit you each time you walked in. Staff was very helpful and nice. Continental breakfast was average - not worth the $11/psn charge

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Rooms

Multiple reviews describe rooms as dated and report mismatches with advertised jetted tubs. Guests also mention intermittent maintenance problems such as AC, hot water, or in-room Wi-Fi/TV issues, plus occasional hallway noise.

Related guest reviews

4

Miguel

27 Jul 2025

·

Stayed 3 nights

They announce but know breakfast is not included. Iron didn’t work. WiFi or tv didn’t work throughout the day.

8

Manuel

1 Oct 2023

·

Stayed 1 night

The bed were so comfortable

6

Ashly

3 Jan 2026

·

Stayed 1 night

The building looked old, the garden tub in the pictures of the bathroom is incorrect and the hot tub was broken

6

Brittani

17 Mar 2025

·

Stayed 1 night

Hotel is in a great location with plenty options for dining or hanging out. Front desk lady at check in did not listen to requested accommodations and was a tad snappy. We did not have any other issues with front desk interactions. Rooms are a bit outdated. Bed was comfortable.

6

john

16 Oct 2023

·

Stayed 1 night

Nice hotel. Only issue was room was advertised as having a jetted tub. It did not have a jetted tub.

8

billi

7 Oct 2024

·

Stayed 1 night

The Air Conditioner didn't work at all which made it a little uncomfortable at night. But overall the stay was incredible and would certainly go back to this hilton for future stays.

4

Nazar

2 Oct 2025

·

Stayed 2 nights

Old hotel and expensive

6

LaKina

3 Nov 2024

·

Stayed 1 night

I have always been able to get an early check in. And could not. The room next to me was loud. I was awaken at 3am. The area was clean and calm.

4

Ramses

15 Sept 2025

·

Stayed 1 night

The room smelled bad, the hot water doesn't work!

6

Bryan

27 Jul 2024

·

Stayed 2 nights

Complementary breakfast was $8.75. Pool was dirty. Noise from hall was loud. Not enough towels. TV menu was complicated.

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Service

Many guests commend friendly, helpful staff and smooth experiences. Others report rude or unresponsive front desk interactions, early check-in refusals, and frustrations with room allocation or age policies when booking through third parties.

Related guest reviews

10

Brittany

8 Mar 2025

·

Stayed 1 night

Friendly staff. Very clean property.

2

Haoran

14 Apr 2024

·

Stayed 4 nights

Front desk AURORA is a racist and jerk. She would push you back if you asked room change, even when there were room available. She didn’t understand what does it mean by “change to a room with window openable”. She will also ask you to follow her way if you ask her to change room. She would ask you to call her exactly at 1pm to ask room change. If you ask her at 10AM, 11AM, 12:30AM she will REJECT your request. She is definitely enjoying messing up with customers!

2

Gary

25 May 2023

·

Stayed 1 night

Called the hotel before booking a room for my daughters and their friends. Explained all guests were at least 18 years old, I would pay for the rooms but would not attend, asked if this would be a problem and was told it was not a problem, I would just need to sign a credit card authorization. My girls arrived and were told they had to be 21 to have a room. I spoke with the manager, he seemed pleased to not offer any help and was unpleasant toward my daughters. Hilton Garden Inn was awful, thankfully Hotels.com was everything the hotel manager should have been. Hotels.com was positive, worked with me to find a solution, and helped us quickly. I was a repeat customer to Hilton Garden Inn, no longer. I am and remain a repeat customer to Hotels.com

6

Brittani

17 Mar 2025

·

Stayed 1 night

Hotel is in a great location with plenty options for dining or hanging out. Front desk lady at check in did not listen to requested accommodations and was a tad snappy. We did not have any other issues with front desk interactions. Rooms are a bit outdated. Bed was comfortable.

4

Tangi

29 Nov 2023

·

Stayed 1 night

The property was clean and safe. My sheets had a spot that looked like something had been smashed into it. I requested new sheets and comforter before going to bed, but never received either. I had to sleep curled up on the opposite side of the stain, on the edge of the bed. I literally got into my room at 11p and checked out at 6a. The front desk never asked about my stay.

6

Samir

6 Jun 2024

·

Stayed 1 night

The hotel is very good from all perspective. The issue is that I booked a room with king size bed through Expedia. But they gave me queen size, saying that all of their kind size are sold out, even if I'd booked well in advance. They said that they give priority to the customers who directly book with them & lower priority to Expedia & others. I think Expedia needs to review & revise their contract with them. Because if the whole hotel is full, they may even say No when I arrive. Where would I go at night?

4

Joy

31 Dec 2024

·

Stayed 1 night

The staff was extremely rude

10

Kim

10 May 2024

·

Stayed 3 nights

The staff couldn't have been any nicer. Every single staff member we encountered was friendly and helpful.

10

Christina

2 May 2025

·

Stayed 2 nights

Staff was very friendly and helpful! Clean, quiet and safe.

10

Curtis

30 Oct 2025

·

Stayed 1 night

Clean rooms and professional staff

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Location

Repeatedly described as quiet and safe, with many restaurants and shops nearby and easy access around Addison. Several note it sits away from the city bustle yet remains practical for getting around.

Related guest reviews

8

David

14 May 2025

·

Stayed 1 night

This is a nice business hotel that is in a quiet, lovely part of Addison. The staff was pleasant and professional. Breakfast was tasty and nicely prepared.

10

Melissa

6 Oct 2023

·

Stayed 1 night

Quiet property amd convenient location.

8

DeAndre

21 Jul 2025

·

Stayed 3 nights

A very safe and quiet environment, staff was polite and helpful. A good ways away from the hustle and bustle of the city but not too far.

8

Angela

20 Jun 2023

·

Stayed 1 night

Great stay in a convenient area

6

Brittani

17 Mar 2025

·

Stayed 1 night

Hotel is in a great location with plenty options for dining or hanging out. Front desk lady at check in did not listen to requested accommodations and was a tad snappy. We did not have any other issues with front desk interactions. Rooms are a bit outdated. Bed was comfortable.

10

Obed

16 Jun 2025

·

Stayed 1 night

I like it that was very quite at night.

10

Sarah

26 Mar 2023

·

Stayed 1 night

It was very easy to access and it was very clean!

8

Marlin

5 Nov 2023

·

Stayed 3 nights

Did not get housekeeping services during stay and so had to run down coffee and bathroom accessories. Conveniently located with many adjacent restaurants etc. And quiet area. Upcharge for continental bfast and further upcharge for menu order.

10

Mayra

2 Jan 2024

·

Stayed 4 nights

Aurora was so welcoming and made the experience very enjoyable. We enjoy staying at this specific location. There are many food and shopping options around. The room was very clean and it had a quiet ambiance. We're definitely going to keep coming back.

10

Christina

2 May 2025

·

Stayed 2 nights

Staff was very friendly and helpful! Clean, quiet and safe.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is available for a fee (with upcharges for cooked-to-order), and feedback ranges from tasty to average or not worth the price. Several guests found the setup or charges confusing, and one noted no lobby coffee late in the morning.

Related guest reviews

8

David

14 May 2025

·

Stayed 1 night

This is a nice business hotel that is in a quiet, lovely part of Addison. The staff was pleasant and professional. Breakfast was tasty and nicely prepared.

6

Molly

13 Jun 2025

·

Stayed 1 night

Some of the staff members were not very friendly to us, and that made the stay feel a bit off. The actual hotel was pretty nice, with a few minor exceptions like a broken ice machine or small repairs in the room. The breakfast was confusing; The paid items were mixed in with the free breakfast, so I wasn't sure what was what. Not sure if I would stay at this location again.

10

Robert

20 Jul 2024

·

Stayed 1 night

Great experience, Aurora was such a sweetheart, breakfast was great, room was comfy! 10/10

4

Mike

4 Mar 2024

·

Stayed 1 night

No hot water, no coffee in the lobby in the AM one hour before the end of the scheduled breakfast service.

10

Connie

1 Sept 2024

·

Stayed 3 nights

Beautiful lobby, professional and friendly staff, tasty breakfast and fun pool

6

Patricia

28 Aug 2023

·

Stayed 1 night

We booked for the jetted tub but wish we would've opted for somewhere nicer. Also continental breakfast was $8.95, which consisted of oatmeal,fruit and juice. Made to order breakfast was available at an additional cost. Overall an "OK" hotel but couldve done better with the price we paid.

8

Marlin

5 Nov 2023

·

Stayed 3 nights

Did not get housekeeping services during stay and so had to run down coffee and bathroom accessories. Conveniently located with many adjacent restaurants etc. And quiet area. Upcharge for continental bfast and further upcharge for menu order.

6

Bryan

27 Jul 2024

·

Stayed 2 nights

Complementary breakfast was $8.75. Pool was dirty. Noise from hall was loud. Not enough towels. TV menu was complicated.

10

Elizabeth

28 May 2023

·

Stayed 2 nights

Nice hotel 20 minutes from downtown Dallas a lot of restaurants around the hotel, I recommend the room with the jacuzzi tub that was a relaxing way to cap off my trip. Pet friendly A++ stayed with my two female labs, there’s a little field behind the hotel for bigger fur babies to run around and burn off some energy. Comfy bed and pillows. A continental breakfast is served till 11am each day and a nice later checkout 12pm. Overall great stay in Addison would stay again and 10/10 would recommend for a simple quick get away.

8

Christopher

9 Sept 2025

·

Stayed 3 nights

Stayed here because it was a pet-friendly facility. Room was fine but it had a musty odor that hit you each time you walked in. Staff was very helpful and nice. Continental breakfast was average - not worth the $11/psn charge

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$106
February	US$114
March	US$119
April	US$128
May	US$115
June	US$132
July	US$105
August	US$97
September	US$116
October	US$129
November	US$118
December	US$108

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $190	17 $147	18 $118	19 $105
20 $106	21 $152	22 $172	23 $148	24 $107	25 $102	26 $145
27 $145	28 $150	29 $190	30 $147

Su	Mo	Tu	We	Th	Fr	Sa
				1 $145	2 $105	3 $99
4 $96	5 $116	6 $156	7 $157	8 $131	9 $231	10 $231
11 $156	12 $147	13 $133	14 $125	15 $114	16 $102	17 $102
18 $102	19 $121	20 $149	21 $133	22 $121	23 $100	24 $96
25 $102	26 $121	27 $149	28 $122	29 $117	30 $102	31 $99

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed (Evolution)

Room, Accessible

Room

Room, 1 King Bed with Sofa Bed, Jetted Tub

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Garden Inn Dallas/Addison

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Prices for upcoming dates