Name: Quality Inn Shenandoah Valley
Address: 162 West Old Cross Road, New Market, Virginia, United States of America, New Market, Virginia, US
Price range: US$59–US$163 per night
Rating: 7.25

What guests think

At Quality Inn Shenandoah Valley, reviews describe an older stop just off the interstate, with generally friendly staff and a simple hot breakfast, though the condition of some facilities and parts of the property shows its age.

Many find rooms serviceable yet dated, with hard beds, occasional door-lock or HVAC noise issues, and some highway noise. Cleanliness feedback ranges from very clean rooms to reports of odors, smoke, damp carpets, or pests. Location is convenient for Luray Caverns and Shenandoah National Park, though walkable dining is limited and the onsite restaurant has been closed. Expect a value stay with trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Older property with a well-liked game room. A few reports note out-of-service items (elevator, ice machine, pool) and that the onsite restaurant is closed.

Related guest reviews

8

Susan

11 Aug 2025

·

Stayed 1 night

The staff was friendly and helpful. The room was clean. It is nice that they have a game room set up. I enjoyed having their breakfast before heading out for the day.

4

Phile

11 Jun 2025

·

Stayed 1 night

When we entered the premise - the man at the reception was as rude and not at all welcoming. As we were asking him for a room to stay.. . We had prepaid our hotel stay - but this guy was as if in a never mind attitude. The hotel does not have a pool and it says that they have pool. The pool was not functioning. I would say you will get better hotels to stay than this. recommend not to go

4

Amanda

12 Oct 2025

·

Stayed 2 nights

There were signs saying they were updating, but there was no working elevator, and to even get to the first floor rooms you had to climb stairs from the lobby if you couldn’t do stairs, you would have to go outside all the way around the building and in a side door.When I checked in he kept saying I needed to park around back, where it was incredibly dark. I asked about the empty ones on the side under the street lamp and he reluctantly said it was okay. The door to the room stuck and was hard to make sure it was latched. The tub was not cleaned because there was an old bar of soap on top of the shampoo dispensers. The floor had not been vacuumed because I found dried dirt clots. The mattress was not top quality . For the price I paid I would expect at least those things. I feel like the price point was more fair to be around $70 a night not over $150.

8

Michele

13 May 2025

·

Stayed 1 night

Interesting property. In its heyday, it would have really been something special with lots of Rooms, small banquet room and an attached restaurant. But now the banquet room is the breakfast room, and the restaurant is a game Room—foosball, pool, old time video games (including PacMan!). That’s all to say this is an older hotel that has been somewhat updated. Double beds instead of queen, carpeted floors in rooms (even dog rooms) and hallways. Has both front (parking lot) and back (inside corridor) doors. Our outside key didn’t work when we got here (inside key did work) and the staff member on duty immediately contacted the maintenance guy who fixed it right away. Room was clean, WiFi worked well, TV was good, plenty of hot water, and some great areas for walking our dogs. Breakfast was good with options from cereal/toast to biscuits and gravy or waffles and hard boiled eggs. A dual Plus and minus was its location off the interstate, easy access to the hotel but we could really hear the truck traffic all night. Good for a night’s stay while we were traveling

6

Diana

7 May 2025

·

Stayed 1 night

The hotel is in need of updating. Some areas have odors. The check in clerk was friendly and professional.

6

Paul

24 Aug 2024

·

Stayed 1 night

Nice hotel. A bit dated

10

Charles

18 Jul 2025

·

Stayed 1 night

We were very pleased about the property. One concern the ice machine, on the floor near the lobby, was not working. The agent at the front desk was okay. Had some answers to our questions but others nothing. Example: The TV was not working. He offered to move us but we were settled in. He then gave us the password and when used it the TV worked fine. Other then that things were wonderfull. Charles and Phyllis Clifford

8

John

27 Nov 2025

·

Stayed 1 night

Lobby and game room were outstanding.

6

Allysyn

6 Oct 2025

·

Stayed 3 nights

The hotel never mentioned on their website that they are remodeling, updating or any indication of such.

6

SUSAN

12 Aug 2025

·

Stayed 1 night

We liked that it was clean and quiet. However the onsite restaurant was closed. There wasn’t much variety of restaurants in the area that were easy to walk to.

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: several guests found rooms and bathrooms clean, while others reported dirty tubs or floors, odors or smoke, damp carpets, stains, and occasional pests.

Related guest reviews

2

Philip

25 Aug 2025

·

Stayed 1 night

the first room they put us in smelled literally like a decaying animal body. The second room they put us in had trash still on the bedside stand and pubic hair on the floor in the bathroom. That room was never even wiped down or swept. It was literally the dirtiest hotel I have ever stayed.

10

Kim

7 Sept 2025

·

Stayed 1 night

Clean and comfortable. Would definitely stay there again in the future.

10

Sandra

8 Apr 2025

·

Stayed 1 night

It’s always a pleasure staying at this hotel. The staff is friendly and professional. The room is clean, and the beds are very comfortable. It is convenient to major highways and attractions in the area.

8

Susan

11 Aug 2025

·

Stayed 1 night

The staff was friendly and helpful. The room was clean. It is nice that they have a game room set up. I enjoyed having their breakfast before heading out for the day.

4

Amanda

12 Oct 2025

·

Stayed 2 nights

There were signs saying they were updating, but there was no working elevator, and to even get to the first floor rooms you had to climb stairs from the lobby if you couldn’t do stairs, you would have to go outside all the way around the building and in a side door.When I checked in he kept saying I needed to park around back, where it was incredibly dark. I asked about the empty ones on the side under the street lamp and he reluctantly said it was okay. The door to the room stuck and was hard to make sure it was latched. The tub was not cleaned because there was an old bar of soap on top of the shampoo dispensers. The floor had not been vacuumed because I found dried dirt clots. The mattress was not top quality . For the price I paid I would expect at least those things. I feel like the price point was more fair to be around $70 a night not over $150.

10

Dennis M.

18 Oct 2025

·

Stayed 1 night

Great stay, courteous staff, clean room.

4

John

28 Dec 2023

·

Stayed 1 night

The staff is trying their best to run a good hotel despite what appears to be the owners lack of concern for the property….both our rooms had roaches and hairs in the bed, sink, toilet and shower….the price is very reasonable and the staff are trying hard to keep things together….

8

Michele

13 May 2025

·

Stayed 1 night

Interesting property. In its heyday, it would have really been something special with lots of Rooms, small banquet room and an attached restaurant. But now the banquet room is the breakfast room, and the restaurant is a game Room—foosball, pool, old time video games (including PacMan!). That’s all to say this is an older hotel that has been somewhat updated. Double beds instead of queen, carpeted floors in rooms (even dog rooms) and hallways. Has both front (parking lot) and back (inside corridor) doors. Our outside key didn’t work when we got here (inside key did work) and the staff member on duty immediately contacted the maintenance guy who fixed it right away. Room was clean, WiFi worked well, TV was good, plenty of hot water, and some great areas for walking our dogs. Breakfast was good with options from cereal/toast to biscuits and gravy or waffles and hard boiled eggs. A dual Plus and minus was its location off the interstate, easy access to the hotel but we could really hear the truck traffic all night. Good for a night’s stay while we were traveling

2

Sara

22 Aug 2023

·

Stayed 2 nights

The motel smelled like weed in the mornings and the carpets were perpetually damp. The bathroom smelled like mildew. You could hear the road and so many noises when you’re trying to sleep. The mattress was laughable at how stiff it was. I would not recommend.

4

kim

17 Aug 2024

·

Stayed 1 night

Beds were hard, comforters had stains on it, microwave did not work. Smelled musty and moldy

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AI-generated summary based on recent guest reviews

Rooms

Rooms are dated with hard beds and some maintenance issues like door locks or noisy HVAC; highway noise is mentioned. A few guests found them spacious or comfortable, and Wi-Fi worked well for some.

Related guest reviews

10

Surug

20 Mar 2025

·

Stayed 1 night

Rooms and bathroom was spacious, clean and comfortable. Very reasonable.

8

Deborah

30 May 2025

·

Stayed 1 night

It was convenient for an overnight stay while travelling. The beds were small and hard.

6

Charles

21 Apr 2025

·

Stayed 1 night

The door bolt would not engage fully in the front door. Therefor we did not feel fully secure

8

David

4 Jul 2024

·

Stayed 1 night

The AC was very noisy. I’m a light sleeper so it woke me up several times.

2

Varun

27 Oct 2024

·

Stayed 1 night

Room was smelly and the beds were uncomfortable ! AC / Heating unit didn’t seem to work. We couldn’t sleep properly because of that. I would never stay at this hotel again.

8

Michele

13 May 2025

·

Stayed 1 night

Interesting property. In its heyday, it would have really been something special with lots of Rooms, small banquet room and an attached restaurant. But now the banquet room is the breakfast room, and the restaurant is a game Room—foosball, pool, old time video games (including PacMan!). That’s all to say this is an older hotel that has been somewhat updated. Double beds instead of queen, carpeted floors in rooms (even dog rooms) and hallways. Has both front (parking lot) and back (inside corridor) doors. Our outside key didn’t work when we got here (inside key did work) and the staff member on duty immediately contacted the maintenance guy who fixed it right away. Room was clean, WiFi worked well, TV was good, plenty of hot water, and some great areas for walking our dogs. Breakfast was good with options from cereal/toast to biscuits and gravy or waffles and hard boiled eggs. A dual Plus and minus was its location off the interstate, easy access to the hotel but we could really hear the truck traffic all night. Good for a night’s stay while we were traveling

10

Montague

12 Jun 2024

·

Stayed 1 night

It was a very nice hotel and we liked that it had a loft in the higher end suites.

6

Paul

24 Aug 2024

·

Stayed 1 night

Nice hotel. A bit dated

8

Walter

18 May 2025

·

Stayed 3 nights

Was not bad but door would not stay locked until you slammed door

10

Rebecca

18 May 2025

·

Stayed 1 night

The staff was very friendly. The beds were very hard, very uncomfortable. We put towels on the bathroom floor because it looked dirty. There was a long black hair in the tub, the shower head was full of hard water and the water temperature was too hot. The biggest issue was with the door to the room. Somehow the security thing flipped and we were unable to get in. They had a crowbar to open the door, and it apparently happened before because there were already marks on the door.

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Service

Staff are frequently described as friendly and helpful with quick check-in, though some guests reported rudeness or unhelpful responses.

Related guest reviews

2

Diana

29 Sept 2024

·

Stayed 1 night

The people next door were smoking heavly w/ door next to my door open which my ac pulled in the smoke. I complained to staff, but he said nothing he could do even though all nonsmoking rooms. The bathroom floor was so dirty, my tennis shoes stuck! The topper is when called at near 11 pm on my cell and asked Well, are you coming or not? I checked in @ 8:30 and was about to go to sleep!

8

Susan

11 Aug 2025

·

Stayed 1 night

The staff was friendly and helpful. The room was clean. It is nice that they have a game room set up. I enjoyed having their breakfast before heading out for the day.

8

Sandra

3 Jun 2025

·

Stayed 1 night

They were very pleasant and helpful

4

Phile

11 Jun 2025

·

Stayed 1 night

When we entered the premise - the man at the reception was as rude and not at all welcoming. As we were asking him for a room to stay.. . We had prepaid our hotel stay - but this guy was as if in a never mind attitude. The hotel does not have a pool and it says that they have pool. The pool was not functioning. I would say you will get better hotels to stay than this. recommend not to go

10

April

16 Jan 2025

·

Stayed 1 night

Staff very helpful, awesomely friendly. Very clean. Great breakfast!

10

Dennis M.

18 Oct 2025

·

Stayed 1 night

Great stay, courteous staff, clean room.

4

Jessica

18 Apr 2024

·

Stayed 1 night

This property was in kind of an unsafe area, and when I couldn’t get the key to work, the front desk guy originally refused to help. Turns out it was a bad key. Also, it was a nearly empty hotel, but there was this insane spotlight shining directly into my room, illuminating it completely. They could have either fixed the light or given me a different room. Sketch vibes.

8

Alice

30 Jul 2025

·

Stayed 1 night

Good was good for breakfast they had waffles and eggs. The cereals were mixed my friend tried to get Froot Loops and ended up with both Froot Loops and Raisin Bran but the stay was fine and decent hotel. Staff was nice and helpful

6

Wren

21 Aug 2025

·

Stayed 1 night

The person at the checkout was rude and left the counter when I had questiona to go outaide and smoke.

10

Jennifer

13 Jan 2025

·

Stayed 1 night

The staff was very friendly, check-in was convenient and quick, room was warm and clean. The place could use some updates and theres not much around for food or entertainment, but it felt safe and was reasonably priced.

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AI-generated summary based on recent guest reviews

Location

Convenient to I-81 and handy for Luray Caverns and Shenandoah National Park. Some note highway noise, limited walkable dining, or that the property is tucked back and a bit hard to find.

Related guest reviews

8

Thomas

21 Mar 2025

·

Stayed 1 night

Easy access.

8

Prakash

27 Apr 2025

·

Stayed 1 night

Good place to stay and visit Luray Caverns & Shenandoah National Park. Breakfast options were good.

10

Sandra

8 Apr 2025

·

Stayed 1 night

It’s always a pleasure staying at this hotel. The staff is friendly and professional. The room is clean, and the beds are very comfortable. It is convenient to major highways and attractions in the area.

8

Susan

12 Aug 2024

·

Stayed 1 night

I liked the hot breakfast and nice that wS located back away from the main road.

8

Linda

12 Dec 2024

·

Stayed 1 night

Great price, nice room, right off 81.

6

Robert

10 May 2024

·

Stayed 2 nights

It’s tucked back away from everything which is goo but a bit difficult to find

10

Maisie

18 Apr 2024

·

Stayed 1 night

Great location, near an awesome Mexican place Jalisco. Staff was friendly and helpful

8

Michele

13 May 2025

·

Stayed 1 night

Interesting property. In its heyday, it would have really been something special with lots of Rooms, small banquet room and an attached restaurant. But now the banquet room is the breakfast room, and the restaurant is a game Room—foosball, pool, old time video games (including PacMan!). That’s all to say this is an older hotel that has been somewhat updated. Double beds instead of queen, carpeted floors in rooms (even dog rooms) and hallways. Has both front (parking lot) and back (inside corridor) doors. Our outside key didn’t work when we got here (inside key did work) and the staff member on duty immediately contacted the maintenance guy who fixed it right away. Room was clean, WiFi worked well, TV was good, plenty of hot water, and some great areas for walking our dogs. Breakfast was good with options from cereal/toast to biscuits and gravy or waffles and hard boiled eggs. A dual Plus and minus was its location off the interstate, easy access to the hotel but we could really hear the truck traffic all night. Good for a night’s stay while we were traveling

8

Marsha

21 Sept 2024

·

Stayed 1 night

Convenient location to town

10

Jennifer

13 Jan 2025

·

Stayed 1 night

The staff was very friendly, check-in was convenient and quick, room was warm and clean. The place could use some updates and theres not much around for food or entertainment, but it felt safe and was reasonably priced.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is generally well liked, with waffles, eggs, and biscuits and gravy mentioned; a few wanted more variety. The onsite restaurant was closed.

Related guest reviews

8

Prakash

27 Apr 2025

·

Stayed 1 night

Good place to stay and visit Luray Caverns & Shenandoah National Park. Breakfast options were good.

10

Stan

17 Sept 2024

·

Stayed 3 nights

A little disappointed in the breakfast. I would like a breakfast meat i.e. bacon , sausage.

10

Lisa

16 Oct 2024

·

Stayed 2 nights

Johnny Appleseed theme hotel with clean rooms and complementary coffee, hot tea, and awesome breakfast. Breakfast was the best I have seen in a hotel in the past 15 years.

10

Rebecca

31 May 2024

·

Stayed 1 night

Sylvia at the front desk was fabulous! Room was clean and breakfast was very good.

8

Susan

11 Aug 2025

·

Stayed 1 night

The staff was friendly and helpful. The room was clean. It is nice that they have a game room set up. I enjoyed having their breakfast before heading out for the day.

10

April

16 Jan 2025

·

Stayed 1 night

Staff very helpful, awesomely friendly. Very clean. Great breakfast!

8

Michele

13 May 2025

·

Stayed 1 night

Interesting property. In its heyday, it would have really been something special with lots of Rooms, small banquet room and an attached restaurant. But now the banquet room is the breakfast room, and the restaurant is a game Room—foosball, pool, old time video games (including PacMan!). That’s all to say this is an older hotel that has been somewhat updated. Double beds instead of queen, carpeted floors in rooms (even dog rooms) and hallways. Has both front (parking lot) and back (inside corridor) doors. Our outside key didn’t work when we got here (inside key did work) and the staff member on duty immediately contacted the maintenance guy who fixed it right away. Room was clean, WiFi worked well, TV was good, plenty of hot water, and some great areas for walking our dogs. Breakfast was good with options from cereal/toast to biscuits and gravy or waffles and hard boiled eggs. A dual Plus and minus was its location off the interstate, easy access to the hotel but we could really hear the truck traffic all night. Good for a night’s stay while we were traveling

8

James

28 Jul 2025

·

Stayed 3 nights

Breakfaat was fine and very customer friendly.

8

Alice

30 Jul 2025

·

Stayed 1 night

Good was good for breakfast they had waffles and eggs. The cereals were mixed my friend tried to get Froot Loops and ended up with both Froot Loops and Raisin Bran but the stay was fine and decent hotel. Staff was nice and helpful

6

SUSAN

12 Aug 2025

·

Stayed 1 night

We liked that it was clean and quiet. However the onsite restaurant was closed. There wasn’t much variety of restaurants in the area that were easy to walk to.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$56
February	US$55
March	US$57
April	US$60
May	US$65
June	US$70
July	US$69
August	US$66
September	US$66
October	US$70
November	US$56
December	US$55

Su	Mo	Tu	We	Th	Fr	Sa
				1 $67	2 $133	3 $141
4 $66	5 $68	6 $75	7 $76	8 $74	9 $128	10 $126
11 $66	12 $64	13 $71	14 $73	15 $72	16 $162	17 $163
18 $70	19 $75	20 $71	21 $75	22 $84	23 $144	24 $146
25 $69	26 $68	27 $74	28 $74	29 $80	30 $155	31 $151

Quality Inn Shenandoah Valley

Prices for Quality Inn Shenandoah Valley

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds (Upgrade)

Room, 1 King Bed

Room, 2 Queen Beds

Room, 1 King Bed, Accessible

Room, 2 Double Beds, Accessible

Standard Double Room, 2 Double Beds, Smoking

Guest reviews of Quality Inn Shenandoah Valley

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Quality Inn Shenandoah Valley

Considering this hotel for your New Market trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $101	19 $75
20 $59	21 $60	22 $74	23 $67	24 $74	25 $80	26 $88
27 $65	28 $61	29 $74	30 $67