Name: Europa Gatwick Hotel
Address: Balcombe Road, Maidenbower, Crawley, Maidenbower, Crawley, England, United Kingdom, Crawley, West Sussex, GB
Price range: $64–$94 per night
Rating: 7.1

What guests think

Europa Gatwick Hotel draws mixed reviews as a budget airport stopover: many guests find the staff helpful and the price acceptable, but the building feels dated and several practical issues affect comfort, convenience, and consistency.

Common negatives include worn rooms with uncomfortable beds, broken fixtures or heating, thin walls, and frequent parking difficulties. Facilities like the pool, spa, and gym exist but often require an extra fee, have restricted hours for children, and Wi‑Fi in rooms typically costs and can be unreliable. Food feedback is mixed, with some enjoying good-value breakfasts while others report poor quality or early closures. Overall, expect a simple, no-frills stay close to the airport if your priority is price over polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

There is an on-site pool, spa, and gym, but access usually costs extra and hours (especially for children) can be limited; occasional closures or crowding are mentioned. Parking is available but repeatedly described as congested or chaotic.

Related guest reviews

4

Nicola

Sep 17, 2025

·

Stayed 1 night

The most disorganised and chaotic car park lead to trying to find a space for 20 mins at 9pm on a Tuesday night. Then had to queue at hotel check in as only 1 assistant. Who apologised and was friendly. The hotel and room are very beige, brown and drab and a piece of bright artwork somewhere would go amiss. I choose not to shower as the bath did not look too great to stand in. The bed was clean and comfortable, if you like 1 paper thin pillow.

6

Katherine

Oct 31, 2025

·

Stayed 1 night

The staff were very welcoming and helpful at the hotel. The room wasn't so great. Room 2127 one of the sliding doors was flapping around and not connected properly, 2 lights in our room did not work, the TV did not connect to any channels, there was hot water in the sink but this didn't transfer to the shower. It was too cold to use as a shower. The pressure from the cold was v high which potentially affected the hot in the shower. The bed was the worst bit which we didn't realise was bad until we go back from our function and then it was too late to ask to change rooms. The whole double had a hard bar across the bed and the bottom of one side was lower than the top so your legs kind of hung down and the other side it was the opposite legs too high. Tea and coffee making facilities in the room but no teaspoon so had to use a pen to stir. We visited the pool was OK last entry for children 5pm and out by 6pm. Bring your own towel for the pool or its £1 extra per person. Breakfast was OK cooked breakfast, fruit, cereals and toast buffet style. The hotel also had a bar but we didn't use that. Car park v busy as people stay before going on holiday and leave their cars but we managed to park round the back.

8

Rob

Feb 23, 2025

·

Stayed 1 night

Vert friendly and helpful staff at the reception desk and bar/restaurant. The room was comfortable and clean. Health club area was tidy and well equipped.

8

Home

Sep 12, 2024

·

Stayed 1 night

I fully appreciate this is also an airport hotel but the parking is incredibly limited

8

Tracy

Aug 24, 2025

·

Stayed 2 nights

Very difficult to park as people leave their car at the hotel whilst going abroad.

8

Ben

Jun 25, 2025

·

Stayed 1 night

Great little hotel for location etc Is a little tired/run down but really can’t complain for the money. And has a pool (small additional charge)

8

Adam

Oct 6, 2024

·

Stayed 1 night

Great spot. The pub had a great atmosphere and food. The gym that's on the property does cost a few pounds to use as it's a membership spot but that was alright for one or two nights definitely worth the price (steam/sauna/pool/hot tub/gym) The only let down was there was no internet in the rooms. You needed to go to the common area to use it. I would absolutely stay here again next time around.

4

Natalie

Aug 8, 2025

·

Stayed 1 night

Have to pay to swim as a guest of the hotel Very hard to find a parking space and then get blocked in Breakfast expensive for what it is

2

Deanna

Sep 19, 2025

·

Stayed 2 nights

We tried to find a car parking space which was near on impossible as car park was rammed. Checked in and found we were in the lodge well room so small no room to relax couldn’t dry hair as mirror was behind tv, , curtain didn’t fit properly, window couldn’t open. Was worst hotel room I’ve been in before. Asked at reception if I could change room, told no hotel full

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed: some found rooms clean, but many cite tired decor, musty smells, stains, mould, and maintenance issues that make spaces feel grubby. Housekeeping consistency varies.

Related guest reviews

2

Rodney

Aug 27, 2023

·

Stayed 1 night

It gets 1 star for its functioning toilet and a roof over our heads. Terrible in every other way. No shampoo in dispenser, hairdryer didn’t work, dirty, tired looking, uncomfortable and small bed. Parking on site is chaotic, insufficient and feels unsafe.

4

Luke

Jul 29, 2024

·

Stayed 1 night

Hotel staff were very friendly and welcoming, however the hotel needs a complete refurb. Communal areas need a total revamp. Lots of old, dark furniture. The room was dark and dingy and stank of stale cigarettes and weed. One of the towels had a brown stain on. It made the Travelodge look like Cinderella's castle! Not happy with the cleanliness at all but it was somewhere to lay my head for the night.

10

Kelly

Apr 5, 2025

·

Stayed 1 night

Good food. Polite. Clean

10

sarah

Sep 28, 2025

·

Stayed 1 night

We were on a flying visit, literally one night and left the next morning. During our stay the staff were really helpful, informative and polite. The rooms were nice and clean but the bathrooms were very tired and dated but clean. The beds were clean and comfortable and kept us more than warm enough throughout the night. No complaints from us and we enjoyed our short stay here and breakfast was a good morning starter for us all too.

2

Neil

Apr 27, 2023

·

Stayed 2 nights

Booked for 2 nights but only stayed for 1. Room had no natural light, holes in the duvet cover, mould in the bathroom, the bath had a brown stain in it & the bedroom and bathroom are in need of redecoration. Staff not interested & really unhelpful. Free Wi-Fi is restricted to communal areas only and the parking is diabolical. Certainly not worth the money.

4

sadegh

May 17, 2025

·

Stayed 4 nights

Old, dirty and pretty out of date. Worst place i have stayed and i am traveling fir work every week. Britania hotels are all same grubby and messy places. I did book this place in rush and didnt realise it was britania chain otherwise will stay well clear. Never ever again. Stay away if you have respect for your money and time. Unless they spend tonnes to refurbish it is a s**t …

10

Keeley

Jun 27, 2025

·

Stayed 1 night

Check in was straight forward. Receptionist very polite and helpful. Hotel is lovely and clean.

4

Keith

Aug 4, 2024

·

Stayed 1 night

This place looks tired, and in need of a big renovation. The corridors smelt musty. The room was grubby Bathroom was tired Shower did not work Paid for breakfast, but a little choice of barely warm food.

10

COLIN

Jul 7, 2024

·

Stayed 1 night

Lovely carvery, clean & friendly staff

4

Kevin

Sep 8, 2024

·

Stayed 2 nights

Rooms where dirty, bath and sink kept flooding really need to sort the drainage out, seeling lights and plug sockets where hanging off Not a very nice stay

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are dated and basic, with small lodge rooms, uncomfortable or springy mattresses, limited power sockets, and noise from corridors or neighbouring rooms. In-room Wi‑Fi often requires payment and can be weak; some fixtures, heating, or TVs don’t work properly.

Related guest reviews

2

Pascal

Jun 16, 2024

·

Stayed 1 night

I am a great fan of Harry Potter, now I experienced how he felt with the cupboard under the stairs. The room is 110 euros. 12 square meters of full blown "days gone by". I do love my wife, don't get me wrong, but together in a 110cm bed in cozy. But then again... Well, it was convenient that we could park on site. But I would not book this hotel. Just don't, let us agree to that OK?

6

Katherine

Oct 31, 2025

·

Stayed 1 night

The staff were very welcoming and helpful at the hotel. The room wasn't so great. Room 2127 one of the sliding doors was flapping around and not connected properly, 2 lights in our room did not work, the TV did not connect to any channels, there was hot water in the sink but this didn't transfer to the shower. It was too cold to use as a shower. The pressure from the cold was v high which potentially affected the hot in the shower. The bed was the worst bit which we didn't realise was bad until we go back from our function and then it was too late to ask to change rooms. The whole double had a hard bar across the bed and the bottom of one side was lower than the top so your legs kind of hung down and the other side it was the opposite legs too high. Tea and coffee making facilities in the room but no teaspoon so had to use a pen to stir. We visited the pool was OK last entry for children 5pm and out by 6pm. Bring your own towel for the pool or its £1 extra per person. Breakfast was OK cooked breakfast, fruit, cereals and toast buffet style. The hotel also had a bar but we didn't use that. Car park v busy as people stay before going on holiday and leave their cars but we managed to park round the back.

6

Simon

Aug 4, 2025

·

Stayed 1 night

The hotel seems to be modern and offering clean well-presented rooms. The truth is far from it. The room was old and tired and not particularly clean feeling. The pillows were uncomfortable. The bathroom was basic and it was a struggle to get the stand-in the bath shower working properly. No soap. Had to use the shower gel in the shower/bath instead to wash hands. Tea/coffee making facilities very basic. The car park was absolutely jam packed and it took us 20 minutes to find a place (and that was only because a member of staff had finished his shift). We heard drum and bass music playing loudly from somewhere as we tried to get some sleep. Overpriced for what it offers.

6

Karita

Sep 8, 2024

·

Stayed 1 night

The signal is very poor, and you have to pay to used the WiFi so wrong, i paid for a double bed and was giving two singles.

2

Paula

Jun 15, 2025

·

Stayed 1 night

The double bed was really uncomfortable got no sleep

6

Amar

Sep 10, 2024

·

Stayed 1 night

Checkin took a little while, pool steam hot tub all good. Room ok, very tired looking. Window did not close properly,some noise and draughty. Bathroom door chipping and ceiling peeling. Pillows uncomfortable.

6

SARAH

Oct 20, 2024

·

Stayed 1 night

Very good location - beds so uncomfortable I had the worst nights sleep due to old mattress with springs causing discomfort Really needs modernisation and painting as well as a good dust

6

Teal

Jun 5, 2023

·

Stayed 1 night

Old property needs an update. Tiny TV. Dropping bath tap. Unable to move shower head. Noise from other guests leaving early in the morning.

4

Salima

Jun 12, 2025

·

Stayed 3 nights

The room was small and basic so we upgraded which cost us a lot more then we wanted to spend. The cheap lodge room only has a 3/4 bed- difficult to sleep in if a couple.

4

E

Jul 24, 2024

·

Stayed 1 night

Good points - Room was clean, good shower over bath and comfortable bed. Big car park and within easy reach of Gatwick. Bad points - Says ‘Free WiFi’ when you book. It’s not. What it should say is ‘Free WiFi in PUBLIC AREAS ONLY’ there is NO WiFi in the room unless you pay for it and it’s £7 for 24 hours per device. Shaver charger in bathroom broken. Telephone so crackly reception can’t hear you. Bedside lamp didn’t work. Couldn’t turn lights on or off from bed. Whilst showering in the morning the room smoke detector went off. Walls are so thin I heard snoring from one side and a conversation from the other. Single glazed window did nothing to cover the noise from the M23. None of the room doors fit too well. I had to slam mine to shut properly as did several other rooms on my floor. All that said it was cheap at £65 for the night, but you get what you pay for!

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is mixed: many guests praise friendly, helpful staff, but others report slow or disorganised check-in, occasional rudeness, overbooking or room allocation errors, and difficulties resolving issues.

Related guest reviews

4

Tiago

Jun 23, 2025

·

Stayed 2 nights

When we first arrived ariund 9pm we asked the bar staff where was the restaurant we were welcomed with a very cold comment of "upstairs ". He didn't even mentioned that the restaurant was already closed and if we wanted to get something to eat we would have to order from the bar, he also didn't mentioned that we had to order quickly before the kitchen closed. One of the rudest hotel staff I've ever encountered.

2

Justin

Aug 28, 2023

·

Stayed 1 night

The hotel sold us a room when the hotel was full. We have a 6 years old kid and ended sleeping on a sofa at the lobby!!

10

Maryam

Jun 30, 2024

·

Stayed 1 night

Debbie who check us in was the nicest person. She made me want to come back to this hotel. She is very welcoming and kind also patient

6

Ashley

Dec 7, 2022

·

Stayed 1 night

Massive queue at check in and only one server. Bath tub was dirty and the place looks a bit run down. I needed a one night stay to go to Gatwick at 6am, they organised a taxi for me very efficiently. Overall I’d say it’s no frills, but for the price you can’t really argue. Very convenient for flying the next day.

2

Kate

Aug 26, 2023

·

Stayed 1 night

Arrived at the hotel exhausted at 1am to be told their booking system was fault and I had no room. Fair enough, I’m sure no one wanted that situation. But to be yelled at by the receptionist as is if was the fault of all the exhausted travellers in same situation was a bit much. Offered absolutely no help or suggestions just shouted at us “THERE ARE NO ROOMS” repeatedly . Oh, and then made life very difficult for Expedia and grudgingly gave refund even though they did not provide ANY service. Can only report on lobby but also, if you really like the 1950s, this is the place for you …

10

Eileen

Sep 13, 2025

·

Stayed 1 night

Check in were most helpful - the receptionist recognised discreetly that I had had problems and helped

10

e

Sep 2, 2025

·

Stayed 1 night

Always helpful staffs

10

sarah

Sep 28, 2025

·

Stayed 1 night

We were on a flying visit, literally one night and left the next morning. During our stay the staff were really helpful, informative and polite. The rooms were nice and clean but the bathrooms were very tired and dated but clean. The beds were clean and comfortable and kept us more than warm enough throughout the night. No complaints from us and we enjoyed our short stay here and breakfast was a good morning starter for us all too.

2

Rob

Apr 25, 2024

·

Stayed 1 night

Car parking was horrendous, got checked into an already occupied room, the rooms doors were falling off the wardrobe. The bed was so uncomfortable, what sleep i did get resulted in a sore back and neck.

8

Marianna

Jul 19, 2025

·

Stayed 1 night

We booked our stay overnight due to an early flight from Gatwick . From check in to checking out, the comfort of the room, the clean room and bathroom, the very helpful reception staff who went out of their way to help with me an urgent document I needed printed - it was an all round lovely , easy and very welcome experience .

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient for Gatwick and major roads, making it practical for early flights or layovers. Some note quiet grounds; nearby options can feel limited.

Related guest reviews

10

Yvonne

Jul 18, 2025

·

Stayed 1 night

Was a short stay but perfect location

6

Salima

Jun 28, 2025

·

Stayed 1 night

Boring area

8

Nicholas

May 21, 2023

·

Stayed 1 night

Very quiet place, staff were fine as well. Not that if coming from GW airport its a 25 to 30 pound fare on uber or taxi though!

8

Jonathan

Aug 4, 2025

·

Stayed 1 night

Ok for a 1 night stop near the airport

8

carol

Jul 11, 2024

·

Stayed 1 night

Average room but very convenient to Gatwick

8

Charlotte

May 9, 2023

·

Stayed 1 night

We stayed at Europa Gatwick due to an early flight at the airport. We stayed in the lodge part of the hotel. Overall our room was clean and had few amenities such as a TV and a bath (which is very small!). There is a pub a very short walk away which was great. We chose not to use the airport parking facilities as it didn’t work out any cheaper than parking at the airport. Overall I would stay here again if I was flying from Gatwick.

10

patrick

Jun 5, 2023

·

Stayed 2 nights

Well situated for my needs

8

CLAIRE

Jun 4, 2023

·

Stayed 1 night

The hotel was nice and enough parking. The reception were very organised. The rooms were large and comfortable and had a good might sleep. The food was nice but the queues were large but it is the holiday season so can expect that. Overall i would definitely come back again if flying from Gatwick again.

10

Mark

Jul 12, 2024

·

Stayed 2 nights

Great location for Gatwick. Late check in was helpful. Stayed 2 nights and enjoyed the pool at the spa. Breakfast was good. Comfortable. Staff good. Finishes /decor are a little dated but actually enjoyed the vibe from it. Would go back.

6

Kaitlin

Sep 9, 2024

·

Stayed 1 night

Super quick (10 minute) trip to Gatwick, which was ideal for my layover evening between international flights. The hotel was a big out of date and dark, but front desk staff was SO kind and helped me book a taxi easily for the next morning. Would stay again.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast and bar options receive mixed feedback: several guests enjoyed good-value carvery or breakfast, while others found food poor, coffee bad, limited seating, or restaurants closing earlier than expected.

Related guest reviews

4

Tiago

Jun 23, 2025

·

Stayed 2 nights

When we first arrived ariund 9pm we asked the bar staff where was the restaurant we were welcomed with a very cold comment of "upstairs ". He didn't even mentioned that the restaurant was already closed and if we wanted to get something to eat we would have to order from the bar, he also didn't mentioned that we had to order quickly before the kitchen closed. One of the rudest hotel staff I've ever encountered.

8

Karen

Dec 6, 2022

·

Stayed 1 night

It was nice but the foid was awful

4

Richard

Aug 3, 2025

·

Stayed 1 night

Close to Gatwick Airport. Food was ok. Standard pub food.

8

anne

Mar 27, 2023

·

Stayed 2 nights

Hotel is good everything we needed breakfast was great and evening buffet 3 course meal £25 for two of us was great value

10

sarah

Sep 28, 2025

·

Stayed 1 night

We were on a flying visit, literally one night and left the next morning. During our stay the staff were really helpful, informative and polite. The rooms were nice and clean but the bathrooms were very tired and dated but clean. The beds were clean and comfortable and kept us more than warm enough throughout the night. No complaints from us and we enjoyed our short stay here and breakfast was a good morning starter for us all too.

8

Kate

Dec 15, 2024

·

Stayed 1 night

Staff were super friendly. Warm and welcoming from the outside. Rooms are outdated but fit for purpose. TV didn’t work and no plugs by the bed but staff were great and provided extension cord. Breakfast was great and well priced. Beds were so so, and quite noisy at night with the doors banging so not recommended if you’re after a quiet break (or request a room further down the corridor). Overall good value for money, great location and check in lady was fantastic.

4

Mark

Feb 18, 2024

·

Stayed 1 night

Some staff friendly but bar staff rude & unhelpful. Building and facilities all very tired. Had to pay extra to use the pool and was initially told children can't use it afterr 4pm, yet check-in is From 4pm! Could not dine in as very limited seating. Breakfast selection was underwhelming: cooked breakfast, croissants & cereal okay. But tinned fruit. Dairy milk only. And the coffee was the most disgusting thing I have ever experienced.

10

Mark

Jul 12, 2024

·

Stayed 2 nights

Great location for Gatwick. Late check in was helpful. Stayed 2 nights and enjoyed the pool at the spa. Breakfast was good. Comfortable. Staff good. Finishes /decor are a little dated but actually enjoyed the vibe from it. Would go back.

6

Andrea

Aug 14, 2024

·

Stayed 2 nights

Our shower was broken- staff were so friendly and immediately moved us to a new room. Dinner and breakfast buffets were affordable and delicious. Beautiful garden area to unwind at the end of the day. Would definitely stay here again.

4

Natalie

Aug 8, 2025

·

Stayed 1 night

Have to pay to swim as a guest of the hotel Very hard to find a parking space and then get blocked in Breakfast expensive for what it is

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$51
February	$55
March	$57
April	$66
May	$68
June	$67
July	$67
August	$71
September	$70
October	$69
November	$61
December	$59

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $79	5 $80
6 $69	7 $69	8 $69	9 $69	10 $69	11 $69	12 $80
13 $69	14 $69	15 $69	16 $69	17 $70	18 $70	19 $80
20 $71	21 $70	22 $69	23 $70	24 $71	25 $71	26 $76
27 $64	28 $80	29 $80	30 $80

Su	Mo	Tu	We	Th	Fr	Sa
				1 $83	2 $81	3 $94
4 $66	5 $80	6 $80	7 $80	8 $80	9 $80	10 $94
11 $65	12 $82	13 $82	14 $82	15 $82	16 $82	17 $94
18 $64	19 $82	20 $82	21 $82	22 $82	23 $82	24 $94
25 $66	26 $83	27 $81	28 $83	29 $82	30 $81	31 $94

Select dates to see prices and availability

Monthly average prices

About this property

Location

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Europa Gatwick Hotel

Have a question?

Considering this hotel for your Crawley trip?

Prices for upcoming dates