Holiday Inn Express London Chingford by IHG

For over £100 per night this hotel needs to really improve. At the price above we should not have to pay another £7 per night for parking; that is absolutely ridiculous. Reception was talking to another guest whilst checking me into my room and barely paying attention to what he was doing. The room was large but barely has any facilities, we normally stay at The Commongate but they had no rooms that night - they are cheaper, nicer and have everything needed in the rooms. Would definitely avoid in future.

Disappointing. Lights not working, broken doors and shower. Can't even get ice at the bar. Overall shabby. I didn't expect much for an express inn, but even then was disappointed.

The hotel was nice for the price and ample parking. Annoyingly the shower was a disappointment with standing water.

Additional charge for parking. Rather basic facilities.

Bedroom carpet badly stained and dirty.needs replacing At 3 am horrendous traffic noise woke us both,did not get back to sleep!!! Bed was comfy pillows lumpy Bathroom really good shower excellent Breakfast good ,plentiful , staff pleasant . Parking was not complementary! We had conversation with reception staff about traffic and filthy carpet . They obviously cannot do anything about traffic but said they would check out carpet . Did say other side of hotel a bit quieter ? .wouldn't stay again in room 220 .we need to sleep !!! Kept shoes on due to state of carpet usually remove shoes

The situation here with parking was very unsatisfactory. After arriving we are told there is a parking charge ,ecen though the car park is park of the hotel grounds. As I was staying 2 days paid my fee ( card only option ) , this was at 11pm Upon arriving home i received an email from the car hire company to say I had incurred a fine as i left at 11.11am ( according to the email 11 minutes late). My understanding would be 48 hour payment takes me until 11pm not 11am. Not at all happy with this and the fact that the hotel stands on its own grounds including the car park.

Ok.a bit tired but bed and pillows clean and comfy. Just a couple of points Office chair in room had white stains all over back rest. The one lift is frustratingly slow. Breakfast was great, parking very reasonable at £7 for 24hrs and just round the corner from bus stop.

Thousands of cigarette butts litter around hotel entrance. Staff is lovely, friendly and helpful - but they’re understaffed and waiting time at bar and reception too long. Wifi so slow they should rather just not bother.

Hotel nice but evening service was poor. Bar staff dancing and messing around which was distracting whilst I was trying to do some work and when asked for a Guinness they had not had time top up the fridge poor. Food ok but no knive and forks and when I asked where they were the waitress there is not out so I asked how do I eat my food her response was I shall have to back in the kitchen and see if we have any that are clean

Car Park Charges was far too expensive. For 24 hours was £18

Staff was amazing. Overall hotel was clean. They can do better cleaning rooms. Most at times they just dress my bed wotjout changing sheets or vacuuming. Breakfast has to include sausages for those of us thay dont eat pork. Overall all stay was great. Thank you

The hotel was very worn and tired looking inside, the carpets were very worn with holes in some places and very stained, in our room there was a stain beside the bed and near the door, bedding was not changed the duration of our stay of 4 days, the dinning area was ok but not what i would say totally clean. Breakfast was a bit hit and miss in quality and variety. It was not good value for the money!! Would not be booking at this hotel again. Overall not the best hotel i have stayed in.

Room service is not really good, rooms should be cleaned much better.

Bedroom carpet badly stained and dirty.needs replacing At 3 am horrendous traffic noise woke us both,did not get back to sleep!!! Bed was comfy pillows lumpy Bathroom really good shower excellent Breakfast good ,plentiful , staff pleasant . Parking was not complementary! We had conversation with reception staff about traffic and filthy carpet . They obviously cannot do anything about traffic but said they would check out carpet . Did say other side of hotel a bit quieter ? .wouldn't stay again in room 220 .we need to sleep !!! Kept shoes on due to state of carpet usually remove shoes

Friendly welcome and helpful staff. Room was adaquate for our needs. Under the beds had not been cleaned very well though, toys and wrapper from a previous stay. There was also a leak by the toilet which meant the tiles were wet - just annoying getting a wet sock when you go to the toilet. Informed the reception staff and they said they would inform maintenence.

Asked for sofa bed to be made up ,did it ourselves some bits and a fair amount of hair when we pulled the bed out,stains all over the carpet,shower pressure and temperature really good,but in bathroom lots fixtures need repairing,maybe a good deep clean.Bar area ok ,breakfast was warm but fine.All in all very expensive stay ,won't be staying here again.Needs a refurbish.

Arrived soaking wet from a down pour of rain. Lady at reception quickly noticed and quickly and professionally booked me in so that I could get comfortable in my room. The room was spacious but immediately I saw that the carpet was dirty in places. The room was a little tired. Shower was powerful and hot.I did not have breakfast on both mornings as the bed was too comfortable to get out of. I would stay here again, just pay attention to the carpets in the rooms. And would try the breakfast next time.

People smoking at the entrance. This caused issues as I am highly allergic to cigarette smoke. This was also right outside my room. The room was dirty, very small for the price. Hair and debris in the tub. The water hardly came out to fill for a bath. The water never got hot. The hotel refused to give a refund even though I checked out several days early. The person at the desk never even asked me why I was leaving. They did not care. I would never choose this location and I cannot recommend it to anyone else. This was the worst place I have ever stayed. Giving Holiday Inn Express a bad name and reputation.

Paid for two employees to stay. Both were unhappy. One said his room was not clean at all - slept very badly. The mouse traps around the hotel were not a good sign

Room needed to be cleaned, toilet seat loose chairs dirty. We could not stay, we head to find another hotel very quickly. We went on to Premier Inn Enfield, which was the better option.

The toilet flush had to be flushed couples of time for the flush to wirk, bed was very uncomfortable, especially the sofa bed, you could fell all tje springs on the which made very uncomfortable to sleep.

Typical Holiday inn express with all the basic amenities. cost £98 per night with £9 for parking outside the front door. We were booked striaght in without a wait and allocated a top floor room at the back as we requested. Hotel seems well used and is a little tired. The bed was comfortable but the Aircon did not seem to work and the window had a broken catch which let in some cold air and the roadnoise, Breakfast was average. Handy for North London venues.

Windows did not close and the A40 traffic noise was very bad!

The room was like a bed and breakfast kind of room. No wardrobe in the room to put clothes. The bath definitely needs a revamp. Staff were good though.

Receptionist wast great, can’t remember her name but she was on point. Room was decent. Tv was dated. Bed was decent. Good value for money.

This has been one of the worst hotels I've ever stayed at. The air conditioning is broken and the shower leaks. We arrived at the hotel and raised the issue with the temperature in the rooms as it was too hot. Tried to call reception and nobody answered. I was told by the front desk that someone would be up in 20 minutes to fix it. My wife waited in the room for 2 hours and nobody came. Instead of air con we were offered a dusty desk fan that was extremely loud and the fan blades barely spun, so it couldn't be used. We had to sleep with the window open, which meant that the room was filled with traffic noise. We managed about 3 hours sleep through the night. I spoke to the front desk on Sunday morning and was told that an engineer would come on Monday. The maintenance guy appeared briefly on Monday and tried the on/ off switch a couple of times. He told me it was broken and needed replacing. We never heard anything again. I asked to complain about the room conditions and leaky shower. I was told that the hotel doesn't take complaints and i was told to complain through expedia. No help was offered other than writing my room number on a post it note, as we were told most rooms were having air con issues. Terrible hotel and extremely unhelpful staff. I'm incredibly angry at the promised facilities and what we've instead received. It says something thar when you check out, they dont ask how your stay was.

Convenient location and easy public transport (bus) into Walthamstow, and the staff were friendly and helpful. Only issue was being next to the North Circular road so noisy when window open (could be an issue in summer).

Very uncomfortable bed

It was ok for 1 night, bed was comfortable, fittings needed a maintenance team to sort

Nothing special! Rooms are generally clean. Wifi is horrible

We stayed for a concert at tottenhams stadium. Staff were helpful when asking best way to get there. One staff member informed us of the bus service across the main road it was two stops away and a few minutes walk to the stadium. Breakfast was also very good.

Great stay, great customer service, it was fantastic they let us check in earlier than normal. (Much appreciated after a long drive).

For a one nights rest was okay, but any extended stay would be not the best. Managed to get a early check in, thanks to the receptionist (didn't get her name) however she was the only really helpful staff I encountered in my stay. Upon checkout which was early on this morning, the staff did not seem helpful and it was a gentleman in a hi Vis that interacted with me not the receptionist that was hiding in the office (was not covert) and he didn't know what he was doing. This put a sour note on the experience. In regards to the rooms, the general cleanliness was how you expect a room, beautiful clean white sheets, neatly folded pillows, clearly a housekeeping team that take pride however they are let down through no fault of their own by a dated building with marks on the shower (looked like dirt that couldn't easily be removed) and marks on the ceiling in the bathroom. For a Budget hotel, it does the job, but it would not be one that I would rush back to.

We’ve really enjoyed our stay from start to finish. We were greeted on arrival and we also were explained about how to shower the payment for parking out and given a code to make the charge half price. All the staff members we came across were friendly, helpful and pleasant. The customer service was exceptional. The hotel is clean, tidy with the rooms very spacious and the bed is so comfortable, has a fantastic sleep. The breakfast was delicious. There’s plenty to choose from all of which are high quality items. Thank you for an AMAZING stay!!

Receptionist wast great, can’t remember her name but she was on point. Room was decent. Tv was dated. Bed was decent. Good value for money.

This has been one of the worst hotels I've ever stayed at. The air conditioning is broken and the shower leaks. We arrived at the hotel and raised the issue with the temperature in the rooms as it was too hot. Tried to call reception and nobody answered. I was told by the front desk that someone would be up in 20 minutes to fix it. My wife waited in the room for 2 hours and nobody came. Instead of air con we were offered a dusty desk fan that was extremely loud and the fan blades barely spun, so it couldn't be used. We had to sleep with the window open, which meant that the room was filled with traffic noise. We managed about 3 hours sleep through the night. I spoke to the front desk on Sunday morning and was told that an engineer would come on Monday. The maintenance guy appeared briefly on Monday and tried the on/ off switch a couple of times. He told me it was broken and needed replacing. We never heard anything again. I asked to complain about the room conditions and leaky shower. I was told that the hotel doesn't take complaints and i was told to complain through expedia. No help was offered other than writing my room number on a post it note, as we were told most rooms were having air con issues. Terrible hotel and extremely unhelpful staff. I'm incredibly angry at the promised facilities and what we've instead received. It says something thar when you check out, they dont ask how your stay was.

Thousands of cigarette butts litter around hotel entrance. Staff is lovely, friendly and helpful - but they’re understaffed and waiting time at bar and reception too long. Wifi so slow they should rather just not bother.

Booked last minute as hotel originally booked was closed when arrived - found this and closer to where I wanted to go. Friendly staff, very clean, rooms smelt fresh and shower was great. Will be using again when I come and watch the Spurs

Everything as you would expect from a Holiday Inn. Bonus is the fantastic front desk/house team: efficient, solutions-focused, helpful and friendly.

I checked out today, the 2 staff at the reception were very rude and unprofessional. When l was handing in the keys they kept on talking to each laughing as if they didn’t see me as a customer to Hand in the keys. Very unprofessional behaviour. Then one of them just snatch the keys from my hand. Then l walked away to leave the building , one of them 2 said to me “have a good day” both of them laughing.

Great location for what we needed

property & facility is good but location is quite far from the city

We stayed for a concert at tottenhams stadium. Staff were helpful when asking best way to get there. One staff member informed us of the bus service across the main road it was two stops away and a few minutes walk to the stadium. Breakfast was also very good.

Nice hotel in the outskirts of London. Good breakfast

The Holiday Inn at the Crooked Billet is very convenient for buses to Walthamstow Central and Blackhorse Road tubes.

Convenient location and easy public transport (bus) into Walthamstow, and the staff were friendly and helpful. Only issue was being next to the North Circular road so noisy when window open (could be an issue in summer).

The location of hotel is great with easy access to places of interest.

Pet friendly and welcoming. Breakfast was very good. Bit noisy next to north circular but that is not the hotels fault. Very comfortable bed and spacious rooms

Booked last minute as hotel originally booked was closed when arrived - found this and closer to where I wanted to go. Friendly staff, very clean, rooms smelt fresh and shower was great. Will be using again when I come and watch the Spurs

An ideaĺ location to access Tottenham Football Stadium

None of the plug sockets worked in the room so we couldnt use the kettle, iron or charge any of our devices. We reported it to the front desk and they said maintenance will have a look the day after, we were only there for one night so that was pointless and disappointing. The spare towels in the room were surprisingly kept in what looked like the shoe storage and they smelt musty and like shoes.. it seems like they had been there for some time. The complimentary breakfast is not anything special at all. Not much variety compared to other hotels. Considering this hotel is part of the IHG we were expecting better variety and standards. We asked for vegetarian sausages, which the staff member made for us from the kitchen but when we bit into it, they were frozen in the middle completely. We just had toast and hot drink and just checked out.

Nice hotel, good rooms friendly reception staff.0 A big step up quality wise from Premier iInn Breakfast was okay but large amounts cooked and left in warming trays with lids, unfortunately some of the lid would not close because of the amount of food in them. Leaving food cold. Perhaps consider cooking less, but more often, so food is not sat as long

Great value. Staff were polite and helpful at all times. Furnishing ‘tired’ and carpet in bedroom stained. Breakfast basic but hot and plentiful. Next to Sainsbury’s which have fast ev chargers.

Our stay was spoiled but the absolutely chaotic breakfast arrangements. The staff did their best but at busy times the breakfast area is totally understaffed. Plates not cleared from the table, missing food items, mad scrambles to get the items when/if they do appear, queues to get coffee/tea and then condiments missing. Really awful.

Evening meal was reheated and not cooked fresh, burger was like rubber. Breakfast looked like it had been cooked elsewhere, delivered to the hotel hours before and kept hot. Stuck to cereal and toast.

Staff fantastic - very very limited menu

Wonderful hotel, would definitely book in again! The staff was great our hotel door was broken, staff moved us. Breakfast was wonderful! Good ol fry up! Over all! A wonderful stay! Worth the booking!

Breakfast was terrible. No bacon and sausage available for 20 mins everything else was Luke warm and dried out.

The hotel was basic but very clean breakfast was OK but evening meals were only basic and not much choice

Fine hotel. Clean and comfy. Friendly staff. Ok breakfast. Needs better eggs and coffee, otherwise ok.