Is parking available at the hotel?

Self-parking is available on-site for a fee of EUR 40 per day. Additionally, nearby parking is available for the same cost, located 1312 ft away and open 24 hours.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7 AM to 11 AM for a fee of approximately EUR 35 per person.

Does the hotel allow pets?

Pets are allowed at the hotel with a fee of EUR 30 per pet, per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request, and additional charges may apply.

Are airport shuttle services available?

Airport shuttle services are available for a fee of EUR 58 per vehicle (maximum occupancy 4). To arrange the transfer, guests must contact the property 48 hours prior to arrival.

What accessibility features does the hotel offer?

The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Accessible rooms are available, ensuring comfort for guests with disabilities.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Vienna, just steps from St. Stephen's Cathedral and within a 10-minute walk of Hofburg Imperial Palace. It is approximately 0.8 mi (1.4 km) from the Vienna State Opera and 1.1 mi (1.8 km) from Albertina.

What are the hotel's policies for guests staying with children?

One child aged 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

Cribs are available for a fee of EUR 15 per night, and rollaway beds are available for a fee of EUR 80 per night. Advance request or confirmation may be required.

Hotel Kaiserin Elisabeth - Vienna Hotel Accommodations

Average nightly price at Hotel Kaiserin Elisabeth by month, last 12 months (USD)
Month	Average price
January	US$179
February	US$176
March	US$202
April	US$238
May	US$278
June	US$264
July	US$200
August	US$196
September	US$266
October	US$262
November	US$242
December	US$304

What guests think

Hotel Kaiserin Elisabeth earns strong praise for its unbeatable central location by Stephansplatz, welcoming staff, traditional charm, and comfortable rooms, making it easy to walk to sights, shops, and transit while enjoying a calm, well-kept base.

Rooms are often spacious and quiet if courtyard-facing, though some singles are small or have limited views, and a few guests noted soft mattresses or pillows. Breakfast is widely appreciated for quality and variety, but a handful found the selection or value underwhelming. Common downsides include early-morning street-service noise, occasional air-conditioning issues, and the frequent absence of in-room kettles. Expect classic, well-run lodgings with old-Vienna character.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are limited: multiple guests mention no on-site bar or restaurant and no gym; parking is off site with a hotel discount. The lift and a small gift shop are noted, but overall amenities are basic.

Related guest reviews

10

Joowhi

6 Mar 2022

·

Stayed 1 night

1인실 이용했습니다, 위치 대비 가격이 매우 만족스러우며 주차장이 도보 5분 거리에 있지만 할인권을 제공해줍니다.

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10

Lewis

16 Jan 2026

·

Stayed 2 nights

The location was amazing. It is right off of the main city centre strip and maybe a 30 second walk from the St Stephen's cathedral. The lobby itself is worth a visit. Clean, spotless, sleek. It has a lovely atmosphere as soon as you come inside. The staff at the front desk were helpful, and polite, and spoke fantastic english. They took our luggage until check in, allowing us to explore the city. They answered all of our questions, and looked after the room key each time we went out. The lift to the room is right by reception - very easily to locate and allows getting to the room to be a very quick experience. The room itself is lovely. An excellent shower, comfortable bed, big pillows, minibar, and a window that opens properly allowing fresh air. I will recommend this hotel to anybody who is going to visit Vienna.

10

Simona

5 Jan 2023

·

Stayed 19,361 nights

Hotel centralissimo e con stazione metro a 2 min. Camera spaziosa, ottima la pulizia . Colazione sufficiente, niente di particolarmente notevole ma ben servita su tovagliato e stoviglie in argento. Piacevolmente accolti da Michele di grande disponibilità e competenza. Ogni richiesta sempre piacevolmente soddisfatta. Al momento non disponibile il servizio bar nell’accogliente sala comune, un peccato!

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10

Tim

7 Aug 2023

·

Stayed 3 nights

Right in the heart of downtown of Vienna. Most everything we did we were able to walk to (or < 12-15 min). Small, personal. Nice beds and bathrooms. Only downside was no exercise room, but we walked so much seeing the town I guess that made up for it

10

Rita

5 Jun 2023

·

Stayed 2 nights

Beautiful hotel, comfortable room. Fabulous location. Staff helpful with dining options and reservations. Off-site parking with hotel discount.

10

Wilhelm

24 Feb 2023

·

Stayed 2 nights

Sehr stilvolles Hotel mit sehr freundlichem Personal. Check-in incl. Parkplatzfrage wurde bestens abgewickelt. Dem Wunsch nach einem ruhigen Zimmer wurde entsprochen.

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2

Deborah

24 Aug 2023

·

Stayed 3 nights

It advertises on site parking and parking was a half mile away. It advertises free breakfast but there was none.

10

Bo

29 Oct 2022

·

Stayed 4 nights

Välbeläget och bra hotell med trevlig personal och utmärkt frukost. Det enda vi saknade var en bar.

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10

Thien

20 Oct 2025

·

Stayed 4 nights

We really enjoyed the hotel and especially the location. The room was spacious and clean with good amenities. The only issue was that the beds sag a bit from age but they were still decent. I would stay here again. The staff was also polite and helpful. The gift shop in the hotel is great too.

6

Paula

10 Jun 2025

·

Stayed 4 nights

The staff was okay but not very helpful. The room was strange. Big room with one tiny single bed . Linens and pillows were excellent. The bathroom had a lovely tub, sink and bidet but no toilet. The toilet was across the room in a tiny closet without enough room to sit comfortably on the toilet. It had a strong door closer so leaving the door open was not an option! Ridiculous! No bar or restaurant onsite so I ran up a bit of a bill at the minibar

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness draws frequent praise, with many describing rooms and common areas as spotless and housekeeping responsive. A few noted musty odors, worn corridor carpets, or inconsistent daily cleaning.

Related guest reviews

6

Michael

15 Oct 2025

·

Stayed 7 nights

Wurde nicht jeden Tag gereinigt

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4

John

18 Dec 2025

·

Stayed 2 nights

Room was overpriced and small. The carpets and bathroom, as weĺl as the hallway outside of it smelled of mildew and mold. There were water stains on the hall carpets. Female front desk staff impolite.

10

Lewis

16 Jan 2026

·

Stayed 2 nights

The location was amazing. It is right off of the main city centre strip and maybe a 30 second walk from the St Stephen's cathedral. The lobby itself is worth a visit. Clean, spotless, sleek. It has a lovely atmosphere as soon as you come inside. The staff at the front desk were helpful, and polite, and spoke fantastic english. They took our luggage until check in, allowing us to explore the city. They answered all of our questions, and looked after the room key each time we went out. The lift to the room is right by reception - very easily to locate and allows getting to the room to be a very quick experience. The room itself is lovely. An excellent shower, comfortable bed, big pillows, minibar, and a window that opens properly allowing fresh air. I will recommend this hotel to anybody who is going to visit Vienna.

10

Leonard

22 Apr 2025

·

Stayed 5 nights

Uncrowded, smallish and quiet (we requested a back room) traditional Viennese styled and furnished hotel with modern amenities and attentive and very helpful Staff away just steps away from St. Stephens Square and the Underground, tram stops and many/shops/restaurants. Excellent breakfast buffet, a large, quiet and beautifully furnished off-lobby lounge area and, in our room, an unusually large and well-equipped bathroom. Some of the corridor carpets show wear, and if that detail would trouble you, then look for a modern styled non-traditional hotel.

10

Brian

8 Nov 2025

·

Stayed 7 nights

Very clean hotel. Friendly staff and helpful.

10

yury

13 Oct 2025

·

Stayed 3 nights

The best hotel we ever stay. Great location, Very clean, great breakfast.

10

Malgorzata

14 Jun 2025

·

Stayed 3 nights

Very elegant hotel. Clean, excellent location and beautiful breakfast.

10

Christina

23 Jun 2025

·

Stayed 4 nights

Fabulous hotel in the heart of Vienna. We were truly blown away by the location and by how clean the rooms were! Housekeeping was phenomenal and this hotel was spotless. Highly recommend!

8

JAMES

2 Apr 2025

·

The location was fantastic- just off the Stephansplatz and near the U-bahn. Close to the Opera. The price was good for the location. Breakfast was good to very good. The room was nice. It had a very slight musty odor but was clean.

10

Eva

24 Nov 2025

·

Stayed 3 nights

The room was perfectly clean within the whole stay, every member of staff we dealt with was kindly respectful and helpful. The small problem in the bathroom was immediately repaired. We felt ourself welcomed. Thank you.

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Rooms

Rooms are often spacious, comfortable, and traditionally decorated, with some quiet courtyard options and large bathrooms. Reported drawbacks include a few small or dark rooms, soft or sagging beds/pillows, and occasional AC or ventilation issues.

Related guest reviews

10

David

24 Dec 2022

·

Stayed 19,349 nights

Lovely hotel, quite old-fashioned in operation (have to hand key in every time you go out), but lovely staff, great location, and the superior double was a huge room with separate clothing store/wardrobe room, big bathroom, comfy sofa, large bed. If I visit Vienna again, would happily stay here again.

10

Alexander

7 Oct 2023

·

Stayed 2 nights

A nice old building in a central location. Our room was fortunately quiet facing the courtyard as aircon did not work at all and with closed windows it was too hot. Breakfast and wifi are good. One physical key that one needs to leave at reception is bizarre.

10

SORA

22 Jan 2025

·

Stayed 4 nights

Room was large leather than I expected. Bed was also very comfortable.I think Hotel is placed very convenience such Shopping and easy to go main area. This is super comfortable hotel.

10

Paul

23 Sept 2025

·

Stayed 3 nights

We stayed here for 3 nights and it was fantastic. The staff, facilities and location were all first class …. and that was not to mention the size of our room. Breakfast was lovely and set you up for the day. If visiting Vienna again there is no doubt where we would stay.

6

Bagrat

13 Apr 2025

·

Stayed 1 night

The bed was very small. Like a couch

6

Christine

4 Aug 2023

·

Stayed 3 nights

The air conditioning was making noise all through the night and you were able to hear the units from other rooms as well. As I was checking out this morning, somebody was talking about it to the front desk and I added that the same thing happened to me and the front desk said yes that does happen. It should not happen.

10

Thien

20 Oct 2025

·

Stayed 4 nights

We really enjoyed the hotel and especially the location. The room was spacious and clean with good amenities. The only issue was that the beds sag a bit from age but they were still decent. I would stay here again. The staff was also polite and helpful. The gift shop in the hotel is great too.

10

Astrid

12 Oct 2025

·

Stayed 3 nights

God seng, god frokost, perfekt beliggenhet! Dårlig ventilasjon på rommet.

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8

Noela

1 Sept 2025

·

Stayed 2 nights

Very conveniently located to all key sites I would recommend staying at the Kaiserin Elisabeth but would suggest that you verify the room you are getting. When I arrived I was given a room with a window that did not have clear glass and looked into an air shaft that was uber dark. It took 3 tries to get a proper room.

6

Barbara

12 May 2025

·

Stayed 3 nights

The mattress on my bed was in very poor condition. The front desk staff claimed they’d fixed a problem with the slats under the mattress. Didn’t fix the problem at all. I felt like I was in a pit. I ended up putting my head at the foot of the bed and this helped.

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Service

Service is widely praised as friendly, professional, and accommodating, with helpful concierge support, luggage storage, and prompt assistance. A few guests reported lapses such as impolite encounters, a key mix-up, or slow issue resolution.

Related guest reviews

4

John

18 Dec 2025

·

Stayed 2 nights

Room was overpriced and small. The carpets and bathroom, as weĺl as the hallway outside of it smelled of mildew and mold. There were water stains on the hall carpets. Female front desk staff impolite.

10

Lewis

16 Jan 2026

·

Stayed 2 nights

The location was amazing. It is right off of the main city centre strip and maybe a 30 second walk from the St Stephen's cathedral. The lobby itself is worth a visit. Clean, spotless, sleek. It has a lovely atmosphere as soon as you come inside. The staff at the front desk were helpful, and polite, and spoke fantastic english. They took our luggage until check in, allowing us to explore the city. They answered all of our questions, and looked after the room key each time we went out. The lift to the room is right by reception - very easily to locate and allows getting to the room to be a very quick experience. The room itself is lovely. An excellent shower, comfortable bed, big pillows, minibar, and a window that opens properly allowing fresh air. I will recommend this hotel to anybody who is going to visit Vienna.

10

David H

13 Nov 2024

·

Stayed 6 nights

Great hotel close to everything. The front desk staff were friendly and very helpful with directions and booking tickets.

10

Patricia

9 Jul 2024

·

Stayed 3 nights

Staff was wonderfully accommodating and pleasant.’

10

Adeem

9 Nov 2025

·

Stayed 2 nights

I had a very pleasant stay at Kaiserin Elizabeth Hotel Vienna! Perfect location in the heart of the city centre, with a very nice staff who deserves a golden star for their kindness! Definitely will be chosen once again for my upcoming visit to Vienna! Thank you so much for everything!

10

Adeem

9 Nov 2025

·

Stayed 4 nights

Lovely staff and great location! Highly recommended!

10

Alvin

30 Dec 2025

·

Stayed 2 nights

The staff were just super! Customer service — very friendly, helping with a smile, always ready with solutions, and very approachable!

10

Antonia

30 Jun 2024

·

Stayed 3 nights

Personeel was erg vriendelijk. In verband met een dagtour moesten we de metro om 07.15 uur hebben. Ontbijt aanvang was 07.00 uur. Ik had gevraagd of we 15 minuten eerder al konden ontbijten. Dat was geen enkel probleem. Dat noem ik nog eens services! Hotel ligt midden in het centrum. Metro ligt 5 minuten lopen vanaf het hotel. De kamer zag er verzorgt en netjes uit. Openbaar vervoer is goed geregeld.

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10

Nicholas

23 Nov 2025

·

Stayed 2 nights

Wonderful hotel, with excellent and highly professional service

4

Anne

7 Jul 2023

·

Stayed 3 nights

The breakfast was abundant. However, there were two issues with our stay: 1. Our air conditioning leaked directly into the room. Housekeeping knew as a towel was placed on the floor to soak up the water. yet nothing was done to fix it. 2. Only half of our laundry was returned. When we reported it at 8pm, we were told nothing could be done until the duty manager arrived at 7am the next day. When we spoke with the duty manager at 7am the next day, he said nothing could be done until 8am, when laundry opened. Therefore, we were leaving at 730am without all of our laundry. Yet, we were asked to pay our laundry bill. When we declined as we hadn't received all our laundry, the duty manager became strident saying there was nothing he could do. They finally found our laundry later that day and sent it to the next hotel; however, how the situation was managed from 8pm-730am was disappointing and unprofessional.

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Location

Standout central location: steps from Stephansplatz, U-Bahn, shops, and major sights, with most places walkable. The setting can bring early-morning service noise on some street-facing rooms, though access for taxis and transit is easy.

Related guest reviews

10

Günther

10 Nov 2024

·

Stayed 1 night

Im Zentrum der Stadt, Fußgängerzone ums Eck; U-Bahn 150m entfernt- gute Anbindung an Hauptbahnhof

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10

Ella

19 Nov 2025

·

Stayed 3 nights

Great location, walking distance to all major attractions and shopping. Traditional Vienna style hotel, friendly staff.

10

Lisa

21 Sept 2023

·

Stayed 4 nights

Great location within walking distance to many cathedrals, concerts, Hofburg Palace and great restaurants. Very busy plaza (Stephansplatz) a few steps away, but rooms are extremely quiet!

10

Marco

17 Apr 2025

·

Stayed 3 nights

Impossible to beat central location in the heart of the Innere Stadt. Wonderful rooms, good standard and the attitude and overall behaviour of the staff was exemplary. The matrass is always an individual thing, for us it was too soft and same for the pillows. But besides this subjective point all objectives are very much perfect.

10

Sharon

6 Mar 2025

·

Stayed 3 nights

Wonderful staff. Breakfast was good. Room and bathroom were the biggest we stayed in on our month long trip. We walked to most sights and the Underground was a block away for other sights. Our only complaint was that delivery/trash trucks came by early (they needed to as it was the only time they could access the pedestrian area). Taxi was able to come within 100 feet of front door

10

Lewis

16 Jan 2026

·

Stayed 2 nights

The location was amazing. It is right off of the main city centre strip and maybe a 30 second walk from the St Stephen's cathedral. The lobby itself is worth a visit. Clean, spotless, sleek. It has a lovely atmosphere as soon as you come inside. The staff at the front desk were helpful, and polite, and spoke fantastic english. They took our luggage until check in, allowing us to explore the city. They answered all of our questions, and looked after the room key each time we went out. The lift to the room is right by reception - very easily to locate and allows getting to the room to be a very quick experience. The room itself is lovely. An excellent shower, comfortable bed, big pillows, minibar, and a window that opens properly allowing fresh air. I will recommend this hotel to anybody who is going to visit Vienna.

10

John

7 Jul 2025

·

Stayed 4 nights

The staff at Hotel Kaiserin Elisabeth was friendly, knowledgeable and kind. The hotel’s location is great, walkable to restaurants, transportation, shopping, and tourist areas. Highly recommend.

10

Robert

4 Sept 2025

·

Stayed 5 nights

An elegant international hotel in the centre of Vienna, walkable to many tourist sights such as the Hofburg and the Opera House.

8

Filip

25 Dec 2024

·

Stayed 3 nights

Very nice hotel, clean, perfect location and great breakfast. Very helpful personnel. However, do not take a room facing the street if you want a quiet morning as they start emptying lorries and transporting goods outside the entrance of the hotel at about 06.40 every morning…extremely noisy unfortunately.

10

rishi

13 Sept 2025

·

Stayed 3 nights

Great location

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Dining

Breakfast is frequently praised for quality, variety, and Viennese pastries, with many saying it set them up for the day. Some guests found the buffet limited or not great value, and there is no on-site bar/restaurant.

Related guest reviews

10

Wen-Chi

23 Feb 2026

·

Stayed 3 nights

櫃台入住體驗很好，櫃臺工作人員很親切，也提供我很多實用的資訊。飯店有空調、電梯最特別的是各地都可以看到Sisi❤️❤️❤️房間非常乾淨，單人房空間雖小但五臟俱全，溫馨又舒適。房門有二道，鑰匙圈設計也很特別。開啟美麗一天的早餐也超棒的，菜色豐富美味，有皇帝煎餅、小紅帽咖啡或熱茶以及各式奧地利特色麵包或蛋糕與點心，奧地利果醬與果汁機，可以用餐到11:00，想要多睡一點也沒問題。

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10

Karen

7 Aug 2024

·

Stayed 2 nights

The hotel was located in a perfect central area. It was clean and beautiful. The breakfast was phenomenal and the staff could not have been more helpful. I was so happy! It made my day so enjoyable in beautiful Vienna!

8

Debra

18 May 2023

·

Stayed 3 nights

The hotel was in a great location and very walkable to all the sights, restaurants & shopping. The metro was nearby. The hotel was clean but the only available toiletry was a squeeze soap for hand, shower gel, shampoo & conditioner. It was almost empty in 2 containers when we arrived and the only thing available. It left my hair a gloppy mess, it was not a conditioner. The breakfast buffet was not the greatest, no scrambled eggs, only toast for gluten free, very limited options for such a nice hotel. Our room was smaller than pictured, we could hardly walk around the 2 chairs in the room to get to the bathroom. Overall a nice hotel but definitely could use some improvements.

10

Rob

6 Aug 2024

·

Stayed 2 nights

Fantastic Hotel with Attentive Friendly Staff. Very Central Location Next to Stephensplatz. A/C was Amazing in 30 Degree Heat! Lovely Breakfast.

6

YENER

25 Aug 2024

·

Stayed 1 night

Due to room not ready, we had to wait 20 minutes at the lobby even if after 15:00 (normal check-in time).We don't like the breakfast buffet. Its under our expectations when we compared with our previous experience in Vien.

10

Marcis Thaís

23 Feb 2026

·

Stayed 3 nights

Quartos espaçosos, excelente café da manhã e equipe bastante prestativa.

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10

Heiner

13 Oct 2025

·

Stayed 2 nights

Gutes Frühstück, sauberes Zimmer, gute Einkaufsmöglichkeiten, sehr freundliches Personal

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10

Paula

29 Aug 2025

·

Stayed 1 night

Best location ever. Lovely brekkie.

10

yury

13 Oct 2025

·

Stayed 3 nights

The best hotel we ever stay. Great location, Very clean, great breakfast.

6

Paula

10 Jun 2025

·

Stayed 4 nights

The staff was okay but not very helpful. The room was strange. Big room with one tiny single bed . Linens and pillows were excellent. The bathroom had a lovely tub, sink and bidet but no toilet. The toilet was across the room in a tiny closet without enough room to sit comfortably on the toilet. It had a strong door closer so leaving the door open was not an option! Ridiculous! No bar or restaurant onsite so I ran up a bit of a bill at the minibar

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12 $239	13 $336	14 $269
15 $240	16 $240	17 $239	18 $238	19 $255	20 $421	21
22 $239	23 $249	24 $300	25 $239	26	27	28 $393
29 $253	30 $253

Su	Mo	Tu	We	Th	Fr	Sa
		1 $319	2 $264	3 $324	4	5
6 $296	7	8	9 $319	10 $319	11	12
13 $298	14 $370	15 $425	16 $264	17 $317	18	19
20 $300	21 $300	22 $354	23 $296	24	25 $358	26 $360
27 $298	28	29	30	31

Hotel Kaiserin Elisabeth

Prices for Hotel Kaiserin Elisabeth

Monthly average prices

About this property

Location

Room options

Superior Double Room

Double Room

Single Room

Guest reviews of Hotel Kaiserin Elisabeth

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Kaiserin Elisabeth

Prices for upcoming dates

Business details