Mercure Hotel Raphael Wien
Property description
Enjoy recreational amenities such as a sauna and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
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Guest reviews
8
Very good
Based on 3,341 verified reviews
Who stays here?
Business
17%
Couple
45%
Family
14%
Group
12%
Solo
10%
What guests think
AI-generated summary based on recent guest reviews
At Mercure Hotel Raphael Wien, travelers frequently highlight the convenient location near public transport, with some noting proximity to the Raimund Theater, plus generally friendly, helpful staff, though a few guests reported unprofessional encounters.
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4
Tolga
4 Jan 2026
·
Stayed 5 nights
A truly terrible experience. *The hotel's location is not good; it's far from the center and 1.5 km from the metro. *There are no drinks in the room, even for a fee; you only get water from reception if you ask for it. One night they said they ran out of water. *Breakfast is the same every morning; there are no additional or changing items. *There is no area inside the hotel to sit and have a drink, and not even a smoking area outside. *Most of the staff are impolite; they ignore you and pretend not to hear you. They have the toilet key, and even when you ask for it, they tell you to get it from somewhere else. *The hair dryer and other appliances in the room break down, and there are no additional amenities. B
A truly terrible experience. *The hotel's location is not good; it's far from the center and 1.5 km from the metro. *There are no drinks in the room, even for a fee; you only get water from reception if you ask for it. One night they said they ran out of water. *Breakfast is the same every morning; there are no additional or changing items. *There is no area inside the hotel to sit and have a drink, and not even a smoking area outside. *Most of the staff are impolite; they ignore you and pretend not to hear you. They have the toilet key, and even when you ask for it, they tell you to get it from somewhere else. *The hair dryer and other appliances in the room break down, and there are no additional amenities. B
10
Samia
5 Dec 2025
·
Stayed 2 nights
Location was perfect
Location was perfect
6
Jovana
17 Nov 2025
·
Stayed 2 nights
The hotel is in a good neighbourhood, the service is great, and the room was fine. The only complaint is about bad pillows, which should have been replaced a while ago.
The hotel is in a good neighbourhood, the service is great, and the room was fine. The only complaint is about bad pillows, which should have been replaced a while ago.
8
Remedios
12 May 2025
·
Stayed 6 nights
My stay is good, the room is comfortable. The bathtub shower is far too high to get into for a 5 foot 2 lady. Will not be ideal for elderly occupants. Bathroom wall areas especially in the shower area needs demoulding or has to be redecorated. The room price per night is far too high compared to many 4 stars hotels I have stayed in Europe.
My stay is good, the room is comfortable. The bathtub shower is far too high to get into for a 5 foot 2 lady. Will not be ideal for elderly occupants. Bathroom wall areas especially in the shower area needs demoulding or has to be redecorated. The room price per night is far too high compared to many 4 stars hotels I have stayed in Europe.
6
Joshua
8 Apr 2025
·
Stayed 3 nights
Really lovely staff and a very convenient location. Very responsive to my requests when needed. The bed was comfortable but the room itself seemed a bit tired and in need of some TLC. That asides it was a very lovely stay and the staff once again were wonderful.
Really lovely staff and a very convenient location. Very responsive to my requests when needed. The bed was comfortable but the room itself seemed a bit tired and in need of some TLC. That asides it was a very lovely stay and the staff once again were wonderful.
Wallgasse 23, Vienna, Austria
Location
With a stay at Mercure Hotel Raphael Wien, you'll be centrally located in Vienna, a 2-minute drive from Wiener Stadthalle and 5 minutes from Schönbrunn Palace. This hotel is 3 mi (4.8 km) from Vienna State Opera and 2.3 mi (3.7 km) from Vienna Christmas Market.
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