Name: Eurostars Grand Hotel Wien
Address: Kaerntner Ring 9, Vienna, Austria, Vienna, Austria
Rating: 9.2

Guest reviews

9.2

Superb

Based on 999 verified reviews

What guests think

AI-generated summary based on recent guest reviews

At Eurostars Grand Hotel Wien, guests consistently highlight the central, walkable location and elegant old-world atmosphere, along with broadly friendly, attentive staff, though several note dated room features, intermittent heating or cooling problems, and a few service lapses.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

JU YU

15 Jan 2026

·

Stayed 6 nights

The front desk manager was very professional and handled issues sincerely. The breakfast staff (especially Lisa) provided excellent and attentive service.

2

JU YU

14 Jan 2026

·

Stayed 2 nights

Having traveled for 30 years and stayed in countless five-star hotels across Europe, this is the first time I've encountered a five-star hotel without hot water, forcing you to take a cold shower on a snowy day. When I called the front desk, there wasn't a single apology – utterly absurd! Five-star price for one-star quality! The housekeeping staff were so unbearably poor that they only came to "clean" after I complained; otherwise, they were just perfunctory!

10

Rolf A.

4 Jan 2026

·

Stayed 3 nights

Excellent

2

Gentian

10 Oct 2025

·

Stayed 4 nights

Horrible

10

Anderson

9 Oct 2025

·

Stayed 3 nights

Beautiful and historical hotel, very comfortable and good location. Cast are very friendly and helpful. We loved and recommend.

Kaerntner Ring 9, Vienna, Austria

Location

With a stay at Eurostars Grand Hotel Wien, you'll be centrally located in Vienna, just a 3-minute walk from Vienna State Opera and 7 minutes by foot from Hofburg Imperial Palace. This luxury hotel is 0.4 mi (0.6 km) from Naschmarkt and 0.4 mi (0.7 km) from Belvedere.

Ringstraßen Galerien(0.1 Miles)

Kärntner Straße(0.1 Miles)

Vienna Music Society(0.2 Miles)

Vienna State Opera(0.2 Miles)

House of Music Museum(0.2 Miles)

Karlsplatz(0.2 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 23:59

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Self-parking and valet parking are available at the hotel, both for a surcharge of EUR 36 per day, which includes in/out privileges.

A buffet breakfast is available daily from 6:30 AM to 11:00 AM for a fee of approximately EUR 48 for adults and EUR 24 for children.

Check-in is from 2:00 PM until 11:59 PM, and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

Airport shuttle services are available for a surcharge of EUR 50 per vehicle (one-way). Guests must contact the property 24 hours prior to arrival to arrange the transfer.

The hotel offers various accessibility features including elevators, step-free entrances, wheelchair-accessible facilities, and a wheelchair-accessible spa. There are also wheelchair-accessible meeting spaces and on-site restaurants.

The hotel is centrally located in Vienna, just a 3-minute walk from the Vienna State Opera and 7 minutes by foot from the Hofburg Imperial Palace. It is also close to attractions like Naschmarkt and Belvedere, both within 0.4 miles.

Children are welcome at the hotel, and kids can stay for free up to a certain age, although the specific age limit is not mentioned.

The hotel offers rollaway beds for a fee of EUR 92 per night, and advance request or confirmation is required for availability.

Eurostars Grand Hotel Wien

Amenities

Property description

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