ARCOTEL Castellani Salzburg

I was staying 3 nights and unfortunately there was no hot water during my stay. The first 2 days there was just enough lukewarm water that I managed to shower, but unfortunately that wasn't the case the last day. Also there was some noice from ongoing renovations of the building

Excellent staff, clean hotel, good amenities and close to centre

Everything was exactly as described. Great hotel, fabulous breakfast, and nice staff. Right off a bus stop too.

The hotel’s location is convenient, and the rooms themselves were clean and spacious. Unfortunately, the overall experience was negatively impacted by the reception staff, who clearly need retraining. This is a hospitality environment, yet there was no greeting, no welcome—just a cold, dismissive attitude that came across as “What do you want?” One front desk employee even questioned whether I really needed both rooms I had reserved for my party of four, which felt inappropriate and unprofessional. Her demeanor toward us was openly hostile. I can only speculate as to whether this treatment was influenced by the fact that we are American, but regardless, it was unacceptable. Additionally, one of the elevators was out of service, and the hotel generally felt somewhat neglected and in disrepair. Breakfast was acceptable for the price but lacked variety. This is unfortunate, as the hotel clearly has potential. With proper management and a focus on customer service—especially at the front desk—the experience could be significantly improved.

Generous breakfast. Good location, comfortable room.