Merveil - Luxury Suite -Opera - Volney II

Terrible communication from team. Incorrect door code given resulting in being locked out in foyer at night until correct code was finally communicated to us (other incorrect codes provided in meantime). Inconsistent information given regarding when replenishment of basic hygiene supplies were to occur (e.g., toilet paper, paper towel, laundry detergent) resulting in a delay of days. Noisy as opposite is a busy restaurant/bar (no room soundproofing) and can hear music and people from street to 3am. Whenever an issue was raised, we had to keep following up for updates otherwise things just didn’t happen. Apartment was old and worn with scuff marks, lots of insects to the point where we purchased insect spray. Single plug in bathroom can’t even power hairdryer. Towel heating rack required technician attendance to function per video. In-room safe required technician attendance to fix as it threw error when unlocking (even with correct code). Also, multiple locked doors each with a different code, along with dark and narrow corridors and an elevator so small it was only rated for 4 people - we could not even fit 2 adults and 1 child with suitcases, it was a cozy fit with only 2 adults and 1 child. Last thing, Paris was quite warm and the bedrooms had ceiling fans. However, when the lights were turned off, the ceiling fans automatically stopped. In-room standing fans were provided but they were so loud they were unsuitable for use at night (if you wished to sleep). So many issues.

This was a beautiful property and we really enjoyed our time here. The staff was very easy to reach and so helpful. We even left a jacket there and they helped us get it shipped back to the U.S.

Great place, great locations, great service. It had everything we needed. If I needed to be picky, an AC would be an amazing addition in the dead heat of the summer. Every room has fans, which make it all manageable. The shower is amazing.

Awesome location. Very central both on foot and to the metro. Tons of cafe and restaurants that all meet the vibe of Paris.

My family stayed here in March of 2026. It was a great experience for my family. Pros: -location is great in the middle of everything, and close to several metro stations. -the size of the apartment was nice and was perfect for my family of 4. The place has beautiful decorative accents throughout. -quiet location (we were in the Volney II unit) -separate shower / sink from the toilet is nice. There is one thing with this as the description online for the unit says 2 bath but there is only one toilet. (Toilet / sink, shower / sink, bathtub / sink*. Bathtub/sink in the main bedroom) -comfy beds -very detailed instructions on how to enter into the unit with YouTube video to show “how to” for entry. -Merveil group was very responsive to my emails whenever I had a question. -apartment was very clean Con: -no real view from the unit, partial courtyard view in the living room and the bedrooms look out at the fire escape looking area (which did have cigarette butts on it but we did not experience anyone out there smoking or smell anything in the unit) The apartment really could not have worked out better for my family of four having the pull out couch and separate bedroom gave my kids some space and helped make a great Paris trip for us.