W Mexico City
US$361
/ night
Avg. for September
Prices for W Mexico City
Select dates to see prices and availability
US$361
/ night
Avg. for September
Monthly average prices
Nightly prices at W Mexico City average US$359 in the cheapest month (January) and US$574 in the most expensive month (April), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$359 |
| February | US$512 |
| March | US$504 |
| April | US$574 |
| May | US$452 |
| June | US$574 |
| July | US$506 |
| August | US$520 |
| September | US$361 |
| October | US$508 |
| November | US$456 |
| December | US$373 |
J
F
M
A
M
J
J
A
Sept · US$361
S
O
N
D
Most expensive: April (~US$574)
Cheapest: January (~US$359)
About this property
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, a hot tub, and a sauna. Additional amenities at this hotel include com...
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, a hot tub, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Business amenities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 9 meeting rooms available for events.
Dining
Enjoy Mexican cuisine at Living Room Bar, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 11:30 AM for a fee.
Rooms
Make yourself at home in one of the 237 guestrooms featuring minibars. Your pillowtop bed comes with premium bedding. Satellite television is provided for your entertainment. Private bathrooms have designer toiletries and hair dryers.
Location
With a stay at W Mexico City in Mexico City (Polanco), you'll be steps from Chapultepec Park and 4 minutes by foot from Paseo de la Reforma. This luxury hotel is 0.2 mi (0.4 km) from Auditorio Nacional and 2.2 mi (3.6 km) from Angel of Independence Monument.
What's nearby
Chapultepec Park(0.1 Miles)
Campo Deportivo Militar Marte(0.2 Miles)
Paseo de la Reforma(0.2 Miles)
Avenida Presidente Masaryk(0.2 Miles)
Auditorio Nacional(0.2 Miles)
Parque Zoologico de Chapultepec(0.4 Miles)
Spanish Consulate General(0.5 Miles)
Hospital Español(1 Miles)
National Museum of Anthropology(1 Miles)
Antara Polanco(1.1 Miles)
Monumento a los Ninos Heroes(1.3 Miles)
Acuario Inbursa(1.5 Miles)
Plaza Polanco(1.5 Miles)
Torre Mayor(1.5 Miles)
Soumaya Museum(1.5 Miles)
Benito Juarez International Airport (MEX)(10.7 Miles)
Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.)(28 Miles)
Toluca, Estado de Mexico (TLC-Toluca Intl.)(34.3 Miles)
Parking
Airport shuttle
Restaurant
Business centre
Room service
Valet parking
Location
Campos Eliseos 252, Mexico City, Mexico
Chapultepec Park (0.1 Miles)
Campo Deportivo Militar Marte (0.2 Miles)
Paseo de la Reforma (0.2 Miles)
Avenida Presidente Masaryk (0.2 Miles)
Auditorio Nacional (0.2 Miles)
Parque Zoologico de Chapultepec (0.4 Miles)
Room options
7
Penthouse, 1 King Bed with Sofa Bed, Balcony, City View
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 3
678 ft²
Air ConditioningPrivate BathroomMini Bar
6
Deluxe Room, 1 King Bed, City View
Room details
1 Extra-Large Double Bed
Sleeps 3
388 ft²
Air ConditioningPrivate BathroomMini Bar
4
Superior Room, 2 Queen Beds, City View
Room details
2 Large Double Beds
Sleeps 3
388 ft²
Air ConditioningPrivate BathroomMini Bar
4
Suite, 1 Bedroom, City View, Corner (Urban)
Room details
1 Extra-Large Double Bed
Sleeps 3
538 ft²
Air ConditioningSeparate Bathtub and ShowerPrivate Bathroom
5
Superior Room, 1 King Bed, City View
Room details
1 Extra-Large Double Bed
Sleeps 3
388 ft²
Air ConditioningPrivate BathroomMini Bar
4
Premier Suite, 1 Bedroom, City View, Corner
Room details
1 Extra-Large Double Bed
Sleeps 3
506 ft²
Air ConditioningPrivate BathroomMini Bar
9
Premier Room, 1 King Bed, City View
Room details
1 Extra-Large Double Bed
Sleeps 3
388 ft²
Air ConditioningPrivate BathroomMini Bar
8
Premier Room, 2 Queen Beds, City View
Room details
2 Large Double Beds
Sleeps 3
388 ft²
Air ConditioningPrivate BathroomMini Bar
17
Penthouse, 1 King Bed, Balcony, City View
Room details
1 Extra-Large Double Bed
Sleeps 3
388 ft²
Air ConditioningPrivate BathroomMini Bar
5
Deluxe Room, 2 Queen Beds, City View
Room details
2 Large Double Beds
Sleeps 3
387 ft²
Air ConditioningPrivate BathroomMini Bar
Guest reviews of W Mexico City
8.4
Very good
Based on 1,002 verified reviews
Who stays here?
Business
34%
Couple
38%
Family
11%
Group
12%
Solo
3%
What guests think
AI-generated summary based on recent guest reviews
At W Mexico City, guests consistently praise the friendly, attentive staff and the walkable Polanco location near restaurants, parks, and the Auditorio Nacional, while opinions on room design and upkeep vary.
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What guests think
At W Mexico City, guests consistently praise the friendly, attentive staff and the walkable Polanco location near restaurants, parks, and the Auditorio Nacional, while opinions on room design and upkeep vary.
Many reviews highlight great breakfasts, a good gym and spa, and lively on-site events, but note there is no pool. Common downsides include dated or quirky layouts (especially open bathrooms), intermittent maintenance issues, and noise from weekend parties, alarms, or neighboring rooms. Overall, expect a well-located, social stay with standout service but uneven rooms.
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AI-generated summary based on recent guest reviews
Facilities
Guests like the gym, spa, terrace and hot tub, and the property hosts lively events; several note there is no pool. Some mention slow elevators and that weekend happenings can be noisy.
Related guest reviews
6
Darren
22 May 2025
·
Stayed 8 nights
Room was clean. Largish room and staff were friendly. - great gym - clean enough room The hotel is very dated and in need of a refresh - lifts are slow and bouncy - room design is terrible, no privacy to the bathroom/toilet/shower area and you can hear everything in the toilet. Which still manages to be a dark closet (same with the shower). The only window/view is from the bathroom not the bed so you have no privacy in the bathroom unless drawing a curtain in the bathroom and no view from the room… - tvs had no way to stream TV so you were stuck with whatever local Spanish channels with maybe some limited English. - room guide was confusing, had to call reception to explain what the dining/bar options are and was still confusing. Online information was hard to find. - very limited room service options - faint but strange foul odor in the hallway Overall the hotel is a reasonably clean, comfortable enough space but is a terrible design, lacks basic privacy in the bathroom. It is completely unsuitable for more than 1 person and in desperate need of a renovation. Its quality is not commensurate to the W brand or the price.
Room was clean. Largish room and staff were friendly. - great gym - clean enough room The hotel is very dated and in need of a refresh - lifts are slow and bouncy - room design is terrible, no privacy to the bathroom/toilet/shower area and you can hear everything in the toilet. Which still manages to be a dark closet (same with the shower). The only window/view is from the bathroom not the bed so you have no privacy in the bathroom unless drawing a curtain in the bathroom and no view from the room… - tvs had no way to stream TV so you were stuck with whatever local Spanish channels with maybe some limited English. - room guide was confusing, had to call reception to explain what the dining/bar options are and was still confusing. Online information was hard to find. - very limited room service options - faint but strange foul odor in the hallway Overall the hotel is a reasonably clean, comfortable enough space but is a terrible design, lacks basic privacy in the bathroom. It is completely unsuitable for more than 1 person and in desperate need of a renovation. Its quality is not commensurate to the W brand or the price.
10
nigel
3 Nov 2025
·
Stayed 1 night
Super. Great room, small but lovely spa.excellent breakfast. Safe neighbourhood. Would definitely return.
Super. Great room, small but lovely spa.excellent breakfast. Safe neighbourhood. Would definitely return.
4
Armando
13 Nov 2023
·
Stayed 1 night
Habitaciones que necesitan ser remodeladas. Por las noches la entrada al hotel terrible. Tienes que pasar enmedio de gente que está tomando alcohol y la música muuuy fuerte. Invitado a no volver
Habitaciones que necesitan ser remodeladas. Por las noches la entrada al hotel terrible. Tienes que pasar enmedio de gente que está tomando alcohol y la música muuuy fuerte. Invitado a no volver
10
Maria Isabel
23 Nov 2024
·
Stayed 1 night
Los elevadores no funcionaban bien. Tardaban mucho.
Los elevadores no funcionaban bien. Tardaban mucho.
10
carolyn
13 Jan 2025
·
Stayed 5 nights
Excellent location! Safe area. Staff super friendly. Good gym. Great restaurants in walking distance. Friday and Saturday super loud disco event which was annoying BUT the room was atill quiet
Excellent location! Safe area. Staff super friendly. Good gym. Great restaurants in walking distance. Friday and Saturday super loud disco event which was annoying BUT the room was atill quiet
8
Ligia Maura
5 Oct 2025
·
Stayed 2 nights
Tinha uma festa no sábado que foi até às 2 da manhã do domingo. Impossível dormir
Tinha uma festa no sábado que foi até às 2 da manhã do domingo. Impossível dormir
10
Brandon
1 Jul 2024
·
Stayed 3 nights
This hotel was lively, fun, and nice. Loved the jacuzzi & spa. Would definitely stay here again if I go back to MXC.
This hotel was lively, fun, and nice. Loved the jacuzzi & spa. Would definitely stay here again if I go back to MXC.
8
Winnie Man-Tang
29 Aug 2024
·
Stayed 5 nights
We all like Allen’s service. He is very pleasant and helpful. Very genuine. We even enjoyed the drag party which was held by the hotel.
We all like Allen’s service. He is very pleasant and helpful. Very genuine. We even enjoyed the drag party which was held by the hotel.
10
nigel
12 Nov 2025
·
Stayed 1 night
Super hotel. Lovely staff and breakfast. Great room. Nice little spa. Would definitely stay again.
Super hotel. Lovely staff and breakfast. Great room. Nice little spa. Would definitely stay again.
10
Jaime
15 Mar 2024
·
Stayed 4 nights
The property has excellent night life, a great Terraza, fitness facilities including Spa, Steamroom, and large hot tub. No Pool though.
The property has excellent night life, a great Terraza, fitness facilities including Spa, Steamroom, and large hot tub. No Pool though.
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests found rooms and common areas clean, with housekeeping generally praised. Others reported lapses such as worn furnishings, old towels, dirty windows, musty odors, or a room not properly prepared.
Related guest reviews
6
Darren
22 May 2025
·
Stayed 8 nights
Room was clean. Largish room and staff were friendly. - great gym - clean enough room The hotel is very dated and in need of a refresh - lifts are slow and bouncy - room design is terrible, no privacy to the bathroom/toilet/shower area and you can hear everything in the toilet. Which still manages to be a dark closet (same with the shower). The only window/view is from the bathroom not the bed so you have no privacy in the bathroom unless drawing a curtain in the bathroom and no view from the room… - tvs had no way to stream TV so you were stuck with whatever local Spanish channels with maybe some limited English. - room guide was confusing, had to call reception to explain what the dining/bar options are and was still confusing. Online information was hard to find. - very limited room service options - faint but strange foul odor in the hallway Overall the hotel is a reasonably clean, comfortable enough space but is a terrible design, lacks basic privacy in the bathroom. It is completely unsuitable for more than 1 person and in desperate need of a renovation. Its quality is not commensurate to the W brand or the price.
Room was clean. Largish room and staff were friendly. - great gym - clean enough room The hotel is very dated and in need of a refresh - lifts are slow and bouncy - room design is terrible, no privacy to the bathroom/toilet/shower area and you can hear everything in the toilet. Which still manages to be a dark closet (same with the shower). The only window/view is from the bathroom not the bed so you have no privacy in the bathroom unless drawing a curtain in the bathroom and no view from the room… - tvs had no way to stream TV so you were stuck with whatever local Spanish channels with maybe some limited English. - room guide was confusing, had to call reception to explain what the dining/bar options are and was still confusing. Online information was hard to find. - very limited room service options - faint but strange foul odor in the hallway Overall the hotel is a reasonably clean, comfortable enough space but is a terrible design, lacks basic privacy in the bathroom. It is completely unsuitable for more than 1 person and in desperate need of a renovation. Its quality is not commensurate to the W brand or the price.
10
Thomas
8 Aug 2025
·
Stayed 3 nights
The hotel property is nice and clean. The staff are amazing at making you feel welcome and they’re very attentive.
The hotel property is nice and clean. The staff are amazing at making you feel welcome and they’re very attentive.
10
Fernando Manuel
28 Jun 2024
·
Stayed 1 night
Excelente servicio desde el front desk; habitaciones cómodas y muy limpias. Todo el servicio de primera
Excelente servicio desde el front desk; habitaciones cómodas y muy limpias. Todo el servicio de primera
10
Sylvia Ortiz
5 Jun 2024
·
Stayed 1 night
Enfrente del cruce al Auditorio Nacional. Muy limpio excelente opción.
Enfrente del cruce al Auditorio Nacional. Muy limpio excelente opción.
10
Meera
28 Oct 2025
·
Stayed 3 nights
clean rooms, friendly staff, safe location
clean rooms, friendly staff, safe location
10
Michelle
14 Sept 2025
·
Stayed 2 nights
Very nice staff. Clean property. Awesome neighborhood with lots to do and see.
Very nice staff. Clean property. Awesome neighborhood with lots to do and see.
4
anibal
21 Sept 2023
·
Stayed 1 night
Sumamente mal, la habitacion estaba usada, habia dos toallas sucias echas bola usadas, faltaba una botella de agua, por lo que se advierte que la usaron antes de que llegara yo.
Sumamente mal, la habitacion estaba usada, habia dos toallas sucias echas bola usadas, faltaba una botella de agua, por lo que se advierte que la usaron antes de que llegara yo.
10
Marcela
20 Jun 2024
·
Stayed 2 nights
La habitación le hacía falta limpieza, en general por fuera cristales y ventanales sucios
La habitación le hacía falta limpieza, en general por fuera cristales y ventanales sucios
2
Hubert
16 Oct 2025
·
Stayed 3 nights
Beware travelers, it is not a 5-star hotel. Rooms are poorly maintained (dented and scratched furniture) and the common areas are worn out. Not worth the asked price at all. Very disappointed.
Beware travelers, it is not a 5-star hotel. Rooms are poorly maintained (dented and scratched furniture) and the common areas are worn out. Not worth the asked price at all. Very disappointed.
10
Maria
21 Oct 2023
·
Stayed 3 nights
Todo impecable las habitaciones super modernas
Todo impecable las habitaciones super modernas
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AI-generated summary based on recent guest reviews
Rooms
Rooms are often spacious and comfortable with good city views. However, many describe dated or quirky designs—especially open-plan bathrooms with limited privacy—and report some noise transfer or mechanical sounds.
Related guest reviews
6
Darren
22 May 2025
·
Stayed 8 nights
Room was clean. Largish room and staff were friendly. - great gym - clean enough room The hotel is very dated and in need of a refresh - lifts are slow and bouncy - room design is terrible, no privacy to the bathroom/toilet/shower area and you can hear everything in the toilet. Which still manages to be a dark closet (same with the shower). The only window/view is from the bathroom not the bed so you have no privacy in the bathroom unless drawing a curtain in the bathroom and no view from the room… - tvs had no way to stream TV so you were stuck with whatever local Spanish channels with maybe some limited English. - room guide was confusing, had to call reception to explain what the dining/bar options are and was still confusing. Online information was hard to find. - very limited room service options - faint but strange foul odor in the hallway Overall the hotel is a reasonably clean, comfortable enough space but is a terrible design, lacks basic privacy in the bathroom. It is completely unsuitable for more than 1 person and in desperate need of a renovation. Its quality is not commensurate to the W brand or the price.
Room was clean. Largish room and staff were friendly. - great gym - clean enough room The hotel is very dated and in need of a refresh - lifts are slow and bouncy - room design is terrible, no privacy to the bathroom/toilet/shower area and you can hear everything in the toilet. Which still manages to be a dark closet (same with the shower). The only window/view is from the bathroom not the bed so you have no privacy in the bathroom unless drawing a curtain in the bathroom and no view from the room… - tvs had no way to stream TV so you were stuck with whatever local Spanish channels with maybe some limited English. - room guide was confusing, had to call reception to explain what the dining/bar options are and was still confusing. Online information was hard to find. - very limited room service options - faint but strange foul odor in the hallway Overall the hotel is a reasonably clean, comfortable enough space but is a terrible design, lacks basic privacy in the bathroom. It is completely unsuitable for more than 1 person and in desperate need of a renovation. Its quality is not commensurate to the W brand or the price.
6
Karol
4 Jan 2023
·
o I decided to stay at the W because it was a 5 star hotel and of course is a world renowned hotel chain. But I was sadly disappointed. The hallway by my room was a bit old looking and shabby and the room are definitely outdated. The pictures make the rooms look very cool and chic but honestly they look like they’re from the 80’s. Also there isn’t such great ventilation so the room smelled a bit musty. The bed was also very hard and stiff, so my partner and I had a few sleepless nights. Also the rooms had such thin walls so you could hear the shower turn on next door…. Or the neighbors dog barking. Definitely wouldn’t classify this as a five star hotel. The rating is either old or was given because it’s a hotel chain. Do yourself a favor and stay at a nicer 4 star hotel that also isn’t so overpriced.
o I decided to stay at the W because it was a 5 star hotel and of course is a world renowned hotel chain. But I was sadly disappointed. The hallway by my room was a bit old looking and shabby and the room are definitely outdated. The pictures make the rooms look very cool and chic but honestly they look like they’re from the 80’s. Also there isn’t such great ventilation so the room smelled a bit musty. The bed was also very hard and stiff, so my partner and I had a few sleepless nights. Also the rooms had such thin walls so you could hear the shower turn on next door…. Or the neighbors dog barking. Definitely wouldn’t classify this as a five star hotel. The rating is either old or was given because it’s a hotel chain. Do yourself a favor and stay at a nicer 4 star hotel that also isn’t so overpriced.
4
Erick
15 Nov 2025
·
Stayed 4 nights
La habitación y el hotel en general muy viejo y descuidado. La alarma de incendios sonó dos días seguidos en la madrugada despertando a todos los huéspedes.
La habitación y el hotel en general muy viejo y descuidado. La alarma de incendios sonó dos días seguidos en la madrugada despertando a todos los huéspedes.
8
Santana
9 Apr 2024
·
Stayed 3 nights
Hotel needs a renovations, small ones. It is an old building and you can feel it, I doesn’t feel modern I don’t really like the feeling I am in an old building
Hotel needs a renovations, small ones. It is an old building and you can feel it, I doesn’t feel modern I don’t really like the feeling I am in an old building
10
Chitra Bhanu
26 Aug 2024
·
Stayed 4 nights
The staff was especially great and helpful. Especially Rogelio, probably the Bell Captain. Very easy to get picked up within a couple of minutes by ride share services. The breakfast was very good, especially the espresso and variety of the spread. We got a nice room with a view on the 12th floor and the room was also of good size and extremely well maintained.
The staff was especially great and helpful. Especially Rogelio, probably the Bell Captain. Very easy to get picked up within a couple of minutes by ride share services. The breakfast was very good, especially the espresso and variety of the spread. We got a nice room with a view on the 12th floor and the room was also of good size and extremely well maintained.
10
Neydin Yamilet
2 Mar 2024
·
Stayed 4 nights
Tiene una increíble vista.
Tiene una increíble vista.
2
Miriam
14 Aug 2025
·
Stayed 1 night
Ruido del aire acondicionado y muy viejo ya el hotel, cuando uno se baña suena el lavabo como si de ahí saliera el agua
Ruido del aire acondicionado y muy viejo ya el hotel, cuando uno se baña suena el lavabo como si de ahí saliera el agua
10
Jersey
24 Aug 2023
·
Stayed 8 nights
The hotel is located at a luxury area with a lot of chic restaurants. It is close to Avenida Presidente Masaryk and Paseo de la Reforma. The room is spacious, clean, stylishly decorated with a very good view. Staff in the hotel are very friendly and helpful, making me feeling at home.
The hotel is located at a luxury area with a lot of chic restaurants. It is close to Avenida Presidente Masaryk and Paseo de la Reforma. The room is spacious, clean, stylishly decorated with a very good view. Staff in the hotel are very friendly and helpful, making me feeling at home.
10
Juan Carlos
20 Dec 2025
·
Stayed 1 night
La habitación con gran espacio y moderna , gran vista a la ciudad , la cena del restaurante muy buena y de muy buenos precios .
La habitación con gran espacio y moderna , gran vista a la ciudad , la cena del restaurante muy buena y de muy buenos precios .
6
Ruth
10 Apr 2025
·
Stayed 2 nights
The staff was very friendly, especially in the dining room. The room was clean and comfortable. I didn’t like the design of the bathroom. There was no door for privacy. The toilet and shower were enclosed in 2 separate areas but when coming from the shower it was very cold since the bathroom was open. The room was quiet at night, but we could hear other guests and water running. The concierge gave us a fan the next night and we slept better with the sound.
The staff was very friendly, especially in the dining room. The room was clean and comfortable. I didn’t like the design of the bathroom. There was no door for privacy. The toilet and shower were enclosed in 2 separate areas but when coming from the shower it was very cold since the bathroom was open. The room was quiet at night, but we could hear other guests and water running. The concierge gave us a fan the next night and we slept better with the sound.
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AI-generated summary based on recent guest reviews
Service
Widely commended as friendly, attentive, and helpful across departments, particularly concierge. A minority report slow or unhelpful check-in, room assignment or billing problems, and inconsistent responses.
Related guest reviews
10
Oscar
6 Feb 2026
·
Stayed 2 nights
Staff was great
Staff was great
4
Manuel
14 Dec 2024
·
Stayed 3 nights
Mal. Pague tres noches de un suite. La primera noche mi entrada era a las 3 pm, pero mi vuelo llegaba en la madrugada posterior. Sin embargo como no llegué en el transcurso de la tarde, rentaron mi suite y me mandaron a una habitación estándar. Me dijeron que me darían mi suite a las 11 am, luego que a las 12 y luego que hasta las 3 pm. Me la entregaron hasta las 6 pm. ¿Cómo rentan una suite que está pagada?. Yo pagué la noche para llegar al hotel y entrar de inmediato a mi suite, todo desvelado y cansado del viaje y me suite rentada a otros huéspedes. La respuesta del personal del hotel fue que no avise que llegaría en la madrugada…Patético…
Mal. Pague tres noches de un suite. La primera noche mi entrada era a las 3 pm, pero mi vuelo llegaba en la madrugada posterior. Sin embargo como no llegué en el transcurso de la tarde, rentaron mi suite y me mandaron a una habitación estándar. Me dijeron que me darían mi suite a las 11 am, luego que a las 12 y luego que hasta las 3 pm. Me la entregaron hasta las 6 pm. ¿Cómo rentan una suite que está pagada?. Yo pagué la noche para llegar al hotel y entrar de inmediato a mi suite, todo desvelado y cansado del viaje y me suite rentada a otros huéspedes. La respuesta del personal del hotel fue que no avise que llegaría en la madrugada…Patético…
10
luis
23 Nov 2025
·
Stayed 3 nights
Great customer service. Everyone was very friendly and willing to help at any time.
Great customer service. Everyone was very friendly and willing to help at any time.
2
Kartik
29 Apr 2024
·
Stayed 5 nights
Extremely horrible management staff at the front desk.
Extremely horrible management staff at the front desk.
10
Heber
19 Mar 2024
·
Stayed 1 night
The service from the hotel front desk was beyond great! Compared to the other W’s I stayed before, this is my favorite so far!
The service from the hotel front desk was beyond great! Compared to the other W’s I stayed before, this is my favorite so far!
6
Shaul
23 Oct 2023
·
Stayed 4 nights
We booked this hotel last minute (day of arrival) as our travel plans changed. We chose the W because of previous positive experiences at other W hotels and that it was rated 5 star. First, W Mexico City is not a 5 star. - it is 4 star (in Mexico). our room was very weird, awkward bathroom with doors that open outward, dated decor circa 1995. disappointments included coffee in the lobby. there was complementary coffee in the lobby on Sunday. but on our departure day Monday (today), there was not. they directed me to the restaurant on the 1st floor where i got 2 take-out coffees. The host then gave me a room charge to sign - which surprised me given the bartender downstairs sent me upstairs to get coffee.... (see where I'm getting?). On the positive, the Concierge was helpful in translating a business voice mail directory in Spanish that i needed to contact. Also, The spa was very nice, with attentive staff. Lastly the location in Polanco is excellent, easy to walk around and enjoy and convienent to local attractions like the Anthropoligy Museum and Zoo. Personally, I would not stay there again. I would look at other options.
We booked this hotel last minute (day of arrival) as our travel plans changed. We chose the W because of previous positive experiences at other W hotels and that it was rated 5 star. First, W Mexico City is not a 5 star. - it is 4 star (in Mexico). our room was very weird, awkward bathroom with doors that open outward, dated decor circa 1995. disappointments included coffee in the lobby. there was complementary coffee in the lobby on Sunday. but on our departure day Monday (today), there was not. they directed me to the restaurant on the 1st floor where i got 2 take-out coffees. The host then gave me a room charge to sign - which surprised me given the bartender downstairs sent me upstairs to get coffee.... (see where I'm getting?). On the positive, the Concierge was helpful in translating a business voice mail directory in Spanish that i needed to contact. Also, The spa was very nice, with attentive staff. Lastly the location in Polanco is excellent, easy to walk around and enjoy and convienent to local attractions like the Anthropoligy Museum and Zoo. Personally, I would not stay there again. I would look at other options.
10
Peter
21 May 2023
·
Stayed 4 nights
Not only its location in Polanco being ideal, all of the staff were super friendly and helpful, especially the concierge desk who made sure that our trip made the most of what Mexico City can offer.
Not only its location in Polanco being ideal, all of the staff were super friendly and helpful, especially the concierge desk who made sure that our trip made the most of what Mexico City can offer.
10
Shailesh
5 May 2025
·
Stayed 4 nights
We had a wonderful time at W Mexico celebrating 70th Birthday of four friends. Concierge sers were amazing. LUIS, Jasmine, Javier and David took care of all our need. Axel Uribe greets us every time we entered and exited hotel.
We had a wonderful time at W Mexico celebrating 70th Birthday of four friends. Concierge sers were amazing. LUIS, Jasmine, Javier and David took care of all our need. Axel Uribe greets us every time we entered and exited hotel.
10
Gabriel
26 Jun 2024
·
Stayed 3 nights
The staff at this property went above and beyond to make our stay great!
The staff at this property went above and beyond to make our stay great!
6
JAVIER
26 Aug 2023
·
Stayed 2 nights
Tengo vario tiempo hospedandome en w mexico en cada una de mis visitas a la ciudad y siempre todo excelente, peeo en esta ocasión fue decepcionante, llegamos un poco temprano y entiendo que aun no tenian la habitación lista, me dijeron que a las 3 de la tarde en punto tendrian mi habitacion, nos retiramos a comer y todo bien hasta ese momento, regresamos 3:30 y me comentan que aun no estaba lista que era cuestion unos 40 o 50 minutos mas, cuando yo le había comentando en la mañana a la persona del check in que tenia un evento y necesitaba la habitación a tiempo, me tuvieron esperando muchísimo tiempo, casi a las 4 me acerco de nuevo al mostrador y me dicen q aun nada pero la persona nisiquiera volteo a verme fue muy grocero, le dije q pues eran las 4 y q tenia un evento y de mala gana se pone a ver algo en la pantalla y me dice ok aqui esta la llave de tu habitación, fue grocero y descortes eso jamas me habia pasado en esta propiedad, decepcionante no vuelvo y todo por culpa de su personal
Tengo vario tiempo hospedandome en w mexico en cada una de mis visitas a la ciudad y siempre todo excelente, peeo en esta ocasión fue decepcionante, llegamos un poco temprano y entiendo que aun no tenian la habitación lista, me dijeron que a las 3 de la tarde en punto tendrian mi habitacion, nos retiramos a comer y todo bien hasta ese momento, regresamos 3:30 y me comentan que aun no estaba lista que era cuestion unos 40 o 50 minutos mas, cuando yo le había comentando en la mañana a la persona del check in que tenia un evento y necesitaba la habitación a tiempo, me tuvieron esperando muchísimo tiempo, casi a las 4 me acerco de nuevo al mostrador y me dicen q aun nada pero la persona nisiquiera volteo a verme fue muy grocero, le dije q pues eran las 4 y q tenia un evento y de mala gana se pone a ver algo en la pantalla y me dice ok aqui esta la llave de tu habitación, fue grocero y descortes eso jamas me habia pasado en esta propiedad, decepcionante no vuelvo y todo por culpa de su personal
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AI-generated summary based on recent guest reviews
Location
Set in walkable Polanco, the area feels safe and is close to restaurants, shopping, parks, museums, and the Auditorio Nacional. Guests also note easy access to ride shares and tourist transport.
Related guest reviews
10
manuel
14 Jun 2025
·
Stayed 3 nights
The hotel is centrally located in a hip, walking friendly and beautiful neighborhood.
The hotel is centrally located in a hip, walking friendly and beautiful neighborhood.
10
Tyler
5 Jul 2024
·
Stayed 3 nights
Nice rooms, great service, and excellent location! 24 hour room service, and be sure to try the fish tacos. Polanco is a safe area for walking to shops and restaurants. The food in the area is amazing! Everything is a 5-15 minute walk. Or Uber for only $3 - $5.
Nice rooms, great service, and excellent location! 24 hour room service, and be sure to try the fish tacos. Polanco is a safe area for walking to shops and restaurants. The food in the area is amazing! Everything is a 5-15 minute walk. Or Uber for only $3 - $5.
10
Shamli
28 Sept 2025
·
Stayed 3 nights
Great hotel location with easy access to fabulous restaurants and nearby park and attractions. The hotel room was quite spacious for a girls trip. The hotel staff was attentive and pleasurable. They ensured we were supported during our stay. Nice hotel and safe area.
Great hotel location with easy access to fabulous restaurants and nearby park and attractions. The hotel room was quite spacious for a girls trip. The hotel staff was attentive and pleasurable. They ensured we were supported during our stay. Nice hotel and safe area.
10
Sylvia Ortiz
5 Jun 2024
·
Stayed 1 night
Enfrente del cruce al Auditorio Nacional. Muy limpio excelente opción.
Enfrente del cruce al Auditorio Nacional. Muy limpio excelente opción.
10
Jersey
24 Aug 2023
·
Stayed 8 nights
The hotel is located at a luxury area with a lot of chic restaurants. It is close to Avenida Presidente Masaryk and Paseo de la Reforma. The room is spacious, clean, stylishly decorated with a very good view. Staff in the hotel are very friendly and helpful, making me feeling at home.
The hotel is located at a luxury area with a lot of chic restaurants. It is close to Avenida Presidente Masaryk and Paseo de la Reforma. The room is spacious, clean, stylishly decorated with a very good view. Staff in the hotel are very friendly and helpful, making me feeling at home.
10
kelly
30 Jan 2026
·
Stayed 5 nights
Wonderful kind staff members, great property, excellent location
Wonderful kind staff members, great property, excellent location
10
Jose
3 Aug 2024
·
Stayed 3 nights
Excelente ubicación
Excelente ubicación
10
José
1 Aug 2024
·
Stayed 1 night
Muy bien ubicado muchos restaurantes rededor
Muy bien ubicado muchos restaurantes rededor
10
Carlos
25 Aug 2025
·
Stayed 2 nights
It’s easy to go to Polanco, Lomas and the turibus stops a block away
It’s easy to go to Polanco, Lomas and the turibus stops a block away
10
Mark
20 Nov 2024
·
Stayed 5 nights
Excellent location. The staff was so helpful especially the concierge who plans a number of trips for our family
Excellent location. The staff was so helpful especially the concierge who plans a number of trips for our family
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AI-generated summary based on recent guest reviews
Dining
Breakfast receives frequent praise, and many enjoyed the on-site restaurant and room service. Some guests encountered limited menu options or buffet-only periods at a high fixed price.
Related guest reviews
6
Darren
22 May 2025
·
Stayed 8 nights
Room was clean. Largish room and staff were friendly. - great gym - clean enough room The hotel is very dated and in need of a refresh - lifts are slow and bouncy - room design is terrible, no privacy to the bathroom/toilet/shower area and you can hear everything in the toilet. Which still manages to be a dark closet (same with the shower). The only window/view is from the bathroom not the bed so you have no privacy in the bathroom unless drawing a curtain in the bathroom and no view from the room… - tvs had no way to stream TV so you were stuck with whatever local Spanish channels with maybe some limited English. - room guide was confusing, had to call reception to explain what the dining/bar options are and was still confusing. Online information was hard to find. - very limited room service options - faint but strange foul odor in the hallway Overall the hotel is a reasonably clean, comfortable enough space but is a terrible design, lacks basic privacy in the bathroom. It is completely unsuitable for more than 1 person and in desperate need of a renovation. Its quality is not commensurate to the W brand or the price.
Room was clean. Largish room and staff were friendly. - great gym - clean enough room The hotel is very dated and in need of a refresh - lifts are slow and bouncy - room design is terrible, no privacy to the bathroom/toilet/shower area and you can hear everything in the toilet. Which still manages to be a dark closet (same with the shower). The only window/view is from the bathroom not the bed so you have no privacy in the bathroom unless drawing a curtain in the bathroom and no view from the room… - tvs had no way to stream TV so you were stuck with whatever local Spanish channels with maybe some limited English. - room guide was confusing, had to call reception to explain what the dining/bar options are and was still confusing. Online information was hard to find. - very limited room service options - faint but strange foul odor in the hallway Overall the hotel is a reasonably clean, comfortable enough space but is a terrible design, lacks basic privacy in the bathroom. It is completely unsuitable for more than 1 person and in desperate need of a renovation. Its quality is not commensurate to the W brand or the price.
4
Edward
7 Jan 2024
·
Stayed 4 nights
Restaurant doesn’t have options. In room from both facets running hot boiling water complain didn’t help Lighting in the room absurd Bedding not convenient.
Restaurant doesn’t have options. In room from both facets running hot boiling water complain didn’t help Lighting in the room absurd Bedding not convenient.
10
nigel
3 Nov 2025
·
Stayed 1 night
Super. Great room, small but lovely spa.excellent breakfast. Safe neighbourhood. Would definitely return.
Super. Great room, small but lovely spa.excellent breakfast. Safe neighbourhood. Would definitely return.
10
Jersey
15 Nov 2023
·
Stayed 3 nights
It was my second time staying in the hotel and again I enjoyed my stay very much. The hotel is located at a superb location - quiet and safe with lots of nice cafes and restaurants. It is close to many attractions including Museo Nacional de Antropología and the shopping street Avenida Presidents Masaryk. The hotel itself is very lively. There are always spectacular events and activities happening in the hotel. My room was very cozy, spacious and with a good city view. I again had dinner at the hotel restaurant Trivvu. Food was good, atmosphere was cozy and staff service was superb as always. In particular staff member Giovanny gave me excellent recommendations and dedicated service. I would certainly choose the same hotel if I visit Mexico City again.
It was my second time staying in the hotel and again I enjoyed my stay very much. The hotel is located at a superb location - quiet and safe with lots of nice cafes and restaurants. It is close to many attractions including Museo Nacional de Antropología and the shopping street Avenida Presidents Masaryk. The hotel itself is very lively. There are always spectacular events and activities happening in the hotel. My room was very cozy, spacious and with a good city view. I again had dinner at the hotel restaurant Trivvu. Food was good, atmosphere was cozy and staff service was superb as always. In particular staff member Giovanny gave me excellent recommendations and dedicated service. I would certainly choose the same hotel if I visit Mexico City again.
10
Juan
17 Feb 2025
·
Great little hotel, they catered to our every request. Staff was excellent! Room service delicious at 2am. Location is great, a short walk to great restaurants, lots of options. In a very quiet part of town despite being so close to everything.
Great little hotel, they catered to our every request. Staff was excellent! Room service delicious at 2am. Location is great, a short walk to great restaurants, lots of options. In a very quiet part of town despite being so close to everything.
10
Chitra Bhanu
26 Aug 2024
·
Stayed 4 nights
The staff was especially great and helpful. Especially Rogelio, probably the Bell Captain. Very easy to get picked up within a couple of minutes by ride share services. The breakfast was very good, especially the espresso and variety of the spread. We got a nice room with a view on the 12th floor and the room was also of good size and extremely well maintained.
The staff was especially great and helpful. Especially Rogelio, probably the Bell Captain. Very easy to get picked up within a couple of minutes by ride share services. The breakfast was very good, especially the espresso and variety of the spread. We got a nice room with a view on the 12th floor and the room was also of good size and extremely well maintained.
10
RODRIGO RAMON
28 Feb 2025
·
Stayed 1 night
El hotel está perfecto, lo único negativo fue que durante mi estancia el restaurante no servía opciones a la carta, solamente un buffet con precio fijo de $1100 pesos que es elevado, sugiero mejor comer/cenar en los restaurantes cercanos.
El hotel está perfecto, lo único negativo fue que durante mi estancia el restaurante no servía opciones a la carta, solamente un buffet con precio fijo de $1100 pesos que es elevado, sugiero mejor comer/cenar en los restaurantes cercanos.
10
Stephen
19 Apr 2023
·
Stayed 4 nights
They need a pool. Breakfast was superb! Staff was the best, friendly and attentive.
They need a pool. Breakfast was superb! Staff was the best, friendly and attentive.
10
nigel
12 Nov 2025
·
Stayed 1 night
Super hotel. Lovely staff and breakfast. Great room. Nice little spa. Would definitely stay again.
Super hotel. Lovely staff and breakfast. Great room. Nice little spa. Would definitely stay again.
10
Gizelle
25 Mar 2025
·
Stayed 4 nights
Muy agradable mi estancia y con unos desayunos espectaculares!
Muy agradable mi estancia y con unos desayunos espectaculares!
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AI-generated summary based on recent guest reviews
6
Eddie
2 weeks ago
·
Stayed 4 nights
The design of the room is awkward and putting the washroom next to the window and there is no window in the bedroom. The worst part is the soundproofing, as there is no partition between the bedroom and outside. Door slamming occurs in the early morning and couldn’t get a good sleep. This is a design fault, otherwise it’s a nice hotel with excellent staff. BTW, the breakfast is one of the best I had. Hopefully, the hotel can resolve the problem.
The design of the room is awkward and putting the washroom next to the window and there is no window in the bedroom. The worst part is the soundproofing, as there is no partition between the bedroom and outside. Door slamming occurs in the early morning and couldn’t get a good sleep. This is a design fault, otherwise it’s a nice hotel with excellent staff. BTW, the breakfast is one of the best I had. Hopefully, the hotel can resolve the problem.
10
Seema
1 Aug 2026
·
Stayed 4 nights
Great staff! Fun decor! Would stay again
Great staff! Fun decor! Would stay again
10
Tara
25 May 2026
·
Stayed 3 nights
The staff is very friendly and room was well maintained and kept very clean. Love the laundry same day service! The resturant food was very good as well as lots of menu options. Will be back to stay for a week.
The staff is very friendly and room was well maintained and kept very clean. Love the laundry same day service! The resturant food was very good as well as lots of menu options. Will be back to stay for a week.
6
Carlos
25 May 2026
·
Stayed 3 nights
Overall the experience was just okay. The property and rooms were super dated and bathrooms small with limited privacy.
Overall the experience was just okay. The property and rooms were super dated and bathrooms small with limited privacy.
10
James
18 May 2026
·
Stayed 2 nights
Alejandro was an excellent bellboy.
Alejandro was an excellent bellboy.
FAQs about W Mexico City
Is parking available at the property?
Parking is available on-site and is limited. Valet parking is offered at a fee of MXN 90 per night.
What type of breakfast is offered and what are the serving hours?
Buffet breakfasts are available daily from 6:30 AM to 11:30 AM for a fee of approximately MXN 640 for adults and MXN 260 for children.
Does the property allow pets?
Pets are allowed at the property with a maximum fee of MXN 550 per pet, per stay, plus a one-time cleaning fee of MXN 1350. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM, and check-out is until 12:00 PM. Late check-out is available for a fee, subject to availability.
Are airport shuttle services available?
Airport shuttle services are available, and guests can arrange transfers through the hotel. Pricing details are not specified.
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details on room accessibility are not provided.
Where is the property located in relation to key landmarks?
The hotel is located in Polanco, within a 5-minute walk of Paseo de la Reforma and Avenida Presidente Masaryk. It is approximately 0.2 miles from Auditorio Nacional and 0.3 miles from Chapultepec Park.
What are the policies for guests staying with children?
Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-19: 397.1916161865234USD
- 2026-09-20: 350.4600214660644USD
- 2026-09-21: 624.9999519226074USD
- 2026-09-22: 805.7988260314941USD
- 2026-09-23: 820.5399947265624USD
- 2026-09-24: 624.9999519226074USD
- 2026-09-25: 378.4100272583008USD
- 2026-09-26: 403.152547946167USD
- 2026-09-27: 351.7367659545898USD
- 2026-09-28: 528.999983352661USD
- 2026-09-29: 629.0000162963867USD
- 2026-09-30: 870.4146523071288USD
- 2026-10-01: 485.9899905700683USD
- 2026-10-02: 362.6964294830322USD
- 2026-10-03: 415.0223902404785USD
- 2026-10-04: 496.6812105651855USD
- 2026-10-05: 1001.7501342773437USD
- 2026-10-06: 779.0000131652831USD
- 2026-10-07: NO DATA
- 2026-10-08: 616.2302593566894USD
- 2026-10-09: 362.99997420654296USD
- 2026-10-10: 340.4699845275879USD
- 2026-10-11: 368.00000212707516USD
- 2026-10-12: 475.9999886627197USD
- 2026-10-13: 589.909971697998USD
- 2026-10-14: 703.237702355957USD
- 2026-10-15: 518.9999975738525USD
- 2026-10-16: 394.135220336914USD
- 2026-10-17: 441.8901093353271USD
- 2026-10-18: 458.09281171874994USD
- 2026-10-19: 659.0475459045409USD
- 2026-10-20: 745.999990032959USD
- 2026-10-21: 2072.5599335327147USD
- 2026-10-22: 893.7755803405761USD
- 2026-10-23: 868.8800086547851USD
- 2026-10-24: 508.9824261688232USD
- 2026-10-25: 715.9643710083008USD
- 2026-10-26: 773.7876615783691USD
- 2026-10-27: 867.477572479248USD
- 2026-10-28: 1132.69726116333USD
- 2026-10-29: NO DATA
- 2026-10-30: NO DATA
- 2026-10-31: NO DATA
- 2026-11-01: NO DATA
- 2026-11-02: 646.5599997314453USD
- 2026-11-03: 508.98999289245603USD
- 2026-11-04: 508.98999289245603USD
- 2026-11-05: 801.111591052246USD
- 2026-11-06: 828.4199667053222USD
- 2026-11-07: 828.4199667053222USD
- 2026-11-08: 389.89081384582516USD
- 2026-11-09: 456.42960382690427USD
- 2026-11-10: 510.70469654235836USD
- 2026-11-11: 715.8099537963867USD
- 2026-11-12: 405.3753781066894USD
- 2026-11-13: 351.3807446014404USD
- 2026-11-14: 344.00998509826655USD
- 2026-11-15: 322.7580010284424USD
- 2026-11-16: 371.41998605346674USD
- 2026-11-17: 322.7580010284424USD
- 2026-11-18: 443.7611919403076USD
- 2026-11-19: 500.8899903991699USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- This property uses some solar energy
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Contactless check-in is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for buffet breakfast: approximately MXN 640 for adults and MXN 260 for children
- Valet parking fee: MXN 90 per night
- Pet fee: MXN 550 per pet, per stay plus MXN 1350 one-time cleaning fee
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Business centre
Room service
Valet parking
Services
Business centre
Tour desk
Dry cleaning
Banquet facilities
Safe-deposit box
Bicycle rental
Luggage storage
Designated smoking area
Self laundry
24-Hour Front Desk
Parking
Parking
Airport shuttle
Valet parking
Parking (Limited)
Parking Onsite
General
Room service
Restaurant
Non-smoking rooms
Sauna
Hot tub/Jacuzzi
Steam room
Massage
Spa & wellness centre
Packed lunches
Breakfast in the room
Allergy-free room available
Activities
Terrace
Fitness Center (nearby)
Internet
WiFi