Hotel Zion Inn, Zion National Park Area

The room hadn't been vacuumed as I saw particles on the floor. The bathroom was in need of some repairs: the towel bar was almost out of the wall, the tub had peeling and cracking, and baseboards coming off. It had one washcloth for two people. It did have a working TV, a microwave, and a mini fridge. The bed was a spring mattress, hard and uncomfortable. The outside lock didn't work properly and took several times to get in. There's an extension cord running from inside, out through a vent, through the crack in the sidewalk to power outside lights in a tree. The bathroom lights were all different shades, white, yellow, and burnt out and covered in dust. The pool outside was an eyesore as it was almost empty and what was in there was dirty (it is winter) but who wants to see that. The lady came out to check us in, wearing cleaning gloves and exclaiming she was cleaning. We don't know what but she handled my ID with these dirty gloves. It was a quiet area across from the police station. The AC was set in celsius, I'm assuming as the number was stuck on 13 and the only adjustment we could make was off. There was plenty of parking, and you could walk to multiple different coffee shops or restaurants within the area, within like 3 minutes.

Staff was very polite and the grounds were very clean. But our room had a few papers/ wrappers on the floor and one of the beds sheets were stained. Beds were very uncomfortable, I wouldn’t have been able to stay more then one day.

Stay was okay has everything you essentially need. Dirty laundry was left inside the drawers and not cleaned out.

We had a disappointing experience during our recent stay. After housekeeping serviced our room, an important personal item went missing. While it wasn’t something of monetary value (it was a medical-related device), it was still necessary and not something that should have been disturbed or discarded. We are not suggesting it was taken intentionally, but it was definitely present before housekeeping entered and gone afterward. What made the situation more frustrating was the response from management. Rather than showing concern or making any real effort to help resolve the issue, the response felt dismissive and somewhat condescending. A little empathy and willingness to investigate would have gone a long way. Additionally, we specifically requested on the second day that our room not be cleaned, yet housekeeping still entered. This was especially frustrating given that the cleaning itself was not thorough on either day, which makes the disappearance of the item even more confusing. Overall, the lack of attention to guest requests, poor housekeeping quality, and unhelpful management response left us with a negative impression.

The room is OK and I liked that the sink was outside the bathroom. The alarm clock was not working and the corners of the BR floor were dirty. Location was great and the weather was awesome.