Name: Hotel Excelsior
Address: Hofmattstrasse 38, Zermatt, Switzerland, Zermatt, Visp District, CH
Price range: $250–$365 per night
Rating: 8.88

What guests think

At Hotel Excelsior, travellers consistently highlight the central, walkable location and memorable Matterhorn views from many balcony rooms, while noting some small rooms, lack of air conditioning, and occasional construction or bar noise.

Rooms range from very spacious to compact, with many balconies and some top-floor access by stairs, and a few reports of weak in-room Wi‑Fi or less comfortable beds. Service is largely warm and helpful, though guests occasionally faced shuttle/taxi coordination issues, limited reception hours, or housekeeping lapses. Breakfast draws regular praise, while coffee service and the bar/restaurant receive more mixed comments. A solid, traveler-friendly base with clear strengths and a few caveats.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests note an on-site bar and restaurant, ski storage with boot warmers, and a shuttle service. A few mention uneven bar quality, inconsistent shuttle coordination, and that the top floor requires stairs.

Related guest reviews

10

Robert

Aug 1, 2025

·

Stayed 1 night

Fantastic room. Great balcony to view and enjoy The Matterhorn. Bed and bathroom wonderful. The bar staff was not really good at mixing a good drink. The breakfast was quite nice and good

10

Richard John

Aug 2, 2023

·

Stayed 1 night

Great hotel. Central to everywhere in the village. Fantastic kitchen and cuisine. You van stay in and have a great meal with great staff and guests.

10

Sherry

May 19, 2025

·

Stayed 1 night

We were on the top floor and the last floor up does not have a lift. I was grumpy about it at first but our view of the Matterhorn was so spectacular that it was worth the inconvenience. Only complaint I have is their check in was 3pm and the reception desk wasn't staffed until the. So there was no getting in our room early but we were able to store our luggage.

10

Matthew

Apr 16, 2024

·

Stayed 2 nights

Great location - short walk to the train station. Great view of the Matterhorn from the balcony. Nice having a bar and restaurant within the hotel.

10

Kasey

Apr 3, 2024

·

Stayed 2 nights

The board and boot storage with boot heaters.

10

Terry

Dec 27, 2023

·

Stayed 1 night

Very great service and they have a shuttle.

8

Katherine

Jun 2, 2024

·

Stayed 2 nights

Great location in Zermatt. Rooms were nice and clean. Bar was nice. We enjoyed our two night stay.

8

xiaolin

Feb 27, 2025

·

Stayed 1 night

The hotel is good overall for the location and staff and room. The facility is little bit old. The only issue is the shuttle service. Hotel never mentioned the shuttle service is available for picking up so we went to hotel by self. When leaving, hotel arranged shuttle service to train station and claimed hotel will pay but the driver asked us to pay since hotel didn’t give him ticket. That is terrible arrangement.

8

JANICE

Apr 6, 2023

·

Stayed 1 night

Liked the property. Clean, convenient, and helpful staff. We asked for recommendation for fondue restaurant, and were told about onsite restaurant. Restaurant was empty on arrival, about 7pm. When we asked for cheese fondue-not on menu, but would make for us. We only wanted small amount to dip bread-so we got that. We are 4 older ladies…we asked about the entree fondue…it was combo turkey, beef, and pork to be cooked in a broth type fondue. We wanted to just order a small amount for us-server said it would be too little for us 4 to share, so we ordered 4-one for each. There as entirely too much food!, probably 16 oz of meat for each of us!, we ate what we could, but almost 3 servings were discarded! It was VERY expensive, and we felt like we were talked out of the size we should have ordered!,,

10

Valerie

Jul 23, 2023

·

Stayed 2 nights

Hotel Excelsior was perfect for our stay in Zermatt. Our room was small but had everything we needed when we weren’t out exploring the beautiful surroundings. The provided breakfast was exceptional. Staff were very friendly and provided local recommendations upon request. The property also has a dinner restaurant which was a nice option if we didn’t want to go out. Overall I was very pleased with our stay and would definitely stay again!

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Cleanliness

Reviews commonly describe the hotel and rooms as clean and well kept. Isolated issues included a broken fixture and a housekeeping lapse.

Related guest reviews

8

Motohiko

Sep 25, 2024

·

Stayed 1 night

ロケーションがとても良く、朝ホテルから出てすぐの所で、朝日を浴びるマッターホルンの写真を撮ることができた。また、部屋もきれいで、シャワーのお湯のでも良く快適に過ごせた。スタッフもまな親切でストレスなく過ごせた。

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10

wolfgang

Jan 9, 2022

·

Stayed 1 night

Lage, freundlichkeit der Mitarbeiter, sauber, zimmer - alles wunderbar 👍

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8

Gary

May 30, 2024

·

Stayed 1 night

Zermatt - location is good. Older hotel but in good condition. Clean. Friendly staff. Good breakfast.

8

Minjia

Jun 25, 2025

·

Stayed 2 nights

It’s a safe and clean place to stay, no fancy but nice. Everything is close to, shops and train station.

8

Katherine

Jun 2, 2024

·

Stayed 2 nights

Great location in Zermatt. Rooms were nice and clean. Bar was nice. We enjoyed our two night stay.

10

Dong

Aug 16, 2024

·

Stayed 1 night

The location of the hotel convenient. Our room is nice and spacious, in fact the biggest one we had during our two weeks trip. Room is clean, but unfortunately the bed is not comfortable to sleep. Our room has a balcony with view of the mountain, but unfortunately was block due to construction. The breakfast is good. The staff is friendly.

6

Warren

Jun 24, 2023

·

Stayed 3 nights

I have mixed feelings about this property. On the plus side the staff were fabulous (except the house keeping staff). The front desk staff were particularly friendly and helpful. On the downside the beds were uncomfortable and the mattresses need updating. The property had a strong smell of tobacco from years gone by and the restaurant was not always open. The biggest issue for me was the housekeeping staff who ignored do not disturb signs. This hotel has balconies which provide excellent views of the Matterhorn. However these balconies are adjoining, I was having a day of not feeling well so I put the do not disturb sign up on my room, opened the balcony door to let air in as the hotel is not air conditioned. I was laying all but naked on my bed resting when the door between the balconies opened up. The cleaner saw I was almost naked (which is not a pretty site) but then proceeded to clean the balcony. Then 2 other cleaning staff come in to clean the balcony. I ask them what they were doing saying I had the do not disturb sign up. They ignored me and said they had to clean. I was not only embarrassed but felt violated. A complaint to the front desk was handled well though. Given the negatives I would not recommend this hotel at this stage. I would like to commend the gentleman who initially checked me in (he mentioned he was from Germany) and the lady who initially addressed my complaint and checked me out. They are fantastic customer service people.

10

John

May 9, 2024

·

Stayed 1 night

Hotel Excelsior was a very nice hotel in a very great location in Zermatt. The room was clean and modern the shower was amazing and while a small room it was very comfortable and included a balcony. There was a great view from the balcony and everything was perfect including the breakfast which was a very nice spread a very good clean food.

10

Joan

May 12, 2025

·

Stayed 2 nights

Excellent stay, very helpful staff. Only complaint was the broken toilet seat, one side has come adrift.

10

thea

Jul 23, 2025

·

Stayed 2 nights

Beautiful view of the Edgar room was very clean. Breakfast was OK.staff was great!! I

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Rooms

Many rooms feature balconies with striking Matterhorn views, and sizes range from compact to very spacious. Some guests reported lack of air conditioning, occasional noise or construction impact, weak in-room Wi‑Fi, or less comfortable bedding; uppermost rooms need stairs.

Related guest reviews

10

Sherry

May 19, 2025

·

Stayed 1 night

We were on the top floor and the last floor up does not have a lift. I was grumpy about it at first but our view of the Matterhorn was so spectacular that it was worth the inconvenience. Only complaint I have is their check in was 3pm and the reception desk wasn't staffed until the. So there was no getting in our room early but we were able to store our luggage.

10

Takumitsu

Sep 15, 2025

·

Stayed 1 night

I love the hotel overall, especially the great mountain view from the room, but there is a little bit of noise from the bar at night.

8

TONY H

Oct 11, 2023

·

Stayed 2 nights

Close to train station. Mountain View can see Matterhorn from balcony that is a plus. Breakfast is good.

8

Sandra

Jun 12, 2025

·

Stayed 2 nights

Overall our stay was pretty good but there is no air conditioning in the buildings so it was hard to sleep. We opened the windows which made it a bit easier to sleep. The other thing is they don’t have irons to press your clothes available. They make you pay for the pressing service. That was a disappointment as usually when you travel clothes get wrinkle. Another thing I want to mention is that they don’t provide shampoo or conditioner. Other than that it’s a pretty decent hotel to stay.

10

Tim

Oct 20, 2025

·

Stayed 1 night

Great room at the top of the hotel looking straight onto Matterhorn. Worth every penny just for the view.

10

Dong

Aug 16, 2024

·

Stayed 1 night

The location of the hotel convenient. Our room is nice and spacious, in fact the biggest one we had during our two weeks trip. Room is clean, but unfortunately the bed is not comfortable to sleep. Our room has a balcony with view of the mountain, but unfortunately was block due to construction. The breakfast is good. The staff is friendly.

8

Jan

Sep 1, 2025

·

Stayed 1 night

Direkt im Zentrum, schöner Frühstücksraum, nah am Bahnhof. Zimmer modernisiert, Aber dennoch hellhörig.

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10

Phithoun

Jun 23, 2023

·

Stayed 2 nights

A great hotel with convenient location to most places in the town. The staff was very friendly. Breakfast was included with our stay. The WIFI signal in our room was very weak.

8

Ryan

Dec 13, 2024

·

Stayed 2 nights

Great location and nice hotel. Room was pretty small for the price, but the balcony overlooking the stunning mountain range of Switzerland made up for it. The hotel offered a decent breakfast and you have plenty of food options nearby. Overall the hotel views were stunning and it was a decent hotel.

10

Dennis

Feb 23, 2026

·

Stayed 3 nights

Room was spacious and had a balcony view of the Matterhorn.

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Service

Service is widely praised as friendly, helpful, and proactive, including thoughtful touches during disruptions and early departures. Some guests experienced shuttle/taxi miscommunication, limited front-desk availability, or housekeeping oversights.

Related guest reviews

10

Andrea

Sep 13, 2025

·

Stayed 2 nights

Incredible place in Zermatt. Amazing staff, great hotel.

10

Michael

Apr 19, 2025

·

Stayed 3 nights

This hotel did an excellent job of caring for us. We were stranded in Zermatt with no power and no means of getting out of the town until the avalanche was cleared. The hotel staff went out of their way to make sure we had food and warm blankets, all with good cheer.

10

Kimberly

Sep 18, 2023

·

Stayed 2 nights

Customer service went above & beyond to make sure we had everything we needed

10

Erica

Sep 24, 2023

·

Stayed 1 night

Very easy check in, allowed us to keep our bags at the hotel free of charge, nice breakfast spread. However, room was only equipped with one towel and one pillow and since we arrived after hours were unable to speak to staff for additional.

10

Laura

May 7, 2023

·

Stayed 3 nights

The staff were all welcoming and friendly making sure all of my needs were met. I had to check out early the night before my last night because we had a train to catch at 537 a.m. The staff prepared me a to-go breakfast package with water included. I was so surprised and impressed. This hotel was great to me!

8

Cascade

Aug 29, 2023

·

Stayed 2 nights

The hotel location is super as it's within walking distance to pretty much everything given the size of Zermatt. Hotel breakfast is good. However, its staff all seemed new and were not knowledgeable about any local areas. The most disappointing part of it was we were asked to pay city tax again upon checking out, when in fact we were charged on city tax when checking in. this shows their lack of customer service from the hotel staff who are not paying attention to what they do.

8

xiaolin

Feb 27, 2025

·

Stayed 1 night

The hotel is good overall for the location and staff and room. The facility is little bit old. The only issue is the shuttle service. Hotel never mentioned the shuttle service is available for picking up so we went to hotel by self. When leaving, hotel arranged shuttle service to train station and claimed hotel will pay but the driver asked us to pay since hotel didn’t give him ticket. That is terrible arrangement.

10

Clifford

Feb 7, 2025

·

Stayed 8 nights

The staff was friendly, helpful, and attentive.

10

Adora De

Jun 10, 2025

·

Stayed 1 night

Staff was so friendly! Carmen was so great and friendly!

6

??

Feb 19, 2025

·

Stayed 2 nights

レセプションを1人で回しているので、頼んだことへの対応が遅かった。それ以外は快適だった。

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Location

Consistently described as central and walkable, close to the train station, river, and lifts, with luggage-friendly routes. A few note a slight uphill approach and occasional nearby construction.

Related guest reviews

10

Theresa

Jul 13, 2025

·

Stayed 2 nights

A nice property just a 10 minute walk from the train station. Several nice restaurants nearby. Breakfast was okay. We didn’t care for the coffee, but there was a nice selection of breads including croissants. We would stay here again.

10

Chen

Oct 11, 2024

·

Stayed 1 night

Good location. A few minutes from train station. Can see Matterhorn from window.

8

TONY H

Oct 11, 2023

·

Stayed 2 nights

Close to train station. Mountain View can see Matterhorn from balcony that is a plus. Breakfast is good.

10

Madison

Apr 22, 2024

·

Stayed 3 nights

The location of this hotel is so great - it is right in the center of town, close walk to the train station and many bars and restaurants, and the Main Street of shopping in town. It is great how breakfast is included, and the hotel is clean and nice with some rooms having a good view of the Matterhorn. I would recommend to anyone coming to Zermatt!

10

nongnooch

May 27, 2025

·

Stayed 1 night

I love this property. My room is small but it is in good condition. I love breakfast options. The only thing to let everyone knows in advance is that it is up at the hill so please prepare for the walk and luggage.

10

Tim

Nov 28, 2025

·

Stayed 1 night

Right in the area you want to be with a great view of the Matterhorn!

10

William

Jan 8, 2025

·

Stayed 2 nights

Great Hotel! Perfect location

10

Carrie

Aug 20, 2024

·

Stayed 1 night

Great property, close to the train station.

10

Daniel

Sep 30, 2024

·

Stayed 2 nights

The hotel was right in middle of town, short walk to train and lifts to skiing hiking and biking. Some construction going on next door so ask for higher floor

8

Nishanth

May 28, 2025

·

Stayed 1 night

Overall it’s a okayish experience and the downside is it’s like a 7-8mins walk from Zermatt train station and they didn’t provide the taxi(yes, they do arrange if you have more bags as it’s a car free town) for our return journey at 6am. I think they have their own taxi but it’s kept in garage for some reason. If you have more bags, better to opt for a hotel who provides taxi during early hours like 6am. They provided the taxi at 12.30pm when we checked in though. Also, luggage storage is at your own risk because their actual storage room is full when we went at 12pm and the receptionist said “you can leave in the hall way near reception” and we were worried about it. Coming to the room, the south facing with balcony has the best direct view of Matterhorn and it’s totally worth the extra bucks!

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Dining

Breakfast is frequently praised for quality and selection. Feedback on coffee service and the bar/restaurant is more mixed, with a few negative experiences.

Related guest reviews

10

Catherine

Jul 25, 2025

·

Stayed 1 night

It was in the perfect location with a window view of the Matterhorn. We loved our room and the breakfast was excellent. A lot of great choices. I would definitely return to this hotel.

10

Robert

Aug 1, 2025

·

Stayed 1 night

Fantastic room. Great balcony to view and enjoy The Matterhorn. Bed and bathroom wonderful. The bar staff was not really good at mixing a good drink. The breakfast was quite nice and good

10

Theresa

Jul 13, 2025

·

Stayed 2 nights

A nice property just a 10 minute walk from the train station. Several nice restaurants nearby. Breakfast was okay. We didn’t care for the coffee, but there was a nice selection of breads including croissants. We would stay here again.

10

Richard John

Aug 2, 2023

·

Stayed 1 night

Great hotel. Central to everywhere in the village. Fantastic kitchen and cuisine. You van stay in and have a great meal with great staff and guests.

10

Karen

Apr 5, 2023

·

Stayed 2 nights

Great service, lovely breakfast, highly recommend.

8

JANICE

Apr 6, 2023

·

Stayed 1 night

Liked the property. Clean, convenient, and helpful staff. We asked for recommendation for fondue restaurant, and were told about onsite restaurant. Restaurant was empty on arrival, about 7pm. When we asked for cheese fondue-not on menu, but would make for us. We only wanted small amount to dip bread-so we got that. We are 4 older ladies…we asked about the entree fondue…it was combo turkey, beef, and pork to be cooked in a broth type fondue. We wanted to just order a small amount for us-server said it would be too little for us 4 to share, so we ordered 4-one for each. There as entirely too much food!, probably 16 oz of meat for each of us!, we ate what we could, but almost 3 servings were discarded! It was VERY expensive, and we felt like we were talked out of the size we should have ordered!,,

10

T

Jul 10, 2025

·

Stayed 2 nights

マッターホルンマウンテンビューでした。ジュニスウィートからスウィートにアップサービスしていただけました嬉しい。朝食はバイキングで美味しいです。駅からも近くアクセスは良かったです。

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10

Anne

Jul 22, 2023

·

Stayed 2 nights

Fantastic service and location. Outstanding breakfast.

10

Paul

Jun 1, 2024

·

Stayed 3 nights

The view of the Matterhorn from our room balcony was magnificent! The only negative of our stay was coffee. There is no option in the room which I assume is for fire safety. When having breakfast in the dining area the coffee is served by the cup. When there are 8-20 guests at one time and one server who is hustling it's not efficient. There is no fault on the server just the system.

10

Valerie

Jul 23, 2023

·

Stayed 2 nights

Hotel Excelsior was perfect for our stay in Zermatt. Our room was small but had everything we needed when we weren’t out exploring the beautiful surroundings. The provided breakfast was exceptional. Staff were very friendly and provided local recommendations upon request. The property also has a dinner restaurant which was a nice option if we didn’t want to go out. Overall I was very pleased with our stay and would definitely stay again!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$370
February	$441
March	$360
April	$319
May	$281
June	$263
July	$302
August	$307
September	$269
October	$266
November	$235
December	$334

Hotel Excelsior

Prices for Hotel Excelsior

Monthly average prices

About this property

Location

Room options

Double Room (North)

Suite, Mountain View

Double Room, Balcony (South)

Junior Suite, Balcony

Deluxe Double Room, 2 Twin Beds, Balcony, Mountain View

Single Room

Economy Double Room

Guest reviews of Hotel Excelsior

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Excelsior

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21 $258	22 $278	23 $257	24 $257	25 $250	26 $252
27 $257	28	29 $273	30 $329

Su	Mo	Tu	We	Th	Fr	Sa
				1 $365	2	3 $308
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26	27	28	29	30	31