Name: Hotel Alpina
Address: Englischer Viertel 5, Zermatt, Switzerland, Zermatt, Visp District, CH
Price range: $105–$350 per night
Rating: 8.43

What guests think

Across many reviews, Hotel Alpina wins praise for its central, walkable location and generally clean, good-value rooms, while recurring downsides include dated interiors, thin walls with early-morning noise, and limited in-room amenities like kettles or fridges.

Many reviewers highlight friendly, helpful staff, though check-in is handled at sister hotel Tannenhof with limited hours. Rooms are small and basic, some with balconies or partial Matterhorn views, and temperature control can be tricky due to lack of AC or inconsistent heating. Best for travelers who value simplicity and price over amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic; the older lift can be unreliable and some areas feel dark, but there is a common lounge and luggage storage. Check-in and breakfast operate next door at Hotel Tannenhof.

Related guest reviews

10

Cheryl

Nov 13, 2024

·

Stayed 2 nights

Quiet area. Rooms are quite small, but that's expected in an older European hotel. Had a nice powerful shower stay! You check in at a neighboring hotel and walk a few meters to the Alpina. There is a nice large lounge area where you can also sure your luggage if needed. We had a small chain to keep ours secured, but I don't think it was necessary. I would stay here again.

6

Philip

Jul 14, 2025

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Stayed 1 night

The staff and the service was nice. The location in the English Quarter was as expected and desired, 1 minute from the main commerce area. The all wood room (including the ceiling) was a nice touch, as were the old fashioned windows Unfortunately the small old elevator kept going inoperative when the 3rd floor door wouldn't register as closed, forcing my wife with bad knee and cane to work up stairs multiple times until I figured out the source of the problem. The bathroom was modern but not all was clean. The wardrobe latch was broken, but we didn't use it. This is a very popular tourist town with a wide variety of hotel options. To compete, Hotel Alpina needs to add a few more touches.

6

Glenn

Nov 30, 2025

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Stayed 1 night

The room was clean and had a nice little deck to sit on. The elevator was broken and we had to walk up 3 flights of stairs to our room. The bed was the most uncomfortable I have ever slept on.... it was like sleeping on springs. The front desk guy was very nice.

10

Michael

Jul 8, 2023

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Stayed 3 nights

The hotel is a traditional wooden building about 10 mins walk from the station, located in a quiet area off the main street. My room was quiet most of the time, until people in other rooms started leaving from 6am. Breakfast was good and is taken in the next-door Tannenhof hotel less than 1 min. walk away. Staff were helpful and pleasant.

6

Paul

Jul 10, 2023

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Stayed 4 nights

Would have given more stars if the reception desk was not in another hotel, if there was a refrigerator and if the hallways actually had lights. Very dark when you enter the hotel. Very few amenities.

8

Kelly

Apr 4, 2024

·

Stayed 1 night

Hotel Alpina is in walking distance of the train station and multiple restaurants and stores, which is convenient. You have to walk on a path off of the street to get there, and I was impressed with how well-lit it was. Unfortunately the hotel itself does not have customer service or a check in desk - we checked in and checked out at the hotel across from it (Hotel Tannenhof), but they make that clear in the check in instructions. This is a good mid-range hotel in Zermatt, surrounded by much more expensive hotels, but still safe/clean and in close proximity to whatever you may want to do in Zermatt. It was suitable for a short stay. The beds are not incredibly comfortable but the hotel is good overall.

6

AYAKA

Jun 25, 2024

·

Stayed 1 night

冷蔵庫とドライヤーがない。エレベーターもないのでキャリーケース大変。チェックインは系列の隣のホテルで行う。テラスがあり朝から気持ちがよかった。駅から近くて便利。

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8

Jackelyn

Jan 4, 2023

·

Stayed 2 nights

Hotel was in a great area and you could see the matterhorn as soon as you stepped outside. Check in was a pain because we arrived late (train issues) and I didn't check my email to see we had to check in at a different hotel. We actually didn't see or interact with anyone from Hotel Alpina the entire time we were there (2 nights). But we didn't have any issues so that's not really a complaint but more of an interesting tidbit. Beds were terrible and pillows were worse. But the room was nice and cute and very clean. Breakfast was at the hotel next door. It was a typical European breakfast but it was good and you had a nice view of the mountain while eating which was cool. Overall I probably wouldn't stay here again but that's literally just because of the beds and pillows because neither of us slept at all. But the place was super cute and in a great location and the price was great.

8

Lynn Juliet

May 20, 2024

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Stayed 1 night

Odd set up - checkin is at another hotel and that isn’t mentioned anywhere when booking. Lift very unreliable), and I had to have my TV repaired. BUT the location is excellent as are the Views

8

Patricia

Jun 27, 2023

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Stayed 2 nights

The hotel was pleasant and quiet. There was only a hand held shower over the bath. Breakfast was served in the sister hotel next door, which was a two minute walk. The buffet breakfast was nice and ample was available and quickly replenished.

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Cleanliness

Rooms are generally clean and well kept, with many comments praising tidiness. A few reports note dust, pests, or broken fixtures.

Related guest reviews

2

George

Jan 2, 2026

·

Stayed 2 nights

unfortunately, my wife and I decided to check out a night early and move on to our next city. This stay was disappointing... we found bugs in the room upon arrival. Our room was dusty, we had to open and shut windows all throughout the night to regulate the room temperature because the room was so hot. Even after turning down the heaters. Our pillows were paper thin, the bath faucet leaked non stop, and a light was burnt out in the bathroom. These inconveniences lead us to check out early. I have messaged the hotel to at least consider a partial refund for our stay.

10

FABIOLA

Mar 6, 2025

·

Stayed 2 nights

Excelente ubicación. Muy céntrico. El personal de recepción muy amable y nos ayudó en todo lo que necesitamos. El cuarto impecable.

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8

Helen

Oct 8, 2025

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Stayed 3 nights

Clean and straight to the point hotel. Excellent location and quite affordabile. Standard rooms have private bathroom.

8

Brooklyn

Mar 28, 2025

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Stayed 6 nights

Super clean and friendly staff. Cleaned rooms every morning and never had any problems. Checking in and out was easy. Well priced

10

Mario Daniel

Jan 21, 2026

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Stayed 4 nights

Atención excelente, limpieza impecable, vista a la montaña parcial pero linda, excelente ubicación.

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8

Van

Oct 14, 2025

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Stayed 1 night

Clean room. Staff is friendly and let us check in early. Thanks

10

Charles

Oct 13, 2025

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Stayed 2 nights

Great place to stay, clean, comfortable, and very helpful staff.

10

Darin

Nov 24, 2024

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Stayed 1 night

Cleanliness and staff are very good.

10

Changbin

Jun 22, 2025

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Stayed 2 nights

Excellent staff, in house breakfast is very much appreciated. Very clean room and seemed newly renovated floor and bathroom with a deep tub and the bed for a youth is excellent and can be put out to the 3rd bed for a family of 4. We loved the hotel.

10

Ching Chia

Dec 17, 2025

·

Stayed 3 nights

客房十分乾淨服務人員也很親切早餐也很豐盛！

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AI-generated summary based on recent guest reviews

Rooms

Rooms are small and simple, some offering balconies or Matterhorn views, with dated decor and minimal in-room amenities (often no kettle or fridge). Noise travels through thin walls, and some guests found beds or pillows uncomfortable.

Related guest reviews

2

George

Jan 2, 2026

·

Stayed 2 nights

unfortunately, my wife and I decided to check out a night early and move on to our next city. This stay was disappointing... we found bugs in the room upon arrival. Our room was dusty, we had to open and shut windows all throughout the night to regulate the room temperature because the room was so hot. Even after turning down the heaters. Our pillows were paper thin, the bath faucet leaked non stop, and a light was burnt out in the bathroom. These inconveniences lead us to check out early. I have messaged the hotel to at least consider a partial refund for our stay.

6

Rosemarie

Sep 3, 2025

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Stayed 1 night

Great location - rooms dusty/ shower curtain broke very easily / no safe or fridge

4

Jaideep

Oct 9, 2025

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Stayed 1 night

Very basic facilities, rickety bed and waferthin pillows, no in-room coffee station/hair dryer etc. The toilet/shower was so small that i had to rotate on the spot to enter exit. Really basic , however location is good. Sister hotel tenerhof is newer and looks better

6

Claire

Oct 6, 2025

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Stayed 2 nights

Fine as a budget short stop, but doesn’t look or smell nice. Hotel is really dated, bathroom is in need of rapid update (shower pressure is good, but that it’s set to hit sideways, about 4 ft off the bath ground level was weird). I spend a lot of time in different hotel beds and can usually sleep anywhere. This mattress was not comfortable and the walls are paper thin. At circa £140 a night, I wanted better than this. Also no tea making facilities available. But, it was clean and well located.

8

Hal

Oct 23, 2025

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Stayed 2 nights

Nice views of the Matterhorn if it’s a clear day

6

Shontelle

Nov 21, 2024

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Stayed 2 nights

Our stay at Hotel Alpina would have been great if the sound insulation in the rooms was better. We heard every single sound of the room above us and unfortunately they did not go to bed until the early hours of the morning which meant even with ear plugs we could not sleep. I wouldn’t recommend staying here for longer than a night unless you can sleep through a lot of noise. Everything else was great. 😊 Pros: comfy beds, nice shower, great location, amazing views, nice staff. Cons: high likelihood of not getting a good nights sleep. No facilities provided to make hot drinks.

10

Alan

Dec 7, 2025

·

Stayed 4 nights

Excellent location in the heart of town. Room comfortable. Only negative was the shower, as the holder for the shower head needed fixing

6

??

Aug 18, 2025

·

Stayed 1 night

私の部屋はバルコニーからマッターホルンが見えて、とてもよかった。バスタブがあったのも嬉しかった。

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8

Milagros Victoria

Oct 23, 2025

·

Stayed 2 nights

Very close to everything! Very convenient. Room is very small for two people, clean and basic.overall location is great.

6

Julia

Aug 31, 2025

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Stayed 1 night

Gorgeous area and sweet hotel but walls paper thin . Two very loud people next door spoiled nights sleep into the early hours . Views from hotel wonderful tho !

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Service

Staff are widely described as friendly and helpful, with occasional early check-in. Check-in runs via the sister Tannenhof hotel and can have limited hours; a few reviews note noisy housekeeping or slow responses to issues.

Related guest reviews

6

Tom

Oct 9, 2025

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Stayed 1 night

Checking in is a problem.Other hotel checkin hours and check out limited. Noise carries between rooms in normal speaking voices.

10

Kevin

Jan 19, 2023

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Stayed 1 night

The actual hotel was very average but I’d like to thank the marvellous receptionist who helped me enormously when I developed a very painful mouth condition.. she organised a doctor and taxi on the spot and a dentist for the next day .. she literally saved my holiday

10

Valeria

Oct 26, 2025

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Stayed 1 night

Staff was friendly and helpful. Views from the hotel were beautiful. Hotel itself was clean.

10

Blesilda

Sep 7, 2025

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Stayed 2 nights

Near the train station, walkable and has friendly staff.

6

Daniel T

Nov 5, 2025

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Stayed 2 nights

The hotel suffers from sending you to a different (much nicer) hotel to check in, and then you have to shamble round the back to a wooden shack. But it's quaint, and the communal space (which you have to discover behind a nondescript door) is it's best but most concealed feature. Noisiest cleaning crew in the world having a reames conversations at 8am though.

8

Kelly

Apr 4, 2024

·

Stayed 1 night

Hotel Alpina is in walking distance of the train station and multiple restaurants and stores, which is convenient. You have to walk on a path off of the street to get there, and I was impressed with how well-lit it was. Unfortunately the hotel itself does not have customer service or a check in desk - we checked in and checked out at the hotel across from it (Hotel Tannenhof), but they make that clear in the check in instructions. This is a good mid-range hotel in Zermatt, surrounded by much more expensive hotels, but still safe/clean and in close proximity to whatever you may want to do in Zermatt. It was suitable for a short stay. The beds are not incredibly comfortable but the hotel is good overall.

8

Van

Oct 14, 2025

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Stayed 1 night

Clean room. Staff is friendly and let us check in early. Thanks

4

Claudine

Jan 4, 2025

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Stayed 3 nights

Walls are very thin, can hear everything from every room. Pillows were non existent. Advised reception of closet not closing and shower not draining properly, no one came to check on our room even though we were told someone would. Disappointing stay. Only positive was the breakfast was very good variety.

10

Charles

Oct 13, 2025

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Stayed 2 nights

Great place to stay, clean, comfortable, and very helpful staff.

8

Scott

Sep 29, 2023

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Stayed 5 nights

A great location, though I will likely not stay here again. Previously, a coffee machine or kettle has been in the room, but not anymore. Primary gripe: housekeeping beginning their day at 07:30 with loud door closing and equipment dropping in the hallways. For the cost of this establishment, a kettle and observed quiet hours are not a tall ask.

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Location

Consistently praised central location within easy walking distance of the train station, lifts, shops, and restaurants. Often quiet while still close to everything.

Related guest reviews

10

Thomas

Feb 5, 2025

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Stayed 3 nights

Great location for a reasonable price. It was about a 15 minute walk to both ski access points.

8

Dario

Feb 17, 2026

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Stayed 1 night

Boa localização, a poucos minutos estação central. Café da manhã bom. Instalações antigas, é uma das partes das janelas estava sem a veneziana, mas ok com as cortinas escureceu bem.

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10

Ted

Feb 3, 2026

·

Stayed 4 nights

Bra läge, god frukost

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8

Amy

Sep 8, 2024

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Stayed 2 nights

Good location close to the Main Street but quiet. Comfortable room with a small balcony. Nice common area.

10

keith

Apr 19, 2025

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Stayed 2 nights

Location was great. Quiet at night

10

Irena

Jun 13, 2024

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Stayed 1 night

Hotel Alpina is pleasant, quiet and centrally located place in Zermatt easy accessible from the train station. The rooms are clean and comfortable. Love the little balcony in each room. Everyone in reception are very helpful and friendly. This place offers everything you need. Wish I could stay there longer!

10

David

Jun 14, 2024

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Stayed 1 night

Wonderful location & staff. Clean and convenient, great value for money. Breakfast was first-rate. Right in the heart and walkable to everything Zermatt.

8

Pemika

Nov 29, 2025

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Stayed 3 nights

Good room with a nice view. The cleaning was good, and it’s not far from shops or restaurants.

10

Alan

Dec 7, 2025

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Stayed 4 nights

Excellent location in the heart of town. Room comfortable. Only negative was the shower, as the holder for the shower head needed fixing

8

Milagros Victoria

Oct 23, 2025

·

Stayed 2 nights

Very close to everything! Very convenient. Room is very small for two people, clean and basic.overall location is great.

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Dining

Breakfast is served next door and is often rated good to excellent with a solid buffet and views, though inclusion varies. Some guests found it basic or not worth paying for.

Related guest reviews

10

Michael

Jul 8, 2023

·

Stayed 3 nights

The hotel is a traditional wooden building about 10 mins walk from the station, located in a quiet area off the main street. My room was quiet most of the time, until people in other rooms started leaving from 6am. Breakfast was good and is taken in the next-door Tannenhof hotel less than 1 min. walk away. Staff were helpful and pleasant.

10

Ted

Feb 3, 2026

·

Stayed 4 nights

Bra läge, god frukost

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10

Susan Helen

Jun 26, 2023

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Stayed 2 nights

What a gem. Fantastic view of the Matterhorn from our little balcony. L9ved the usebof wood throughout. The Nespresso machine was a welcome touch. A very comfortable bed and so good to enjoy a bath for a change. Breakfast was taken at the sister Hotel Tannenhauf just 20 metres away. A superb selection of meats,cheeses,fruit yogurts,breads,juices,hot drinks and a cooked selection too. The breakfast room itself was large and airy giving great views of the surrounding houses and hills and of course the Matterhorn. Ideal location as in a quiet spot just a few minutes walk away from the Matterhorn Museum and shops and bars and a short walk from the train station. Loved our stay here.

6

Jenny

Jul 15, 2022

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Stayed 1 night

Enkelt hotell. Rummet var okej. Frukosten var riktigt dålig - inte värd att betala för.

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6

Stuart

Jul 27, 2025

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Stayed 2 nights

You book in at an adjacent hotel. This is also where breakfast is served. Breakfast is continental with no hot option. We found that perfectly adequate. The hotel itself is a little shabby and run down. But it is very clean. The photos of the hotels rooms are certainly not the room we were in which featured floor to ceiling pine cladding and what appeared to be polystyrene ceiling tiles. There is no kettle or tea making facilities. It's all a bit dated. But let's be honest, we were there 2 nights and it was comfortable enough. We found noise from other residents to be intrusive; slamming doors, raucus laughter late at night/early in the morning and whoever had the room above us seemed intent on moving the furniture about at 5am. None of this is the hotels fault. The shower is the most powerful we've ever had. You could pressure wash a car with it. Overall, it was OK for a couple of days but we wouldn't have wanted to stay much longer.

10

David

Jun 14, 2024

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Stayed 1 night

Wonderful location & staff. Clean and convenient, great value for money. Breakfast was first-rate. Right in the heart and walkable to everything Zermatt.

8

HEATHER

Jan 18, 2023

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Stayed 19,374 nights

It was exactly as advertised. Budget accommodations in the center of Zermatt with an excellent breakfast included.

10

Olivia

Nov 18, 2024

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Stayed 1 night

Friendly staff, nice breakfast, room was spacious, very close to main area of Zermatt

10

ALTUG

Feb 7, 2023

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Stayed 1 night

Delicious buffet breakfast in the neighbour hotel. Clean rooms in an authentic building.

10

Changbin

Jun 22, 2025

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Stayed 2 nights

Excellent staff, in house breakfast is very much appreciated. Very clean room and seemed newly renovated floor and bathroom with a deep tub and the bed for a youth is excellent and can be put out to the 3rd bed for a family of 4. We loved the hotel.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$321
February	$374
March	$290
April	$238
May	$247
June	$222
July	$237
August	$254
September	$233
October	$219
November	$165
December	$332

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22 $342	23 $186	24 $306	25 $350	26 $227
27 $105	28 $256	29 $238	30 $190

Su	Mo	Tu	We	Th	Fr	Sa
				1	2 $200	3 $250
4	5	6 $210	7	8	9 $172	10 $191
11	12 $146	13 $145	14	15	16 $174	17 $191
18 $156	19	20 $156	21 $217	22	23 $252	24 $163
25 $156	26 $156	27 $156	28 $156	29 $156	30 $166	31 $163

Hotel Alpina

Prices for Hotel Alpina

Monthly average prices

About this property

Location

Room options

Standard Double Room

Triple Room

Standard Single Room

Double Room

Single Room with Shared Bathroom

Guest reviews of Hotel Alpina

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Alpina

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