Is parking available at the property?

Parking is not available at the property as Zermatt is a car-free zone. Guests can reach the hotel only by train.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 7:30 AM to 10:00 AM for a fee of approximately CHF 25.00 per person.

Does the property allow pets?

Pets are allowed at the property with a fee of CHF 10.00 per pet, per night. Service animals are exempt from this fee.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 10:00 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Are airport shuttle services available?

Airport shuttle services are not mentioned, but a train station pick-up service is provided at no charge. Guests must contact the property with arrival details before travel.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities. Specific details about room accessibility and pool access features are not provided.

What is the location of the property in relation to key landmarks?

The hotel is located near ski lifts, just steps from Zermatt-Matterhorn Ski Paradise and Zermatt - Furi, approximately 0.1 km from several attractions including Furi Ski Area and Kirchbrücke.

What are the policies for children staying at the property?

Up to 2 children aged 6 years old and younger can stay for free when occupying the parent or guardian's room using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of CHF 80.00 per day, and advance request or confirmation is required for availability. Cribs are not mentioned.

Hotel Bristol in Zermatt - 3 Star Comfort

Average nightly price at Hotel Bristol by month, last 12 months (USD)
Month	Average price
January	$467
February	$472
March	$448
April	$373
May	$344
June	$351
July	$354
August	$349
September	$334
October	$311
November	$290
December	$390

What guests think

Across many reviews, Hotel Bristol is praised for its convenient Zermatt location, friendly and hands-on staff, generous breakfasts, relaxing spa and sauna facilities, and especially the memorable Matterhorn views from rooms and balconies.

Several guests note that some rooms and bathrooms feel small, with a few mentioning narrow showers or slow drainage. While service is largely warm and attentive, occasional complaints cite shuttle communication or availability, a busy check-in, or a brusque breakfast interaction. Overall, expect a comfortable, scenic stay suited to travelers who value mountain views, a walkable base, and welcoming service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews praise the spa and sauna facilities, plus a cozy bar/lounge and useful common areas (e.g., microwave). A station shuttle is available, though one guest found wellness hours less convenient.

Related guest reviews

10

MONICA

Mar 2, 2024

·

Stayed 5 nights

Uma agradável surpresa, localização maravilhosa, limpo, tem um lounge com lareira que é uma delicia de ficar, cafe da manha muito bom, atendimento impecável, eu simplesmente amei

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10

Niall

Aug 14, 2025

·

Stayed 5 nights

Hotel Bristol is a comfortable hotel in the heart of Zermatt, about a 10 or 15 minute walk from the train station but they do offer a shuttle service. Fabulous location with stunning views of the Matterhorn. Very convenient for getting gondolas up the mountains if you’re going hiking. Fantastic breakfast buffet in the morning.

10

woo

Oct 6, 2024

·

Stayed 1 night

Best breakfast and sauna

10

Myriam

Oct 15, 2024

·

Stayed 1 night

This hotel was amazing! The breakfast is one of the best hotel breakfast I’ve ever had and the room was clean and the bathroom had a nice tub. The room had a big patio, and the facilities ( sauna, steam room) were great!

6

Thuy

Oct 26, 2025

·

Stayed 1 night

Front desk staff were so kind and helpful! Spa was a bonus! Rooms were clean and quant. Location was top notch with a great view of the Matterhorn and easy walk to the gondola to get up to the Matterhorn. Very close walk to the main shopping strip, restaurants and bar area. Also really loved the free shuttle service to and from the ZERMATT station. We would stay here again.

10

Michael

Dec 3, 2024

·

Stayed 1 night

Great experience in a location just off the main street but very close to the action. The spa and sauna facilities were a much needed perk on a long trip for the two of us.

10

nicole

Jul 17, 2025

·

Stayed 1 night

This was nicest little chalet hotel with an amazing view of the Matterhorn. The breakfast was amazing, the staff were helpful with recommendations and they even have a little shuttle to take you to the train station! I would definitely recommend this hotel!

10

Semiramis

Mar 23, 2023

·

Stayed 6 nights

Liked the Wellness Area although the hours sometimes weren't convenient; prefer the 1:00 open time. One of the waitresses for breakfast seemed angry when I asked her for more hot coffee. Instead she brought me a cup instead of refilling the carafe (my boys were going to join me later). Very nice otherwise. Thank you,

10

Benoît

May 31, 2025

·

Stayed 2 nights

Le personnel au Bristol est vraiment gentil. La chambre était un peu petite et le plafond bas a fait que je me suis cogné la tête quelques fois... Les saunas sont agréables et l'hotel fournit un espace avec micro-ondes, assiettes, verres et ustensiles, ce qui est pratique.

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10

Evan

Apr 5, 2025

·

Stayed 4 nights

Hotel Bristol really exceeded my expectations. The views, spa, easy access to both the gondola and funnicu

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms and common spaces are consistently described as very clean. One guest reported a minor housekeeping lapse.

Related guest reviews

10

Joel Elijah

Nov 3, 2023

·

Stayed 2 nights

Nice clean hotel, very convenient and reception was very kindful

10

Devang

Oct 2, 2025

·

Stayed 2 nights

Clean room. Great staff.

10

Kimberly

Sep 1, 2025

·

Stayed 2 nights

Clean room, great views, fun spa, amazing breakfasts, location awesome, happy staff

10

Ling Ling

Sep 15, 2024

·

Stayed 2 nights

The reception is helpful and room is clean and comfortable

8

Susan

May 18, 2024

·

Stayed 1 night

Breakfast was amazing. Only minor irritations were a broken trash can in bathroom and food from previous occupants was left in fridge.

10

charina

Aug 16, 2025

·

Stayed 2 nights

Friendly staff, clean and 10 mins walk from the train station. Good breakfast selection. Great experience overall!

10

Denise

Jun 8, 2025

·

Stayed 1 night

This was a wonderful stay with a great view of the Matterhorn. Comfortable bed bathroom, phone charging next to the bed. Little kettle for tea/coffee. Very clean with helpful staff. I don’t think a better view of the Matterhorn.

8

Emily

Sep 27, 2024

·

Stayed 1 night

Beautiful clean room. Delicious breakfast included. The wifi was terrible. It basically could not connect in our room. The only solution staff had was to use the wifi in the lobby. When you’re travelling from another country wifi is a must for planning travel and it is more relaxing to do this in your pjs in bed.

10

Fred

Dec 24, 2024

·

Stayed 5 nights

Very clean, all staff were professional and helpful. Close to everything. Great Hotel!

10

Christine

Jun 9, 2023

·

Stayed 2 nights

Very clean hotel. Great buffet breakfast. Mountain View room was as portrayed - gorgeous view. We liked that the Bristol is a little further from all the shopping. Quieter and a nice little grocery next door.

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AI-generated summary based on recent guest reviews

Rooms

Many rooms feature balconies with striking Matterhorn views and comfortable beds; some are modern and spacious. Several guests remark that room and bathroom sizes can be tight, with a few reports of cramped showers or slow drainage.

Related guest reviews

10

Narissa

Nov 25, 2024

·

Stayed 2 nights

Had a great stay, great location, breakfast was ok. Quiet hotel. Friendly reception and breakfast staff. Everything is walkable and nearby. The only issue I had was on checking out, there was a hotel driver when asked if he was going to station he said no he was going to a shop, so I had to walk 11minutes to station with my luggage, when I reach 8minutes into my walk he was indeed parked by a shop…this upset me as it would have been nice to get a drop close to station as hotel did advise free shuttle service to and from station

10

Sophie

Jun 9, 2025

·

Stayed 1 night

Un hôtel juste parfait ! Nous avons eu une chambre avec balcon, vue sur le Mont Cervin ! Magnifique ! Accueil souriant, chambre moderne, très propre et confortable. Nous reviendrons !

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8

Min Seon

Aug 20, 2025

·

Stayed 1 night

마테호른뷰룸에서 2박 머무르는 동안 황금호른 두번 봤습니다. 멋진 뷰를 룸에서 바로 볼 수 있어서 정말 만족스러웠고 룸 크기는 크지 않지만 불편함은 없었어요. 지하에 공용공간이 있어서 전자레인지, 뜨거운 물, 식수, 얼음까지 자유롭게 이용할 수 있어서 정말 편리했어요. 다만 한가지 좀 불편했던 점은 수업이 약하고 배수가 빨리 안되서 샤워할때 시간이 오래걸린다는게 단점이에요. 그렇지만 직원들도 친절하고 다른 모든것들이 다 만족스러웠기때문에 큰 문제는 없었습니다. 더없이 좋았던 2박, 다시 또 체르마트에 간다면 이곳으로 갈거에요!

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10

Edith

Sep 19, 2025

·

Stayed 2 nights

We had a room with the Matterhorn view and it was amazing. Room was well equipped and very comfortable. Breakfast buffet was delicious.

10

Elmar

May 14, 2025

·

Stayed 2 nights

Gute Lage vom Hotel. Das Bad/WC war sehr klein. Das Frühstück lecker und das Personal sehr freundlich.

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10

Shu Juan

Oct 18, 2025

·

Stayed 2 nights

Hotel with beautiful Matterhorn view, it is just directly in front of the room balcony. Hotel service is good and staff is friendly, always offering help. Location is excellent. Pick up and drop off service is also provided. Highly recommended!!

10

Denise

Jun 8, 2025

·

Stayed 1 night

This was a wonderful stay with a great view of the Matterhorn. Comfortable bed bathroom, phone charging next to the bed. Little kettle for tea/coffee. Very clean with helpful staff. I don’t think a better view of the Matterhorn.

10

Azmee Murat

Jun 19, 2023

·

Stayed 1 night

Love that my room has a balcony and perfect to just sit out during summer and enjoy the fantastic view. The bed was exceptionally comfortable and so was the sofa bed. Great hotel as the room could accommodate my family of 4 (all adults) all together in 1 room. Bit disappointed that i did not get the room with the view of the great Mt Matterhorn. But the room space and the toilet with bath tub made up for it. If i get to visit Zermatt again, Bristol Hotel will be the same choice.

10

Tom

Oct 1, 2025

·

Stayed 3 nights

The room was clean, tidy very spacious and with good and modern standard. There was even a big wardrobe room where we could store all our clothes. We had a lovely and spacious balcony, with chairs, table, blankets and a perfect view of the river and Matterhorn. The staff was very welcoming and helpfull, and served the best breakfast you could ever ask for. The hotel is in walking distance to everything, and just around the corner you can find both a grocery store and a bakery. Would definately recommend hotel Bristol, it is worth every penny. We value high standard, and this hotel tics every box. They even had a little dog in the reception area, the cutest ever.

8

Prasanth

Jul 13, 2025

·

Stayed 1 night

Pros View of matterhorn. Shuttle to railway station . Helpful staff.walkable everywhere incl to gondola.good dining options nearby.good breakfast Coms Small rooms . Shower tap mixer protrudes into the small shower resulting in burns when turning in shower

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Service

Feedback highlights friendly, helpful staff and engaged owners, with thoughtful touches like station pickups and early packed breakfasts. A few guests mention shuttle miscommunication, a busy check-in, or a brusque breakfast interaction.

Related guest reviews

10

Narissa

Nov 25, 2024

·

Stayed 2 nights

Had a great stay, great location, breakfast was ok. Quiet hotel. Friendly reception and breakfast staff. Everything is walkable and nearby. The only issue I had was on checking out, there was a hotel driver when asked if he was going to station he said no he was going to a shop, so I had to walk 11minutes to station with my luggage, when I reach 8minutes into my walk he was indeed parked by a shop…this upset me as it would have been nice to get a drop close to station as hotel did advise free shuttle service to and from station

10

Dr Gary G

Mar 20, 2023

·

Stayed 7 nights

We had 10 in our group and everyone gave the property an A . The Staff is wonderful as is Francis and his wife who are the owners. The entire staff epitomized the meaning of Customer Service from breakfast to midnight. Our group could not have been more satisfied with our entire experience.

6

masako

May 6, 2025

·

Stayed 2 nights

送迎付きと言うけど約束時間から30分待たされた。朝駅迄送ってもらおうとしたら、前日夕方迄に言わないとダメとか、細かい説明何も、なかった。レセプションも、7時半からしか開かないし。もっときちんとした説明が欲しい。

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10

Heidi

Mar 8, 2023

·

Stayed 1 night

Hotel Bristol was beautiful, affordable, close to everything, and had a super friendly staff. The staff was very easy to contact and bent over backwards accommodating me. I will book with them again, and recommend them to everyone!

10

Sonia

Nov 9, 2025

·

Stayed 2 nights

Great place, amazing views, helpful and friendly staff.

10

Fernando

Jan 5, 2026

·

Stayed 2 nights

O hotel é muito bom. Os serviços são excelentes. O serviço de transporte até a estação é super fácil. A equipe é gentil e o café da manhã é perfeito.

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6

Thuy

Oct 26, 2025

·

Stayed 1 night

Front desk staff were so kind and helpful! Spa was a bonus! Rooms were clean and quant. Location was top notch with a great view of the Matterhorn and easy walk to the gondola to get up to the Matterhorn. Very close walk to the main shopping strip, restaurants and bar area. Also really loved the free shuttle service to and from the ZERMATT station. We would stay here again.

10

Micaela

Jan 11, 2023

·

5 stars!!! The staff is absolutely incredible. They are so kind and helpful. The sauna and spa are immaculate and include a Finnish sauna, bio sauna, and 2 steam rooms. The breakfast was delicious and full of soo many options! The hotel is a minute walk from the bus to take you to the ski resort or only a 9 minute walk. The price can not be beat for all the amenities, location and amazing staff. I highly recommend this hotel and will be returning next time I’m in Zermatt!

10

Semiramis

Mar 23, 2023

·

Stayed 6 nights

Liked the Wellness Area although the hours sometimes weren't convenient; prefer the 1:00 open time. One of the waitresses for breakfast seemed angry when I asked her for more hot coffee. Instead she brought me a cup instead of refilling the carafe (my boys were going to join me later). Very nice otherwise. Thank you,

10

Christopher

Feb 9, 2026

·

Stayed 5 nights

Great staff, great location, great food

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AI-generated summary based on recent guest reviews

Location

Convenient, walkable base near buses, gondolas and Zermatt’s main streets, with some rooms benefitting from quieter spots just off the center. Expect a 10–15 minute walk to the train station if not using the shuttle.

Related guest reviews

10

Niall

Aug 14, 2025

·

Stayed 5 nights

Hotel Bristol is a comfortable hotel in the heart of Zermatt, about a 10 or 15 minute walk from the train station but they do offer a shuttle service. Fabulous location with stunning views of the Matterhorn. Very convenient for getting gondolas up the mountains if you’re going hiking. Fantastic breakfast buffet in the morning.

10

JOSE LUIS

Jun 21, 2025

·

Stayed 3 nights

Excelente ubicación para recorrer caminando el centro de Zermatt y llegar a la estación para subir el Matterhorn. Excelent location to get to Zermatt downtown and cable station to Matterhorn mountain Ausgezeichnete Lage, um zu Fuß ins Zentrum von Zermatt und zur Matterhornstation zu gelangen.

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10

Bin

Jun 9, 2025

·

Stayed 3 nights

Location is good and from our balcony on 3rd floor we can see the Matterhorn. The property also serves a good breakfast. The bus stop is just across the street from the hotel.

10

Amber

May 6, 2025

·

Stayed 1 night

I would highly recommend this hotel. Conveniently located and 10mins walk from train station and shopping area and restaurants. We had a great view of the Matterhorn from our bedroom. Thank you Bristol Hotel for that.

6

Thuy

Oct 26, 2025

·

Stayed 1 night

Front desk staff were so kind and helpful! Spa was a bonus! Rooms were clean and quant. Location was top notch with a great view of the Matterhorn and easy walk to the gondola to get up to the Matterhorn. Very close walk to the main shopping strip, restaurants and bar area. Also really loved the free shuttle service to and from the ZERMATT station. We would stay here again.

10

Michael

Dec 3, 2024

·

Stayed 1 night

Great experience in a location just off the main street but very close to the action. The spa and sauna facilities were a much needed perk on a long trip for the two of us.

10

Bareun

Jun 16, 2025

·

Stayed 2 nights

마테호른 뷰 객실에 묵으시면 침대에 누워서 이불덮고 황금마테호른 직관 가능합니다. 룸이 매우 깨끗하고 샤워할때 온수가 신기할 정도로 빨리 나옵니다. 고르너그라트역 수네가 둘다 도보 10분이면 충분하고, 짐들고 오갈때는 픽업 샌딩 다 가능해서 편리했습니다. 조식도 만족스럽습니다. 낮에 하이킹 열심히 하고 저녁에 사우나 이용할수 있는것도 굉장히 만족스러웠습니다. 꼭 이용해보세요~

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10

Jacob

Apr 18, 2024

·

Stayed 2 nights

It's a fantastic little hotel, location was great, staffs were friendly, especially Karolina. We enjoyed our stay at Zermatt, woke up to the beautiful view of golden Matterhorn. Will definitely be back if we ever visit Zermatt again.

8

stanley

Sep 18, 2023

·

Stayed 1 night

Good location to tour around all attractions

10

Christine

Jun 9, 2023

·

Stayed 2 nights

Very clean hotel. Great buffet breakfast. Mountain View room was as portrayed - gorgeous view. We liked that the Bristol is a little further from all the shopping. Quieter and a nice little grocery next door.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is widely praised for quality and variety, and staff can prepare early takeaway breakfasts. One guest mentioned needing to cook eggs or waffles, and another found breakfast just OK; the hotel bar also served a good dinner.

Related guest reviews

10

Daniel

Feb 18, 2026

·

Stayed 1 night

I had a very good dinner with a perfect service at the hotel bar.

10

Niall

Aug 14, 2025

·

Stayed 5 nights

Hotel Bristol is a comfortable hotel in the heart of Zermatt, about a 10 or 15 minute walk from the train station but they do offer a shuttle service. Fabulous location with stunning views of the Matterhorn. Very convenient for getting gondolas up the mountains if you’re going hiking. Fantastic breakfast buffet in the morning.

8

CS

May 25, 2025

·

Stayed 2 nights

Balcony has a good view of Matterhorn and rooms are clean. Breakfast was good but need to cook your own eggs and waffles 🙂

10

Edith

Sep 19, 2025

·

Stayed 2 nights

We had a room with the Matterhorn view and it was amazing. Room was well equipped and very comfortable. Breakfast buffet was delicious.

10

woo

Oct 6, 2024

·

Stayed 1 night

Best breakfast and sauna

10

Greg

Jan 8, 2024

·

Stayed 2 nights

Highly recommended. Staff was great, food was great, comfortable room and ease access to to chair lifts, hiking trails, shops and restaurants. They even made a bag breakfast the night before we left as we were leaving early and would miss breakfast. This is the quality you get when the owners are invested in the guests and are there working. Thanks for the memorable stay, we will be recommending your place to others.

10

Tom

Oct 1, 2025

·

Stayed 3 nights

The room was clean, tidy very spacious and with good and modern standard. There was even a big wardrobe room where we could store all our clothes. We had a lovely and spacious balcony, with chairs, table, blankets and a perfect view of the river and Matterhorn. The staff was very welcoming and helpfull, and served the best breakfast you could ever ask for. The hotel is in walking distance to everything, and just around the corner you can find both a grocery store and a bakery. Would definately recommend hotel Bristol, it is worth every penny. We value high standard, and this hotel tics every box. They even had a little dog in the reception area, the cutest ever.

10

nicole

Jul 17, 2025

·

Stayed 1 night

This was nicest little chalet hotel with an amazing view of the Matterhorn. The breakfast was amazing, the staff were helpful with recommendations and they even have a little shuttle to take you to the train station! I would definitely recommend this hotel!

10

Veronica

Jul 10, 2023

·

Stayed 1 night

Such a great stay! The staff went above and beyond. The beds were very comfortable, amazing views, and huge, delicious breakfast! Would definitely stay again!

10

Ben

Sep 4, 2025

·

Stayed 1 night

The staff were very nice and packed us a breakfast when we told them we were checking out early.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6 $195	7
8 $186	9 $186	10 $185	11 $185	12 $208	13 $302	14 $467
15 $207	16 $286	17 $241	18 $321	19 $301	20 $276	21
22 $262	23 $277	24 $277	25 $283	26 $247	27	28
29 $313	30 $313

Su	Mo	Tu	We	Th	Fr	Sa
		1 $350	2 $330	3 $417	4	5
6 $453	7 $445	8 $406	9 $554	10 $445	11	12
13 $311	14	15 $345	16 $462	17 $406	18 $546	19
20 $569	21 $642	22 $688	23 $807	24	25	26
27	28	29	30	31 $2,437

Hotel Bristol

Prices for Hotel Bristol

Monthly average prices

About this property

Location

Room options

Double Room, Mountain View (Matterhorn)

Deluxe Double Room (Matterhorn View)

Superior Double Room, Mountain View (Matterhorn)

Standard Single Room, Mountain View

Quadruple Room, Mountain View

Single Room, 1 Queen Bed

Triple Room, Mountain View

Superior Double Room, Mountain View

Double Room, Mountain View

Guest reviews of Hotel Bristol

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Bristol

Prices for upcoming dates