Name: Hotel Pollux
Address: Bahnhofstrasse 28, Zermatt City Centre, Zermatt, Switzerland, Zermatt, Visp District, Switzerland
Rating: 9.2

Guest reviews

9.2

Superb

Based on 407 verified reviews

Facilities

9.3

Cleanliness

9.5

Rooms

9.2

Service

9.3

Location

9.3

Dining

9.2

Who stays here?

Business

6%

Couple

32%

Family

40%

Group

13%

Solo

6%

10

Ivelisse

Apr 26, 2026

·

Stayed 1 night

Beautiful cozy hotel in a great location. We really enjoyed our stay. Highly recommend.

10

Aleksandra

Mar 22, 2026

·

Stayed 7 nights

Clean and fresh room, a very nice spa area, and excellent breakfast and service. Despite being located on the main street, it was very quiet at night. Only 3 minutes from the train station and right in the center of everything. The hotel also offers a very spacious ski room, which is perfect for winter stays, as well as a billiard table for those who enjoy playing. There is also a restaurant and bar at the hotel - one of the best in the village. We would definitely come back!

10

Thomas

Feb 15, 2026

·

Stayed 7 nights

Friendly reception, great location, excellent restaurant and lobby bar service. Breakfast staff could have been more friendly and welcoming however.

10

jody

Jan 26, 2026

·

Stayed 6 nights

All of the above. Nice hotel situated in the heart of downtown.

10

Ai

Jan 11, 2026

·

Stayed 3 nights

Very comfy and good quality beddings Nice room with city view Very nice staff and amenities Overall A+

Bahnhofstrasse 28, Zermatt City Centre, Zermatt, Switzerland

Location

The Pollux is centrally located in Zermatt, a 4-minute walk from Matterhorn Museum and 12 minutes by foot from Zermatt-Furi Gondola. This family-friendly hotel is 0.1 mi (0.1 km) from Zermatt-Matterhorn Ski Paradise and 0.1 mi (0.1 km) from Zermatt - Furi.

Zermatt-Matterhorn Ski Paradise(0.1 miles)

Zermatt Visitor Center(0.1 miles)

Zermatt - Furi(0.2 miles)

Furi - Riffelberg(0.2 miles)

Furi Ski Area(0.2 miles)

Matterhorn Museum(0.2 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 22:00

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Nearby parking is available for CHF 20 per day, located approximately 49213 ft away. Reservations are not mentioned as required.

A complimentary buffet breakfast is served daily from 7:30 AM to 10:30 AM.

No pets and no service animals are allowed at this property.

Check-in is from 3:00 PM to 10:00 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request, subject to availability.

A roundtrip airport shuttle is available for a surcharge, but specific pricing details are not provided. Guests can arrange the transfer by contacting the hotel.

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details about bathrooms and pool access features are not mentioned.

The hotel is centrally located in Zermatt, a 4-minute walk from the Matterhorn Museum and 12 minutes by foot from the Zermatt-Furi Gondola. It is also 0.1 km from Zermatt-Matterhorn Ski Paradise.

One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. The hotel has family rooms available, subject to availability.

The hotel offers rollaway beds for a fee of CHF 45 per night, and advance request or confirmation is required. Information about cribs is not provided.

Hotel Pollux

Amenities

Property description