Hotel ZERMAMA Zermatt
$457
/ night
Avg. for September
Prices for Hotel ZERMAMA Zermatt
Select dates to see prices and availability
$457
/ night
Avg. for September
Monthly average prices
Nightly prices at Hotel ZERMAMA Zermatt average $360 in November, the cheapest month, and $823 in February, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $695 |
| February | $823 |
| March | $622 |
| April | $461 |
| May | $450 |
| June | $442 |
| July | $446 |
| August | $419 |
| September | $457 |
| October | $395 |
| November | $360 |
| December | $654 |
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Sep · $457
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Most expensive: February (~$823)
Cheapest: November (~$360)
About this property
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services. Additional features at this Art Deco hotel include ski storage and a fireplace in the lobby.
Amenities
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services. Additional features at this Art Deco hotel include ski storage and a fireplace in the lobby.
Business amenities
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and multilingual staff. A train station pick-up service is available for a surcharge.
Dining
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:00 AM to noon for a fee.
Rooms
Treat yourself to a stay in one of the 29 guestrooms, featuring heated floors. Complimentary wireless internet access is available to keep you connected. Conveniences include phones, as well as safes and minibars.
Location
You'll be centrally located in Zermatt with a stay at Hotel ZERMAMA Zermatt, you'll be 14 minutes by foot from Zermatt-Furi Gondola. This hotel is within the vicinity of Matterhorn Glacier Ride and Klein Matterhorn Cable Car.
What's nearby
Zermatt-Matterhorn Ski Paradise(0.1 miles)
Zermatt–Sunnegga Funicular(0.1 miles)
Zermatt Visitor Center(0.3 miles)
Tour Monte Rosa(0.3 miles)
St. Mauritius Church(0.3 miles)
Kirchbrücke(0.3 miles)
Matterhorn Museum(0.3 miles)
Mountaineers Cemetery(0.3 miles)
Zermatt - Furi(0.3 miles)
Furi Ski Area(0.3 miles)
Furi - Riffelberg(0.3 miles)
Zermatt-Furi Gondola(0.7 miles)
Forest Fun Park(0.9 miles)
Sunnegga Ski Resort(1.1 miles)
Sunnegga Paradise - Blauherd Cable Car(1.3 miles)
Sion (SIR)(48.6 miles)
Geneva International Airport (GVA)(146.9 miles)
Restaurant
Non-Smoking Rooms
Babysitting / Child Services
Room Service
Tour Desk
Tennis Courts
Location
Matterstrasse 23, Zermatt, Switzerland
Zermatt-Matterhorn Ski Paradise (0.1 miles)
Zermatt–Sunnegga Funicular (0.1 miles)
Zermatt Visitor Center (0.3 miles)
Tour Monte Rosa (0.3 miles)
St. Mauritius Church (0.3 miles)
Kirchbrücke (0.3 miles)
Room options
3
Mama's Double Matterhorn
Room details
2 Twin Beds
Sleeps 2
237 ft²
BalconyHeated FloorHeatingWi-Fi (Free)
4
Pool Position Spa
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 4
Heated FloorHeatingWi-Fi (Free)Outdoor Private Spa TubPrivate Spa Tub
5
Mama's Doppel L
Room details
2 Twin Beds
Sleeps 2
291 ft²
BalconyBalcony or TerraceHeated FloorHeatingWi-Fi (Free)
4
Mama's Pool
Room details
1 King Bed
Sleeps 2
269 ft²
BalconyHeated FloorHeatingWi-Fi (Free)Private Spa TubRooftop Private Spa Tub
2
Mama's Double
Room details
2 Twin Beds
Sleeps 2
183 ft²
Heated FloorHeatingWi-Fi (Free)
3
Mama's Single
Room details
1 Twin Bed
129 ft²
Heated FloorHeatingWi-Fi (Free)
7
Sweet Matterhorn
Room details
2 Twin Beds
and 1 Sofa Bed
Sleeps 4
484 ft²
BalconyHeated FloorHeatingWi-Fi (Free)
Guest reviews of Hotel ZERMAMA Zermatt
9.3
Superb
Based on 324 verified reviews
Who stays here?
Couple
42%
Family
27%
Group
19%
Solo
10%
What guests think
AI-generated summary based on recent guest reviews
Hotel ZERMAMA Zermatt earns strong praise for its walkable location near trains and lifts, friendly staff, modern rooms with balconies, and Matterhorn views, though several guests note compact room sizes and the absence of air conditioning.
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What guests think
Hotel ZERMAMA Zermatt earns strong praise for its walkable location near trains and lifts, friendly staff, modern rooms with balconies, and Matterhorn views, though several guests note compact room sizes and the absence of air conditioning.
The on-site restaurant and bar are widely appreciated for quality and atmosphere, while breakfast is generally liked despite a few reports of inconsistent service. Some guests mentioned construction noise in the morning or loud music outside on certain evenings, while others appreciated the convenient station shuttle. Expect a contemporary boutique stay that prioritizes hospitality and convenience.
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AI-generated summary based on recent guest reviews
Facilities
On-site restaurant and bar with an outdoor terrace create a pleasant atmosphere, and several guests used the complimentary shuttle to and from the train station.
Related guest reviews
10
Jennifer
May 16, 2025
·
Stayed 1 night
Beautiful hotel, very cute room. Front desk walked me up to my room and showed me around. Attached restaurant was open late and had good food. Had a wonderful experience.
Beautiful hotel, very cute room. Front desk walked me up to my room and showed me around. Attached restaurant was open late and had good food. Had a wonderful experience.
10
Rebecca
Jun 10, 2025
·
Stayed 1 night
We LOVED Hotel Zermama! The worst part of our stay was that we were only there for one night. It was clean, the staff was friendly, it was a great location, and they even provided free transportation to the train station in the morning. I would stay there again in a heartbeat.
We LOVED Hotel Zermama! The worst part of our stay was that we were only there for one night. It was clean, the staff was friendly, it was a great location, and they even provided free transportation to the train station in the morning. I would stay there again in a heartbeat.
10
Ann
Sep 10, 2025
·
Stayed 2 nights
We had a great stay here. The staff was courteous and professional. The room was very stylish and cozy. A bit of a squeeze trying to open two large check in suitcases, but overall a great room. The rainfall shower head was fantastic and the hairdryer is actually strong unlike other hotels. There is no AC, but you can crack open the main windows to let in the crisp mountain air. We didn’t know until the end of our stay, but there is a hotel shuttle to and from the train station. There is a phone kiosk near the pretzel shop at the train station where you can call the hotel for a complimentary pick up. Great views of the Matterhorn and located across the street from the Sunnega funicular where you can ride up to the top for a nice hike around the five lakes. We’d stay here again!
We had a great stay here. The staff was courteous and professional. The room was very stylish and cozy. A bit of a squeeze trying to open two large check in suitcases, but overall a great room. The rainfall shower head was fantastic and the hairdryer is actually strong unlike other hotels. There is no AC, but you can crack open the main windows to let in the crisp mountain air. We didn’t know until the end of our stay, but there is a hotel shuttle to and from the train station. There is a phone kiosk near the pretzel shop at the train station where you can call the hotel for a complimentary pick up. Great views of the Matterhorn and located across the street from the Sunnega funicular where you can ride up to the top for a nice hike around the five lakes. We’d stay here again!
10
Wayne
Jun 4, 2024
·
Stayed 2 nights
We enjoyed our our stay at the Hotel Zermama. This is a classy hotel with very nice modern rooms located over the sounds of a tranquil river and a 9 minute walk to Zermatt’s main street and train station. The location is walkable to Zermatt’s train excursions. Call from the the hotel directory at the train station and they will come and pick you up. The restaurant is very nice for for breakfast, lunch, and dinner. The outside setting for drinks is wonderful. The fake fur bear ropes are so cool to enjoy sitting out on their balcony. The friendly staff is excellent and will offer good suggestions for thing to do. Internet was good. We like the romantic soft lighting and fire glowing (TV screen saver) adding to the warm cosy decor. The full length windows and large balcony added to a spacial feeling.
We enjoyed our our stay at the Hotel Zermama. This is a classy hotel with very nice modern rooms located over the sounds of a tranquil river and a 9 minute walk to Zermatt’s main street and train station. The location is walkable to Zermatt’s train excursions. Call from the the hotel directory at the train station and they will come and pick you up. The restaurant is very nice for for breakfast, lunch, and dinner. The outside setting for drinks is wonderful. The fake fur bear ropes are so cool to enjoy sitting out on their balcony. The friendly staff is excellent and will offer good suggestions for thing to do. Internet was good. We like the romantic soft lighting and fire glowing (TV screen saver) adding to the warm cosy decor. The full length windows and large balcony added to a spacial feeling.
10
Lucille
Dec 17, 2024
·
Stayed 1 night
We were upgraded to the Matterhorn suite. It was very large with two full bathrooms and separate bedroom and living room. The balcony was wonderful. The set up for cheese fondue on the balcony with the very warm faux fur robes was perfect. My husband and I really enjoyed this magical experience.
We were upgraded to the Matterhorn suite. It was very large with two full bathrooms and separate bedroom and living room. The balcony was wonderful. The set up for cheese fondue on the balcony with the very warm faux fur robes was perfect. My husband and I really enjoyed this magical experience.
10
Dr. Ken
May 7, 2025
·
Stayed 2 nights
Fantastic experience. Great location, new and clean, great vibe in the bar and outdoor patio. Bistro dining interesting varied menu and nicely prepared with good wine selections. Staff was 110% incredible from train station pickup, bar staff, and GM. Highly recommended as a frequent traveler.
Fantastic experience. Great location, new and clean, great vibe in the bar and outdoor patio. Bistro dining interesting varied menu and nicely prepared with good wine selections. Staff was 110% incredible from train station pickup, bar staff, and GM. Highly recommended as a frequent traveler.
10
Wilson
Jul 17, 2025
·
Stayed 4 nights
Es un excelente hotel, muy bonito cómodo y muy bien ubicado. El restaurante es muy bueno.
Es un excelente hotel, muy bonito cómodo y muy bien ubicado. El restaurante es muy bueno.
10
SILVANA
May 25, 2025
·
Stayed 2 nights
Hotel muito bem localizado e limpo. Dava de fazer tudo a pé. Apenas achamos pequeno e que faltou local para tomar um drink a noite. Porém, a cidade é pequena e não costumam tomar esse drink antes de dormir, então acredito que não tenham hotéis maiores nessa localização tão boa. Super recomendo!
Hotel muito bem localizado e limpo. Dava de fazer tudo a pé. Apenas achamos pequeno e que faltou local para tomar um drink a noite. Porém, a cidade é pequena e não costumam tomar esse drink antes de dormir, então acredito que não tenham hotéis maiores nessa localização tão boa. Super recomendo!
10
Tama
Oct 1, 2025
·
Stayed 2 nights
Zermama was a highlight of our trip to Switzerland. The entire staff was wonderful and attentive. Our room had an unbelievable view of the Matterhorn. We happily donned the fake fur coats to sit on our balcony and enjoy coffee in the morning as Zermatt came alive. We ate in the restaurant and found the food to be excellent. Transportation was provided to and from the train station (thank you to our driver!), which is walkable but we did not want to manage suitcases for that distance. The front desk staff were informative and we especially enjoyed meeting the little dog who spends his days in the office. We hope to visit again and highly recommend ZerMama
Zermama was a highlight of our trip to Switzerland. The entire staff was wonderful and attentive. Our room had an unbelievable view of the Matterhorn. We happily donned the fake fur coats to sit on our balcony and enjoy coffee in the morning as Zermatt came alive. We ate in the restaurant and found the food to be excellent. Transportation was provided to and from the train station (thank you to our driver!), which is walkable but we did not want to manage suitcases for that distance. The front desk staff were informative and we especially enjoyed meeting the little dog who spends his days in the office. We hope to visit again and highly recommend ZerMama
8
THOMAS
Jan 6, 2026
·
Stayed 2 nights
Easy going hotel for easy going people, in a location close to bus, train and cable cars. Rooms are clean and modern and cozy. Breakfast is good, staff is friendly and helpful. Every evening, for some reasons, a party with overly loud music takes place right in front of the hotel. So no way to relax in the lobby or in the rooms above. Having a coworking space is a great idea, for people who are able to work focused around playing children and other guests enjoying a meal at the same place.
Easy going hotel for easy going people, in a location close to bus, train and cable cars. Rooms are clean and modern and cozy. Breakfast is good, staff is friendly and helpful. Every evening, for some reasons, a party with overly loud music takes place right in front of the hotel. So no way to relax in the lobby or in the rooms above. Having a coworking space is a great idea, for people who are able to work focused around playing children and other guests enjoying a meal at the same place.
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AI-generated summary based on recent guest reviews
Cleanliness
Rooms and common areas are repeatedly described as very clean and well maintained.
Related guest reviews
10
Tushar
Mar 30, 2024
·
Stayed 1 night
Great place !! Awesome location and everything is brand new. Excellent customer service
Great place !! Awesome location and everything is brand new. Excellent customer service
10
JI HYE
Oct 30, 2025
·
Stayed 2 nights
체르마트역과 체르마트 전망대 산악열차 역에서 가까워서 이동하기 편했습니다. 식당,Bar가 많은 골목이 아니여서 굉장히 조용했고 마테호른 일출포인트인 키르히다리와 도보 5~6분 거리로 가까워서 좋았습니다. 체크인을 도와준 직원뿐만 아니라 호텔내에서 만나는 모든직원분들 얼굴에 항상 밝은 미소가 있었고 너무나 친절했습니다. 체크아웃하는 날 7시 4분 기차를 타야해서 일찍 내려갔다가 7시부터 데스크 오픈이라는 문구를 보고 당황했는데 청소하시는 직원분께 상황 설명 드렸더니 직원분이 데스크직원분께 전화드렸고 체크아웃을 도와주실 직원분이 이른아침부터 저때문이 헐레벌떡 뛰어와서 늦지 않게 체크아웃을 도와주셨습니다. 너무 감사하고 너무 죄송하다고 말씀드렸더니 숨차 하시면서도 밝게 웃으시며 괜찮다고 말씀해주시는데 더더욱 감사했습니다. 룸 청결 상태는 완벽했고 욕실이나 룸 시설을 이용하는데 아무런 불편함이 없었습니다.룸과 발코니의 인테리어도 너무 예뻤고 발코니에는 테이블과 의자,지붕이 있어서 눈이나 비가 와도 마테호른을 바라보며 퐁듀나 커피한잔 즐기기에 더없이 좋았습니다.다음에 체르마트를 간다면 꼭 다시 이용하려고 호텔이름과 제가 묵었던 방 번호를 사진찍어올 정도로 너무 완벽하고 만족했던 호텔이었습니다. 완벽한 컨디션으로 체르마트의 일정에 행복한 추억을 더해준 호텔과 직원분들께 진짜 감사드립니다
체르마트역과 체르마트 전망대 산악열차 역에서 가까워서 이동하기 편했습니다. 식당,Bar가 많은 골목이 아니여서 굉장히 조용했고 마테호른 일출포인트인 키르히다리와 도보 5~6분 거리로 가까워서 좋았습니다. 체크인을 도와준 직원뿐만 아니라 호텔내에서 만나는 모든직원분들 얼굴에 항상 밝은 미소가 있었고 너무나 친절했습니다. 체크아웃하는 날 7시 4분 기차를 타야해서 일찍 내려갔다가 7시부터 데스크 오픈이라는 문구를 보고 당황했는데 청소하시는 직원분께 상황 설명 드렸더니 직원분이 데스크직원분께 전화드렸고 체크아웃을 도와주실 직원분이 이른아침부터 저때문이 헐레벌떡 뛰어와서 늦지 않게 체크아웃을 도와주셨습니다. 너무 감사하고 너무 죄송하다고 말씀드렸더니 숨차 하시면서도 밝게 웃으시며 괜찮다고 말씀해주시는데 더더욱 감사했습니다. 룸 청결 상태는 완벽했고 욕실이나 룸 시설을 이용하는데 아무런 불편함이 없었습니다.룸과 발코니의 인테리어도 너무 예뻤고 발코니에는 테이블과 의자,지붕이 있어서 눈이나 비가 와도 마테호른을 바라보며 퐁듀나 커피한잔 즐기기에 더없이 좋았습니다.다음에 체르마트를 간다면 꼭 다시 이용하려고 호텔이름과 제가 묵었던 방 번호를 사진찍어올 정도로 너무 완벽하고 만족했던 호텔이었습니다. 완벽한 컨디션으로 체르마트의 일정에 행복한 추억을 더해준 호텔과 직원분들께 진짜 감사드립니다
10
Rebecca
Jun 10, 2025
·
Stayed 1 night
We LOVED Hotel Zermama! The worst part of our stay was that we were only there for one night. It was clean, the staff was friendly, it was a great location, and they even provided free transportation to the train station in the morning. I would stay there again in a heartbeat.
We LOVED Hotel Zermama! The worst part of our stay was that we were only there for one night. It was clean, the staff was friendly, it was a great location, and they even provided free transportation to the train station in the morning. I would stay there again in a heartbeat.
10
Dr. Ken
May 7, 2025
·
Stayed 2 nights
Fantastic experience. Great location, new and clean, great vibe in the bar and outdoor patio. Bistro dining interesting varied menu and nicely prepared with good wine selections. Staff was 110% incredible from train station pickup, bar staff, and GM. Highly recommended as a frequent traveler.
Fantastic experience. Great location, new and clean, great vibe in the bar and outdoor patio. Bistro dining interesting varied menu and nicely prepared with good wine selections. Staff was 110% incredible from train station pickup, bar staff, and GM. Highly recommended as a frequent traveler.
10
SILVANA
May 25, 2025
·
Stayed 2 nights
Hotel muito bem localizado e limpo. Dava de fazer tudo a pé. Apenas achamos pequeno e que faltou local para tomar um drink a noite. Porém, a cidade é pequena e não costumam tomar esse drink antes de dormir, então acredito que não tenham hotéis maiores nessa localização tão boa. Super recomendo!
Hotel muito bem localizado e limpo. Dava de fazer tudo a pé. Apenas achamos pequeno e que faltou local para tomar um drink a noite. Porém, a cidade é pequena e não costumam tomar esse drink antes de dormir, então acredito que não tenham hotéis maiores nessa localização tão boa. Super recomendo!
10
Jeri
Sep 11, 2023
·
Stayed 1 night
Beautiful view and room, easy check in, very clean, wish we could have stayed longer!
Beautiful view and room, easy check in, very clean, wish we could have stayed longer!
10
Bolt
Oct 28, 2024
·
Stayed 1 night
Excellent room: good size, clean, and well-equipped. The location is within walking distance from the train station, and Matterhorn. The staff are friendly and very helpful.
Excellent room: good size, clean, and well-equipped. The location is within walking distance from the train station, and Matterhorn. The staff are friendly and very helpful.
8
THOMAS
Jan 6, 2026
·
Stayed 2 nights
Easy going hotel for easy going people, in a location close to bus, train and cable cars. Rooms are clean and modern and cozy. Breakfast is good, staff is friendly and helpful. Every evening, for some reasons, a party with overly loud music takes place right in front of the hotel. So no way to relax in the lobby or in the rooms above. Having a coworking space is a great idea, for people who are able to work focused around playing children and other guests enjoying a meal at the same place.
Easy going hotel for easy going people, in a location close to bus, train and cable cars. Rooms are clean and modern and cozy. Breakfast is good, staff is friendly and helpful. Every evening, for some reasons, a party with overly loud music takes place right in front of the hotel. So no way to relax in the lobby or in the rooms above. Having a coworking space is a great idea, for people who are able to work focused around playing children and other guests enjoying a meal at the same place.
10
Marion
May 1, 2025
·
Stayed 1 night
Megaaa Unterkunft! Alles sehr hochwertig eingerichtet und sehr sauber! Frühstück für 25 CHF je Person hinzu buchbar. Liegt sehr zentral. Bahnhof ist zu Fuß in 5 min erreichbar.
Megaaa Unterkunft! Alles sehr hochwertig eingerichtet und sehr sauber! Frühstück für 25 CHF je Person hinzu buchbar. Liegt sehr zentral. Bahnhof ist zu Fuß in 5 min erreichbar.
10
Mike
Aug 17, 2024
·
Stayed 2 nights
Nice clean hotel and the staff were very friendly and helpful. Food was very good in the hotel restaurant.
Nice clean hotel and the staff were very friendly and helpful. Food was very good in the hotel restaurant.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are modern, stylish, and comfortable, many with balconies and Matterhorn views; however, several guests found them compact and note there is no air conditioning, with occasional temperature control challenges.
Related guest reviews
8
Marcos G.
May 4, 2025
·
Stayed 1 night
Great place. It does not have an AC but you can leave the window open and it gets chilly.
Great place. It does not have an AC but you can leave the window open and it gets chilly.
10
Ann
Sep 10, 2025
·
Stayed 2 nights
We had a great stay here. The staff was courteous and professional. The room was very stylish and cozy. A bit of a squeeze trying to open two large check in suitcases, but overall a great room. The rainfall shower head was fantastic and the hairdryer is actually strong unlike other hotels. There is no AC, but you can crack open the main windows to let in the crisp mountain air. We didn’t know until the end of our stay, but there is a hotel shuttle to and from the train station. There is a phone kiosk near the pretzel shop at the train station where you can call the hotel for a complimentary pick up. Great views of the Matterhorn and located across the street from the Sunnega funicular where you can ride up to the top for a nice hike around the five lakes. We’d stay here again!
We had a great stay here. The staff was courteous and professional. The room was very stylish and cozy. A bit of a squeeze trying to open two large check in suitcases, but overall a great room. The rainfall shower head was fantastic and the hairdryer is actually strong unlike other hotels. There is no AC, but you can crack open the main windows to let in the crisp mountain air. We didn’t know until the end of our stay, but there is a hotel shuttle to and from the train station. There is a phone kiosk near the pretzel shop at the train station where you can call the hotel for a complimentary pick up. Great views of the Matterhorn and located across the street from the Sunnega funicular where you can ride up to the top for a nice hike around the five lakes. We’d stay here again!
10
Mary
Sep 7, 2025
·
Stayed 1 night
Room is very small! Small space to walk around the bed
Room is very small! Small space to walk around the bed
10
Aubrey
Jun 12, 2024
·
Stayed 2 nights
Enjoyable stay at Zermama! The room was really nice, feels like you’re staying in a cabin. We happened to be there during a warm period and rooms don’t have AC but you can open windows to keep air moving. However there is construction happening nearby so if you are a light sleeper expect to be woken up around 7am from the noise. Hotel is pretty close to the main train stations, and main road. Overall, I would stay here again!
Enjoyable stay at Zermama! The room was really nice, feels like you’re staying in a cabin. We happened to be there during a warm period and rooms don’t have AC but you can open windows to keep air moving. However there is construction happening nearby so if you are a light sleeper expect to be woken up around 7am from the noise. Hotel is pretty close to the main train stations, and main road. Overall, I would stay here again!
10
Bruce
Jul 7, 2025
·
Stayed 1 night
My wife and I loved this hotel and would stay here again in a heartbeat! Beautiful room, incredible amenities, beautiful balcony overlooking the river, which was great to hear at night through the open door. We look forward to coming back.
My wife and I loved this hotel and would stay here again in a heartbeat! Beautiful room, incredible amenities, beautiful balcony overlooking the river, which was great to hear at night through the open door. We look forward to coming back.
6
MIN AH
Oct 8, 2025
·
Stayed 1 night
역이 가깝고 버스 정류장도 바로 앞에 있어 편리합니다. 그러나 객실이 (싱글룸임을 고려한다 해도) 너무 좁았습니다.
역이 가깝고 버스 정류장도 바로 앞에 있어 편리합니다. 그러나 객실이 (싱글룸임을 고려한다 해도) 너무 좁았습니다.
8
Anderson
Dec 10, 2025
·
Stayed 1 night
Quarto pequeno.
Quarto pequeno.
10
Tama
Oct 1, 2025
·
Stayed 2 nights
Zermama was a highlight of our trip to Switzerland. The entire staff was wonderful and attentive. Our room had an unbelievable view of the Matterhorn. We happily donned the fake fur coats to sit on our balcony and enjoy coffee in the morning as Zermatt came alive. We ate in the restaurant and found the food to be excellent. Transportation was provided to and from the train station (thank you to our driver!), which is walkable but we did not want to manage suitcases for that distance. The front desk staff were informative and we especially enjoyed meeting the little dog who spends his days in the office. We hope to visit again and highly recommend ZerMama
Zermama was a highlight of our trip to Switzerland. The entire staff was wonderful and attentive. Our room had an unbelievable view of the Matterhorn. We happily donned the fake fur coats to sit on our balcony and enjoy coffee in the morning as Zermatt came alive. We ate in the restaurant and found the food to be excellent. Transportation was provided to and from the train station (thank you to our driver!), which is walkable but we did not want to manage suitcases for that distance. The front desk staff were informative and we especially enjoyed meeting the little dog who spends his days in the office. We hope to visit again and highly recommend ZerMama
10
Aleta
Apr 25, 2023
·
Stayed 1 night
A short walk from the train station, this hotel has small rooms but well designed and nicely appointed. Loved the yoga mat and rollers in the room, as well as welcome macarons!
A short walk from the train station, this hotel has small rooms but well designed and nicely appointed. Loved the yoga mat and rollers in the room, as well as welcome macarons!
6
Rekha
Aug 19, 2023
·
Stayed 1 night
I am highly disappointed as this property is not worth what Expedia charged me for it. Their rack rate was much less which I only learned on getting there and complaining about the tiny room. Barely, there was room to walk around. I would not recommend this property at the rate of about $375. If one can get for $200 and need to just sleep there then perhaps it’s ok.
I am highly disappointed as this property is not worth what Expedia charged me for it. Their rack rate was much less which I only learned on getting there and complaining about the tiny room. Barely, there was room to walk around. I would not recommend this property at the rate of about $375. If one can get for $200 and need to just sleep there then perhaps it’s ok.
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AI-generated summary based on recent guest reviews
Service
Service is widely praised as friendly, attentive, and proactive, including helpful front desk support and station transfers; a few guests reported isolated lapses at breakfast.
Related guest reviews
10
JI HYE
Oct 30, 2025
·
Stayed 2 nights
체르마트역과 체르마트 전망대 산악열차 역에서 가까워서 이동하기 편했습니다. 식당,Bar가 많은 골목이 아니여서 굉장히 조용했고 마테호른 일출포인트인 키르히다리와 도보 5~6분 거리로 가까워서 좋았습니다. 체크인을 도와준 직원뿐만 아니라 호텔내에서 만나는 모든직원분들 얼굴에 항상 밝은 미소가 있었고 너무나 친절했습니다. 체크아웃하는 날 7시 4분 기차를 타야해서 일찍 내려갔다가 7시부터 데스크 오픈이라는 문구를 보고 당황했는데 청소하시는 직원분께 상황 설명 드렸더니 직원분이 데스크직원분께 전화드렸고 체크아웃을 도와주실 직원분이 이른아침부터 저때문이 헐레벌떡 뛰어와서 늦지 않게 체크아웃을 도와주셨습니다. 너무 감사하고 너무 죄송하다고 말씀드렸더니 숨차 하시면서도 밝게 웃으시며 괜찮다고 말씀해주시는데 더더욱 감사했습니다. 룸 청결 상태는 완벽했고 욕실이나 룸 시설을 이용하는데 아무런 불편함이 없었습니다.룸과 발코니의 인테리어도 너무 예뻤고 발코니에는 테이블과 의자,지붕이 있어서 눈이나 비가 와도 마테호른을 바라보며 퐁듀나 커피한잔 즐기기에 더없이 좋았습니다.다음에 체르마트를 간다면 꼭 다시 이용하려고 호텔이름과 제가 묵었던 방 번호를 사진찍어올 정도로 너무 완벽하고 만족했던 호텔이었습니다. 완벽한 컨디션으로 체르마트의 일정에 행복한 추억을 더해준 호텔과 직원분들께 진짜 감사드립니다
체르마트역과 체르마트 전망대 산악열차 역에서 가까워서 이동하기 편했습니다. 식당,Bar가 많은 골목이 아니여서 굉장히 조용했고 마테호른 일출포인트인 키르히다리와 도보 5~6분 거리로 가까워서 좋았습니다. 체크인을 도와준 직원뿐만 아니라 호텔내에서 만나는 모든직원분들 얼굴에 항상 밝은 미소가 있었고 너무나 친절했습니다. 체크아웃하는 날 7시 4분 기차를 타야해서 일찍 내려갔다가 7시부터 데스크 오픈이라는 문구를 보고 당황했는데 청소하시는 직원분께 상황 설명 드렸더니 직원분이 데스크직원분께 전화드렸고 체크아웃을 도와주실 직원분이 이른아침부터 저때문이 헐레벌떡 뛰어와서 늦지 않게 체크아웃을 도와주셨습니다. 너무 감사하고 너무 죄송하다고 말씀드렸더니 숨차 하시면서도 밝게 웃으시며 괜찮다고 말씀해주시는데 더더욱 감사했습니다. 룸 청결 상태는 완벽했고 욕실이나 룸 시설을 이용하는데 아무런 불편함이 없었습니다.룸과 발코니의 인테리어도 너무 예뻤고 발코니에는 테이블과 의자,지붕이 있어서 눈이나 비가 와도 마테호른을 바라보며 퐁듀나 커피한잔 즐기기에 더없이 좋았습니다.다음에 체르마트를 간다면 꼭 다시 이용하려고 호텔이름과 제가 묵었던 방 번호를 사진찍어올 정도로 너무 완벽하고 만족했던 호텔이었습니다. 완벽한 컨디션으로 체르마트의 일정에 행복한 추억을 더해준 호텔과 직원분들께 진짜 감사드립니다
10
Luciano
Apr 25, 2025
·
Stayed 2 nights
Estadia perfeita. Hotel excelente, ótima localização. Conta com um transfer para a estação de trem. Equipe muito prestativa e eficiente. E ainda tem um cachorrinho super simpático, o Tony. A maioria fala português. Super recomendo.
Estadia perfeita. Hotel excelente, ótima localização. Conta com um transfer para a estação de trem. Equipe muito prestativa e eficiente. E ainda tem um cachorrinho super simpático, o Tony. A maioria fala português. Super recomendo.
10
Christopher
Nov 5, 2025
·
Stayed 1 night
Courteous and helpful staff in this charming yet very modern boutique hotel. Everything about this place was pure comfort. I was only there for a night as part of a long, four-country trip. But I very much wish I had stayed longer.
Courteous and helpful staff in this charming yet very modern boutique hotel. Everything about this place was pure comfort. I was only there for a night as part of a long, four-country trip. But I very much wish I had stayed longer.
10
Dr. Ken
May 7, 2025
·
Stayed 2 nights
Fantastic experience. Great location, new and clean, great vibe in the bar and outdoor patio. Bistro dining interesting varied menu and nicely prepared with good wine selections. Staff was 110% incredible from train station pickup, bar staff, and GM. Highly recommended as a frequent traveler.
Fantastic experience. Great location, new and clean, great vibe in the bar and outdoor patio. Bistro dining interesting varied menu and nicely prepared with good wine selections. Staff was 110% incredible from train station pickup, bar staff, and GM. Highly recommended as a frequent traveler.
10
Dionne
Aug 13, 2025
·
Stayed 2 nights
I had a wonderful stay at Zermama! In all my travels, I’ve never chosen to dine at a hotel for my entire stay but the food here was so delicious, I couldn’t resist. The gentleman at the front desk was very helpful and welcoming, and the gentleman assisting during breakfast was exceptionally kind. I also enjoyed celebrating my honeymoon at your hote it made the experience even more special. I will definitely be back!
I had a wonderful stay at Zermama! In all my travels, I’ve never chosen to dine at a hotel for my entire stay but the food here was so delicious, I couldn’t resist. The gentleman at the front desk was very helpful and welcoming, and the gentleman assisting during breakfast was exceptionally kind. I also enjoyed celebrating my honeymoon at your hote it made the experience even more special. I will definitely be back!
10
Diane
Oct 21, 2024
·
Stayed 2 nights
Location is great. Staffs are nice.
Location is great. Staffs are nice.
10
Lila
Nov 13, 2024
·
Stayed 3 nights
Loved the modern rustic cozy feel of the hotel , all staff were friendly except for our breakfast server for the last two mornings was not friendly . She has long black straight hair. Other than that loved our stay and the helpfulness of the staff to guests
Loved the modern rustic cozy feel of the hotel , all staff were friendly except for our breakfast server for the last two mornings was not friendly . She has long black straight hair. Other than that loved our stay and the helpfulness of the staff to guests
10
Tama
Oct 1, 2025
·
Stayed 2 nights
Zermama was a highlight of our trip to Switzerland. The entire staff was wonderful and attentive. Our room had an unbelievable view of the Matterhorn. We happily donned the fake fur coats to sit on our balcony and enjoy coffee in the morning as Zermatt came alive. We ate in the restaurant and found the food to be excellent. Transportation was provided to and from the train station (thank you to our driver!), which is walkable but we did not want to manage suitcases for that distance. The front desk staff were informative and we especially enjoyed meeting the little dog who spends his days in the office. We hope to visit again and highly recommend ZerMama
Zermama was a highlight of our trip to Switzerland. The entire staff was wonderful and attentive. Our room had an unbelievable view of the Matterhorn. We happily donned the fake fur coats to sit on our balcony and enjoy coffee in the morning as Zermatt came alive. We ate in the restaurant and found the food to be excellent. Transportation was provided to and from the train station (thank you to our driver!), which is walkable but we did not want to manage suitcases for that distance. The front desk staff were informative and we especially enjoyed meeting the little dog who spends his days in the office. We hope to visit again and highly recommend ZerMama
10
Mary
Apr 26, 2025
·
Stayed 2 nights
What an amazing crew! A gentleman picked me up, both woman at the front desk were amazingly kind and helpful. Monica was a breath of fresh air and was a gem of a human. Thank you for bringing my Matterhorn experience to the fullest!
What an amazing crew! A gentleman picked me up, both woman at the front desk were amazingly kind and helpful. Monica was a breath of fresh air and was a gem of a human. Thank you for bringing my Matterhorn experience to the fullest!
10
Linda
Apr 27, 2025
·
Stayed 2 nights
Overall it is the 2nd best hotel we stayed at during our trip. It would be the best if not for the so-so breakfast buffet experience. We stayed 2 nights, the first day's breakfast we unfortunately encountered the one lady working as the hostess hat morning who was less than welcoming and didn't even let us know we can order eggs (included with breakfast buffet). She also was so loud and chatty with this other guest who speaks the same language. I also observed how she spoke with another couple who arrived to inquire about breakfast. Her interaction with them, and the language/tone she used was quite rude and dismissive. She pretty much left them hanging and not really providing any guidance at all even though she is the hostess. Thankfully the second day, it was a new crew, and they were much much better and very nice.
Overall it is the 2nd best hotel we stayed at during our trip. It would be the best if not for the so-so breakfast buffet experience. We stayed 2 nights, the first day's breakfast we unfortunately encountered the one lady working as the hostess hat morning who was less than welcoming and didn't even let us know we can order eggs (included with breakfast buffet). She also was so loud and chatty with this other guest who speaks the same language. I also observed how she spoke with another couple who arrived to inquire about breakfast. Her interaction with them, and the language/tone she used was quite rude and dismissive. She pretty much left them hanging and not really providing any guidance at all even though she is the hostess. Thankfully the second day, it was a new crew, and they were much much better and very nice.
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AI-generated summary based on recent guest reviews
Location
Very convenient for trains and lifts, within easy walking distance of the station, shops, and restaurants.
Related guest reviews
10
JI HYE
Oct 30, 2025
·
Stayed 2 nights
체르마트역과 체르마트 전망대 산악열차 역에서 가까워서 이동하기 편했습니다. 식당,Bar가 많은 골목이 아니여서 굉장히 조용했고 마테호른 일출포인트인 키르히다리와 도보 5~6분 거리로 가까워서 좋았습니다. 체크인을 도와준 직원뿐만 아니라 호텔내에서 만나는 모든직원분들 얼굴에 항상 밝은 미소가 있었고 너무나 친절했습니다. 체크아웃하는 날 7시 4분 기차를 타야해서 일찍 내려갔다가 7시부터 데스크 오픈이라는 문구를 보고 당황했는데 청소하시는 직원분께 상황 설명 드렸더니 직원분이 데스크직원분께 전화드렸고 체크아웃을 도와주실 직원분이 이른아침부터 저때문이 헐레벌떡 뛰어와서 늦지 않게 체크아웃을 도와주셨습니다. 너무 감사하고 너무 죄송하다고 말씀드렸더니 숨차 하시면서도 밝게 웃으시며 괜찮다고 말씀해주시는데 더더욱 감사했습니다. 룸 청결 상태는 완벽했고 욕실이나 룸 시설을 이용하는데 아무런 불편함이 없었습니다.룸과 발코니의 인테리어도 너무 예뻤고 발코니에는 테이블과 의자,지붕이 있어서 눈이나 비가 와도 마테호른을 바라보며 퐁듀나 커피한잔 즐기기에 더없이 좋았습니다.다음에 체르마트를 간다면 꼭 다시 이용하려고 호텔이름과 제가 묵었던 방 번호를 사진찍어올 정도로 너무 완벽하고 만족했던 호텔이었습니다. 완벽한 컨디션으로 체르마트의 일정에 행복한 추억을 더해준 호텔과 직원분들께 진짜 감사드립니다
체르마트역과 체르마트 전망대 산악열차 역에서 가까워서 이동하기 편했습니다. 식당,Bar가 많은 골목이 아니여서 굉장히 조용했고 마테호른 일출포인트인 키르히다리와 도보 5~6분 거리로 가까워서 좋았습니다. 체크인을 도와준 직원뿐만 아니라 호텔내에서 만나는 모든직원분들 얼굴에 항상 밝은 미소가 있었고 너무나 친절했습니다. 체크아웃하는 날 7시 4분 기차를 타야해서 일찍 내려갔다가 7시부터 데스크 오픈이라는 문구를 보고 당황했는데 청소하시는 직원분께 상황 설명 드렸더니 직원분이 데스크직원분께 전화드렸고 체크아웃을 도와주실 직원분이 이른아침부터 저때문이 헐레벌떡 뛰어와서 늦지 않게 체크아웃을 도와주셨습니다. 너무 감사하고 너무 죄송하다고 말씀드렸더니 숨차 하시면서도 밝게 웃으시며 괜찮다고 말씀해주시는데 더더욱 감사했습니다. 룸 청결 상태는 완벽했고 욕실이나 룸 시설을 이용하는데 아무런 불편함이 없었습니다.룸과 발코니의 인테리어도 너무 예뻤고 발코니에는 테이블과 의자,지붕이 있어서 눈이나 비가 와도 마테호른을 바라보며 퐁듀나 커피한잔 즐기기에 더없이 좋았습니다.다음에 체르마트를 간다면 꼭 다시 이용하려고 호텔이름과 제가 묵었던 방 번호를 사진찍어올 정도로 너무 완벽하고 만족했던 호텔이었습니다. 완벽한 컨디션으로 체르마트의 일정에 행복한 추억을 더해준 호텔과 직원분들께 진짜 감사드립니다
10
Ann
Sep 10, 2025
·
Stayed 2 nights
We had a great stay here. The staff was courteous and professional. The room was very stylish and cozy. A bit of a squeeze trying to open two large check in suitcases, but overall a great room. The rainfall shower head was fantastic and the hairdryer is actually strong unlike other hotels. There is no AC, but you can crack open the main windows to let in the crisp mountain air. We didn’t know until the end of our stay, but there is a hotel shuttle to and from the train station. There is a phone kiosk near the pretzel shop at the train station where you can call the hotel for a complimentary pick up. Great views of the Matterhorn and located across the street from the Sunnega funicular where you can ride up to the top for a nice hike around the five lakes. We’d stay here again!
We had a great stay here. The staff was courteous and professional. The room was very stylish and cozy. A bit of a squeeze trying to open two large check in suitcases, but overall a great room. The rainfall shower head was fantastic and the hairdryer is actually strong unlike other hotels. There is no AC, but you can crack open the main windows to let in the crisp mountain air. We didn’t know until the end of our stay, but there is a hotel shuttle to and from the train station. There is a phone kiosk near the pretzel shop at the train station where you can call the hotel for a complimentary pick up. Great views of the Matterhorn and located across the street from the Sunnega funicular where you can ride up to the top for a nice hike around the five lakes. We’d stay here again!
10
Michiyo
Aug 15, 2025
·
Stayed 1 night
マウンテンビューの部屋は最高です。駅からも至近。
マウンテンビューの部屋は最高です。駅からも至近。
10
Chereen
Nov 1, 2024
·
Stayed 1 night
Beautiful hotel! It was an easy walk from the train stop in Zermatt, and we loved its proximity to shops and restaurants. The staff was very friendly and helpful and gave us great tips for local spots to check out.
Beautiful hotel! It was an easy walk from the train stop in Zermatt, and we loved its proximity to shops and restaurants. The staff was very friendly and helpful and gave us great tips for local spots to check out.
10
Diane
Oct 21, 2024
·
Stayed 2 nights
Location is great. Staffs are nice.
Location is great. Staffs are nice.
10
YOSHIFUMI
Aug 17, 2025
·
Stayed 1 night
It's close to the station and the Japanese Bridge, and you can see the Matterhorn from your room.
It's close to the station and the Japanese Bridge, and you can see the Matterhorn from your room.
8
YOICHI
Aug 11, 2024
·
Stayed 1 night
立地がよく便利だった。
立地がよく便利だった。
10
Bolt
Oct 28, 2024
·
Stayed 1 night
Excellent room: good size, clean, and well-equipped. The location is within walking distance from the train station, and Matterhorn. The staff are friendly and very helpful.
Excellent room: good size, clean, and well-equipped. The location is within walking distance from the train station, and Matterhorn. The staff are friendly and very helpful.
8
THOMAS
Jan 6, 2026
·
Stayed 2 nights
Easy going hotel for easy going people, in a location close to bus, train and cable cars. Rooms are clean and modern and cozy. Breakfast is good, staff is friendly and helpful. Every evening, for some reasons, a party with overly loud music takes place right in front of the hotel. So no way to relax in the lobby or in the rooms above. Having a coworking space is a great idea, for people who are able to work focused around playing children and other guests enjoying a meal at the same place.
Easy going hotel for easy going people, in a location close to bus, train and cable cars. Rooms are clean and modern and cozy. Breakfast is good, staff is friendly and helpful. Every evening, for some reasons, a party with overly loud music takes place right in front of the hotel. So no way to relax in the lobby or in the rooms above. Having a coworking space is a great idea, for people who are able to work focused around playing children and other guests enjoying a meal at the same place.
10
Marion
May 1, 2025
·
Stayed 1 night
Megaaa Unterkunft! Alles sehr hochwertig eingerichtet und sehr sauber! Frühstück für 25 CHF je Person hinzu buchbar. Liegt sehr zentral. Bahnhof ist zu Fuß in 5 min erreichbar.
Megaaa Unterkunft! Alles sehr hochwertig eingerichtet und sehr sauber! Frühstück für 25 CHF je Person hinzu buchbar. Liegt sehr zentral. Bahnhof ist zu Fuß in 5 min erreichbar.
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AI-generated summary based on recent guest reviews
Dining
Food at the restaurant and bar is consistently praised as tasty and high quality; breakfast is usually good, though a few guests mentioned a so-so buffet and uneven service.
Related guest reviews
10
Jennifer
May 16, 2025
·
Stayed 1 night
Beautiful hotel, very cute room. Front desk walked me up to my room and showed me around. Attached restaurant was open late and had good food. Had a wonderful experience.
Beautiful hotel, very cute room. Front desk walked me up to my room and showed me around. Attached restaurant was open late and had good food. Had a wonderful experience.
10
Christine
Aug 9, 2024
·
Stayed 2 nights
This was a fantastic stay. Margarita showed me to my room and I had a balcony facing the river. The room was comfortable, and had a great design that felt like mountain chic. They even had a yoga mat and foam roller in the room which I greatly appreciated. I ate at the restaurant a couple of times and it was high quality food. Margarita also helped me figure out what to do during my time there. This was one of my favorite hotels that I’ve ever shayed at. Every detail has been thought about.
This was a fantastic stay. Margarita showed me to my room and I had a balcony facing the river. The room was comfortable, and had a great design that felt like mountain chic. They even had a yoga mat and foam roller in the room which I greatly appreciated. I ate at the restaurant a couple of times and it was high quality food. Margarita also helped me figure out what to do during my time there. This was one of my favorite hotels that I’ve ever shayed at. Every detail has been thought about.
10
Jitrada
May 26, 2025
·
Stayed 1 night
Amazing stay, and view from the balcony. Food are brilliant, fondue with the view is a must!
Amazing stay, and view from the balcony. Food are brilliant, fondue with the view is a must!
10
Dr. Ken
May 7, 2025
·
Stayed 2 nights
Fantastic experience. Great location, new and clean, great vibe in the bar and outdoor patio. Bistro dining interesting varied menu and nicely prepared with good wine selections. Staff was 110% incredible from train station pickup, bar staff, and GM. Highly recommended as a frequent traveler.
Fantastic experience. Great location, new and clean, great vibe in the bar and outdoor patio. Bistro dining interesting varied menu and nicely prepared with good wine selections. Staff was 110% incredible from train station pickup, bar staff, and GM. Highly recommended as a frequent traveler.
10
Dionne
Aug 13, 2025
·
Stayed 2 nights
I had a wonderful stay at Zermama! In all my travels, I’ve never chosen to dine at a hotel for my entire stay but the food here was so delicious, I couldn’t resist. The gentleman at the front desk was very helpful and welcoming, and the gentleman assisting during breakfast was exceptionally kind. I also enjoyed celebrating my honeymoon at your hote it made the experience even more special. I will definitely be back!
I had a wonderful stay at Zermama! In all my travels, I’ve never chosen to dine at a hotel for my entire stay but the food here was so delicious, I couldn’t resist. The gentleman at the front desk was very helpful and welcoming, and the gentleman assisting during breakfast was exceptionally kind. I also enjoyed celebrating my honeymoon at your hote it made the experience even more special. I will definitely be back!
10
Lila
Nov 13, 2024
·
Stayed 3 nights
Loved the modern rustic cozy feel of the hotel , all staff were friendly except for our breakfast server for the last two mornings was not friendly . She has long black straight hair. Other than that loved our stay and the helpfulness of the staff to guests
Loved the modern rustic cozy feel of the hotel , all staff were friendly except for our breakfast server for the last two mornings was not friendly . She has long black straight hair. Other than that loved our stay and the helpfulness of the staff to guests
10
faiza
Nov 7, 2024
·
Stayed 1 night
I loved the hotels proximity to all restaurants and activities. Everyone was amazing. The hotel accommodations were top notch and the restaurant most specifically the Thai soup was phenomenal.
I loved the hotels proximity to all restaurants and activities. Everyone was amazing. The hotel accommodations were top notch and the restaurant most specifically the Thai soup was phenomenal.
10
Tama
Oct 1, 2025
·
Stayed 2 nights
Zermama was a highlight of our trip to Switzerland. The entire staff was wonderful and attentive. Our room had an unbelievable view of the Matterhorn. We happily donned the fake fur coats to sit on our balcony and enjoy coffee in the morning as Zermatt came alive. We ate in the restaurant and found the food to be excellent. Transportation was provided to and from the train station (thank you to our driver!), which is walkable but we did not want to manage suitcases for that distance. The front desk staff were informative and we especially enjoyed meeting the little dog who spends his days in the office. We hope to visit again and highly recommend ZerMama
Zermama was a highlight of our trip to Switzerland. The entire staff was wonderful and attentive. Our room had an unbelievable view of the Matterhorn. We happily donned the fake fur coats to sit on our balcony and enjoy coffee in the morning as Zermatt came alive. We ate in the restaurant and found the food to be excellent. Transportation was provided to and from the train station (thank you to our driver!), which is walkable but we did not want to manage suitcases for that distance. The front desk staff were informative and we especially enjoyed meeting the little dog who spends his days in the office. We hope to visit again and highly recommend ZerMama
10
Mike
Aug 17, 2024
·
Stayed 2 nights
Nice clean hotel and the staff were very friendly and helpful. Food was very good in the hotel restaurant.
Nice clean hotel and the staff were very friendly and helpful. Food was very good in the hotel restaurant.
10
Linda
Apr 27, 2025
·
Stayed 2 nights
Overall it is the 2nd best hotel we stayed at during our trip. It would be the best if not for the so-so breakfast buffet experience. We stayed 2 nights, the first day's breakfast we unfortunately encountered the one lady working as the hostess hat morning who was less than welcoming and didn't even let us know we can order eggs (included with breakfast buffet). She also was so loud and chatty with this other guest who speaks the same language. I also observed how she spoke with another couple who arrived to inquire about breakfast. Her interaction with them, and the language/tone she used was quite rude and dismissive. She pretty much left them hanging and not really providing any guidance at all even though she is the hostess. Thankfully the second day, it was a new crew, and they were much much better and very nice.
Overall it is the 2nd best hotel we stayed at during our trip. It would be the best if not for the so-so breakfast buffet experience. We stayed 2 nights, the first day's breakfast we unfortunately encountered the one lady working as the hostess hat morning who was less than welcoming and didn't even let us know we can order eggs (included with breakfast buffet). She also was so loud and chatty with this other guest who speaks the same language. I also observed how she spoke with another couple who arrived to inquire about breakfast. Her interaction with them, and the language/tone she used was quite rude and dismissive. She pretty much left them hanging and not really providing any guidance at all even though she is the hostess. Thankfully the second day, it was a new crew, and they were much much better and very nice.
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AI-generated summary based on recent guest reviews
10
Aly
Jun 18, 2026
·
Stayed 2 nights
Modern, stylish hotel. 10 minutes walk from the train station. Victoria took great care of us.
Modern, stylish hotel. 10 minutes walk from the train station. Victoria took great care of us.
10
William
Jun 8, 2026
·
Stayed 2 nights
It is a very nice hotel. My room has a large balcony and we can enjoy the warm weather and views. Staffs are very friendly and helpful. I will give it a 5 stars.
It is a very nice hotel. My room has a large balcony and we can enjoy the warm weather and views. Staffs are very friendly and helpful. I will give it a 5 stars.
10
Kenny
May 31, 2026
·
Stayed 2 nights
What an amazing stay at Hotel Zermama. The hotel deserves a 5 star rating. The suite was incredible, spacious with a Living Room with baclony, two well appointed bathrooms, excellent mattresses and pillows and an amazing view of Matterhorn. The staff is incredible. From the front desk, to the restaurant everyone was attentive, friendly and went out of their way to assist in any way. Special thank you to Victoria who helped check us in and walk us to our suite, to Lilly who was extra special during our morning breakfasts, Stelios the incredible bartender and Victor who took our drink orders. In addition, the hotel manager Norberto is just amazing. Friendly, attentive, courteous, and an overall pleasant individual with a great smile and laugh.
What an amazing stay at Hotel Zermama. The hotel deserves a 5 star rating. The suite was incredible, spacious with a Living Room with baclony, two well appointed bathrooms, excellent mattresses and pillows and an amazing view of Matterhorn. The staff is incredible. From the front desk, to the restaurant everyone was attentive, friendly and went out of their way to assist in any way. Special thank you to Victoria who helped check us in and walk us to our suite, to Lilly who was extra special during our morning breakfasts, Stelios the incredible bartender and Victor who took our drink orders. In addition, the hotel manager Norberto is just amazing. Friendly, attentive, courteous, and an overall pleasant individual with a great smile and laugh.
10
Amy de
May 22, 2026
·
Stayed 2 nights
I loved this hotel. I was travelling solo and booked the room for a solo that was their smallest option. This ended up being one of my favourite booked hotel rooms ever. Although designed for a solo traveller, the design was brilliant. It was amazingly cozy. It was easy to unpack and not have anything to trip over. The decor was inviting and perfect. Having a window seat with a fantastic view was amazing. Food was great. I could rave and rave about this hotel. I might add that the location was unbelievable. You could easily step outside the door and see the Matterhorn. But you are very close to the train station. I would go back in a heartbeat.
I loved this hotel. I was travelling solo and booked the room for a solo that was their smallest option. This ended up being one of my favourite booked hotel rooms ever. Although designed for a solo traveller, the design was brilliant. It was amazingly cozy. It was easy to unpack and not have anything to trip over. The decor was inviting and perfect. Having a window seat with a fantastic view was amazing. Food was great. I could rave and rave about this hotel. I might add that the location was unbelievable. You could easily step outside the door and see the Matterhorn. But you are very close to the train station. I would go back in a heartbeat.
8
Chris
May 22, 2026
·
Stayed 3 nights
Location is great and hotel is stylish & modern. The staff was very helpful with local hiking knowledge. Rooms cleaned daily and quickly which was nice to come back to. That being said, the room was pretty hot even at the end of May. Bed and pillows also left something to be desired.
Location is great and hotel is stylish & modern. The staff was very helpful with local hiking knowledge. Rooms cleaned daily and quickly which was nice to come back to. That being said, the room was pretty hot even at the end of May. Bed and pillows also left something to be desired.
FAQs about Hotel ZERMAMA Zermatt
What type of breakfast is offered and what are the serving hours?
Cooked-to-order breakfasts are available daily from 7:00 AM to noon for a fee, approximately CHF 15 to 30 per person.
Does the hotel allow pets?
Pets are allowed at the property with a fee of CHF 15 per pet, per day. Service animals are exempt from fees.
What are the check-in and check-out times?
Check-in is from 3:00 PM until 9:00 PM, and check-out is by 11:00 AM. Late check-out is available for a fee, subject to availability.
What accessibility features does the hotel offer?
The property has limited wheelchair accessibility, including some facilities that may accommodate guests with disabilities.
What is the hotel's location in relation to key attractions?
The hotel is centrally located in Zermatt, approximately 14 minutes by foot from Zermatt-Furi Gondola and within proximity to various attractions such as the Matterhorn Glacier Ride and Klein Matterhorn Cable Car.
What are the hotel's policies regarding children?
Children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-20: NO DATA
- 2026-09-21: 369.5207349583435USD
- 2026-09-22: 455.8690356956482USD
- 2026-09-23: 395.95288248275756USD
- 2026-09-24: NO DATA
- 2026-09-25: 364.05861802856447USD
- 2026-09-26: NO DATA
- 2026-09-27: 377.57255607452396USD
- 2026-09-28: 367.90043725875853USD
- 2026-09-29: 422.1248275294495USD
- 2026-09-30: 402.36774510040283USD
- 2026-10-01: 371.5496072506714USD
- 2026-10-02: NO DATA
- 2026-10-03: 474.1041401399231USD
- 2026-10-04: 348.18651189926146USD
- 2026-10-05: 467.86635101364135USD
- 2026-10-06: 467.86635101364135USD
- 2026-10-07: 355.4709212150574USD
- 2026-10-08: 340.5934227810669USD
- 2026-10-09: 482.8825610993958USD
- 2026-10-10: 449.16267909973146USD
- 2026-10-11: 339.6074605003357USD
- 2026-10-12: 370.86794956253055USD
- 2026-10-13: 387.104283157959USD
- 2026-10-14: 340.5934227810669USD
- 2026-10-15: 340.5934227810669USD
- 2026-10-16: 387.104283157959USD
- 2026-10-17: 378.9911040994263USD
- 2026-10-18: 329.32085221740726USD
- 2026-10-19: 422.9208006994629USD
- 2026-10-20: 421.1957429762268USD
- 2026-10-21: 315.7243452119446USD
- 2026-10-22: 329.48276998199464USD
- 2026-10-23: 374.9245390917969USD
- 2026-10-24: 383.0476936286926USD
- 2026-10-25: 392.5499843005371USD
- 2026-10-26: 319.1714505140686USD
- 2026-10-27: 332.73729604919436USD
- 2026-10-28: 332.73729604919436USD
- 2026-10-29: 339.6074605003357USD
- 2026-10-30: 374.9245390917969USD
- 2026-10-31: 387.104283157959USD
- 2026-11-01: 319.1714505140686USD
- 2026-11-02: 344.31028601913454USD
- 2026-11-03: 329.29649104919434USD
- 2026-11-04: 336.35699462783816USD
- 2026-11-05: 392.7595393495178USD
- 2026-11-06: 450.3810525254822USD
- 2026-11-07: 422.9481370103455USD
- 2026-11-08: 294.01262905059815USD
- 2026-11-09: 309.80934156448365USD
- 2026-11-10: 356.35016337814335USD
- 2026-11-11: 356.35016337814335USD
- 2026-11-12: 364.0437073135376USD
- 2026-11-13: 427.54025222015383USD
- 2026-11-14: 418.56039660110474USD
- 2026-11-15: 364.0437073135376USD
- 2026-11-16: 379.24553130020143USD
- 2026-11-17: 356.35016337814335USD
- 2026-11-18: 373.8135508155823USD
- 2026-11-19: 375.39181149932864USD
- 2026-11-20: 467.86635101364135USD
The front desk is open daily from 7:30 AM - 10:00 PM. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Zermatt is in a car-free zone and can be reached only by train.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, and a security system
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Cashless payment methods are available for all transactions.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for cooked-to-order breakfast: approximately CHF 15 to 30 per person
- Pet fee: CHF 15 per pet, per day
- Service animals are exempt from fees
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Restaurant
Non-Smoking Rooms
Babysitting / Child Services
Room Service
Tour Desk
Tennis Courts
General
Room Service
Restaurant
Non-Smoking Rooms
Packed Lunches
Allergy-Free Room Available
Family Room
Snack Bar/Deli
Wheelchair Accessible (Limited)
Activities
Tennis Courts
Golf Course (nearby)
Cycling
Golf (miniature)
Horse Riding
Hiking
Bicycle Tour Information
Outdoor Furniture
Terrace
Services
Tour Desk
Babysitting / Child Services
Housekeeping
Safe-Deposit Box
Luggage Storage
Self Laundry
Concierge Services
Lockers Available
Ski Storage
Internet
Free Wi-Fi