Name: Castello City Hotel
Address: 1, 62 Martyron Avenue, Heraklion, Greece, Heraklion, Greek Islands, Greece
Rating: 7.93

Guest reviews

7.9

Good

Based on 1,740 verified reviews

Who stays here?

Business

13%

Couple

45%

Family

17%

Group

12%

Solo

10%

What guests think

AI-generated summary based on recent guest reviews

Across reviews of Castello City Hotel, travellers praise the friendly staff, generous rooftop breakfast with views, and a central location near sights and airport buses, while noting dated spaces, small rooms, and offsite parking can be inconvenient.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Eriselda

3 Apr 2026

·

Stayed 1 night

Thank you very much for your hospitality. The staff amazing, very kind and helpful. The room very clean. The breakfast very delicious. I’m sorry I didn’t ask the name of the guy from Makri Gialo, I just wanna say thank you for playing with my son while we were eating. Also I wanna say thank you to the lady that was there upstairs and being very kind and making my child laugh. Sorry for not mentioning the names but I wanna say a huge thank you to everyone and to the lady that kindly accepted to take care of our belongings while we would be taking a coffee.

2

hamza

1 Dec 2025

·

Stayed 2 nights

I booked something and I stayed in something else. It was so bad experience, never again.

6

Mary

6 Oct 2025

·

Stayed 3 nights

Located at proximity of all tourist attractions. Staff were very friendly and helpful to inform us about the area. Fabulous breakfast with a wide variety. The hotel itself however needs serious renovations .

4

Gabriel

17 Sept 2025

·

Stayed 3 nights

Nothing

8

Sandra

29 Aug 2025

·

Stayed 2 nights

Good base for quick visit

1, 62 Martyron Avenue, Heraklion, Greece

Location

Located in Heraklion, Castello City Hotel is in the business district and near the airport. Heraklion Port and Titakis Winery are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Heraklion Central Market and Dedalou Shopping Street. Traveling with kids? Consider Natural History Museum of Crete, or check out an event or a game at Freedom National Stadium.

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

Check-in from 15:00

Before 11:00

Good to know

Additional policies and info about this property.

FAQs

Yes, complimentary parking is available for guests.

A homemade breakfast is served each morning, although specific serving hours are not provided.

Check-in is at 15:00 and check-out is at 11:00. The front desk is open 24/7 for assistance with early or late check-in/check-out requests.

Yes, airport shuttle services are available, and arrangements can be made prior to arrival.

The hotel offers step-free entrances and wheelchair-accessible facilities, including public areas and rooms.

The hotel is situated in the business district of Heraklion, near the airport, Heraklion Port, and various shopping areas, making it convenient for both leisure and business travelers.

Children are welcome at the hotel, and there is no minimum age requirement for kids to stay for free.

Castello City Hotel

Amenities

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Guest reviews