Name: Hampton Inn by Hilton Concord/Kannapolis
Address: 612 Dickens Pl Ne, Concord, North Carolina, United States of America, Concord, North Carolina, US
Price range: US$103–US$299 per night
Rating: 8.15

What guests think

At Hampton Inn by Hilton Concord/Kannapolis, travelers consistently praise the friendly, welcoming staff and convenient location near the interstate and dining, while several reviews cite dated rooms, uneven cleanliness, surprise parking fees, and recurring hot-water or water-supply issues.

Several guests describe smaller than expected rooms and occasional AC noise, while others note comfortable beds. Facilities feedback is mixed, with multiple reports of a closed or poorly maintained outdoor pool, but some appreciation for lobby coffee available throughout the day. Breakfast ranges from very good with helpful staff to just okay or crowded. Expect a convenient base with trade-offs in age and consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple guests report the outdoor pool being closed or poorly maintained. Several were surprised by a nightly parking fee, while some appreciated lobby coffee available all day.

Related guest reviews

6

Aaron

2 Nov 2025

·

Stayed 2 nights

Parking fee. No one informed me there was a parking fee and charged me at the end of my stay. That left a bad taste in my mouth.

8

Deborah

30 Mar 2025

·

Stayed 1 night

I was surprised by the charge for parking. It wasn't very much but it was a surprise.

2

Michael

24 Sept 2024

·

Stayed 1 night

The place was fine, it was clean and staff was friendly. But after staying there I got a charge for $5.48 on my incidentals card. When I called they said it was a parking fee. Well they never said anything about a parking fee when I arrived. Why would this be charged to my incidental card? How do they know I even parked in the lot? They didn’t ask for any car information. This is a huge scam and is probably illegally. I was able to get a refund. But I will be contacting the BBB to file a complaint. It seems like a huge scam to steal $5 from everyone who stays there. I won’t ever be staying there again because of it.

2

James

13 Feb 2024

·

Hotel was fine. Rated low because of hidden parking fees and charged and held deposit for incidentals for a week.

4

Lynn

2 Nov 2023

·

Stayed 2 nights

we were disappointed that our room was not cleaned/towels changed as we expected. we did not leave notice NOT to do so, so we expected this would be done during the day, while we were away. it was also aggravating to have an $8.28 "Parking Recapture Fee" tacked onto our bill unexpectedly. Otherwise, this hotel was fine and convenient for our trip.

10

Kelly

28 Jan 2024

·

Stayed 3 nights

Rooms are smaller than other Hampton Inns Ive stayed in. Beds are comfy. Bathrooms small, but nice. Breakfast good. Mybonlyncomplaint is that they charge a parking lot recovery fee. Ridiculous. Its themanagement company...not Hilton. $4/night! And I got 2 rooms and was charged for both rooms, so it has NOTHING to donwith you having a car. Insane! None of the staff likes it either, but they have to. I wont stay here again unless they get rid of that.

6

Diane

20 Apr 2025

·

Stayed 1 night

When you walk into the bathroom and see a giant hairball in the shower - it’s a turnoff. Also the towel rack was coming out of the wall as well as the shower curtain holder. Bed was comfortable, sheets appeared clean - only super positive was constant coffee available in the lobby and great location off the highway.

4

Bill

1 Jul 2024

·

Stayed 3 nights

We chose this hotel over 4 other ones because of the outdoor pool. When we checked in, we were told pool was closed because it hadn’t been inspected. We were not notified by anyone about this. The weather was 94 degrees and higher. If I would of been notified, I would of stayed somewhere else.

8

Dorothy

22 Jul 2024

·

Stayed 3 nights

Breakfast was just so-so. The outside pool water was green...ugh. Staff was great, kind and made you feel welcomed.

6

Jennifer

1 Jun 2024

·

Stayed 4 nights

The hotel is older and in need of some updating. The bathroom and shower had a smell, and it just wasn’t up to normal standards for Hampton Inn. The pool was closed, and overall, I would not choose to stay at again.

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Cleanliness

Cleanliness is inconsistent: multiple reviews mention dirty bathrooms, stained or torn linens, odors, bugs, and mold or mildew. Others found rooms clean, but several noted upkeep issues such as drains and running toilets.

Related guest reviews

4

Jesus

3 Jan 2023

·

Stayed 3 nights

The rooms were not cleaned when asked had a huge bug in the rooms shower was not satisfactory

2

Megan

2 Feb 2025

·

Stayed 1 night

The clerk was lazy, didn’t want to assist with anything. We drove five hours to check into a room unpack and go get our shower. The toilet is filled with feces! They had one option and it was not big enough for our party. We had to locate another hotel entirely and pay out of pocket with no apologies. Coinciding with an almost adamant refusal to assist in getting my funds back, for the room. He ended up helping. We got lucky and found a room at the last minute but we didn’t get rewards from it as we always stay Marriott or Hilton. Never in my life have I seen a toilet that “passed inspection” yet have explosive Diahrrea “caked” to the inside. My daughter almost sat on that disgusting thing!! Would never recommend to anyone to stay there. EVER!

6

Donald

8 Aug 2023

·

Stayed 1 night

Room was dirty in spots. I had to use wipes to clean several surfaces. Shower was a little dirty as well.

6

Tameka

13 Oct 2024

·

Stayed 1 night

The room was nice but the white comforter was dirty, there was a pink spot and other dirt on it. I unfolded a towel and a dead bug was folded in the towel. I took a picture of it. And there was hair on the bathroom floor.

2

Amy

4 Nov 2024

·

Stayed 2 nights

I usually do not give reviews but this one needs to be read. This place is filthy. And the price they charged is outrageous for the quality of the hotel. Toilet clogged. AC moldy causing me severe asthma. The shower head was dirty with soap scum. The bed sheet had a dried booger on it. I cannot believe what I experienced. I booked a two night stay and checked out early the next morning because I was not going to go through another sleepless night coughing the night away. Stay away from this hotel.

4

Karen Coley

8 Sept 2024

·

Stayed 2 nights

Very marginal. Definitely not worth the price. Old old rooms. Bathroom sink did not drain, no vent fan in the bathroom. Air-conditioning marginal.

6

Diane

20 Apr 2025

·

Stayed 1 night

When you walk into the bathroom and see a giant hairball in the shower - it’s a turnoff. Also the towel rack was coming out of the wall as well as the shower curtain holder. Bed was comfortable, sheets appeared clean - only super positive was constant coffee available in the lobby and great location off the highway.

6

Charmyne

14 Oct 2024

·

Stayed 1 night

There was dried blood on the stand where the tv was, the toilet kept running loudly all night and then it was clogged. And the shower kept dripping

4

Gwendolyn

27 Oct 2023

·

Stayed 1 night

The bathroom tub had visible mold/mildew. The mattress was terrible. This is the worse Hampton inn I have stayed in. And I like Hampton Inn.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally small and dated in decor, with some noting old TVs and closet alternatives behind curtains. Comfort varies: several guests liked the beds, while others reported hard or sagging mattresses and occasional AC noise.

Related guest reviews

8

Janet

22 Apr 2025

·

Stayed 1 night

Rooms need updating in lighter colors

8

Nathan

28 Jul 2025

·

Stayed 3 nights

Lobby is nice. Front desk is friendly. The rooms could use some updating. Shower was in rough shape. Lots of caulk and patches.

10

Carol

22 Sept 2024

·

Stayed 2 nights

Beds comfy

2

YUSHU

6 Dec 2025

·

Stayed 1 night

Noisy AC so the room was downgraded with no price discount. Uninformed water cutoff from 9am before check in

4

Ken

17 Aug 2025

·

Stayed 1 night

When checking in we were told plumbing was done and possible dirty water… the issue was the water was clear but the hot water was scalding burning my wife’s hands. I advised the front desk and they were very casual about it stating they would notify appropriate persons. Toilet was vey low to floor as well. Beds were extremely soft and sagging. TV was old and picture had continuous light in center. At breakfast, ants crawling on our table. Best part of trip was the coffee. Nicest person there was cleaning employee I spoke with on elevator.

10

Kelly

28 Jan 2024

·

Stayed 3 nights

Rooms are smaller than other Hampton Inns Ive stayed in. Beds are comfy. Bathrooms small, but nice. Breakfast good. Mybonlyncomplaint is that they charge a parking lot recovery fee. Ridiculous. Its themanagement company...not Hilton. $4/night! And I got 2 rooms and was charged for both rooms, so it has NOTHING to donwith you having a car. Insane! None of the staff likes it either, but they have to. I wont stay here again unless they get rid of that.

8

Jerusha

14 Sept 2023

·

Stayed 1 night

This hotel is in a great location. The beds were quite hard-several of my Friends stayed there and we all said that same -the bed was uncomfortable. The carpets in my room felt dirty and the room smelled of cigarettes. On check-in, the clerk came from behind the desk-eating something. She kept chewing and talking. It was less than professional.

6

Selma

28 Sept 2025

·

Stayed 1 night

Run down, outdated hotel. Staff was very nice.

4

Christopher

5 Oct 2025

·

Stayed 2 nights

Room needed updating. Carpet, furniture, shower all needed work. Furniture in lounge area needs replacing.

10

Colleen

3 Nov 2025

·

Stayed 1 night

Pollyanna couldn’t have been more friendly and efficient. The room was very clean. It took me a while to figure out that the clothes closet was behind the window curtain. For a single person that works

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Service

Service is frequently praised as welcoming, efficient, and helpful, with easy check-in noted by many. A few reported lapses such as unfriendly interactions, room-assignment errors, and inconsistent responsiveness.

Related guest reviews

10

Sherry

1 Nov 2025

·

Stayed 1 night

I'm a regular at this property. I love the location. The staff is always friendly.

10

Sherry

3 Sept 2025

·

Stayed 1 night

I stay here regularly for work. Nice and comfortable. Staff is always nice

2

Megan

2 Feb 2025

·

Stayed 1 night

The clerk was lazy, didn’t want to assist with anything. We drove five hours to check into a room unpack and go get our shower. The toilet is filled with feces! They had one option and it was not big enough for our party. We had to locate another hotel entirely and pay out of pocket with no apologies. Coinciding with an almost adamant refusal to assist in getting my funds back, for the room. He ended up helping. We got lucky and found a room at the last minute but we didn’t get rewards from it as we always stay Marriott or Hilton. Never in my life have I seen a toilet that “passed inspection” yet have explosive Diahrrea “caked” to the inside. My daughter almost sat on that disgusting thing!! Would never recommend to anyone to stay there. EVER!

10

Mark

20 Jul 2025

·

Stayed 2 nights

Very convenient and staff was incredibly friendly.

6

Robert

12 Feb 2024

·

Stayed 1 night

I couldn’t check in on the app and it said to see staff to provide your ID. The person who checked me in was unable to figure it out and gave me room keys since she couldn’t get the virtual key to work. I had to swipe my credit card for incidentals despite my card being stored in the app. When the technology works it’s great but I got stuck with someone who couldn’t figure it out. Please advise staff to take the masks off. It’s 2024 and really obnoxious, especially when they wear it on their chin…defeating any purpose of wearing it. Do you have sick people checking in guests? Room 215 Good floor with great access to things. Room was mediocre and the sink barely drained. The bathroom has no exhaust fan. Again, it’s 2024-get with the times. For $150 for a king room, this isn’t worth it. A fair price for this place would be $85 tops. Location is extremely convenient right off 85 so that was good. Nearby places to eat and shop.

10

Matthew

12 Feb 2026

·

Stayed 3 nights

Great staff. Welcoming and very kind.

2

Alyssa

17 Nov 2025

·

Stayed 2 nights

Long time Hilton Honors member and Regular business traveler. Stayed at this location 3 times this year, because of location for the work I have to preform, I thought that maybe the first stay was crappy because of time of year (July near Race weekend), but after this weekend I will avoid this location like a person on fire to a tank of gasoline. They charge a fee for parking even though they have ample parking, the cleanliness is sub par, the front desk person (Not Sure if male or female) was condescending, and had a attitude. I assume they are busy because of the close proximity to the high way, FIND ANOTHER PLACE TO STAY, IS MY RECOMMENDATION!!!!

10

Jalessa

22 Nov 2025

·

Stayed 1 night

Easy check in, courteous staff, nice room

10

Tom

20 Dec 2025

·

Stayed 2 nights

Staff team was personable and helpful!!

4

Christopher

30 Oct 2023

·

Stayed 1 night

As i received my room key, i opened the door to my room and it was occupied by someone else. I returned to the front desk and they gave me a key to another room that was unoccupied.

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AI-generated summary based on recent guest reviews

Location

Location is convenient off I 85 with easy access to dining and shopping, and several guests appreciated the quiet setting outside Charlotte.

Related guest reviews

10

Keith

16 Jul 2025

·

Stayed 3 nights

Nice location which was clean and easily accessible. Great staff.

8

Steven W.

16 Aug 2023

·

Stayed 1 night

Walking distance to a Cracker Barrel. McDonalds right down the street. Right off the interstate.

10

Sherry

1 Nov 2025

·

Stayed 1 night

I'm a regular at this property. I love the location. The staff is always friendly.

10

Sherry

10 Jun 2025

·

Stayed 1 night

I love this hotel because it's always quiet and it's right outside all of the Charlotte traffic and there is a Walmart nearby . The staff is always friendly and courteous

10

gretchen

6 Feb 2024

·

Stayed 1 night

Great place to stay. I had to stay in the area due to a family members hospital stay in the area and this place was convenient and clean!

8

Susan

10 Feb 2025

·

Stayed 1 night

Hotel was nice, check in was pleasant, coffee all day and the room was clean and comfortable. Breakfast was good but the area needed a better wipe-down. Plenty around for restaurant options.

10

Sherry

23 Jun 2025

·

Stayed 1 night

I love this area it's quiet and away from the hustle and bustle of Charlotte

6

Robert

12 Feb 2024

·

Stayed 1 night

I couldn’t check in on the app and it said to see staff to provide your ID. The person who checked me in was unable to figure it out and gave me room keys since she couldn’t get the virtual key to work. I had to swipe my credit card for incidentals despite my card being stored in the app. When the technology works it’s great but I got stuck with someone who couldn’t figure it out. Please advise staff to take the masks off. It’s 2024 and really obnoxious, especially when they wear it on their chin…defeating any purpose of wearing it. Do you have sick people checking in guests? Room 215 Good floor with great access to things. Room was mediocre and the sink barely drained. The bathroom has no exhaust fan. Again, it’s 2024-get with the times. For $150 for a king room, this isn’t worth it. A fair price for this place would be $85 tops. Location is extremely convenient right off 85 so that was good. Nearby places to eat and shop.

10

Shawn

28 Jan 2026

·

Stayed 3 nights

Great hotel. Close to everything and pet friendly. Also for the money you can’t beat it.

10

Barry

26 Dec 2022

·

Stayed 1 night

We had a really nice room. Very comfortable with the King size bed. We like the location because it is close to our families.

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Dining

Breakfast feedback is mixed: many enjoyed it and mentioned good variety and helpful staff, while others found it average, crowded, or short on items, with occasional cleanliness complaints.

Related guest reviews

8

Nile

25 May 2023

·

Stayed 2 nights

Kind staff. Checked us in early. Breakfast staff helped my wife who's gluten free figure out what she could eat. Lots of eating options nearby. Located close to highway.

4

Gary

18 Aug 2024

·

Stayed 1 night

Didn’t meet my expectation for a Hampton. I stay at Hamptons because I generally find consistent quality for cleanliness, breakfast, facility and staff. This Hampton was not clean; needed remodeling, staff used profanity in first floor Housekeeping room, typically Hamptons have golden raisins and sliced almonds for oatmeal which they didn’t. Ceiling tiles missing at entrance, trash in planters, light in room was leaning, tile grout kind of gross and even the cookies were not good. Sorry, it’s just wasn’t as good as typical Hampton Inns.

8

Dawaylla

6 Nov 2025

·

Stayed 3 nights

Staff was friendly, amenities great, rooms could have been cleaner (walls) but were stay able. Breakfast was delicious! Great free snacks available at the front desk all day.

10

Vickie

2 Apr 2024

·

Stayed 1 night

Property and room were clean. Bedding was comfortable. Staff was friendly. Free Breakfast was very good with lots of choices. Eggs, Bacon, potatoes, cereal, yogurt, oatmeal, Bagels, toast, and more

4

Ken

17 Aug 2025

·

Stayed 1 night

When checking in we were told plumbing was done and possible dirty water… the issue was the water was clear but the hot water was scalding burning my wife’s hands. I advised the front desk and they were very casual about it stating they would notify appropriate persons. Toilet was vey low to floor as well. Beds were extremely soft and sagging. TV was old and picture had continuous light in center. At breakfast, ants crawling on our table. Best part of trip was the coffee. Nicest person there was cleaning employee I spoke with on elevator.

10

Sherry

28 May 2024

·

Stayed 2 nights

The breakfast was really good. All of the feont desk staff were very friendly.

10

Lakeena

24 Mar 2024

·

Stayed 1 night

Very easy check in. Rooms were clean and comfortable. Very pleased with our stay.

8

Dorothy

22 Jul 2024

·

Stayed 3 nights

Breakfast was just so-so. The outside pool water was green...ugh. Staff was great, kind and made you feel welcomed.

4

Shari

31 Aug 2025

·

Stayed 1 night

Probably won’t stay here again. Upon arrival to our room, there was no bedding for the pullout and there were no towels or toilet paper in the bathroom. Couldn’t take part in the breakfast because of a very large group of people (at least 40 or more) that took up the entire area and were rude and obnoxious. They made a huge mess and completely wiped out all the food and drink.

8

Pamela

8 Mar 2024

·

Stayed 3 nights

The breakfast

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Month	Average price
January	US$103
February	US$145
March	US$129
April	US$136
May	US$147
June	US$113
July	US$137
August	US$122
September	US$155
October	US$160
November	US$144
December	US$108

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $178	17 $138	18 $132	19 $153
20 $117	21 $133	22 $140	23 $138	24 $133	25 $204	26 $205
27 $103	28 $121	29 $132	30 $124

Su	Mo	Tu	We	Th	Fr	Sa
				1 $137	2 $189	3 $223
4 $117	5 $187	6 $189	7 $190	8 $170	9 $218	10 $261
11 $161	12 $146	13 $147	14 $154	15 $140	16 $191	17 $210
18 $117	19	20 $162	21 $162	22 $187	23 $299	24 $215
25 $113	26 $136	27 $167	28	29 $164	30 $177	31 $130

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Monthly average prices

About this property

Location

Room options

Studio, 1 King Bed, Refrigerator & Microwave (Wet Bar)

Room, 1 King Bed

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 1 King Bed with Sofa Bed, Refrigerator & Microwave

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Room, 2 Queen Beds

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn by Hilton Concord/Kannapolis

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Prices for upcoming dates