Name: Crowne Plaza Kansas City Downtown by IHG
Address: 1301 Wyandotte Street, Kansas City, Jackson County, US
Price range: US$114–US$497 per night
Rating: 8.2

What guests think

At Crowne Plaza Kansas City Downtown by IHG, travellers praise the walkable central location near venues and the consistently friendly staff, while noting dated areas, small bathrooms, elevator delays, and parking frustrations with fees, congestion, and an occasionally full garage.

Rooms are often comfortable with city views and some spacious suites, but decor feels dated and bathrooms can be cramped. Cleanliness is generally fine yet inconsistent, with periodic maintenance issues like weak showers, aging fixtures, or broken ice machines. On-site dining and bar receive mixed feedback, and the rooftop pool and shuttle are not always available. Expect a convenient downtown base with friendly service and a few trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site bar and restaurant are convenient, and the rooftop pool is liked when open. Frequent complaints note elevator waits, paid and sometimes full parking with a congested check-in area, and a shuttle that's inconsistently available.

Related guest reviews

4

Emma

2 Dec 2024

·

Stayed 1 night

Very convenient for events in power and light area but parking is a disaster if you are checking in during a busy time (ie check in time or any time on the weekend)

6

Jason

12 May 2025

·

Stayed 1 night

Overall ok - the street traffic and parking ramp area during check in is a nightmare. The area was chaotic and traffic was at a near stand still. After we got into the ramp, the elevators were jam packed as well. Room is fine, rooftop pool area is closed which is a bummer since it’s in the 80s this weekend.

4

Blaine

26 Jun 2025

·

Stayed 4 nights

We were here for a volleyball tournament, so the hotel was pretty full. At least one of the elevators was non-operable, so there was a constant wait for the elevators of 5-15 minutes. It really made it a pain to go anywhere.

8

Elizabeth

10 Aug 2025

·

Stayed 3 nights

Umbrella blew over in the pool area on top of someone in our party, the base did not have water or sand inside. Phone didn’t work in 1507.

8

Corinna

11 May 2025

·

Stayed 1 night

The room was nice and clean. Check-in and check-out was quick and easy. The staff was friendly. The self parking is great. However, it's difficult to park by the hotel to check in. There is not much space out front for cars. They have shuttles as well which makes it harder. You can't use the parking garage until after checking in. It can get backed up in front of the hotel on busy days. Over all... loved the stay. Super great location. Would definitely recommend.

8

Melissa

24 Jul 2023

·

Stayed 2 nights

Started a little rocky with giving me the wrong room key but then smooth sailing. Hotel's a little outdated and some of the fixtures could definitely be replaced but the views were AMAZING! We were on the 26th floor and we could see across the city. The rooftop pool was really cool too! A great place to stay!

8

Wyatt

17 Aug 2025

·

Stayed 2 nights

Overall good stay and convenient! Pool was nice

8

Lauren

5 Oct 2024

·

Stayed 2 nights

Pros: Great property and staff! Lobby has nice store and restaurant/bar. Parking was inexpensive and felt safe- elevators directly to floors which was convenient. Friendly staff. Cons: Shuttle did not run once while we were there. We asked and they said the drivers were off (all 3 days). Need to update the website as that was a major inconvenience. Rooms were clean and comfortable- would definitely stay here again!

10

Scott

27 Jul 2025

·

Stayed 2 nights

Great hotel, but could use some serious cleanup of the parking garage elevators and entry into elevators from garage.

10

Katelyn

30 Jul 2025

·

Stayed 1 night

It was great! The only thing i would mention is parking at the hotel was $30 extra which i didn't know and it there weren't other options

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Cleanliness

Feedback on cleanliness is mixed: many find rooms clean, but others report issues like hair or stains in bathrooms, dust buildup, occasional pests, and inconsistent housekeeping. Common maintenance-related cleanliness concerns include aging tubs, dim showers, and mold or grime in vents.

Related guest reviews

6

Thomas

10 Jan 2024

·

Stayed 1 night

The city view from the hotel is amazing. The bed and pillows are great. The room, hotel hallways and elevators are very dirty.

10

Brandon

1 Sept 2025

·

Stayed 3 nights

Cleaning staff was very friendly every time I encountered them. Loved my suite and the bed was comfortable. During a hot August stay the AC worked well in such a big room. My only complaint would be the shower. The building clearly shows its age with the old shower, which has a semi-disgusting rusty moldy ventilation shaft that hovers by your head while you shower in a dimly lit tub. Other than that everything else was A+.

6

Valerie

28 Sept 2025

·

Stayed 1 night

Broken ice maker on floor 7 & 8 was an inconvenience. Room was mostly clean but we noticed there were hairs in the shower and floor and toothpaste on the ceiling. We sat at the restaurant for a while waiting for service and were never approached so we left, they seemed understaffed.

4

Jerry

3 Feb 2025

·

Stayed 2 nights

Shower didn’t work right. The bathroom had no fan. The sink had hair in it. Tub was not cleaned appropriately.

8

Elizabeth

1 Sept 2024

·

Stayed 1 night

Upon arrival, the front desk was friendly and professional. Hotel lobby looked clean and modern. There’s a charge for parking $50! The garage was dirty where the elevator is leading up to the room. Room was large with coffee machine and small refrigerator plus all the perks. So many restaurants within walking distance and if attending a concert. Now to the issues. Blanket had a stain on it, and there was a cockroach in the sink. When I went to get ice, the ice had mold or black stuff on it. Beds are hard for me. For my husband he loved it.

8

Timothy

13 Jun 2025

·

Stayed 1 night

Great location in the Power and Light district a lot to do in the area. I paid for a suite and actually got a suite, so many hotels sell rooms as suites when they just take a normal room and put an island in it so bonus points for that. The room wasn't 'dirty' but definitely needs a deep clean. There was a buildup of dust, very noticable around the edge of the carpet and window sill but you do not have to look hard to notice it everywhere. Definitely needs more than running the vacuum and wiping down the counter tops. Parking wasn't too bad just checking in and out was a bit of a chore. The driveway is way to small and you need to get a keycard to get into the parking garage. Otherwise a pleasant stay.

10

Salvador

2 Sept 2024

·

Stayed 1 night

Very clean and overall good.

10

Tara

9 Nov 2025

·

Stayed 1 night

Clean room and easy check in!

2

Royal

16 Oct 2024

·

Stayed 1 night

Our room had expired food in the fridge, trash under the bed and chairs, used towels on the back of the bathroom door, light on wall would flicker on and off whether the switch was flipped or not(sleeping was not fun), and the gross of the gross, someone’s ripped underwear under the sink. When we tried to talk to someone at the hotel they said we had to talk Expedia, when we connacted Expedia they said the hotel should have given us a refund from their end. We had three rooms, this one was GROSS the other two were normal. We don’t normally complain, these issues seemed to stack. We were extremely frustrated that neither the hotel nor Expedia were able make it right for us.

2

Andrea

7 May 2024

·

Stayed 1 night

My car was hit in the parking garage and they were no help. Hall areas were dirty and dated. Room was mostly clean.

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Rooms

Rooms are often comfortable with great city views, and many suites feel spacious. However, bathrooms are very small, decor can feel dated, noise from elevators or street is noticeable in some rooms, and some miss microwaves or modern TV options.

Related guest reviews

10

Mariah

21 Aug 2025

·

Stayed 4 nights

Nice high rise with a great view of the city. Room was nice with good shower pressure. No microwave in the suite room, so keep that in mind if saving leftovers from a night out.

4

Paul

15 Feb 2025

·

Stayed 2 nights

I was placed in a room next to the service elevator. That was all I could hear the entire night. There was a street light below our room window. Even with the curtains shut our room was still lit up. Employees were not friendly but the job got done. Likely will not return.

4

Michelle

24 Jun 2024

·

Stayed 1 night

Gave us wrong room #.had to go back downstairs. Rooms wayyyy small felt like a cruise ship Bathroom wayyy small

10

janet

11 Mar 2024

·

Stayed 3 nights

Spacious rooms a plus. Nearness to the elevator a plus (convenience) and a minus (could be heard 24/7)

8

Jessica

1 Sept 2025

·

Stayed 1 night

Great hotel. Stayed for a concert at the T-Mobile Center. Just a few blocks away. A pretty easy and safe walk. Power and Light District across from T-Mobile Center. Room was nice and spacious. Self parking under hotel. Friendly staff

10

Jacob

15 Nov 2025

·

Stayed 1 night

We loved the room and the view.

10

Viola

29 Oct 2025

·

Stayed 2 nights

Very nice suite. Plenty of “breathing” room.

6

Colleen

2 Sept 2024

·

Stayed 1 night

Old elevators. Small, cold pool. Good rooms, small bathrooms.

8

Larry

19 Nov 2023

·

Stayed 1 night

The vehicles racing up and down the street all night made it difficult to fall and stay asleep

10

Tamara

31 Mar 2025

·

Stayed 1 night

Very friendly and fast check-in, super comfortable bedding and beds. The room was very clean and the furnishings were nice. We were within walking distance of several dining options. My only complaint was the tv only had a handful of channels and the guide didn’t work, we usually don’t spend enough time in a room to care about that though!

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Service

Staff are frequently praised as friendly, helpful, and accommodating, with quick check-ins for many stays. However, some guests report slow or disorganized check-in, inconsistent shuttle availability, billing or communication issues, and occasional unprofessional interactions or housekeeping missteps.

Related guest reviews

10

Michael

15 Aug 2025

·

Stayed 2 nights

I was super early to check in and was hoping to at least be able to put my car in the hotel's covered parking. But they already had a room available, so I was able to park my car AND drop my bags off at 10:00am! They were so accommodating and every member of the staff had a smile for me. Highly recommend. Plus, the views from the rooms are AMAZING!

10

James

21 Oct 2024

·

Stayed 1 night

The staff were incredibly friendly. They got us checked in and in our room within minutes of entering the front door. The restaurant was good and convenient being onsite. The breakfat package was absolutely great. The food and server were definitely A list.

10

Constance Monet

22 May 2025

·

Stayed 1 night

We had the absolute pleasure of staying at the Crowne Plaza Kansas City Downtown by IHG for a quick one-night trip, and I can confidently say this hotel made our entire weekend feel like a luxury getaway wrapped in kindness and convenience! We were in town for my daughter’s dance recital at the nearby Kansas City Music Hall, and the location could not have been more perfect literally steps away! But what truly elevated our stay was the exceptional service and the unmatched warmth of the front desk staff. From the moment we walked in, we were welcomed with genuine smiles and gracious hospitality. We were met by Fanny, an absolute gem of a front desk professional, who deserves a standing ovation of her own. She was incredibly kind, knowledgeable, and thoughtful. Not only did she make us feel completely at home, but she also went above and beyond to answer every question with care from parking suggestions to nearby dining to helping us coordinate a late checkout so my daughter could change after her performance. Fanny’s professionalism and warmth were a shining example of top-tier customer service. She was our calm in the whirlwind of recital day, and I cannot thank her enough for her thoughtfulness. If you’re visiting downtown Kansas City especially for an event at the Music Hall Crowne Plaza is the ONLY place to stay. Thank you, Crowne Plaza and thank you, Fanny you made our dance weekend unforgettable!

2

William

29 Apr 2023

·

Stayed 1 night

The Crowne Plaza apparently takes zero interest in maintaining the privacy of their guests. Housekeeping walked right into our room unannounced at 7:45 am. The property has zero interest in making amends. I would not stay in this hotel! Isolated incident you say…nope! We had a large group with five separate rooms on different floors. Each had the same experience.

2

Lindsey

24 Aug 2023

·

Stayed 2 nights

Stephanie the front desk manager would not allow my young kids and I to check into our room she stated was available without paying extra! We were arriving from a long train ride and were only 45 minutes early for checkin. We were made to sit and just wait in the lobby. Shuttle service was confusing and not readily available. Staff provided little information in how to get around or what attractions were nearby.

2

Alyson

14 Feb 2024

·

Stayed 1 night

We stayed here for the Super Bowl parade. We checked in around lunchtime and had to pay extra for parking. When we came back later that evening, the parking was full. The front desk staff were extremely rude and unhelpful throughout our stay. They knew that it would be busy and crowded and seemed completely unprepared. Never again.

8

Tricia

21 Oct 2023

·

Stayed 2 nights

The hotel staff try their very best- but are not very hospitable. I called before my stay and asked for two adjoining rooms, or at the very least right next to each other. They said okay we can do that. Long story short when I got there my rooms were not joined or right next to each other they were close but it's in the details.

2

Tammy

20 Jul 2025

·

Stayed 1 night

The stay was fine until I started loading the car. I told the housekeeper that I was not leaving yet. When I got back to my room the bed was stripped, my towels were gone and someone helped themselves to my snacks. The desk clerk did not sound surprised when I described the issue. This stay went from fine to terrible because the hotel's staff got hungry. Hopefully all that they take are snacks!

10

Tim

28 Mar 2025

·

Stayed 1 night

Outstanding customer service. When I checked in Thursday afternoon the staff was so friendly. Same with the bartender later when my family had dinner there.

6

Taylor

10 Jul 2023

·

Stayed 1 night

Checkin was not a good experience. Waited in line 3 separate times being told I would be notified when my room was available and never getting notified, I would then wait in line again to be told the same thing. Waited an hour past my checkin time to finally get a room. Room and rest of the experience was fine.

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Location

Central downtown location near the T-Mobile Center, Power and Light District, the Convention Center, and Music Hall is a major draw. Some note street noise, construction, and occasional safety concerns at night.

Related guest reviews

10

COSTY

7 Sept 2024

·

Stayed 2 nights

Nicely located Staff were friendly

10

Amy Michelle

24 Feb 2025

·

Stayed 4 nights

A short walk from the KC Convention Center for a conference.

8

RYAN

1 Mar 2025

·

Stayed 1 night

Loud construction outside started early in the morning so it is impossible to sleep.

8

Jessica

1 Sept 2025

·

Stayed 1 night

Great hotel. Stayed for a concert at the T-Mobile Center. Just a few blocks away. A pretty easy and safe walk. Power and Light District across from T-Mobile Center. Room was nice and spacious. Self parking under hotel. Friendly staff

10

Amy

21 Oct 2023

·

Stayed 1 night

Hotel was located near everything we needed for our trip: Power and Light District, T-Mobile Center.

10

Patrick

29 Sept 2024

·

Stayed 1 night

Very nice staff and right next to Power and Light. Inexpensive parking and close to great bars and restaurants. Highly recommend

10

Julie

8 May 2024

·

Stayed 1 night

Great place to stay if you are going to music hall or kaufman center. Waling distance to downtown places. Nice hotel

6

Brian

9 Oct 2025

·

Stayed 2 nights

Hotel was very dated especially the hallways. The bar closed too early. Also felt dangerous at night. Homeless everywhere.

10

Taylor

28 Sept 2025

·

Stayed 2 nights

Great view and within walking distance of downtown activities, and the T-Mobile center. Very convenient for us.

10

Steven

13 Jun 2025

·

Stayed 1 night

Great location

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Dining

Dining feedback is mixed: several guests enjoyed the on-site bar/restaurant, breakfast packages, and quick room service, while others found breakfast poor or pricey, food underwhelming, coffee subpar, or the bar closing early.

Related guest reviews

10

Lowell

19 Jun 2025

·

Stayed 1 night

Convenient for show. Nice bar

10

James

21 Oct 2024

·

Stayed 1 night

The staff were incredibly friendly. They got us checked in and in our room within minutes of entering the front door. The restaurant was good and convenient being onsite. The breakfat package was absolutely great. The food and server were definitely A list.

6

Sparkle

10 Feb 2024

·

Stayed 2 nights

The hotel was just an average hotel. It was clean but the breakfast at the restaurant was horrible. The coffee place made up for it.

10

Brandi

11 May 2025

·

Stayed 1 night

We ordered room service and it came very quickly. The food was also very tasty. Check in was smooth and fast.

8

Melani R

6 Mar 2023

·

Stayed 1 night

Great bar

10

Tracee

27 Aug 2025

·

Stayed 1 night

We came for the Lil Wayne concert and had a great time all around. The food at the Rail Bar was amazing and the coffe from the coffee shop was great. Definitely will be back!

6

Luke

16 Feb 2024

·

Stayed 1 night

The staff was very attentive and friendly. The room was a little dated but the hotel has a great location. The quality of the food at the breakfast buffet left a lot to be desired and would probably deter me from booking at this property again.

6

Brian

9 Oct 2025

·

Stayed 2 nights

Hotel was very dated especially the hallways. The bar closed too early. Also felt dangerous at night. Homeless everywhere.

8

Isis

20 Dec 2024

·

Stayed 2 nights

I've stayed here twice for work. Great location, walkable, nice views when stayed on 18th floor. The rooms, bathroom in particular is a lil run down and I'm not a fan of how close the bathroom door is to the toilet seat. I wish the bathrooms had fans so it doesn't get so steamy in there when showering. Deposit for incidentals is great, $50 which can't be beat. Parking is $25 as a guest. The food in the restaurant sucks though. I've ordered the top sirloin and it was dry and unflavored. The burger was super salty. The latte, meh.

8

Cyril

11 Jul 2023

·

I was a little disappointed in the breakfast buffet for the price.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$129
February	US$185
March	US$186
April	US$196
May	US$172
June	US$189
July	US$225
August	US$145
September	US$187
October	US$210
November	US$143
December	US$173

Su	Mo	Tu	We	Th	Fr	Sa
1 $133	2 $150	3 $233	4 $176	5 $165	6 $280	7 $497
8 $222	9 $165	10 $151	11 $151	12 $134	13 $153	14 $158
15 $133	16 $172	17 $181	18 $146	19 $128	20 $136	21 $294
22 $150	23 $117	24 $116	25 $116	26 $116	27 $138	28 $138
29 $114	30 $129

Su	Mo	Tu	We	Th	Fr	Sa
		1 $192	2 $248	3 $401	4 $418	5
6 $133	7 $133	8 $133	9 $128	10 $133	11 $458	12
13 $133	14 $133	15 $141	16 $137	17 $179	18 $225	19 $236
20 $159	21 $183	22 $120	23 $124	24 $129	25 $138	26 $188
27 $174	28 $133	29 $132	30 $134	31 $217

Crowne Plaza Kansas City Downtown by IHG

Prices for Crowne Plaza Kansas City Downtown by IHG

Monthly average prices

About this property

Location

Room options

Standard Room

Premium Room, 2 Queen Beds (High Floor)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, City View

Premium Room, 1 King Bed (High Floor)

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Suite, 1 Bedroom, City View (High Floor)

Guest reviews of Crowne Plaza Kansas City Downtown by IHG

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

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Prices for upcoming dates