Name: Hilton Kansas City Country Club Plaza
Address: 770 W 47th St, West Plaza, Kansas City, Missouri, United States of America, Kansas City, Jackson County, US
Price range: US$140–US$487 per night
Rating: 8.42

What guests think

Reviews of Hilton Kansas City Country Club Plaza highlight a very walkable location by the Plaza and generally spacious rooms, alongside recurring maintenance and infrastructure frustrations such as elevator outages, pool closures or issues, and HVAC or water problems.

Staff are frequently described as friendly and helpful, though some guests report slow responses, rude interactions, or housekeeping inconsistencies. Cleanliness feedback ranges from spotless rooms to missed details like hair, stains, or dusty fixtures. Expect additional costs for parking and a breakfast experience that several guests find overpriced or underwhelming, though some enjoyed the restaurant and bar. Overall, expect a convenient base with variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

The indoor/outdoor pool is popular when open, but multiple reviews note closures, maintenance, or construction and repeated elevator outages causing long waits. On-site parking is available with a fee, and the lobby bar draws praise.

Related guest reviews

8

Stacey

15 Sept 2024

·

Stayed 1 night

My only complaint was paying $26 a night for parking. I would have parked across the street in free parking had I known. I self parked in the hotel garage. I was there less than 24 hours and had to pay $52 for parking my own car.

6

Rebecca

17 Nov 2025

·

Stayed 4 nights

This was my second year in a row we stayed for a weeklong event. Both years there were issues with working elevators. I can overlook one year as maintenance issues happen, however two years in a row is a problem. The concern of safety with only one elevator working is alarming.

8

Erica

1 Jun 2025

·

Stayed 1 night

Stay was good. Staff was nice. The only issue we had was near the pool. They were doing construction on a Saturday night in the indoor pool area. The person doing the work was sanding the walls and dust was going everywhere. We had our swim bags, some food and all the towels were in there and there was just so much du

6

patrick

17 Nov 2025

·

Stayed 2 nights

The biggest problem was the two out of service elevators... better fix that quick. The woman at the desk was wonderful and made a necessary adjustment to our bill for the inconvenience..all in all a great visit to KC

6

David

10 Jul 2025

·

Stayed 3 nights

Both pools were closed in the middle of the summer bizarre! But they validated parking and gave free breakfast! So I guess that was a plus!

10

Ana

3 Nov 2025

·

Stayed 3 nights

Staff were friendly. Pool was fun.

6

Vennie

31 Aug 2025

·

Stayed 3 nights

Two of the four available elevators were inoperable during my stay. This dramatically increased the wait times for movement between floors which was very inconvenient; particularly for those guests trying to squeeze in as much fun as possible during a weekend visit. Hilton needs to do better with its infrastructure maintenance.

8

Jordan

1 Oct 2025

·

Stayed 2 nights

Was not thrilled with the cost of parking- excessive but not really optional. There were nice amenities including a pool and restaurant.

6

Todd

19 Nov 2025

·

Stayed 2 nights

Hotel is in a good area. Walking distance to Country Club Plaza. Hotel seemed clean. Needs a little updating in lobby area. Room was very nice. Pool was outdoor and indoor but nothing major to look at. The major issue was elevator. They have two but only 1 worked. Stairs were not great to get to rooms. We were on the 14th floor and someone told us the stairs do not go all the way down to lobby. It took anywhere from 1 min to 20 minutes to get a free elevator to ride up. We were on a higher floor so we usually caught it down on the first time. elevator would also go up a few floors then never go all the way to the top button and head down to start over again, opening to people waiting to get on with a full elevator. It was very frustrating.

6

Curtis

29 Dec 2025

·

Stayed 1 night

Nice hotel. The pool was closed because of a chemical proble, which was the only reason we went there. So the kids didn’t get to swim, and we just hung out in a hotel room for no reason.

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Cleanliness

Feedback is mixed: many guests found rooms very clean or spotless, while others reported hairs, stains, dusty fixtures, or pool/commons cleanliness needing attention.

Related guest reviews

10

raul

5 Jun 2025

·

Stayed 2 nights

Very clean, the whole hotel.

4

Paige

4 Jan 2024

·

Stayed 2 nights

For choosing to stay at a higher-end Hilton hotel, and spending a good amount of money per night, the rooms were not very clean. I have nothing against a pet friendly hotel (as we have dogs we sometimes travel with) but there was quite a bit of dog food and dog hair found in our room. As well as human food. Rooms were not vacuumed or cleaned very well. Hair was in the shower. Just not clean overall. Not to mention having to pay almost $30/day just to park and $18/meal for breakfast (those may be my fault for not doing a little more research) but when I’m spending almost $200/night for a nice hotel, I don’t want to have to pay for parking if I’m parking the vehicle myself. And on-top of all else, expect a clean room especially with little kids being there.

6

Andrew

22 Nov 2025

·

Stayed 1 night

Found a wad of hair in the carpet, sheets on upside down.

10

Felicia

30 Nov 2025

·

Stayed 2 nights

Room was spotless clean. The staff was very professional. The bar was nice and clean as well overall I give it a 10!

8

Ellen Marie

1 Apr 2025

·

Stayed 2 nights

The location is great, and it was really nice to have valet right there (the valet staff was stellar). Front desk and restaurant were very friendly, as well. The room itself had a great layout, very clean and overall comfortable. There were a couple of issues that I noticed - there was something weird and gross stuck to the ceiling over my bed, but the staff cleaned it up fairly quickly. (A towel was left on my bed where I assume someone stood to clean it up.) Additionally, the water pressure for the shower is abysmal, and the sink took 5-10 minutes to drain after you wash your face or brush your teeth. It would have been nice to have a complimentary breakfast in the morning like the place across the street, but it wasn't a big deal for this stay. Overall, the staff and location were really great, I'd stay again since they were so responsive.

4

John

27 Jun 2025

·

Stayed 2 nights

We had to switch rooms due to a tick and blood on our bed. We also needed a new refrigerator. Then, when we got to our new room, there was a big clump of hair on the bathroom floor. Lobby and other facilities looked pretty good. One staff member was excellent and moved us and got us free breakfast right away. Other staff member told me that “maybe we can’t meet your accommodations and can help you find another hotel.” This was frustrating as well. I didn’t want to move, I just wanted a clean room. Overall very disappointed in our rooms but the rest of the hotel seemed nice.

8

Maksym

1 Jun 2025

·

Stayed 1 night

Cleanliness of the elevators and some hallways could be improved.

6

Danielle

15 Dec 2025

·

Stayed 2 nights

We found trash and a dirty sock in the room. The water pressure in the shower was terrible. We booked a room for 3 people but were only given 2 washcloths and then we were given a hand towel when we asked for more. The windows were so drafty that we had to turn the heat up pretty high. We decided to eat at the hotel restaurant the first night and were told it would be over an hour and a half before our party of 7 could be seated but there were plenty of open tables. We couldn’t push 2 tables together but were allowed to be seated right away if we split our party up. Keep in mind there was one waitress so it wasn’t like staffing was the reason and there was a party of 6 already seated.

10

Philip

14 Jul 2025

·

Stayed 1 night

Great hotel, very clean and staff was very nice.

8

Kallie R

3 Jun 2024

·

Stayed 1 night

The pool was visibly dirty and also cloudy. The indoor pool room smelled bad. Our room seemed pretty clean other than some stray hair in the shower, until we realized there was a very large spill(?) soaked into the carpet between the bed and bathroom. The staff was apologetic about it and it wasn’t noticeable with shoes on so I can see how they may have missed it, but still gross.

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Rooms

Rooms are generally spacious with suite-style layouts and comfortable beds, and many enjoy Plaza views. Recurring issues include HVAC not cooling or heating properly, low water pressure, and sticking or broken sliding bathroom doors.

Related guest reviews

10

Jamie

13 Aug 2025

·

Stayed 2 nights

Great location and spacious room. Loved it!

10

Darsi

4 Aug 2025

·

Stayed 2 nights

The rooms were extremely spacious!

6

Jennifer

29 Mar 2025

·

Stayed 1 night

Location was great. We walked everywhere. The room was just ok. The windows were pretty dirty with lots of handprints. The shower wouldn’t shut off completely and it was hard to listen to all night. Not bad overall just not as good as we expected from a Hilton.

4

amy

11 Dec 2025

·

Stayed 1 night

The rooms AC/heater only blew out hot air. We called to get it fixed and he said he would and then never showed. Thankfully the windows opened a bit and we were able to keep them open all night. Otherwise it wouldve been terribly hot. The mini fridge wasnt cold.

10

Jody

8 Oct 2025

·

Stayed 2 nights

Loved the pillows. Nice room and size. Walking distance to several stores.

10

Michele

13 Oct 2025

·

Stayed 2 nights

Great stay!! We will definitely be staying here again for our next Chiefs game. Love the plaza area and everything it has to offer. Everything was great from start to finish. Hotel staff is very welcoming and friendly. Hotel was clean and comfortable and the room design is really nice having two “separate “ rooms. Highly recommend.

6

Jen

23 Nov 2025

·

Stayed 2 nights

The breakfast was ridiculous. $25 for a continental breakfast that was not that great. The room was clean, but the toilet never flushed properly, we had to hold the handle down to get it to flush and by the end of our stay, that didn’t even work. The A/C quit working so our room was over 80 degrees when we got back. The valet staff was friendly even though we didn’t use them, they were extremely kind and helpful.

10

Bruce

21 Dec 2025

·

Stayed 1 night

Spacious room, clean, better than expected

10

Trevor

19 Oct 2025

·

Stayed 5 nights

room 417 was good. the cover for the ac/heater fell off the wall first night with a crash at 3am! scared the crap out of my wife and i. the thing needs a good cleaning, dust was pretty thick in unit. shower definitely leaks everywhere while showering, all in all the hotel was great with pool to enjoy 80 degree weather while in town!

10

darin

28 May 2024

·

Stayed 2 nights

Very nice place. Only complaint is water pressure in shower was really bad!!

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Service

Service is often friendly and accommodating, with shout-outs to specific staff and responsive valet. However, several reviews cite rude or unhelpful interactions, slow follow-through on requests, inconsistent housekeeping, and occasional check-in delays.

Related guest reviews

6

Kim

5 Jan 2025

·

Stayed 2 nights

Our stay was enjoyable overall, and we plan to return. The evening front desk team and nighttime bartender provided impressive service, demonstrating their friendliness and professionalism. Nevertheless, some areas need improvement. The morning front desk worker's behavior was unacceptable, seeming rude and put off by tasks or requests, which raises concerns about her suitability for the role. Furthermore, the breakfast buffet was disappointing, with cold food at 7:30, likely due to inactive warmers. Meaning they was in warmers, but they didn’t work or wasn’t turned on. This fell short of our expectations, given the Hilton brand's reputation and associated costs. Although our experience was mostly satisfactory, it did not entirely meet our expectations for a Hilton hotel.

6

Richelle

3 Nov 2025

·

Stayed 2 nights

The staff did not let us know that they only had one working elevator upon check-in. We had to move rooms due to heat not working in our first room. We had to go down to the front desk ourselves to exchange rooms. This is a huge hotel to only have one elevator and waiting 25 minutes to get on an elevator is unexceptable. Not to mention the hallways were extremely hot. The restaurant service was horrible in the morning, our waiter never once checked on us, no water no "how is everything " the only thing he did was bring our ticket. Another waiter helped us only after we waved him down. I would not recommend this hotel. Upon check out when we let them know we had to wait for 30 minutes for the elevator not even a sorry. Not, how was your stay, thank you come again NOTHING. one thing good I can say is the valet parking was phenomenal. Always courteous and friendly. But this was a third party PCM. We visit KC often and the location of this hotel is perfect, but we wouldn't stay again.

10

David

16 Aug 2024

·

Stayed 2 nights

Very nice stay. Great staff from front desk, to maids and valets. Restaurant was very good too.

10

Carol

25 Jul 2025

·

Stayed 2 nights

Great location for a Kansas City getaway! Located in the heart of the Plaza, it offers loads of restaurants and shops within walking distance. Best hotel staff I’ve encountered in a long time ~ so refreshing! And the bellmen were top notch! Both Randall and Jermaine went above & beyond. I can recommend this hotel without reservation :)

6

Margaret

25 Oct 2023

·

Stayed 2 nights

Lines of people waited to check in while on,y one attendant was stationed to help. Concierge were unable to provide information. Room phone was non functioning. The locations proximity to the Gateway to the West (the arch) was convenient.

10

Terri

25 Nov 2025

·

Stayed 2 nights

I enjoy this Hotel every time I have the need to stay to overnight in the city. Robert at the front desk is always so helpful, professional and I look forward to seeing him and getting that gracious greeting.

2

Michael

3 Jul 2025

·

Stayed 3 nights

Terrible start to finish. Every encounter with staff was unpleasant. They were rude, unresponsive, and generally just

10

Vicky

1 Jul 2025

·

Stayed 5 nights

Great staff! Helpful, friendly and just an all around great crew. Would stay here again. Beds and pillow were comfy too

4

Derek

10 Sept 2023

·

Stayed 3 nights

Decent hotel, but night service staff was terrible. We called the hotel on our way knowing we were going to be checking in late (1:00am) with three children, one being an infant needing a crib. Upon getting to the room, there was no crib. I called the front desk and they told me that no housekeeping personnel was present and wouldn’t be until 8:00am. The employee told me they would not be able to fulfill my request even though we had called many hours before to request it. The next day we woke up and got ready and phoned down again, asking for the crib. They advised they would bring one up while we went out on our adventures for the day. We did not return until 11:00pm and once again. There was no crib. Upon calling down again, it was the same story. No one was there to bring us a crib. Their excuse was they got busy and couldn’t complete the request. Our infant spent the first two nights on a makeshift bed on the floor. The third day we finally received a crib it was dirty, did not provide crib sheets. Our friends also traveled with us, there air conditioning was not working and their room was incredibly hot. This was also never fixed and they said the hotel was booked to capacity and there was anything they could do. In our downtime they had to hang out in our room since their room was unbearable to be in during the day. This is not a below average hotel and we paid over $200 a night for this hotel in a nice area, but our stay was really poor due to these issues.

6

Jonny

3 Aug 2025

·

Stayed 1 night

Property/room overall were nice (besides the pocket door to the bathroom being stuck open, which is unfortunate because the toilet is so close to the bed). My middling review stems from the general rudeness I received from the staff when I called to ask some questions about booking the room. After insulting my intelligence, the man at the front desk then transfered me to another person who demanded I give them my name and phone number, and after I complied they hung up on me abruptly. This was all very odd behavior from hospitality staff. I also informed the front desk that the pocket door was not functioning and was told that they would send someone up to fix it, but no one ever showed up.

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Location

Highly walkable location by Country Club Plaza with easy access to shops, restaurants, and attractions; some note convenient drives to stadiums and downtown.

Related guest reviews

10

Xaviery

6 Dec 2025

·

Stayed 2 nights

Yes everything was lovely. Great for leisure time. It was about 15 minutes from Royals and Chiefs stadium. If you love to eat and shop this is the area. Everything was in walking distance. Hotel was exceptional. Valet parking and rooms were very clean. When I visit again I will be staying in this area again. Thanks for the good time KC.

10

Tracy

27 Jun 2023

·

Stayed 1 night

Beautiful tall white building in Country Club Plaza. It was very convenient for shopping at the Plaza and Summit Avenue was a main thoroughfare so we drove to Kansas City Market downtown as well.

10

Courtney

1 Nov 2024

·

Stayed 2 nights

Hotel was great and in a great location. Within walking distance of plenty of restaurants and shops to visit.

10

Jennifer

3 Sept 2025

·

Stayed 2 nights

Enjoy staying here when we come to KC. It’s in a great location and makes it easy to get to where we want to go in town. The room has a lot of space and a good value for the money. The staff is also very friendly.

10

Angie

16 Mar 2025

·

Stayed 2 nights

Great spot right by the plaza.

10

Steve

5 Jan 2025

·

Stayed 1 night

We wanted to stay on the plaza and this worked out great. We were able to walk there easily and the price was fantastic.

10

Denita

19 Jun 2024

·

Stayed 1 night

Location is the best.

10

Alison

11 Aug 2025

·

Stayed 2 nights

We had a great stay at the Hilton Kansas City Country Club Plaza. The location is fantastic—right near the Plaza area, with easy access to restaurants, shopping, and local attractions. It’s a great spot whether you’re visiting for business or leisure. The staff was incredibly friendly and welcoming, making check-in smooth and offering helpful suggestions about the area. Everyone I interacted with was professional and courteous, which really enhanced the overall experience. The rooms were spacious, clean, and very comfortable. I appreciated the modern touches and the attention to detail in the room setup—it made for a relaxing and enjoyable stay. Overall, I highly recommend this hotel if you’re looking for a convenient, comfortable, and well-run place to stay in Kansas City.

10

Cara

9 Sept 2024

·

Stayed 2 nights

This is my third time staying at this Hilton. The location in the Plaza is walking distance to many shops and restaurants. The hotel rooms are spacious and clean. The fitness center is updated and modern. The outdoor pool is nice. The breakfast buffet is wonderful. I love the parking garage under the hotel. I will stay at this hotel every time I visit KC.

10

Amanda

7 Jan 2025

·

Stayed 2 nights

Perfect walking distance to shops and restaurants

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Dining

Breakfast is frequently criticized as overpriced with limited or lukewarm options, though a few enjoyed the buffet or meals. The restaurant and bar receive positive comments, but room service can be slow or poor value.

Related guest reviews

10

Keith

12 Nov 2024

·

Stayed 2 nights

We stayed for 2 nights. Both nights we decided to have a drink at the bar to end the day. Simone and mimo were both outstanding. They were friendly, attentive, and made excellent drinks. I don’t remember names but 3 different valets brought me my car and they were all great.

8

Janie

6 Aug 2024

·

Stayed 5 nights

Very happy with our 5 day stay! Clean and love the location. The breakfast was VERY DISAPPOINTING!!! Paid the extra money each day to have breakfast included, it was the same nasty food each morning. No pancakes, waffles, or biscuits and gravy. Running eggs, sausage or ham, and mixed veggies every morning. We are NOT picky eaters at all but it was NOT worth the money. Go somewhere else for breakfast.

10

Madeline

7 Sept 2025

·

Stayed 3 nights

We stayed for our anniversary weekend, but the rooms were nice sized suites which was an added bonus. Great place for families so we will be back with our kids! Walkable to everything in Plaza. And the FOOD at the hotel was the BEST hotel food we’ve eaten before!

6

Jen

23 Nov 2025

·

Stayed 2 nights

The breakfast was ridiculous. $25 for a continental breakfast that was not that great. The room was clean, but the toilet never flushed properly, we had to hold the handle down to get it to flush and by the end of our stay, that didn’t even work. The A/C quit working so our room was over 80 degrees when we got back. The valet staff was friendly even though we didn’t use them, they were extremely kind and helpful.

6

Mary

5 Sept 2023

·

Stayed 3 nights

Welcomed by a SWAT guard upon arrival. Wrong card charged for stay. Broken glass bottle in the parking garage elevator for 2 days. Pool facility was gross. Room service food was terrible.

8

Russell

27 Apr 2025

·

Stayed 1 night

Breakfast buffet was terrible. I have had better continental breakfast at motels. This $25 per person buffet had watered down eggs, cheap sausage and milk and yogurt left open and exposed and not refrigerated. i was really shocked for such a classy hotel to have such a low rent breakfast.

10

Mark

20 Jan 2024

·

Stayed 1 night

This place was great! Good location and the restaurant food was good too!

10

Darla

6 Jun 2025

·

Stayed 1 night

Nice hotel. Great staff and very clean. Bed was comfy. The he food at restaurant was good too.

6

John

2 Dec 2024

·

Stayed 6 nights

Hotel didn’t really come up to expectations. Room was fine, service was good apart from one gentleman at reception who seemed to be in management, sullen and unhelpful to say the least. Breakfast was ok, hot food was never hot even when complained didn’t change, nothing under food containers to keep food hot and very limited choice. Cold buffet much better. Paid extra when booking for breakfast but was told could not choose from menu only buffet, even although I paid enough to cover anything provided on menu. Hotel has a good pool and is in a great area, but unfortunately I would choose somewhere else next time.

6

Nicky

4 Aug 2024

·

Stayed 2 nights

We arrived for a weekend for a concert- myself and my two teen children. Location wise, this location is great! Country Club Plaza has great shopping, dining and all within walking distance. However, the shops close at 7pm and the only downside to the dining is if you’re looking for a quick bite you are limited to Shake Shack. The price for parking is insane considering the price of the rooms - no breakfast and a less than par store to buy drinks or snacks. The pool had few chairs for the amount of guests, people were trying to communicate with the staff and she understood o English to help find cushions for the chairs. We did place an order of chicken strips and fries with a bottle of water (room service) ~ imagine my surprise when the bill was $32.00!!! Door dash would have been cheaper. Pulled out the hide a bed and the sheet on there was dirty. I called to the front desk and told them and they brought us clean bedding. Guessing the prior guests made the couch and the maid never bothered to check the couch- GROSS!! And if you see that 3 people are staying in a hotel room, please provide more than 3 towels. I don’t know why that isn’t standard practice. We reuse them but need more than one (just the girls) No, we will not stay here again…… I’ll pay a little extra and get a free breakfast at least and happy hour over at Embassy Suites.

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Month	Average price
January	US$135
February	US$177
March	US$268
April	US$225
May	US$197
June	US$232
July	US$207
August	US$159
September	US$197
October	US$190
November	US$142
December	US$173

Su	Mo	Tu	We	Th	Fr	Sa
				1 $163	2 $210	3 $210
4 $154	5 $166	6 $173	7 $158	8 $147	9 $237	10 $230
11 $140	12 $170	13 $191	14 $203	15 $166	16 $427	17
18 $411	19 $264	20 $292	21 $258	22 $214	23 $203	24 $203
25 $148	26 $166	27 $231	28 $204	29 $154	30 $163	31 $163

Hilton Kansas City Country Club Plaza

Prices for Hilton Kansas City Country Club Plaza

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed (Plaza)

Studio Suite, 2 Queen Beds, Accessible (Mobility Hearing, Roll-In Shower)

Suite, 1 Queen Bed, Accessible, Bathtub (Mobility Accessible, 2 Room Suite)

Deluxe Studio Suite, 1 King Bed, Accessible (Mobility Hearing, Roll-In Shower)

Studio Suite, 2 Queen Beds (Plaza View)

Studio Suite, 2 Queen Beds (Hearing Accessible)

Suite, 2 Queen Beds, Accessible, Bathtub (Mobility Hearing, 2 Room Suite)

Studio Suite, 2 Queen Beds

Presidential Suite, 1 King Bed (Plaza)

Studio Suite, 1 King Bed

Deluxe Studio Suite, 1 King Bed

Studio Suite, 1 King Bed, Accessible (Roll-In Shower)

Deluxe Suite, 1 King Bed (Plaza)

Deluxe Suite, 1 King Bed

Deluxe Studio Suite, 1 King Bed (Plaza View)

Suite, 1 King Bed

Studio Suite, 1 King Bed (Hearing Accessible)

Studio Suite, 1 King Bed (Plaza View)

Guest reviews of Hilton Kansas City Country Club Plaza

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Kansas City Country Club Plaza

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $224
20 $221	21 $196	22 $460	23 $299	24 $332	25 $487	26 $374
27 $148	28 $167	29 $174	30 $173