Name: Residence Inn Kansas City Country Club Plaza
Address: 4601 Broadway, Plaza Westport, Kansas City, Missouri, United States of America, Kansas City, Jackson County, US
Price range: US$157–US$657 per night
Rating: 8.48

What guests think

At Residence Inn Kansas City Country Club Plaza, travelers repeatedly praise the walkable Plaza location, friendly staff, and the generous complimentary breakfast, while noting the building’s age, dated rooms, and recurring inconveniences with the elevator and parking arrangements.

Many suites are spacious and include full kitchens, but guests report dated decor, occasional odors, dim lighting, and maintenance frustrations like weak hot water or loud HVAC. Service is often described as kind and accommodating, including room moves and quick fixes, though some experienced slow or curt front desk interactions. Expect a convenient Plaza stay with ample space and breakfast, alongside an older property and potential elevator or parking hassles.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Frequent complaints about a single elevator that is slow or out of service, leading to long waits and heavy stair use. Parking can be tight or confusing, with an aging garage and clearance limits; some fees were waived during outages.

Related guest reviews

10

Amanda

24 Nov 2024

·

Stayed 1 night

Beautiful and convenient location. Parking is not user friendly, but once you get checked in the garage is nice.

8

Michelle

30 Sept 2023

·

Stayed 1 night

There was only one elevator for the whole hotel. We were on the 6th floor and the elevator took over 10 minutes to get to us one time. Not convenient for a larger hotel to only have one elevator. Otherwise very pleasant experience

4

maria

6 May 2024

·

Stayed 2 nights

The property was outdated. It felt low quality compared to other Marriott hotels. The elevator was also out of service so good luck if you’re staying on one of the higher floors. Unfortunately I did not see this when booking, and I never got an email saying that the elevator was out of service, even though other people did. If I had received an email, I would have canceled and gotten another hotel. The gate in the parking garage also went down before we got to cross, and it scuffed the top of our car. The breakfast was good and they even had milk alternatives which is nice for lactose intolerant people. The breakfast area is pretty clean, and the hotel overall is too.

8

Pamela

15 Oct 2025

·

Stayed 1 night

I enjoyed as usual. Wonderful breakfast and location. Unfortunately the parking garage ceiling is delapidating and drops onto me.

8

Pamela

3 Feb 2025

·

Stayed 2 nights

Appreciate the front desk being so accommodating, professional and kind. Nice breakfast and good location. Parking garage is crazy small and the structure on the inside is showing it’s age.

8

Valorie

16 Mar 2025

·

Stayed 3 nights

We ended up waiting such a long time for the elevator. There are 6 floors with 126 rooms and there was only 1 elevator. Many others were complaining of the same thing. We used the stairs when we could but one of our family members has disabilities and stairs were difficult.

2

Raven

14 Apr 2024

·

Stayed 2 nights

Front desk staff was short and not overly friendly. Seemed like being fully booked may have overwhelmed them. Secondly there was no working elevator so you were stuck walking flights of stairs to get to or from your room. There were several minor details that when spending $300 a night just shouldn’t be a problem. Tv guide not working, WiFi was basically none existent. This has really opened my eyes and will probably never stay in this or affiliated hotels again

8

laura

18 Aug 2023

·

Stayed 2 nights

Everything about this stay was great - other than the single elevator that took forever and often went right by our 5th floor, so we ended up having to take the stairs!

6

Kristen

25 Apr 2024

·

Stayed 3 nights

The room is very spacious for a traveling family with 2 bedrooms and 2 bathrooms. The location is awesome and within walking distance of many restaurants or shopping. The breakfast was generous with a good variety of options. The couch in the living room was not comfortable and had seen better days. We too were greeted at check-in with the news that the elevator was out of service for the duration of the trip. I was traveling with 2 kids and my mom who is over 60. We were placed on the 5th floor. While we made it happen, I believe that calls should have been placed ahead of time to let people know that the elevator would be out of order.

10

Henry

16 May 2024

·

Stayed 2 nights

So, they initially put us up in their annex which was really not so pleasant. They most kindly changed our room into the main hotel and that was wonderful - I do find it odd though that after all this time they still do not have an elevator. If you can't handle the stairs, this is no place for you! Still, the folks were most kind, and they even helped us take our bags up and down the stairs. But they really do need to get the elevator up - 6 floors man!

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms clean, but recurring comments cite musty or stale odors and occasional lapses like crumbs or stains on pullout beds.

Related guest reviews

8

Rhonda

30 May 2023

·

Stayed 5 nights

We had a room on the bottom floor and it smelled like mildew. The room was clean and very close to downtown area. The breakfast they serve is excellent.

2

Erik

4 Nov 2024

·

Stayed 3 nights

The hotel was filthy and smelled horrible. The elevator door did not open all the way, there was no coffee pot in the coffee maker, your feel stuck to the carpet in your room. The windows form our room did not look outside, instead the windows openned up to the breakfast buffet.

10

Wanda M

4 Mar 2024

·

Stayed 2 nights

Excellent place and location. Super clean and comfortable.

2

Aaron

5 Feb 2024

·

Stayed 1 night

The room smelt like cigarette smoke. We requested a different room and they gave us one. The new room was not clean nor well kept so we cancelled our reservation and found a new place.

8

Freddie

28 Jun 2025

·

Stayed 2 nights

Nice quiet and it felt clean will definitely stay again

8

Chad

17 Sept 2024

·

Stayed 1 night

I liked the room. It was really spacious. Liked the location. I didn’t like that my room smelled of cigarette smoke and it was a non smoking room.

10

Jennifer

24 Nov 2025

·

Stayed 2 nights

Clean room and hotel and great breakfast.

4

Blair

16 Mar 2024

·

Stayed 1 night

This property is quite dated. The pictures on Expedia were deceiving as far as the lobby and rooms are concerned. Our room in general was clean. We did find crumbs and pieces of crackers on the mattress of the pullout bed when making it for our kids to sleep on. The elevator was broken, so we had to carry our luggage up several flights of stairs. The front desk offered to comp us a King bed instead of Queen for the inconvenience. Lots of outside noise (sirens, cars racing) for most of the night. It was ok for a one night stay, but not sure we will return when we visit KC again. We enjoy Residence Inn (just stayed in Chicago several months ago), so we were disappointed when this location wasn’t up to their normal standards.

10

Lindy

27 Sept 2025

·

Stayed 2 nights

Lovely hotel. Great staff. Very clean and great breakfast!

8

Andrew

17 Jan 2025

·

Stayed 5 nights

Great stay overall. The hotel, rooms, carpet etc could use an update. Feels dated and room smelled stale. Great breakfast and location overall.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Suites are generally spacious and well equipped with full kitchens and multi-bedroom layouts. However, decor and lighting feel dated, with reports of noise from neighbors, HVAC, and intermittent issues with hot water or water pressure.

Related guest reviews

8

danielle

27 Nov 2024

·

Stayed 2 nights

I will say this location is a pretty good one if you'd like to stay in the Country Club Plaza area. The hotel room was dated and the lighting in the room was not great. Also the shower was dark because the lighting was not good in there either. The room was clean, but, the bed wasn't all that comfy. It definitely needed a reno or some updating. The breakfast was very good.

4

Thao

23 Dec 2024

·

Stayed 2 nights

There was no hot water to taje baths or shower for 2 days.

10

David

16 Jun 2025

·

Stayed 4 nights

Great location, spacious suites. Just a bit noisy from the traffic in the neighborhood, due to having cracked open windows due to ac units.

8

Joey

12 Aug 2024

·

Stayed 1 night

We had the suite, so it was really nice to have a bedroom with a door that could be shut-off from the living area, which had a couch with a pull-out bed. And then there was a full kitchen which we didn't really need for a 1-night stay, but would be great for an extended stay! There was some noise transference from adjacent units, you could hear people talking and someone had a dog that would bark occasionally, but it wasn't a big issue.

10

Christopher

5 Jan 2025

·

Stayed 5 nights

Nice suites with lots of room and a full kitchen. Free breakfast was great and staff made sure there was always plenty of food. Located right by the Plaza, so that was a big plus.

6

Harrison

8 Nov 2024

·

Stayed 3 nights

The bathroom needs updating, the toilet was low and the shower had backup issues when the shower was turned on. The shower head leaked.

6

Tara

29 May 2024

·

Stayed 1 night

The hotel is dated and rooms are dark. They are however very spacious, clean and comfortable. The air system in the room is extremely loud making restful sleep difficult.

10

Jamie

1 Jul 2025

·

Stayed 2 nights

Great location and all the amenities you expect from Residence Inn. Full size refrigerator with ice maker, dishes in kitchen. Maybe a little dated and some maintenance issues (crack in the wall)

8

Andrew

17 Jan 2025

·

Stayed 5 nights

Great stay overall. The hotel, rooms, carpet etc could use an update. Feels dated and room smelled stale. Great breakfast and location overall.

8

Regina

18 Aug 2024

·

Stayed 1 night

The room was spacious and bed was comfy.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly, helpful, and responsive, handling room changes and fixes and sometimes waiving fees. A minority reported curt interactions or slow, overwhelmed front-desk service.

Related guest reviews

6

Chadd

2 Jan 2023

·

Stayed 19,358 nights

While the staff was very courteous, we were not told that our room had an outside entrance, nor were we corrected when we went the wrong way exiting the front lobby. The parking situation was confusing, and the front desk is understaffed. While the front desk staff was very friendly, they were a bit overwhelmed at times, and this is a management problem, not a staff problem. Overall the room was clean and neat, and quiet at night. We stayed in the apartment style suite (hence the outside entrance), and there were plenty of blankets and extra towels for our stay.

4

kathryn a

11 May 2023

·

Stayed 7 nights

Customer service was definitely off w c c and heather. Realizing we had an outside entrance we requested to be moved to the inside building ( my husband is 70 and we weren’t sure about safety). They changed rooms without disclosing the bed size would be a queen instead of our requested king. Requested the next morning that we be moved to a king room. Immediately we got attitude from Heather. That’s how our vacation started. Moved to our (king) room. Another bummer. Room 125, check it out. When the air came on it sounded like a freight train. Had to continuously change volume for tv. Then, the outside door to the building was right outside of our room. The door slammed evertime it closed, very loud. Family above us with children, we heard it all. We also heard every time they flushed the toilet along with a banging noise in the wall. Thank you for reading my review

10

Jennifer

18 Sept 2025

·

Stayed 2 nights

I would just like to share that every person that I encountered that worked at this property was very kind, helpful, and happy to assist with any request that I made! I will definitely be back again!!!

10

Jon

28 Nov 2025

·

Stayed 1 night

Room was clean, comfortable, and provided the perfect space for our stay. The staff was incredibly friendly when checking in. Thank you so much!

8

Stephen

21 Jun 2024

·

Stayed 2 nights

Great manager and staff, very helpful!

2

Brenan

30 Oct 2024

·

Stayed 1 night

I was denied a room that I had reserved when checking in. Service was unfriendly and unhelpful. I will never try to stay here again.

10

Julie

5 Sept 2023

·

Stayed 2 nights

We really enjoyed our stay at the Residence Inn near the Plaza in Kansas City. It was a great location as we were able to walk to many destinations near the hotel such as the Nelson-Atkins Museum of Art and the shops and restaurants in the Plaza. The staff was terrific. We enjoyed the people staffing the front desk. The breakfast crew and housekeeping staff were very responsive. Whenever I would thank them, they would thank me for choosing to stay at their hotel. Even after we checked out, the people at the front desk helped us out with a problem. Your staff there is a very valuable asset--I could not have been more pleased with how we were treated and assisted. Residence Inn by Marriott near the Plaza has now become our home away from home when we are in Kansas City.

2

Raven

14 Apr 2024

·

Stayed 2 nights

Front desk staff was short and not overly friendly. Seemed like being fully booked may have overwhelmed them. Secondly there was no working elevator so you were stuck walking flights of stairs to get to or from your room. There were several minor details that when spending $300 a night just shouldn’t be a problem. Tv guide not working, WiFi was basically none existent. This has really opened my eyes and will probably never stay in this or affiliated hotels again

10

Mary

19 Dec 2024

·

Stayed 3 nights

We had a great stay here for the Thanksgiving holiday. Jason M., the front desk manager, was so kind and helpful, as were all the staff. Expedia messed up our reservation and Jason did everything he could to straighten it out and help us have a great stay. He waived some fees and got us a good rate (because I had to pay twice due to Expedia's error.)

10

Fred

4 Aug 2023

·

Stayed 2 nights

Bed was very comfortable. Excellent breakfast and workout room. Staff friendly and helpful. Prompt service when there was a small issue with the room.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Highly walkable location by Country Club Plaza, with easy access to shops, restaurants, and attractions. Some mention traffic or nearby construction noise.

Related guest reviews

10

Todd

4 Oct 2024

·

Stayed 2 nights

Exactly what I needed, great location

10

Jitendra

12 Mar 2023

·

Stayed 1 night

Great Location and room was large

8

Yevgeny

30 Oct 2025

·

Stayed 3 nights

Everything is a bit tight in the space, obvious signs of age in the hotel that needs some updating. Eating area is weirdly placed. However, the staff were great, the breakfast was fantastic, I was easily able to find street parking, and the location is still central.

10

Tammy

6 Dec 2024

·

Stayed 1 night

A block from the Plaza. Walked to see Christmas lights!

10

Dee

25 Dec 2024

·

Stayed 1 night

Perfect location. Quiet. Privacy in residence inn room.

10

Angela

3 Aug 2024

·

Stayed 1 night

Great hotel on the Plaza!

10

Michelle

5 Dec 2024

·

Stayed 1 night

Check in was so easy and we were able to check in early. Location was perfect! We walked to dinner. Rooms.were clean and beds were comfortable..staff was friendly

10

Julie

5 Sept 2023

·

Stayed 2 nights

We really enjoyed our stay at the Residence Inn near the Plaza in Kansas City. It was a great location as we were able to walk to many destinations near the hotel such as the Nelson-Atkins Museum of Art and the shops and restaurants in the Plaza. The staff was terrific. We enjoyed the people staffing the front desk. The breakfast crew and housekeeping staff were very responsive. Whenever I would thank them, they would thank me for choosing to stay at their hotel. Even after we checked out, the people at the front desk helped us out with a problem. Your staff there is a very valuable asset--I could not have been more pleased with how we were treated and assisted. Residence Inn by Marriott near the Plaza has now become our home away from home when we are in Kansas City.

10

Wylita

17 Oct 2025

·

Stayed 3 nights

Well equipped. Excellent location. Good cookies

10

Dennis

28 Jun 2025

·

Stayed 2 nights

Good location at Country Club Plaza area.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for being tasty, plentiful, and varied. A few guests found it average or unappealing.

Related guest reviews

8

Yevgeny

30 Oct 2025

·

Stayed 3 nights

Everything is a bit tight in the space, obvious signs of age in the hotel that needs some updating. Eating area is weirdly placed. However, the staff were great, the breakfast was fantastic, I was easily able to find street parking, and the location is still central.

8

James

24 Sept 2023

·

Stayed 2 nights

The staff were great and made the “extra” effort at least three different times. The breakfast was good—better than the average. And it was just a block from the center of the Country, Club Plaza, so we did not need to drive around much for dinner and entertainment.

8

Pamela

3 Feb 2025

·

Stayed 2 nights

Appreciate the front desk being so accommodating, professional and kind. Nice breakfast and good location. Parking garage is crazy small and the structure on the inside is showing it’s age.

10

Christopher

5 Jan 2025

·

Stayed 5 nights

Nice suites with lots of room and a full kitchen. Free breakfast was great and staff made sure there was always plenty of food. Located right by the Plaza, so that was a big plus.

8

Traci

27 Dec 2025

·

Stayed 3 nights

Breakfast was great! Coffee needed work. The staff professional! Room was clean and quiet!

8

Judy A

11 Feb 2025

·

Stayed 1 night

Staff was very courteous and like the breakfast room a lot!

8

Susan L

6 May 2025

·

Stayed 7 nights

While it is an older property with older color schemes the weekday cafeteria ladies are wonderful and breakfast is included each day. The beds and pillows are comfortable with large screen Tv & full kitchen.

10

Jennifer

24 Nov 2025

·

Stayed 2 nights

Clean room and hotel and great breakfast.

10

Lindy

27 Sept 2025

·

Stayed 2 nights

Lovely hotel. Great staff. Very clean and great breakfast!

8

Andrew

17 Jan 2025

·

Stayed 5 nights

Great stay overall. The hotel, rooms, carpet etc could use an update. Feels dated and room smelled stale. Great breakfast and location overall.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$140
February	US$207
March	US$164
April	US$176
May	US$174
June	US$212
July	US$199
August	US$147
September	US$168
October	US$181
November	US$156
December	US$154

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $335
20 $237	21 $218	22	23 $309	24 $657	25 $308	26 $295
27 $161	28 $161	29 $171	30 $171

Su	Mo	Tu	We	Th	Fr	Sa
				1 $161	2 $167	3 $170
4 $161	5 $159	6 $172	7	8 $165	9 $193	10 $193
11 $167	12 $171	13 $171	14 $197	15 $160	16 $331	17 $356
18 $237	19 $157	20 $185	21 $203	22 $161	23 $214	24 $245
25 $182	26 $161	27 $182	28 $182	29 $161	30 $205	31 $245

Residence Inn Kansas City Country Club Plaza

Prices for Residence Inn Kansas City Country Club Plaza

Monthly average prices

About this property

Location

Room options

Studio, 1 Queen Bed with Sofa Bed (Mobility Hearing Accessible, Tub)

Studio, 1 Queen Bed with Sofa Bed (Mobility Hearing Access, Roll-In Shower)

Studio, 1 King Bed

Suite, 1 Bedroom (Mobility Hearing Accessible, Tub)

Suite, 2 Bedrooms

Studio, 1 Queen Bed with Sofa Bed

Suite, 1 Bedroom

Suite, 2 Bedrooms (Mobility Hearing Access, Roll-In Shower)

Guest reviews of Residence Inn Kansas City Country Club Plaza

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Residence Inn Kansas City Country Club Plaza

Prices for upcoming dates