Name: DoubleTree by Hilton Chicago - North Shore Conference Center
Address: 9599 Skokie Blvd, Skokie, Illinois, United States of America, Skokie, Illinois, US
Price range: US$137–US$451 per night
Rating: 8.15

What guests think

At DoubleTree by Hilton Chicago - North Shore Conference Center, guests praise the convenient location near shopping, dining, and the adjacent theater, plus free parking and comfortable beds, while noting that cleanliness and décor can vary between updated and older areas.

Service is often friendly and accommodating, but multiple reviews cite slow or unresponsive front-desk support and refund or follow‑up issues. Rooms range from modern to dated, with repeatedly small bathrooms, noisy or underperforming HVAC, and occasional maintenance problems; event noise and hallway disturbances also affect some stays. Dining feedback and facilities are mixed: the attached restaurant and warm cookies get compliments, while breakfast value, coffee availability, gym quality, elevator reliability, and pool temperature or chlorine levels draw criticism. Expect a convenient suburban base with variable room quality and service consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities get mixed feedback: the pool area is enjoyed but sometimes cold or overly chlorinated, the gym ranges from adequate to poor, and elevators are occasionally slow or out of service. Free parking is convenient, though spots can be scarce during events and a few guests reported vehicle break‑ins.

Related guest reviews

8

Richard

11 Sept 2025

·

Stayed 3 nights

People at front desk were very courteous and professional. Gym was clean. Business center helpful. Elevator cabs dated. Shower dated. Housekeeping service good. Lobby design dated.

6

Dave

26 Aug 2025

·

Stayed 6 nights

Location great! Workout room deplorable!!!

10

Monique

6 Dec 2025

·

Stayed 1 night

Great hotel. Fabulous pool!

10

William

24 Aug 2024

·

Stayed 2 nights

Nice clean safe hotel. The onsite restaurant had a fantastic dinner and a decent breakfast. The fitness center was small but adequate. The pool area was very nice, quite large, and well kept. Staff was nice and welcoming all throughout the facility. Plenty of shopping within walking distance and with no traffic it is just 20ish minutes to the airport or downtown Chicago.

8

Marie

3 Jan 2023

·

Stayed 3 nights

Great value. Friendly staff. Be very careful to not leave valuables in your car, and lock it up. We were warned at check-in, and there was police presence on two separate occasions in our 3 night stay for breakins to cars.

8

Terri

12 Sept 2024

·

Stayed 1 night

Almost too large of a resort, amenities too far apart.

8

Keith

17 Jun 2025

·

Stayed 4 nights

large facility with good amenities. Location is convenient if you have a car. Property seemed well maintained but 1 of 3 elevators was broken and a second elevator kept losing power and had to make express movement to lobby level on multiple occasions. Hotel staff was pleasant.

6

joanne

4 Aug 2025

·

Stayed 2 nights

We stayed at the low-rise section. Very worn interior. The elevators were a little scary to ride in. They made alot of grinding noises. The steakhouse was just okay not worth the price they charge.

6

deborah

28 Oct 2025

·

Stayed 3 nights

Didn’t eat breakfast there(wasn’t included). Parking was challenging on Saturday night. Coffee maker wasn't fully functional. Bathroom was VERY tight on space, while room was quite large. Sometimes elevator took a long time.Enjoyed the indoor pool and exercise room, but no bathrooms nearby!!

6

Paul

25 May 2025

·

Stayed 2 nights

When we arrived, we were notified that all power, lights, water etc would be unavailable from midnight to 5 AM that night due to some repairs that needed to be done by the city. No compensation was offered.

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Cleanliness

Cleanliness is inconsistent: many guests found rooms and common areas very clean, but several reported missed housekeeping, dirty carpets or surfaces, unpleasant bathroom odors, and worn towels.

Related guest reviews

6

John

19 Sept 2025

·

Stayed 2 nights

The hotel was average. The carpets in our room were really dirty and all the shampoo, conditioner and soap bottles were empty. We had to ask for more towels and toilet paper since there weren’t enough for the people staying in the room. The front desk also took a while to answer although everyone was real nice.

6

Stacy

29 Nov 2025

·

Stayed 3 nights

In my room, there were little black hairs on the table tops, in the drawer and on bathroom counter. Desk area had hardened spillage...looks like nobody wiped down the room surfaces at all. Hallways of my floor were littered with gum wrapper and sugar packets and look like they hadn't been vacuumed in a long time. Staff was at least nice enough to change rooms or offer complimentary breakfast.

10

Crystal

1 Jan 2026

·

Stayed 3 nights

Clean room

6

Toshjai

31 Aug 2025

·

Stayed 4 nights

Room wasn’t as clean as we would have liked it to be but we were accommodated

10

Radcliffe

5 Aug 2023

·

Stayed 1 night

Clean

10

Marcus

29 Sept 2025

·

Stayed 1 night

Excellent room condition.

10

Phinesse

31 Jan 2025

·

Stayed 1 night

Very clean and quiet

2

Kathryn

9 Sept 2025

·

Stayed 6 nights

DoubleTree-Hilton in Skokie, IL. Filthy, i.e. stained carpets throughout facility, roach on someones room door threshold, and 1st room. Hilton should NOT put their name on this facility. Late when we got in. Lobby had empty cups throughout and leaves on carpets. Get to room and immediately need to shower after travel. Got all my stuff unpacked before inspecting room. Big mistake! Shower had hair on walls, tile on bathroom floor has never seen bleach. It was black (white grout everywhere you don't need to stand.). White towels are all different colors of white and old stained. Then, noticed toom carpets were filthy. Pulled back comforter and someone had eaten in the bed! Packed up & went to desk. Moved rooms. 2nd room, same bathroom floor situation. Closet door had gray/black hand smudges (Let's hope.). Shattered glass near nighstand that daughter stepped on. That's how we found it. 2am & Exhausted, so stayed in room. Next morning, front desk said they'd get management to speak to us. Never happened. Stayed 5 days because there was nowhere to move to. Pay for Motel6 get Motel6. Understandable. Pay for DoubleTree-Hilton, still get Motel6. Unjustified for the cost of a DoubleTree- Hilton! They did adjust the bill...slightly! Never again.

4

Diane

5 Sept 2025

·

Stayed 4 nights

The front desk staff were nice but there was usually only one person working. We stayed for 4 nights and never saw a person cleaning any of the rooms. I tried to ask a woman I saw pushing around a large 4 wheeled garbage cart in the hallway for toilet paper but she said she didn't speak English. The lobby was often littered with food and trash. There was always a lot of people mulling around outside and the police were there twice during our stay. The room was not very clean, the air-conditioning vent had a lot of debris, lint, garbage inside and the bathroom had dirt on the side of the counter and sink.The concession area near the lobby was never taken care of. The first day it looked good but everyday after was never restocked or cleaned. No one ever even asked how our stay was until I received a chance to review. Very disappointing for a Hilton, will not be going back.

10

Tam

15 Dec 2025

·

Stayed 1 night

Very clean rooom

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Rooms

Rooms vary from updated and comfortable to dated, with repeatedly small bathrooms, occasional HVAC noise or limited cooling/heat, and some maintenance issues (e.g., phones, drains, TV or fridge). Beds are widely praised for comfort, though noise from events or hallways affects some stays.

Related guest reviews

8

Susan

23 May 2025

·

Stayed 1 night

The room was nice, but the bathroom size and layout were awkward and tight. The sliding shower doors appeared to be installed backwards, with handles positioned in a way that made it difficult to open and squeeze past the corner of the miniscule sink to get in.

10

Maria

2 Jun 2024

·

Stayed 1 night

Extremely thin walls? Can hear a door opening, feels like it’s our door. The bathroom is very small. I’ve been to bigger ones in Europe. It’s very modern though. The beds are wonderful.

10

Monica

25 Sept 2025

·

Stayed 2 nights

Nice place to stay, no surprises, no complaints. Extra comfortable bed.

4

Xing

11 Sept 2025

·

Stayed 4 nights

Bathroom very small, room has a super old AC on the wall, no fan, it felt very stuffy, I had hard time to breathe, requested a room change, but all rooms are same. You can’t open window, can’t get fresh or clean air. Room is very clean and staff was nice, I was just disappointed with the property and room, booked for four nights, but only stayed three, as I can’t deal with the poor air quality in the room.

8

Mary Anne

28 Dec 2025

·

Stayed 4 nights

Room was clean and comfortable.

8

Philip

22 Aug 2025

·

Stayed 1 night

Never could get the wifi to work.

6

ronald

29 Sept 2025

·

Stayed 4 nights

The room was a time warp from 20 years ago--dated rug and furniture, grey dingy color, extension cords connecting everything. Room phone didn't work, no hair dryer, no fan in bathroom, fridge was not plugged in/turned on and we didn't know if it worked. This was not Hilton quality or a $200. per night room. However, the employees were nice and efficient. I booked it because it was close to our business in town. I would never return. Disappointed bearing the Hilton name. Ron S

4

Sherryl

21 Nov 2024

·

Stayed 2 nights

The hotel was in a great location between the airport and Northwestern University however the air conditioning didn’t work causing the room to be unbearably hot, the tv didn't work and I just found I was charged for water that was supposed to be complementary for honors members. I asked for assistance with the room after the first night and though the staff were very friendly and indicated engineering would address the issues nothing changed.

4

Rosaura

10 Aug 2025

·

Stayed 2 nights

No air conditioning in room. Wasn't there 5 min before having to call the front desk. Had to use cell phone because room phone didnt work. Ridiculous. Would not recommend.

10

Robert

5 Jan 2023

·

The only thing I thought of was the bathroom might be a problem for large people to get around in. It was fine for me!

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Service

Service often comes across as friendly and accommodating, with quick check‑in and helpful staff. However, multiple reviews describe slow responses, rudeness, housekeeping disruptions, and difficulties with refunds or follow‑up.

Related guest reviews

4

Ms

11 Dec 2024

·

Stayed 3 nights

We stayed here for a wedding and the staff were just all rude not gonna lie. Everytime we go to the reception to ask or get something for drinks just plainly looking at us and writing our room number and wont even smile or say thank you , nothing. Then durinh the actual wedding some of the staff serving the drinks from the open bar were just rude. Over all customer service was bad. Not gonna go back to this place

10

Margaret

22 Sept 2025

·

Stayed 1 night

Everyone was so kind and helpful

2

Concepcion

16 Nov 2025

·

Stayed 1 night

The front desk is terrible

8

LATANYA

12 Oct 2024

·

Stayed 2 nights

My flight arrived early in the morning and the front desk staff was able to check me in as soon as a room became available- I was very appreciative of this. My only issue was on the day of check-out, housekeeping knocked on my door at 8:30a, even though I had the ‘do not disturb’ hanging on the door. They came back a second time about 9:30a and just opened the door. I told them I’m not checking out yet. Then again at 10:30a, knocked on the door. Check-out time is Noon, yet the rush for me to leave the hotel was ridiculous.

8

Jenna

24 Apr 2025

·

Stayed 1 night

Staff was very helpful and friendly. First room the AC did not work but they were able to switch me over to another room. AC units are a bit outdated but wasn’t an issue after moving rooms. Overall was clean and staff was friendly!

2

Makayla

6 Oct 2025

·

Stayed 3 nights

We put travelers here all the time, but the service here is less to be desired. One of our travelers checked out early as her father was airlifted to the hosptial, agent at check out said two nights would be refunded, never refunded, and have been chasing a manager ever since. we book 5000+ nights a year, this hotel is by far the worst to deal with. please get this resolved

10

Kenahdi

12 Dec 2025

·

Stayed 1 night

DoubleTree by Hilton was absolutely beautiful! The hotel was very clean and the staff was great. My family and I drove Down from Milwaukee. When we arrived, the concierge was very helpful and prompt with checking us in. He also gave us some nice warm cookies as he greeted us. We arrived a bit late so we asked if we could do a late check out the next morning. The concierge couldn't give us a guaranteed answer, but did everything she could to make that happen for us. It was the effort she put in to accommodate us.. She was great! I would definitely book there again. Thank you guys for everything!

2

Joseph

10 Oct 2025

·

Stayed 1 night

This hotel needs a lot of help with customer service, our traveller had an emergency and checked out early, front desk said it was fine and two nights would be refunded, hotel is now back tracking and stating they wont refund.... we put a hundred room nights in this hotel every year, what a terrible way to treat your clients!

10

Valerie

26 Apr 2025

·

Stayed 1 night

Very friendly and professional check in person.

10

Regina

22 Sept 2025

·

Stayed 1 night

I loved everything about the location. The staff was great!

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Location

Location is a strong point: across from Old Orchard shopping and dining, next to the theater, and convenient to Evanston and Chicago with free parking. Some note it’s not downtown and the area can be busy with traffic.

Related guest reviews

8

Zachary

10 Jun 2025

·

Stayed 2 nights

Quiet hotel about 15-20 min from downtown

8

Jordan

19 May 2024

·

Stayed 3 nights

It's fairly basic, but definitely clean and the beds were good. It's relatively close l to the Yellow Line train with one easy connection downtown. Lots of food options, and seemed like a safe neighborhood. The train has free parking, so you can drive there easily. It's about 30 minutes walking, but its a pleasant one, and seemed pretty safe. It isn’t downtown, Chicago, but we'd stay there again if we couldn't stay downtown.

8

Vidette

7 Sept 2024

·

Stayed 4 nights

The hotel has free parking and is conveniently located within walking distance of a shopping mall, restaurants, and movie theater. I am a regular guest at the hotel when visiting Evanston, IL.

10

Eby

31 Oct 2025

·

Stayed 6 nights

Excellent location with a great friendly staff. The breakfast with excellent and the location outstanding

10

Mustaf

30 May 2025

·

Stayed 2 nights

Location

8

WILLIAM

4 May 2025

·

Stayed 2 nights

Close to great shopping/entertainment area. Plenty of parking too (free).

10

Wayne

26 May 2025

·

Stayed 3 nights

Excellent stay. Excellent staff and service. Restaurant is very good with several other options within walking distance. Location was close to everything we needed to get to Evanston and Chicago.

10

Jean

3 May 2025

·

Stayed 1 night

This DoubleTree is in the middle of shopping and dining. So many things to choose from and the staff are so friendly and welcoming.

10

Kelly

1 Aug 2025

·

Stayed 2 nights

We liked it was a short distance to the L train station to go into Chicago. Great food and shopping all around. Very nice accommodations, beds are comfortable. A nice warm chocolate chip cookie was given when we checked in too, a nice surprise. We would stay here again.

10

Zachary

31 Jul 2025

·

Stayed 2 nights

Very nice place to stay right next to mall and other outlets about 30 min from downtown

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Dining

Dining feedback is mixed: the attached restaurant and breakfast buffet earn praise, but others found brunch or dinner mediocre, breakfast not included, limited late hours, and inconsistent lobby coffee availability.

Related guest reviews

10

Kristan

2 Jul 2025

·

Stayed 2 nights

We like staying here for quality of accommodations, access to a very nice breakfast buffet, and location.

10

Linda Lashbrook

22 Aug 2025

·

Stayed 1 night

Great restaurant.

10

Eby

31 Oct 2025

·

Stayed 6 nights

Excellent location with a great friendly staff. The breakfast with excellent and the location outstanding

8

Christopher

10 Aug 2025

·

Stayed 2 nights

I usually stay at Embassy Suites hotels; also part of the Hilton group. I thoroughly enjoyed the indoor/outdoor pool at this location, as it was a super hot day.The room was okay. Bed way too soft for my tastes, though. My back needs a little support. The bathroom, while clean, was very cramped. Toilet seat needs tightening, because when you sit down it moves. I thought it odd that the desk in the room did not feature a pen and small writing pad (usually adorned with the hotel chain’s logo. Had to go down to the front desk for that. The dinner we had at Jameson’s Charhouse (located on the hotel premises), was definitely subpar. Very bland fettuccine, I thought. Last, but not least, the hotel grounds—were unkept and definitely in need of trimming at in the front entrance. Like I said, okay standard type hotel, probably a 2-star by European Standards.

8

Brett

9 Jun 2025

·

Stayed 2 nights

Nice property and loved the free coffee bar !

6

SueAnn

25 Dec 2025

·

Stayed 2 nights

Booth benches uncomfortable, environment could use a refresh and brunch food options mediocre.

8

Anthony

19 Jun 2025

·

Stayed 1 night

Breakfast is a joke Poor service Could have gone to ihop across the street

6

David

11 Nov 2024

·

Stayed 2 nights

Really disappointed that the property didn't even offer free coffee in the lobby. Not having a breakfast as part of the cost was bad enough, but scrimping on the coffee just felt miserly.

8

Mary

10 Sept 2024

·

Stayed 1 night

This hotel is very clean and the staff is excellent. The only complaint is that the restaurant and bar are only open till 10pm. Persons attending a concert at the neighboring North Shore Performance Center don't have time to eat and socialize.

10

Peter

18 Aug 2025

·

Stayed 1 night

Pretty much everything about the hotel was great. Our only wish would be for the breakfast buffet to be free.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$118
February	US$115
March	US$123
April	US$155
May	US$167
June	US$209
July	US$204
August	US$177
September	US$199
October	US$188
November	US$138
December	US$115

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $308	16 $298	17 $192	18 $308	19 $301
20 $166	21 $191	22 $191	23 $282	24 $245	25 $202	26 $286
27 $148	28 $157	29 $157	30 $216

Su	Mo	Tu	We	Th	Fr	Sa
				1 $192	2 $340	3 $324
4 $148	5 $148	6 $157	7 $140	8 $218	9 $392	10 $389
11 $220	12 $191	13 $176	14 $152	15 $176	16 $186	17 $237
18 $148	19 $157	20 $213	21 $275	22 $240	23 $451	24 $451
25 $244	26 $157	27 $157	28 $137	29 $147	30 $171	31 $166

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Monthly average prices

About this property

Location

Room options

Room, 1 Queen Bed, Accessible, Bathtub

Room, 1 Queen Bed, Accessible

Junior Suite, 1 King Bed

Presidential Suite, 1 King Bed (With Parlor)

Room, 2 Queen Beds

Room, 2 Queen Beds (Larger Room)

Room, 1 King Bed

Room, 1 King Bed, Accessible

Junior Suite, 1 King Bed, Accessible (Roll in Shower)

Suite (North Shore Suite with Parlor)

Room, 1 King Bed, Accessible, Bathtub

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about DoubleTree by Hilton Chicago - North Shore Conference Center

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Prices for upcoming dates