Name: Holiday Inn Chicago North Shore by IHG
Address: 5300 West Touhy Avenue, Skokie, Illinois, United States of America, Skokie, Illinois, US
Price range: US$109–US$414 per night
Rating: 7.13

What guests think

At Holiday Inn Chicago North Shore by IHG, travelers report a large, convenient property with easy road access, but an experience that varies widely—from warm hospitality and decent value to maintenance issues, operational hiccups, and inconsistent follow‑through.

Guests highlight helpful front-desk staff and comfortable beds, but report inconsistent housekeeping, dated decor, faulty heating/cooling, and many rooms that face interior corridors instead of outside views. An indoor pool, hot tub, and on-site bar/restaurant add appeal, yet cleanliness, water temperature, early closures, and event crowds can strain operations; several reviews also mention late‑night fire alarms. Breakfast quality varies and is often paid, ranging from excellent to disappointing. Expect convenient amenities with variable upkeep and service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Large indoor pool and hot tub are popular, but cleanliness, water temperature, and occasional closures or early hours are recurring issues. Free parking and an attached Bar Louie are appreciated, though parking can be tight during events and fire alarms were reported at night.

Related guest reviews

8

kiera's

14 May 2024

·

Stayed 1 night

The hotel was beautiful. The atmosphere was great and the room was very nice! However, I did book strictly on the hot tub and when we got there, it was absolutely disgusting. The water was green with brown the rim. We spoke to the front desk and they said it is cleaned every day, but there’s no way it is other than that. Everything was great.

8

Angel

27 Jun 2025

·

Stayed 2 nights

We had a 2 complications. Our room was hot on arrival and when I moved my pillow I found a live spider on the bed. Went down to see what could be done about the room and the manger gave us a new room thankfully. Other than that the hotel is great! Nice little restaurant on the bottom. Nice big pool on the inside. Lots of parking. There is a little market/store on the inside as well. Will most likely come again.

10

Roslyn

9 Dec 2024

·

Stayed 3 nights

I liked everything, except the fact they have events on the weekends and your paying guess have to search for parking.

10

Staci

17 Aug 2025

·

Stayed 1 night

Love this hotel! Stay here quite often! Staff is great! It is very clean. Easy parking. Best food and drink at Bar Louie in the hotel. Love that they have a clean pool and hot tub.

2

Hugo

23 Jun 2025

·

Stayed 2 nights

No A/C in common area in the hotel. Fire alarm went off at 1am with no one to talk to about the alarm legitimacy.

4

Shawn

29 Apr 2024

·

Stayed 1 night

No parking, they had an event going on and after I got back from a dinner I had to drive around for hours waiting on the event to end so I could park near the hotel. Hotel room was hot couldn’t get it to go below 74 degrees. Staff not very engaged or friendly.

8

Keondae

29 Jul 2025

·

Stayed 1 night

Nice place . Room was clean. Wish the pool Would stay open later for people of age .overall I enjoyed my stay

8

Nathan

4 Feb 2024

·

Stayed 2 nights

We loved the pool and hot tub!

8

Ruth

19 Jul 2025

·

Stayed 2 nights

They are doing renovations so it will look nice some day. I liked how all the room face in doors- problem - no window to outside. The fire alarm went off - false alarm but still need to wear warm clothes at 11 pm to go outside. Overall it was good

8

Tristan

12 Aug 2025

·

Stayed 4 nights

The property was a good price point for the distance from Chicago and conditions of the room (things could be a little more updated/cleaner). The hot tub and pool were very relaxing! The staff was attentive but could have been a bit more pleasant with their interactions. Overall good experience.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: several guests found rooms and common areas clean, while many reported dust, stains, odors, and pests, plus noticeable wear in bathrooms and fixtures. Housekeeping follow‑through was inconsistent.

Related guest reviews

6

Rochelle

14 Nov 2025

·

Stayed 2 nights

Room was ok, could have been cleaner. I noticed dust on the baseboards and sink. I feel like this hotel wasn't at the usual Holiday Inn standards. However check in and out was easy. Also coffee and tea should be available in the lobby. The machine in the room was dirty and didnt work and i wasnt able to get any.

2

Amy

19 Jun 2025

·

Stayed 3 nights

Our first room was dirty, there were blood stains among other stains in the bed. When we called the front desk they came to the room with a sheet and handed it to us to change the bed. We asked they come and see the bed. When they saw it went to the mattress, they offered us another room. We stayed for 3 nights. Two of the three nights the fire alarm went off and we had to exit the hotel in the middle of the night. It has been days since we checked out and we still haven’t received our incidentals charge returned or the credit they said they would give us for the dirty room. I have called twice now and they say they will call back, yet no one calls back. Do not recommend!

2

Jovon

29 Aug 2025

·

Stayed 1 night

The customer service was not there at all people waiting at the desk for 20 mins then room had bugs in the bathroom under the sheets roaches in the hallways had to get new keys 3times cause they would stop working had to check out at 1 am due to the bugs in the room and they are very rude I would not recommend staying here thought it would be nice just to come for a concert but I was wrong the health department needs to go check this place out

6

Danielle

29 Jul 2025

·

Stayed 4 nights

The room was kind of dirty and the upgrades are cheap. The floor was dirty and hair was in the bathroom. The staff was nice and the beds were comfortable. The location was great close enough to the city but enough of stuff around it so you don’t have to go to the city.

2

Gian

23 Jul 2025

·

Stayed 3 nights

I don’t know how to start with this review I was looking forward for a relaxing couple of days but the hotel made that impossible. First I gel or like I was catfish with what the picture on line it’s definitely doesn’t look like that after you check in. The pool is tiny and constantly lots of people in it, children yelling playing which is fine but if you’re looking for relaxation. It’s not gonna happen. I booked a two queen bed but they gave me a single queen bed on 1st floor on a handicapped room so taking a shower was hard because the shower was really low I had to bend down to take a shower, then after you shower all the water gets outside even with a curtain and doesn’t drain all the way so halo of the bathroom is flooded and wet. Third they out chairs and tables right in front of the rooms so when people sit and talked you can hear all the conversation inside your room it’s so noisy you can even hear the yelling of the kids all the way from the swimming pool. I asked for a different room but they didn’t have any they said, because the sheets has lots of hairs inside and they’re is a blood stained in one of the pillow cases. They had to changed all the linens but house keeping manager didn’t not even apologize and just gave me a cold look like i inconvenience them for having to change the sheets. I checked out one day early because of all these experience. I will not come back I wasted my money here. I wish I can post the pics here of the sheets with blood and hair.

2

LaTosha

23 Jul 2025

·

Stayed 4 nights

The property is not at all what the pictures online on Expedia showed. My room had ceilings that were peeling , holes in the walls and a continually running water in the bathroom tub. If I hadn't arrived at such a late hour from my flight, I would have left even earlier than 7a the next morning. Thankfully I was able to book another hotel which was way better than this one. I barely slept at all. The bathroom was very small and it was a little noisy in the middle of the night. The customer service was nice, much much nicer than the room.

6

Alisha

30 Aug 2025

·

Stayed 1 night

Hotel was easy to find, although there was no signage on the building itself so I had to double check the address to make sure I was at the right place. The room was ok, the shower head had a part that was falling off the wall, there was a small stain on the bed sheet, and a loose bandaid on the bathroom floor (full disclosure, I thought it was my kid's at first but as we were getting ready to leave, I told them to pick it up and put it in the trash and they told me it wasn't theirs so that grossed me out.) The common areas were well kept and the staff was very nice.

2

Dez

14 Sept 2024

·

Stayed 1 night

The first room we were in smelled of mildew and resembled something like a motel and not the high quality hotel we thought we booked. The lobby looked better than the room. We were finally moved to a different room, this room had black mold in the bathroom, central AC did NOT work and my partner was bitten by bedbugs. The next day we were moved to another room. That’s 3 rooms in two days.

2

Abbey

9 Dec 2024

·

Stayed 1 night

The rooms were not clean at all. It was disgusting, the shower clearly wasn’t cleaned out after the last visit. It has hair, dirt, and some sticky stuff in it. When you shower the tub fills even with the drain open. The room smelled like cigarettes and sweat . The toilet had sticky residue on it. I booked a king bed and they only had a room with 2 double beds. The directions to the room were unclear and the building is a maze!

6

Tiffany

19 May 2025

·

Stayed 1 night

It wasn’t terrible. We did find a couple socks from prior people who stayed there underneath the bed, along with a bottle of some sort & a hot fry. Also, the top covers were stained or dirty and had a burn hole in one of the beds sheets.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms range from comfortable to dated, with many interior‑facing units lacking outside windows. Guests frequently mention unreliable heating/AC, a confusing layout, and noise from the atrium or events; beds are often described as comfortable.

Related guest reviews

10

Desiree

27 Jun 2025

·

Stayed 4 nights

Our 4-night stay was great. The property and room were clean, and the staff were nice and friendly. We were understanding that there was a bit of a cooling issue due to the high heat and humidity outside, but other than that, everything was pleasant! The area felt safe and plenty of stores and food in the area for variety.

4

Brian

19 May 2025

·

Stayed 2 nights

AC in both units we tried was noon-existent and no windows. Like sleeping in an oven

6

Marnie

2 Jun 2024

·

Stayed 2 nights

The room was very clean and comfortable but the listing did not say that it overlooked the pool. While the pool closed at 9, loud people and screaming kids were out on the patio area near the pool until quite late. But the room was very nice.

6

Heidi

10 Mar 2025

·

Stayed 2 nights

Room was one of the farthest rooms away from conference room. Room needed updating and renovation.

2

David

24 Jun 2025

·

Stayed 1 night

Front desk agent nice on arrival. However, did not give a map or directions to the room. A/C in entire public space not working, so it was 102F inside. The indoor Pool appeared greenish due being really warm and probably algae growth. Once in room, next door guests were playing rap music really loud and smoking Marijuana until 3:30AM, when I finally called the front desk. F/D agent called the room next door and told them that we complained instead of keeping it anonymous. We immediately heard the people next door talking crap about us through the wall. We finally changed rooms at 4AM. Once in the new room we found that there was no jackstand for luggage, no pen/paper to take notes on our experience, and to beat us down even further, the TOILET WAS NOT WORKING! Also, we initially reserved a single king room, but we were moved to a room with 2 single beds. The night f/d agent told us that the people smoking weed (this property is advertised right at the front desk as non-smoking!)and blasting music were the children of "diamond members" as if that makes it ok. In the morning we told a f/d agent that this horrible experience and failure to deliver on what they are supposed to provide warrants a full refund. They called later and said they would compensate us 20%. Unacceptable! We will be contacting Orbitz, who we booked the hotel through. If they cannot rectify it, we will dispute the charges with our credit card company. We recommend avoiding this property!

8

Caroline

18 May 2025

·

Stayed 2 nights

Nice clean place. With that being said, we stayed in room 212 and the door was hard to open and very loud, you had to push on it super hard! The room temperature would with be too hot or freezing, no in between, didn’t sleep well because of that. Bed was very comfortable though.

6

Mark

22 Sept 2024

·

Stayed 1 night

Weird layout, harsh lighting, no windows to outside, not an attractive room, staff was very nice.

6

Salvatore

3 Aug 2025

·

Stayed 1 night

You are paying for the location. The place is rundown.

4

Neil

30 Apr 2025

·

Stayed 3 nights

The majority of the rooms on this property do not have windows that view outside the property. Most of the windows that do exist for the rooms of this property only view the hallway of the hotel. This property very much appears to have been a motel onto which walls were erected around. Therefore, you have a room that is not entirely well lit, with only windows that view the hallway, generating a rather poor atmosphere.

6

Nicole

29 Jun 2025

·

Stayed 1 night

It was okay. The room was small but comfortable. The rug was a bit sticky and the AC kept shutting down.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Many staff are friendly, welcoming, and helpful, but responsiveness is unreliable. Guests describe long waits for towels or maintenance, difficulty reaching the front desk by phone, and unresolved room or billing issues.

Related guest reviews

4

Mark

19 Jul 2025

·

Stayed 3 nights

The service was horrible, no one came to clean our room even though it was written and said they would every day and when I called on it not even an apology. This was my worst hotel experience ever

4

Joyceann

17 Aug 2024

·

Stayed 1 night

Location to Skokie was good. The staff were less than friendly with attitude of “if you can do it, why are you asking me to do it?” Example: we needed some more towels since we were staying for two days. We asked for two more towels for a suite we were paying several hundreds of dollars. The front desk told me to dial housekeeping, if I wanted their number? I was shocked to be treated like that, maybe it was my color? Anyway, I could give several examples but I would assume you get the attitude of which I speak. Also, breakfast both days, ran out one hour before it closed. Not a good choice esp. for the money spent.

6

Donald

24 Jul 2025

·

Stayed 2 nights

So the facilities were excellent however getting any staff to respond was a nightmare. I booked a 2 queen standard room for 4 adults and was inly provided with 2 towels. When I politely asked for a few more I was told that "they didn't have any". I asked again and got somewhat of an attitude. After asking for a third time, I was finally provided with them quite a bit later. There were no towels at the hot tub or pool and there were unattended children there with no oversight from staff. We tried calling the front desk before our checking to see if the rooms were ready (as we were coming in from out of town for a funeral) and couldn't get anyone to pick up. 3 calls later someone answered with no clear answer if our rooms were ready. They just told us to come in and see. Finally, the toilet in our room clogged and yet again, no answer from the front desk. It was hours before someone came to the room to fix the toilet. I'm usually not a picky person and the hotel was in great shape but it seems like the place was either severely understaffed or the staff just didn't care. Sorry to say it but I was disappointed in our stay.

2

Holly

8 Aug 2025

·

Stayed 4 nights

Terrible hotel. Stay away. The staff is awful especially the maid staff. We ran out of towels before everybody could take showers so I sent my son (18) to ask the front desk for more. They told him they didn’t have any and basically we were SOL. I’m not happy about this. What do they expect us to do? Dry off with hand towels. What hotel has a front desk without access to any towels. Unbelievable. So I personally went up. I was kind and ask them to get ahold of house keeping so we can get towels. Apparently this was a huuuuuuuuge deal. So we waited…. And waited….. and continued to wait. So I called and asked when they would be delivered. She wasn’t sure. Shocking. Finally the guy brought us some but with the worst attitude. Not only did he roll his eyes, he walked away as I was thanking him. So, we head out and spend the day in Chicago. I want to note that before we left I ENSURED there was no any indications that we didn’t want our room cleaned. This is our 4th night here and we haven’t had a problem. Well we came back after 9PM and our room hadn’t been touched. It was exactly the same as we left. I can 100% tell it it was that rude housekeeper that was trying to “stick it to me.” So I called the front desk and she said there was nothing she could do but she told me they would come tomorrow. That would help when we want to take showers in the morning before we head out! I absolutely expect management to contact me to make this right.

6

Kate

15 Jul 2025

·

Stayed 2 nights

The accommodations were great. However, the customer service experience overall was mixed. I had several frustrating interactions when calling the property to verify details and modify my reservation after a flight cancellation. The explanations I received were often unclear and occasionally patronizing, which was especially difficult as I was in town for a funeral. Despite having confirmed that I wouldn’t be charged for a no-show, a fee was still applied, adding to the stress. One staff member was especially kind and helpful, upgrading our room and offering complimentary breakfast, which we really appreciated. While the stay itself had some thoughtful moments, the lack of clear communication and follow-through left me with a mixed impression.

8

Darlene

2 Nov 2025

·

Stayed 2 nights

Check in/out was very easy and staff were very friendly and helpful! The walls of the room are a bit thin but it was nicely cleaned and organized.

10

Zack

27 Nov 2025

·

Stayed 1 night

For a night was great staff friendly

10

NORMA

28 Jul 2025

·

Stayed 3 nights

Front desk host Ms Nadia was excellent from my check in until check out. Even when seen around the hotel area she remembered my name and greeted warmly and held a polite conversation!!!!

10

jina

24 Jan 2024

·

Stayed 5 nights

I always have a great experience at this hotel. I stay here for weeks at a time for work. Malek the manager always gives great customer service and makes me feel VIP when I stay there!

4

David

24 Aug 2025

·

Stayed 2 nights

We paid extra for a room with two queen beds. My wife and our two kids were going to sleep two to a bed. We've done this the three other times we stayed at this hotel. Instead, they gave us a room with two standard beds. It was very uncomfortable and hard for us to sleep. We contacted management immediately after arrival, but they were no help. We contacted them five times about the issue and they were reluctant to resolve it. Apparently, there were no other rooms available, but we were seeking a price adjustment / refund for the queen beds that we did not get in our room. We also had a room that did not have an outside window, and that was unexpected. We spent most of our trip trying to communicate with management about the issue, with no resolution. That definitely made the trip less relaxing and fun than it should have been. Our last communication, they told us the manager was coming to the property, but they would not let us speak to the manager, and kept insisting that they would contact us. They never did. They told me again they would call me 15 minutes later, and I have yet to hear back hours later. We won't be back again.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient for driving with lots of nearby restaurants and shops; several mention easy access to the highway and Northwestern. It is not central to downtown, signage/access can be confusing, and a few guests questioned area safety.

Related guest reviews

8

Erik

10 Aug 2025

·

Stayed 1 night

It was a decent place to stay for a couple of days. The rooms were as expected for the price. However, I’m not sure if the area around the hotel was safe.

6

Khalil

31 Aug 2025

·

Stayed 2 nights

It was okay, pretty far out from everything

10

Andale

11 Jun 2025

·

Stayed 1 night

Great customer service, friendly staff, clean rooms and local is in the heart of so many resturants

10

Rakesh

1 Sept 2025

·

Stayed 1 night

Great location, fresh breakfast

10

Young Wook

5 Mar 2025

·

Stayed 2 nights

Location

6

George

1 May 2025

·

Stayed 1 night

Nice place about half-way between O'HARA and downtown. Clean, quiet and comfortable. Plenty of restaurants within a short walk (5 min).

8

Theresa

5 Jan 2025

·

Stayed 2 nights

Difficult to get in and out due to divided highway and traffic in front of facility

8

Anthony

1 Aug 2025

·

Stayed 1 night

I like how convenient this hotel is

10

Dwight

18 Mar 2024

·

Stayed 2 nights

Close to several restaurants, FREE parking, was relatively close to Northwestern University which was the purpose of our stay, will plan to stay again.

10

Carlos

11 Aug 2025

·

Stayed 2 nights

Lots of food options in the area.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is available for a fee and ranges from excellent to underwhelming, with service and presentation sometimes messy. The attached Bar Louie is handy, though reviews of food quality and pricing are mixed.

Related guest reviews

10

Edward

17 Feb 2025

·

Stayed 1 night

This hotel is always clean. The staff are very friendly. The breakfast is amazing. The pool is exceptional. The hot tub is great. We just love staying there every time we’re in the Chicago area.

8

Richard

23 Aug 2024

·

Stayed 2 nights

I stayed 2 nights as part of a longer trip. I don't recommend paying $10 for breakast it was not good. There are several dinning options across the street or that shar the same parking lot. The fire alarm went off at 5 am on my last day. The hotel offered no apologies. They just acted as nothing happened. At minimum they could offered a free aforementioned crappy breakfast.

8

Sophia

26 Jan 2025

·

Stayed 1 night

Room and pool area were clean. Breakfast was very good which is why they charge a $12 fee per person but I feel it was worth it. The bar louis place to eat and get drinks was pricy but the food was very good!

4

Natalie

13 Jul 2025

·

Stayed 3 nights

It is super hard to get a hold of staff when calling by phone. We got stuck in the elevator for about 10 minutes. When I notified the front desk, they just said “oh it’s fixed now”. No apologies, no check in, nothing. Housekeeping only drops off fresh towels: no beds made or anything wiped down. Bar Louie attached to it, poor quality food that is overpriced. We got chicken nuggets that were dried out, spinach artichoke dip was cold, and fries were season less. In my opinion, for the price per night, not worth it. You additionally have to pay for breakfast at the restaurant, so being breakfast or be ready to pay at least $13/person

8

Linda

16 Aug 2025

·

Stayed 1 night

The staff were friendly and very helpful. The room was clean. The breakfast was really good. They even had turkey breakfast sausage!

8

Andre

28 Jun 2024

·

Stayed 1 night

I liked the layout out the property. The breakfast was trash!!

8

Corine

4 Jan 2025

·

Stayed 1 night

Nice clean place. Would not recommend the breakfast

10

Cynthia

18 Apr 2025

·

Stayed 2 nights

I’ve had many hotel breakfasts and this is by far one of the best. Staff was great!

6

Orri

27 Jul 2025

·

Stayed 3 nights

Front desk check in was polite & easy. The breakfast buffet with styrofoam plates chintzy, food reasonable for price but buffet area NOT maintained - messy. The heat & smell from the indoor pool as walking to the elevator (a significant walk with luggage) was long & warm in summer. Beds made nicely, appreciated the room fridge. NO shower curtain which we report at night but did receive until after we showered in morning!

10

Laura

18 Apr 2025

·

Stayed 1 night

Staff was very attentive and helpful with questions about around town :-) Great food amazing breakfast!

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$100
February	US$95
March	US$102
April	US$115
May	US$135
June	US$160
July	US$163
August	US$151
September	US$150
October	US$146
November	US$111
December	US$95

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $414	17 $150	18 $242	19 $255
20 $109	21 $117	22 $161	23 $174	24 $166	25 $195	26 $199
27 $130	28 $134	29 $134	30 $138

Su	Mo	Tu	We	Th	Fr	Sa
				1 $145	2 $240	3 $238
4 $130	5 $134	6 $134	7 $130	8 $150	9 $330	10 $331
11 $155	12 $138	13 $134	14 $130	15 $130	16 $178	17 $199
18 $146	19 $201	20 $137	21 $156	22 $148	23 $205	24 $205
25 $145	26 $118	27 $118	28 $111	29 $111	30 $145	31 $150

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Premium Room, 1 King Bed

Standard Room, 1 Queen Bed, Accessible (Roll-In Shower)

Standard Room, 2 Queen Beds, Mobility Accessible (Roll-In Shower)

Suite, 1 King Bed

Standard Room, 2 Double Beds

Standard Room, 1 Queen Bed, Accessible (Mobility)

Standard Room, 1 King Bed

Premium Room, 2 Queen Beds

Standard Room

Standard Room, 2 Queen Beds

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Chicago North Shore by IHG

Have a question?

Considering this hotel for your Skokie trip?

Prices for upcoming dates