Name: TownePlace Suites New Orleans Metairie
Address: 5424 Citrus Boulevard, New Orleans, Louisiana, United States of America, New Orleans, Louisiana, US
Price range: US$86–US$233 per night
Rating: 7.38

What guests think

At TownePlace Suites New Orleans Metairie, reviews often praise friendly staff, a convenient location, and spacious suites with kitchens, while also noting an aging property with inconsistent cleanliness, maintenance problems, and occasional noise or odor issues.

Many guests highlighted practical layouts for families, but reported worn decor and recurring issues with AC, hot water, drains, TV channels, and outlets; sofa beds are commonly described as hard or uncomfortable. Breakfast feedback is mixed, ranging from well stocked and friendly service to empty stations, small seating, or no service due to delivery delays; the gym is dated or out of order and pool upkeep can be patchy. Overall, value and space stand out, but be prepared for an older property with hit or miss upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feel dated. Several guests report an outdated or nonfunctional gym and uneven pool upkeep, while parking is easy but some exterior areas and lighting need attention.

Related guest reviews

6

Christopher

7 Jun 2024

·

Stayed 3 nights

Really run down hotel. Should not be advertising a fitness room as amenity because all the machines are broken (and based on the dog eared Out Of Order signs, have been for quite some time) Basic accommodation deserving of 3 stars. First room I was given had the PTAC unit in pieces. The second room smelled musty and the wiring of the PTAC definitely not to code. Evidence of huge dead or dying cockroaches everywhere and a lot of the common areas (gym) were filthy. Breakfast was decent but same thing everyday. Not up to the Marriot Bonvoy standard by a long shot.

6

Agatha

31 Jul 2025

·

Stayed 1 night

The property is older. Pool had leaves and other things floating in it. The pictures on the website makes the property look newer. My suite had broken blinds so people could see in my room if they walked past. Mind you my room faced the AMC theater. The door to get in my room was stuck, I had to open it by using my shoulder to force my way in. There was hair on the floor in the bathroom. The shower and stove was outdated. I can say the breakfast was the only thing I enjoyed.

10

Lisa

8 Aug 2023

·

Stayed 1 night

Friendly staff, clean environment, pool was wonderful, and this hot weather we are having at this time.

8

Marquis

20 Jul 2024

·

Stayed 1 night

As a Marriott property the level maintenance of the property is usually superb. Initially I noticed several lights in the parking lot were not operable with overgrown trees blocked driving path to main entrance. The room furniture is overall excellent but the cabinets, shower, stove and tub require upgrading or dating. The television didn’t work properly nor did the bedside plugs.

6

Christopher

11 Mar 2025

·

Stayed 3 nights

Badly in need of updating in lobby, hallways, common areas.

6

Desiree

8 Oct 2025

·

Stayed 2 nights

The property itself is very worn down, not the cleanest common areas. The rooms were fine. Clean and spacious enough. Was ideal for our family of four. Although the pullout couch really was not a couch. Staff was very friendly and helpful. Although check in was quite disorganized and The rooms were not ready until after 4 o’clock.

8

maria

30 Aug 2025

·

Stayed 2 nights

Good amenities (full fridge with decently equipped kitchen), easy parking.

6

Tanya

12 Jul 2025

·

Stayed 5 nights

Overall good, sofa bed is not your typical sofa bed and it’s not very soft at all. Pool is nice and I enjoyed it but it doesn’t seems like they’re cleaning the leaves and things out.

6

Juuso

22 Mar 2025

·

Stayed 2 nights

Hotel need update gym

10

Juuso

26 Sept 2025

·

Stayed 1 night

Ok Hotel gym need update

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: many note clean rooms, but others report musty odors, humidity, pests, and damp or dirty areas, indicating inconsistent housekeeping and upkeep.

Related guest reviews

10

Camille

1 Jan 2026

·

Stayed 4 nights

the space was very clean and the staff was above and beyond nice

2

Melissa

27 Oct 2025

·

Stayed 2 nights

The hallways feel hot, smell bad and look old. Then we got to our room… worst room we’ve ever had. There was mold in the air vents, stove was filthy, toilet wouldn’t flush, tub wouldn’t drain, cockroaches under kitchen cabinets, ceiling leaked, towels dirty, sticky spots on chairs, no toilet paper. We tried to take our kids to breakfast but all warmers were empty, waffle maker was broken, juice machine was empty. They had cereal but no milk and they had hard boiled eggs and slices of wheat bread. This place was absolute garbage and I’m requesting a refund.

4

Robert

3 Oct 2023

·

Stayed 1 night

There was a terrible musty smell in the room. The extra bed was just a plastic hump to sleep on. The regular bed was clean and the bathroom was clean but the smell was terrible. There was a damp feeling in the room. Nothing like on the web that showed a different picture.We won't be back.

6

Demetrius

25 Oct 2025

·

Stayed 2 nights

Rooms were clean and well maintained. I started seeing roaches crawling

4

Abisai

31 Aug 2025

·

Stayed 1 night

Room smelled like mold and was very humid. Bathroom looked like it was from a motel 6

10

ADA

22 Dec 2025

·

Stayed 4 nights

The suite was perfect. Very clean and comfortable for the 5 of us. The staff was exceptional from check in to check out. The entire staff worked as a team and were very accommodating and helped!!!

10

Kenya

22 Aug 2023

·

Stayed 1 night

Wonderful staff hotel was very clean

4

Amanda

29 Oct 2025

·

Stayed 3 nights

Restroom sink was clogged, had to go get fresh towels daily from front office. Hotel is run down and needs renovations. Several bugs and spiders throughout the 2 bdrm suite.

2

Dailese

18 Oct 2024

·

Stayed 1 night

Property was not very clean. found a bug on my pillow. someone also attempted to come in my room using a key but did not knock or announce themselves. Was later told the next day that it was maintenance needing to fix bathroom light. bathroom light was fine.

6

Margaret

21 Jul 2025

·

Stayed 2 nights

The furniture was well thought out comfortable clean and in good shape. The hotel itself was showing great wear and tear. Musty smell in room never went away. Good cooling in hot summer weather. Helpful handyman when he fished my lost earring out of the bathroom sink. Exterior of building well landscaped but siding well rusted by ac units.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious and practical for groups, with kitchens and comfortable beds, but decor is dated and recurring issues include AC performance, lukewarm water, slow drains, broken fixtures, and hard, uncomfortable sofa beds; noise can carry.

Related guest reviews

10

Joie

6 Jul 2024

·

Stayed 2 nights

I was staying at the TownePlace Suites while I got ready for my wedding day. Everything with check in was great. The suite was more than enough space for us all to stay comfortable and get ready together. The only thing I wished that was different were if the refrigerator was a bit colder. Also, the room next to ours had the door slightly propped open the whole stay, which was a bit odd. The hotel is definitely good for what’s needed but I think a nice paint job inside the suites would give it a nice change of scenery.

8

Kevin

21 Dec 2025

·

Stayed 2 nights

Stay here a few times a year when visiting family. Very convenient for me. The water did not get hot this stay so my showers were lukewarm. Other than that, was clean, quiet and very relaxing.

6

Bron

10 Oct 2025

·

Stayed 1 night

The suite we stayed in was pretty nice. Needed a little maintenance like the bathroom door frame was falling off the wall and the bathtub could use some updating but overall was ok. Beds were comfy and the air conditioner in the room was cold!

8

Kim

14 Nov 2025

·

Stayed 1 night

The rooms are a little dated but they were clean and in good order. We had a 2 bedroom with a couch & 3 TV's. Perfect for 3 - 70 year old friends travelling by motorcycle.

8

Labasa

1 Dec 2022

·

Stayed 19,322 nights

The rooms were clean, the pullout sofa bed is hard and uncomfortable. Shouldn't be advertised as a bed.

8

Marquis

20 Jul 2024

·

Stayed 1 night

As a Marriott property the level maintenance of the property is usually superb. Initially I noticed several lights in the parking lot were not operable with overgrown trees blocked driving path to main entrance. The room furniture is overall excellent but the cabinets, shower, stove and tub require upgrading or dating. The television didn’t work properly nor did the bedside plugs.

2

April

17 Apr 2025

·

Stayed 1 night

Ac barely worked! Plug ins didn’t work at all so couldn’t do my hair.

8

Huong

1 Jan 2026

·

Stayed 2 nights

Everything was great except there was a leak in the bathroom ceiling in the first room we were in but they quickly got us a new room. The only issue with that room was there was really no hot water it was only room temp at best. Other than that my daughter and I really enjoyed it. The beds were unbelievably comfortable and there is streaming services so we were able to spend quality time together just watching movies.

6

Desiree

8 Oct 2025

·

Stayed 2 nights

The property itself is very worn down, not the cleanest common areas. The rooms were fine. Clean and spacious enough. Was ideal for our family of four. Although the pullout couch really was not a couch. Staff was very friendly and helpful. Although check in was quite disorganized and The rooms were not ready until after 4 o’clock.

6

Tanya

12 Jul 2025

·

Stayed 5 nights

Overall good, sofa bed is not your typical sofa bed and it’s not very soft at all. Pool is nice and I enjoyed it but it doesn’t seems like they’re cleaning the leaves and things out.

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Service

Service is frequently praised as friendly and helpful, with staff resolving issues and accommodating requests, but some guests experienced disorganized or delayed check in, limited follow up on problems, and occasional rudeness at breakfast.

Related guest reviews

10

Natalie

26 May 2024

·

Stayed 7 nights

Great place to stay close to many places

10

Richard

3 Jun 2025

·

Stayed 1 night

The front desk service was outstanding!

6

Melissa

6 Oct 2025

·

Stayed 3 nights

Our room was not ready when we made our arrival. We were told to wait until 4:00.. We didn't get our room until 5:45 Housekeeping did not bring us fresh towels the next day. Breakfast was very good.

2

trian

1 Dec 2024

·

Stayed 1 night

I was standing at check in for about 20 minutes. When I was finally noticed the front desk lady walked in from outside smelling of Marijuana. I wouldnt normally care but the check in process was very irritating.

10

ADA

22 Dec 2025

·

Stayed 4 nights

The suite was perfect. Very clean and comfortable for the 5 of us. The staff was exceptional from check in to check out. The entire staff worked as a team and were very accommodating and helped!!!

6

Babak

1 Apr 2025

·

Stayed 4 nights

The woman who serves breakfast was so rude and unfriendly. Most of the breakfast items were finished without charging. Room service is good.

2

Mark

23 Feb 2025

·

Stayed 1 night

Overall, this property is somewhat rundown and in need of serious renovation. My particular room, 215, had a refrigerator that began making a horrible noise at about 4 AM. I never slept after that. I reported it to the front desk lady in the morning and she said her manager would be in contact with me. He or she never called. I had gotten the manager's card and sent an email with a recording of the sound as well as left a message for the manager "Renee". Still waiting for some communication! Highly recommend finding another place to stay.

10

Taliyah

13 Oct 2025

·

Stayed 2 nights

Nice property ! Staff was amazing . Loved the cleanliness and the kitchenette in the room was fully stocked ! Didn’t have to buy pots that’s nice. Breakfast was good. Would stay again

10

shelly

24 Feb 2024

·

Stayed 1 night

Julian was the front desk worker when we got to our hotel. After a ling 3.5hr flight and a horrific mishap at the car rental place we were tired and annoyed by thw time we finally made it to our hotel to check in. Julian made the whole night better with just a big smile and amazing hospitality! He was extremely friendly and welcoming and made us feel so much better, and changed our mood right around! Thank you so much for your genuine cheer! The young lady that checked us out was also so sweet and had such a warm welcoming smile!

6

Desiree

8 Oct 2025

·

Stayed 2 nights

The property itself is very worn down, not the cleanest common areas. The rooms were fine. Clean and spacious enough. Was ideal for our family of four. Although the pullout couch really was not a couch. Staff was very friendly and helpful. Although check in was quite disorganized and The rooms were not ready until after 4 o’clock.

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Location

Location is convenient for shopping, restaurants, and entertainment, and generally considered safe and quiet; a few note an industrial setting or distance from tourist areas.

Related guest reviews

8

Sujoy

13 Jun 2025

·

Stayed 1 night

Quite and located in a good place. Restaurant and walmart very nearby.

8

Ary

12 Nov 2024

·

Stayed 2 nights

Property is nice for the value but its in industrial side of the city . No safe box in the rooms!

10

Steve

16 Sept 2025

·

Stayed 2 nights

Convenient location to get around, close to shopping, dining, and theater.

10

Melissa

22 Sept 2024

·

Stayed 1 night

Nice room and great location.

6

Jessica

29 Mar 2024

·

Stayed 3 nights

The staff were soo nice! The room we stayed in was the two bedroom suite. The facilities were a little ran down but great set up for two friends traveling wanting privacy at the end of the day. Unfortunately, our room did not have air conditioning and our room remained a balmy 80 degrees. We told the staff twice about having no AC, but all they said was that they’d let the manager know. I never heard back. When I was checking in, a leaving guest also stated the same thing about their AC not working. A little bit of updating and this place could be great! For additional reference, this hotel is in a safe area, near food options and a good 20 minute drive to the quarter.

10

Kamika

24 Sept 2024

·

Stayed 2 nights

Good location, quiet, & comfortable

10

Victoria

2 Sept 2025

·

Stayed 1 night

Rooms were spacious and very clean. Hotel was near several stores/restaurants.

6

Tanisha

5 Jan 2026

·

Stayed 1 night

The night staff was friendly morning staff not so. Breakfast was OK and the location was great.

6

Letisha Donia

15 Feb 2023

·

Stayed 8 nights

The property is in a great location. There were many options for dining and shopping, and only 15 minutes from the airport.

8

larry

25 Feb 2025

·

Stayed 3 nights

The hotel is surrounded by shopping AMC theaters and lots of restaurant options are all walkable. The girl that ran breakfast in the morning was super nice. Had a great conversation with everybody and did her job above and beyond the place is very safe. Highly recommended.

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Dining

Breakfast is inconsistent: many found it good or well stocked, while others encountered empty items, small seating, delivery related outages, or rude service. Occasional cookouts were appreciated.

Related guest reviews

4

Hasan

28 Dec 2024

·

Stayed 2 nights

They promise us about break fast but there is no item refill and when we ask the staff they are very rude

8

tiara

5 Nov 2024

·

Stayed 1 night

Breakfast was horrible

10

ellen

25 Jan 2024

·

Stayed 1 night

What a great stay we had. The front desk and breakfast staff was exceptional. The breakfast included eggs, waffles, bacon and fresh fruit as well as various other choices. Room was clean and functional and included a kitchen for extended stays. Highly recommend this hotel and looking forward to our next stay!

10

Stephen

9 Dec 2025

·

Stayed 5 nights

Everything was great as usual and Yousika who manages the free breakfast was exceptional as always. Give her a raise!!

6

Melissa

6 Oct 2025

·

Stayed 3 nights

Our room was not ready when we made our arrival. We were told to wait until 4:00.. We didn't get our room until 5:45 Housekeeping did not bring us fresh towels the next day. Breakfast was very good.

8

Johnathan

10 Oct 2025

·

Stayed 4 nights

We stayed in a 2 bedroom suite. The room was spacious and was able to be kept cool easily. The breakfast was good with plenty of room to sit and eat without feeling cramped.

10

Gayle

11 Jul 2024

·

Stayed 7 nights

The staff, especially buffet lady, was excellent. The buffet had a lot to choose from and was well stocked. The rooms were spacious, clean & comfortable. The kitchen faucet needs to be replaced and the entry door needs to be rehung for quieter opening and closing.

6

Sayedyounes

22 Mar 2024

·

Stayed 5 nights

The area for breakfast was too small, not enough tables to sit. Poor breakfast, the quality of breakfast was low. Thin walls you could hear person next door snoring. But it was good that all doors to the property were locked and smoke free. Hallways clean and everyday housekeeping.

4

Tonia

12 Mar 2023

·

Stayed 1 night

There was a lot of construction going on and the hotel was in a very industrial area. There weren’t many stores super close by. Also, there was NO breakfast as advertised. We were told the delivery truck did not arrive on time which is understandable. What made me upset was no one had a contingency plan or stepped up to take control of the situation. The staff looked bewildered and unprofessional. The basic message was “you’re on your own”. Not even drinkable water or coffee was available. I have NO intention of ever staying there again.

10

Taliyah

13 Oct 2025

·

Stayed 2 nights

Nice property ! Staff was amazing . Loved the cleanliness and the kitchenette in the room was fully stocked ! Didn’t have to buy pots that’s nice. Breakfast was good. Would stay again

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$92
February	US$125
March	US$112
April	US$132
May	US$123
June	US$99
July	US$102
August	US$92
September	US$97
October	US$101
November	US$104
December	US$96

Su	Mo	Tu	We	Th	Fr	Sa
				1 $106	2 $130	3 $140
4 $101	5 $115	6 $86	7 $86	8 $86	9 $164	10 $233
11 $125	12 $86	13 $86	14 $86	15 $86	16 $117	17 $130
18 $86	19 $86	20 $86	21 $86	22 $86	23 $120	24 $176
25 $86	26 $86	27 $86	28 $86	29 $86	30 $115	31 $104

TownePlace Suites New Orleans Metairie

Prices for TownePlace Suites New Orleans Metairie

Monthly average prices

About this property

Location

Room options

Studio, 1 Queen Bed with Sofa Bed

Suite, 2 Bedrooms

Standard Studio, 1 Queen Bed with Sofa Bed (Mobility Hearing Access, Roll-In Shower)

Studio, 1 Queen Bed with Sofa Bed, Bathtub (Mobility Hearing Accessible, Tub)

Studio, 1 Queen Bed with Sofa Bed (Hearing Accessible)

Studio, 1 Queen Bed with Sofa Bed (Mobility Accessible, Tub)

Suite, 1 Bedroom

Studio, 1 Queen Bed with Sofa Bed (Mobility Accessible, Roll-In Shower)

Guest reviews of TownePlace Suites New Orleans Metairie

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about TownePlace Suites New Orleans Metairie

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $150
20 $92	21 $93	22 $96	23 $93	24 $91	25 $151	26 $191
27 $103	28 $96	29 $96	30 $96