Name: Courtyard Hadley Amherst
Address: 423 Russell Street, Hadley, Massachusetts, United States of America, Hadley, Massachusetts, US
Price range: US$173–US$1,052 per night
Rating: 8.83

What guests think

At Courtyard Hadley Amherst, reviewers consistently praise the friendly, accommodating staff and clean, comfortable rooms, noting a convenient location for UMass and Amherst visits plus pleasant common areas, and easy parking for guests.

Housekeeping is often by request with limited daily service, and a few report lapses in responsiveness or communication. Occasional maintenance issues appear, including pool or hot tub closures or temperature problems, construction, and intermittent Wi-Fi or TV troubles. On-site dining is a Starbucks-style bistro appreciated by many, though there is no free breakfast and food quality feedback varies. Overall, expect a clean, convenient stay with standout staff and some operational trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities include a pool and hot tub, a small but useful gym, lobby and outdoor seating areas, ample free parking, and a Starbucks-style bistro/bar. Some guests reported pool or hot tub closures/temperature issues, occasional construction, and isolated maintenance problems.

Related guest reviews

10

Sharon

15 Jan 2024

·

Stayed 2 nights

Nice hotel. Rooms are updated and clean. Nice sitting areas in lobby to gather with others.

10

Melanie

19 Aug 2024

·

Stayed 1 night

Beautiful outdoor area to sit and relax fire pit. There was a smoking section. A

6

Michael

24 Feb 2024

·

Stayed 1 night

Nice place to stay. Pool was out of order.

10

Justin

21 Sept 2025

·

Stayed 3 nights

Love love love the Starbucks bistro inside. Enjoyed the peaceful back courtyard as well. Rooms were tidy and staff was avail 24/7.

10

Denise

27 Apr 2025

·

Stayed 1 night

Clean, updated property with pleasant, efficient staff at desk and cafe. Construction was happening on the second floor and crew was polite and considerate, and I did not hear noise. Nice courtyard area :)

4

Lynne

1 Jan 2025

·

Stayed 1 night

Boiler was leaking and hallway carpet was soaking wet outside our room Hot tub was 70 degrees after we had called the hotel and they assured us it was working. Bathtub was stained. Bed was comfy!

10

GARY

3 Mar 2024

·

Stayed 2 nights

Very nice clean well-maintained hotel small but good gym pool. Nice outside area. Plenty of room to relax in the lobby. Free parking very well lit and convenient to everything.

8

Karen

12 Jul 2025

·

Stayed 5 nights

Location and parking convenient. Room clean and comfortable. Amenities included bottled water, on-site food and bar, pool and exercise room. Bath was a bit outdated (small tub with shower), but had grab bars and was clean. Hospitality service was quite good.

10

Mrs A

19 Jul 2025

·

Stayed 1 night

Very convenient and attractive hotel. The common areas and rooms were comfortable and stylish. Pool could be larger but wonderful to have access to one - plus the jacuzzi - and attractive indoor/outdoor lounge areas and fitness area. The staff were extremely friendly and helpful. We were really impressed!

8

Sonja

19 Mar 2024

·

Stayed 1 night

Had a nice stay but the pool was closed.

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Cleanliness

Reviews frequently note very clean rooms and well-kept common areas. A few reported odors, dust on a heater, or a stained tub.

Related guest reviews

6

Jenny

15 Apr 2025

·

Stayed 1 night

Rooms not in condition to have a guess. Smell damp

10

Jose

17 Jun 2025

·

Stayed 1 night

Room was clean

10

Megha

3 May 2025

·

Stayed 1 night

Nice clean and pleasant environment with Exellent staff highly recommended

10

Christy

20 Jul 2025

·

Stayed 2 nights

Great stay. Friendly staff. Very clean.

10

Francine

30 Mar 2024

·

Stayed 1 night

Clean and pleasant place for a quick stay in the area.

10

Denise

27 Apr 2025

·

Stayed 1 night

Clean, updated property with pleasant, efficient staff at desk and cafe. Construction was happening on the second floor and crew was polite and considerate, and I did not hear noise. Nice courtyard area :)

4

Lynne

1 Jan 2025

·

Stayed 1 night

Boiler was leaking and hallway carpet was soaking wet outside our room Hot tub was 70 degrees after we had called the hotel and they assured us it was working. Bathtub was stained. Bed was comfy!

10

Paul

22 Sept 2023

·

Stayed 1 night

Staff very friendly but there was a slight smell of a cleaning product I think that was bothersome

6

Tarra

15 Apr 2025

·

Stayed 1 night

The sheets and bathroom were clean. The heater was loaded with dust, I had to clean it to stop the burning smell. At check in the guy at the front stated he was all alone for the night due to being understaffed so there was no housekeeping to set up the sofa bed. Poor guy. He was nice enough to realize what he was saying when I told him there was no way I could sleep in a room with feathers due to my allergy and left his post to go check the room and make sure there were sheets for the pull out.

10

Thomas

15 May 2025

·

Stayed 1 night

Room is clean, staff is so friendly

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Rooms

Guests generally find rooms comfortable, updated, and sometimes spacious, with many praising the beds. Drawbacks include noisy window A/C or other noise, spotty Wi-Fi/TV connectivity, uncomfortable sofa beds or firm mattresses, and some missing in-room features like a hairdryer or USB ports.

Related guest reviews

8

Ellen

10 Mar 2025

·

Stayed 1 night

Our TV did not work, that was a little dissapointing they couldn't fix it!!!!

8

Elizabeth

24 Aug 2024

·

Stayed 1 night

Very nice hotel. Super clean. Great lighting options. Comfortable beds. Could use a hairdryer and usb ports.

6

Julian

15 Apr 2024

·

Stayed 1 night

Loud guests made it difficult to sleep

10

Sharon

15 Jan 2024

·

Stayed 2 nights

Nice hotel. Rooms are updated and clean. Nice sitting areas in lobby to gather with others.

8

Lara

29 Apr 2024

·

Stayed 2 nights

Pretty standard for a Courtyard. Mostly nice but I wish the window a/c units weren’t so loud.

8

Jaclyn

15 May 2025

·

Stayed 1 night

The hotel was very nice, however, the water in the shower never really got hot and I could never get the wifi to connect. The option to stream Netflix was on the tv but I couldn’t get it to launch.

10

Ryan

10 Aug 2024

·

Stayed 1 night

Beautiful rooms

10

Colleen

11 Jul 2025

·

Stayed 1 night

Very convenient. They had great front desk staff! Room was spacious and bed was comfy.

6

Ting

10 Oct 2023

·

Stayed 1 night

The place is not the worst. The staff was just ok, they weren’t bad but at the same time they didn’t make me feel welcomed. The room overall is clean, but the carpet smelled a little. Maybe that was because the air conditioner wasn’t on, once we turn up the air conditioning, the smell was gone. My 12 yr old normally takes the pull out bed, but this one was so uncomfortable she had to sleep on the couch as is. Courtyard is normally pretty good, maybe they just overlooked on this room. The king sized bed was comfortable.

10

Jennifer

25 Sept 2025

·

Stayed 1 night

Very friendly front desk staff and super comfy bed!

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Service

Staff are widely described as friendly, accommodating, and proactive, with several examples of thoughtful assistance. However, housekeeping is often by request rather than automatic, and a few guests cited unhelpful interactions or communication issues.

Related guest reviews

10

Christina

7 Sept 2025

·

Stayed 1 night

Mgmt and staff are excellent. We had a family emergency and they went out of their way to be sure we were comfortable. Extremely professional, friendly and empathetic. I would stay again

10

James Chen

2 Oct 2025

·

Stayed 6 nights

Everyone was wonderful. Always greeted in the halls by staff, coming and going from front desk staff. Stan and Vanessa were extremely friendly and always did a great job. Definitely will be staying here again soon.

8

Carrie

30 Jul 2025

·

Stayed 2 nights

The staff was super helpful and went out of their way for us. My son was sick and they allowed us to check in early to get him to bed. We will be back!

2

david

5 Sept 2025

·

Stayed 2 nights

Terrible service !!!!! You should NOT have to ask to have your room cleaned in a $300 per night room. The front staff almost try not to be helpful ! They also give bad misleading info

10

Marta

30 Aug 2025

·

Stayed 1 night

The Marriott Courtyard in Hadley is convenient, clean and the staff is wonderful! I would highly recommend it!

10

Heather

24 Sept 2025

·

Stayed 2 nights

The staff at the front desk is beyond amazing!

6

Jessica

9 Mar 2025

·

Stayed 1 night

The lady who assisted me was unhelpful and unprofessional. When I asked simple questions, she wouldn't make eye contact, and her responses were short and dismissive. I felt completely ignored and uncomfortable throughout the entire process. The lack of friendliness and basic courtesy was shocking, especially when you're paying for a service. This behavior really set the tone for my stay and left me feeling very dissatisfied. I hope the hotel takes this feedback seriously and works on improving customer service.

10

LAVONDA

8 Aug 2025

·

Stayed 1 night

Great customer service!

4

christine

17 Jul 2025

·

Stayed 1 night

During our stay, the fire alarm went off at around 8am and stayed on for about 20 minutes. My issue is that, when we went to evacuate, the housekeepers were right outside our room working so I asked them if everything was ok. They said it was good and, since they weren’t leaving, we went back to our room. About 10 minutes later we went to the lobby and the fire dept was there and the staff told us to evacuate. I told them that housekeeping said it was ok (told the people in the room next to us as well). This could have potentially been a bad situation all around.

10

Albert

5 Oct 2023

·

Stayed 1 night

We had a wonderful stay at the hotel. The staff are friendly, engaging, and helpful when it comes to addressing any guest concerns. For example, my partner is disabled, and they were able to help us with all that we needed to make sure my partner was comfortable. It’s difficult to find good accommodations even in places that are ADA compliant. However, at this hotel, the staff went above, and beyond expectation to make sure that we were comfortable

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Location

Convenient for UMass and the Amherst area, generally quiet despite nearby shopping. Not all find it walkable to campuses or dining.

Related guest reviews

10

Timothy

25 May 2023

·

Stayed 1 night

Its a very convienent to UMASS

10

Jennifer

15 Oct 2023

·

Stayed 2 nights

Easy access to umass campus and Amherst area

10

Marta

30 Aug 2025

·

Stayed 1 night

The Marriott Courtyard in Hadley is convenient, clean and the staff is wonderful! I would highly recommend it!

10

Jefferson

11 Aug 2025

·

Stayed 5 nights

Hotel is very nice and even though it is by the University and a mall it is not very loud.

8

Richard

11 Jul 2023

·

Stayed 1 night

A nice, clean and well appointed hotel. The staff were very friendly and helpful. My only quibble is that the hotel is a decent distance from most points of interest (not really walking distance to the colleges or dining). Other than that, and it is a minor issue, I would not hesitate to recommend this hotel.

10

Jennifer

27 Apr 2023

·

Stayed 1 night

Great location. Clean rooms and bathroom. Nice staff

10

John F

29 May 2025

·

Stayed 1 night

Beautiful location on the outside of town

6

Daniel

9 Mar 2025

·

Stayed 2 nights

Close to where we going

10

Roger

9 Apr 2023

·

Stayed 3 nights

Great place to stay. Very clean and convenient to every thing.

10

Jack

21 Aug 2025

·

Stayed 2 nights

Good location..well maintained..friendly staff.

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Dining

On-site dining centers on a Starbucks-style bistro, with some praise for breakfast and coffee and mentions of gluten-free options. Others note there’s no free/full restaurant and report inconsistent breakfast quality or missing items.

Related guest reviews

6

Robert

27 Apr 2024

·

Stayed 2 nights

This is a pretty nice hotel, but there are equally good hotels right across the street that have free breakfast, something this hotel doesn't have and which is always helpful for a business traveler. Therefore, I would head across Routh 9.

10

Karen

8 Oct 2023

·

Stayed 1 night

What a lovely hotel. Beautiful lobby and lovely outside sitting area that we unfortunately couldn’t use because of rain. The breakfast in the lobby at the Bistro was excellent. Highly recommended.

10

Amy

20 Feb 2023

·

Stayed 1 night

Great stay. Gluten free breakfast options much appreciated!

8

Deborah

18 May 2023

·

Stayed 1 night

it is advertised as having a resturant which it does not have!

8

Laurie A,

3 Jan 2023

·

Stayed 19,358 nights

The staff were friendly and helpful. The breakfast options an added plus. The love seat in our room was not useful for sitting as the back is bowed out. The mattress was very firm. The pool and hot tub worked well, the gym was well equipped.

10

Justin

21 Sept 2025

·

Stayed 3 nights

Love love love the Starbucks bistro inside. Enjoyed the peaceful back courtyard as well. Rooms were tidy and staff was avail 24/7.

10

Natalie

16 Aug 2025

·

Stayed 4 nights

Beautiful hotel with amazing staff. Great food and coffee.

6

Farnaz

18 Jun 2024

·

Stayed 1 night

No milk for coffee. No tea.

6

Robert

25 Jul 2023

·

Stayed 2 nights

Clean room, friendly staff. Clean overall facility. The downside: I was told my room would not be cleaned during my stay because I was only going to be there 2 nights. I’ve never heard such a thing. Garbage piles up and towels need replacing. So I went to the front desk for towels on day 2. No big deal but still odd. The second downside, the breakfast was bad. Eggs practically raw. Uncooked and it cost 15.00 for undercooked eggs, burnt potatoes and a couple of small pieces of burnt bacon and dry toast, no jelly or butter given. French toast however was very good. Last thing, practically all rooms are connecting rooms. I noticed my deadbolt was undone and when I fiddled with it to lock it, (it wouldn’t lock, it was busted) I heard the neighbor yell out (twice) wrong room!! I wasn’t trying to enter, I was trying to prevent entry to my room. So I called down and said I needed a non connecting room and they accommodated. So they fixed that issue. Overall not bad. It’s extremely clean and the front desk and Starbucks staff is great and friendly, and you can’t beat that.

8

Karen

12 Jul 2025

·

Stayed 5 nights

Location and parking convenient. Room clean and comfortable. Amenities included bottled water, on-site food and bar, pool and exercise room. Bath was a bit outdated (small tub with shower), but had grab bars and was clean. Hospitality service was quite good.

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Month	Average price
January	US$168
February	US$167
March	US$160
April	US$218
May	US$254
June	US$262
July	US$236
August	US$244
September	US$213
October	US$243
November	US$208
December	US$160

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $424	19 $449
20 $192	21 $200	22 $173	23 $179	24 $229	25	26
27 $214	28 $211	29 $214	30 $211

Su	Mo	Tu	We	Th	Fr	Sa
				1 $209	2	3
4 $190	5 $236	6 $232	7 $236	8 $232	9	10 $1,052
11	12	13 $174	14 $211	15	16	17
18 $211	19 $173	20 $190	21	22 $305	23	24
25 $216	26	27 $195	28 $190	29 $232	30 $298	31 $358

Courtyard Hadley Amherst

Prices for Courtyard Hadley Amherst

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed with Sofa Bed

Room, 2 Queen Beds, Accessible Bathtub

Suite, 1 Bedroom, Hearing Accessible (Roll-In Shower)

Room, 1 King Bed, Hearing Accessible (Accessible Bathtub)

Room, 1 King Bed, Hearing Accessible

Room, 2 Queen Beds

Suite, 1 Bedroom

Room, 1 King Bed with Sofa Bed, Hearing Accessible

Guest reviews of Courtyard Hadley Amherst

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Courtyard Hadley Amherst

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