Homewood Suites by Hilton Hadley Amherst

Great stay. The hotel is clean. The rooms are spacious. Parking is very easy and convenient. Very close to Amherst College. Would definitely stay here again.

Place was nice and clean for a college tour visit. Would definitely stay again Pull out couches could be a bit more comfortable. Gym and Peloton was a little tired and not maintained

I called ahead of time and asked if they have a pool. Based on that we got a room ended . The person on the phone was snarky and short . Turns out the pool was out of order and the reservation was unclear on the nights I booked and I had to rebook another night.

This hotel was pet friendly with a great fitness center and included breakfast.

The pool is was awful looking and dirty and also the fact it was facing and everyone walking by could see was not appealing more privacy would have been nice. The staff made me feel like I was checking into jail they were so unfriendly and awkward. Both ladies at the front desk. Also the gym had a written edited sign saying it opened at 605AM which seems weird and lazy by staff, should just keep it open 24 hours if having issues opening it on time. I went to get a coffee in the evening all the coffee out and no one around to replace it. I never once saw one cleaning staff during my stays, first time walking around a hotel and not seeing that. Ice machines were so far away

I was disappointed that they didn't let us know the pool was out of service before we booked the reservation. Besides that small inconvenience, we had an excellent stay.

Very clean. Suite was well-stocked. No problem staying with a dog. Very helpful staff.

Stayed in a clean spacious suite located 2 miles from town. Good breakfast, pool and decent gym for a hotel. Barely heard neighbors nearby, which is not often not the case. I would stay again.

This is a great hotel! Staff is great. Breakfast was fabulous, especially the slow cooked pork tacos. Our room was spacious and comfortable with a view of trees and greenery. Beds were perfect! Indoor pool, gym, laundry facilities are a nice addition. We visited nearby colleges with our daughter. We walked across the street to take the free PVTA bus into Amherst. Shopping mall, Whole Foods, Trader Joe’s, Starbucks are across the street.

Everything was very clean. Gym was spacious with ample equipment. Staff was attentive and knowledgeable.

Very clean and modern. We enjoyed our stay! Breakfast was delicious with lots of options.

Lovely room but terrible smell that never went away

Extremely clean!

The shower had lots of hair in places, bedding and bed was uncomfortable. Limited breakfast choices (too spicy to eat)! Not many toiletries. Never received emailed receipt. Disappointed with quality for price of stay.

Super clean, new, spacious. Really outstanding.

The reason that I am writing this review is to let Hilton know that my room, #225, has bedbugs. I got a bug bite, noticing it as soon as I woke up.

very clean and spacious rooms

The room was the biggest and cleanest I’ve ever been in recent years. The late night check-in staff was very friendly and professional, and the room and the bathroom was spotless. The room had a kitchen, sitting area and a work desk.

Bedbugs in room!

Clean however smelled STRONGLY of Lysol spray and rug deoderizer carpet powder. It was overwhelming!

They did a great job with quick snow removal. The morning breakfast is amazing, the staff is friendly and the rooms are clean and comfortable. The Wi-Fi signal strength is low.

Stayed on first floor. Rooms are massive, probably too big for two. Plenty of space to include 3/4 frig cook too stove microwave dishwasher and all the utensils ya need. Plenty of shops and places to eat located close. Walkable if ya feel the need

We didn’t have a nice shower in our room. Low water pressure and we couldn’t get a hot shower. Small thing—the battery compartment cover on the television remote was broken, so it fell on the ground the moment I picked up the remote. It’s odd that they don’t just replace the remote (tape it in place?). Well located for easy access to UMass and shopping.

Room was amazing, staff incredibly courteous, everything worked. Only critique is that the TV was not a smart TV, which seems to be the industry standard. Everything else was amazing. Would absolutely stay here again.

The room was comfortable and spacious and there were lots of places to eat in the area.

We appreciated how updated/new the hotel was. Our room was spacious which was a game-changer during our multi-state family trip with 2 teenagers. Being able to do laundry for our family of 4 during our stay was priceless and the machines had large capacity. The complimentary dinner on Wednesday of soup & salad felt like a home-cooked supper after many fast-food meals on the road. Only downside was the old tv in the room that didn’t have apps for streaming and didn’t accept casting from our mobile devices. Overall we loved it here!

Very comfortable beds and quiet a/c. Like having the kitchenette. Really enjoyed our stay. Easy for this type of travel.

It was clean but some of the bedding was worn and torn. Also they put us on the second floor right below the room with young children running around upstairs.

The room was the biggest and cleanest I’ve ever been in recent years. The late night check-in staff was very friendly and professional, and the room and the bathroom was spotless. The room had a kitchen, sitting area and a work desk.

The room was quite spacious, clean and offered everything needed for the stay. There were no additional bells and whistles, but everything was up above average and adequate for the visit.

Everything was great from check in to check out and everything in between! We were there for a week and it was the perfect home away from home! Thank you Joseana and team Homewood Suites Hadley!

The staff were terrible. The receptionist never says "you are welcome" or whatever, each of three times when I said thank you at the end of conversation or request. The staff also did not even try to find my lost items (mixed with towels in the swimming area - I was only one of two people who used the swimming pool that evening. They said, " oh, we have tons of towels" when i asked to see if they can find them immediately the other person brought out the towels after my departure of the pool (like five minutes), and the following morning, the other staff told me that "you might have lost somewhere else" when asking to see if they popped up. The worst thing was that the bathtub drainage did not work after taking a shower when I tried to fill up the bath tub to take a bath. It did not drain water from my shower, I asked to fix that, the frost desk person did say that the handman went to home, and either to wait until 7 am following morning or bring all my stuff to the front desk to change into another room. That was a suite I paid a lot of money for important zoom meeting at 8 following morning, I already finished all the set up... I just asked them to see if I can take a shower in some other place, they said flat "no". Even when i explained that I had a lot of things already in the refrigerator and clothing hung in the closet, they even did not offer to help me to carry my bags, I had three bags including computer bag, so I needed to move down twice to bring all the stuff down

The staff at this property was incredible. I had to travel to the area unexpectedly and found the staff responsive, helpful, and welcoming. They provided both early check-in and late checkout in spite of being pretty much full for the time I was there. And, the morning breakfast was generous with a menu full of options.

The property was clean, spacious and centrally located. The beds were incredibly comfortable. Staff was friendly and helpful, even via text while we were off at a tournament all day. Will definitely stay at this property when we come back to the area - which is multiple times a year.

The staff was not warm at all… Felicia was the only helpful kind staff member, the 2 need customer service training… Bad business

I called ahead of time and asked if they have a pool. Based on that we got a room ended . The person on the phone was snarky and short . Turns out the pool was out of order and the reservation was unclear on the nights I booked and I had to rebook another night.

I really appreciated how Flannery helped me with an early check-in. These apartments are perfect for anyone who needs a short term stay and wants to cook and work out on site. Thanks to the helpful staff!

I did not like the unhlpful staff who never cleaned our room. And did not let us know the breakfast timeswere different on.Monday..and they didnt refill breakfast after 8:40 when it didnt end till 9..we would have gone earlier had we known. We were very surprised at the subpar service, not at all on level with Hilton .

Room was never cleaned.even after a request, the request was denied...had to ask for towels twice requested a refill of conditioner was ignored.. Breakfast was dessimated by 8:30 Monday and not refilled..breakfast ended at 9..front desk was curt and actually hing up on our room clean request. The TV did not work, it was all digitized and garbled..maybe some corporate training would help? Service was definitely not up to Hilton standards, I would not recommend.

Everything was very clean. Gym was spacious with ample equipment. Staff was attentive and knowledgeable.

Great stay. The hotel is clean. The rooms are spacious. Parking is very easy and convenient. Very close to Amherst College. Would definitely stay here again.

Very clean and well kept property. Lots of restaurants and shopping nearby. Loved that a Starbucks and Dunkin are within walking distance.

while located in a strip mall, the hotel itself is quite nice and the rooms are comfortable.

Stayed on first floor. Rooms are massive, probably too big for two. Plenty of space to include 3/4 frig cook too stove microwave dishwasher and all the utensils ya need. Plenty of shops and places to eat located close. Walkable if ya feel the need

Good location for UMass. Lots of shopping nearby.

Great hotel, new, clean and very comfortable. Location is in a mall parking lot, so not a great place to hang out, but perfect if you have other places to go during the day.

This is a perfectly adequate, clean, reasonably priced hotel with spacious rooms and comfortable beds (and an underwhelming shower). It is located in a shopping mall, so the ambience is… a shopping mall. If you’re looking for something historical or bucolic or unique, look elsewhere. For a reasonably priced short stay in the Amherst-Hadley area it’s just fine.

Excellent. Very large room, wonderful stay. Easy and convenient to Northampton.

Clean and modern in a central location. Big rooms and ample space. It’s a standard hotel for amenities.

This is a great hotel! Staff is great. Breakfast was fabulous, especially the slow cooked pork tacos. Our room was spacious and comfortable with a view of trees and greenery. Beds were perfect! Indoor pool, gym, laundry facilities are a nice addition. We visited nearby colleges with our daughter. We walked across the street to take the free PVTA bus into Amherst. Shopping mall, Whole Foods, Trader Joe’s, Starbucks are across the street.

Everything was good except the breakfast - around 9:30 it was pretty much all gone. We had to ask for more food but the kitchen people seemed reluctant to refill. Front desk was helpful. Check-in was smooth.

Room for sure not ready till 3PM but staff very friendly. Rooms are clean. Breakfast was good. Whomever made the pulled pork tacos for breakfast deserves a promotion. Super tasty. Also the room size was better than expected.

Breakfast was amazing.

The room was clean and very spacious, the staff was quite courteous and efficient, and it was quite convenient to our events. We also loved that we could get breakfast in the morning to fuel our day.

An aging Homewood Suites in a convenient area. Couch in room had seen better days and cushions were visibly broken down. Arrived with a dishwasher full of dishes to be unloaded. Breakfast was pretty bad—always out of spoons, food was below average, and tables not being wiped down. Wouldn’t stay here again.

Rooms are great, but the breakfast food was scant even with 1/2 left of breakfast time.

Good place to stay while looking at colleges in the area. We enjoyed the Wednesday evening reception with free wine, beer, and food.

Great hospitality reception including beer and wine - really a light supper. Only on Wednesday night though.

Pool was closed. Breakfast had hairs in the eggs. Staff was rude when I asked about medical attention. I left early because I was sick.

This is a great hotel! Staff is great. Breakfast was fabulous, especially the slow cooked pork tacos. Our room was spacious and comfortable with a view of trees and greenery. Beds were perfect! Indoor pool, gym, laundry facilities are a nice addition. We visited nearby colleges with our daughter. We walked across the street to take the free PVTA bus into Amherst. Shopping mall, Whole Foods, Trader Joe’s, Starbucks are across the street.