Hyatt House Mount Laurel
US$148
/ night
Avg. for September
Select dates to see prices and availability
US$148
/ night
Avg. for September
Monthly average prices
Nightly prices at Hyatt House Mount Laurel average US$115 in the cheapest month (February) and US$189 in the most expensive month (June), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$131 |
| February | US$115 |
| March | US$125 |
| April | US$146 |
| May | US$167 |
| June | US$189 |
| July | US$149 |
| August | US$143 |
| September | US$148 |
| October | US$156 |
| November | US$130 |
| December | US$125 |
J
F
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A
M
J
J
A
Sept · US$148
S
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Most expensive: June (~US$189)
Cheapest: February (~US$115)
About this property
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a garden. Additional features at this hotel include complimentary wireless internet access, gift shops/newsstands, and a television in a common area.
Amenities
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a garden. Additional features at this hotel include complimentary wireless internet access, gift shops/newsstands, and a television in a common area.
Business amenities
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Free self parking is available onsite.
Dining
You can enjoy a meal at the restaurant serving the guests of HYATT house Mt. Laurel, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:00 AM to 9:00 AM.
Rooms
Make yourself at home in one of the 116 guestrooms, featuring kitchens with refrigerators and stovetops. Your bed comes with premium bedding, and all rooms are furnished with sofa beds. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and desks, as well as phones with free local calls.
Location
When you stay at HYATT house Mt. Laurel in Mount Laurel, you'll be near the airport, a 4-minute drive from Coco Key Water Resort and 5 minutes from Cherry Hill Mall. This hotel is 13.2 mi (21.2 km) from Pennsylvania Convention Center and 14 mi (22.5 km) from Rittenhouse Square.
What's nearby
Coco Key Water Resort(1.9 Miles)
Laurel Acres Park(2.4 Miles)
Laurel Lanes and Brewsters Pub(2.5 Miles)
Cherry Hill Mall(2.7 Miles)
Moorestown Mall(2.8 Miles)
Mount Laurel State Park(4.7 Miles)
The Big Event(4.8 Miles)
Jefferson Cherry Hill Hospital(5 Miles)
Virtua Voorhees Hospital(5.9 Miles)
Topgolf Mount Laurel(6 Miles)
Funplex(6.7 Miles)
Cooper River Park(7.3 Miles)
Big Kahuna's Water Park(7.6 Miles)
Diggerland(7.9 Miles)
The Merion(8.6 Miles)
Philadelphia, PA (PNE-Northeast Philadelphia)(18.7 Miles)
Philadelphia Intl. Airport (PHL)(23.8 Miles)
Blue Bell, PA (BBX-Wings Field)(50.8 Miles)
Trenton–Mercer Airport (TTN)(33.7 Miles)
Parking
Restaurant
Non-smoking rooms
Business centre
Dry cleaning
Housekeeping
Location
3000 Crawford Pl, Mount Laurel, New Jersey, United States of America
Coco Key Water Resort (1.9 Miles)
Laurel Acres Park (2.4 Miles)
Laurel Lanes and Brewsters Pub (2.5 Miles)
Cherry Hill Mall (2.7 Miles)
Moorestown Mall (2.8 Miles)
Mount Laurel State Park (4.7 Miles)
Room options
6
Suite, 1 Bedroom
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 4
465 ft²
Air ConditioningWi-Fi (Free)Kitchen
5
Room, Multiple Beds, Accessible
Room details
2 Large Double Beds
and 1 Sofa Bed
Sleeps 6
463 ft²
Air ConditioningWi-Fi (Free)Kitchen
5
Suite, 1 Bedroom, Accessible, Bathtub
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 4
463 ft²
Air ConditioningWi-Fi (Free)Kitchen
5
Suite, 2 Bedrooms
Room details
1 Extra-Large Double Bed
and 1 Large Double Bed
Sleeps 8
740 ft²
Air ConditioningWi-Fi (Free)Kitchen
Guest reviews
7.8
Good
Based on 1,006 verified reviews
Who stays here?
Business
15%
Couple
21%
Family
51%
Group
7%
Solo
3%
What guests think
AI-generated summary based on recent guest reviews
Across recent reviews, Hyatt House Mount Laurel offers spacious apartment-style suites in a convenient area, but guests often report inconsistent cleanliness and maintenance, smoke odors, dated finishes, and amenity gaps, including frequent pool closures and the absence of elevators.
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What guests think
Across recent reviews, Hyatt House Mount Laurel offers spacious apartment-style suites in a convenient area, but guests often report inconsistent cleanliness and maintenance, smoke odors, dated finishes, and amenity gaps, including frequent pool closures and the absence of elevators.
Service is mixed: many note friendly, accommodating staff, while others cite rude interactions, long check-in waits, overbooking, and limited housekeeping. Breakfast is generally well liked, though service hours and expectations about a restaurant or bar cause frustration. Best suited to travelers prioritizing roomy suites over polished finishes and full amenities.
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AI-generated summary based on recent guest reviews
Facilities
Exterior-entry buildings have stairs and no elevators. Reviews repeatedly mention the pool being closed, a very limited gym, a closed bar/restaurant despite ads, a $5 parking fee and $250 deposit, occasional basketball court use, and uneven grounds upkeep.
Related guest reviews
2
Ryan
10 Jun 2024
·
Stayed 2 nights
Paid to have a pool, which was advertised but hasn’t worked in 2 years. Called the front desk because the bathroom door was broken, they advised me they’d send someone the next day, nobody came
Paid to have a pool, which was advertised but hasn’t worked in 2 years. Called the front desk because the bathroom door was broken, they advised me they’d send someone the next day, nobody came
8
John
28 Jul 2024
·
Stayed 1 night
$5 a night parking charge not disclosed, $100 hold on credit card during stay and will take 5 days to return. Room was clean. Bed was comfy. Fire alarm was hanging by the wires in the ceiling above the bed. The black out shade in the living room did not work(only sun shade that is partially see through worked). Bottom floor window has full sight of living room and bedroom so privacy shade should always work. Pool was clean and fencing around pool was new. The basketball court was small but allowed my daughter and friends a place to play. The breakfast was tasty and plenty of options. The room from our other friends had to be switched as it was a smokers room and all rooms were supposed to be nonsmoking. It stunk horrible and we could smell it from right outside the door. They did change the room for them and it was a lot better.
$5 a night parking charge not disclosed, $100 hold on credit card during stay and will take 5 days to return. Room was clean. Bed was comfy. Fire alarm was hanging by the wires in the ceiling above the bed. The black out shade in the living room did not work(only sun shade that is partially see through worked). Bottom floor window has full sight of living room and bedroom so privacy shade should always work. Pool was clean and fencing around pool was new. The basketball court was small but allowed my daughter and friends a place to play. The breakfast was tasty and plenty of options. The room from our other friends had to be switched as it was a smokers room and all rooms were supposed to be nonsmoking. It stunk horrible and we could smell it from right outside the door. They did change the room for them and it was a lot better.
6
Diana
22 Jun 2025
·
Stayed 1 night
Property was ok. Have to walk up to rooms in different buildings. $250 hold on your card for 1 night seems a bit excessive.
Property was ok. Have to walk up to rooms in different buildings. $250 hold on your card for 1 night seems a bit excessive.
8
Theresa
23 Jun 2025
·
Stayed 1 night
No elevator.
No elevator.
6
Suzy
10 Jul 2025
·
Stayed 8 nights
The staff were all friendly. I was completely disappointed in the deceptive advertising of a restaurant/lounge that showed pics of all kinds of food. There is no restaurant/lounge at this hotel! It literally does not exist. That was one of the main reasons we chose this hotel. I will definitely never stay here again.
The staff were all friendly. I was completely disappointed in the deceptive advertising of a restaurant/lounge that showed pics of all kinds of food. There is no restaurant/lounge at this hotel! It literally does not exist. That was one of the main reasons we chose this hotel. I will definitely never stay here again.
6
Jennifer
31 Jul 2025
·
Stayed 2 nights
I liked the area but honestly it wasn’t anything I would recommend or stay at again. I got this place because I was wanting to swim at the pool it was in the 90• during my stay and the pool was closed the two days I stayed. Staff did really seem to have any answers that made any sense. It was full and it didn’t look like anything was wrong with it. The just said it wasn’t going to be open. I heard other guests talking about it it also.
I liked the area but honestly it wasn’t anything I would recommend or stay at again. I got this place because I was wanting to swim at the pool it was in the 90• during my stay and the pool was closed the two days I stayed. Staff did really seem to have any answers that made any sense. It was full and it didn’t look like anything was wrong with it. The just said it wasn’t going to be open. I heard other guests talking about it it also.
4
Jordan
13 Oct 2025
·
Stayed 2 nights
Overall condition of the facilities is poor, especially the grounds/outside. The room was absolutely disgusting, especially the bathrooms - hair all over the shower, toilets, sinks, and counters.
Overall condition of the facilities is poor, especially the grounds/outside. The room was absolutely disgusting, especially the bathrooms - hair all over the shower, toilets, sinks, and counters.
8
Daniel
26 Aug 2024
·
Stayed 4 nights
The room 631 that we were assigned to was comfortable and well equipped. It had a full sized refridgerator and stove along with a microwave. The king size bed was comfortable. There were areas that were dusty and when the air conditioner was running there was a musty oder. The room was also on the third floor and there are no elevators in any of the buildings so if you have problems with climbing stairs you may want to ask for a room on the first floor. The breakfast was very good but only served between 7am - 9am. The employees that we came in contact with were friendly and helpful. All in all it is a nice place to stay but be aware of the lack of elevators.
The room 631 that we were assigned to was comfortable and well equipped. It had a full sized refridgerator and stove along with a microwave. The king size bed was comfortable. There were areas that were dusty and when the air conditioner was running there was a musty oder. The room was also on the third floor and there are no elevators in any of the buildings so if you have problems with climbing stairs you may want to ask for a room on the first floor. The breakfast was very good but only served between 7am - 9am. The employees that we came in contact with were friendly and helpful. All in all it is a nice place to stay but be aware of the lack of elevators.
4
Brian
2 May 2025
·
Stayed 1 night
Property is rundown. Room was ok but rest of the facility was not maintained. Fitness facility had no A/C, no towels, water cooler was broken.
Property is rundown. Room was ok but rest of the facility was not maintained. Fitness facility had no A/C, no towels, water cooler was broken.
4
Lilly
5 Jul 2023
·
Stayed 2 nights
How do you say you have a gym or work out room on premises, when you only have 3 filthy broken treadmills and two bikes? There was not one dumbbell or kettle bell, mat, bosu ball etc. 3 filthy broken treadmills does NOT a gym make. Also, I had housekeeping knock on my door at 11:00am to clean the room and I told her to come back in an hour (at noon) when we would leave. She never came back (even though she said “yes, ok”). The room itself was ok (we stayed in the 1 bedroom suite) but it had a lingering odor that was very stale. I’m sorry to say, I wouldn’t stay here again. We were in NJ to visit cousins over the 4th of July weekend.
How do you say you have a gym or work out room on premises, when you only have 3 filthy broken treadmills and two bikes? There was not one dumbbell or kettle bell, mat, bosu ball etc. 3 filthy broken treadmills does NOT a gym make. Also, I had housekeeping knock on my door at 11:00am to clean the room and I told her to come back in an hour (at noon) when we would leave. She never came back (even though she said “yes, ok”). The room itself was ok (we stayed in the 1 bedroom suite) but it had a lingering odor that was very stale. I’m sorry to say, I wouldn’t stay here again. We were in NJ to visit cousins over the 4th of July weekend.
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is highly inconsistent. Many reviews note dirty carpets or linens, hair in bathrooms, strong smoke or musty odors, pests or mold, and worn surfaces, while others report clean suites.
Related guest reviews
2
Kym
25 Jun 2025
·
Stayed 5 nights
People sleeping in their cars in the parking lot, multiple people doing drive in parking lot, trash left outside of rooms, blood on mattress, shower curtain moldy, no maid service for a 4 night stay. Requested manager call back and no one called. Unsafe - someone knocking on doors and windows around 1am.
People sleeping in their cars in the parking lot, multiple people doing drive in parking lot, trash left outside of rooms, blood on mattress, shower curtain moldy, no maid service for a 4 night stay. Requested manager call back and no one called. Unsafe - someone knocking on doors and windows around 1am.
4
Prasad Rao
29 Nov 2025
·
Stayed 1 night
The staff was nice, but the room had a strange odor. The blanket was a little dirty with stains and the pillow was not proper, gave me rashes on my neck. Room was spacious though. 2 out of 5 stars.
The staff was nice, but the room had a strange odor. The blanket was a little dirty with stains and the pillow was not proper, gave me rashes on my neck. Room was spacious though. 2 out of 5 stars.
4
Barbara
27 Jun 2024
·
Stayed 1 night
We have photos of how dirty this place was. Walked into room and smelled of smoke. Tried to get another 1st floor room but none available Would not walk on carpet without shoes as it was disgusting. Honesty can’t understand why Hyatt would allow their brand on this place. Never ever again.
We have photos of how dirty this place was. Walked into room and smelled of smoke. Tried to get another 1st floor room but none available Would not walk on carpet without shoes as it was disgusting. Honesty can’t understand why Hyatt would allow their brand on this place. Never ever again.
2
Irene
12 Sept 2025
·
Stayed 2 nights
DO NOT STAY HERE!! This is the worst hotel I have ever stayed at, the rooms smell like stale smoke, absolutely filthy and every aspect of the room from the carpet to the furnishings were worn and in poor condition.
DO NOT STAY HERE!! This is the worst hotel I have ever stayed at, the rooms smell like stale smoke, absolutely filthy and every aspect of the room from the carpet to the furnishings were worn and in poor condition.
6
Cathrine
23 Aug 2024
·
Stayed 1 night
Upon arrival we learned they over booked the room that we reserved, so they upgraded us which was nice. The staff were friendly but not very informative. We were not told breakfast times until we asked multiple times. When we made it to our room my first impression was it was nice with plenty of space but upon further inspection it wasn’t very clean. There was blood on the shower curtain in the second bathroom, the carpets throughout needed a good steam cleaning as they were stained everywhere and sticky. All of the cabinets in the cabinets and drawers in the kitchen needed to be wiped and cleaned inside, as well as both vanities in the bathrooms. One of the doors on a kitchen cabinet was hanging on by one screw. The sheets and blankets were clean and smelled freshly washed and the beds were comfortable. The pillows on the other hand were stained and smelled horrible. Also they are feather pillows and offered no support. We had to make a noise complaint for the guests above us twice. They partied until about 3 am and their kids ran back and forth until about midnight. I love the idea of the apartment style room and it fit our family very well but overall the cleanliness could have been a lot better.
Upon arrival we learned they over booked the room that we reserved, so they upgraded us which was nice. The staff were friendly but not very informative. We were not told breakfast times until we asked multiple times. When we made it to our room my first impression was it was nice with plenty of space but upon further inspection it wasn’t very clean. There was blood on the shower curtain in the second bathroom, the carpets throughout needed a good steam cleaning as they were stained everywhere and sticky. All of the cabinets in the cabinets and drawers in the kitchen needed to be wiped and cleaned inside, as well as both vanities in the bathrooms. One of the doors on a kitchen cabinet was hanging on by one screw. The sheets and blankets were clean and smelled freshly washed and the beds were comfortable. The pillows on the other hand were stained and smelled horrible. Also they are feather pillows and offered no support. We had to make a noise complaint for the guests above us twice. They partied until about 3 am and their kids ran back and forth until about midnight. I love the idea of the apartment style room and it fit our family very well but overall the cleanliness could have been a lot better.
4
Abigail
7 Jul 2025
·
Stayed 2 nights
Dirty room found bug in room
Dirty room found bug in room
4
Jordan
13 Oct 2025
·
Stayed 2 nights
Overall condition of the facilities is poor, especially the grounds/outside. The room was absolutely disgusting, especially the bathrooms - hair all over the shower, toilets, sinks, and counters.
Overall condition of the facilities is poor, especially the grounds/outside. The room was absolutely disgusting, especially the bathrooms - hair all over the shower, toilets, sinks, and counters.
2
Brielle
27 Jun 2024
·
Stayed 1 night
Disliked cleanliness. The bathroom was gross. Hair in shower. Finger prints all over the doors and walls. Dust and spider webs in every corner of the room. Dead bugs inside of the picture frame on the wall. Our room smelled like cigarettes. I do not recommend. I wouldn’t stay again.
Disliked cleanliness. The bathroom was gross. Hair in shower. Finger prints all over the doors and walls. Dust and spider webs in every corner of the room. Dead bugs inside of the picture frame on the wall. Our room smelled like cigarettes. I do not recommend. I wouldn’t stay again.
4
Kristen
14 Jan 2025
·
Stayed 4 nights
Extremely dirty, broken appliances, unsafe surroundings, rooms in terrible shape. Stained bedding and beds. Very unhappy.
Extremely dirty, broken appliances, unsafe surroundings, rooms in terrible shape. Stained bedding and beds. Very unhappy.
6
JUANITA
11 Jul 2024
·
Stayed 4 nights
I have stayed at this Hyatt House before and loved it however this time around i have to be honest it was not that great. Although the staff was very plesant it does not change what im about to say. This time around was not the greatest. When i arrived my room had a stinge smell from the old carpet room smelt old.My bedroom linens were dirty with stains on the bedding which is not appealing to the eye. Bathroom shower has rust and soap scum on the tiles. Walls need paint job as there are stains and dirt on walls. And to add to one of my worst nights was tuesday when it rained from the ceilng in tbe bathroom of stinky rusty water. Dont get me wrong maintenace came and asseted the issue it was just it added more stink to the room. I spoke to the manager upon my check out day letting him know my concerns. He was nice. In the end i will say this im a hyatt rewards member and i have stayed at other hyatts coming from staying at this one once before It needs some updates and touch ups to. A little more cleanliness and updates.
I have stayed at this Hyatt House before and loved it however this time around i have to be honest it was not that great. Although the staff was very plesant it does not change what im about to say. This time around was not the greatest. When i arrived my room had a stinge smell from the old carpet room smelt old.My bedroom linens were dirty with stains on the bedding which is not appealing to the eye. Bathroom shower has rust and soap scum on the tiles. Walls need paint job as there are stains and dirt on walls. And to add to one of my worst nights was tuesday when it rained from the ceilng in tbe bathroom of stinky rusty water. Dont get me wrong maintenace came and asseted the issue it was just it added more stink to the room. I spoke to the manager upon my check out day letting him know my concerns. He was nice. In the end i will say this im a hyatt rewards member and i have stayed at other hyatts coming from staying at this one once before It needs some updates and touch ups to. A little more cleanliness and updates.
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AI-generated summary based on recent guest reviews
Rooms
Suites are large, apartment-style with full kitchens and layouts that work well for families, but many describe dated furnishings and smoke odors. Reports also mention unreliable Wi-Fi, A/C problems, and noise from neighbors or the pool.
Related guest reviews
8
Neil
21 Jun 2025
·
Stayed 1 night
Check in was quick, access to rooms is only via stairs (no elevators) and rooms seem to give off an old vibe, in need of an update. Slight smell of smoke in the room which was off-putting.
Check in was quick, access to rooms is only via stairs (no elevators) and rooms seem to give off an old vibe, in need of an update. Slight smell of smoke in the room which was off-putting.
8
Johnaehon
13 Sept 2024
·
Stayed 4 nights
The rooms were nice, having separate bedrooms and bathrooms was a plus. Only negative was the aircon in the room broke But they had someone come check it quickly, and got us a new room.
The rooms were nice, having separate bedrooms and bathrooms was a plus. Only negative was the aircon in the room broke But they had someone come check it quickly, and got us a new room.
10
Jennifer
7 Feb 2025
·
Stayed 1 night
A one bedroom suite with a full kitchen and separate bedroom for a very reasonable price!
A one bedroom suite with a full kitchen and separate bedroom for a very reasonable price!
8
Denise
29 Jul 2025
·
Stayed 1 night
We were comfortable, other than the room was right in front of the very noisy pool. No blankets for the sofa bed.
We were comfortable, other than the room was right in front of the very noisy pool. No blankets for the sofa bed.
8
Ralph
26 Dec 2024
·
Stayed 2 nights
Two room suite was comfortable and clean but starting to show its age, but be aware that this hotel doesn’t have elevators and all room entrances are from the outside. Also the internet was terrible to the point of being no functional,
Two room suite was comfortable and clean but starting to show its age, but be aware that this hotel doesn’t have elevators and all room entrances are from the outside. Also the internet was terrible to the point of being no functional,
8
Youssef
1 Nov 2025
·
Stayed 1 night
I liked the 2 bedroom suite. Good stay and clean room. Breakfast could be better.
I liked the 2 bedroom suite. Good stay and clean room. Breakfast could be better.
10
Danielle
19 Feb 2025
·
Stayed 1 night
I loved the two separate bedrooms and bathrooms. The living space was perfect and the kitchen was a great size. It was exactly what I needed. I'll be coming back.
I loved the two separate bedrooms and bathrooms. The living space was perfect and the kitchen was a great size. It was exactly what I needed. I'll be coming back.
8
Daniel
26 Aug 2024
·
Stayed 4 nights
The room 631 that we were assigned to was comfortable and well equipped. It had a full sized refridgerator and stove along with a microwave. The king size bed was comfortable. There were areas that were dusty and when the air conditioner was running there was a musty oder. The room was also on the third floor and there are no elevators in any of the buildings so if you have problems with climbing stairs you may want to ask for a room on the first floor. The breakfast was very good but only served between 7am - 9am. The employees that we came in contact with were friendly and helpful. All in all it is a nice place to stay but be aware of the lack of elevators.
The room 631 that we were assigned to was comfortable and well equipped. It had a full sized refridgerator and stove along with a microwave. The king size bed was comfortable. There were areas that were dusty and when the air conditioner was running there was a musty oder. The room was also on the third floor and there are no elevators in any of the buildings so if you have problems with climbing stairs you may want to ask for a room on the first floor. The breakfast was very good but only served between 7am - 9am. The employees that we came in contact with were friendly and helpful. All in all it is a nice place to stay but be aware of the lack of elevators.
6
Alison
26 Aug 2024
·
Stayed 6 nights
The internet kept going out.
The internet kept going out.
6
Daniel
13 Jul 2025
·
Stayed 2 nights
The kitchen and living room area were very functional. The lighting in the reading area was poor. The air conditioning was hard to manage and it was either too hot or too cold. Overall, it seemed that the Hyatt house bought an inferior property and tried to make it look like their brand. We'd rate it 7/10.
The kitchen and living room area were very functional. The lighting in the reading area was poor. The air conditioning was hard to manage and it was either too hot or too cold. Overall, it seemed that the Hyatt house bought an inferior property and tried to make it look like their brand. We'd rate it 7/10.
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AI-generated summary based on recent guest reviews
Service
Service is mixed: numerous guests praise friendly, accommodating staff, yet others report rude interactions, long or confusing check-ins, overbooking or unexpected room changes, limited housekeeping, and poor communication about fees and amenities.
Related guest reviews
6
Duysal
24 Aug 2025
·
Stayed 7 nights
Horrible guest service. No cleaning of the rooms, will never stay here again.
Horrible guest service. No cleaning of the rooms, will never stay here again.
4
Aubrey
27 Apr 2025
·
Stayed 2 nights
We arrived to the property around 6 PM on Friday and at the front desk while checking in we were never informed that our room was downgraded because of an issue with the original room being booked. We had 4 adults staying with us and they placed us in a 1 bedroom with a bathroom in the only sleeping area. Our friends that were joining us checked in around 9 PM and they were the only ones staying in there room and only required one bed and were placed in a TWO BEDROOM that we were told was unavailable. They were told their room was upgraded because they no longer had one bedrooms available. We went back to the front desk and complained since we were a larger party and required the larger room and was told it wasn’t available. The place isn’t terrible but their communication with their guests is terrible. They charged us $30 more than what I agreed to on Expedia and also charged $220 deposit when it stated $100 in the original email. Overall the rooms aren’t worth the price and it needs a lot of maintenance and work. Stay at the Hyatt Place if you must stay anywhere, they seemed much nicer and accommodating to their guests.
We arrived to the property around 6 PM on Friday and at the front desk while checking in we were never informed that our room was downgraded because of an issue with the original room being booked. We had 4 adults staying with us and they placed us in a 1 bedroom with a bathroom in the only sleeping area. Our friends that were joining us checked in around 9 PM and they were the only ones staying in there room and only required one bed and were placed in a TWO BEDROOM that we were told was unavailable. They were told their room was upgraded because they no longer had one bedrooms available. We went back to the front desk and complained since we were a larger party and required the larger room and was told it wasn’t available. The place isn’t terrible but their communication with their guests is terrible. They charged us $30 more than what I agreed to on Expedia and also charged $220 deposit when it stated $100 in the original email. Overall the rooms aren’t worth the price and it needs a lot of maintenance and work. Stay at the Hyatt Place if you must stay anywhere, they seemed much nicer and accommodating to their guests.
2
jamil
13 Aug 2024
·
Stayed 3 nights
when asked for towels was told to come back after an hour, because there where no clean was available. Which was not a problem, but I went back 3 times before any where available and when I asked if someone would pick up the used towels, he gave me a plastic bag and told me to bring them back. There where people playing very loud music and banging above my room, well past 2am and no one told them to quick down. Also someone was playing basketball at 7am Sunday morning making enough noise to prevent me from sleeping. To add insult to injury, the staff was not very friendly.
when asked for towels was told to come back after an hour, because there where no clean was available. Which was not a problem, but I went back 3 times before any where available and when I asked if someone would pick up the used towels, he gave me a plastic bag and told me to bring them back. There where people playing very loud music and banging above my room, well past 2am and no one told them to quick down. Also someone was playing basketball at 7am Sunday morning making enough noise to prevent me from sleeping. To add insult to injury, the staff was not very friendly.
10
Lissette
22 Apr 2025
·
Stayed 3 nights
The staff at this location were so kind!!!!! They saved me from a nightmare hotel Sonesta simply suites. Thank you for your commitment to service, cleanliness, housekeeping you rock!!!! Front desk thank you for saving me and my family. The kids were so happy. Because of you,I’ll be back to share more family memories! Xoxo one happy mom
The staff at this location were so kind!!!!! They saved me from a nightmare hotel Sonesta simply suites. Thank you for your commitment to service, cleanliness, housekeeping you rock!!!! Front desk thank you for saving me and my family. The kids were so happy. Because of you,I’ll be back to share more family memories! Xoxo one happy mom
2
Kristin
13 Oct 2024
·
Stayed 1 night
Unbelievable. Hotel was overbooked for a soccer tournament weekend. The hotel cancelled our reservation late in the afternoon and claimed it was due to an invalid credit card. Odd because the same exact explanations was given to another family. Now we have two families stranded living hours away. Horrible business practice and zero support finding a new hotel that isn't $400 a night or an hour away.
Unbelievable. Hotel was overbooked for a soccer tournament weekend. The hotel cancelled our reservation late in the afternoon and claimed it was due to an invalid credit card. Odd because the same exact explanations was given to another family. Now we have two families stranded living hours away. Horrible business practice and zero support finding a new hotel that isn't $400 a night or an hour away.
10
Christina
24 Aug 2025
·
Stayed 3 nights
Nothing is perfect but overall a nice play to stay. Staff are all very helpful and respectful. I had an issue with the 1st room and they quickly helped me get a 2nd one without any issues. Amenities are nice. Breakfast is decent. Pool is nice. No pool towels available so bring your own. Beautiful property. Overall very nice. Will come again.
Nothing is perfect but overall a nice play to stay. Staff are all very helpful and respectful. I had an issue with the 1st room and they quickly helped me get a 2nd one without any issues. Amenities are nice. Breakfast is decent. Pool is nice. No pool towels available so bring your own. Beautiful property. Overall very nice. Will come again.
2
Stephanie
2 Jun 2025
·
Stayed 1 night
Went to check in at 6:30 pm and was told my room was given to a large group with a “weather issue” that needed a second night. Man was very unapologetic or helpful with what exactly was going on. I will never attempt to stay at this property again.
Went to check in at 6:30 pm and was told my room was given to a large group with a “weather issue” that needed a second night. Man was very unapologetic or helpful with what exactly was going on. I will never attempt to stay at this property again.
10
Leah
15 Jul 2023
·
Stayed 3 nights
The staff was so generous and creative and kind. I didn’t see ahead of time that the property was walk-up only. We needed two bedrooms to accommodate my elderly father, my husband and me, as well as the pull-out for our 9-year-old. My father can’t walk up steps. The front desk experts gave us each a suite and allowed the total costs to be equivalent to the two-bedroom. This was the kindest response to a customer mistake I’ve ever experienced. We can’t wait to return to the area to stay at Hyatt House in Mt. Laurel, NJ!
The staff was so generous and creative and kind. I didn’t see ahead of time that the property was walk-up only. We needed two bedrooms to accommodate my elderly father, my husband and me, as well as the pull-out for our 9-year-old. My father can’t walk up steps. The front desk experts gave us each a suite and allowed the total costs to be equivalent to the two-bedroom. This was the kindest response to a customer mistake I’ve ever experienced. We can’t wait to return to the area to stay at Hyatt House in Mt. Laurel, NJ!
10
Chava
8 Mar 2025
·
Stayed 2 nights
Ian and the rest of the staff were amazing. There was a little snafu during check-in seeing as we booked a two bedroom suite and needed the first floor. My mother is mobility challenged so they rearrange some things and gave us each our own room. this was so helpful.
Ian and the rest of the staff were amazing. There was a little snafu during check-in seeing as we booked a two bedroom suite and needed the first floor. My mother is mobility challenged so they rearrange some things and gave us each our own room. this was so helpful.
4
Abdelhakim
19 Feb 2023
·
Stayed 1 night
Very disappointed with the night staff as I got a very rude answer when I asked about 1 extra pillow. Also, smell of cigarettes everywhere and disgusting bedsheets and bathrooms.
Very disappointed with the night staff as I got a very rude answer when I asked about 1 extra pillow. Also, smell of cigarettes everywhere and disgusting bedsheets and bathrooms.
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AI-generated summary based on recent guest reviews
Location
Convenient to highways, restaurants, and shopping, with several guests finding the area quiet. A few reviews mention safety concerns or late-night disturbances.
Related guest reviews
2
Kym
25 Jun 2025
·
Stayed 5 nights
People sleeping in their cars in the parking lot, multiple people doing drive in parking lot, trash left outside of rooms, blood on mattress, shower curtain moldy, no maid service for a 4 night stay. Requested manager call back and no one called. Unsafe - someone knocking on doors and windows around 1am.
People sleeping in their cars in the parking lot, multiple people doing drive in parking lot, trash left outside of rooms, blood on mattress, shower curtain moldy, no maid service for a 4 night stay. Requested manager call back and no one called. Unsafe - someone knocking on doors and windows around 1am.
10
William
29 Apr 2025
·
Stayed 2 nights
Our three night stay at Hyatt House was excellent. The suite was spacious, clean and quiet. The staff was very professional and check-in was quick and easy. The property is within a short distance to restaurants and stores. It is a short and relatively easy drive in to Philadelphia.
Our three night stay at Hyatt House was excellent. The suite was spacious, clean and quiet. The staff was very professional and check-in was quick and easy. The property is within a short distance to restaurants and stores. It is a short and relatively easy drive in to Philadelphia.
8
Alphonso M,
30 Oct 2023
·
Stayed 2 nights
It was near all things and place i wanted to go!
It was near all things and place i wanted to go!
10
joanne
3 Mar 2024
·
Stayed 1 night
Just a quick overnight stay to break up trip. Hotel has great location easy on/off to NJ Turnpike. Love having the seating area with sofa & chair. Comfortable bed. Heating system easy to use & quiet! Gentleman who checked me in was helpful & friendly. We will stay here again.
Just a quick overnight stay to break up trip. Hotel has great location easy on/off to NJ Turnpike. Love having the seating area with sofa & chair. Comfortable bed. Heating system easy to use & quiet! Gentleman who checked me in was helpful & friendly. We will stay here again.
10
Kevin
7 Aug 2024
·
Stayed 1 night
Very unique set up. Looks like an apartment complex. Once you know your way around (They provide you with a map) it’s pretty cool. Convenient location between Philadelphia and Atlantic City which allowed us to travel to both in our short time.
Very unique set up. Looks like an apartment complex. Once you know your way around (They provide you with a map) it’s pretty cool. Convenient location between Philadelphia and Atlantic City which allowed us to travel to both in our short time.
8
tatyana
29 Dec 2024
·
Stayed 3 nights
Nice and affordable. Shopping area not more than a 10 mins drive
Nice and affordable. Shopping area not more than a 10 mins drive
10
Cleveland
15 Sept 2024
·
Stayed 1 night
This one of favorite areas to stay. Its very quiet, clean and close to dining and shopping malls.
This one of favorite areas to stay. Its very quiet, clean and close to dining and shopping malls.
8
Charles
26 Aug 2025
·
Stayed 3 nights
Lots of places to eat.
Lots of places to eat.
8
Sheneil
8 Aug 2025
·
Stayed 2 nights
It was an ideal location for my trip.
It was an ideal location for my trip.
10
Chava
27 May 2025
·
Stayed 3 nights
Great property in a very easy accessible location
Great property in a very easy accessible location
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AI-generated summary based on recent guest reviews
Dining
Breakfast is frequently praised for variety and quality, though some found items cold or hours limited. Several guests also note there is no operating restaurant or bar despite seeing it advertised.
Related guest reviews
10
William
29 Apr 2025
·
Stayed 2 nights
Our three night stay at Hyatt House was excellent. The suite was spacious, clean and quiet. The staff was very professional and check-in was quick and easy. The property is within a short distance to restaurants and stores. It is a short and relatively easy drive in to Philadelphia.
Our three night stay at Hyatt House was excellent. The suite was spacious, clean and quiet. The staff was very professional and check-in was quick and easy. The property is within a short distance to restaurants and stores. It is a short and relatively easy drive in to Philadelphia.
10
Susan
20 Dec 2023
·
Stayed 4 nights
We love it here, this is our 2nd stay and won’t be our last. The accommodations are very clean and spacious. The breakfast is first rate, the only issue I have is there is only a 2 hour window for eating, and I would like to see that extended at least an hour and at least on the weekends. Some of the bed mattresses definitely need to be replaced; my first stay the bed was excellent, my second stay not so good and our pull out bed was a no for me after 1 night of a 4 night stay. I slept on top of the couch the rest of our stay. The kitchens need to be more thoroughly stocked with proper cooking/baking pots & pans, and utensils for eating as well as for cooking. Basics such can and bottle opener were missing and Kitchenette towels, sponges, and extra trash can liners were missing on our second stay, so we made a few visits to the front desk and they opened cans & bottles for us when we needed- so a bit inconvenient. I ended up buying some items like a cookie sheet, sponges , etc The front desk told me they are actively working to restock these things eventually, so they are aware. Overall, we are very happy with our stay here and will be back. I’m picky about cleanliness and environment and it’s definitely clean and modestly furnished - it has a good feel to it.
We love it here, this is our 2nd stay and won’t be our last. The accommodations are very clean and spacious. The breakfast is first rate, the only issue I have is there is only a 2 hour window for eating, and I would like to see that extended at least an hour and at least on the weekends. Some of the bed mattresses definitely need to be replaced; my first stay the bed was excellent, my second stay not so good and our pull out bed was a no for me after 1 night of a 4 night stay. I slept on top of the couch the rest of our stay. The kitchens need to be more thoroughly stocked with proper cooking/baking pots & pans, and utensils for eating as well as for cooking. Basics such can and bottle opener were missing and Kitchenette towels, sponges, and extra trash can liners were missing on our second stay, so we made a few visits to the front desk and they opened cans & bottles for us when we needed- so a bit inconvenient. I ended up buying some items like a cookie sheet, sponges , etc The front desk told me they are actively working to restock these things eventually, so they are aware. Overall, we are very happy with our stay here and will be back. I’m picky about cleanliness and environment and it’s definitely clean and modestly furnished - it has a good feel to it.
4
Reuben
16 Jun 2025
·
Stayed 1 night
Front desk was awkward, no eye contact. Seem to bot like to talk. Dis not hive info about bfast times. Bfast attendant started clearing out by 8:45 no refills as early as 8:30. Very poor service. Room kitchen had 1 plate and 1 fork. This place is not good.
Front desk was awkward, no eye contact. Seem to bot like to talk. Dis not hive info about bfast times. Bfast attendant started clearing out by 8:45 no refills as early as 8:30. Very poor service. Room kitchen had 1 plate and 1 fork. This place is not good.
4
Thomas
24 Jul 2024
·
Stayed 2 nights
Breakfast didn't open until 7 AM, a little late for early for business people with early appointments and travel. Staff were not the as professional as other places. And, I still haven't received a final statement from my stay as promised the day I left on 7/10 when the "system" was down. I would hesitate staying there again.
Breakfast didn't open until 7 AM, a little late for early for business people with early appointments and travel. Staff were not the as professional as other places. And, I still haven't received a final statement from my stay as promised the day I left on 7/10 when the "system" was down. I would hesitate staying there again.
10
Sarah
20 Sept 2025
·
Stayed 2 nights
We were very happy with the stay. We didn't use the amenities except the breakfast. It was the best included hotel breakfast I have had in a long time.
We were very happy with the stay. We didn't use the amenities except the breakfast. It was the best included hotel breakfast I have had in a long time.
4
Robert
10 Jun 2024
·
Stayed 2 nights
Advertised as having a pool, ( closed for maintenance and had been for a long time), advertised as daily housekeeping ( we were told every other day when we arrived.) Never advised breakfast began at 8, we had to leave for soccer games before 8 and therefore had to buy something we paid for. Smelled marijuana frequently. 1 ice machine for a 6/7 building hotel located far away in the main lobby. I could go on. We paid for many things in the room rate that were available.
Advertised as having a pool, ( closed for maintenance and had been for a long time), advertised as daily housekeeping ( we were told every other day when we arrived.) Never advised breakfast began at 8, we had to leave for soccer games before 8 and therefore had to buy something we paid for. Smelled marijuana frequently. 1 ice machine for a 6/7 building hotel located far away in the main lobby. I could go on. We paid for many things in the room rate that were available.
6
Suzy
10 Jul 2025
·
Stayed 8 nights
The staff were all friendly. I was completely disappointed in the deceptive advertising of a restaurant/lounge that showed pics of all kinds of food. There is no restaurant/lounge at this hotel! It literally does not exist. That was one of the main reasons we chose this hotel. I will definitely never stay here again.
The staff were all friendly. I was completely disappointed in the deceptive advertising of a restaurant/lounge that showed pics of all kinds of food. There is no restaurant/lounge at this hotel! It literally does not exist. That was one of the main reasons we chose this hotel. I will definitely never stay here again.
10
Natalia
18 Nov 2024
·
Stayed 1 night
Great property. Nice space. Breakfast buffet.
Great property. Nice space. Breakfast buffet.
8
Andrea
9 Jul 2023
·
Stayed 2 nights
You advertised a bar. There was no bar. Please take that off if your amenities list.
You advertised a bar. There was no bar. Please take that off if your amenities list.
10
??
28 Mar 2024
·
Stayed 2 nights
The room is cosy and clean. Breakfast is good, too. It's along the Rt 73 but quiet.
The room is cosy and clean. Breakfast is good, too. It's along the Rt 73 but quiet.
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AI-generated summary based on recent guest reviews
10
Catherine
2 weeks ago
·
Stayed 10 nights
I enjoyed every minute. The rooms were clean and accommodating. If I were traveling and wanted the comforts of home, I'd definitely stay at the Hyatt House. I've even become a member for the next time.
I enjoyed every minute. The rooms were clean and accommodating. If I were traveling and wanted the comforts of home, I'd definitely stay at the Hyatt House. I've even become a member for the next time.
10
Steven
3 weeks ago
·
Stayed 1 night
Could not connect to the wi-fi.
Could not connect to the wi-fi.
8
Kenneth
3 weeks ago
·
Stayed 1 night
... ...
... ...
6
shirley
15 Aug 2026
·
Stayed 1 night
It could of been great.
It could of been great.
8
Armando L. Torres
12 Aug 2026
·
Stayed 26 nights
The stay itself was good, and the hotel had nice amenities. However, I was disappointed with the housekeeping service. The housekeeping policies did not seem to be followed consistently based on the length of our stay. When we went to the front desk to ask about housekeeping services, the staff seemed somewhat unwilling to accommodate our request. We understand that there were a limited number of housekeeping staff members and many rooms to service, but the overall experience could have been handled with better communication and customer service. Overall, we enjoyed the hotel and its amenities, but the housekeeping service and the way our concerns were addressed could definitely be improved.
The stay itself was good, and the hotel had nice amenities. However, I was disappointed with the housekeeping service. The housekeeping policies did not seem to be followed consistently based on the length of our stay. When we went to the front desk to ask about housekeeping services, the staff seemed somewhat unwilling to accommodate our request. We understand that there were a limited number of housekeeping staff members and many rooms to service, but the overall experience could have been handled with better communication and customer service. Overall, we enjoyed the hotel and its amenities, but the housekeeping service and the way our concerns were addressed could definitely be improved.
FAQs about Hyatt House Mount Laurel
Is parking available at the property?
Yes, free self-parking is available on-site, but it is limited.
What type of breakfast is offered and what are the serving hours?
A complimentary buffet breakfast is served daily from 7:00 AM to 9:00 AM.
Does the property allow pets?
Yes, pets are allowed with a fee of USD 75 per accommodation, per stay, plus a one-time cleaning fee of USD 100. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and may incur additional charges.
What accessibility features are available for guests with disabilities?
The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas.
Where is the property located in relation to key landmarks?
The hotel is located near the airport and within a 10-minute drive of Coco Key Water Resort and Cherry Hill Mall. It is approximately 13.2 miles from the Pennsylvania Convention Center and 14 miles from Rittenhouse Square.
Does the property have a swimming pool?
Yes, there is a seasonal outdoor pool available, operational from May to September.
What are the policies for guests staying with children?
Children are welcome at the property, and kids can stay for free up to a certain age, although the specific age limit is not mentioned.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-16: 129.97576956512452USD
- 2026-09-17: 108.3981312904358USD
- 2026-09-18: 236.0669130580139USD
- 2026-09-19: 181.93954020195008USD
- 2026-09-20: 105.69884699493409USD
- 2026-09-21: 104.34768133163452USD
- 2026-09-22: 116.87850040554046USD
- 2026-09-23: 100.3426303850174USD
- 2026-09-24: 101.5329775995636USD
- 2026-09-25: 109.69884582389832USD
- 2026-09-26: 125.72336623775483USD
- 2026-09-27: 100.93130278369904USD
- 2026-09-28: 101.5329775995636USD
- 2026-09-29: 101.5329775995636USD
- 2026-09-30: 101.5329775995636USD
- 2026-10-01: 125.75233054485321USD
- 2026-10-02: 126.93233711650849USD
- 2026-10-03: 158.16579804298402USD
- 2026-10-04: 124.41454379970551USD
- 2026-10-05: 125.57856221393585USD
- 2026-10-06: 127.70591527011872USD
- 2026-10-07: 127.70591527011872USD
- 2026-10-08: 125.75233054485321USD
- 2026-10-09: 156.18925551445008USD
- 2026-10-10: 226.42390019500732USD
- 2026-10-11: 127.10350496398927USD
- 2026-10-12: 127.10350496398927USD
- 2026-10-13: 127.10350496398927USD
- 2026-10-14: 126.93233711650849USD
- 2026-10-15: 113.15822428482056USD
- 2026-10-16: 145.63803475601196USD
- 2026-10-17: 136.2925452168274USD
- 2026-10-18: 122.24546042682648USD
- 2026-10-19: 105.69884699493409USD
- 2026-10-20: 108.87128793834687USD
- 2026-10-21: 106.76541294906616USD
- 2026-10-22: 105.73396665508271USD
- 2026-10-23: 125.90089082252503USD
- 2026-10-24: 130.05889747673035USD
- 2026-10-25: 108.87128793834687USD
- 2026-10-26: 121.7321232452774USD
- 2026-10-27: 105.08930943790436USD
- 2026-10-28: 108.87128793834687USD
- 2026-10-29: 105.73396665508271USD
- 2026-10-30: 114.42605189643861USD
- 2026-10-31: 113.411311738472USD
- 2026-11-01: 114.73763709365845USD
- 2026-11-02: 115.15665640457154USD
- 2026-11-03: 115.15665640457154USD
- 2026-11-04: 115.15665640457154USD
- 2026-11-05: 115.15665640457154USD
- 2026-11-06: 122.36483750148774USD
- 2026-11-07: 122.36483750148774USD
- 2026-11-08: 113.411311738472USD
- 2026-11-09: 115.15665640457154USD
- 2026-11-10: 114.63019422412873USD
- 2026-11-11: 115.15665640457154USD
- 2026-11-12: 115.15665640457154USD
- 2026-11-13: 166.4281205620575USD
- 2026-11-14: 123.52641303733826USD
- 2026-11-15: 107.02326357776641USD
- 2026-11-16: 114.42605189643861USD
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's World of Hyatt mobile app before check-in. Quiet hours are enforced at the property from 9:00 PM to 10:00 AM. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Onsite parties or group events are strictly prohibited
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
- Only registered guests are allowed in the guestrooms.
- Pet fee: USD 75 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Non-smoking rooms
Business centre
Dry cleaning
Housekeeping
General
Restaurant
Non-smoking rooms
Family room
Wheelchair Accessible (Limited)
Parking
Parking
Free parking
Parking (Limited)
Parking Onsite
Activities
Garden
Outdoor Furniture
Fitness Center (nearby)
Services
Business centre
Dry cleaning
Housekeeping
Banquet facilities
Safe-deposit box
Luggage storage
Express check-in/check-out
Self laundry
24-Hour Front Desk
Internet
Free wi-fi