MCM Elegante Lodge & Resorts

One of the best hotels we've ever stayed at! Everyone was so nice! The buffet breakfast was delicious! Omelettes were awesome! The warm pool and hot spa were incredible. And we even made some s'mores at the fire pit outside. Will definitely come back.

The Elegante is a very cozy place to stay with a hotel feel. The rooms are clean, the outdoor areas are perfect for hanging out with a fire pit and lots of seating. The breakfast is the perfect way to start your day. Last but not least the jacuzzi is hot and the pool is clean. There are no complaints

This resort is the best lodging in Ruidoso! Very well maintained rooms, and the property is in top shape condition! Breakfast is amazing, and the bar with happy hour 5-7 and some food (delicious pizza and wings) is a very cozy place to hang out at. Fireplace in the lobby/bar/restaurant and the lobby design are making for an amazing place! We’re for the first time here, and we know we won’t go anywhere else to stay when in Ruidoso! Bathtub has also jets. It was pretty clean and we used that also. One thing missing is bathrobs. For the price, I believe bathrobs should be available, upon request. Pool is salt water, and there is also a jacuzzy. Kudos to management for maintaining this property in such a stellar condition, and for training their staff to provide second-to-none quality service to its customers. Well done, everyone!

From the staff to the cleanliness of the room to the indoor pool/jacuzzi to the outdoor patio to the scenary to the bar this hotel by far is one of the best hotels I've stayed at in a long time! Highly, highly recommend. The breakfast buffet options were great and loved seeing the free range horses roaming absolutely amazing!

Excellent property, very friendly and helpful staff. Clean pool, highly recommend.

Need to fix the grillby the pool area

Beautiful property, grandkids liked the pool, nice bar, Ang great omelets for breakfast

The name, “Elegant” incapsulates this Hotel. The room was clean, fresh and inviting. Cameras noted in all key areas promoting a secure environment. The pool/spa room is huge, clean with warm water. Several large gas grills with fireplaces in back and a central fire pit with enough room for all. An approx 2 mile walking path, Elk bugling. Breakfast buffet with enough choices for even the pickiest of diners with made to order omelettes. A small full bar, a gift shop and an abundance of leather chairs in the lobby. The bad: Wi-Fi seemed spotty at times, speed check showed about 11-15 mbs. I thoroughly enjoyed the pool, however I did not like waiting and asking more than once to be let into the pool room. I did not like having a “Monitor” aka Babysitter sit there as I used the jacuzzi/pool area. I’m a grown-assed man of 55. I have a professional job and know how to act appropriately in a pool area, let me swim in peace and not to be made to feel intimidated by having to ask permission to use an amenity. Thank you kindly, Rob:)

The property is separate and secluded within the city. Lots of privacy. Fire pit is calming in the evening/night. The grills are excellent for cooking options. The elk wander on the golf course are great for observing. Amazing breakfast every time. Lots of sitting areas for visiting with each other.

Great customer service and hospitality. Check in was easy and quick, breakfast was great. Indoor pool and patio were nice and well kept. I would recommend for anyone looking for a place to stay in the area.

They advised me that I had to speak to someone at Expedia to get a refund for the room. There were blood stains on comforters and although I asked housekeeping to remove them they never came to the room. I have photos to prove it and I was told that being that I booked the room through Expedia I had to talk to someone at your company to get a refund.

It is a beautiful location and the staff was very helpful. Upon checking in and getting into our room, the tub had not been cleaned and the body wash and shampoo was empty. Many “body” hairs in the bathroom, mat and in tub. The water bottles in the fridge were already opened and drank out of also.

Room 121 had black mold exposed in bathroom ceiling near the shower. Ceiling was leaking too. Dirty towels with blood stains…

Rooms are old and tired looking. Of particular concern was the lack of cleanliness in the bathroom. Loose hair was prevalent on the sink , bathtub and toilet. Floor around toilet was soiled. Floor of bathtub was yellowed with dirt

Clean rooms well maintained facility. Was secure and staff was concerned with our comfort during our stay.

The rooms were very nice, but the bathroom was filthy.

The room was large, clean, and the beds very comfortable. There were some small maintenance issues overlooked, but nothing big.

Rooms aren’t awesome, sheets feel like sandpaper, pillows aren’t comfortable, and our room had dirty underwear from someone not in our party just lying on the floor, so they obviously don’t do much in the way of cleaning. When we requested an additional blanket and pillow, they felt the need to point out it had a clean pillowcase, so that’s suspicious. It’s my second time being disappointed by this hotel, so I’ll let it be my final time being disappointed by this hotel.

Very clean.

Property was dirty and run down. So disappointed with our stay. We found used bandaids and needles in our room. Will be in contact with upper management since the front desk was unable to assist. Our toddler was with us. Will never stay or recommend.

Although the mcm elegante rooms are a bit dated, the hotel is very nice, and the amenities are good. I especially love the breakfast and the atmosphere. I have stayed many times and will stay again

Loved the view. Great room very clean the only problem I had it smelled in the room like wet carpet. Other then that pool and hot tub was awesome. Breakfast is the best, like a buffet bar. Get this hotel guest service up front Ms. Ruthie was super nice and helpful. I’d stay here again.

Very nice property. Only issue was that we couldn't get the heat regulated to our needs. The room was always too hot which made sleeping difficult.

Booked online for $200 a night. Got to the hotel and it looked nice from the outside. Beautiful area. Upon checking in the lady asked if we wanted to upgrade to a suite for only $40 more. After she described room saying private balcony, jacuzzi hottub, kitchenette, fireplace, etc I thought let’s do it. After getting into the room I decided not even close to worth the $200 a night much less the $40 upgrade. Super outdated rooms. Room cleanliness not good either. Hair in tub, dirty carpet, dirt and coke bottle under pull out bed. Poor maintenance of the “suite”. Caulking cracking and mold. Paint bubbling in various places. Jacuzzi tub and fireplace both didn’t work. Stay wasn’t bad but probably would stay at a motel 8 and be happier and spend less.

The staff was very nice and friendly. However the hotel itself is pretty outdated; rooms & amenities are from 90s I believe. The room was clean, but the standard not the best for the price- old carpet, curtains, small tv. We’ve had some issues with ac/heater turning at night on its own & shooting super hot air and waking us up, but the deers showing up at our window in the morning made up for that sleepless night. I’d probably choose another hotel, as this one is for less peaky guests. The pool & jacuzzi was well maintained though and the are around the hotel is very pretty to walk around.

The exterior looks great. The service desk (Ruthie) was fabulous in every way (multiple occasions). The breakfasts were wonderful. But….our room need lots of work - sink was cracked and drain was almost stopped; bed was OK but not great; light switches need replacing; carpet is worn & dated; rooms needs painting. Last but not least - dog smell….

Really dated rooms. Bathrooms were even more dated. Ours was clean but kind of musty smelling. Ac worked well. Area was safe. Lobby was nice. Not really worth the price.

Great Mountain View’s

Comfortable bed but fireplace system and tub were very outdated

The property is getting older & needs some updating. The television was too small.

Staff is terrific! Clean, breakfast fabulous!

Best hotel service in Ruidoso!!!!!

The front desk was friendly and helpful, the bartender was great, the staff went out of their way to assist us during breakfast time.

No room service, we asked towels for next day. He told me come and get it😠

My family and I were blown away by Ms. Ruthie\'s professionalism and attentiveness; she was very sweet. The breakfast chefs, Carmen and Mr. Farmer were top notch and made sure my family and I were satisfied with our food. On top of that, they even bought my baby boy a birthday cake to celebrate my babies 13th birthday. I\'ve never felt more love from complete strangers than I did staying here. The only thing I was extremely disappointed in was the receptionist with the red/pink hair at the front desk; she was EXTREMELY RUDE & UNPROFESSIONAL. She told me very rudely " I\'ll get to you when I get to you!" Other than that, I would highly recommend this resort.

System down and they didnt even know when they were going to fix the problem with system / internet. They had us waiting more that an hour or even more at the lobby. I left to another hotel. Of course they didn’t refunded my money even though it was not my fault.

The front desk was uninformative. We were unsure where elevators were, when breakfast was, nor where stairs were. The tables in the room had something sticky on them, some of the dishes in the room were dirty, and there was faulty outlets on the lamps and faulty switch in bathroom. Most the staff we encountered was not friendly with the exception of the breakfast cook and bartender in the evening. Hotel was nice in the lobby and outdoor fire area. Did enjoy the outdoor grills.

We had a wonderful stay! The staff was polite and helpful and the breakfast was wonderful - eggs the way you want them, full breakfast buffet or both!!! We'll be back!

Very rude I prepaid and drove 3 hours for them to tell me it’s over booked not only thing Expedia and hotel are impossible to get ahold of still trying to get a refund

We drove 12 hours from Houston with our children to give them a decent winter vacation experience. Upon check-in, the room wasn't clean. The trash wasn't taken out from previous room stay. The bathroom sink didn't drain. All of which really upset my wife A LOT. I then went down to the desk. Very politely described the issues. The lady at the desk said she's sorry but they're understaffed. I said I understand. That's ok. What about upgrading the room? She said it would be $30 additional per night taxes and fees on top of what I've already paid. I said fine, no problem. Let's do it. Just to give my family a good experience. The next morning I requested that the room be cleaned and bathroom be cleaned pleased. Lady at the desk said no problem, wrote down the room #, 327. We returned from White Sands in the evening to find nothing had been cleaned. My wife and I said fine, no problem. We'll request tomorrow. Today, we explained the situation at the desk in the morning, again requested that it be cleaned. We returned exhausted in the evening. Again, nothing cleaned. My wife went straight down and politely made another request. Gentleman said of course, it'll be taken care of right away. We stepped out to give the house keeping staff some room. We returned 2 hours later. Only to find that she had only replaced the towels in the bathroom and taken the old ones away. No cleaning to room. No making the bed. No taking the trash. No cleaning the kit

This hotel was clean and staff was VERY friendly. The buffet breakfast was outstanding. Within a 30 minutes drive to Ski Apache and an 1 hour to Cloudcroft. The only thing was our fireplace was not usable. We turned it on as soon as we arrived and immediately smelled the propane. Apparently, it had a leak. The hotel offered us a different room, but we chose to stay put and not use it since we had already unpacked. Would stay there again, but would make sure everything is in working order before unpacking 😀

We like the location.

Really special place in an exceptional, vacation town. Beautiful setting surrounded by the golf course and mountains. Spent three nights and could not have been happier. Drove to town on the first morning and saw wild horses grazing along the road. Came back to the hotel on the second day and saw elk on the golf course.

Great location!! Close to restaurants and shopping!! Huge lobby with fireplace, nice atmosphere, highly recommend this place!

Great location on a golf course with beautiful views. Beautiful lodge in the entry area with a happy hour to relax from the long drive. Will for sure return to the hotel in the next year to visit Ruidoso again.

Marvelous location!

Nice hotel. Great location. Got a little age on it but still nice.

Property was nice and secluded away from the main road. Next door to the convention center so it was super convenient. Room was clean and staff was friendly.

Beautiful lodge style hotel on golf course. It is our go to hotel when we visit Ruidoso. Amazing breakfast buffet and friendly staff. Clean hotel and rooms.

Liked casual atmosphere and friendly employees. Liked quiet location.

Breakfast was good but cold No hair dryer Room not ready at chk in and after driving hundreds of miles not ok. Staff was nice

One of the best hotels we've ever stayed at! Everyone was so nice! The buffet breakfast was delicious! Omelettes were awesome! The warm pool and hot spa were incredible. And we even made some s'mores at the fire pit outside. Will definitely come back.

Manager was amazing. Friendly environment. Cook for breakfast is welcoming, generous and respectful. Feels like a home away from home.

Breakfast was the best we’ve ever had. And it was free!

This resort is the best lodging in Ruidoso! Very well maintained rooms, and the property is in top shape condition! Breakfast is amazing, and the bar with happy hour 5-7 and some food (delicious pizza and wings) is a very cozy place to hang out at. Fireplace in the lobby/bar/restaurant and the lobby design are making for an amazing place! We’re for the first time here, and we know we won’t go anywhere else to stay when in Ruidoso! Bathtub has also jets. It was pretty clean and we used that also. One thing missing is bathrobs. For the price, I believe bathrobs should be available, upon request. Pool is salt water, and there is also a jacuzzy. Kudos to management for maintaining this property in such a stellar condition, and for training their staff to provide second-to-none quality service to its customers. Well done, everyone!

Amazing and excellent breakfast!!

Create setup! The morning breakfast is one of the best I had ever experienced! Delicious!

Beautiful lodge style hotel on golf course. It is our go to hotel when we visit Ruidoso. Amazing breakfast buffet and friendly staff. Clean hotel and rooms.

Especially liked Dennis at the omelette bar.

Great breakfast included!! Omelettes made to order😍 staff was friendly. Ambience was classy and foyer was grand with a large floor to ceiling fireplace.