Name: Renaissance Providence Downtown Hotel
Address: 5 Avenue of the Arts, Downtown Providence, Providence, Rhode Island, United States of America, Providence, Rhode Island, United States of America
Rating: 8.88

What guests think

Across many reviews of the Renaissance Providence Downtown Hotel, guests highlight comfortable beds and a convenient downtown location near the State House, while recurring drawbacks include pricey, sometimes slow valet-only parking and uneven food and breakfast experiences.

Rooms are often spacious and quiet, though a few guests noted maintenance or cleanliness issues in bathrooms or windows, and occasional hallway noise. Service is frequently described as welcoming and attentive, but some reported check-in delays, reservation or room-type mix-ups, and thin staffing at busy times. Expect a comfortable, central stay, but budget for valet and treat dining as hit or miss.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site restaurant and bar are noted, and the gym is described as large and well equipped; parking is valet-only, often expensive with waits during busy periods.

Related guest reviews

10

Nancy

Sep 30, 2023

·

Stayed 1 night

Only issue was the line at valet. Many events hss see opening at once and there wasn’t enough attendants

6

Courtney

Dec 19, 2022

·

Stayed 1 night

NO PARKING!! There is NO FREE PARKING OPTIONS. Even the garage down the street cost money and the whole street is coned off for valet parking so keep that in mind. I was not aware that when it states that parking is available that what they meant was that they only offer valet parking which IS NOT COMPLIMENTARY you have to pay for overnight parking which I think is ridiculous considering how much you spend on a room there. If I knew that was the only option, I would have booked a room at the other hotel right up the street which also cost less per night. However, other than the parking fiasco the room was clean, the front desk was friendly, and we enjoyed the restaurant in the hotel. But I do believe they should have it stated on their website, so customers are aware that they also have to pay for parking when booking with them.

6

Matthew

Apr 11, 2025

·

Stayed 2 nights

Compared to other Providence hotels it is not as robust. It is priced higher than the Omni but lacks amenities, the bar is in the basement and the rooms were very small. For the price the Omni or Graduate and better choices.

2

Mark

Feb 19, 2024

·

Stayed 1 night

Check-in was awful. Instead of the valet parking on-site, we had to park off-site and walk with our bags to the hotel. Essentially, the hotel was completely unprepared for Saturday afternoon check-in.

10

Jennifer

Jul 24, 2025

·

Stayed 1 night

Very clean; staff and valet very attentive; gym was large, well equipped and clean; lots of high quality products provided in room such as cream, body wash, etc.; beds were very comfortable and clean with thick comforter (also had extra blanket in closet); surrounding area was safe and beautiful to walk around during day or evening with river views and bridges all over downtown.

10

Donna

Mar 3, 2024

·

Stayed 2 nights

No food available between 11-4 otherwise great hotel

6

Alexis

Mar 13, 2023

·

Stayed 1 night

Lack of parking and very slow valet service

10

Nancy

Oct 6, 2023

·

Stayed 1 night

Only issue was the parking. It could take up to 30 minutes to get car from valet. It was a busy weekend in Providence and they needed more help at valet. There was not a garage were we could self park

10

Karen

Aug 17, 2025

·

Stayed 2 nights

The Renaissance is a convenient location to all things happening in the city. It is a very well maintained property. There is no staff to help with luggage so locate a luggage rack if you are traveling heavy. The bar tender Sean makes an excellent martini.

10

Paul

Feb 2, 2025

·

Stayed 1 night

Great place but would be nice if there was a pool.

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Cleanliness

Many reviews praise very clean rooms and a well-maintained property, but several note lapses such as unclean bathrooms, mold, wet odors, dirty or streaked windows, and occasional maintenance issues.

Related guest reviews

10

Paul

Oct 12, 2025

·

Stayed 1 night

This elegant transformation of a former Masonic temple was a real surprise since the photos on Expedia looked as if taken at a Holiday Inn. While the rooms are understated, they are just the right size, and everything seemed new and of good quality. (The bathroom hardware is especially beautiful.) The room was completely quiet, and, unexpectedly, the pillows were just right--one firm and the other soft and downy. The masonic theme, beginning with two regal thrones in the lobby, as smarly carried throughout the corridors and rooms.

10

Janine

Feb 18, 2025

·

Stayed 1 night

The hotel was beautiful and clean. The carpets did not have that odor you usually find in hotels. It was updated and the staff was helpful and friendly. Would stay here again.

10

Nidhi

Jul 18, 2023

·

Stayed 1 night

Excellent stuff! Room was clean, however bathroom wasn’t clean and had wet odder.

6

Stacey

Jul 27, 2025

·

Stayed 1 night

The hotel overall is lovely; however, our room had two issues. 1) The shower had a considerable amount of mold in it and 2) though the view to the State House was nice, the window was so filthy we couldn’t even take a picture through the window of the gorgeous Capital building. Otherwise, all was very good.

10

gary

Sep 11, 2023

·

Stayed 2 nights

The Hotel was spotless. Staff very friendly. We walked into the Omni and the Biltmore and we were glad we chose the Renaissance. 2 things I'm thinking of...there was not an exhaust fan in the bathroom so the shower curtain had a strong mildew smell that was noticeable as soon as you walked into the bathroom. We called down to the front desk and they had the curtain changed immediately and it was fine after that. We came around 9pm and had no idea where the hotel was situated until daylight. I wish I had requested a room with a view of the capital. Instead we were looking at a parking garage. All in all everything was great and the food was good as well. I would recommend this hotel and I would stay there again.

6

Ali

Nov 23, 2024

·

Stayed 2 nights

Room was very dirty and had to switch to different room.

10

Niesha

Sep 10, 2025

·

Stayed 1 night

The bathroom wasn’t clean.

8

Cristi

Jul 27, 2025

·

Stayed 1 night

The staff are all wonderful, from the valets to the restaurant to the front desk. The room we had was large and clean, but for the bathroom. While I do love a shower with good pressure, this was akin to a fire house that bathed the entire room in water. This had obviously happened in the past: there was water damage to the doors, walls, and floor. The tiles wobbled under your feet as you walked. That bathroom needs to be addressed by a professional.

10

TARIQ

Oct 17, 2025

·

Stayed 1 night

Hotel is clean, comfortable and quiet. Beds quality is premium. Excellent sleep quality.

8

Jennifer

Dec 23, 2024

·

Stayed 1 night

The staff was wonderful and very friendly. I only gave it 4 stars because it was clear that our bathroom hadn't been cleaned prior to us checking in. There was someone else's hair all over the shower wall and popcorn on the floor. Other than that, I would stay here again. It was quiet and the bed was extremely comfortable.

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Rooms

Guests find beds very comfortable and many rooms spacious and quiet; however, some report smaller rooms, variable views, occasional hallway noise, and spotty Wi-Fi.

Related guest reviews

10

Paul

Oct 12, 2025

·

Stayed 1 night

This elegant transformation of a former Masonic temple was a real surprise since the photos on Expedia looked as if taken at a Holiday Inn. While the rooms are understated, they are just the right size, and everything seemed new and of good quality. (The bathroom hardware is especially beautiful.) The room was completely quiet, and, unexpectedly, the pillows were just right--one firm and the other soft and downy. The masonic theme, beginning with two regal thrones in the lobby, as smarly carried throughout the corridors and rooms.

8

Margaret

Jul 28, 2025

·

Stayed 1 night

It was a loud environment - could hear doors closing at night and people rolling suitcases down the halls over us.

8

Karthik

Aug 12, 2024

·

Stayed 1 night

While checking in I mentioned traveling with a Toddler and if there was a way to get a room that was a bit more spacious. When we walked into room 901 and saw the view we were extremely happy with your hotel. I will definitely come back to this hotel. The furniture, bedding, marble flooring, and chandeliers were beautiful. But, all of that didn’t matter when I ordered room service and received paper to-go containers with plastic spoons. The food delivery did not match the hotel’s ambiance. Internet, where to begin besides thank god for my hotspot. You want us to pay extra for data? When you pay a set price for unlimited data from Comcast. You’re ripping people off. Especially, when our toddler was in the middle of watching his learning videos. Overall a solid B. You will forever stay a 4 star hotel with food served in paper containers and asking people to pay more when 1GB is used. Thanks.

10

Scott

Aug 9, 2025

·

Stayed 1 night

Easy check-in. Clean, spacious room. Great place to stay if you're going to an event at the Veterans Auditorium, which is right next door, or anywhere else in Providence for that matter. And, you can have dinner or drinks at a very nice restaurant below before or after the show.

8

david

Nov 29, 2024

·

Stayed 1 night

Room had a view of an empty parking lot.

6

John

Sep 6, 2025

·

Stayed 1 night

Overnight stay was okay - I’m not sure, but it seems that when booking with a third party (Expedia in this case) the hotel staff (or algorithm) places guests in a small room with the air conditioner equipment view. It has happened before. I feel companies like Expedia should address this issue.

8

Barbara

Aug 27, 2024

·

Stayed 3 nights

Nice hotel. Great location. A little noisy.

10

joseph

Jun 14, 2025

·

Stayed 1 night

Great hotel some rooms are a little on the small side, but very clean and nice overall

10

Deanna

Dec 12, 2025

·

Stayed 1 night

Incredibly comfortable beds! Large, clean and well stocked bathroom. Staff was friendly and accommodating and location was super convenient, we had a great stay.

10

Tim

Aug 15, 2025

·

Stayed 1 night

Favorite hotel stay of our east coast trip. Beautiful building, especially lit up at night. Walkable to the Riverwalk, very safe area. Spotless and spacious room. Fantastic bathroom amenities. The most quiet HVAC in a hotel ever. Great breakfast in the onsite restaurant.

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Service

Staff are widely described as friendly, helpful, and professional, with standout assistance from front desk, security, and valet; still, some guests faced check-in delays, overbooking or room-type errors, and stretched staffing.

Related guest reviews

2

James

Sep 10, 2025

·

Stayed 1 night

DO NOT BOOK THIS HOTEL. They canceled our reservation for parents weekend due to “over booking” and we made our reservation months ago. Customer service is horrible.

10

Jeffrey

Jan 13, 2025

·

Stayed 1 night

Excellent customer service

8

John and Carol

Jun 23, 2025

·

Stayed 1 night

Staffing seemed very thin. Took time to get into Internet, even with help provided. Breakfast service was vey slow. Nice property. Nice public rooms. Adequate bedroom.

10

Suzanne

Feb 23, 2025

·

Stayed 2 nights

Our stay was Perfect! I am recovering from hip surgery and I fell in the bathroom in our room. I was unable to get up by myself. My sister ran down to the lobby to see if anyone could help and Tom from security was more than willing to lend a helping hand. If it wasn’t for him I would have needed to call rescue for sure. He was kind! I am so so grateful. I made sure to pass my gratitude to the front desk but it’s definitely worth mentioning again

10

Marissa

Nov 9, 2025

·

Stayed 3 nights

Comfy room - the valet was wonderful and fast- everybody at the counter was great. They had Kevin Murphy shampoo and conditioner. I was blown away by that complementary waters and coffee tea.. the highlight of my stay was definitely the little Thai lady who served in the public restaurant for breakfast. She was so sweet and funny and the best server ever. Yukadee i think was her name… she was the highlight of that hotel

10

Ramona

Jan 14, 2025

·

Stayed 3 nights

All the staff was outstanding Friendly efficient and great personality FABULOUS STAFF We will be coming back!!!!

2

Jeannie

Oct 10, 2025

·

Stayed 3 nights

They canceled my reservation for the first night I was there. Rebooked me at another hotel however it was very frustrating. I emailed the director about my experience and didn’t hear back very disappointing.

2

Jacob

Oct 8, 2023

·

Stayed 1 night

Front desk staff seemed completely overwhelmed. We arrived at 4:30 (check in is at 4:00) and were told that our room wasn’t ready/clean yet. When we did get to our room, there was only one bed rather than the two beds that we had reserved — for a family of four! We were told that there was no other room available and were forced to get a rollaway bed. Avoid this hotel!

10

Carolyn

May 18, 2024

·

Stayed 1 night

Front desk staff was super friendly, and allowed me to not only check in early but also gave a free upgrade. The room was spacious and clean. It’s valet parking only, but since I don’t carry cash with me, the valet staff all have Venmo for convenience. Smart!

10

Verina

Dec 28, 2025

·

Stayed 1 night

Robert and Hanna at the Front Desk provided “Stellar Customer Service and improved our stay ! We look forward to staying at this property again in the future. Thank You

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Location

Downtown location is consistently praised: across from the State House and walkable to the mall, restaurants, train, and attractions.

Related guest reviews

10

AB

Aug 25, 2023

·

Stayed 2 nights

City is walkable from this hotel

10

Anusha

Jun 4, 2023

·

Stayed 2 nights

I had excellent stay as the hotel is centrally located to almost everything and anything.

10

Igor

Jul 28, 2025

·

Stayed 2 nights

Prime location, right next to the State House, didn’t have a view of it but it must’ve been really nice. The lobby is inviting with great staff and an amazing scent. Room was very clean, the shower had great pressure, and bed was very very comfortable. There’s a mall on the next block and was in a very walkable area to the fountains.

10

Carolina

Apr 17, 2025

·

Stayed 1 night

Location is great. Right next to the mall and in the heart of the city

10

Scott

Aug 9, 2025

·

Stayed 1 night

Easy check-in. Clean, spacious room. Great place to stay if you're going to an event at the Veterans Auditorium, which is right next door, or anywhere else in Providence for that matter. And, you can have dinner or drinks at a very nice restaurant below before or after the show.

10

Leslie

Apr 6, 2025

·

Stayed 2 nights

Located close to everything. A mall. Food. Train station. And Brown University. Very clean. Very helpful staff

10

Alain

Apr 19, 2025

·

Stayed 1 night

Great Location

10

Geoffrey

Dec 5, 2023

·

Stayed 1 night

Great location across from capital.

8

Thomas

Jun 2, 2024

·

Stayed 1 night

Nice staff near the center.

10

Ryan

Apr 7, 2024

·

Stayed 1 night

Property was in the perfect location for what we are doing . Mall close by don’t need to drive anywhere

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Dining

Feedback on dining is mixed: many enjoyed the on-site restaurant, bar, and some breakfasts, but several cited bland or poor breakfast, slow or inexperienced service, limited hours, and room service served in to-go containers.

Related guest reviews

10

Matthew

Nov 15, 2024

·

Stayed 1 night

Nice hotel across from the Statehouse within walking distance of many restaurants and Providence Place. We had a great breakfast at the inhouse restaurant.

8

Jennie

Oct 27, 2025

·

Stayed 1 night

Good but breakfast poor

6

Joselyn

Aug 18, 2025

·

Stayed 2 nights

The service at the restaurant property was not to the standard. Food was overcooked and nobody seems to have a handle of what happened to the order. The staff was inexperienced.

10

David

Dec 8, 2025

·

Stayed 2 nights

excellent hotel in every way. lobby nice; check in easy; elevators good; restaurant good; bed awesome; tv good; overall a 10

6

Carlos

Nov 9, 2025

·

Stayed 2 nights

The room is clean and confortable. The room service breakfast is expensive and trash. Great hotel, horrible kitchen.

10

Tim

Aug 15, 2025

·

Stayed 1 night

Favorite hotel stay of our east coast trip. Beautiful building, especially lit up at night. Walkable to the Riverwalk, very safe area. Spotless and spacious room. Fantastic bathroom amenities. The most quiet HVAC in a hotel ever. Great breakfast in the onsite restaurant.

10

Justin

Jun 20, 2024

·

Stayed 1 night

Hotel was clean and well maintained. Staff was friendly. The TV remote wouldn’t work but we didn’t watch TV so we didn’t bother to call the desk. Hotel restaurant was good.

6

Joselyn

Aug 18, 2025

·

Stayed 2 nights

The service at the restaurant was not great. Seems like the staff was inexperienced.

10

Karen

Aug 17, 2025

·

Stayed 2 nights

The Renaissance is a convenient location to all things happening in the city. It is a very well maintained property. There is no staff to help with luggage so locate a luggage rack if you are traveling heavy. The bar tender Sean makes an excellent martini.

10

William

Dec 9, 2025

·

Stayed 2 nights

This is the best spot to stay in Provicence. My only issue was the smell in the restaurant, they need to change the mats and spray it down with bleach because its terrible. Also the pancakes for breakfast were trash, I had to use a knife to cut them which tells you a lot about a place.

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AI-generated summary based on recent guest reviews

Renaissance Providence Downtown Hotel.ec-9g4sk8{display:inline-block;width:var(--layout-spacing-s200);}

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Renaissance Providence Downtown Hotel