Name: Extended Stay America Suites - Houston - Med Ctr - NRG Park - Kirby
Address: 1303 LaConcha, Astrodome, Houston, Texas, United States of America, Houston, Harris County, US
Price range: $67–$312 per night
Rating: 7.82

What guests think

At Extended Stay America Suites - Houston - Med Ctr - NRG Park - Kirby, reviews highlight a very convenient location for NRG Stadium and the Medical Center, but frequent complaints about cleanliness, maintenance, and unreliable amenities significantly affect the experience.

Service feedback is mixed, with many praising friendly front-desk staff while others report slow check-in and poor responsiveness. Breakfast is typically just coffee and packaged muffins, and several guests found it unavailable at times. Rooms are often spacious, but noise, dated furnishings, and recurring equipment issues like AC or hot water problems are mentioned. Expect a basic stay best suited to budget-focused trips.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Elevator outages are frequent, and some amenities like the pool or gym were closed during several stays. Parts of the property are under renovation, the ice machine is often unavailable, and parking is available on-site.

Related guest reviews

2

Wendy

Jun 19, 2025

·

Stayed 1 night

Elevator out, towels spread in the entrance and dogs loud, loud loud. Called to get a change. The man was rude and said a $50 credit was all he could do.Very disappointed. I wont be back.

2

May

Jun 5, 2025

·

Stayed 4 nights

Good location . My room light bulb was out and dining table was broken ,toilet was leaking,dresser was broken,toilets cabinets door was broken. I was business trip and no time to deal with all these stuff and last minute they called to me elevator was out of service. We got second floor so need to use stair. Staff are nice but not helpful to fix or change room. I won’t go back there .

2

Mike

Mar 23, 2025

·

Stayed 1 night

Took over an hour to check in. Elevator broken and we were on the 3rd floor.

2

Francis

Aug 24, 2025

·

Stayed 6 nights

Overall very poor maintenance. I was there 6 nights. The advertized gym was closed out of service every single day. The breakfast was only coffee and small muffins, from 0600 to 0900, you could not get a cup of coffee out of these hours. And the last day? Nothing. “We did not get supplies”. A gentleman at the reception desk explained the situation by “I’m not responsible for the supplies”…and suggested “why don’t you go and have a free breakfast at the holiday inn across the street”..”they all do it”. Pitiful management. Obviously , did not offer any kind of compensation. Won’t be back.

6

Michael

Jun 7, 2025

·

Stayed 3 nights

The room was fine for me, it was cheap and right next to the NRG. It looked like a lot of homeless people hang out in the parking lot. Even the hotel across the street had a gated parking lot. The room thermostat was a fake thermostat and the buttons didn't do anything. I guess the temperature was controlled somewhere else? Not sure. The bathtub faucet was leaking and had to listen to that all night. The elevator was broken and even with my bad back and torn ACL, I had to climb a flight of stairs because they couldn't pute.on.thw ground floor. Would I stay here again? Maybe by myself but definitely not if my wife is coming with me.

4

Staci

Nov 9, 2025

·

Stayed 1 night

Room smelt like mold, water constantly dripping from shower, pool closed, gym closed, no breakfast, no coffee pot, no comforter on bed just 2 thin sheets. I pray i get a refund.

6

Arnold

Jun 15, 2025

·

Stayed 2 nights

Was told when we got there elevator was broken. Room was a little stuffy. Moved sofa to see tv better and it was very dirty underneath. Shower didn't throw out enough water and rub made a creaking sounds every time you moved.

4

Briar

Sep 3, 2024

·

Stayed 6 nights

This property was under renovation, which was not in the listing, and unfortunately I paid for my room before i saw it. I arrived late and they did not have another room to offer me for my 5 night stay so I asked to have it cleaned the next day. When I returned in the evening it had not been done so I borrowed supplies and the vaccuum and did it myself. The advertised pool was also not available which was disappointing. It was very close to where I had to be each day and front desk person Kahlil was extremely hospitable.

10

Vladik

Mar 5, 2025

·

Stayed 5 nights

Everything was OK, except for the fact that the elevator was not working

2

Andre

Sep 20, 2025

·

Stayed 1 night

No ice machine, no coffee, contential breakfast was a joke

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness concerns are recurring: multiple reports of roaches, strong odors, stains, and leftover debris. A few guests found rooms clean, but overall standards appear inconsistent.

Related guest reviews

2

Debbie

May 1, 2024

·

Stayed 1 night

We checked in and got settled in. We discovered there baby roaches climbing on the walls and cabinets. There was dead and alive roaches in the bathroom. We woke up to find 2 roaches alive on the end of our bed. There was 3 in our bags and 1 in the nightstand. The got warm and ac finally came in a We were leaving. Im a cancer patient and stayed for my hospital appointments. I deserve a full or partial refund. This is unhealthy and disgusting and extremely bad for anyone. We would if asked for refund but i wasn't feeling well after the long drive and it was late. I've stayed here before and it was ok but i wouldn't recommend it unless you check your room and bed before you go to bed.

2

Donnie

Mar 2, 2024

·

Stayed 1 night

Hotel has a bad smell, floors was sticky and had roaches crawling on floor and walls also woke up to a roach crawling on pillows. Not a place we will come back to.

2

J

Apr 3, 2025

·

Stayed 4 nights

Dirty, disgusting and ghetto. Rude, loud and obnoxious people who like to harass you stay around here. There were stains on the bed and carpet, mold, the toilet kept getting clogged after just using a little toilet paper, and worst of all roach infested. I seen 6 since I was there. Find a better place

2

Amy

Jul 7, 2025

·

Stayed 4 nights

They were out of coffee and breakfast. When asked the front desk about it, they tried to blame it on the flooding. They were out before the flooding hit. Asked for coffee maker but was told they dont provide the filters for the coffee maker. Lights did not work properly in the room, found roaches in the bathroom and the pool was not properly cleaned. I would not recommend this location. Stay someplace else.

4

Hilary

Oct 27, 2025

·

Stayed 2 nights

Ya'lll...this hotel is gross. The rooms look nothing like the pictures. I don't have high standards, I just want something that's clean, safe and under $100 a night, but this place looks like nothing has been fully cleaned or renovated since the 70s. The carpet was torn, stained and burned, the walls are scuffed and banged up, everything had kind of a grimy outdated feel. I was scared to touch anything, and literally kept my bag in the fridge as that was the only clean place I could trust. There was this weird pervasive musty smell, and was surprised to see there were no screens or gates on the large sliding 3rd floor windows, as staying in that room for more than a few hours starts to make the idea of throwing yourself out a window seem really appealing.

4

Juanita

Jul 6, 2025

·

Stayed 1 night

The room was very dirty. The room had roaches and bed was broken.

2

krystyna s Shan'ta

Mar 14, 2025

·

Stayed 1 night

Very outdated, room was dirty from previous occupant's

2

Brittany

Jun 15, 2025

·

Stayed 2 nights

was terrified disgusting room with blood s stains on the curtains the couch is all stained up and the bed sheets were stained, and it smelled like cigarettes really bad and there was a guest next-door with children, screaming at his kid sounded like he was beating his children

4

brad

Jul 7, 2025

·

Stayed 3 nights

Ok if you close your eyes, plug your nose and fall asleep quick. People are sleeping in the lobby multiple nights, room was discussing and smelled. Dead roaches, long black hair everywhere. This place needs some help

2

lorena

Jul 16, 2025

·

Stayed 2 nights

Save your money, don’t stay here. The website states it serves breakfast but it does not. The hotel is old and not updated and smelled like marijuana. The worse part is I woke up with several bites on my legs, that really resembled bed bug bites.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious but dated, with frequent reports of broken or noisy fixtures, weak or inconsistent AC, and water temperature or pressure problems. Noise from neighbors or hallways is also noted.

Related guest reviews

6

rose

Apr 25, 2023

·

Stayed 2 nights

Booked a room with a queen bed and pullout couch to Sleep 4. Was given a room with a queen bed and no couch that sleeps 2. While there were only 2 of us- I paid more to have the couch so my daughter could have her own bed. No compensation was provided for the downgraded room.

6

Alan

Jan 13, 2025

·

Stayed 1 night

Other guest keep. Me up most of the night with loud talking and the room above me the guest sounded like they rearranged the furniture all night

4

ashley

Dec 12, 2023

·

Stayed 1 night

No hot water through shower head. Smelled of cigs even though no smoking.

4

Kevin

Aug 4, 2025

·

Stayed 2 nights

Bath had no shower head mounted light over shower/tub not working ,leaking faucet in bathroom no sttopper for tub.outlets did not hold plugs No grab and go breakfast because it wasn't ordered on time.

2

Lakshmi Priyanka

Jul 31, 2023

·

Stayed 1 night

No breakfast was provided and ac dint worked

4

Tahje

Feb 22, 2025

·

Stayed 1 night

The room I got at first the air conditioner didn’t work . It had a bad smell like mildew .

6

Eric

May 14, 2023

·

Stayed 1 night

Second Floor had some type of odor emitting in the hall ways. Carpet is old. Carpet in the room was dirty and had stains on it red stains. Not sure if it was dried blood. The faucet knobs moved everywhere like they were going to come off in the restroom. You could hear conversations from other rooms, hallway and outside noises.

6

VICTOR DANIEL

Jun 30, 2025

·

Stayed 3 nights

Hotel Ok. Its a big room, but old

6

Michael

Jun 7, 2025

·

Stayed 3 nights

The room was fine for me, it was cheap and right next to the NRG. It looked like a lot of homeless people hang out in the parking lot. Even the hotel across the street had a gated parking lot. The room thermostat was a fake thermostat and the buttons didn't do anything. I guess the temperature was controlled somewhere else? Not sure. The bathtub faucet was leaking and had to listen to that all night. The elevator was broken and even with my bad back and torn ACL, I had to climb a flight of stairs because they couldn't pute.on.thw ground floor. Would I stay here again? Maybe by myself but definitely not if my wife is coming with me.

6

Arnold

Jun 15, 2025

·

Stayed 2 nights

Was told when we got there elevator was broken. Room was a little stuffy. Moved sofa to see tv better and it was very dirty underneath. Shower didn't throw out enough water and rub made a creaking sounds every time you moved.

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Service

Staff interactions are mixed: many guests praise friendly, helpful teams, while others report long waits at check-in, unresponsiveness, or unprofessional behavior.

Related guest reviews

10

Sharon

Apr 5, 2025

·

Stayed 2 nights

Great customer service

6

Martha

Aug 11, 2024

·

Stayed 2 nights

My friends and I flew in for a concert stay. We were able to get an early check-in by 1pm which was appreciated. However, that night is when the issues began. We left for dinner that evening and while we were gone the hotel property staff was selling parking spots in the hotel for $20 to random people looking for parking for the event. When we returned there was no parking spots because all spaces were sold to NON-HOTEL GUESTS!!!! Guests of the hotel had absolutely no where to park. Also during the stay we noticed the cleanliness of the room was not up to par due to pills and bags found under the bed. I will say the hotel itself was in a convenient area and the deluxe room we stayed in was accommodating for our party of 3, especially for the price.

6

Lance

May 22, 2024

·

Stayed 4 nights

Not a safe spot for women on their own. Visited the Texas Medical Center for a week while nephew was fighting for his life in the ICU at Memorial Herman. I called beforehand to check the rate for my dogs and was told $29 for 6 days but additional $50 for over 7 days. Room smelled bad. Hallway smelled bad. No hair conditioner or pots and pans. One entry and exit for the hotel was blocked by construction and jackhammering at 6:30am. Breakfast consists of oatmeal, protein bars, and muffins. The cherry on top was Khalil accusing me of not paying the pet deposit after seeing me with my pups going into my room on the last night. I walked up to the front desk and asked for a fork. Khalil said, "do you have something you want to tell me." I replied, "Jesus Loves You." Khalil replied, "I'm going to ask you again, do you have something you want to tell me." This happened 3 times. He then looks up my room number and confirmed that I paid the deposit, and proceeds to get the forks. I asked for an apology for accusing me of lying and he said, "I'm not apologizing." I was shocked. Do better Khalil, be more polite to guest overpaying at your hotel. After checking out, I was charged another pet fee after they got it wrong the first time.

4

charlotte

Jan 2, 2025

·

Stayed 1 night

On arrival no one at the desk, waited 35 minutes for staff to appear Bathroom light did not work, staff made no effort to fix ot and i was told there was no other room. Never found the remote for the TV, smoke detector disconnected and laying on the AC, room smells like someone had been smoking. There was no breakfast, only cold water for instant coffee or tea and granola bars

8

Virginia

Sep 25, 2024

·

Stayed 5 nights

Great staff

10

LaTayna

Oct 31, 2025

·

Stayed 1 night

Staff friendly. Hotel was clean. There was a lot to do in the surrounding area. Would definitely return.

10

Isaiah

Nov 1, 2024

·

Stayed 2 nights

Ms.Tonya and Ms. Pam were great host, I enjoyed my stay there. Anything I needed the staff was there to help and were very kind! Also Khalil was also a great help!

4

Jennifer

Jan 4, 2025

·

Stayed 2 nights

Customer Service was terrible no Front Desk was available for over 30mins the room had broken heater, lights and toilet ran all night. The room phone didn’t work and front desk was unavailable so couldn’t report until next morning

2

Monica

Apr 19, 2024

·

Stayed 1 night

I did not stay but I am sure you all will still charge me for it. At check in I was told I couldn't pay for my room with cash. No where during my reservation did they mention this and during other stays at other places I paid cash. Because of this, I was with my grandkids and no room after traveling 6+ hours. Man in front was not friendly at all. Very upset and they should have mentioned this.

10

Leonard

Jun 26, 2025

·

Stayed 2 nights

Great stay! Wonderful staff!

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Location

Very convenient for NRG Stadium and near the Medical Center; many guests walked to events. Some mentioned loitering and not feeling comfortable outside after dark.

Related guest reviews

10

Sanjeev

Apr 25, 2025

·

Stayed 5 nights

Location is good

8

Daniel

Mar 8, 2023

·

Stayed 2 nights

Close proximity to NRG Park, free parking, comfortable beds

6

Kelly

Jul 22, 2025

·

Stayed 4 nights

It was just ok. Very pet friendly and by the standards of Extended Stay America, these were just BARELY there. One thing I did take a bit of an issue with were that there were some street people hanging around asking for cigerettes and one even asked if we could get him a room. It seemed like the hotel staff just allowed them to loiter around the lobby and the property in the evening and that was a bit sketchy. The breakfast is instant coffee and muffins. It is passable. The room was fine but a little improvement and slight investment could go a very long way. Again, not bad but there are a few little things like the no loitering in the lobby that could make this place a little bit more appealing.

4

Eric

Oct 7, 2024

·

Stayed 2 nights

My friends and I traveled to Houston for a football game and picked this hotel because its within a 5 minute walk to the stadium. That's the only good part of the hotel. The room was somewhat clean however, the there was only a few squares of toilet paper left on the roll. The toilet paper holder was close to falling off the side of the vanity. My son and his friend wanted to go to the pool since it was locked with chain and padlocked. It also clearly hadn't been cleaned in a long time. They offer breakfast but it's only small packaged muffins and granola bars. Also, other than the stadium, there's nothing around the hotel worth doing. No bar-b-q places, no breweries or bars.

4

James

Sep 5, 2024

·

Stayed 1 night

There was lots of construction on the street in front of the hotel

6

Tracy

Nov 24, 2025

·

Stayed 1 night

Room was freshly painted and smelled like paint fumes terribly. Hair dryer did not work. Under renovation everywhere. Had to dodge workers in hallway. Parking was good and convenient to NRG stadium.

8

Corina

Aug 3, 2025

·

Stayed 3 nights

Price and location

6

Aliya

Apr 10, 2025

·

Stayed 1 night

The property smelled cigarettes. Felt very shady and dark area. Breakfast was just coffee and muffin. No much lighting in the room.

8

breana

Jul 1, 2025

·

Stayed 1 night

Just an overnight stay for me so very sufficient for that purpose. If you’re attending anything at the NRG stadium this is a perfect property. Completely walkable. Walk thru the Holiday Inn lobby across the st and it’s a straight shot to the stadium. Stayed here to see Beyoncé. The water pressure and hot water is perfection at this location. There is a vending machine with drinks and snacks available on the lobby floor. I saw a baby roach in my bathroom but I don’t necessarily blame the property as it was only the one I guess. I’d stay again if attending an event at the NRG stadium in a heartbeat

6

Michael

Jun 7, 2025

·

Stayed 3 nights

The room was fine for me, it was cheap and right next to the NRG. It looked like a lot of homeless people hang out in the parking lot. Even the hotel across the street had a gated parking lot. The room thermostat was a fake thermostat and the buttons didn't do anything. I guess the temperature was controlled somewhere else? Not sure. The bathtub faucet was leaking and had to listen to that all night. The elevator was broken and even with my bad back and torn ACL, I had to climb a flight of stairs because they couldn't pute.on.thw ground floor. Would I stay here again? Maybe by myself but definitely not if my wife is coming with me.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is minimal (usually coffee and packaged muffins) and is sometimes unavailable or runs out early.

Related guest reviews

4

Elizabeth

Oct 3, 2024

·

Stayed 1 night

Hall ways were extremely dirty. The room toilet paper holder was about to fall off. Expedia advertised this hotel with breakfast included, however, hotel does not offer breakfast.

2

Edith

Nov 17, 2025

·

Stayed 5 nights

Hands down the WORST hotel experience of my life! No breakfast provided, other than mini pre-packaged muffins and a pouch of hot chocolate, not even hot water, no coffee. If you want to exchange towels, you need to bring your dirty towels to the front desk between 7 am and 7 pm. If you need toilet paper, you need to go to the front desk to get yourself. Dirty, smelly, terrible customer service. And there seemed to be several strange people living in the hotel, and a crowd always smoking outside the front door. NEVER again will I step anywhere near that place, no matter how convenient it is to NRG>

6

Irma

Jun 6, 2023

·

Stayed 1 night

No coffee or anything else left at 8:00 in the morning.

4

Hendrik

May 8, 2025

·

Stayed 4 nights

Although breakfast was advertised as included they never had any. On the 4th day they didnt even put out coffee.

4

Jesus

Oct 7, 2025

·

Stayed 1 night

Ok if your trip is for nrg stadium evente and want a affordable hotel this is your hotel .. so close .. walkable… goos food options around.. No breakfast.. just coffe and bread if you wake up earely 😁

10

Robert

Oct 12, 2025

·

Stayed 1 night

no breakfast just coffee

2

Janet

Nov 11, 2025

·

Stayed 1 night

No coffee in room or at the grab and go breakfast. Only muffins - no hot water. or bowls for oatmeal. NO blow dryer in room. No hair conditioner. Very drab rooms- won’t stay here again

2

Francis

Aug 24, 2025

·

Stayed 6 nights

Overall very poor maintenance. I was there 6 nights. The advertized gym was closed out of service every single day. The breakfast was only coffee and small muffins, from 0600 to 0900, you could not get a cup of coffee out of these hours. And the last day? Nothing. “We did not get supplies”. A gentleman at the reception desk explained the situation by “I’m not responsible for the supplies”…and suggested “why don’t you go and have a free breakfast at the holiday inn across the street”..”they all do it”. Pitiful management. Obviously , did not offer any kind of compensation. Won’t be back.

6

Janelle

Oct 25, 2024

·

Stayed 1 night

The room needed some work but my stay was quiet. The breakfast was essentially nothing. Coffee that was out and a packaged muffin or Nutrigrain bar.

4

Marvin

Oct 23, 2024

·

Stayed 2 nights

Garbage in the hallways, free "breakfast" nothing but bad coffee, breakfast bars.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$70
February	$97
March	$180
April	$85
May	$82
June	$179
July	$94
August	$82
September	$81
October	$77
November	$98
December	$73

Su	Mo	Tu	We	Th	Fr	Sa
				1 $92	2 $89	3 $312
4 $175	5 $78	6 $81	7 $80	8 $102	9 $214	10 $212
11 $89	12 $73	13 $75	14 $73	15 $79	16 $91	17 $93
18 $81	19 $74	20 $74	21 $82	22 $83	23 $94	24 $104
25 $102	26 $77	27 $82	28 $108	29 $111	30 $111	31 $190

Extended Stay America Suites - Houston - Med Ctr - NRG Park - Kirby

Prices for Extended Stay America Suites - Houston - Med Ctr - NRG Park - Kirby

Monthly average prices

About this property

Location

Room options

Deluxe Studio, 1 Queen Bed with Sofa Bed, Accessible

Deluxe Studio, 1 Queen Bed with Sofa Bed

Premium Studio, 1 Queen Bed with Sofa Bed

Studio, 1 Queen Bed

Deluxe Studio, Multiple Beds

Guest reviews of Extended Stay America Suites - Houston - Med Ctr - NRG Park - Kirby

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Extended Stay America Suites - Houston - Med Ctr - NRG Park - Kirby

Considering this hotel for your Houston trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $68	19 $88
20 $77	21 $73	22 $69	23 $67	24 $74	25 $76	26 $91
27 $129	28 $74	29 $98	30 $102