Name: Extended Stay America Suites - Houston - Med Ctr - Greenway Plaza
Address: 2330 SW Frwy, Greenway Plaza-Upper Kirby, Houston, Texas, United States of America, Houston, Texas, US
Price range: $65–$79 per night
Rating: 6.93

What guests think

At Extended Stay America Suites - Houston - Med Ctr - Greenway Plaza, travellers praise the convenient location and value, but many reviews cite strong odors, dated spaces, and cleanliness concerns, with pests and maintenance issues appearing across rooms and common areas.

Service feedback is mixed: many describe friendly staff, while others faced check-in problems, staffing gaps, and limited housekeeping. Rooms are basic and worn, with small TVs and weak showers noted, yet some guests found them quiet and comfortable. Breakfast is grab-and-go at best and sometimes unavailable, and several reviews said listings oversold it. Expect a no-frills stay with tradeoffs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic, with free parking and in-room kitchenettes. Multiple reviews mention a noisy or unreliable elevator, occasional power or key card issues, and no ice machines.

Related guest reviews

10

Margaret

Jun 9, 2024

·

Stayed 1 night

Spacious, comfortable and affordable with free parking. Perfect for getting downtown easily.

8

Kim

Oct 7, 2024

·

Stayed 1 night

If you are looking for something affordable and clean this is your place. You will pay for what you get, so if you want something really nice and upscale find a $400 room somewhere as this isn’t for you. Almost all Houston hotels charge parking fees now so it was nice that this one doesn’t.

4

Emily

Jun 9, 2025

·

Stayed 2 nights

This location is quite run down. There were stains on the bathroom and on the furniture. The elevator scared me with its jerkiness and the grinding sounds it made. Overall it was quiet and the bed was comfortable.

4

Ricardo

Aug 6, 2025

·

Stayed 2 nights

Right off the expressway. Carpet smelled of bleach with bleach stains. Room a little outdated. Elevator was slow made a lid noise. The price was the reason we chose the hotel and the price for a pet.

4

Wendy

May 22, 2024

·

Stayed 4 nights

The property lost power during my stay and then saw roaches. I left in the middle of the night due to no electricity and bugs.

8

Theodore

Jun 5, 2025

·

Stayed 1 night

Elevator was dodgy af. There were several spills on the floor of soda making it sticky. Surely those have been cleaned up but when we were there they weren't. Lots of construction supplies out in the parking lot. I'd stay here again, though.

6

Beatriz

Jan 15, 2023

·

Stayed 19,371 nights

Elevator wasnt working

8

Shawn

May 7, 2025

·

Stayed 1 night

The service was great! The room was clean and ready upon arrival. Plenty of well lit parking was an added bonus.

10

Jaylan

Sep 8, 2023

·

Stayed 2 nights

I love the stay overall. The only thing I didn’t like is that there is NO pool, NO ice machine, my microwave was pretty nasty….. & some guests were propping the door open so others can come in. HIGHLY UNSAFE! Other than the minor things, the stay was very good! Many good options.

2

Carron

Oct 21, 2024

·

Stayed 1 night

Someone stole their key card machine so we weren’t able to get a key made for our room staff had to walk up to our room to let us in each time which wasn’t really safe and didn’t make us fee comfortable that they had access to our room and our possession but we didn’t and we weren’t told about this issue until after we had already paid

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Cleanliness

Many reviews note strong smoke or musty odors, stained carpets, and pests (roaches, occasional bed bugs), plus inconsistent housekeeping; a minority reported clean rooms.

Related guest reviews

4

Stephen

Mar 20, 2025

·

Stayed 1 night

The staff was very helpful and friendly, but the whole hotel had a sirt of musty/smokey odor. Overall a bit run down in the way inexpensive hotels generally are, but okay other rhan rhe smell.

4

Taylor

Mar 24, 2025

·

Stayed 2 nights

The outside of the property was well kept, but as soon as you walked into the doors, there was a distinct foal odor. The rooms were not very clean either. Overall the inside was very musty and dirty.

4

Anil

Jun 21, 2025

·

Stayed 4 nights

Room was dirty- carpet had so many cigarette burns. Very limited kitchenware availability. Room smelled like old cigarette ashtray. Front desk staff was very nice.

2

Jamison

Mar 18, 2025

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Stayed 2 nights

I had to go to the Dr today bc I was covered in tons of bites all over my body. It was bed bugs from the hotel stay.

2

Geronimo

Aug 23, 2025

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Stayed 1 night

It was filthy. There were roaches and the bedding was soiled.

6

scott

Nov 12, 2025

·

Stayed 2 nights

The smell of mary jane was overwhelming.

4

ERICK

Jun 20, 2025

·

Stayed 1 night

Room and hallways smell a lot like smoker’s lounge

2

David

Nov 7, 2025

·

Stayed 1 night

Room and hotel in general was neglected. The room was infested with roaches and there was no one at the front desk to check me out of the hotel

4

Derrick

Nov 12, 2025

·

Stayed 1 night

First room was still dirty second room was terrible quality but I guess you get what you pay for.

2

Taylor

Mar 18, 2025

·

There was bed bugs I have bites all over my body

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Rooms

Rooms are dated with worn furnishings and small TVs; some guests found them spacious and comfortable. Freeway-facing rooms can be noisy, and Wi-Fi reliability is mixed.

Related guest reviews

6

Marshilyn

Mar 31, 2025

·

Stayed 2 nights

Property was ok, room was clean, its next to the freeway so it was very noisy. I was happy that they were able to accommodate a late check out for me since I had a late flight.

4

Courtney

Oct 15, 2025

·

Stayed 1 night

The hotel has a decent exterior, but the inside smelled musty and like mildew. It smelled like a smoking hotel that had just painted over the walls. The decor was entirely outdated.

6

don

Aug 20, 2025

·

Stayed 1 night

Small and out dated TV’s..

8

nyriam

Dec 3, 2023

·

Stayed 2 nights

It is near to daughter’s place. Internet connectivity is unreliable

8

Robert

Jul 28, 2024

·

Stayed 1 night

Avoid the rooms facing the highway if you can

8

Jamie

Jun 28, 2025

·

Stayed 4 nights

The stay was nice. Quiet room with everything I needed.

8

Kelly

Jul 11, 2025

·

Stayed 3 nights

Staff was pleasant, helpful and pleasant. Room was spacious and had everything I needed. The lobby of the hotel had no furniture to lounge on; would be nice to have some.

6

Toniesha

Jul 12, 2025

·

Stayed 1 night

The beds are awful and the rooms need to be updated.

8

Tiffany

Jul 19, 2025

·

Stayed 1 night

Everything was perfect, Except the loud bed. for every little movement it would squeak.

8

David

Jun 13, 2025

·

Stayed 2 nights

Room was clean . Bathroom fixture needs some maintenance. Bed and pillows were soft and comfortable. Protein in breakfast was lacking but for the price of the hotel was compensated for since there are walkable dining options around the area. I would stay here again. It is right next to a highway so there is noise that may bother you at night if that bothers you.

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Service

Staff are often described as friendly and helpful, but service can be inconsistent, with check-in delays, unresponsive or understaffed desks, overbooking, and limited housekeeping schedules.

Related guest reviews

4

Reagan

May 7, 2024

·

Stayed 1 night

I called ahead because I was going to be arriving after midnight. The person I spoke to ensured me there were no special procedures for checking in or accessing the lobby. However, when I arrived exhausted from the drive, I was met by a locked door and phone to call and request service. The phone rang and rang. I banged on the door and called multiple times... no answer. I called the hotel directly from my cell phone and no answer. I finally contacted the booking service, they called the manager, and someone opened the door. She was rude and just kept saying how it was not her fault that she couldn't hear the phone. She was not kind at all! I am not happy with this experience at all! I travelled to Houston to say goodbye to a dear friend who is in her last moments at MD Anderson Hosptial. The hotel part was supposed to be easy! Not happy!

2

Derek

Feb 21, 2025

·

Stayed 3 nights

What a bizarre stay but you get what you pay for. My experience was nothing short of shocking. Upon arrival, I found over ten guests waiting in the lobby, all unable to check in because the only front desk worker on duty was completely unresponsive—either severely fatigued or under the influence of something. No one could wake them up, and eventually, paramedics had to be called. This was not just an inconvenience; it was a complete failure in hotel management. There was no backup staff, no manager on-site, and no way to check in guests until emergency responders arrived. For a business that relies on hospitality and service, this level of neglect is unacceptable. Once I was finally able to check in, the stay itself was mediocre. Room and bathroom did not feel sanitary and I was unaware of the 7 day policy before you can request room service. In reality, I should be requesting a refund for the stay but its not worth the time lol

10

Kimbrella

Jul 15, 2025

·

Stayed 1 night

Very friendly and helpful staff.

6

Jose

Jun 15, 2025

·

Stayed 1 night

I was a disappointed when I got there at 6 pm and my room wasn’t ready. Check in was at 3 so why wasn’t my room ready. I had to leave and come back.

4

Paris

Feb 5, 2025

·

Stayed 1 night

I stayed here two weeks ago for my birthday. First off the receptionist must’ve been on some drugs, customers were trying to wake her up for HOURS to the point they called the Ambulance out. When she woke up she was tripping out and all over the place. Keep in mind I was trying to get myself ready for my birthday outing, so I was late. Then we get to the room and it smelled HORRIBLE! The drainage in the sinks sucked, the toilet was backed up, and they had visible sticky traps in the bathroom and kitchenette. This place needs some improvement and they need listings on Indeed, I wouldn’t recommend this hotel to anyone.

6

Stephanie

Feb 11, 2024

·

Stayed 1 night

1. They don’t do the free breakfast which is still stated on their website - that needs to be updated 2. Pet friendly which was a plus for me 3. Cards easily get de-magnetized. I had to go about 4xs a day to get a new card

2

Jonathan

Jun 6, 2025

·

Stayed 3 nights

The manager in charge refused to honor my reservation twice. He also attempted to contact the police because he had me confused with someone else. When I inquired about a refund through a third party agency the manager even gave them a hard time. Would NOT recommend. The staff couldnt even verify a simply reservation. Thats appalling.

2

Ashish

Jul 29, 2025

·

Stayed 4 nights

Very bad. No daily room service. Weird smell throughout the hotel. No utensils in the room unless you ask for them. This is a very bad extended stay. But the staff is helpful.

4

Martha

Jun 29, 2024

·

Stayed 3 nights

The property is old and very used. A new company purchased the property and is working on updating it. It needs a lot of improvement. Sabrina was amazing. She has been working very long hours and needs help. The reservation was booked through Expedia a month in advance for two beds. However, when we arrived we were informed they were overbooked. Sabrina was had worked a 16 hour shift and did everything she could to help us for the night. She set us up with one bed for the night. We were tired after a long day and were happy to have a place to sleep even though we were cramped in one bed. The next day, we were informed there were no double beds available and decided to look for lodging elsewhere. We hope the improvements and extra staff will help in the future.

10

Aubrey

Jun 18, 2025

·

Stayed 1 night

Friendly staff, convenient location for my trip, and ease of check-in.

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Location

Convenient to the Medical Center, Rice, Toyota Center, and walkable dining with easy highway access. Some guests reported freeway noise and occasional safety concerns.

Related guest reviews

10

Lisa

Jan 28, 2024

·

Stayed 1 night

The location cannot be beat and the price was right. Would stay here again. Only down side is there was no breakfast at this location

2

Andre

Nov 2, 2025

·

Stayed 2 nights

Parking was free… that’s the only decent thing that I experienced… the location wasn’t bad but it wasn’t safe, there were literally junked out people screaming in the parking lot all night Friday. The room smelled like a used ashtray from a meth lab. The entire bathroom had to be cleaned just to be used, thankfully i packed cleaning supplies, the air conditioning had a disgusting wet oily substance that I only saw after touching it! The linens were clean thankfully but the majority of the furniture was absolutely crumbling apart. 0/10 if I had another option for my event I would have never stayed, but Halloween weekend had all the other options around me booked up. I will definitely not be staying here ever again.

8

Daniel

Jun 23, 2025

·

Stayed 3 nights

The room was clean and the kitchen and bathroom facilities were in good working order. The parking lot seemed secure and there were lots of restaurants nearby.

8

Doug

Apr 24, 2025

·

Stayed 2 nights

Good location for downtown

8

ronald

Oct 27, 2023

·

Stayed 1 night

Easy Access to the highway and very close to River Oaks area for dining and shopping

8

Robert

Jul 28, 2024

·

Stayed 1 night

Avoid the rooms facing the highway if you can

8

Margaret

Dec 21, 2024

·

Stayed 1 night

Great location, price.

8

Georgeanne

May 14, 2025

·

Stayed 1 night

Great location

10

Mary

Apr 29, 2025

·

Stayed 2 nights

Close to Rice U.

10

Eduardo

Apr 20, 2024

·

Stayed 1 night

Close to good restaurants. Easy acces to the city.

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Dining

Breakfast is very limited (coffee, oatmeal, muffins) or unavailable at times, and several guests said it was not as advertised. Many opted for nearby restaurants.

Related guest reviews

4

Valorien J

Jan 20, 2024

·

Stayed 1 night

Not as advertised. For an Extended Stay no kitchen utensils, pots, plates, coffee cups or maker. Grab & Go breakfast suspended since December 11,2023. Told that City of Houston did not renew their food service permit. REALLY! 5 weeks and still no permit. Not even coffee available in lobby. Front desk staff said if you want coffee you have to go to a restaurant or coffee shop. Carpet in entry hallway has wear holes, see photos. Should get money back. This and other Wyndham properties I have stayed at recently are below acceptable. I would think that they would do a better job of setting a better level of property management. Disappointing. Will definitely check the reviews more closely before staying at a Wyndham property in the future.

10

Sulema

Feb 6, 2024

·

Stayed 2 nights

Fast and easy check-in and check-out, clean and comfortable. The only bad thing was the breakfast was temporary closed

6

Rafael

Nov 26, 2024

·

Stayed 1 night

Breakfast is only coffee and muffins

6

Janelle

Aug 21, 2025

·

Stayed 1 night

Breakfast was a little disappointing.

8

Fazal

Sep 16, 2023

·

Stayed 2 nights

I like it was not too expensive and have many food places nearby on walking distance. I don't like that room has some kind of smell there wasn't any dishes and utensils also Iron board has some kind of wet spot on it on two places I tried not to put my cloths on that area and in breakfast only they have coffee, tea, Oatmeal and granola bars.

2

susan

May 24, 2024

·

Stayed 4 nights

On the internet they offer everything different, the photos are good, but in reality not, everything is old, dirty, the carpets are dirty, it smells bad, and in addition the supposed breakfast is a coffee and muffins or cereal bars, very disappointed with this hotel, We even left one day before the stay for which we paid was up.

10

gina

Jul 3, 2024

·

Stayed 1 night

Simple breakfast, so we had to go out for breakfast. That was disappointing.

8

suzanne

Mar 7, 2025

·

Stayed 1 night

This was a quick trip and needed a place to stay close to medical appointmts. The one thing I was disappointed in was it advertised free breakfast which was coffee and packaged cupcakes, etc. at the door as you walked out. The room was ok, but the bathroom is very small and needs updating. Overall, served it's purpose for what we needed.

8

Westley

Jun 14, 2024

·

Stayed 4 nights

Great location to stay at, rooms are clean and spacious just be mindful breakfast is not breakfast. It is coffee and muffins. Otherwise a great experience.

6

Alexandra

Feb 21, 2025

·

Stayed 2 nights

It’s an ok hotel with not much of a breakfast.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$64
February	$78
March	$104
April	$78
May	$79
June	$136
July	$87
August	$74
September	$69
October	$66
November	$67
December	$65

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $65	15 $68	16 $66	17 $65	18 $73	19 $72
20 $69	21 $73	22 $74	23 $74	24 $74	25 $79	26 $79
27 $69	28 $74	29 $74	30 $74

Su	Mo	Tu	We	Th	Fr	Sa
				1 $74	2 $79	3 $79
4 $74	5 $74	6 $74	7 $74	8 $75	9 $79	10 $79
11 $74	12 $74	13 $74	14 $74	15 $74	16 $79	17 $79
18 $75	19 $74	20 $74	21 $74	22 $75	23 $79	24 $79
25 $74	26 $73	27 $74	28 $74	29 $75	30 $79	31 $79

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Monthly average prices

About this property

Location

Room options

Studio, 1 Queen Bed

Studio, 1 Queen Bed, Accessible

Studio, 2 Double Beds

Studio, 1 King Bed

Guest reviews

Pleasant

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Extended Stay America Suites - Houston - Med Ctr - Greenway Plaza

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